Partners in improving local health Unclassified 111 Update Regional Strategy and Futures Programme Pilots By Emma Gordon [email protected]

Partners in improving local health Unclassified

111 Update

Regional Strategy and Futures Programme Pilots

By Emma Gordon

[email protected]

Partners in improving local health

Regional Strategy Document

NHS Confidential / Protect / Unclassified - Slide 2


Regional Strategy

• Regional Urgent Care Strategy Documents 2013-2014

• NHS 111 Commissioning Standards Document June 2014

• Transforming Urgent and Emergency Care Services in England - Urgent and Emergency Care Review - Nov 2013

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Regional Strategy

• Appointment booking• Access to clinical information• Service and systems integration• Digital and online content• Access to wider range of professionals• Maximise effectiveness of the Directory of

Services (DOS).

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Appointment Booking

• Currently booking into the following:– CDD Urgent Care Centres– NDUC OOHs GP Service– Sunderland Urgent Care Centres

• Piloting booking:– GP Practices (SystmOne)

• Development and Testing:– GP Practices (EMIS Web)

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Appointment Booking cont.

• Potential to expand into:– Minor Injury Units– Walk in Centres– Emergency Departments– Dentists

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Access to wider range of professionals

• Additional clinical resource within the NEAS contact centre to:– Filter low acuity calls to manage in-house– Identify alternative pathways

• Mental Health Clinician within Contact Centre– Support management of these patients calling 111

and 999– Work with Crisis Teams to target resource

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Directory of Services (DOS)

• Key to referring to alternative services• Can provide data around service utilisation

and demand

• Current Development Work– Increasing utilisation of Pharmacies– Expanding DOS wider than 111 (online and mobile

DOS)

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NHS 111 Futures Programme

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Phase 2 Pilots


Phase 2 Pilots

• NECS has won a joint bid to support NHS England in the selection, delivery and evaluation of a number of national pilots with a focus on innovation within 111.

• Bringing the North East back into focus as a leading and innovative provide of 111.

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Phase 2 Pilots – Pilot Areas

• Wider access to clinicians and specialist professionals

• Bespoke improvements for specific patient groups

• Development of the NHS 111 digital service

• Exploring the value of real-time biometric patient information

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Any questions?

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