Partnership for Innovation Activitypdf.usaid.gov/pdf_docs/PA00MHWT.pdfPartnership for Innovation Activity Quarterly Progress Report for the Period April – June 2012 USAID/BiH Cooperative

PartnershipforInnovationActivity

QuarterlyProgressReportforthePeriodAprilJune2012

USAID/BiHCooperativeAgreementAwardNo.168A00110010200

USA

ID/BIHPART

NER

SHIPFORINNOVATIONACT

IVITY

2

TableofContentsI. INTRODUCTION....................................................................................................................1

ProjectSummary..........................................................................................................................1

II. SUMMARYOFACCOMPLISHMENTS......................................................................................2

BusinessInnovationCentersGeneral.........................................................................................2

BusinessInnovationandTechnologyCenter(BIT).......................................................................3

InnovationCenterinBanjaLuka(ICBL)........................................................................................5

SarajevoBICSchoolofEconomicsandBusiness,UniversityofSarajevo(SEBS).......................7

MostarBICIntera.......................................................................................................................8

BusinessAngelsNetwork(BAN)...................................................................................................9

Administration..............................................................................................................................9

III.IMPLEMENTATIONANDPROGRESSTOWARDSOBJECTIVES.....................................................9

PlannedandAchievedProgramActivitiesforAprilJune2012....................................................10

Phase1:IdentifytheOpportunities,PotentialPartnersandAvailableResourcesforBICs.......10

Phase2:EstablishandDeveloptheBusinessInnovationCenter...............................................13

IV. CHALLENGES/ISSUESENCOUNTERED..................................................................................13

1.UnclearBICoperatingexpensecoverageinBanjaLuka.............................................................13

2.DelayinestablishingagoodrelationshipwithBIT.....................................................................14

3.LackoffielddatatodefinetheBICservicesforSMEs................................................................14

VI. PLANNEDACTIVITIESFORJULYSEPTEMBER2012...............................................................14

Phase1:IdentifytheOpportunities,PotentialPartnersandAvailableResourcesforBICs.......14

Phase2:EstablishandDeveloptheBusinessInnovationCenter...............................................16

VI. ADMINISTRATIONANDTRAVELTHISANDNEXTQUARTER.................................................16

Administration............................................................................................................................16

Travel..........................................................................................................................................16

ANNEXES....................................................................................................................................18

ANNEX1:ProjectScheduleforManagementandReporting

ANNEX2:ProjectActivitiesScheduleYear1andYear2

ANNEX3:SummaryPerformanceIndicatorTable

ANNEX4:IllustrativeListofTrainingsandWorkshops

US

AID

/BIH

PA

RT

NE

RS

HIP

FO

R I

NN

OV

AT

ION

AC

TIV

ITY

3

Acronyms

B2B Business to Business

BDM Business Development Manager

BIC Business Innovation Center

BiH Bosnia and Herzegovina

BAN Business Angels Network

BIP Business Innovation Programs

BIT Business Innovation and Technology Center in Tuzla

CAD Computer-Aided Design

CAM Computer-Aided Manufacturing

COP Chief of Party

DCOP Deputy Chief of Party

EBN European Business & Innovation Centre Network

ECTS European Credit Transfer and Accumulation System EDC Education Development Center, Inc.

EI Excellence in Innovation (project)

EQUIP3 Educational Quality Improvement Program: Earning and Learning for Out-of-

School Youth

EU European Union

F2F Face to Face

FDI Foreign Direct Investment

FIRMA Fostering Interventions for Rapid Market Advancement

GDP Gross Domestic Product

ICBL Innovation Centre in Banja Luka

ICT Information and Communication Technology

ISO International Organization for Standardization

MIC Microsoft Innovation Center

NMFA Norwegian Ministry of Foreign Affairs

OSCE Organization for Security and Cooperation in Europe

PI Partnership for Innovation

PMP Performance Monitoring Plan

RS Republic Srpska

SME Small and Medium Enterprise

STTA Short Term Technical Assistance

TA Technical Assistance

UN United Nations

UNDP United Nations Development Program

UNICEF United Nations Childrens Fund

UNIDO United Nations Industrial Development Organization

YEP Youth Employment Project

YERP Youth Employability and Retention Program

ProjectSummaryImprovethe

competitivenessof

smallandmedium

sizeenterprises

(SMEs),enablingthem

tomeetmarket

demandandpreserve

andgeneratejobs,

andprovidenew

opportunitiesfor

employmentandself

employmentfor

youngpeople.

USAID/BIHPARTNERSHIPFORINNOVATIONACTIVITYQUARTERLYPROGRESSREPORTFORTHEPERIODAPRILJUNE2012

I. INTRODUCTION This document represents the Progress Report for the Partnership forInnovation Activity (PI) funded by the USAID Educational QualityImprovementProgram3(EQUIP3)fortheperiodofAprilJune2012.Theproject commenced on August 24, 2011, and is expected to continuethroughAugust23,2016.This report covers the thirdquarterofFY2012(April2012June2012).Pleasenotethatfuturereferencestoquartersarebasedonthecalendaryearasopposedthefiscalyear.

ProjectSummaryThePIprogramgoalistwofold:1)toimprovethecompetitivenessofsmalland mediumsize enterprises (SMEs), enabling them to meet marketdemand and preserve and generate jobs, and 2) to provide newopportunitiesforemploymentandselfemploymentforyoungpeople.

The project objectives are to: (a) strengthen SME competitiveness andproductivity by increasing their effective use of valueadded informationand communications technologies (ICTs) and ability to offer new, highvalueaddedproductsandservicesthatare indemand indomesticand/orglobal markets, and (b) enhance entrepreneurship and employment,especiallyamongyouth,byprovidingthesupporttheyneedtouseICTstoidentify and exploit new opportunities. The Project will achieve theseobjectivesbycreatingsustainableBusinessInnovationCenters(BICs),whichare strong, entrepreneurial, customeroriented andmarketsavvy serviceproviders thatwill continue strengthening ICT capacity among SMEs andyoungmarket entrants after the end of the project. The PI activitywillprimarilycontributetotheUSForeignAssistanceFrameworkObjectiveforEconomic Growth in Program Area 4.6 Private Sector Competitiveness

USA

ID/BIHPART

NER


IVITY

2

focusingprimarilyontheProgramElement4.6.2PrivateSectorProductivity.

The PI project is designed to create BICs as sustainable service providers offering valueaddedservicesthatenhancetheabilityofSMEsandyoungmarketentrantstouse ICTstostrengthentheircompetitiveness.

II. SUMMARYOFACCOMPLISHMENTS

The following significant events occurred during the reporting period April through June2012:

BusinessInnovationCentersGeneral PIconductedmarketassessmentsofSMEsinBanjaLukaandTuzlathroughfacetoface

interviewswithcompaniesandanonlinequestionnaire.

PIdesignedtheStudentInternshipPrograminBanjaLuka(SIBL),which,supportedbysixcompanies,willbeattendedby50highschoolanduniversitystudents.TheSIBLwillbeimplementedduringJuly2012.

Toassess theneedsofyouth,PIheldanumberof roundtable forumswithsecondaryschoolsanduniversities inBanjaLukaandTuzla.Anumberofproposalsto improve ITknowledgeand skillsamong teachers,professorsand studentswere identifiedduringtheroundtables.

PI intensified itsworkwithBIT and ICBL,holding severalmeetings,which resulted inbothBITandICBLcompletingpartoneofatwostepgrantprocess.Partoneformalizesanunfundedgrant fromEDC/PI to theBIT/ICBL throughwhich aBICbusinessplan isdeveloped.Part2involvesalaterstagegrantapplicationconsistingofthebusinessplan.Ifthebusinessplanisfoundacceptablebyanindependentevaluator,andifEDC/PIhasbeen satisfied with BIT and/or ICBLs management of the partnership, then theseorganizationswill be awarded a funded grant to implement their proposed businessplans.

BasedonthefactthattheITindustryinBosniaisconcentratedinSarajevoandthereistremendousdemandforaBICinthecapital,PIrequestedUSAIDapprovaltoestablishaBIC in Sarajevo and consequently launched the Request for Applications for theestablishment of the BIC in Sarajevo. Following a competitive selection process, theSchool of Economics and Business (SEBS) was selected as the partner for theestablishmentoftheSarajevoBIC.

Given similar findings inMostar,PIalso receivedUSAIDapproval toestablishaBIC inMostar and consequently launched the RFA. PI received one application from theTechnologyPark Intera.PIhas reviewed theapplicationandhas requestedadditionaldocumentationfromInteratocompletetheduediligenceprocesstomakesurethattheorganizationmeetstherequirementstobecomeapartnerfortheestablishmentoftheBICinMostar.

Thespecificationsofnecessaryequipment(PCs,servers,laptops,networkingequipmentandother)forBICshasbeenpreparedandsharedwithMicrosoft,HPandCisco.

US

AID

/BIH

PA

RT

NE

RS

HIP

FO

R I

NN

OV

AT

ION

AC

TIV

ITY

3

PIdetermined that there isa tremendousneed foraBusinessAngelsNetwork,whichwould support ICT/IT startups during very early phases. PI subsequently requestedUSAIDapprovalto includethis in itsBICrelatedprocurements,thenpreparedtheRFAandlauncheditinlateJune.

BusinessInnovationandTechnologyCenter(BIT) During theperiodApril June2012,PIheld severalmeetingswith theBITdirector in

order to coordinate project activities. PI used the meetings to get the necessarydocumentation for the Request for theDevelopment of Business Plan and to clearlydefinerolesofbothpartnersfortheBusinessplandevelopment.

BITcompletedthedocumentationrequiredfortheapplicationandsubmittedittoPI.PIcompleted theduediligencereport,andalldocumentationwasclearedby theendofJune2012.

PIheldapresentationattheSummerUniversityofTuzlaforthestudentsoftheFacultyofElectricalEngineering (ETF)and studentsof theFacultyofMechanicalEngineering.Representativesfromthe InternationalRelationsOfficeoftheUniversityofTuzlawerealsopresent.Afterthepresentationthefollowingwasconcluded:

The students emphasized that practical education during school is of greatimportanceforpreparingthemselvesforthejobmarket.

Welldefined, formalized internshipprograms for students shouldbeorganized inpartnershipwithrenownedcompanies.

ITfocusedcompetitionsamongstudentsshouldbeorganized.

Twentytwomarketassessment interviewswithcompaniesfromTuzlawereconductedduringthereportingperiod.Furthermore,BITreceivedeightcompletedquestionnaires.Someofthemainfindingsfromtheassessmentsincluded:

o Software development Tuzla Canton market shows lack of experienced andcertifiedsoftwaredevelopers.Aftercompletingstudies,peopledonotpossessthenecessaryskillsrequiredbythesoftwarecompanies.Companieshavetoinvesttimeandmoney into educating their employees. It usually takes 312months to fullypreparenewemployeeforajob.

o WebdevelopmentTheexpansionoflocalICTcompaniesworkingfordomesticandinternational markets has created a strong hiring demand for web developers,which has revealed a shortage of experts in this field. The most commonlyadvertised job titles for this occupation areWeb developer, .Net developer, PHPdeveloperandWebdesigner.Theshortage ispartlyduetoUniversitycurriculanotmeetingmarketdemand.

o SystemengineeringLargeprojectsdemandexperiencedprofessionalsunavailableintheTuzlaCanton.AccordingtoSMEs,studentsgraduatingfromtheUniversitydonotpossesstechnicalcompetenciestohandlesuchprojects.

o Apartfromtechnicalskills,certainlimitationsandgapshavealsobeenidentifiedbySMEsinTuzlaCantonintermsofsoftskills.SMEscitedmarketingandsales,projectmanagementprofessional training, and communication skills training as themostrequiredtrainingfortheirbusinessoperations.

PImettheUniversityofTuzlaInternationalRelationsOffice.TheInternationalRelationsOffice isresponsibleforthe internationalcooperationwiththeuniversitiesabroadandtheorganizationofanopenuniversityeducationcurriculum inprimaryandsecondary

USA

ID/BIHPART

NER


IVITY

4

schools.ThisOfficeexpressed full support forall initiatives thathavebeendefinedattheroundtablesandwhichareaimedateducationimprovement.

PImettheDeanoftheETF,UniversityofTuzla.TheDeanstatedhewouldassistPIwithmarketingthePIinternshipprogramamongstudentsandconfirmedhiscommitmenttohelpimplementtheprogramwithelectricalengineeringstudents.

In June, the EDC PI Project Director, Cornelia Janke, and the EDC Innovation CenterSpecialist,MichaelTetelman, visitedBIT to conductduediligenceof theorganizationand learnmoreabouthowtheBITmanagementviewstheconnectionofthe intendedBICandPIProjectoverallwiththerestofBITsactivities,strategies,andprograms.

TABLE1:SUMMARYOFMEETINGSINTUZLA

Company/InstitutionName Date PurposeBIT Center Apr, May, Jun Coordination of PI activities

Source Code - SME May Market assessment, potential education partner

ItinerisSME May Market assessment

Grogot - SME May Market assessment

Inofnet - SME May Market assessment, potential education partner

Neonetx - SME May Market assessment, potential education partner

Amned - SME May Market assessment

Wispi - SME May Market assessment

H&H Inc - SME May Market assessment, potential education partner

Gauss SME May Market assessment

Imel SME May Market assessment

ADM Systems SME May Market assessment

Spin SME May Market assessment

MKO MI-BOSPO Microcredit

Organization

May Market assessment

UNDO Design Studio - SME Jun Market assessment, potential education partner

Color Electronic SME Jun Market assessment

Futura Multimedia - SME Jun Market assessment

CPE SME Jun Market assessment, potential education partner

Elatec SME Jun Market assessment

Inova 4T SME Jun Market assessment

Nova Genus SME Jun Market assessment

Mia Vision SME Jun Market assessment

Procom SME Jun Market assessment

Comversum SME Jun Market assessment

The University of Tuzla (International

Relations Office)

Jun Cooperation in education services

The University of Tuzla

(The Office of Research)

Jun Cooperation in education services

The Faculty of Electrical Engineering

(Dean)

May Cooperation in education services

PI presentation Jun Market assessment (education)

Attendees:

Faculty of Electrical Engineering students

Faculty of Mechanical Engineering students

International Relations Office representatives

US

AID

/BIH

PA

RT

NE

RS

HIP

FO

R I

NN

OV

AT

ION

AC

TIV

ITY

5

InnovationCenterinBanjaLuka(ICBL) ICBLcompletedthedocumentationrequiredfortheapplicationandsubmitted ittoPI.

PIcompleted theduediligenceevaluation,andalldocumentationwasclearedby theendofJune2012.

PIhascompletedtheinitialmarketsurveyofSMEsusingquestionnairesavailableasanMSExcel fileandasanonline surveyand received feedback from30companies.ThequestionnairecoveredthemostimportantfactsandbusinessprocessareasofatypicalICT SME, such as ICT systems and technologies currently used and planned forimplementation, prioritized ICT, soft skills areas needed for both new and existingemployees,missing skills, etc. The results of the survey showed that in regards tobusiness and soft skills,most companiesmiss skills related to innovation, teamwork,marketingandsales,and leadership.Regarding ICT skills,companiesneedskills in theareas of Microsoft Windows Server, SQL Server, Security, Networking, Linux,Java/JavaScript/JSP,C/C++/C#andsoftwaredevelopment.Asaresult,aprioritizedlistofICTandbusiness/softskillsneedshavebeen identified,whichwillserveasabasis forthedevelopmentofatrainingcatalogue.

PIheldameetingwiththeDeanoftheETFattheUniversityofBanjaLukatopresentPIsprogress, aswell asplans for the summer internship in ICT. In addition, the issueofEuropean Credit Transfer and Accumulation System (ECTS) credits recognition wasdiscussed.TheDeanhasexpressedhisfullsupportfortheinternshipprojectandofferedhisassistanceregardingtheECTSissue.

Following theMicrosoft Network conference, PI held a short presentation of the PIProjectattheETF.ThepresentationwasorganizedwiththesupportfromETFStudentTechClub.

PI attended an event organized by Prilika Plus, a project supported by the SwissGovernment, in Banja Luka. The agenda covered topics on definition andimplementationoftrainingprogramstoimprovethecompetitivenessofSMEs.

Followingthe initialpresentationofPIatETF,PIheldanotherdetailedpresentationofthePIProjectwiththesupportfromtheETFStudentTechClub.PIpresentedplanstoorganize a summer internship program for high school and university students, theStudent Internship inBanja Luka (SIBL). The presentation also served as amarketanalysis tool for youth as all attendants were required to register using an onlinequestionnaire.TheETFStudentTechClubmembersdesignedthequestionnaireandalsodisseminatedtheinformationamongstudentsusingdirectmailingandsocialnetworks,such as Facebook. Market analysis also served as initial registration of interestedpotentialinternsforSIBL.

The PI Project had a booth at the 2nd Internships and Scholarships Fair,whichwasorganized by the Center for CareerDevelopment (CERK). At the PI Project booth, PIProject representatives informed interestedhighschoolanduniversitystudentsaboutSIBL.Duringthefair,thePIProjectreceived15applicationsforSIBLfrominterestedhighschoolsanduniversitystudents.

With the support from theETFStudentTechClub,PI conducted the final registrationprocedureandselectionofhighschoolanduniversitystudentswhowere interested inparticipatinginSIBL.Usinganonlinequestionnaireandapplicationform,studentswereasked to selfassess their knowledge in five areas (development tools, databases,infrastructure, IT systems,and softwarearchitecture)and to state theirpreferred job

USA

ID/BIHPART

NER


IVITY

6

description (development engineer, infrastructure specialist, business analyst). The PIProjectcollected80applicationsaltogether(during initialmarketanalysis,atPIprojectbooth during internship fair, during final registration) which exceeded the capacityavailableforSIBL(50seats).Thefinalselectionofcandidateswasdonebasedontheirselfassessmentandpreferredjobdescriptionfeedback.

Following theMinistryofEducations initialpositive feedbackonPIsproposal for thesummer internship pilot project, and taking into account the tremendous interestamong high school and university students, PI organized a series of meetings androundtablesduringthedesignandsetupofSIBL.TheSIBLconceptincludesatwoweektheoreticalworkshopcoveringvariousICTareastaughtinwelldefinedmodules,aswellasprojectmanagementand soft skills training.The twoweek theoreticalworkshop isfollowedby twoweeksof teamworkonprojectsdesignedbysixprivate ITcompanieswhichwill accept students as interns andwill alsoprovidementors for the students.Getting six companies, which are competitors, to work together on the SIBL is atremendousachievementforthePIProject.PIcarriedoutthefollowingactivities:

o Initial roundtable with representatives from the Ministry of Education andCulture, highs schools, faculties, student unions and private companies. PIpresented theSIBLproposaland receivedunanimousacceptanceand supportfromallparticipants.Itwasconcludedthatthecontentsofthemodulesshouldbecustomizedtoactualprojectproposalsfromcompanies.

o Two roundtableswithcompaniesparticipating inSIBL,discussing theirprojectproposals and suggestions for individual modules: topics, knowledge areas,technologyplatforms,requiredinfrastructure,mentors,etc.Sixcompaniesgavetheircommitment:Lanaco,Evron,Teleklik,Aneks,Inova,Ultimax.

o Finaltwodayworkshopformentorsandrepresentativesfromcompanies

Introduction to tools and platforms for SIBL management(student2businessportal,Office365,VisualStudioTeamSystem)

PoliciesandproceduresformentorsduringSIBL

Coordinationandintegrationoffinalactivities

o TheSIBLwasfinalizedduringthelastweekofJune2012,startedonJuly2,2012,and is scheduled to be completed by July 28, 2012. ICBL provided technicalsupportduringthedesignphaseandoffereditspremisesfortheSIBL.

In June, the EDC PI Project Director, Cornelia Janke, and the EDC Innovation CenterSpecialist,MichaelTetelman,visited ICBL toconductduediligenceof theorganizationandlearnmoreabouthowtheICBLmanagementviewstheconnectionoftheintendedBICandPIProjectoverallwiththerestofICBLsactivities,strategies,andprograms.

US

AID

/BIH

PA

RT

NE

RS

HIP

FO

R I

NN

OV

AT

ION

AC

TIV

ITY

7

TABLE2:SUMMARYOFMEETINGSINBANJALUKACompany/InstitutionName Date PurposeICBL Apr, May, Jun Coordination of PI activities

ETF Apr Meeting with Dean, presentation of PI progress

ETF Apr Post MS Network presentation at STC event

ETF May PI and SIBL presentation, initial market assessment

youth

CERK Fair May Participation an Internships and Scholarships Fair,

market assessment youth

Prilika Plus May Participation at event

Initial SIBL roundtable May Presentation of SIBL concept

Attendees:

Ministry of Education and Culture

Elektrotehnika kola BL ETF

University of Business Studies

Lanaco

Teleklik

Aneks

Evron

CS Computing Systems

Software Solution

1st

focused roundtable with companies May Development of SIBL modules, project proposals from

companies

Attendees:

Lanaco

Evron

CS Computing Systems

Software Solution

Teleklik

Aneks

2nd

focused roundtable with companies Jun Development of SIBL modules, project proposals from

companies

Attendees:

Lanaco

Evron

Inova

Ultimax

Teleklik

Aneks

Final workshop with companies Jun SIBL coordination, presentation of management tools for

mentors

Sarajevo BIC School of Economics and Business, University ofSarajevo(SEBS)

After having received concurrence from USAID to establish a BIC in Sarajevo, PIlaunched theRequest forApplications (RFA) for theestablishmentof theSarajevoBIConApril26,2012withadeadlineofMay25,2012.

FourorganizationsappliedandthePITechnicalEvaluationCommittee(TEC)interviewedallapplicantsonMay30,2012.Followup interviewswereheldon June4,2012withSEBSand theSarajevoSchoolofScienceandTechnology.After the second interview,the TEC selected SEBS as the partner for the establishment of the SarajevoBIC. TheTechnical Committee found that SEBS had the requisite experience in SMEdevelopment,akeenunderstandingofyouthandworkforcedevelopmentissues,strongprivatesectorlinkages,awellqualifiedteampoisedtoleadtheBIC,andstrongsupportfromtheuniversity.

USA

ID/BIHPART

NER


IVITY

8

SEBShas completed theadditionaldocumentation thatwas required tocomplete thedue diligence evaluation. PI completed the due diligence evaluation, and alldocumentationwasclearedbytheendofJune2012.

SEBShasstartedplanningtheactivitiesrelatedtothedevelopmentofthebusinessplan.

TABLE3:SUMMARYOFMEETINGSINSARAJEVO

Company/InstitutionName Date Purpose

Sarajevo Clarification Meeting for

RFA

April Question and Answer meeting for RFA

Evaluation of Applications May, June Interviews of applicants

Final selection

Kick-off meeting with SEBS June Kick-off meeting to define roles and responsibilities

of PI Project and SEBS

MostarBICIntera

AfterhavingreceivedconcurrencefromUSAIDtoestablishaBICinMostar,PIlaunchedtheRequestforApplications(RFA)fortheestablishmentoftheMostarBIConMay11,2012withadeadlineofJune8,2012.

One organization, Intera Technology Park, applied. The PI Technical EvaluationCommittee (TEC) reviewed the application and requested additional information andclarification from Intera, which was provided by the end of June 2012. Intera alsosubmittedtheadditional informationrequestedtoperformtheduediligence.Theduediligenceand finalevaluationhavenotbeen completedyet tomakeadeterminationwhether Interawill be selected as the partner for the establishment for the BIC inMostar.

ThePIProjectmetZoranGajic,theBiHconsultantforAtheneProsjek.AtheneProsjekiscurrentlyimplementingaprojecttosupportincubatorsinBiH,whichisfinancedbytheNorwegianMinistry of Foreign Affairs. One of the selected incubators is the InteraTechnologyPark,andthePIProjectagreedwithZoranonhowtobestutilizethefundsandcreatesynergiesbetweenthetwoprojectsshouldthePIProjectselectInteraasthepartnerfortheestablishmentoftheBICinMostar.

TABLE4:SUMMARYOFMEETINGSINMOSTAR

Company/InstitutionName Date Purpose

Mostar Clarification Meeting for

RFA

May Question and Answer meeting for RFA

Evaluation of Application June Request additional information

Athene Prosjek June Discuss cooperation/synergies between NMFA

funded project and PI

US

AID

/BIH

PA

RT

NE

RS

HIP

FO

R I

NN

OV

AT

ION

AC

TIV

ITY

9

BusinessAngelsNetwork(BAN)

ThePIresearchwithITSMEsandyouthindicatedasignificantneedforstartupcapitalandrelatedsupportforyoungentrepreneursinBiH'sITsector.Furthermore,theUSAIDsupported Access to Finance conference held on June 19, 2012, drew significantattentionbothinmediaandamongvariousregionalrepresentativesoftheneedtohavefundsforsmallstartups.

Basedon the research above, PIdecided to support the establishmentof aBusinessAngelsNetworkinBiHandlaunchedtheRFAonJuly2,2012,withadeadlineofJuly30,2012.As of July 4, 2012, 26 organizations had downloaded the application from theinnovation.bawebsite.

Administration PIhashiredanewBusinessDevelopmentManagerinTuzla,Ms.TanjaMadzarevic.Ms.

MadzarevicstartedworkingforthePIProjectatthebeginningofMay.

EdoKrivdic,theDCOP,hasspentmostofhistimedesigningtheinternshippilotprograminBanjaLuka.Thepilot internshipprogramrequiredatremendousamountoftimetomeetparticipatingstudentsandcompanies,aswellaspublicauthorities,tomakesurethe program is properly designed and well accepted by all participants andcommunities.

PI placed an ad for the position of Business Development Manager in Mostar.Applications are due by the end of July, and PI estimates that the new BusinessDevelopmentManagerwillstartinAugust2012.

III.IMPLEMENTATIONANDPROGRESSTOWARDSOBJECTIVES

TheLifeofProjectImplementationPlanproposesthreeintermediateresultsforPI:

IR1:SmallandmediumenterprisesuseBICservicestobecomemore

competitive

IR2:YoungmarketentrantsuseBICservicestobecomemore

competitive

IR3:BICsaresustainable

Thissectiondescribeshowprogresshasbeenachievedtocomplete IntermediateResult1(IR1)ofthePIProject.ActivitiestoachieveIR2andIR3werenotundertakeninthisquarterbecausetheBICshavenotbeenestablished.

USA

ID/BIHPART

NER


IVITY

10

IR1:SMEsusesBICservicestobecomemorecompetitive

SubIR1.1(outcome):SMEsuseBICservices

SubIR1.2SMEsaremorecompetitive

SubIR1.3SMEtargetfirmsinvestinnewtechnologies

SubIR1.4BICsprovidevalueaddedservicestoSMEs

AllactivitiescarriedoutduringthisearlyphaseoftheprojectaretowardscompletionofsubIR1.1.throughIR1.4.

PlannedandAchievedProgramActivitiesforAprilJune2012

Phase1:IdentifytheOpportunities,PotentialPartnersandAvailableResourcesforBICsActivity1. IdentifyandAssesstheOpportunities

Completion: 100% for ICBL and BIT

IdentifyPotentialservicesfortheBICs.A detailed market analysis will be conducted to gather and analyze quantitative andqualitativeinformationtodeterminewhich(ifany)servicescouldserveascoreofferingsoftheBICs.Themarketanalysiswillalsofocusonthe labormarketgapsbetweenemployersandyoungmarketentrants.

To determine the potential services for the BICs, the PI will carry out the followingactivitiesduringJanuaryMarch2012.

ICBL

PlannedActivity Completed

Y/N

Comments

Interview10companiesfacetoface

Y

PIinterviewed22companiesfacetoface andreceivedvaluablefeedback.Themainconclusionsfromtheinterviewsare:RegardingICTskills,companiesneedskillsintheareasofMicrosoftWindowsServer,SQLServer,Security,Networking,Linux,Java/JavaScript/JSP,C/C++/C#andsoftwaredevelopment.As

Obtainandanalyzequestionnairescompletedbyatleast20

YPIreceivedinterviewsfrom15companies.PIconcludedthatcompaniesareveryreluctantto

US

AID

/BIH

PA

RT

NE

RS

HIP

FO

R I

NN

OV

AT

ION

AC

TIV

ITY

11

companies(asamplesetofcompanies)

completethequestionnairesandsubsequentlydecidedtosurveythemindividually.

HoldtworoundtableforumswithatleastthreesecondaryschoolsfromBanjaLuka

Y

Tworoundtableforumswereheld.Twoschoolsattendedthefirstoneandfourschoolsattendedthesecondone.

HoldaroundtableforumwithUniversitystudentsandprofessors Y

Aroundtablewiththreefacultieswasorganized.

BIT


Y/N

Comments

Interview10companiesfacetoface Y

PIinterviewed17companiesfacetofaceandreceivedvaluablefeedback.

Obtainandanalyzequestionnairescompletedbyatleast20companies(asamplesetofcompanies)

Y

BITemailedthequestionnaireto11companies,outofwhich8wereretunedcompleted.Themainconclusionsfromallinterviewsare: SMEslackcertifiedsoftwaredevelopersand

experiencedwebdevelopers StudentsgraduatingfromtheUniversityof

Tuzlaarenotproperlypreparedtoenterthejobmarket

SMEscitedmarketingandsales,projectmanagement,professionaltrainingandcommunicationskillstrainingasthemostrequiredtrainingfortheirbusinessoperations.

HoldtworoundtableforumswithatleastthreesecondaryschoolsfromTuzla

Y

Tworoundtable forumswereheld.Twoschoolsattendedthefirstoneandfiveschoolsattendedthesecondone.

HoldaroundtableforumwithUniversitystudentsandprofessors Y

PIhadaninitialmeetingwiththeFacultybuthasnotorganizedtheroundtable.

SarajevoandMostarBIC


Y/N

Comments

MeettheTechnologyParkinMostartoresearchthepossibilityofsettingupaBIcinMostar;ifpossible,launchanRFAfortheBICinSarajevo

Y

RFAwaslaunchedandthepartnerwasselected.Allnecessarydocumentationfortheselectionofthepartnerhasbeensubmitted.

MeettheFacultyofElectricalEngineeringandtheFacultyofEconomicsinSarajevotopresentthePIprojectanddetermineifandwheretheBICshouldbesetup(launchtheRFAfortheBICin

Y

RFAwaslaunchedandInterasubmittedtheonlyapplication.Allnecessarydocumentation,includingadditionalclarification,hasbeensubmittedandPIwillmakeafinaldecisiononcethefinalreviewandevaluationarecompleted.

USA

ID/BIHPART

NER


IVITY

12

Mostar)

Based on the roundtables, PI has identified some preliminary services for young people,includingan internshipprogram,which includes theoryandpractical training,anda trainthetrainersprogramforteachers.PIhasdevelopedadraftproposalfortheinternshippilotprogramandiscurrentlyimplementingitinBanjaLuka.

In termsof SMEs,PIhasbeen able to get enoughmarketdata todefine the services.Apreliminary list of training courses has been developed but will have to be customizedfurtherduringtheimplementation.ThepreliminarylistofcoursesisincludedinAnnex4.

Activity2. Identify potential partnerships and determine potentialpartnershipagreements

Oncethepotentialserviceshavebeenidentified,PIwillcarryoutthefollowingactivitiestodetermineifandhowtheseorganizationscanbecomeBICpartners:


Y/N

Comments

MeetCISCO,Oracle,HPandMicrosofttopresentBICservicesanddeterminehowtheproductsandservicesofthosevendorscanbeusedbytheBICs. Y

PImetallmajorpartnersandpresentedaroughoutlineoftheservices.CiscostatedthattheywouldsupporttheCiscoBootCamp.MicrosoftstatedthattheywouldprovideallsoftwareandHPstatedthattheywouldprovidehardware,althoughthePITeamneedstoclarifywhetherHPwillprovidethisequipmentintheformofaninkinddonationorwhetherPIwillhavetopurchasetheequipmentatcost.

MeetpublicsectorauthoritiesinBanjaLukaandTuzlatopresentBICconceptandservicesanddiscusspartnershippossibilities.

Y

MetwithallmajorpublicauthoritiesinBanjaLukaandTuzladuringQ42011.FollowupmeetingstotakeplaceduringQ3of2012.

MeetFacultiesinBanjaandTuzlatopresenttheBICconceptanddiscusspossiblepartnerships.

YPImetfacultiesinBanjaLukaandTuzla.

MeetthepublicTelecomoperators(MtelandBHTelekom)topresentBICservicesanddiscusspossiblepartnerships.

N

PImetMtelduringQ42011.BHTelekomwillbemetduringQ32012.

Meetanyotherpotentialpartners(LanacoinBanjaLuka,etc.).

YPIhasmetseveralpotentialpartners,includingLanaco,AlgebraandValicon.

Activity3. DeterminetheSweetSpotfortheBICCoreServices

Oncethepotentialservicesandpartnersareidentifiedandmatchedagainsteachother,thesweetspotfortheBICserviceswillbeidentifiedbyPIandpresentedtoallBICpartners.

US

AID

/BIH

PA

RT

NE

RS

HIP

FO

R I

NN

OV

AT

ION

AC

TIV

ITY

13

ThePIhasidentifiedseveralsweetspotsforBICservices,specificallythoseforyoungBICcustomers. These include formal internship programs,whichwould be a combination oftheoreticaleducationfollowedbypracticalworkexperience inacompany,andatrainthetrainers program for teachers. PI has involved the public authorities to explore thepossibilityofmakingtheseservicespartoftheofficialcurriculum.

Phase2:EstablishandDeveloptheBusinessInnovationCenter.

Activity4. DevelopStrong,DetailedBusinessPlansfortheeBIZCentersICBL,BITandSEBShavedeveloped templates for thebusinessplans.Applications for thedevelopmentofthebusinessplanshavebeencompletedbyBIT,ICBLandSEBS.Workonthebusinessplanswillformallybeginnextquarter.

IV. CHALLENGES/ISSUESENCOUNTERED

1.UnclearBICoperatingexpensecoverageinBanjaLukaThePIhasencounteredsome issueswiththe ICBL inBanjaLuka. ItappearsasthoughthefinancingoftheICBLoperatingexpenseshasnotbeensecuredforthisyear,andtheyaskedthePIProjecttoprovidefinancialsupporttocoverthoseexpenses.PImade itcleartotheICBL and itsmanagement that a precondition for theBIC is that operating expenses becoveredbythepartnersandthatthePIwouldnotbepayingforthoseexpenses.

The government of the Republic of Srpska (RS) informed PI that the RS government hassecuredthefinancingfortheICBLfortheyear2012.Thus,thisissuehasbeenresolved.

Furthermore, Athene Prosjektledelse, the organization that developed and continues tosupporttheICBLonbehalfoftheNorwegianGovernment,statedthattheICBLcurrentlyhasno resources available to assist the PI during themarket assessment phase. The PI hadrequestedsomelimitedassistanceduringthisphase.

TheICBLdirector,however,hasprovidedhisfullsupportduringthemeetingsandevenhasorganizedmanymeetingsforPI.PIhasnoticedthatthedirectorhas limitedtimeavailablebuthasalwaysprovidedhisfullsupportandcommitmenttoPI.Forinstance,thedirectorhasshownhisstrongcommitmentbysettingupateamofICBLexperts,whichwillworkonthedevelopmentofthebusinessplan.WhatseemstobeproblematicandofconcerntothePIProjectisthefactthatthedirectorofICBLislimitedinthedecisionshecanmake,whichattimes delays the implementation. For some rudimentary decisions, he has to involve theentireSteeringBoard,whichistimeconsuming.

ThroughthehiringoftheBusinessDevelopmentManagerinBanjaLuka,DraganKrosnjar,PIhas been able to improve the relationship with ICBL. ICBL provided office space and acomputer forMr.KrosnjarandMr.Krosnjar is instrumental in thedaytoday relationshipwithICBL.ThecommunicationbetweenPIandICBLhasbeentremendouslyimprovedsince

USA

ID/BIHPART

NER


IVITY

14

Mr.Krosnjarstartedworking,especiallybecauseheworks inthe ICBLpremisesandsharesanofficewithICBLstaff.

2.DelayinestablishingagoodrelationshipwithBITPIandBITheldseveralmeetings todiscuss theprojectand implementationmodalities.PInoticed that there was some reservation on the side of BIT to actively participate andprovidesupporttothePI.Forinstance,BITdidnotorganizethemeetingswithSMEsthatPIhadrequested.

Afterseveralmeetings,PI realized thatBITneededmore informationabout thePIProject,whichwasprovidedinduetime.NowthatPIhashiredaBusinessDevelopmentManagerinTuzla,therelationshiphasconsiderablyimproved;however,thelackofanycommitmentonBITssideduring the first sixmonthscausedasignificantdelay incarryingout themarketassessment,giventhattheBITsupportwasneededtodotheassessment.

3.LackoffielddatatodefinetheBICservicesforSMEsTheonlinequestionnaireswereonlyfilledoutbyalimitednumberofcompaniesanddidnotprovideagoodbasisforthemarketassessment.

Furthermore, there is lackofgood industrydata inBiH related to the IT/ICT sector. Theexistingdataisoutdated.

PI carriedoutmanyoneonone interviewsduring themarketassessment tominimize theriskofgettingquestionnairesthatarenotproperlycompleted.

PIwillalsoworkwithSEBS,whohasveryreliableindustrydataoftheICT/ITsector.

VI. PLANNEDACTIVITIESFORJULYSEPTEMBER2012

Phase1:IdentifytheOpportunities,PotentialPartnersandAvailableResourcesforBICsActivity1. IdentifyandAssesstheOpportunities

IdentifyPotentialservicesfortheBICs.Adetailedmarketanalysiswillbeconductedtogatherandanalyzequantitativeandqualitativeinformationtodeterminewhich(ifany)servicescouldserveascoreofferingsoftheBICs.Themarketanalysiswillalsofocusonthelabormarketgapsbetweenemployersandyoungmarketentrants.

To determine the potential services for the BICs, the PI will carry out the followingactivities:

US

AID

/BIH

PA

RT

NE

RS

HIP

FO

R I

NN

OV

AT

ION

AC

TIV

ITY

15

BIT

CompletemarketassessmentsofSMEsandyouth SignFOGforthedevelopmentofthebusinessplan Completethebusinessplan SignFOGfortheimplementationofthebusinessplan

ICBL

Completemarketassessments SignFOGforthedevelopmentofthebusinessplan Completethebusinessplan SignFOGfortheimplementationofthebusinessplan

SEBS

SignFOGforthedevelopmentofthebusinessplan CompletemarketassessmentsforSMEsandyouth Completethebusinessplan

INTERA

Finalreviewandevaluationofsubmitteddocuments AssumingInteraisselected,signFOGforthedevelopmentofthebusinessplan AssumingInteraisselected,completemarketAssessmentsforSMEsandyouth AssumingInteraisselected,completethebusinessplanBusinessAngelsNetwork Completeevaluationandselectthepartner Completeduediligenceevaluation SignFOGforthedevelopmentofthebusinessplan Providerelevantsupportforbusinessplandevelopment/completion.

Activity2. Identifypotentialpartnershipsanddeterminepotentialpartnershipagreements

Oncethepotentialserviceshavebeenidentified,PIwillcarryoutthefollowingactivitiestodetermineifandhowtheseorganizationscanbecomeBICpartners:

MeetCISCO,Oracle,HPandMicrosoft topresentBICservicesanddeterminehow theproductsandservicesofthosevendorscanbeusedbytheBICs.

Meetpublicauthoritiesagain inBanjaLuka,Tuzla,SarajevoandMostartopresentBICconceptandservicesanddiscusspartnershippossibilities.

Meet Faculties in Banja, Tuzla, Sarajevo andMostar to present the BIC concept anddiscusspossiblepartnerships.

MeetthepublicTelecomoperators(MtelandBHTelekom)topresentBICservicesanddiscusspossiblepartnerships.

Meetanyotherpotentialpartners(LanacoinBanjaLuka,etc.).

USA

ID/BIHPART

NER


IVITY

16

Activity3. DeterminetheSweetSpotfortheBICCoreServices

Oncethepotentialservicesandpartnersareidentifiedandmatchedagainsteachother,thesweetspotfortheBICserviceswillbeidentifiedbyPIandpresentedtoallBICpartners.

Phase2:EstablishandDeveloptheBusinessInnovationCenter.Activity4. DevelopStrong,DetailedBusinessPlansfortheeBIZCentersBusinessplansforICBLandBITtobecompletedbytheendofAugust2012.

ThemarketassessmentsforSEBSandInterawillbedoneinAugust2012.

BusinessplansforSEBSandInteratobecompletedbytheendofSeptember2012.

VI. ADMINISTRATIONANDTRAVELTHISANDNEXTQUARTER

AdministrationThe PI Project is fully operational. It is colocated with the USAIDfunded Excellence inInnovationandtheNMFAfundedAgriculturalExportPromotionCenterprojects.

TheDCOP,Mr.EdoKrivdic,wasselectedinOctoberandstartedworkingforthePIProjectinDecember.FormalapprovalforMr.KrvidicwasprovidedbyUSAIDinlateFebruary2012.

PI has hired a BusinessDevelopmentManager for Banja Luka,Mr.Dragan Krosnjar.Mr.KrosnjarhasbeenemployedsincemidMarch2012.

PIhired aBusinessDevelopmentManager for the Tuzla.Ms. TanjaMadzaverichasbeenemployedasofMay2012.

TravelThefollowingtableprovidesthecompletedtravelsforPIstaffandinternationalconsultantsfor the period April June 2012 and the estimated travel schedule for PI staff and forinternationalconsultantsforthetimeframeJulythroughSeptember2012.

Themainconsultantthat isassistingPItodeveloptheBICs isMr.TomislavBronzin,who istheformerdirectoroftheMicrosoftInnovationCenterinVarazdin,Croatiaandwhohaswasactively involved indesigningthe InnovationCenters inAlbania,ArmeniaandKosovo.TheUSAID Regional Competitiveness Initiative (RCI) has been providing the funding forMr.Bronzin.Mr.BronzinwillcontinuetobeactivelyinvolveduntiltheBICsareupandrunning.

US

AID

/BIH

PA

RT

NE

RS

HIP

FO

R I

NN

OV

AT

ION

AC

TIV

ITY

17

Mr.BronzinhasbeenhiredbyEDCandarequesthasbeensubmittedtoUSAIDforapprovalforthefrequenttripsthatMr.BronzinwilltakefromCroatiatovisitthePIpartnersinBiH.

Itisimportanttonotethatconsultantexpertisewillbeutilizedinresponsetotheneedsofthepartnersandmarket response.As theBICsdevelop,PIwill identify themosteffectivetiming for utilizing particular expertise and the estimated schedule belowmay thereforechange.

Table5:CompletedtravelforInternationalConsultantsandPIStaff

PI Staff/Consultant Schedule Description

Consultant (Mr. Bronzin) April, May and June 2012 Visit ICBL to design BICs

and meet with partners and

beneficiaries of the BICs,

visit to Sarajevo for the

evaluation of the RFAs

PI Staff: PI Project Director

Cornelia Janke

May 2012 Project visit; specific

consultation regarding youth

programming

PI Staff: PI BIC Specialist

Mike Tetelman

May 2012 Advice regarding BIC

development

Table6:PlannedtravelforInternationalConsultantsandPIStaff

PI Staff/Consultant Schedule Description

Consultant (Mr. Bronzin) July, August, September

2012

Visit ICBL, BIT, SEBS and

Intera to design BICs and

meet with partners and

beneficiaries of the BICs,

visit ICBL to assist with the

internship

Consultant August 2012 Evaluation of the

Applications for the

Establishment of the

Business Angels Network

USA

ID/BIHPART

NER


IVITY

18

ANNEXES

ANNEX 1: Project Schedule for Management and Reporting

ANNEX 2: Project Activities Schedule Year 1 and Year 2

ANNEX 3: Summary Performance Indicator Table

ANNEX 4: Illustrative List of Trainings and Workshops

ANNEX1:ProjectScheduleforManagementandReporting

ID WBS Task Name % Complete Actual Duration Start Finish

1 1 Task Order Awarded for USAID BiH AWARD NO. 168-A-00-07-00101-00 0% 0 days Mon 12/3/07 Mon 12/3/07

2 2 MANAGEMENT AND REPORTING REQUIREMENTS 37% 495.12 days Mon 12/3/07 Thu 12/27/12

3 2.1 Subtask 1 Task Order Management 30% 237.87 days Mon 12/3/07 Thu 12/2/10

4 2.1.1 Initiate the Project 100% 15 days Mon 12/3/07 Fri 12/21/07

5 2.1.2 Effectively Manage and Administer On-Going Project Activities 30% 230.4 days Tue 12/25/07 Thu 12/2/10

6 2.1.3 Coordinate and Communicate Project Activities with Stakeholders 30% 230.4 days Tue 12/25/07 Thu 12/2/10

7 2.1.4 Provide Operational Support as required 30% 230.4 days Tue 12/25/07 Thu 12/2/10

8 2.1.5 Perform Quality Assurance of Deliverables 30% 230.4 days Tue 12/25/07 Thu 12/2/10

9 2.2 Subtask 2 Start-Up and Annual Work Plan Development 100% 53 days Tue 12/4/07 Thu 2/14/08

10 2.2.1 Perform On-site Preliminary Research and Analysis on Targeted Areas, SME, Needed Components, and Providers of these Components

100% 20 days Tue 12/4/07 Mon 12/31/07

11 2.2.2 Summarize Findings and Proposed Activities 100% 5 days Tue 1/1/08 Mon 1/7/08

12 2.2.3 Prepare Start-Up Implementation and Annual Work Plan 100% 10 days Fri 1/25/08 Thu 2/7/08

13 2.2.4 Submit Plan to USAID 100% 5 days Fri 2/8/08 Thu 2/14/08

14 2.3 Subtask 3 Reporting Requirements 77% 944.6 days Thu 4/10/08 Thu 12/27/12

15 2.3.1 Develop and Deliver Quarterly Report No. 1 - January - March 2008 100% 15 days Thu 4/10/08 Wed 4/30/08

16 2.3.2 Develop and Deliver Quarterly Report No. 2 - April - June 2008 100% 15 days Thu 7/10/08 Wed 7/30/08

17 2.3.3 Develop and Deliver Quarterly Report No. 3 - July - September 2008 100% 15 days Mon 10/13/08 Fri 10/31/08

18 2.3.4 Develop and Deliver Annual Progress Report No. 1 (December 07 - November 08) 100% 11 days Mon 12/1/08 Mon 12/15/08

19 2.3.5 Develop and Deliver Annual Work Plan No. 1 (December 08 - December 09) 100% 16 days Fri 1/23/09 Fri 2/13/09

20 2.3.6 Develop and Deliver Quarterly Report No. 4 - January - March 2009 100% 15 days Fri 4/10/09 Thu 4/30/09

21 2.3.7 Develop and Deliver Quarterly Report No. 5 - April - June 2009 100% 15 days Mon 7/13/09 Fri 7/31/09


23 2.3.9 Develop and Deliver Annual Progress Report No. 2 (December 08 - December 09) 100% 15 days Mon 1/4/10 Fri 1/22/10

24 2.3.10 Develop and Deliver Annual Work Plan No. 2 (January 10 - December 10) 100% 16 days Mon 1/25/10 Mon 2/15/10

25 2.3.11 Develop and Deliver Quarterly Report No. 7 - January - March 2010 100% 15 days Mon 4/12/10 Fri 4/30/10



28 2.3.14 Develop and Deliver Annual Progress Report No. 3 100% 11 days Mon 1/17/11 Mon 1/31/11

29 2.3.15 Develop and Deliver Annual Work Plan No. 3 (January 11 - December 11) 100% 26 days Mon 1/17/11 Mon 2/21/11

30 2.3.16 Develop and Deliver Quarterly Report No. 10 - January - March 2011 100% 11 days Fri 4/15/11 Fri 4/29/11

31 2.3.17 Develop and Deliver Quarterly Report No. 11 - April - June 2011 100% 16 days Mon 7/4/11 Mon 7/25/11

32 2.3.18 Develop and Deliver Quarterly Report No. 12 - July - September 2011 100% 11 days Mon 10/17/11 Mon 10/31/11

33 2.3.19 Develop and Deliver Annual Progress Report No. 4 100% 24 days Mon 1/9/12 Thu 2/9/12

34 2.3.20 Develop and Deliver Annual Work Plan No. 4 (January - December 2012) 100% 11 days Fri 2/10/12 Fri 2/24/12

35 2.3.21 Develop and Deliver Quarterly Report No. 13 - January - March 2012 100% 9 days Tue 4/10/12 Fri 4/20/12


37 2.3.23 Develop and Deliver Quarterly Report No. 15 - July - September 2012 0% 0 days Mon 7/23/12 Thu 12/27/12

1/1

Qtr 4 Qtr 1 Qtr 2 Qtr 3 Qtr 4 Qtr 1 Qtr 2 Qtr 3 Qtr 4 Qtr 1 Qtr 2 Qtr 3 Qtr 4 Qtr 1 Qtr 2 Qtr 3 Qtr 4 Qtr 1 Qtr 2 Qtr 3 Qtr 4 Q2008 2009 2010 2011 2012 2

Task

Split

Milestone

Summary

Project Summary

External Tasks

External MileTask

Inactive Task

Inactive Milestone

Inactive Summary

Manual Task

Duration-only

Manual Summary Rollup

Manual Summary

Start-only

Finish-only

Progress

Split

AWARD NO. 168-A-00-07-00101-00 Annex 1 - Project Schedule for Management and Reporting Requirements USAID BiH EI Quarterly Report Q2 2012

Page 1

Project: EDC_EI Start Up ImplementatDate: Mon 7/9/12

USA

ID/BIHPART

NER


IVITY

ANNEX2:ProjectActivitiesScheduleYear1andYear2

ID Task Name % Complete Duration Start Finish

1 Grant Agreement 0% 1305 days Wed 8/24/11 Tue 8/23/162 Phase 1 - Identify the Opportunities, Potential Partners and Available Resources for

BICs - ICBL and BIT93% 200 days Mon 10/3/11 Fri 7/6/12

3 Activity 1 - Identify and Assess the Opportunities 100% 130 days Mon 10/3/11 Fri 3/30/124 Step 1 - Identify Potential Market Opportunities and Related Constraints 100% 130 days Mon 10/3/11 Fri 3/30/12

5 Meetings with BIT and ICBL 100% 130 days Mon 10/3/11 Fri 3/30/126 Visit Microsoft Innovation Center in Croatia 100% 1 day Thu 11/10/11 Thu 11/10/117 Meetings with Private International Companies (Microsoft, Oracle, etc) 100% 35 days Fri 11/11/11 Thu 12/29/118 Meetings with Donors and/or Donor funded Projects 100% 35 days Wed 11/2/11 Tue 12/20/119 Meetings with Relevant Faculties and Government Insititutions 100% 35 days Fri 11/11/11 Thu 12/29/11

10 Meetings with other Youth Programs/Donors 100% 35 days Fri 11/11/11 Thu 12/29/1111 Focus Group for Youth 100% 61 days Fri 1/6/12 Fri 3/30/1212 Step 2 - Identify Potential Services for the BICs 100% 90 days Mon 11/21/11 Fri 3/23/1213 Develop Market Survey Instrument 100% 35 days Mon 11/21/11 Fri 1/6/1214 Carry out Market Survey 100% 31 days Mon 1/9/12 Mon 2/20/1215 Consider cross-sector opportunities 100% 15 days Tue 1/3/12 Wed 2/15/1216 Identify Potential Services 100% 28.75 days Tue 1/24/12 Fri 3/23/1217 Activity 2 - Identify potential partnerships and determine potential partnership

agreements 84% 130 days Mon 1/9/12 Fri 7/6/12

18 Meetings with Private International Companies (Microsoft, Oracle, etc) 100% 60 days Mon 1/9/12 Fri 3/30/1219 Meetings with Relevant Faculties and Government Insititutions 100% 60 days Mon 1/9/12 Fri 3/30/1220 Meetings with Private Local Companies (Telekom, IT Companies) 100% 60 days Mon 1/9/12 Fri 3/30/1221 Meetings with other Organizations (secondary schools, associations, etc) 100% 60 days Mon 1/9/12 Fri 3/30/1222 Identify SME BIC Partners 100% 45 days Mon 4/2/12 Fri 6/1/1223 Identify SME YME Partners 25% 50 days Mon 4/2/12 Fri 6/8/1224 Sign FOGs for Development of Business Plans 25% 25 days Mon 6/4/12 Fri 7/6/1225 Phase 2 - Establish and Develop the Business Innovation Centers 0% 1253 days Wed 11/2/11 Fri 8/19/1626 Activity 3 - Develop Strong, Detailed Business Plans for the e-BIZ Centers 20% 65 days Mon 6/18/12 Fri 9/14/1227 Activity 4 - Formalize Partnering Agreements 0% 20 days Mon 9/17/12 Fri 10/12/1228 Activity 5 - Reconstruction/Construction of BIC Facilities and hire staff 0% 20 days Mon 10/15/12 Fri 11/9/1229 Activity 6 - Capacity Building 0% 1198 days Wed 11/2/11 Fri 6/3/1630 Technology Skills 0% 930 days Mon 11/12/12 Fri 6/3/1631 Sales and Marketing Skills 0% 930 days Wed 11/2/11 Tue 5/26/1532 Financial Management Skills 0% 930 days Wed 11/2/11 Tue 5/26/1533 Activity 7 - Project Monitoring and Evaluation and Exit from BICs 0% 20 days Mon 7/25/16 Fri 8/19/163435 Phase 1 - Identify the Opportunities, Potential Partners and Available Resources for

BICs - SEBS and Intera78% 245.75 days Wed 11/2/11 Wed 10/10/12

36 Activity 1 - Identify and Assess the Opportunities 100% 42 days Wed 11/2/11 Thu 12/29/1137 Step 1 - Identify Potential Market Opportunities and Related Constraints 100% 42 days Wed 11/2/11 Thu 12/29/11

38 Meetings with Private International Companies (Microsoft, Oracle, etc) 100% 35 days Fri 11/11/11 Thu 12/29/1139 Meetings with Donors and/or Donor funded Projects 100% 35 days Wed 11/2/11 Tue 12/20/1140 Meetings with Relevant Faculties and Government Insititutions 100% 35 days Fri 11/11/11 Thu 12/29/1141 Meetings with other Youth Programs/Donors 100% 35 days Fri 11/11/11 Thu 12/29/1142 Activity 2 - Identify potential partnerships and determine potential partnership

agreements 71% 232.75 days Mon 11/21/11 Wed 10/10/12

43 Step 1 - Identify Potential Partners 100% 60 days Mon 1/9/12 Fri 3/30/1244 Meetings with Private International Companies (Microsoft, Oracle, etc) 100% 60 days Mon 1/9/12 Fri 3/30/1245 Meetings with Relevant Faculties and Government Insititutions 100% 60 days Mon 1/9/12 Fri 3/30/1246 Meetings with Private Local Companies (Telekom, IT Companies) 100% 60 days Mon 1/9/12 Fri 3/30/1247 Step 2 - RFA for partners in Sarajevo and Mostar 74% 54.75 days Fri 5/11/12 Thu 7/26/1248 Launch RFA 100% 26 days Fri 5/11/12 Fri 6/15/1249 Interviews and selection of partner 100% 20 days Mon 6/4/12 Fri 6/29/1250 Sign FOGs for Development of Business Plans 25% 25 days Mon 6/4/12 Thu 7/26/1251 Step 3 - Identify Potential Services for the BICs 44% 208.75 days Mon 11/21/11 Thu 9/6/1252 Develop Market Survey Instrument 100% 35 days Mon 11/21/11 Fri 1/6/1253 Carry out Market Survey 0% 20 days Thu 7/26/12 Thu 8/23/1254 Consider cross-sector opportunities 0% 10 days Thu 8/2/12 Thu 8/16/1255 Identify Potential Services 0% 15 days Thu 8/16/12 Thu 9/6/1256 Step 4 - Identify Potential Services for the BICs 0% 24 days Thu 9/6/12 Wed 10/10/1257 Meetings with Relevant Faculties and Government Insititutions 0% 5 days Thu 9/6/12 Thu 9/13/1258 Meetings with Private Local Companies (Telekom, IT Companies) 0% 5 days Thu 9/6/12 Thu 9/13/1259 Meetings with other Organizations (secondary schools, associations, etc) 0% 10 days Thu 9/6/12 Thu 9/20/12

60 Identify SME BIC Partners 0% 14 days Thu 9/20/12 Wed 10/10/1261 Identify SME YME Partners 0% 14 days Thu 9/20/12 Wed 10/10/1262 Phase 2 - Establish and Develop the Business Innovation Centers 0% 1036.25 days Thu 9/6/12 Fri 8/26/1663 Activity 4 - Develop Strong, Detailed Business Plans for the BICs 0% 25 days Thu 9/6/12 Thu 10/11/1264 Activity 5 - Formalize Partnering Agreements 0% 10 days Thu 10/11/12 Thu 10/25/1265 Activity 6 - Reconstruction/Construction of BIC Facilities and hire staff 0% 20 days Thu 10/25/12 Thu 11/22/1266 Activity 7 - Capacity Building 0% 930 days Thu 11/22/12 Thu 6/16/1667 Technology Skills 0% 930 days Thu 11/22/12 Thu 6/16/1668 Sales and Marketing Skills 0% 930 days Thu 11/22/12 Thu 6/16/1669 Financial Management Skills 0% 930 days Thu 11/22/12 Thu 6/16/1670 Activity 8 - Project Monitoring and Evaluation and Exit from BICs 0% 90 days Mon 4/25/16 Fri 8/26/167172 Phase 1 - Identify the Opportunities, Potential Partners and Available Resources for

Business Angels Network57% 130 days Thu 3/1/12 Wed 8/29/12

73 Step 1 - Identify Potential Market Opportunities and Related Constraints 100% 87 days Thu 3/1/12 Sat 6/30/12

74 Meetings with Private International Companies (Microsoft, Oracle, etc) 100% 87 days Thu 3/1/12 Sat 6/30/1275 Step 2 - RFA for Business Angels Network 37% 71 days Mon 7/2/12 Mon 10/8/1276 Launch RFA 100% 26 days Mon 7/2/12 Mon 8/6/1277 Interviews and selection of partner 0% 20 days Tue 8/7/12 Mon 9/3/1278 Sign FOGs for Development of Business Plans 0% 25 days Tue 9/4/12 Mon 10/8/1279 Step 3 - Identify Potential Services for the BAN 0% 20 days Tue 10/9/12 Mon 11/5/1280 Identify Potential Services 0% 20 days Tue 10/9/12 Mon 11/5/1281 Step 3 - Development of Business Plans 0% 20 days Tue 11/6/12 Mon 12/3/1282 Develop Strong, Detailed Business Plans for the BICs 0% 20 days Tue 11/6/12 Mon 12/3/12

Qtr 3 Qtr 4 Qtr 1 Qtr 2 Qtr 3 Qtr 4 Qtr 1 Qtr 2 Qtr 3 Qtr 4 Qtr 1 Qtr 2 Qtr 3 Qtr 4 Qtr 1 Qtr 2 Qtr 3 Qtr 4 Qtr 1 Qtr 2 Qtr 32012 2013 2014 2015 2016

Task

Split

Milestone

Summary

Project Summary

External Tasks

External Milestone

Inactive Task

Inactive Milestone

Inactive Summary

Manual Task

Duration-only

Manual Summary Rollup

Manual Summary

Start-only

Finish-only

Progress

Deadline

Annex 2 - Project Schedule for Proposed Activities USAID BiH PI Progress Report Q2 2012

Page 1

Project: Project Reporting ScheduleDate: Mon 7/9/12

US

AID

/BIH

PA

RT

NE

RS

HIP

FO

R I

NN

OV

AT

ION

AC

TIV

ITY

ANNEX3:SummaryPerformanceIndicatorTable

Target

Actuals,Current,Qrt Target




Actuals,Current,Qrt

Targets Actuals,to,Date

Sub$IR$1.1:$SMEs$use$BIC$servicesType:$Custom,$Outcome

Number$of$SMEs$that$use$BIC$services

NA 200;$25%$woman$owned

Sub$IR$1.2:$SMEs$are$morecompetitiveType:$custom,$outcome

%$of$BICs$SME$customers$thatstrengthened$their$competitiveness 50%

Sub$IR$1.3:$SME$target$firms$invest$in$new$technologiesType:$FAFI:$EG$(6.2),$outcome:The$number$of$firms$that$receive$USG$assistance$to$invest$in$improved$technologies

Number$of$BIC$SME$customers$that$adopt$new$technologies

50

Sub$IR$2.1:$YMEs$use$BIC$servicesType:$Custom,$Outcome

#$of$YMEs$that$use$BIC$services

NA 800

Sub$IR$2.2$YMEs$are$morecompetitiveType:$Custom,$Outcome

#$of$YME$BIC$clients$who$obtain$employment$or$improved$employment$within$one$year$of$participating$in$BIC$services

NA 100

Sub$IR$2.3:$BICs$provide$valueVadded$services$to$YMEsType:$custom,$outcome

%$of$YME$customers$that$report$that$BIC$services$were$helpful$to$their$employability 75%

Strategic,Objective:,To,use,ICTs,to,strengthen,the,competitiveness,of,small,and,medium,enterprises,(SMEs)Intermediate,Result,1:,SMEs,use,BIC,services,to,become,more,competitive

Intermediate,Result,2:,Young,Market,Entrants,use,BIC,services,to,become,more,competitive

FY4 FY5 Life,of,Project

Indicator,type Indicator,description Baseline

FY1 FY2 FY3

Sub$IR$3.1:$BIC$Operations$Plansdemonstrate$future$BICsustainabilityType:$custom,$outcome

BICs$Operations$Plansdemonstrate$the$BICs$progress$toward$and$attainment$of$sustainability.$Each$Operations$Plan$compares$actual$againsttargets.$Targets$measure$BICs$ability$to$fulfill$major$business$activities.$Progress$toward$sustainability$is$measured$by$improvements$in$the$achievement$of$each$years$actual$against$targets.$Attainment$ofsustainability$is$measured$by$the$BIC$Year$4$Operations$Plandemonstration$that$the$BIC$has$the$capacity/resources$to$continue$providing$core$services

Intermediate,Result,3:,BICs,are,Sustainable

USA

ID/BIHPART

NER


IVITY

ANNEX4:IllustrativeListofTrainingsandWorkshops

US

AID

/BIH

PA

RT

NE

RS

HIP

FO

R I

NN

OV

AT

ION

AC

TIV

ITY

Illustrative List of Trainings and Workshops Below is a list of possible trainings and workshops that will be periodically repeated by the ICT- TRC during its first three years. As technology or business environment changes, and depending on the maturity of the Albanian companies, this list will be updated by the ICT-TRC Management Team.

I. Technical Trainings and Workshops

Developers Boot Camp Mobility Boot Camp BizTalk Boot Camp Data Security Boot Camp SQL Server Boot Camp Service Oriented Architecture - Web Services Windows SharePoint Services Microsoft Silverlight and Expression Tools Advanced Transact-SQL Querying, Programming and Tuning for SQL

Server SQL Server Analysis Services SQL Server High Availability Systems Exchange Server High Availability Systems Development of Unified Communications Applications Microsoft Unified Communications Product and infrastructure Microsoft Application Lifecycle Management 101 Visual Studio Team System Workshop Visual Studio and NET Framework Enhancements Workshop Visual Studio Tools for Office Smart Card Using smart cards in ,NET applications Smart Client Applications Development Rights Management Server Integration of Business Applications with BizTalk Server Exchange Server Disaster Recovery Procedure Microsoft Exchange Server Microsoft ISA Server System Center Essentials Windows Server: What's new for administrators and engineers? Windows Server: Network Access Protection Windows Server: Security Windows Server: Terminal Services & Virtualization Windows Server Active Directory Certificate Services (PKI) Windows Server Active Directory Rights Management Services (RMS) Microsoft Performance Point Server Identity Lifecycle Manager Technical Training Microsoft Desktop Optimization Pack - Train the Trainer Integrated Systems in Call Centers Microsoft CRM &Cisco Call Manager Microsoft Software + Services Workshop for ISV

USA

ID/BIHPART

NER


IVITY

II. Business Trainings and Workshops

Junior Business Analyst Academy Introduction to Software Business Management Course Introduction to modern HR Management in ICT Human Resources for Managers Business Value of CRM in ICT Business How to finance your company? What are Venture Capital Funds? Venture Capital financing the

development of SMEs Training for EU Funds FP7 - Introduction to FP7 EU program for

development and research Training for EU Funds FP7 - Info Day FP7 Calls for projects in ICT sector Training for EU IPA Funds World Bank & Europe Aid Business Opportunity Workshop

III. Methodology and Quality Assurance

Introduction to the Project Management - PMI Advanced workshop on the Project Management - PMI Introduction to the Risk Management - RMI Advanced workshop on the Risk Management - RMI Operations Risk Management Enterprise Project Management Academy Functional Requirement Management Optimized Quality Management Application Certification for getting the ISV Microsoft Partner Competence

IV. Soft Skills

Advanced Sales Skills in Personal/Direct Sales Practical Leadership Skills Innovation Accelerator Business Negotiation Skills and Methods Sales Communication Foundations for Salesmen Sales Communication Foundations in Direct Sales Advanced sales skills in Personal/Direct Sales Efficient time management Trainers Communication Skills Training Rhetorical and presentational skills

V. Academic/Education topics

Learning Gateway Innovative Teachers Forum Children with Special Needs Education

Documents

Partnership for Innovation Activitypdf.usaid.gov/pdf_docs/PA00MHWT.pdfPartnership for Innovation Activity Quarterly Progress Report for the Period April – June 2012 USAID/BiH Cooperative