Passionate.Inspired.Incorporating the Vision, Mission and Values of your Organisation is the basis of all our customised solutions; across borders, cultures and languages.

About Us

ProfileTDLabs &EM Solutions specialises in the area of Training, Learning and Development with vast experience in this industry. We also have expertise in Human Capital Development, Talent Management and Customised Recruitment for both executive and non-executive skilled employees in various industries.

We comprise of a dynamic group of professionals who are experts in management skills and people development. Our willingness to internalise your business needs and our ability to embody the vision, mission and values of your organisation is the basis of all our customised solutions.

Our passion to make a difference is the very essence of our business values.

Vision, Mission & PhilosophyVISIONTo be the preferred training provider in providing innovative business solutions and developing performance excellence.

MISSIONTo increase business performance by creatively improving our clients’ human capital through innovative learning.

OUR PHILOSOPHY“Our Passion, Your Inspiration.”

Solutions that are tailor made for you.Your organisation is one of a kind, and we understand that.

Our ExpertiseWe believe in customising to your business needs through a collaborative process that involves communicating with you.

We ensure your requirements are met by offering sustainable solutions with a return on people investment in mind.

We do this by focusing on:Customized SolutionsTraining & DevelopmentCoaching & MentoringTalent Management & Recruitment

Our Approach to Customisation

Invest in the training that you really need.We only propose the training that you really need to make that difference in your organization.

Our Training Programs

Our Programs

CUSTOMER CONTACT ESSENTIALSCore Tele Skills

Managing Difficult CustomersTransforming Service Quality

Creating a Customer Service Mindset

Customer Complaint Management

Our Programs

LEADERSHIP & MANAGEMENTLeading with Power

Motivating for Performance

Performance Management

Managing ChangeCoaching for Results

Our Programs

SALES & MARKETINGSales Negotiation

Telemarketing SkillsConsultative Selling

Effective Account ManagementAdvanced Selling Skills

Our Programs

PROFESSIONAL DEVELOPMENTManaging Time

Stress ManagementConflict Resolution in Professional Relationship

Passion to SucceedBuild an Effective Work Team

Different Perspectives for Effective SolutionsCorporate Grooming

Presentation SkillsFacilitation Skills

Our Programs

LANGUAGE ESSENTIALSBasic, Intermediate, Advanced English

CommunicationBusiness Writing Skills

Business Communication

Our Programs

INDUCTIONCustomized Induction

Contact Centre InductionContact Centre Awareness

Cultural Orientation

Our Programs

MOTIVATION & TEAM BUILDINGKeeping Your Team Motivated

Effective Team Synergy 1 - Outdoor Team BuildingEffective Team Synergy 2 - New Graduates

Trusted.We are trusted by Indonesia & Malaysia’s large corporations to handle their training needs. We are constantly in pursuit of the perfect solution and passionate for continuous improvement.

Our Recent Programs

Our Recent ProgramsWe have been involved and trusted by many of Malaysia’s large corporations to fulfill their training requirements.

Our recent clients include:Bank Simpanan NasionalTenaga Nasional BerhadiCIMBChartisand many more

Our Recent Programs BANK SIMPANAN NASIONALService Excellence & Upselling (Currently Ongoing – Nationwide)

TENAGA NASIONAL BERHADCustomer Service Officers (CSO) Service Excellence

iCIMBCustomer Information CapturingCustomer Service

Our Recent Programs CHARTIS

English Communication

DIGIThe Art of NegotiationNegotiation using NLP

Sales using NLPEnglish at the Work Place

MASTERSKILLSThe Making of a Sales Champion

Our Recent Programs

SECURITIES COMMISSIONPublic Speaking

Conflict ManagementTime ManagementProblem Solving

Stress Management

Our Recent Programs

NEWS STRAITS TIME (NST)Communication Fundamentals

(English Communication)

WESTPORTPublic Speaking

Recruitment ServicesINTEGRATED RECRUITMENT / EMPLOYMENT LEASINGAssessment of skills and competencies required coupled with support and training, to provide a complete solutionAllows clients to focus on what they do bestRemuneration and performance bonuses and complete employee administrationThe perfect solution for contact centre, administrative, customer service promotion and sales appointments with a project based or temporary nature

We are with you every step of the way.Besides providing the delivery of training programs, we also provide post training evaluation and close follow up.

You’re in good company.We have delivered customised solutions for various sectors.

Our Clientele

TDLabs GALLERYTDLabs GALLERY

E & M Solutions Sdn BhdBlock E-06-15, Plaza Mont’ KiaraNo. 2, Jalan Kiara, Mont’ Kiara50480 Kuala Lumpur.www.emsolutions.com.myTel: +603 6411 0265Fax: +603 6411 0266

TDLabs Building Jl. Kalimalang No. 7C Kayuringin Bekasi Barat Client care hotline : 021-8885 3733E-mail : tdlabscoltd@gmail.com

THANK YOU &

LOOKING FORWARD TO WORK TOGETHER TO DEVELOPE

YOUR COMPANY MANAGEMENT FUNCTIONSFROM GOOD BECOME GREAT