PATRICIA GRAHAM 5874 Simone Drive, Stone Mountain, Georgia 30087 C: 6787545231 [email protected] PROFESSIONAL SUMMARY I am seeking employment with a company where I can grow professionally and personally also use my current knowledge and experience as well as learn new skills. I also have 12 years of experience in the medical industry. Highly motivated and well organized in a corporate office setting, detailed oriented in problem solving and assisting manager with daily office functions. SKILLS Exceptional Communication skills Team oriented Ability to edit, write and gather research material. Train new and current employees on new processes. Write standard of operations processes. Analytical. Team leader. Leadership skills. Knowledge of Diagnostic and Statistical Manual of Microsoft office. Mental Disorders. Utilization of office equipment. BFrame & Titanium systems Assistant to manager. Created departments first manual for rehabilitation process including training and development. WORK HISTORY Correspondence Specialist, 07/2009 to Current Financial Asset management Systems – Tucker, GA Process clients documents for the US Department of Education. Receive calls as Special Assistance unit for escalated calls from clients. Process incarcerations by verifying the client is incarcerated by accessing official websites. Receive and process disputes sent by clients by obtaining promissory notes from US Department of Education. Post misdirected payments and post dated checks to clients accounts for processing. Assist upper management with writing standard operations processes for department. Process administrative wage garnishment documents for client hearings. Receive and process original death certifications of deceased clients by accessing credible vital records site. Process clients employment verification by confirming the client is and currently employed with company information provided. Train new employees on multiple recovery systems. Rehabilitation Specialist, 07/2014 to Current Financial Asset management Systems – Tucker, GA 30084

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PATRICIA GRAHAM

5874 Simone Drive, Stone Mountain, Georgia 30087 C: 6787545231 [email protected]

PROFESSIONAL SUMMARYI am seeking employment with a company where I can grow professionally and personally also use my currentknowledge and experience as well as learn new skills. I also have 12 years of experience in the medicalindustry. Highly motivated and well organized in a corporate office setting, detailed oriented in problemsolving and assisting manager with daily office functions.

SKILLSExceptional Communication skills Team orientedAbility to edit, write and gather research material. Train new and current employees on new processes.Write standard of operations processes. Analytical.Team leader. Leadership skills.Knowledge of Diagnostic and Statistical Manual of Microsoft office.Mental Disorders. Utilization of office equipment.BFrame & Titanium systems Assistant to manager.

Created departments first manual for rehabilitationprocess including training and development.

WORK HISTORYCorrespondence Specialist, 07/2009 to CurrentFinancial Asset management Systems – Tucker, GA

Process clients documents for the US Department of Education.Receive calls as Special Assistance unit for escalated calls from clients.Process incarcerations by verifying the client is incarcerated by accessing official websites.Receive and process disputes sent by clients by obtaining promissory notes from US Department ofEducation.Post misdirected payments and post dated checks to clients accounts for processing.Assist upper management with writing standard operations processes for department.Process administrative wage garnishment documents for client hearings.Receive and process original death certifications of deceased clients by accessing credible vital records site.Process clients employment verification by confirming the client is and currently employed with companyinformation provided.Train new employees on multiple recovery systems.

Rehabilitation Specialist, 07/2014 to CurrentFinancial Asset management Systems – Tucker, GA 30084

Process inbound electronic documents submitted by clients via email, fax or online defaulted recoveryassistance website.Process documents pertaining to complaints or general inquiry by clients rehabbing accounts and provide aresponse to the clients by chosen method of communications.Annotate clients information account in company recovery system and a confirmation letter is sent.Act as a liaison between management and staff regarding issues with the clients rehabilitation documents.Monitor and respond to issue reports regarding clients rehabilitation account.Submit all clients information electronically and forward hard copy documents to US Department ofEducation for further processing.

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EDUCATIONBachelor of Arts: Industrial Organizational Psychology, CurrentArgosy University - Atlanta, GADiploma: Cosmetology, 2008Dekalb Technical College - Clarkston, GADiploma: Medical Assisting, 1991National Education Center - Atlanta, GADiploma: Marketing Specialist, 1989Atlanta Area Technical College - Atlanta, GA