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Creating SharePoint Value…and Getting Your Company to Love You
Patrick O’TooleSharePoint Consultant
Patrick O’Toole
Slalom Consulting
2
University of IllinoisCapricorn
@OToolePatrick
Your company has SharePoint but your team, your department or your entire company do not seem to get much value out of it
The Problem
How can I make a
difference in such a BIG
problem?
But What Can I Do?
The Solution
2. Identify Problems
3.Solution & Build
4. Wrap Up 5. Bonus Step?
1. Be the Role Model
The Solution
2. Identify Problems
3.Solution & Build
4. Wrap Up 5. Bonus Step?
1. Be the Role Model
1. Be the Role Model
- Mahatma Gandhi- Patrick O’Toole
“Be the change you wish to see in the world”
SharePoint ^
How can I be a Role Model?
1. Learn
2. Test functionality
3. Evangelize
4. Do the right things
Upload Documents and Send Links
Use Categories
Update Your Team Site
Use a Task List
The Solution
2. Identify Problems
3.Solution & Build
4. Wrap Up 5. Bonus Step?
1. Be the Role Model
2. Identify
Listen to your coworkers, Identify pain
points, Document and Prioritize your
conversations
Identify
Do not create something and assume
that it will provide value
Listen and Identify
1. Ask the right questions
2. Listen for problems and delve in
deeper
3. DO NOT think about a solution
Listen and Identify: Bad Questions
1. “What can SharePoint do for you?”
2. “How can we make your job easier?”
3. “Would an approval workflow help
you?”
Listen and Identify: Good Questions
1. “Tell me about a typical day.”
2. “What tasks take you the longest?”
3. “What tasks are most frustrating to
you?”
4. “Tell me about the last significant
issue you faced.”
Document and Prioritize
1. Document the problems you
discovered
2. Take a guess at impact
3. Once again – DO NOT SOLUTION
Who Problem Details
Impact
(1-5)
Sally (HR)
Training approval takes too long (2+ weeks)
Lorem ipsum dolor sit amet, con sectetuer adipiscing elit. Mae cenas porttitor congue massa.
5
Tim (Legal)
It is difficult to find contact information for co-workers
Lorem ipsum dolor sit amet, con sectetuer adipiscing elit. Mae cenas porttitor congue massa.
2
Document and Prioritize
The Solution
2. Identify Problems
3.Solution & Build
4. Wrap Up 5. Bonus Step?
1. Be the Role Model
3. Solution & Build
Spend time Solutioning the problems
your heard, Choose a single solution and
Build
Solutioning
Simple
Low SupportExtensible
Simple
1. Use out of the box features
2. Limit the amount of collateral
3. Limit the changes to the existing
environment (permissions,
features, etc.)
Simple
Extensible
1. Think about how business
problem might evolve
2. Provide users with ability to
extend
3. Anticipate additional
requirements
Extensible
Low Support
1. Create an application that
requires little support from you
2. Do not change behavior
3. Provide documentation as
needed
Low Support
Choose and Build
1. Choose easiest solution
2. In case of ties – select higher
impact
3. Build, test and demo
The Solution
2. Identify Problems
3.Solution & Build
4. Wrap Up 5. Bonus Step?
1. Be the Role Model
4. Wrap Up
Create one-pager, elevator pitch and
communicate value
One Pager
1. Business
Problem
2. Solution
3. Value
Elevator Pitch
Be prepared to tell a 2-
3 minute story about
your solution
...and USE IT
Setting
Characters
Conflict
Resolution
Results
Communicate Value
1. Send out summary to people involved
(…and their managers)
2. Store one-pagers on team site
3. Use elevator pitch on doubtful
employees
Other Wrap Up Steps
1. Document technical solution
2. Present solution details to a team
member
3. Note any lessons learned
The Solution
2. Identify Problems
3.Solution & Build
4. Wrap Up 5. Bonus Step?
1. Be the Role Model
5. Bonus Step
Your work is just beginning!
5. Create a Strategy Request Management
Governance
Adoption
Support
Social
Change Management
Development
PatrickO’TOOLE
[email protected]@OToolePatrick
© 2014 Slalom Corporation. All rights reserved. The information herein is for informational purposes only and represents the current view of Slalom Corporation as of the date of this presentation.
SLALOM MAKES NO WARRANTIES, EXPRESS, IMPLIED, OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.
The Problem: “Frustration” – Reuben Stanton
What Can I Do?: “Lazy dog” – Héctor García
Be the Role Model: “Leadership” – Pedro Ribeiro Simões
Identify: “Ehtsham & Alexander in Conversation” – Erik Ogan
Wrap Up: “2010 Stanley Cup Champions Chicago Blackhawks Parade” – critiqual
Mystery Step: “DSC_2680 copy” – Philip Watts
Image References
NOTE:All images are from Flickr. The titles and artists names are listed on this slide