PBX Admin Training 2

TRAINING MANUAL

FOR

NORTEL MERIDIAN PBX

TABLE OF CONTENTS

REFERENCE GUIDES

TERMINOLOGY

PROGRAMMING THE PBX

LOGGING IN AND OUT OF THE PBX

SYSTEM ERROR MESSAGES

LD 20 PRINTING INFORMATION

LD 2 SETTING THE TIME AND DATE

LD 95 CHANGING NAMES

LD 10 ANALOG SET ADMINISTRATION

LD 11 DIGITAL SET ADMINISTRATION

LD 18 SPEED CALL LISTS

LD 43 SAVING PROGRAMMING TO THE HARD DRIVE

TROUBLE SHOOTING

ENABLING PHONES

TO LOG IN/LOG OUT OF THE PBX:

It is very important you have the log on procedure correct. If you log in incorrectly three times, the switch may not let you in for a predetermined time.

OVL111 000 IDLE

TTY 04 SCH MTC TRF 9:18

Type in the bold face prompts:COMMENTS WILL BE IN ITALIC CAPITAL LETTERS.

LOGI TYPE THE WORD LOGIPASS? TYPE IN THE PASSWORD.TTY #04 LOGGED IN 09:19 2/9/1999 -CONFIRMATION-

>LD XX TYPE IN THE LOAD YOU WISH TO ENTER

PERFORM TASKS

END THE PROGRAM BY TYPING “END” OR “****”.

TO LOG OUT OF THE PBX:

NOTE: BE SURE TO BACKUP BEFORE LOGGIN OUT (LOAD 43)

>

>LOGO TYPE “LOGO” TO LOG OUT OF THE PBX

SHORTCUTS TO HELP YOU AFTER LOGGIN IN

ENTER * ONE STAR TO RE-ENTER SAME PROMPTENTER * * TWO STARS TO RETURN TO > REQ PROMPTENTER **** FOUR STARS TO RETURN TO >

PROGRAMMING THE PBX

We will be using the following loads to perform routine changes to your PBX system:

LOGGING IN AND OUT OF THE PBX


LD 20 PRINTING INFORMATION

LD 2 SETTING THE TIME AND DATE

LD 95 CHANGING NAMES

LD 10 ANALOG SET ADMINISTRATION


LD 18 SPEED CALL LISTS


TERMINOLOGY

SWITCH/PBX: The telephone system as a whole is called a switch or PBX. Your switch is a Nortel Meridian Option _____. Nortel is the manufacturer, meridian is the brand name and Option ____ is the size of the switch

PORT: A port is an address in the switch where a phone is located. A port is also called a terminal number.

CARD: Each card in the switch has a card in it. Analog and digital cards have 16 ports or addresses on them. That means you can have 16 phones programmed on each analog or digital card.

ANALOG: All fax machines and modems are analog devices. Single line telephones are also analog. Analog phones and devices are programmed on a different card than digital phones.

DIGITAL: all multi-line phones or phones with features are considered digital phones. Digital phones use different cards than analog phones.

TN: Terminal Number. A terminal number is the position or address on a card. For example, if a phone’s TN is 7 6, this means the phone is on card 7, position or port 6.

DN: Directory Number. This is the extension number of a phone.

CONSOLE: The console is the main answering position for your company.

TRUNK: A trunk is a line that comes from the telephone company that allows you to make calls.

LOAD OR OVERLAY: A “Load” is a program you go into to access different

information. The Option 11 has over 100 loads. A load is also called an overlay.

REFERENCE GUIDES

The Nortel manuals are commonly known as NTP’s or Northern Telecom Publications. The most frequently used manuals are:

1) Feature documentation

Explains feature interaction, packaging and operation. This manual will give a very detailed explanation of each and how it works.

2) Administration programs

This manual will explain how to program the loads.

3) System Messages

This manual explains all error codes.


System error messages are sent when invalid information is sent to the PBX. Use the “System Message” manual for a description of the error code.

The first three letters separate error codes.

SCHXXXX Service Change ErrorMost common error messages received during functional programming.

ERRXXXX Error Monitor (Hardware)When the call processing software detects information which is not in the correct format or when invalid information is detected, and ERR message is printed.

BUGXXXX Software Error MonitorWhen the call processing software detects information detects information, which is not in the correct format, or when invalid information is detected a BUG message is output.

SYSXXXX System Loader messageThis program is loaded into memory whenever a complete program and data load is required.

SYSLOAD occurs when:

1) The system is powered-on2) The system RESET button is pressed3) A power failure has caused some of the memory contents

to be destroyed.

A SYSXXXX FATAL message indicates a fatal error requiring hardware to be replaced.

How to look up error codes using the ERR prompt in the switch.

REQ: CHGTYPE: 2008TN 6 1SCH3928 -TN **** WHEN YOU RECEIVE AN ERROR CODE, TYPE IN 4 STARS (****) TO GET

OUT OF THE CURRENT LOAD AND BACK TO THE > PROMPT

>ERR SCH3928 AT THE > PROMPT, TYPE IN ERR AND THE CODEEXAMPLE: ERR SCH3928THE SYSTEM WILL OUTPUT THE DESCRIPTION OF THE ERROR CODE

SCH3928TN type does not match with the corresponding voice or data TN.

Severity: Info

LOAD 20 PRINTING INFORMATION

ENTER THE LOAD:

OVL000> AT THE > PROMPT TYPE IN LD 20 > LD 20

DNB:TO PRINT THE TERMINAL NUMBER OR TN OF A DIRECTORY NUMBER OR DN

REQ: PRT TYPE IN PRT FOR PRINTTYPE: DNB TYPE IN DNBCUST 0 CUSTOMER IS ALWAYS “0”DN 2002 TYPE IN THE DESIRED DIRECTORY NUMBER OR ENTER FOR ALL

DIRECTORY NUMBERSDATE PRESS ENTER UNTIL THE SYSTEM OUTPUTS THE INFORMATIONPAGEDES

DN 2002 CPND NAME MELISSA IRWIN XPLN 13 DISPLAY_FMT FIRST,LASTTYPE MIXTN 024 0 01 02 MARP DES 1029 19 NOV 1998TN 024 0 00 00 KEY 24 DES SSMAIN 12 JAN 1999 (2616)TN 024 0 00 01 KEY 24 DES SSMAIN 12 JAN 1999 (2616)

TNB:TO PRINT OUT A PROGRAMMED COPY OF A PHONE

REQ: PRT TYPE IN PRT FOR PRINTTYPE: TNB TYPE IN TNBCUST 0 CUSTOMER IS ALWAYS “0”DN 2002 TYPE IN THE DESIRED TERMINAL NUMBER OR ENTER FOR ALL

TN’SDATE PRESS ENTER UNTIL THE SYSTEM OUTPUTS THE INFORMATIONPAGEDES

TN 24 0 1 2DATEPAGEDESDES 1029TN 024 0 01 02TYPE 500CDEN 4DCUST 0DN 2002 0 MARP

CPND NAME MELISSA IRWIN XPLN 13 DISPLAY_FMT FIRST,LASTAST NOIAPG 0HUNT 4500TGAR 0LDN NONCOS 5SGRP 0RNPG 19LNRS 16XLSTSCI 0CLS UNR DTN FBD XFA WTA THFA FNA HTA ONS LPR XRA CWD SWD PUA MWA LPA XHA CCSD LNA TVD CFTA SFA MRD C6A CNID CLBD AUTU ICDD CDMD EHTD MCTD GPUA DPUA CFXA ARHA OVDD AGTD CLTD LDTD ASCD MBXD CPFA CPTA DDGA NAMA SHL ABDD CFHD USRD BNRD RTDD FAXD PGND FTTURCO 0PLEV 02AACS NOMLWU_LANG 0FTR CFW 4FTR SSU 0000FTR PHDFTR FDN 4500FTR EFD 4500FTR EHT 4500DATE 19 NOV 1998

LUDN:TO PRINT OUT A LIST OF ALL UNUSED DIRECTORY NUMBERS

REQ: PRT TYPE IN PRT FOR PRINTTYPE: LUDN TYPE IN LUDNCUST 0 CUSTOMER IS ALWAYS “0”DN PRESS ENTER TO PRINT ALL AVAILABLE DN’S

THE SYSTEM WILL PRODUCE A PRINTOUT

LUU:TO PRINT OUT A LIST OF ALL UNUSED VOICE PORTS AVAILABLE

REQ: PRT TYPE IN PRT FOR PRINTTYPE: LUU TYPE IN LUUCUST 0 CUSTOMER IS ALWAYS “0”TYPE: XXXX FOR ANALOG PORTS TYPE 500

FOR DIGITAL PORTS TYPE 2000TN PRESS ENTER TO PRINT ALL UNUSED UNITS

THE SYSTEM WILL PRODUCE A PRINTOUT

THIS WILL BE HELPFUL WHEN ADDING NEW PHONES

LOAD 2 SET TIME AND DATE

ENTER THE LOAD:

OVL000> AT THE > PROMPT TYPE IN LD 2 >LD 2

TFC000

DISPLAY CURRENT TIME AND DATE:

. TYPE IN TTAD TO DIPLAY THE CURRENT TIME AND DATE

.TTAD SAT 23 10 1999 14 13 28

SET THE NEW TIME AND DATE:

. TPYE IN STAD AND ENTER THE NEW TIME AND DATE IN THE FOLLOWING FORMATDD MM YYYY HH MM SS (USE MILITARY TIME)

.STAD 31 10 1999 10 00 00THE NEW DATE HAS BEEN SET TO SUN 31 10 1999 10 00 00

TO CHECK THE NEW TIME AND DATE ENTER TTAD

.TTAD SUN 31 10 1999 10 00 00

. TYPE IN 4 STARS (****) TO RETRUN TO > PROMPT

.****

LOAD 95 CHANGING NAMES

ENTER THE LOAD:

OVL000> AT THE > PROMPT TYPE IN LD 95 >LD 95

CND000MEM AVAIL: (U/P): 1241910 USED U P: 130722 85543 TOT: 1458175DISK RECS AVAIL: 364

THIS LOADS ALLOWS YOU TO ADD, REMOVE OR MODIFY NAMES AS THEY APPEAR ON THE TELEPHONE DISPLAY

REQ CHG PROMPTS CAN BE NEW, CHG, OR OUT

TYPE NAME THE TYPE IS NAME

CUST 0 THE CUSTOMER NUMBER IS ALWAYS “O”

DIG PRESS ENTER IF NO DIAL INTERCOM GROUP

DN 3110 TYPE IN THE DN OF THE PHONE YOU WISH TO CHANGE, ADD OROUT

DN 3110 NAME RODEN, KAREN TYPE IN THE PERSON’S FIRST AND LAST NAME SEPARATED WITH

A COMMA

DISPLAY_FMT PRESS ENTER

DN THE SYSTEM IS READY FOR THE NEXT DN. PRESS ENTER IF THERE ARE NO MORE DN’S.

MEM AVAIL: (U/P): 1241910 USED U P: 130722 85543 TOT: 1458175DISK RECS AVAIL: 364

REQ **** TYPE IN 4 STARS (****) TO RETURN TO THE > PROMPT

LOAD 10 ANALOG SET ADMINISTRATION

All fax machines and modems are analog devices. Single line telephones are also analog. Analog phones and devices are programmed on a different card than digital phones.

ENTER THE LOAD:


BUILD A NEW 500

PBX000MEM AVAIL: (U/P): 1241910 USED U P: 130722 85543 TOT: 1458175DISK RECS AVAIL: 364TNS AVAIL: 69 USED: 231 TOT: 300ACD AGENTS AVAIL: 300 USED: 0 TOT: 300ANALOGUE TELEPHONES AVAIL: 2380 USED: 120 TOT: 2500AST AVAIL: 100 USED: 0 TOT: 100WIRELESS TELEPHONES AVAIL: 2500 USED: 0 TOT: 2500

REQ: NEW AVAILABLE PROMPTS ARE NEW, CHG, OUT OR PRT

TYPE: 500 THE TYPE WILL ALWAYS BE 500

TN 9 0 TYPE IN THE TN FOR THE 500 SETCDEN PRESS ENTER

DES XXXX THIS IS FOR THE SYSTEM ADMINISTRATOR ONLY.IT IS USUALLY A JACK NUMBER

CUST 0 CUSTOMER NUMBER IS ALWAYS “0”

WRLS PRESS ENTERDIG PRESS ENTER IF NO DIAL INTERCOM

DN 3039 0 TYPE IN THE DIRECTORY NUMBER HEREMARP

CPND NEW TYPE IN NEW TO ENTER THE NEW NAME FOR PHONE NAME RODEN, KAREN TYPE IN LAST NAME, FIRST NAME XPLN PRESS ENTER DISPLAY_FMT PRESS ENTER VMB PRESS ENTERAST PRESS ENTERIAPG PRESS ENTER

HUNT XXXX ENTER EXTENSION WHERE PHONE WILL FORWARD ON BUSY.IF THERE IS NO EXTENSION, PRESS ENTER

TGAR X PREVENTS DIRECT ACCESS TO TRUNK ROUTES; ALL PHONES SHOULD BE ______

LDN PRESS ENTER

NCOS X ENTER THE NETWORK CLASS OF SERVICE: LOCAL AND LONG DISTANCE IS _______RESTRICTED IS____________

RNPG X ENTER CALL PICK UP NUMBER. IF NONE, THEN PRESS ENTER

SGRP PRESS ENTER

CLS CTD DTN CLASS OF SERVICE ALLOWS DIFFERENT FUNCTIONS FOR THE SET.DTN = DIGITONE (REQUIRED FOR ALL ANALOG INSTRUMENTS) CTD = CONDITIONALLY TOLL DENIEDUNR = UNRESTRICTEDOTHER FUNCTIONS ARE:FNA = FORWARD NO ANSWER ALLOWEDHTA = HUNTING ALLOWEDLNA = LAST NUMBER ALLOWEDMWA = MESSAGE WAITING ALLOWEDLPA = LAMPING ALLOWED (USED ONLY IF MESSAGE LIGHT)PUA = PICKUP ALLOWED (FOR CALL PICKUP)

CLASS OF SERVICES COMMONLY USED ON YOUR SYSTEM:________________________________

SCI PRESS ENTERMLWU_LANG PRESS ENTERPLEV PRESS ENTER

FTR CFW 4 FTR ALLOWS FOR DIFFERENT FEATURES ON THE SET.MOST COMMON ARE:XFA = TRANSFER ALLOWEDPHD = PERMANENT HOLDCFW 4 = CALL FORWARD TO A 4 DIGIT EXTENSION

PRESS ENTER IF THERE ARE NO FEATURES

MEM AVAIL: (U/P): 1241890 USED U P: 130722 85563 TOT: 1458175DISK RECS AVAIL: 364TNS AVAIL: 69 USED: 231 TOT: 300ACD AGENTS AVAIL: 300 USED: 0 TOT: 300ANALOGUE TELEPHONES AVAIL: 2380 USED: 120 TOT: 2500AST AVAIL: 100 USED: 0 TOT: 100WIRELESS TELEPHONES AVAIL: 2500 USED: 0 TOT: 2500

EASY CHANGES TO 500 SETS

EASY CHANGES CAN BE DONE IF ONLY ONE OR TWO ITEMS NEED TO BE CHANGED ON A SET.

REQ: CHG ENTER CHG

TYPE: 500 TYPE WILL BE 500

TN 9 0 ENTER THE TN OF THE PHONE TO BE CHANGED

ECHG YES TYPE IN “YES” AT THE ECHG (EASY CHANGE) PROMPT

ITEM CLS LNA AT ITEM, TYPE IN THE PROMPT AND THE CHANGE

ITEM IF THERE ARE NO MORE ITEMS, PRESS ENTER


OUT OR DELETE A 500

REQ: OUT TYPE IN OUT TO DELETE SET

TYPE: 500 SET TYPE WILL BE 500

TN 16 4 TYPE IN THE TN TO BE DELETEDPRESS ENTER




ALL MULTI-LINE PHONES OR PHONES WITH FEATURE BUTTONS ARE CONSIDERED DIGITAL PHONES. DIGITAL PHONES USE A DIFFERENT CARD THAN ANALOG PHONES.

ENTER THE LOAD:


BUILD A NEW DIGITAL PHONE

REQ: NEW AVAILABLE PROMPTS ARE NEW, CHG, OUT OR PRT

TYPE: 2616 THE TYPE WILL BE 2006, 2008, 2616

TN 8 7 TYPE IN THE TN FOR THE DIGITAL SET

DES XXXX THIS IS FOR THE SYSTEM ADMINISTRATOR ONLY.IT IS USUALLY A JACK NUMBER

CUST 0 CUSTOMER NUMBER IS ALWAYS “0”

AOM X ENTER THE NUMBER OF ADD ON MODULES (1-2), IF NONEPRESS ENTER

FDN XXXX ENTER THE EXTENSION WHERE THE PHONE WILL GO AFTER4 RINGS. VOICE MAIL’S EXTENSION IS _____________PRESS ENTER IF NONE

TGAR X PREVENTS DIRECT ACCESS TO TRUNK ROUTES; ALL PHONES SHOULD BE ______

LDN PRESS ENTER

NCOS X ENTER THE NETWORK CLASS OF SERVICE: LOCAL AND LONG DISTANCE IS _______RESTRICTED IS____________

RNPG X ENTER CALL PICK UP NUMBER. IF NONE, THEN PRESS ENTER

SSU XXXX ENTER THE SYSTEM SPEED CALL LIST (USUALLY 0000) IF NONE, PRESS ENTER

SGRP PRESS ENTER

CLS UNR PUA FNA HTA HFA MWA LNA CNDA (EXAMPLE)CLASS OF SERVICE ALLOWS DIFFERENT FUNCTIONS FOR THE SET.CTD = CONDITIONALLY TOLL DENIEDUNR = UNRESTRICTEDOTHER FUNCTIONS ARE:FNA = FORWARD NO ANSWER ALLOWEDHTA = HUNTING ALLOWEDLNA = LAST NUMBER ALLOWEDMWA = MESSAGE WAITING ALLOWEDPUA = PICKUP ALLOWED (FOR CALL PICKUP)HFA = HANDSFEE ALLOWED

CNDA = CALLING NAME DISPLAY ALLOWED (DISPLAY PHONES)

CLASS OF SERVICES COMMONLY USED ON YOUR SYSTEM:________________________________

RCO PRESS ENTEREFD PRESS ENTER

HUNT XXXX ENTER EXTENSION WHERE PHONE WILL FORWARD ON BUSY.IF THERE IS NO EXTENSION, PRESS ENTER

EHT 000 PRESS ENTER OR 000

LHK 2 LAST HUNT KEY (USUALLY 2)LNRS 16 LAST NUMBER REDIAL SIZE (USUALLY 16)SCI PRESS ENTERPLEV PRESS ENTERAST PRESS ENTERIAPG PRESS ENTERMLWU_LANG PRESS ENTERDNDR PRESS ENTER

KEY 00 SCR 4000 TYPE IN SCR (SINGLE CALL RING) AND THE DIRECTORY NUMBERMARP CPND NEW TYPE IN NEW OR CHG TO ENTER THE NAME ON THE PHONE NAME RODEN, KAREN TYPE IN THE LAST NAME, FIRST DISPLAY_FMT PRESS ENTER VMB PRESS ENTER

KEY 01 SCR 4210 0 MARP ROLLOVER NUMBER 02 SCR 4211 0 MARP ROLLOVER NUMBER 03 TRN TRANSFER 04 AO6 CONFERENCE 05 RNP CALL PICK UP 06 ADL 16 AUTO DIAL 16 (16-DIGITS) 07 ALWAYS PROGRAM 08 RGA RING AGAIN 09 PRK PARK 10 SSU 0000 SYSTEM SPEED DIAL 11 SCC XXXX PERSONAL SPEED DIAL 12 ADL 16 AUTO DIAL 16 (16-DIGITS) 13 MWK XXXX MESSAGE WAIT KEY (PILOT # _______) 14 CFW 4 CALL FORWARD 4 (4-DIGITS) 15 ALWAYS HANDSFREE (SPEAKERPHONE)KEY IF THERE ARE NO MORE FEATURES TO ASSIGN

PRESS ENTERHNT FNA

MEM AVAIL: (U/P): 1241606 USED U P: 130812 85757 TOT: 1458175DISK RECS AVAIL: 364TNS AVAIL: 67 USED: 233 TOT: 300ACD AGENTS AVAIL: 300 USED: 0 TOT: 300AST AVAIL: 100 USED: 0 TOT: 100DIGITAL TELEPHONES AVAIL: 2451 USED: 49 TOT: 2500

EASY CHANGES TO DIGITAL SETS

EASY CHANGES CAN BE DONE IF ONLY ONE OR TWO ITEMS NEED TO BE CHANGED ON A SET.

REQ: CHG ENTER CHG

TYPE: 2616 TYPE WILL BE 2006, 2008, OR 2616

TN 9 0 ENTER THE TN OF THE PHONE TO BE CHANGED

ECHG YES TYPE IN “YES” AT THE ECHG (EASY CHANGE) PROMPT

ITEM AT ITEM, TYPE IN THE PROMPT AND THE CHANGE

ITEM KEY 3 TRN EXAMPLE OF CHANGING KEY 3 TO A TRANSFER KEY KEY IF THERE ARE NO MORE KEY CHANGES, PRESS ENTER

ITEM IF THERE ARE NO MORE PROMPT CHANGES, PRESS ENTERHNT FNAMIX

MEM AVAIL: (U/P): 1241619 USED U P: 130812 85744 TOT: 1458175DISK RECS AVAIL: 364TNS AVAIL: 67 USED: 233 TOT: 300ACD AGENTS AVAIL: 300 USED: 0 TOT: 300AST AVAIL: 100 USED: 0 TOT: 100DIGITAL TELEPHONES AVAIL: 2451 USED: 49 TOT: 2500

OUT OR DELETE A DIGITAL SET

REQ: OUT TYPE IN OUT TO DELETE SET

TYPE: 2616 SET TYPE WILL BE 2006, 2008 OR 2616

TN 8 7 TYPE IN THE TN TO BE DELETEDPRESS ENTER



SET COPY

IT IS ALWAYS EASIER TO COPY AN EXISTING SET, THAN TO BUILD A NEW SET FROM SCRATCH

ENTER THE LOAD:


SET COPY

REQ: CPY XX TYPE IN CPY AND THE NUMBER OF PHONES YOU WISH TO COPYEXAMPLE: CPY 10

TPYE: XXXX FOR ANALOG SET TYPE 500FOR A DIGITAL ENTER ONE: 2006, 2008 OR 2616

CFTN: 8 0 ENTER THE TN OF THE SET TO BE COPIED FROM

SFMT: TNDN SELECT THE FORMAT. TNDN IS TN FIRST THEN DN SECOND.

TN: 9 0 ENTER THE NEW TN OF THE NEW PHONE

DN: XXXX ENTER THE NEW DN OF THE NEW PHONE

THE SYSTEM WILL CONFIRM THE NEW SET

LD 18 SPED CALL LISTS

TO ADD, CHANGE OR OUT SPEED CALL LISTS. ANYTIME NEW SPEED CALL LISTS ARE ADDED, MEMORY IS ABSORBED FROM THE SWITCH.

ENTER THE LOAD:


BUILDING A NEW SPEED CALL LIST

MEM AVAIL: (U/P): 1241890 USED U P: 130722 85563 TOT: 1458175DISK RECS AVAIL: 364REQ NEW TYPE IN NEW FOR NEW LIST (ALSO CHG AND OUT)TYPE SCL TYPE IN SCL FOR PERSONAL SPEED CALL LIST

TYPE IN SSC FOR SYSTEM SPEED CALL LISTLSNO XXXX TYPE IN THE NUMBER FOR THE NEW LIST

(THE EXTENSION IS MOST COMMONLY USED)DNSZ 16 TYPE IN THE MAXIMUM NUMBERS OF DN’S ALLOWED FOR THE LIST

(MOST COMMON IS 16)SIZE 10 TYPE IN THE MAXIMUM NUMBERS THE LIST WILL HOLDWRT (ADDS: MEM: 47 DISK: 0.1)STOR

MEM AVAIL: (U/P): 1241843 USED U P: 130722 85610 TOT: 1458175


ALLOWS YOU TO BACK UP THE CHANGES YOU HAVE PERFORMED. THIS SHOULD BE DONE WHENEVER YOU HAVE MADE CHANGES TO TELEPHONE USERS.

ENTER THE LOAD:

OVL000> AT THE > PROMPT TYPE IN LD 43 LD 43

SYSTEM BACK UP

.EDD TYPE IN EDD

SYSTEM WILL NOW BACK UP ALL YOUR DATA. WHEN IT IS COMPLETE THERE WILL BE A MESSAGE STATING “DATA DUMP COMPLETE”

DO NOT INTERRUPT THE PROCESS, WAIT FOR THE “COMPLETED” MESSAGE.

TROUBLE SHOOTING

ENABLING PHONES

IF A PHONE HAS NO DIAL TONE, OR IS “DEAD” CHECK TO SEE IF IT IS ENABLED.

ENTER THE LOAD:

OVL000> AT THE > PROMPT TYPE IN LD 32 LD 32

STAT THE PHONE:

.STAT 24 0 TYPE IN STAT AND THE TN NUMBEREXAMPLE: STAT 24 0

DISU THE SYSTEM WILL RETURN A PROMPT THAT WILL BE EITHER IDLE OR DISABLEIF THE PHONE IS IDLE THEN THERE IS ANOTHER PROBLEMIF THE PHONE IS DISABLED THEN TYPE IN THE WORD ENLU

.ENLU 24 0 AND THE TN NUMBEREXAMPLE: ENLU 24 0

PRESS RETURN AND STAT THE PHONE AGAINTHE PHONE SHOULD REPORT TO BE IDLE IF NOT, THEN THERE IS ANOTHER PROBLEM

Documents

PBX Admin Training 2