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PCM Corporate Overview
PCM, Inc. – SnapshotFounded/Headquarters 1987Headquarters El Segundo, CAEmployees Over 3,000 WorldwideSymbol-Exchange PCMI (NASDAQ)TTM Revenues* $1.5 BillionAnnual Services Revenue $125 MillionServices Employees Over 1,250
Shipping & Logistics ISO 9001:2008 Certified owned and operated facility
Datacenter SAS-70 Compliant
*Based on Thomson/1st Call estimates
*
PCM Annual Revenue
• 35 Locations worldwide• Over 700 sales account
executives• Over 1000 Services engineers• 3 Configuration Centers• 70 Parts & Inventory Locations
Nationwide• Customer Briefing (CBC)• 2 - SSAE 16 Data Centers
NATIONAL REACH – LOCAL PRESENCE
Continue to develop and align products, solutions & services portfolio within appropriate customer
segments & territories
Customer Focused and Database Driven
Current 2013+
PCM Rebranding LOGO Evolution
PCM Market Segmentation
Go-To-Market PCM - Enterprise PCM Corporate PCMG MacMall
OnSale
Customer Segment Focus
Mid-Market to Fortune 500
Up to 5,000 Employees
Federal, State and Local AgenciesEducation
Small Business, Consumer Creative Professionals, Retail Stores
Selling Motion
Field Sales Force, Sales Support TeamServices Organization
Inside Selling Org w/ Strategic Technology Resources
Regional Field Sales Org
Field Sales and Inside Selling Organization
Inside Selling Organization, Web Site, Catalog, Social Networking, Retail Stores
Overlay Organization Services, Marketing, IT, HR
PublicCorporate
MacMall Business and
ConsumerEnterprise
• $200 M wholly-owned subsidiary of PCM, Inc.• Headquartered in Virginia with additional sales offices in El Segundo, Montreal,
Connecticut , Ohio
• Dedicated exclusively to the Public Sector (Federal, State, Local & Education)
• 140 Headcount covers National territory with inside and outside sales resources– Sales Force of 91– Inside Representatives Nationwide assignments– Field Presence:
• Washington D.C./Virginia, California, Connecticut, Florida, Georgia, Washington, Texas, Pacific NW, Northeast
• Portfolio of Contract Vehicles to cover customer needs– GSA, SEWP, GWAC, SSA, LOC, IDIQ and BPA– State & Local vehicles– Education contracts– eCommerce catalogs
Delivering the best total customer experience through:
• Dedicated sales teams focused on transactions and contracts• Understanding of Public Sector infrastructure• Open market, Government, Education, and Contract pricing• Multiple purchasing options • Secure online purchasing and order tracking• Depth & Breadth of offering for one-stop procurement• A dedicated support organization- marketing, contract management, program management, business development, professional and managed services
Borderless Networks
Routers Switches
Information Security
Physical Security
Collab-oration
Unified Comm.
VideoConference
Digital Signage
Secure Mobility
Devices
Wireless
Applications
Datacenter
Systems
Storage
Environ-mental
Cloud
Virtual-ization
Connectivity
XaaS
Our mission is to provide the products, services and relationships to help our clients integrate, optimize and harmonize technology
Big Bets 2012 – Now Solution Focus 2013
PCM Services Overview
$125 Million in Annual Service Revenue
PCM Services
World class IT advisory and change management services. Corporate Learning for Enhanced Performance • People-centric approach • Communication programs • Customized education processes and assessments • Coaching, on-going follow-up, and
evaluations Change Solution Strategies • Technology adoption • Hosted learning management systems • Instructional design
Consulting Services
Professional Services
Assessment• Understand business requirements • Quantify current state • Provide GAP analysis Design • Infrastructure recommendations (BOM)• Service Statement of Work (SOW)• Project Plan Configure• Infrastructure programming• Performance optimization • Project Plan Install• Rack and Stack• Cutover • Project Management
Technology Solution Focus• Borderless Networks • Collaboration • Secure Mobility• Datacenter • Cloud
IMAC & Deployment Services
• ISO 9001-2008 compliant facility & operations• Image development & management• Asset tracking & asset tagging• Inventory reporting
US Service Desk
• Single-Point-of-Contact• 24x7x365 support• Software, OS, & e-mail support• Network & network administration• National dispatch services
Lifecycle Services
On-Site White Glove SupportStaff AugmentationAsset Recovery Managed Print
Co-Location Services
• Limited Availability
• Bundled with additional services
Managed Hosted
Services• Managed
rack space• Secure :
Limited access
Dedicated Racks
• Larger footprint
• Available when local access is needed
Custom Cage
Enclosures• Secure
with badge access & tracking
• Business compliance
Managed Support Services
• Essential • Advanced • Outsourced
Complete Backup Services
• Daily Incremental• Weekly Full• Offsite Storage Rotation• Encryption Services
Network Services
• Redundant Internet Bandwidth failover connection• Ability to burst during peak loads• Pt-Pt VPN Options
SAN Services
• Virtual SAN storage• Customized for application performance• Backup Services
Fully managed solutions with flexibility to meet individual customer’s business and technology requirements.
• SSAE 16 accredited facility
• 24 x 7 on-site monitoring of critical systems
• N+1 infrastructure
• High density
• Company owned & operated
Managed Services
Product Acquisition• 200,000 sq. ft. warehouse• 70 virtual warehouses nationwide• Drop shipping direct from our partners• Dedicated corporate websites
Deployment• Timeline based rollout options • Bill & Hold service• Multiple shipping methods• 95% of orders ship same day
Additional Capabilities
Customization • Configuration & Upgrades• Asset Tagging• Image Management• Manufacturer Certified Technicians
PCM Customer Briefing Center
PCM Customer Briefing Center
• Showcase the latest Technology and Solutions
• Located in our corporate headquarters in El Segundo
• Cutting-edge facilities featuring:• Cisco• Apple• HP• Symantec• Microsoft
• Demos led by Services engineersCustomer Briefing Center
Telepresence Digital Signage Large Classrooms Data Center
• Dell• Citrix• VMware• EMC
PCM, Inc. – Cisco Certifications
5
• Cisco National Gold Direct• Cisco Borderless Network Architecture Specialization
• Cisco Advanced Networking• Cisco Advanced Wireless • Cisco Advanced Security
• Cisco Collaboration Architecture Specialization• Cisco Datacenter Architecture Specialization
• Cisco Advanced Datacenter Networking Infrastructure• Cisco Advanced Datacenter Storage Network (DCUC, DCSN)• Cisco ATP Unified Computing System
• Cisco Managed Services Certified Partner• Cisco ATP Physical Security• Cisco ATP TelePresence Video Advanced• Cisco ATP Digital Media Suite• Cisco ATP Identity Services Engine
PCM Services Cisco Solutions Overview
Cisco Ecosystem Partners
PCM – Key Partner Authorizations
Apple • Corporate Reseller, • Authorized Service Provider, • Certified Product Professional• Certified Support Professional• Certified Specialist - Directory Services• Certified Specialist - Deployment• Certified Specialist - Security & Mobility• Certified System Administrator• Certified Xsan Administrator• Certified Trainer
MobileIron• MobileIron Silver Level Reseller • MobileIron Sentry Authentication & Security
Specialist Certified• MobileIron MDM Bootcamp Certified• MobileIron Mobility Sales Specialist Certified• MobileIron Administrator Certified
Cisco• National Gold Direct• Advanced Borderless Network Architecture Cisco • Advanced Collaboration Architecture Cisco • Advanced Datacenter Architecture• Managed Services Certified Partner• ATP Physical Security• ATP TelePresence Video Advanced• ATP Digital Media Suite• ATP Identity Services Engine\
Microsoft• Microsoft Gold Hosting• Microsoft Gold Software Asset Management• Microsoft Gold Virtualization• Microsoft Gold Volume Licensing• Microsoft Silver Midmarket Solution Provider• Microsoft Silver Server Platform• Microsoft Silver Messaging• Microsoft Silver Server Desktop• Microsoft Silver Server Data Platform• Microsoft DDPS• Microsoft EDPS• Microsoft PVDPS
VMWare• Premier Partner• VMWare 4 VSP Certified• VMWare 4 VTSP Certified• VMWare 4VCP Certified• vSphere 5 Design accredited• VMware Advanced Professional 4 - Datacenter
Design (VCAP-DCD) Certified• Academic Specialization• U.S. Federal Specialization
EMC• EMC Premier Partner• Consolidate Certified• Advanced Consolidate – in progress• Isilon Certification – in progress• VCE
Citrix • Silver Citrix Solution Provider• Citrix XenApp Fundamentals Authorized• Citrix Access Gateway Certified• Citrix Branch Repeater Authorized• Citrix Essentials for Microsoft Hyper-V
Citrix XenServer Certified• Citrix NetScaler Authorized• Citrix XenApp Certified• Citrix XenDesktop Certified
AirWatch• Elite Level Partner
Oracle• Gold Partner• Oracle DB (OCA/OCP) Certified• Oracle RAC Certified• Oracle Virtualization Certified• Oracle Enterprise Linux Certified• Solaris (SCSA) Certified• Sun Servers and Storage Certified
Meraki• #2 Reseller Corporate Reseller
• Sales Force Regionalization and Expansion • Services integration and realignment• Refined Customer Segmentation & Alignment• Growth of New Buying Accounts• Increased Share of Wallet within All Accounts• SMB / Mid-Market Attack• Public Sector : New Contracts- Dept. of Justice Contract / FBI and Social Security
Administration – Opportunity to Leverage• Healthcare Focused Growth Strategy• Double Down on Strategic Solutions & Services including Mobile Device Management• Enhanced Marketing Programs: Partners – Sales – ServicesTARGET: SIGNIFICANT ACCLERATED GROWTH IN 2013 & BEYOND
Growth Initiatives 2013
Strategic Solution Sales Overlays
Regional CTOTechnical Sales ConsultantsIn region technical expertise
150 Field Sales Professionals Regionally Based
DVP, Sales Director and Manager field direction
30 Field LocationsBusiness development for
demand generation
550 Inside Sales Professionals
Focused training on Strategic Technology
Full integration with field resources:
inside/outside Regional VP
management single sales organization
PCM is a Leading National Solutions ProviderFast Facts1. Ticker = PCMI2. 3,000 employees3. 2013 Rebranding and Consolidation to PCM4. CMP Tech Elite 250 Company5. 35 offices – brick & mortar (in each time zone)6. New datacenter in Ohio, existing DC’s in Atlanta and El Segundo 7. ONLY true lifecycle MDM/BYOD offer8. 60% Cisco growth projected for CY13/CY12
PCM is now a single consolidated integrated Brand With Sales, Marketing & Services for consistent GTM
Strategic Practices:1. Secure Mobility2. Borderless Networks3. Collaboration4. Datacenter5. Cloud/Virtualization
1250 Service Personnel
6. Consulting7. Config Centers8. Installation9. 7x24 Support10. Hosting