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May 26, 2015 Mr. Ismael Torres-Pizarro Arbitrator ID: A59722 Domingo Cruz 642 Villa Prades San Juan, PR 00924 Dear Mr. Torres-Pizarro: Congratulations! FINRA Dispute Resolution is pleased to inform you that on 5/21/2015, you successfully completed the onsite training and trainer evaluation components of its mandatory, basic arbitrator training program held in WebEx Live Video Training. Your assigned primary hearing location is San Juan, PR.

Each arbitrator is assigned to one primary hearing location, which is the closest in-state hearing location to an arbitrator’s primary residence. Arbitrators who split their time between two residences may request to serve in an additional, or secondary, hearing location. If FINRA approves an arbitrator’s request to serve in a secondary hearing location, arbitrators agree to pay their own travel and accommodation costs associated with serving in this hearing location. Arbitrators must also have the availability and flexibility to serve in secondary hearing locations without causing a delay in the hearing process. Arbitrators should include in the business background section of their disclosure reports in which hearing location they plan to spend certain months of the year, so parties are aware of any potential scheduling conflict at the start of the proceedings.

It is an honor to serve as an arbitrator. Your role is important to the investing public, the securities industry, and FINRA Dispute Resolution’s arbitration program. We look forward to working with you in the future and welcome your comments and/or suggestions. Thank you again for your commitment to the dispute resolution program.

Very truly yours,

Luis A. Cruz Administrative Assistant III FINRA Dispute Resolution PLEASE KEEP NEUTRAL MANAGEMENT AND YOUR REGIONAL OFFICE INFORMED OF ANY CHANGES TO YOUR

BIOGRAPHICAL INFORMATION. YOU MAY ALSO REGISTER WITH THE DR PORTAL TO MAKE UPDATES. THIS INCLUDES ANY

CHANGE TO YOUR CONTACT INFORMATION OR EMPLOYMENT STATUS. THIS ALSO INCLUDES ANY DISCLOSURE THAT MAY

AFFECT YOUR ABILITY TO SERVE IMPARTIALLY (E.G., LAWSUITS, BROKERAGE ACCOUNTS, ETC.). IF YOU ARE A NON-PUBLIC ARBITRATOR REGISTERED WITH THE SECURITIES INDUSTRY, WE ENCOURAGE YOU TO CONTINUALLY UPDATE YOUR

INFORMATION WITH THE CENTRAL REGISTRATION DEPOSITORY (CRD). PLEASE VISIT WWW.FINRA.ORG FOR MORE

INFORMATION.

Arbitrator Identification Number: A59722 Arbitration Program Date: 5/21/2015

Ismael Torres-Pizarro

Is Hereby Approved as a FINRA Dispute Resolution Arbitrator

Having Qualified through the National Arbitration and Mediation Committee

Ryan K. Bakhtiari Chair, National Arbitration and Mediation Committee

Richard W. Berry Executive Vice President Director of Dispute Resolution