PDS Overview

Architect, supply, implement and manage IT.

PDS CULTURE, HISTORY AND PURPOSE

HISTORY, CULTURE & PURPOSE

1986 - Company founded as computer component wholesaler to resellers 1991 - Launched the Paragon Development Systems line of computers 1993 - PDS sales hit $5 Million 1995 - Acquired Pegasys Corporation (Network services company) 1995 - Officially changed company name to Paragon Development Systems, Inc. 1995 - PDS sales hit $12.5 million 1997 - Completed 28,000 sq. ft. production facility 1997 - PDS sales hit $22 Million 1998 - PDS earned ISO 9002 registration 1998 - Started Enterprise Service offerings: help desk, security and network automation consulting 1999 - Started Logistics and Life Cycle Management offerings 1999 - Launched world-class Customer Care Center 1999 - PDS sales hit $30 Million 2000 - Acquired assets of PC Solutions, Inc. 2000 - Established offices in Madison and Brookfield, WI and began to provide Staff Augmentation services 2000 - Expanded Enterprise Service offerings to include Network Solutions and e-Development 2000 - PDS received patent for Rack N Roll packaging and deployment system2000 - PDS sales hit $62 Million 2001 - Expanded Enterprise Service offerings to include Storage Management 2001 - Introduced Good Life Cycle Practices (GLCP) 2002 - Introduced LCM Strategic Sourcing 2003 - Completed major headquarters expansion and upgrade 2003 - Invested millions of dollars constructing in-house 24x7 Service Desk 2004 - Relocated Madison facility to 22,000 sq. ft. 2006 - Added an office in Wausau, Wisconsin 2007 - PDS CEO (Craig Schiefelbein) publishes first book "Get Out of IT While You Can" 2007 - Added an office in Kansas City, Kansas 2007 - Surpassed $100 million in sales revenue2008 - PDS acquires Vision Controls 2008 - Launch of LEAD IT magazine2008 - Recognized as one of the "Best Places to Work" for fourth time2008 - Honored by Intel for "Most Innovative Solutions for Business." 2009 - PDS acquires Provident Technologies

1980s

1990s

2000s


PURPOSE DRIVENPDS CULTURE, HISTORY AND PURPOSE

CUSTOMER LOYALTY


95% YES

When asked if you felt comfortable introducing PDS to other lines of business within your organization.

87% YES

When asked if you took a new role with a new organization, would you feel comfortable introducing PDS to your new company?

13% Maybe, 0% No

Source: 2009 PDS Technology Conference Survey Results, 179 respondents


VALUE ADDSUNLIKE ANY OTHERTHE PDS WAY

PDS OVERVIEW

DATA CENTER

END-USER EXPERIENCE

SERVER & STORAGEOPTIMIZATION

CONVERGED NETWORKS

COMPUTING & PRINT ARCHITECTURE

Unified Communications

Data Center Technologies

Physical Security

Video Technologies

Wireless Networking

Virtualization

Consolidation

Network Redesign

Automation Software

Power & Cooling

Desktops

Alternative Compute Models

Notebooks & Tablets

Printers & Peripherals

Desktop Mgt. Utilities

Productivity Software

Communication Software

Configuration Mgt. Services

Software Licensing

Extended Services

Deployment Services

PDS TECHNOLOGIESPDS branded technology means PDS innovation and PDS consistency.

PDS SUPPORT OPERATIONS24 x 7 Service Desk and massive network of support resources

PDS PROCUREMENT / PDS SOURCING / PDS VENDOR RELATIONS / PD S EDUCATION

PDS PRODUCT SERVICESPatented Rack N Roll Packaging and Delivery / Configuration Management / Logistics Services

THE PDS WAY

STRATEGY ALIGNMENT

STRATEGY ALIGNMENT

What’s most important to you and your company?

PRIVATE CLOUD COMPUTING


The benefits and why PDS is best positioned to help you.

CLOUD COMPUTING

Drivers fueling move towards Cloud Computing Architecture

Data-Intensive Applications: From massively parallel (e.g., Google) to

large data files (e.g., YouTube)

Infrastructure Technologies: Virtualization and automation

Networking: Growth in connectivity and bandwidth through

the Internet

Industrialization of IT:Standardization and commoditization

(e.g., e-mail), open source

Application Technologies:From parallel processing

(grid, MapReduce, Hadoop) to Web 2.0, SOA

Data Center Pressures:Growing costs of power and

space, server sprawlWeb Platforms and

Applications:Elastically scalable global class infrastructure and mashable services built on WOA (e.g.,

REST, RSS/Atom)


PDS reference architecture for building a Private Cloud based on five pillars, which leverages the best aspects of Cloud

Computing technology like elasticity, precise cost allocation, and capacity management without sacrificing control, security,

or bearing the higher cost of full public Cloud Computing.

P O W E R & C O O L I N G

M A N A G E M E N T S O F T W A R E

N E T W O R K

S E R V E R SS T O R A G E


POWER & COOLING

MANAGEMENT SOFTWARE

NETWORK

SERVERSSTORAGE



P R I VAT E C L O U D

C O M P U T I N G

1. Abstraction (virtualization)

2. Hardware Simplification

3. Storage Strategy

4. Network Redesign

5. Automation

For Example: Stacked Solutions:

Server VirtualizationDisaster Recovery

Data De-duplicationNetwork ConvergenceStorage Virtualization

Identity Mgt.Network Design

Power ManagementData Backup

1000’s of Products and Services(Starting with Assessment Service)


DVCM

DYNAMIC VIRTUAL COMPUTE MODEL

A Dynamic Virtual Compute Model

DVCM INDUSTRY DRIVERS:

A fundamental shift in the management of the client end point• From device based to “container”

based model• Applications or environment will be

based on combination of device, bandwidth, usage model & policy

Alternate Client Devices:• Explosion of form factors, mobility,

connectedness

IT’s client platform business is becoming more complex and costly to manage

• Consumerization, Multiple OS, Multiple Vendor influences

• Ratio of devices to users becoming 1:many

Business model for enterprise clients is becoming more complex.

Users will require access to corporate applications and data from multiple devices

• Not always corporate owned or managed• IT will require scalable solutions to manage

that complexity


DVCM DEFINITION

The Dynamic Virtual Compute Model is an architectural framework PDS uses to strategically position existing and

emerging end-user technology to deliver the best user experience with the greatest efficiency.

Our approach allows organizations to visualize and plan their strategy over multiple years; taking into account trusted computing elements, different form factors, virtual infrastructure, application delivery, and automated

management. The approach has significant advantages over traditional flat compute models and allows organizations to apply proactive strategy to an

area of computing that has been overly reactive in the past.


DVCM COMPONENTS:

Advanced Virtual Resource Pools Advanced

AutomationManagement

Consolidated Infrastructure

Centralized Control

Traditional Devices

Thin DevicesSpecialized Devices

Emerging/Mobile

Distributed Experience

Laptops/Tablets

VirtualizedApplications


D V C M

1. Choice of platform

2. Centralized Management

3. Distributed Processing

4. Network Redesign

5. Automation

1000’s of Products and Services(Starting with Assessment Service)

For Example:

Virtual Desktop

Identity Based Provisioning

Centralized Configuration Mgmt

Embedded Technology

Wide Area File Services

Fleet Revitalization


THE PDS WAY

THE PDS WAY

Changing the way IT is done.

KEY PARTNERSHIPS

LED BY

Authorization & Certification Products

Platinum

Advanced Specialized Premier

VIP & VAC Premier Enterprise Gold

Premier

Premier

Gold

Gold

Preferred

Premier

Specialties

• Storage Elite• Blade Elite• Services Elite• Virtualization Solution Elite• Information Management Solution Elite• HP Microsoft Exchange Solution Elite• Unified Communications Solution Elite

• Advanced Unified Communications• Wireless LAN Specialization• Datacenter Infrastructure Specialization

• xSeries• System X BladeCenter• System Exact VAR – 3950 series

• Information Worker Competency• Messaging and Collaboration• Office Systems Deplyment• Advanced Infrastructure Solution• Network Infrastructure Competency

• ISS• TSS• PSG• IPG

• VoIP• Wireless LAN• Nexus

• VMware on Blades, VDI • Software

• System X• Blades• Storage

• Software

• nSeries Storage

• Software

• Scanners/Notebooks• Fujitsu Servers • Eternus

• NAS, Business Continuity Replication

• Green IT

• Tablets• Mid Range Servers• Storage

• System builder, Top NA Innovator • PDS PC

PDS : KEY PARTNERSHIPS

P D S M A D I S O N T E C H N O L O G Y C E N T E R

SERVER & STORAGE OPTIMIZATION

PDS : SERVER & STORAGE OPTIMIZATION


PDS helps reduce costs and footprint while making your environment more flexible and agile.Some of the sharpest minds in the industry are at your fingertips for data center simplification. PDS provides a complete strategy for data center optimization, from consolidation and virtualization to the latest management tools and energy saving methodologies.

Services• Architect/Design• Project Jumpstarts• Assessments• Proof of Concept• Project Management

Technologies• Blade Servers• Storage• Virtualization• Converged I/O• Data Center Automation

• Implementation• Training• Support

Manufacturers



Deep expertise in the server, storage and network areas:

LED BY

• PDS has 9 VCP Architects and 8 VAC Authorizations.• PDS is VMware's SRM partner in Wisconsin• PDS has been selected to participate with VMware in their

Top Gun Program• PDS is VMware's largest reseller in the State of Wisconsin by

revenue and consulting delivery capabilities.

• HP Elite Authorizations• HP Blade Server & Blade Storage Elite• HP Blade PC and Workstation Elite• HP Enterprise Storage Elite• HP Virtualization Elite• 3 Master ASE’s for SAN Architecture Data Availability Solutions• 1 Master ASE for SAN Architecture Data Protection• 1 Master HP-UX CSE• 1 Master ASE in Proliant High Availability and Clustering Solutions• Most ASEs for Proliant Servers, Storageworks, and Bladesystems

in the region.

• Virtualization Specialization

• EXAct Certified• IBM Mid-tier storage certified• IBM Bladecenter Expert• 2 IBM System X Expert

• Value Authorized Reseller of Data Domain• Working towards the completion of the SVAR

status end of 2008


OVERVIEW : PRIMARY EVENTS : SECONDARY EVENTS : TOOLS

CONVERGED NETWORKS


CONVERGED NETWORKS

PDS provides ease of management and scalability through network unification of data, voice, and wireless. A Converged Network provides consistent management toolsets along with richer feature sets for end users. Corporate and IT agility is further achieved through fault tolerant design and ease of provisioning.

Services• Network Design• Project Jumpstarts• Assessments• Proof of Concept• Project Management

Technologies• Core Switching• Voice over IP• Wireless Networking• Video Conferencing• Video & Physical Security

• Implementation• Custom Deployment• Training• Support

Manufacturers

CONVERGED NETWORKS

Deep expertise with UC, Datacenter UCS, & Video solutions:

Unified Communications Specialty• Dedicated Cisco Certified Voice Professionals • Large group of Associate level staff for large implementations• 10 Cisco Certified Design Professional, Associates and Sales Experts• Cisco IP Contact Center Express Specialist• Cisco Rich media communications specialist• Unique staging and deployment methodologies• Enterprise Project Management Methodology developed for Cisco UC

Datacenter Specialty• Nexus Product line expertise with Datacenter Virtualization• HP Blade Server & Blade Storage Elite• IBM BladeCenter Expert• VMware Vnlink expertise• HP Virtualization Elite• Cisco I/O Convergence Solutions for Infiniband and DC Ethernet

Wireless• Advanced Wireless LAN Specialist• Healthcare wireless locations services

Video Solutions• TelePresence

• LifeSize High Definition lifelike remote conferencing solutions



PDS : COMPUTING & PRINT ARCHITECTURE

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http://verdiem.com/surveyor/dashboard-detail.aspx


PDS is helping large organizations prepare for the future by implementing technologies such as vPro, VDI, and the latest management tools for easier control and fewer headaches.

Technologies• Desktops• Notebooks & Tablets• Printers & Peripherals• Desktop Mgt. Utilities• Productivity Software• Communication Software

Manufacturers

Services• 22 MCP’s / Expertise in many Microsoft Competencies• Configuration Management • Application Compatibility Factory• Software Licensing• Extended Services (short or long term)• Deployment Planning Services

The depth of our expertise covers a wide range of technologies, applications and business productivity tools. Hardware, software, thick, thin or virtual, PDS can serve as your single source.



PDS offers the largest field team of system support personnel this side of Redmond.• Configuration Management certified in LANDesk and SCCM• Printer fleet management solutions for HP, Samsung and others• Software consulting and support at highest authorizations levels with Microsoft and Novell

• 22 MCP’s• Expertise in Microsoft Competencies

• Advanced Infrastructure Solutions• Information Worker Solutions• Unified Communications Solutions• Network Infrastructure Solutions• Specializations: Active Directory, Windows Desktop Deployment, Office Deployment, Portals &

Collaboration, Search, Messaging and IM/Presence

• Deployment Planning Services• Application Compatibility Factory


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PDS PRODUCT SERVICESThe core of the PDS value for over 24 years

PDS : IT PRODUCT SERVICES


I .T. PRODUCT SERVICES

PDS helps simplify the tactical work that is taking place in logistics, configuration, and support of your IT infrastructure. IT Product Services exists to help you with your IT supply chain needs. From the initial requisition, to the final depreciation of the IT asset, PDS is there to make sure you have all the right technologies at your fingertips for implementing real business solutions.

Manufacturers (you name it, we’ll find it)

Sourcing Services• Dedicated Account Management• Product Consulting• Catalog Management • E-Procurement Services• Logistics Coordination

• Service Consulting • Procurement Reporting



A single source for product services provides the peace-of-mind and the freedom to focus on more important issues.IT Product Services exists to help you with your IT supply chain needs. From the initial requisition, to the final depreciation of the IT asset, PDS is there to make sure you have all the right technologies at your fingertips for designing and implementing real business solutions.

Configuration Services• Hardware Configuration • Asset Tagging and Labeling • Software Imaging • Server Configuration• Virtual Site Lab • Customized Integration Services



Unique Logistics and Managed Delivery Services designed to fit your business, not ours.PDS can design a complete logistics strategy based on your specific requirements, down to the exact time of our delivery.

Logistic Services• Storehouse Services • Pick N Pack Services • Customized Packaging • Rack N RollSM Packing and Deployment System • Managed Logistics Services • Jimmy Van RackmanTM

Rack N Roll Packing and Deployment SystemUnited States Patent #6,135,706




A single source for product services provides the peace-of-mind and the freedom to focus on more important issues.IT Product Services exists to help you with your IT supply chain needs. From the initial requisition, to the final depreciation of the IT asset, PDS is there to make sure you have all the right technologies at your fingertips for designing and implementing real business solutions.

Recycling ServicesJust as PDS can help you manage procurement at the beginning of the product life cycle, PDS also performs and manages all forms of IT asset retirement at the end.

• Reintroduction Services • Return to Lease Services • Recycling Services

PDS TECHNOLOGIESIntel’s “little darling…”

PDS : PDS TECHNOLOGIES

PDS TECHNOLOGIES

As one of Intel Corporation's most respected OEMs, PDS continues to deliver innovative and unique business-class platforms with award-winning consistency and support. PDS helps minimize surprises due to product shortages and unplanned changes by selecting leadership type components from only the top manufacturers.

Manufacturers

Technologies• Desktops• Alternative Form Factors• IVRs• vPro• Asset Discovery Utilities

Services• Custom Designed Solutions• PC Technology Refresh Health Check• Toolset Integration Workshops• Proof of Technology• Executive Leadership Consulting


PDS TECHNOLOGIES – ACCOLADES:

• 2009 Microsoft Corporation: Recognized for Innovation / Solution Award

• 2008 Intel Corporation: Most Innovative Solution for Business for North America

• 2007 Microsoft Corporation: Recognized for Innovation / Solution Award

• 2004 Intel Corporation: Top Integrator for Intel Desktop Boards for North America

• 2004 Gartner: System Builder Summit - Top Overall System Builder for North America

• 2003 Gartner: System Builder Summit - New Business Achievement

• 2001 Wisconsin Manufacturer of the Year

“This is the quietest system we’ve ever tested.”- Intel’s Advanced Design Center (ADC) April 2009:

PDS Whisper Xci (Fanless)


PDS Vision MiA powerful PC with a tiny footprint

• Space Constrained Areas• Mobile Carts – Point of Care• Articulating ARM• All-in-One (Desk or Wall)• Digital Signage• KIOSK


PDS TECHNOLOGIES – VIDEO SOLUTIONS

• Video Solutions:• End-to-End System Design• Video Optimized Hardware• IP Video Surveillance• Mega-Pixel• Event Based Recording Solutions:

• Training Sessions• Interview Rooms• Presentations and Meeting

• HVR – Hybrid Digital Video Recorder

• General Surveillance

• ISR – Intelligent Stream Recorder

• Corporate Training, Education

• IVR - Intelligent Video Recorder

• Police Interview Rooms

PDS has deep expertise in IP video solutions:

PDS : PDS TECHNOLOGIES : VIDEO SOLUTIONS

PDS SERVICE OPERATIONSProviding Superior Customer Service

PDS : SERVICE OPERATIONS

PDS SERVICE OPERATIONS

24x7 Service Desk and superior Support Services for your IT organization and for your end-users:The PDS Service Operations team is made up of analysts and technicians passionate and dedicated to supporting your business. The PDS Service Desk team consists of career-oriented agents, with less than 5% annual turnover.

Technologies and Manufacturers Supported:

Service Desk Solutions:• IT Service Desk, Overflow, and After Hours• Epic MyChart and other Patient Portals• Guest Wireless and VPN• On-demand Services

PDS : SERVICE DESK

HP, Microsoft, Cisco, Epic , PDS PC, Samsung, IBM, Oki, Fujitsu

Support Services:• Extended Services• Recall Management• Break/Fix• Warranty Support• Sparing Options• Advanced Replacement

NEXT STEPS

NEXT STEPS

Documents

PDS Overview