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Pearson Edexcel Level 5 NVQ Diploma in Management (QCF)
Specification
NVQ/Competence-based qualification First registration February 2014
Edexcel and BTEC qualifications are awarded by Pearson, the UK’s largest awarding body. We provide a wide range of qualifications including academic, vocational, occupational and specific programmes for employers. For further information, please visit our qualification websites at www.edexcel.com or www.btec.co.uk. Alternatively, you can get in touch with us using the details on our contact us page at www.edexcel.com/contactus.
Pearson: helping people progress, everywhere
Pearson aspires to be the world’s leading learning company. Our aim is to help everyone progress in their lives through education. We believe in every kind of learning, for all kinds of people, wherever they are in the world. We’ve been involved in education for over 150 years, and by working across 70 countries in 100 languages we have built an international reputation for our commitment to high standards and raising achievement through innovation in education. Find out more about how we can help you and your learners at: www.pearson.com/uk
References to third party material made in this specification are made in good faith. Pearson does not endorse, approve or accept responsibility for the content of materials, which may be subject to change, or any opinions expressed therein. (Material may include textbooks, journals, magazines and other publications and websites.)
All information in this specification is correct at time of going to publication.
Authorised by Martin Stretton Prepared by Simon Quinn
ISBN 978 1 446 91091 7
All the material in this publication is copyright © Pearson Education Limited 2014
Contents
Purpose of this specification 1
1 Introducing Pearson Edexcel NVQ/Competence-based qualifications 2
What are NVQ/Competence-based qualifications? 2
2 Qualification summary and key information 3
QCF qualification number and qualification title 4
Qualification objectives 4
Relationship with previous qualifications 4
Apprenticeships 4
Progression opportunities 5
Industry support and recognition 5
Relationship with National Occupational Standards 5
3 Qualification structure 6
Pearson Edexcel Level 5 NVQ Diploma in Management (QCF) 6
4 Assessment 9
Assessment strategy 10
Types of evidence 10
Credit transfer 10
5 Centre resource requirements 11
6 Centre recognition and approval 12
Centre recognition 12
Approvals agreement 12
7 Quality assurance of centres 13
8 Programme delivery 14
9 Access and recruitment 15
10 Access to qualifications for learners with disabilities or specific needs 16
11 Unit format 17
Unit title 17
Unit reference number 17
QCF level 17
Credit value 17
Guided learning hours 17
Unit aim 17
Unit assessment requirements/evidence requirements 17
Learning outcomes 18
Assessment criteria 18
Unit 1: Develop and Evaluate Operational Plans for own Area of Responsibility 19
Unit 2: Provide Leadership and Direction for own Area of Responsibility 21
Unit 3: Plan Change in own Area of Responsibility 25 Unit 4: Work Productively with Colleagues and Stakeholders 29 Unit 5: Establish Risk Management Processes for an Organisation 33 Unit 6: Promote Equality of Opportunity, Diversity and Inclusion
Across an Organisation 37 Unit 7: Examine Staff Turnover Issues in own Area of Responsibility 41 Unit 8: Developing Collaborative Relationships with Other
Organisations 43 Unit 9: Promote the Use of Technology within an Organisation 47 Unit 10: Manage Health and Safety Across an Organisation 51 Unit 11: Monitor and Review Business Processes 55 Unit 12: Develop a Customer-Focused Organisation 57 Unit 13: Conduct a Quality Audit 61 Unit 14: Manage Product Development and Marketing 65 Unit 15: Develop, Maintain and Review Personal Networks 69 Unit 16: Ensure Compliance with Legal, Regulatory, Ethical and Social
Requirements 71 Unit 17: Manage Risk in own Area of Responsibility 73 Unit 18: Review Risk Management Processes in own Area of
Responsibility 75 Unit 19: Implement Change in own Area of Responsibility 77 Unit 20: Develop Working Relationships with Colleagues and
Stakeholders 79 Unit 21: Recruit Staff in own Area of Responsibility 81 Unit 22: Plan, Allocate and Monitor Work in own Area of
Responsibility 85 Unit 23: Support Learning and Development within own Area of
Responsibility 89 Unit 24: Address Performance Problems Affecting Team Members 93 Unit 25: Build, Support and Manage a Team 97 Unit 26: Support Individuals to Develop and Take Responsibility for
their Performance 101 Unit 27: Know how to Follow Disciplinary Procedures 105 Unit 28: Managing Grievance Procedures 109 Unit 29: Support the Management of Redundancies in own Area of
Responsibility 111 Unit 30: Develop and Implement a Risk Assessment Plan in own Area
of Responsibility 113 Unit 31: Manage Physical Resources 117 Unit 32: Manage the Environmental Impact of Work Activities 121
Unit 33: Manage a Tendering Process 125 Unit 34: Plan and Manage a Project 129 Unit 35: Develop and Implement Marketing Plans 133 Unit 36: Analyse the Market in which your Organisation Operates 137 Unit 37: Manage the Achievement of Customer Satisfaction 141 Unit 38: Prepare for and Support Quality Audits 145 Unit 39: Inform Strategic Decision Making 149 Unit 40: Support the Culture of an Organisation 151 Unit 41: Lead Innovation within an Organisation 153 Unit 42: Manage a Budget for own Area or Activity of Work 157 Unit 43: Outsource Organisational Processes 161 Unit 44: Manage a Programme of Complementary Projects 165
12 Further information and useful publications 168
13 Professional development and training 169
14 Contact us 170
Annexe A: Assessment strategy for Management and Leadership 171
Pearson Edexcel Level 5 Diploma in Management – Specification – Issue 1 – February 2014 © Pearson Education Limited 2014
1
Purpose of this specification
This specification sets out:
the objectives of the qualification
any other qualifications that a learner must have completed before taking the qualification
any prior knowledge, skills or understanding which the learner is required to have before taking the qualification
the combination of units that a learner must have completed before the qualification will be awarded and any pathways
any other requirements that a learner must have satisfied before they will be assessed or before the qualification will be awarded
the knowledge, skills and understanding that will be assessed as part of the qualification
the method of any assessment and any associated requirements relating to it
the criteria against which a learner’s level of attainment will be measured (such as assessment criteria)
assessment requirements and/or evidence requirements required as specified by the relevant Sector Skills Council/Standards Setting Body
assessment requirements/strategy as published by the relevant Sector Skills Council/Standards Setting Body
the Apprenticeship Framework in which the qualification is included, where appropriate.
Pearson Edexcel Level 5 Diploma in Management Specification – Issue1 – February 2014 © Pearson Education Limited 2014
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1 Introducing Pearson Edexcel NVQ/Competence-based qualifications
What are NVQ/Competence-based qualifications?
National Vocational Qualifications (NVQs) or Competence-based qualifications reflect the skills and knowledge needed to do a job effectively. They are work-based qualifications that give learners the opportunity to demonstrate their competence in the area of work or job role to which the qualification relates.
NVQs/Competence-based qualifications are outcomes-based with no fixed learning programme, allowing flexibility in their delivery to meet the individual learner’s needs. The qualifications are based on the National Occupational Standards (NOS) for the sector, which define what employees, or potential employees, must be able to do and know, and how well they should undertake work tasks and work roles.
Most NVQ/Competence-based qualifications form the competence component of Apprenticeship Frameworks. They are suitable for those in employment or those who are studying at college and have a part-time job or access to a substantial work placement.
Most learners will work towards their qualification in the workplace or in settings that replicate the working environment as specified in the assessment requirements/strategy for the sector. Colleges, training centres and/or employers can offer these qualifications provided they have access to appropriate physical and human resources.
There are three sizes of NVQ/Competence-based qualification in the QCF:
Award (1 to 12 credits)
Certificate (13 to 36 credits)
Diploma (37 credits and above).
Every unit and qualification in the QCF has a credit value.
The credit value of a unit specifies the number of credits that will be awarded to a learner who has met the learning outcomes of the unit.
The credit value of a unit is based on:
one credit for those learning outcomes achievable in 10 hours of learning
learning time – defined as the time taken by learners at the level of the unit, on average, to complete the learning outcomes of the unit to the standard determined by the assessment criteria.
Pearson Edexcel Level 5 Diploma in Management – Specification – Issue 1 – February 2014 © Pearson Education Limited 2014
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2 Qualification summary and key information
Qualification title Pearson Edexcel Level 5 NVQ Diploma in Management (QCF)
QCF Qualification Number (QN) 601/2454/4
Qualification framework Qualifications and Credit Framework (QCF)
Regulation start date 03/01/2014
Operational start date 01/02/2014
Approved age ranges 16-18
18+
19+
Please note that sector-specific requirements or regulations may prevent learners of a particular age from embarking on this qualification. Please refer to the assessment requirements/strategy.
Credit value 53
Assessment Portfolio of Evidence (internal assessment)
Guided learning hours 225-315
Grading information The qualification and units are graded pass/fail.
Entry requirements For details of entry requirements see below.
This qualification is suitable for job roles in any sector that involve management and leadership responsibilities. At Level 5, the learner can expect to be a middle manager and thus hold a more central management role in an organisation. Centres must also follow the Pearson Access and Recruitment policy (see Section 9, Access and Recruitment)
Funding For details on funding availability, please check the Learning Aims Reference Service (LARS), which replaces the Learning Aim Reference Application (LARA).
Pearson Edexcel Level 5 Diploma in Management Specification – Issue1 – February 2014 © Pearson Education Limited 2014
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QCF qualification number and qualification title
Centres will need to use the QCF Qualification Number (QN) when they seek public funding for their learners. As well as a QN, each unit within a qualification has a QCF unit reference number (URN).
The qualification title, unit titles and QN will appear on each learner’s final certificate. Centres should tell learners this when recruiting them and registering them with Pearson. There is more information about certification in the Edexcel Information Manual, available on our website: www.edexcel.com
Qualification objectives
The Pearson Edexcel Level 5 NVQ Diploma in Management (QCF) is for learners who work in, or want to work in Management and Leadership.
It gives learners the opportunity to:
demonstrate competence in a central management role in an organisation.
develop knowledge and skills related to the specified job roles in management and leadership.
have existing management and leadership skills recognised
achieve a nationally-recognised Level 5 qualification
develop their own personal growth and engagement in learning
Relationship with previous qualifications
This qualification is a direct replacement for the Pearson Edexcel Level 5 NVQ Diploma in Management 38 credit qualification.
Apprenticeships
Skills CFA include the Pearson Edexcel Level 5 NVQ Diploma in Management as the competence component for the Higher Apprenticeship in Management.
Pearson Edexcel Level 5 Diploma in Management – Specification – Issue 1 – February 2014 © Pearson Education Limited 2014
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Progression opportunities
Learners who have achieved the Pearson Edexcel Level 5 NVQ Diploma can progress to the Pearson Edexcel 7 NVQ Diploma in Management (QCF) and the Edexcel BTEC Level 7 Award/Certificate/ Diploma/Extended Diploma in Strategic Management and Leadership (QCF).
Industry support and recognition
Skills CFA, the Skills Council for Business Skills, supports this qualification.
Relationship with National Occupational Standards
This qualification is based on the National Occupational Standards (NOS) in Management and Leadership, which were set and designed by Skills CFA, the Sector Skills Council for the sector.
Pearson Edexcel Level 5 Diploma in Management Specification – Issue1 – February 2014 © Pearson Education Limited 2014
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3 Qualification structure
Pearson Edexcel Level 5 NVQ Diploma in Management (QCF)
The learner will need to meet the requirements outlined in the table below before the qualification can be awarded.
Minimum number of credits that must be achieved 53
Minimum number of credits that must be achieved at level 5 or above 30
Number of mandatory credits that must be achieved 23
Number of optional credits that must be achieved 30
Unit Unit reference number
Mandatory units – Group A Level Credit Guided learning hours
1 Y/600/9588
Develop and Evaluate Operational Plans for own Area of Responsibility
5 6 25
2 T/600/9601
Provide Leadership and Direction for own Area of Responsibility
4 5 30
3 R/600/9654
Plan Change in own Area of Responsibility
5 6 30
4 M/600/9662
Work Productively with Colleagues and Stakeholders
5 6 30
Unit Unit reference number
Optional units – Group B Level Credit Guided learning hours
5 A/600/9616
Establish Risk Management Processes for an Organisation
5 6 30
6 T/600/9632
Promote Equality of Opportunity, Diversity and Inclusion Across an Organisation
5 6 30
7 A/600/9664
Examine Staff Turnover Issues in own Area of Responsibility
5 4 25
8 T/600/9694
Developing Collaborative Relationships with Other Organisations
5 7 30
9 J/600/9702
Promote the Use of Technology Within an Organisation
5 6 30
10 H/600/9707
Manage Health and Safety Across an Organisation
5 6 25
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Unit Unit reference number
Optional units – Group B Level Credit Guided learning hours
11 A/600/9759
Monitor and Review Business Processes
5 3 20
12 T/600/9792
Develop a Customer-Focused Organisation
5 5 25
13 J/600/9800
Conduct a Quality Audit 6 6 30
14 R/600/9802
Manage Product Development and Marketing
5 7 30
15 R/600/9587
Develop, Maintain and Review Personal Networks
4 4 25
16 H/600/9609
Ensure Compliance with Legal, Regulatory, Ethical and Social Requirements
4 5 25
17 L/600/9619
Manage Risk in own Area of Responsibility
4 4 25
18 L/600/9622
Review Risk Management Processes in own Area of Responsibility
4 3 20
19 M/600/9659
Implement Change in own Area of Responsibility
4 6 25
20 K/600/9661
Develop Working Relationships with Colleagues and Stakeholders
4 4 20
21 T/600/9663
Recruit Staff in own Area of Responsibility
5 4 25
22 H/600/9674
Plan, Allocate and Monitor Work in own Area of Responsibility
4 5 25
23 M/600/9676
Support Learning and Development within own Area of Responsibility
4 5 25
24 F/600/9679
Address Performance Problems Affecting Team Members
4 3 20
25 F/600/9682
Build, Support and Manage a Team 4 4 20
26 D/600/9690
Support Individuals to Develop and Take Responsibility for their Performance
4 4 20
27 H/600/9691
Know how to Follow Disciplinary Procedures
4 4 20
28 K/600/9692
Managing Grievance Procedures 4 3 10
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Unit Unit reference number
Optional units – Group B Level Credit Guided learning hours
29 M/600/9693
Support the Management of Redundancies in own Area of Responsibility
4 3 15
30 L/600/9703
Develop and Implement a Risk Assessment Plan in own Area of Responsibility
4 6 20
31 K/600/9711
Manage Physical Resources 4 3 25
32 M/600/9712
Manage the Environmental Impact of Work Activities
4 5 10
33 H/600/9738
Manage a Tendering Process 4 4 20
34 J/600/9750
Plan and Manage a Project 4 8 30
35 K/600/9790
Develop and Implement Marketing Plans
4 6 25
36 M/600/9791
Analyse the Market in which your Organisation Operates
4 5 25
37 A/600/9793
Manage the Achievement of Customer Satisfaction
4 5 25
38 Y/600/9798
Prepare for and Support Quality Audits
4 4 20
39 D/600/9592
Inform Strategic Decision Making 6 7 40
40 M/600/9614
Support the Culture of an Organisation
6 5 30
41 D/600/9642
Lead Innovation within an Organisation
6 10 40
42 A/600/9695
Manage a Budget for own Area or Activity of Work
5 7 30
43 T/600/9744
Outsource Organisational Processes 6 8 40
44 K/600/9756
Manage a Programme of Complementary Projects
6 8 30
Pearson Edexcel Level 5 Diploma in Management – Specification – Issue 1 – February 2014 © Pearson Education Limited 2014
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4 Assessment
This qualification is assessed through an externally verified Portfolio of Evidence that consists of evidence gathered during the course of the learner’s work.
To achieve a pass for the full qualification, the learner must achieve all the required units in the stated qualification structure. Each unit has specified learning outcomes and assessment criteria. To pass each unit the learner must:
achieve all the specified learning outcomes
satisfy all the assessment criteria by providing sufficient and valid evidence for each criterion
prove that the evidence is their own.
The learner must have an assessment record that identifies the assessment criteria that have been met, and it should be cross-referenced to the evidence provided. The assessment record should include details of the type of evidence and the date of assessment. The unit specification or suitable centre documentation can be used to form an assessment record.
It is important that the evidence provided to meet the assessment criteria of the unit and learning outcomes is:
Valid relevant to the standards for which competence is claimed
Authentic produced by the learner
Current sufficiently recent to create confidence that the same skill, understanding or knowledge persist at the time of the claim
Reliable indicates that the learner can consistently perform at this level
Sufficient fully meets the requirements of the standards.
Learners can provide evidence of occupational competence from:
current practice where evidence is generated from a current job role
a programme of development where evidence comes from assessment opportunities built into a learning programme, whether at or away from the workplace. The evidence provided must meet the requirements of the Sector Skills Council’s assessment requirements/strategy.
the Recognition of Prior Learning (RPL) where a learner can demonstrate that they can meet the assessment criteria within a unit through knowledge, understanding or skills they already possess without undertaking a course of development. They must submit sufficient, reliable, authentic and valid evidence for assessment. Evidence submitted based on RPL should provide confidence that the same level of skill/understanding/knowledge exists at the time of claim as existed at the time the evidence was produced. RPL is acceptable for accrediting a unit, several units, or a whole qualification.
Further guidance is available in the policy document Recognition of Prior Learning Policy, available on the Edexcel website.
a combination of these.
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Assessment strategy
The assessment strategy for this qualification has been included in Annexe A. It sets out the overarching assessment principles and the framework for assessing the qualification to ensure that they remain valid and reliable. Skills CFA (MSC) has developed them in partnership with employers, training providers, awarding organisations and the regulatory authorities.
Types of evidence
To achieve a unit, the learner must gather evidence that shows that they have met the required standard specified in the assessment criteria as well as the requirements of the Skills CFA (MSC) assessment requirements/strategy. As stated in the assessment requirements/strategy, the evidence for this qualification can take a variety of forms as indicated below:
direct observation of the learner’s performance by their assessor (O)
outcomes from oral or written questioning (Q&A)
products of the learner’s work (P)
personal statements and/or reflective accounts (RA)
outcomes from simulation (S)
professional discussion (PD)
assignment, project/case studies (A)
authentic statements/witness testimony (WT)
expert witness testimony (EWT)
evidence of Recognition of Prior Learning (RPL).
Learners can use the abbreviations for cross-referencing purposes in their portfolios.
Learners can also use one piece of evidence to prove their knowledge, skills and understanding across different assessment criteria and/or across different units. It is not necessary for learners to have each assessment criterion assessed separately. They should be encouraged to reference evidence to the relevant assessment criteria. Evidence must be available to the assessor, internal verifier and Pearson standards verifier.
Any specific evidence requirements for individual units are stated in the unit introduction for the units in Section 11.
There is further guidance about assessment on our website. Please see Section 12 for details.
Credit transfer
Credit transfer describes the process of using a credit or credits awarded in the context of a different qualification or awarded by a different awarding organisation towards the achievement requirements of another qualification. All awarding organisations recognise the credits awarded by all other awarding organisations that operate within the QCF.
If learners achieve credits with other awarding organisations, they do not need to retake any assessment for the same units. The centre must keep evidence of unit achievement.
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5 Centre resource requirements
As part of the approval process, centres must make sure that the resource requirements below are in place before offering the qualification.
Centres must have the appropriate physical resources to support both the delivery and assessment of the qualification. For example, a workplace in line with industry standards, or a Realistic Working Environment (RWE), where permitted, as specified in the assessment strategy for the sector, equipment, IT, learning materials, teaching rooms.
Where permitted, RWE must offer the same conditions as the normal day-to-day working environment, with a similar range of demands, pressures and requirements for cost-effective working.
Centres must meet any specific human and physical resource requirements outlined in the assessment strategy in Annexe A. Staff assessing learners must meet the occupational competence requirements within the overarching assessment strategy for the sector.
There must be systems in place to ensure the continuing professional development for staff delivering the qualification.
Centres must have appropriate health and safety policies, procedures and practices in place for the delivery of the qualification.
Centres must deliver the qualification in accordance with current equality legislation. For further details on Pearson’s commitment to the Equality Act 2010, please see Section 9 Access and recruitment and Section 10 Access to qualifications for learners with disabilities or specific needs. For full details on the Equality Act 2010, please go to the Home Office website, www.gov.uk/government/organisations/home-office
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6 Centre recognition and approval
Centre recognition
Centres that have not previously offered Pearson Edexcel accredited vocational qualifications need to apply for and be granted centre recognition and approval as part of the process for approval to offer individual qualifications.
Existing centres will be given ‘automatic approval’ for a new qualification if they are already approved for a qualification that is being replaced by a new qualification and the conditions for automatic approval are met.
Guidance on seeking approval to deliver Pearson Edexcel vocational qualifications is available at www.pearsonwbl.edexcel.com/qualifications-approval.
Approvals agreement
All centres are required to enter into an approval agreement, which is a formal commitment by the head or principal of a centre, to meet all the requirements of the specification and any associated codes, Conditions or regulations. Pearson will act to protect the integrity of the awarding of qualifications. If centres do not comply with the agreement, this could result in the suspension of certification or withdrawal of approval.
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7 Quality assurance of centres
Quality assurance is at the heart of vocational qualifications. Centres will internally assess NVQs/Competence-based qualifications using internal quality assurance procedures to ensure standardisation of assessment across all learners. Pearson uses external quality assurance procedures to check that all centres are working to national standards. It gives us the opportunity to identify and provide support, if needed, to safeguard certification. It also allows us to recognise and support good practice.
For the qualifications in this specification, the Pearson quality assurance model is as described below.
Centres offering Pearson Edexcel NVQs/Competence-based qualifications will usually receive two standards verification visits per year (a total of two days per year). The exact frequency and duration of standards verifier visits must reflect the centre’s performance, taking account of the number:
of assessment sites
and throughput of learners
and turnover of assessors
and turnover of internal verifiers.
For centres offering a full Pearson BTEC Apprenticeship (i.e. all elements of the Apprenticeship are delivered with Pearson through registration of learners on a Pearson BTEC Apprenticeship framework) a single standards verifier will be allocated to verify all elements of the Pearson BTEC Apprenticeship programme. If a centre is also offering stand-alone NVQs/Competence-based qualifications in the same sector as a full Pearson BTEC Apprenticeship, the same standards verifier will be allocated.
In order for certification to be released, confirmation is required that the National Occupational Standards (NOS) for assessment, verification and for the specific occupational sector are being consistently met.
Centres are required to declare their commitment to ensuring quality and to providing appropriate opportunities for learners that lead to valid and accurate assessment outcomes.
For further details, please go to the UK NVQ Quality Assurance Centre Handbook and the Edexcel NVQs, SVQs and competence-based qualifications – Delivery Requirements and Quality Assurance Guidance on our website, at www.pearsonwbl.edexcel.com/NVQ-competence-based.
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8 Programme delivery
Centres are free to offer the qualifications using any mode of delivery (for example full-time, part-time, evening only, distance learning,) that meets learners’ needs. However, centres must make sure that learners have access to the resources identified in the specification and to the sector specialists delivering and assessing the units. Centres must have due regard to Pearson’s policies that may apply to different modes of delivery.
Those planning the programme should aim to address the occupational nature of the qualification by:
engaging with learners, initially, through planned induction, and subsequently through the involvement of learners in planning for assessment opportunities
using naturally occurring workplace activities and products to present evidence for assessment against the requirements of the qualification
developing a holistic approach to assessment by matching evidence to different assessment criteria, learning outcomes and units, as appropriate, thereby reducing the assessment burden on learners and assessors
taking advantage of suitable digital methods to capture evidence.
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9 Access and recruitment
Pearson’s policy regarding access to its qualifications is that:
they should be available to everyone who is capable of reaching the required standards
they should be free from any barriers that restrict access and progression
there should be equal opportunities for all wishing to access the qualifications.
Centres must ensure that their learner recruitment process is conducted with integrity. This includes ensuring that applicants have appropriate information and advice about the qualification to ensure that it will meet their needs.
Centres should review applicants’ prior qualifications and/or experience, considering whether this profile shows that they have the potential to achieve the qualification.
For learners with disabilities and specific needs, this review will need to take account of the support available to them during the delivery and assessment of the qualification. The review must take account of the information and guidance in Section 10 Access to qualifications for learners with disabilities or specific needs.
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10 Access to qualifications for learners with disabilities or specific needs
Equality and fairness are central to our work. Pearson’s Equality Policy requires that all learners should have equal opportunity to access our qualifications and assessments and that our qualifications are awarded in a way that is fair to every learner.
We are committed to making sure that:
learners with a protected characteristic (as defined by the Equality Act 2010) are not, when they are undertaking one of our qualifications, disadvantaged in comparison to learners who do not share that characteristic
all learners achieve the recognition they deserve from undertaking a qualification and that this achievement can be compared fairly to the achievement of their peers.
Learners taking a qualification can be assessed in British sign language or Irish sign language where it is permitted for the purpose of reasonable adjustments. Further information regarding Access Arrangements can be found in the Adjustments for candidates with disabilities and learning difficulties – Access and Arrangements and Reasonable Adjustments, General and Vocational qualifications (Joint Council for Qualifications (JCQ)). Further details on how to make adjustments for learners with protected characteristics are given in the Supplementary Guidance for Reasonable Adjustment and Special Consideration in Vocational Internally Assessed Units.
These documents are available on our website, at www.edexcel.com/Policies
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11 Unit format
Each unit has the following sections.
Unit title
The unit title is on the QCF and this form of words will appear on the learner’s Notification of Performance (NOP).
Unit reference number
Each unit is assigned a unit reference number that appears with the unit title on the Register of Regulated Qualifications.
QCF level
All units and qualifications within the QCF have a level assigned to them. There are nine levels of achievement, from Entry to level 8. The QCF Level Descriptors inform the allocation of the level.
Credit value
All units have a credit value. When a learner achieves a unit, they gain the specified number of credits. The minimum credit value is 1 and credits can be awarded in whole numbers only.
Guided learning hours
Guided learning hours are the times when a tutor, trainer or facilitator is present to give specific guidance towards the learning aim for a programme. This definition includes workplace guidance to support the development of practical job-related skills, tutorials and supervised study in, for example, open learning centres and learning workshops. It also includes the time spent by staff assessing learners’ achievements, for example in the assessment of competence for NVQs/Competence qualifications.
Unit aim
This gives a summary of what the unit aims to do.
Unit assessment requirements/evidence requirements
The SSC/B set the assessment/evidence requirements. Learners must provide evidence according to each of the requirements stated in this section.
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Learning outcomes
The learning outcomes of a unit set out what a learner knows, understands or is able to do as the result of a process of learning.
Assessment criteria
The assessment criteria specify the standard required by the learner to achieve the learning outcome.
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Unit 1: Develop and Evaluate Operational Plans for own Area of Responsibility
Unit reference number: Y/600/9588
QCF level: 5
Credit value: 6
Guided learning hours: 25
Unit aim This unit helps learners to develop, implement, monitor and review operational plans for own area of responsibility.
Unit assessment requirements/evidence requirements Assessment must be carried out in way that is consistent with the requirements outlined in Annexe A: Assessment Strategy.
To pass the unit, learners must meet all of the assessment criteria.
Assessment methodology This unit is assessed using evidence from the workplace, i.e. observable performance, physical products of work (such as reports, plans, correspondence etc.), witness testimony, discussion and questioning etc.
Simulation is not allowed.
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Be
able
to a
lign
obje
ctiv
es o
f ow
n
area
of
resp
onsi
bili
ty w
ith
those
of
ow
n
org
anis
atio
n
1.2
Anal
yse
obje
ctiv
es o
f ow
n a
rea
of
resp
onsi
bili
ty in r
elat
ion t
o t
hose
of
ow
n o
rgan
isat
ion.
2.1
Ass
ess
risk
s as
soci
ated
with o
per
atio
nal
pla
ns
and incl
ude
contingen
cy
arra
ngem
ents
.
2.2
Id
entify
support
fro
m r
elev
ant
stak
ehold
ers.
2
Be
able
to
imple
men
t oper
atio
nal
pla
ns
in o
wn a
rea
of
resp
onsi
bili
ty
2.3
Im
ple
men
t oper
atio
nal
pla
n w
ithin
ow
n a
rea
of
resp
onsi
bili
ty.
3.1
M
onitor
pro
cedure
s w
ithin
the
oper
atio
nal
pla
n.
3
Be
able
to m
onitor
and e
valu
ate
oper
atio
nal
pla
ns
in o
wn a
rea
of
resp
onsi
bili
ty
3.2
Eva
luat
e oper
atio
nal
pla
ns
and im
ple
men
t an
y nec
essa
ry a
ctio
ns.
Lear
ner
nam
e:_______________________________________________
D
ate:
_____________________________
Lear
ner
sig
nat
ure
:____________________________________________
D
ate:
_____________________________
Ass
esso
r si
gnat
ure
:___________________________________________
D
ate:
_____________________________
tern
al v
erifie
r si
gnat
ure
:_______________________________________
(i
f sa
mple
d)
Dat
e:_____________________________
Pearson Edexcel Level 5 Diploma in Management – Specification – Issue 1 – February 2014 © Pearson Education Limited 2014
21
Unit 2: Provide Leadership and Direction for own Area of Responsibility
Unit reference number: T/600/9601
QCF level: 4
Credit value: 5
Guided learning hours: 30
Unit aim This unit helps learners to provide leadership and direction for their area of responsibility
Unit assessment requirements/evidence requirements Assessment must be carried out in way that is consistent with the requirements outlined in Annexe A: Assessment Strategy.
To pass the unit, learners must meet all of the assessment criteria.
Assessment methodology This unit is assessed using evidence from the workplace, i.e. observable performance, physical products of work (such as reports, plans, correspondence etc.), witness testimony, discussion and questioning etc.
Simulation is not allowed.
Pear
son E
dex
cel Le
vel 5 D
iplo
ma
in M
anag
emen
t Spec
ific
atio
n –
Iss
ue1
– F
ebru
ary
2014 ©
Pea
rson
Educa
tion L
imited
2014
22
Learn
ing
ou
tco
mes
an
d a
ssess
men
t cr
iteri
a
To p
ass
this
unit,
the
lear
ner
nee
ds
to d
emon
stra
te t
hat
they
can
mee
t al
l th
e le
arnin
g o
utc
omes
for
the
unit.
The
asse
ssm
ent
criter
ia
det
erm
ine
the
stan
dar
d r
equired
to a
chie
ve t
he
unit.
Learn
ing
ou
tco
mes
Ass
ess
men
t cr
iteri
a
Evid
en
ce
typ
e
Po
rtfo
lio
re
fere
nce
D
ate
1.1
Id
entify
ow
n s
tren
gth
s an
d a
bili
ty t
o lea
d in a
lea
der
ship
role
.
1
Be
able
to lea
d in
ow
n a
rea
of
resp
onsi
bili
ty
1.2
Eva
luat
e st
rength
s w
ithin
ow
n a
rea
of
resp
onsi
bili
ty.
2.1
O
utlin
e direc
tion f
or
ow
n a
rea
of
resp
onsi
bili
ty.
2
Be
able
to p
rovi
de
direc
tion a
nd s
et
obje
ctiv
es in o
wn
area
of
resp
onsi
bili
ty
2.2
Im
ple
men
t obje
ctiv
es w
ith c
olle
agues
that
alig
n w
ith t
hos
e of
the
org
anis
atio
n.
3.1
Com
munic
ate
the
agre
ed d
irec
tion t
o indiv
idual
s w
ithin
ow
n a
rea
of
resp
onsi
bili
ty.
3
Be
able
to
com
munic
ate
the
direc
tion f
or
ow
n
area
of
resp
onsi
bili
ty a
nd
colle
ct f
eedbac
k to
in
form
im
pro
vem
ent
3.2
Colle
ct f
eedbac
k to
info
rm im
pro
vem
ent.
4.1
Ass
ess
feed
bac
k on o
wn lea
der
ship
per
form
ance
.
4
Be
able
to a
sses
s ow
n lea
der
ship
per
form
ance
4.2
Eva
luat
e ow
n lea
der
ship
per
form
ance
.
Pear
son E
dex
cel Le
vel 5 D
iplo
ma
in M
anag
emen
t –
Spec
ific
atio
n –
Iss
ue
1 –
Feb
ruar
y 2014 ©
Pea
rson
Educa
tion L
imited
2014
23
Lear
ner
nam
e:_______________________________________________
Dat
e:_____________________________
Lear
ner
sig
nat
ure
:____________________________________________
D
ate:
_____________________________
Ass
esso
r si
gnat
ure
:___________________________________________
D
ate:
_____________________________
Inte
rnal
ver
ifie
r si
gnat
ure
:______________________________________
(i
f sa
mple
d)
Dat
e:_____________________________
Pearson Edexcel Level 5 Diploma in Management Specification – Issue1 – February 2014 © Pearson Education Limited 2014
24
Pearson Edexcel Level 5 Diploma in Management – Specification – Issue 1 – February 2014 © Pearson Education Limited 2014
25
Unit 3: Plan Change in own Area of Responsibility
Unit reference number: R/600/9654
QCF level: 5
Credit value: 6
Guided learning hours: 30
Unit aim This unit helps learners to develop a communications strategy and plan for change within their area of responsibility.
Unit assessment requirements/evidence requirements Assessment must be carried out in way that is consistent with the requirements outlined in Annexe A: Assessment Strategy.
To pass the unit, learners must meet all of the assessment criteria.
Assessment methodology This unit is assessed using evidence from the workplace, i.e. observable performance, physical products of work (such as reports, plans, correspondence etc.), witness testimony, discussion and questioning etc.
Simulation is not allowed.
Pear
son E
dex
cel Le
vel 5 D
iplo
ma
in M
anag
emen
t Spec
ific
atio
n –
Iss
ue1
– F
ebru
ary
2014 ©
Pea
rson
Educa
tion L
imited
2014
26
Learn
ing
ou
tco
mes
an
d a
ssess
men
t cr
iteri
a
To p
ass
this
unit,
the
lear
ner
nee
ds
to d
emon
stra
te t
hat
they
can
mee
t al
l th
e le
arnin
g o
utc
omes
for
the
unit.
The
asse
ssm
ent
criter
ia
det
erm
ine
the
stan
dar
d r
equired
to a
chie
ve t
he
unit.
Learn
ing
ou
tco
mes
Ass
ess
men
t cr
iteri
a
Evid
en
ce
typ
e
Po
rtfo
lio
re
fere
nce
D
ate
1
Under
stan
d h
ow
to
pla
n c
han
ge
1.1
Anal
yse,
com
par
e an
d e
valu
ate
tools
and t
echniq
ues
for
pla
nnin
g
chan
ge.
2.1
Id
entify
and e
xpla
in t
he
chan
ge
required
.
2.2
D
evel
op a
pla
n t
o e
ffec
t th
e re
quired
chan
ge.
2.3
Ass
ess
dev
elopm
ent
requirem
ents
nee
ded
to e
nsu
re t
he
succ
ess
of
the
pla
nned
chan
ge.
2
Be
able
to d
evel
op
pla
ns
for
chan
ge
in
ow
n a
rea
of
resp
onsi
bili
ty
2.4
Eva
luat
e th
e risk
s an
d b
enef
its
asso
ciat
ed w
ith t
he
pla
n a
nd c
onsi
der
co
ntingen
cy a
rran
gem
ents
bas
ed o
n iden
tified
ris
ks.
3
Be
able
to d
evel
op
syst
ems
for
monitoring a
nd
asse
ssin
g p
rogre
ss
3.1
D
eter
min
e ap
pro
priat
e sy
stem
s to
monitor
and a
sses
s th
e pro
gre
ss o
f ch
ange.
4.1
Eva
luat
e bar
rier
s th
at m
ay h
inder
the
pla
nned
chan
ge.
4
Be
able
to e
valu
ate
bar
rier
s an
d
det
erm
ine
way
s to
ove
rcom
e re
sist
ance
to
pla
nned
chan
ge
4.2
D
eter
min
e w
ays
to o
verc
om
e re
sist
ance
to
pla
nned
chan
ge.
5.1
Eva
luat
e a
range
of co
mm
unic
atio
n m
ethods
to s
upport
the
pro
cess
of
chan
ge.
5
Be
able
to d
evel
op
a co
mm
unic
atio
n
stra
tegy
to
faci
litat
e th
e pro
cess
for
chan
ge
5.2
D
evel
op a
com
munic
atio
n s
trat
egy
to f
acili
tate
the
pro
cess
for
chan
ge
and r
evie
w w
ith fee
dbac
k to
con
tinue
the
pro
cess
for
chan
ge.
Pear
son E
dex
cel Le
vel 5 D
iplo
ma
in M
anag
emen
t –
Spec
ific
atio
n –
Iss
ue
1 –
Feb
ruar
y 2014 ©
Pea
rson
Educa
tion L
imited
2014
27
Lear
ner
nam
e:_______________________________________________
D
ate:
_____________________________
Lear
ner
sig
nat
ure
:____________________________________________
D
ate:
_____________________________
Ass
esso
r si
gnat
ure
:___________________________________________
D
ate:
_____________________________
Inte
rnal
ver
ifie
r si
gnat
ure
:______________________________________
(i
f sa
mple
d)
Dat
e:_____________________________
Pearson Edexcel Level 5 Diploma in Management Specification – Issue1 – February 2014 © Pearson Education Limited 2014
28
Pearson Edexcel Level 5 Diploma in Management – Specification – Issue 1 – February 2014 © Pearson Education Limited 2014
29
Unit 4: Work Productively with Colleagues and Stakeholders
Unit reference number: M/600/9662
QCF level: 5
Credit value: 6
Guided learning hours: 30
Unit aim This unit will help learners to maintain, monitor, review and improve working relationships with colleagues and stakeholders.
Unit assessment requirements/evidence requirements Assessment must be carried out in way that is consistent with the requirements outlined in Annexe A: Assessment Strategy.
To pass the unit, learners must meet all of the assessment criteria.
Assessment methodology This unit is assessed using evidence from the workplace, i.e. observable performance, physical products of work (such as reports, plans, correspondence etc.), witness testimony, discussion and questioning etc.
Simulation is not allowed.
Pear
son E
dex
cel Le
vel 5 D
iplo
ma
in M
anag
emen
t Spec
ific
atio
n –
Iss
ue1
– F
ebru
ary
2014 ©
Pea
rson
Educa
tion L
imited
2014
30
Learn
ing
ou
tco
mes
an
d a
ssess
men
t cr
iteri
a
To p
ass
this
unit,
the
lear
ner
nee
ds
to d
emon
stra
te t
hat
they
can
mee
t al
l th
e le
arnin
g o
utc
omes
for
the
unit.
The
asse
ssm
ent
criter
ia
det
erm
ine
the
stan
dar
d r
equired
to a
chie
ve t
he
unit.
Learn
ing
ou
tco
mes
Ass
ess
men
t cr
iteri
a
Evid
en
ce
typ
e
Po
rtfo
lio
re
fere
nce
D
ate
1.1
Id
entify
info
rmat
ion t
o b
e co
mm
unic
ated
to s
elec
ted c
olle
agues
and
stak
ehold
ers.
1
Be
able
to p
rovi
de
colle
agues
and
stak
ehold
ers
with
info
rmat
ion
1.2
Adap
t an
d p
rese
nt
appro
priat
e in
form
atio
n in w
ays
that
pro
mot
e under
stan
din
g t
o co
lleag
ues
or
stak
ehold
ers.
2
Be
able
to c
onsu
lt
with c
olle
agues
an
d s
take
hold
ers
in
rela
tion t
o
dec
isio
ns
or
activi
ties
2.1
Com
munic
ate
with c
olle
agues
and s
take
hold
ers
regar
din
g a
ny
dec
isio
ns
or
activi
ties
.
3.1
Exa
min
e th
e ben
efits
of e
nsu
ring a
gre
emen
ts m
ade
with c
olle
agues
an
d s
take
hold
ers
are
fulfill
ed.
3
Under
stan
d t
he
import
ance
of
fulfill
ing
agre
emen
ts a
nd
honouring
com
mitm
ents
m
ade
to c
olle
agues
an
d s
take
hold
ers
3.2
Exa
min
e th
e neg
ativ
e im
pac
t on indiv
idual
s an
d o
rgan
isat
ions
of
not
fulfill
ing a
gre
emen
ts m
ade
with c
olle
agues
and s
take
hold
ers.
4
Under
stan
d h
ow
to
man
age
pote
ntial
co
nflic
ts o
f in
tere
st
4.1
Exp
lain
how
to iden
tify
and m
anag
e pote
ntial
conflic
ts o
f in
tere
st.
Pear
son E
dex
cel Le
vel 5 D
iplo
ma
in M
anag
emen
t –
Spec
ific
atio
n –
Iss
ue
1 –
Feb
ruar
y 2014 ©
Pea
rson
Educa
tion L
imited
2014
31
Learn
ing
ou
tco
mes
Ass
ess
men
t cr
iteri
a
Evid
en
ce
typ
e
Po
rtfo
lio
re
fere
nce
D
ate
5.1
Exp
lain
the
import
ance
of
mon
itoring c
han
ges
in t
he
work
ing
envi
ronm
ent
in r
elat
ion t
o c
olle
agues
and s
take
hold
ers.
5
Under
stan
d h
ow
to
be
able
to m
onitor
work
ing
rela
tionsh
ips
5.2
Exp
lain
how
to m
onitor
chan
ge
in t
he
work
ing e
nvi
ronm
ent.
6.1
Anal
yse
feed
bac
k on
work
ing r
elat
ionsh
ips
from
colle
agues
and
stak
ehold
ers.
6.2
Eva
luat
e w
orki
ng r
elat
ionsh
ips
with c
olle
agues
and s
take
hold
ers
in
term
s of
continued
use
and e
ffec
tive
nes
s.
6
Be
able
to r
evie
w
and im
pro
ve t
he
effe
ctiv
enes
s of
work
ing
rela
tionsh
ips
6.3
Id
entify
and im
ple
men
t im
pro
vem
ents
to w
ork
ing r
elat
ionsh
ips.
Lear
ner
nam
e:_______________________________________________
D
ate:
_____________________________
Lear
ner
sig
nat
ure
:____________________________________________
D
ate:
_____________________________
Ass
esso
r si
gnat
ure
:___________________________________________
D
ate:
_____________________________
Inte
rnal
ver
ifie
r si
gnat
ure
:______________________________________
(i
f sa
mple
d)
Dat
e:_____________________________
Pearson Edexcel Level 5 Diploma in Management Specification – Issue1 – February 2014 © Pearson Education Limited 2014
32
Pearson Edexcel Level 5 Diploma in Management – Specification – Issue 1 – February 2014 © Pearson Education Limited 2014
33
Unit 5: Establish Risk Management Processes for an Organisation
Unit reference number: A/600/9616
QCF level: 5
Credit value: 6
Guided learning hours: 30
Unit aim This unit will ensure that learners can establish and communicate a risk management process within an organisation.
Unit assessment requirements/evidence requirements Assessment must be carried out in way that is consistent with the requirements outlined in Annexe A: Assessment Strategy.
To pass the unit, learners must meet all of the assessment criteria.
Assessment methodology This unit is assessed using evidence from the workplace, i.e. observable performance, physical products of work (such as reports, plans, correspondence etc.), witness testimony, discussion and questioning etc.
Simulation is not allowed.
Pear
son E
dex
cel Le
vel 5 D
iplo
ma
in M
anag
emen
t Spec
ific
atio
n –
Iss
ue1
– F
ebru
ary
2014 ©
Pea
rson
Educa
tion L
imited
2014
34
Learn
ing
ou
tco
mes
an
d a
ssess
men
t cr
iteri
a
To p
ass
this
unit,
the
lear
ner
nee
ds
to d
emon
stra
te t
hat
they
can
mee
t al
l th
e le
arnin
g o
utc
omes
for
the
unit.
The
asse
ssm
ent
criter
ia
det
erm
ine
the
stan
dar
d r
equired
to a
chie
ve t
he
unit.
Learn
ing
ou
tco
mes
Ass
ess
men
t cr
iteri
a
Evid
en
ce
typ
e
Po
rtfo
lio
re
fere
nce
D
ate
1.1
Exp
lain
the
types
of risk
that
can
im
pac
t on a
n o
rgan
isat
ion.
1
Under
stan
d r
isk
man
agem
ent
within
ow
n a
rea
of
resp
onsi
bili
ty
1.2
Rev
iew
the
know
ledge
and a
war
enes
s of
risk
s w
ithin
an o
rgan
isat
ion.
2.1
Id
entify
the
risk
s th
at im
pac
t on a
n o
rgan
isat
ion.
2.2
Id
entify
crite
ria
to e
nab
le e
valu
atio
n o
f th
e im
pac
t of
iden
tified
ris
ks.
2
Be
able
to e
stab
lish a
risk
man
agem
ent
pro
cess
for
an
org
anis
atio
n
2.3
Est
ablis
h p
roce
sses
to m
anag
e risk
within
an o
rgan
isat
ion.
3
Be
able
to a
lloca
te
reso
urc
es t
o e
nab
le
risk
man
agem
ent
activi
ties
to t
ake
pla
ce
3.1
Pl
an r
esourc
es a
cross
an o
rgan
isat
ion f
or
risk
man
agem
ent
activi
ty.
4
Be
able
to
com
munic
ate
risk
m
anag
emen
t pro
cess
es
acro
ss a
n o
rgan
isat
ion
4.1
Com
munic
ate
risk
man
agem
ent
pro
cess
es a
nd p
olic
y ac
ross
an
org
anis
atio
n.
Pear
son E
dex
cel Le
vel 5 D
iplo
ma
in M
anag
emen
t –
Spec
ific
atio
n –
Iss
ue
1 –
Feb
ruar
y 2014 ©
Pea
rson
Educa
tion L
imited
2014
35
Lear
ner
nam
e:_______________________________________________
D
ate:
_____________________________
Lear
ner
sig
nat
ure
:____________________________________________
D
ate:
_____________________________
Ass
esso
r si
gnat
ure
:___________________________________________
D
ate:
_____________________________
Inte
rnal
ver
ifie
r si
gnat
ure
:______________________________________
(i
f sa
mple
d)
Dat
e:_____________________________
Pearson Edexcel Level 5 Diploma in Management Specification – Issue1 – February 2014 © Pearson Education Limited 2014
36
Pearson Edexcel Level 5 Diploma in Management – Specification – Issue 1 – February 2014 © Pearson Education Limited 2014
37
Unit 6: Promote Equality of Opportunity, Diversity and Inclusion Across an Organisation
Unit reference number: T/600/9632
QCF level: 5
Credit value: 6
Guided learning hours: 30
Unit aim This unit helps learners to promote and implement any change to equality, diversity and inclusion policies and procedures in own organisation.
Unit assessment requirements/evidence requirements Assessment must be carried out in way that is consistent with the requirements outlined in Annexe A: Assessment Strategy.
To pass the unit, learners must meet all of the assessment criteria.
Assessment methodology This unit is assessed using evidence from the workplace, i.e. observable performance, physical products of work (such as reports, plans, correspondence etc.), witness testimony, discussion and questioning etc.
Simulation is not allowed.
Pear
son E
dex
cel Le
vel 5 D
iplo
ma
in M
anag
emen
t Spec
ific
atio
n –
Iss
ue1
– F
ebru
ary
2014 ©
Pea
rson
Educa
tion L
imited
2014
38
Learn
ing
ou
tco
mes
an
d a
ssess
men
t cr
iteri
a
To p
ass
this
unit,
the
lear
ner
nee
ds
to d
emon
stra
te t
hat
they
can
mee
t al
l th
e le
arnin
g o
utc
omes
for
the
unit.
The
asse
ssm
ent
criter
ia
det
erm
ine
the
stan
dar
d r
equired
to a
chie
ve t
he
unit.
Learn
ing
ou
tco
mes
Ass
ess
men
t cr
iteri
a
Evid
en
ce
typ
e
Po
rtfo
lio
re
fere
nce
D
ate
1
Be
able
to u
nder
stan
d
the
ben
efits
of
an
incl
usi
ve a
nd d
iver
se
work
forc
e
1.1
Exa
min
e th
e ben
efits
of a
n incl
usi
ve a
nd d
iver
se w
ork
forc
e.
2
Be
able
to u
nder
stan
d
org
anis
atio
n’s
re
sponsi
bili
ties
under
eq
ual
ity
legis
lation a
nd
rele
vant
codes
of
pra
ctic
e
2.1
Exp
lain
how
leg
isla
tion,
equal
ity,
div
ersi
ty,
incl
usi
on a
nd r
elev
ant
codes
of
pra
ctic
e ap
ply
to o
wn o
rgan
isat
ion.
3
Be
able
to b
ench
mar
k eq
ual
ity,
div
ersi
ty a
nd
incl
usi
on
3.1
Exp
lain
how
to b
ench
mar
k to
equal
ity,
div
ersi
ty a
nd incl
usi
on in
ow
n o
rgan
isat
ion.
4
Be
able
to
com
munic
ate
equal
ity,
div
ersi
ty a
nd incl
usi
on
polic
y an
d p
roce
dure
s
4.1
Com
munic
ate
writt
en e
qual
ity,
div
ersi
ty a
nd incl
usi
on p
olic
y an
d
pro
cedure
s al
l re
leva
nt
stak
ehold
ers.
5.1
Anal
yse
effe
ctiv
enes
s of
polic
y an
d p
roce
dure
s fo
r eq
ual
ity,
div
ersi
ty a
nd incl
usi
on iss
ues
.
5
Be
able
to r
evie
w
effe
ctiv
enes
s of
equal
ity,
div
ersi
ty a
nd
incl
usi
on iss
ues
5.2
Im
ple
men
t an
y ch
ange
to t
he
polic
y an
d p
roce
dure
s.
Pear
son E
dex
cel Le
vel 5 D
iplo
ma
in M
anag
emen
t –
Spec
ific
atio
n –
Iss
ue
1 –
Feb
ruar
y 2014 ©
Pea
rson
Educa
tion L
imited
2014
39
Lear
ner
nam
e:_______________________________________________
D
ate:
_____________________________
Lear
ner
sig
nat
ure
:____________________________________________
D
ate:
_____________________________
Ass
esso
r si
gnat
ure
:___________________________________________
D
ate:
_____________________________
Inte
rnal
ver
ifie
r si
gnat
ure
:______________________________________
(i
f sa
mple
d)
Dat
e:_____________________________
Pearson Edexcel Level 5 Diploma in Management Specification – Issue1 – February 2014 © Pearson Education Limited 2014
40
Pearson Edexcel Level 5 Diploma in Management – Specification – Issue 1 – February 2014 © Pearson Education Limited 2014
41
Unit 7: Examine Staff Turnover Issues in own Area of Responsibility
Unit reference number: A/600/9664
QCF level: 5
Credit value: 4
Guided learning hours: 25
Unit aim This unit helps learners who are facing high staff turnover to examine the reasons and potential solutions to this.
Unit assessment requirements/evidence requirements Assessment must be carried out in way that is consistent with the requirements outlined in Annexe A: Assessment Strategy.
To pass the unit, learners must meet all of the assessment criteria.
Assessment methodology This unit is assessed using evidence from the workplace, i.e. observable performance, physical products of work (such as reports, plans, correspondence etc.), witness testimony, discussion and questioning etc.
Simulation is not allowed.
Pear
son E
dex
cel Le
vel 5 D
iplo
ma
in M
anag
emen
t Spec
ific
atio
n –
Iss
ue1
– F
ebru
ary
2014 ©
Pea
rson
Educa
tion L
imited
2014
42
Learn
ing
ou
tco
mes
an
d a
ssess
men
t cr
iteri
a
To p
ass
this
unit,
the
lear
ner
nee
ds
to d
emon
stra
te t
hat
they
can
mee
t al
l th
e le
arnin
g o
utc
omes
for
the
unit.
The
asse
ssm
ent
criter
ia
det
erm
ine
the
stan
dar
d r
equired
to a
chie
ve t
he
unit.
Learn
ing
ou
tco
mes
Ass
ess
men
t cr
iteri
a
Evid
en
ce
typ
e
Po
rtfo
lio
re
fere
nce
D
ate
1.1
Id
entify
info
rmat
ion a
bout
staf
f tu
rnove
r.
1.2
Exa
min
e th
e re
asons
for
staf
f tu
rnove
r in
ow
n a
rea
of
resp
onsi
bili
ty.
1
Be
able
to e
xam
ine
the
reas
ons
for,
and
impac
t of,
sta
ff
turn
ove
r w
hils
t m
ainta
inin
g
confiden
tial
ity
in o
wn
area
of
resp
onsi
bili
ty
1.3
Anal
yse
the
impac
t of
staf
f tu
rnove
r on b
usi
nes
s obje
ctiv
es in o
wn
area
of
resp
onsi
bili
ty m
ainta
inin
g c
onfiden
tial
ity.
2.1
Exa
min
e st
aff
turn
over
rat
e w
ith s
imila
r org
anis
atio
ns.
2
Be
able
to c
om
par
e st
aff tu
rnove
r ra
tes
acro
ss o
rgan
isat
ions
2.2
Ass
ess
staf
f tu
rnove
r in
ow
n o
rgan
isat
ion a
gai
nst
oth
er
org
anis
atio
ns.
3
Under
stan
d h
ow
to
turn
unex
pec
ted
staf
fing t
urn
ove
r in
to
opport
unitie
s ra
ther
th
an t
hre
ats.
3.1
Anal
yse
unex
pec
ted s
taffin
g t
urn
over
and u
se r
esea
rch t
ools
or
tech
niq
ues
as
appro
priat
e.
Lear
ner
nam
e:_______________________________________________
D
ate:
_____________________________
Lear
ner
sig
nat
ure
:____________________________________________
D
ate:
_____________________________
Ass
esso
r si
gnat
ure
:___________________________________________
D
ate:
_____________________________
Inte
rnal
ver
ifie
r si
gnat
ure
:______________________________________
(i
f sa
mple
d)
Dat
e:_____________________________
Pearson Edexcel Level 5 Diploma in Management – Specification – Issue 1 – February 2014 © Pearson Education Limited 2014
43
Unit 8: Developing Collaborative Relationships with Other Organisations
Unit reference number: T/600/9694
QCF level: 5
Credit value: 7
Guided learning hours: 30
Unit aim This unit will ensure that learners are able to identify, set up, maintain, review and evaluate collaborative relationships between their own and other organisations.
Unit assessment requirements/evidence requirements Assessment must be carried out in way that is consistent with the requirements outlined in Annexe A: Assessment Strategy.
To pass the unit, learners must meet all of the assessment criteria.
Assessment methodology This unit is assessed using evidence from the workplace, i.e. observable performance, physical products of work (such as reports, plans, correspondence etc.), witness testimony, discussion and questioning etc.
Simulation is not allowed.
Pear
son E
dex
cel Le
vel 5 D
iplo
ma
in M
anag
emen
t Spec
ific
atio
n –
Iss
ue1
– F
ebru
ary
2014 ©
Pea
rson
Educa
tion L
imited
2014
44
Learn
ing
ou
tco
mes
an
d a
ssess
men
t cr
iteri
a
To p
ass
this
unit,
the
lear
ner
nee
ds
to d
emon
stra
te t
hat
they
can
mee
t al
l th
e le
arnin
g o
utc
omes
for
the
unit.
The
asse
ssm
ent
criter
ia
det
erm
ine
the
stan
dar
d r
equired
to a
chie
ve t
he
unit.
Learn
ing
ou
tco
mes
Ass
ess
men
t cr
iteri
a
Evid
en
ce
typ
e
Po
rtfo
lio
re
fere
nce
D
ate
1.1
Id
entify
org
anis
atio
ns
that
shar
e co
mm
on o
r co
mple
men
tary
obje
ctiv
es t
o o
wn o
rgan
isat
ion.
1.2
Eva
luat
e th
e fe
asib
ility
of
colla
bora
tion w
ith iden
tified
org
anis
atio
ns.
1.3
Eva
luat
e th
e pote
ntial
ben
efits
of co
llabora
tion.
1
Be
able
to iden
tify
pote
ntial
co
llabora
tive
opport
unitie
s w
ith
oth
er o
rgan
isat
ions
1.4
D
evel
op a
busi
nes
s ca
se f
or
colla
bora
tion w
ith iden
tified
org
anis
atio
ns.
2.1
Agre
e th
e st
rate
gic
aim
s an
d o
bje
ctiv
es o
f co
llabora
tion inte
rnal
ly a
nd
with o
ther
org
anis
atio
ns.
2
Be
able
to a
gre
e th
e st
rate
gic
aim
s an
d o
bje
ctiv
es o
f co
llabora
tion
2.2
Agre
e th
e ben
efits
each
org
anis
atio
n e
xpec
ts t
o r
ecei
ve f
rom
co
llabora
tion.
3.1
Agre
e th
e ac
tions
each
org
anis
atio
n w
ill t
ake
and w
hen
.
3.2
Agre
e th
e ex
pec
ted o
utc
om
es o
f co
llabora
tion.
3.3
Agre
e ar
rangem
ents
for
com
munic
atio
n.
3
Be
able
to a
gre
e m
ethods
and
expec
ted o
utc
om
es
of
colla
bora
tion
3.4
Agre
e pro
cess
of co
llabora
tion r
evie
w.
4.1
Im
ple
men
t ag
reed
act
ions
at a
gre
ed t
imes
.
4
Be
able
to inst
igat
e an
d s
ust
ain a
co
llabora
tive
re
lationsh
ip w
ith
anoth
er
org
anis
atio
n
4.2
M
ainta
in c
om
munic
atio
n a
nd p
rovi
de
support
to o
ther
org
anis
atio
ns.
Pear
son E
dex
cel Le
vel 5 D
iplo
ma
in M
anag
emen
t –
Spec
ific
atio
n –
Iss
ue
1 –
Feb
ruar
y 2014 ©
Pea
rson
Educa
tion L
imited
2014
45
Learn
ing
ou
tco
mes
Ass
ess
men
t cr
iteri
a
Evid
en
ce
typ
e
Po
rtfo
lio
re
fere
nce
D
ate
5.1
Rev
iew
and e
valu
ate
the
exte
nt
to w
hic
h t
he
aim
s an
d o
bje
ctiv
es o
f co
llabora
tion h
ave
bee
n a
chie
ved.
5.2
M
ake
a dec
isio
n o
n w
het
her
to c
ontinue
with t
he
colla
bora
tion in t
he
futu
re.
5
Be
able
to r
evie
w
and e
valu
ate
the
colla
bora
tion w
ith
anoth
er
org
anis
atio
n
5.3
D
eter
min
e an
y ch
anges
to b
e m
ade
to t
he
colla
bora
tion if
it w
ere
to
continue.
Lear
ner
nam
e:_______________________________________________
D
ate:
_____________________________
Lear
ner
sig
nat
ure
:____________________________________________
D
ate:
_____________________________
Ass
esso
r si
gnat
ure
:___________________________________________
D
ate:
_____________________________
Inte
rnal
ver
ifie
r si
gnat
ure
:______________________________________
(i
f sa
mple
d)
Dat
e:_____________________________
Pearson Edexcel Level 5 Diploma in Management Specification – Issue1 – February 2014 © Pearson Education Limited 2014
46
Pearson Edexcel Level 5 Diploma in Management – Specification – Issue 1 – February 2014 © Pearson Education Limited 2014
47
Unit 9: Promote the Use of Technology within an Organisation
Unit reference number: J/600/9702
QCF level: 5
Credit value: 6
Guided learning hours: 30
Unit aim This unit will ensure that learners are able to develop, implement, monitor and review a technology strategy for an organisation.
Unit assessment requirements/evidence requirements Assessment must be carried out in way that is consistent with the requirements outlined in Annexe A: Assessment Strategy.
To pass the unit, learners must meet all of the assessment criteria.
Assessment methodology This unit is assessed using evidence from the workplace, i.e. observable performance, physical products of work (such as reports, plans, correspondence etc.), witness testimony, discussion and questioning etc.
Simulation is not allowed.
Pear
son E
dex
cel Le
vel 5 D
iplo
ma
in M
anag
emen
t Spec
ific
atio
n –
Iss
ue1
– F
ebru
ary
2014 ©
Pea
rson
Educa
tion L
imited
2014
48
Learn
ing
ou
tco
mes
an
d a
ssess
men
t cr
iteri
a
To p
ass
this
unit,
the
lear
ner
nee
ds
to d
emon
stra
te t
hat
they
can
mee
t al
l th
e le
arnin
g o
utc
omes
for
the
unit.
The
asse
ssm
ent
criter
ia
det
erm
ine
the
stan
dar
d r
equired
to a
chie
ve t
he
unit.
Learn
ing
ou
tco
mes
Ass
ess
men
t cr
iteri
a
Evid
en
ce
typ
e
Po
rtfo
lio
re
fere
nce
D
ate
1.1
Exa
min
e cu
rren
t use
of te
chnolo
gy
in m
eeting c
ust
om
er n
eeds
within
an
org
anis
atio
n.
1.2
Id
entify
good
pra
ctic
e in
the
use
of te
chnolo
gy
thro
ugh b
ench
mar
king
activi
ties
.
1.3
Ass
ess
opport
unitie
s to
incr
ease
pro
duct
ivity
thro
ugh t
he
use
of
tech
nolo
gy.
1.4
D
evel
op a
tec
hnolo
gy
stra
tegy
to incr
ease
pro
duct
ivity
thro
ugh t
he
pro
motion o
f te
chnolo
gy
in lin
e w
ith o
rgan
isat
ional
val
ues
and
cust
om
er n
eeds.
1
Be
able
to d
evel
op
a st
rate
gy
to
pro
mote
the
use
of
tech
nolo
gy,
in lin
e w
ith o
rgan
isat
ional
va
lues
and
cust
om
er n
eeds
1.5
D
evel
op c
rite
ria
to e
valu
ate
the
succ
ess
of th
e te
chnolo
gy
stra
tegy.
2.1
Com
munic
ate
a te
chnolo
gic
al s
trat
egy
acro
ss a
n o
rgan
isat
ion.
2
Be
able
to
imple
men
t a
stra
tegy
for
pro
moting
tech
nolo
gy
acro
ss
an o
rgan
isat
ion
2.2
Ensu
re r
esourc
es a
nd s
upport
are
pro
vided
acr
oss
an o
rgan
isat
ion t
o
imple
men
t th
e st
rate
gy.
3.1
M
onitor
the
imple
men
tation o
f a
tech
nolo
gy
stra
tegy
acro
ss a
n
org
anis
atio
n.
3
Be
able
to m
onitor
and r
evie
w t
he
impac
t of
an
org
anis
atio
n’s
te
chnolo
gy
stra
tegy,
in lin
e w
ith b
est
pra
ctic
e
3.2
Eva
luat
e th
e su
cces
s of a
tech
nolo
gy
stra
tegy
agai
nst
succ
ess
criter
ia.
Pear
son E
dex
cel Le
vel 5 D
iplo
ma
in M
anag
emen
t –
Spec
ific
atio
n –
Iss
ue
1 –
Feb
ruar
y 2014 ©
Pea
rson
Educa
tion L
imited
2014
49
Lear
ner
nam
e:_______________________________________________
D
ate:
_____________________________
Lear
ner
sig
nat
ure
:____________________________________________
D
ate:
_____________________________
Ass
esso
r si
gnat
ure
:___________________________________________
D
ate:
_____________________________
Inte
rnal
ver
ifie
r si
gnat
ure
:______________________________________
(i
f sa
mple
d)
Dat
e:_____________________________
Pearson Edexcel Level 5 Diploma in Management Specification – Issue1 – February 2014 © Pearson Education Limited 2014
50
Pearson Edexcel Level 5 Diploma in Management – Specification – Issue 1 – February 2014 © Pearson Education Limited 2014
51
Unit 10: Manage Health and Safety Across an Organisation
Unit reference number: H/600/9707
QCF level: 5
Credit value: 6
Guided learning hours: 25
Unit aim This unit will ensure that learners understand their organisation’s responsibilities and liabilities under health and safety legislation. It also ensures learners are able to implement and monitor health and safety policy across an organisation.
Unit assessment requirements/evidence requirements Assessment must be carried out in way that is consistent with the requirements outlined in Annexe A: Assessment Strategy.
To pass the unit, learners must meet all of the assessment criteria.
Assessment methodology This unit is assessed using evidence from the workplace, i.e. observable performance, physical products of work (such as reports, plans, correspondence etc.), witness testimony, discussion and questioning etc.
Simulation is not allowed.
Pear
son E
dex
cel Le
vel 5 D
iplo
ma
in M
anag
emen
t Spec
ific
atio
n –
Iss
ue1
– F
ebru
ary
2014 ©
Pea
rson
Educa
tion L
imited
2014
52
Learn
ing
ou
tco
mes
an
d a
ssess
men
t cr
iteri
a
To p
ass
this
unit,
the
lear
ner
nee
ds
to d
emon
stra
te t
hat
they
can
mee
t al
l th
e le
arnin
g o
utc
omes
for
the
unit.
The
asse
ssm
ent
criter
ia
det
erm
ine
the
stan
dar
d r
equired
to a
chie
ve t
he
unit.
Learn
ing
ou
tco
mes
Ass
ess
men
t cr
iteri
a
Evid
en
ce
typ
e
Po
rtfo
lio
re
fere
nce
D
ate
1.1
Eva
luat
e an
org
anis
atio
n’s
res
pon
sibili
ties
and lia
bili
ties
under
hea
lth
and s
afet
y le
gis
lation.
1
Under
stan
d a
n
org
anis
atio
n’s
re
sponsi
bili
ties
and
liabili
ties
in r
elat
ion
to h
ealth a
nd
safe
ty
1.2
Consu
lt w
ith s
pec
ialis
t ad
viso
r(s)
on h
ealth a
nd s
afet
y re
sponsi
bili
ties
an
d r
equirem
ents
.
2.1
Com
munic
ate
an o
rgan
isat
ion’s
writt
en h
ealth a
nd s
afet
y polic
y ac
ross
an
org
anis
atio
n.
2
Be
able
to p
rom
ote
hea
lth a
nd s
afet
y ac
ross
an
org
anis
atio
n
2.2
Allo
cate
suffic
ient
reso
urc
es t
o d
eal w
ith h
ealth a
nd s
afet
y is
sues
ac
ross
an o
rgan
isat
ion.
3.1
Allo
cate
res
ponsi
bili
ty f
or
hea
lth a
nd s
afet
y to
rep
rese
nta
tive
s ac
ross
an
org
anis
atio
n.
3
Be
able
to e
nsu
re
that
hea
lth a
nd
safe
ty
requirem
ents
are
m
et a
cross
an
org
anis
atio
n
3.2
Est
ablis
h p
roce
dure
s to
gat
her
dat
a an
d info
rmat
ion o
n h
ealth a
nd
safe
ty p
erfo
rman
ce a
cross
an o
rgan
isat
ion.
Pear
son E
dex
cel Le
vel 5 D
iplo
ma
in M
anag
emen
t –
Spec
ific
atio
n –
Iss
ue
1 –
Feb
ruar
y 2014 ©
Pea
rson
Educa
tion L
imited
2014
53
Learn
ing
ou
tco
mes
Ass
ess
men
t cr
iteri
a
Evid
en
ce
typ
e
Po
rtfo
lio
re
fere
nce
D
ate
4.1
Anal
yse
hea
lth a
nd s
afet
y dat
a an
d info
rmat
ion.
4.2
Rev
iew
hea
lth a
nd s
afet
y polic
y an
d m
ake
revi
sions
as r
equired
.
4.3
Id
entify
and e
valu
ate
non-c
om
plia
nce
with h
ealth a
nd s
afet
y polic
y an
d p
ract
ices
.
4.4
Consu
lt w
ith s
pec
ialis
ts o
n p
ropose
d a
ctio
ns.
4
Be
able
to m
onitor,
re
view
and r
eport
on h
ealth a
nd
safe
ty p
olic
y an
d
pra
ctic
es
4.5
Colla
te d
ata
and info
rmat
ion a
nd r
eport
on o
wn o
rgan
isat
ion’s
hea
lth
and s
afet
y per
form
ance
.
Lear
ner
nam
e:_______________________________________________
D
ate:
_____________________________
Lear
ner
sig
nat
ure
:____________________________________________
D
ate:
_____________________________
Ass
esso
r si
gnat
ure
:___________________________________________
D
ate:
_____________________________
Inte
rnal
ver
ifie
r si
gnat
ure
:______________________________________
(i
f sa
mple
d)
Dat
e:_____________________________
Pearson Edexcel Level 5 Diploma in Management Specification – Issue1 – February 2014 © Pearson Education Limited 2014
54
Pearson Edexcel Level 5 Diploma in Management – Specification – Issue 1 – February 2014 © Pearson Education Limited 2014
55
Unit 11: Monitor and Review Business Processes
Unit reference number: A/600/9759
QCF level: 5
Credit value: 3
Guided learning hours: 20
Unit aim This unit enables learners to monitor, implement and review business processes in their own area of responsibility.
Unit assessment requirements/evidence requirements Assessment must be carried out in way that is consistent with the requirements outlined in Annexe A: Assessment Strategy.
To pass the unit, learners must meet all of the assessment criteria.
Assessment methodology This unit is assessed using evidence from the workplace, i.e. observable performance, physical products of work (such as reports, plans, correspondence etc.), witness testimony, discussion and questioning etc.
Simulation is not allowed
Pear
son E
dex
cel Le
vel 5 D
iplo
ma
in M
anag
emen
t Spec
ific
atio
n –
Iss
ue1
– F
ebru
ary
2014 ©
Pea
rson
Educa
tion L
imited
2014
56
Learn
ing
ou
tco
mes
an
d a
ssess
men
t cr
iteri
a
To p
ass
this
unit,
the
lear
ner
nee
ds
to d
emon
stra
te t
hat
they
can
mee
t al
l th
e le
arnin
g o
utc
omes
for
the
unit.
The
asse
ssm
ent
criter
ia
det
erm
ine
the
stan
dar
d r
equired
to a
chie
ve t
he
unit.
Learn
ing
ou
tco
mes
Ass
ess
men
t cr
iteri
a
Evid
en
ce
typ
e
Po
rtfo
lio
re
fere
nce
D
ate
1.1
D
evel
op m
easu
res
that
are
appro
priat
e an
d p
rovi
de
suitab
le
info
rmat
ion t
o a
sses
s busi
nes
s pro
cess
es.
1
Be
able
to m
onitor
busi
nes
s pro
cess
es
in o
wn a
rea
of
resp
onsi
bili
ty
1.2
M
onitor
the
qual
ity
of w
ork
agai
nst
key
succ
ess
criter
ia w
ork
ing w
ith
rele
vant
stak
ehold
ers.
2.1
Rev
iew
busi
nes
s pro
cess
es.
2.2
Tak
e co
rrec
tive
act
ion a
nd r
evis
e pla
ns
wher
e nec
essa
ry.
2.3
Im
ple
men
t re
vise
d b
usi
nes
s pro
cess
es t
o a
ll re
leva
nt
stak
ehold
ers.
2
Be
able
to r
evie
w
and im
pro
ve
busi
nes
s pro
cess
es
in o
wn a
rea
of
resp
onsi
bili
ty
2.4
M
easu
re t
he
effe
cts
of c
han
ge
in b
usi
nes
s pro
cess
es in o
wn a
rea
of
resp
onsi
bili
ty.
Lear
ner
nam
e:_______________________________________________
D
ate:
_____________________________
Lear
ner
sig
nat
ure
:____________________________________________
D
ate:
_____________________________
Ass
esso
r si
gnat
ure
:___________________________________________
D
ate:
_____________________________
Inte
rnal
ver
ifie
r si
gnat
ure
:______________________________________
(i
f sa
mple
d)
Dat
e:_____________________________
Pearson Edexcel Level 5 Diploma in Management – Specification – Issue 1 – February 2014 © Pearson Education Limited 2014
57
Unit 12: Develop a Customer-Focused Organisation
Unit reference number: T/600/9792
QCF level: 5
Credit value: 5
Guided learning hours: 25
Unit aim This unit will ensure that learners are able to develop and maintain a vision for customer service.
Unit assessment requirements/evidence requirements Assessment must be carried out in way that is consistent with the requirements outlined in Annexe A: Assessment Strategy.
To pass the unit, learners must meet all of the assessment criteria.
Assessment methodology This unit is assessed using evidence from the workplace, i.e. observable performance, physical products of work (such as reports, plans, correspondence etc.), witness testimony, discussion and questioning etc.
Simulation is not allowed.
Pear
son E
dex
cel Le
vel 5 D
iplo
ma
in M
anag
emen
t Spec
ific
atio
n –
Iss
ue1
– F
ebru
ary
2014 ©
Pea
rson
Educa
tion L
imited
2014
58
Learn
ing
ou
tco
mes
an
d a
ssess
men
t cr
iteri
a
To p
ass
this
unit,
the
lear
ner
nee
ds
to d
emon
stra
te t
hat
they
can
mee
t al
l th
e le
arnin
g o
utc
omes
for
the
unit.
The
asse
ssm
ent
criter
ia
det
erm
ine
the
stan
dar
d r
equired
to a
chie
ve t
he
unit.
Learn
ing
ou
tco
mes
Ass
ess
men
t cr
iteri
a
Evid
en
ce
typ
e
Po
rtfo
lio
re
fere
nce
D
ate
1.1
Exa
min
e ow
n o
rgan
isat
ion’s
vis
ion in m
eeting c
ust
om
er n
eeds.
1.2
Anal
yse
how
em
plo
yees
com
munic
ate
with c
ust
om
ers
in o
wn
org
anis
atio
n.
1.3
Id
entify
are
as f
or
impro
vem
ent
usi
ng t
ools
and t
echniq
ues
.
1.4
Pr
oduce
a m
issi
on s
tate
men
t th
at s
ets
out
cust
om
er-b
ased
val
ues
and
bel
iefs
.
1
Be
able
to d
evel
op
and c
om
munic
ate
a vi
sion f
or
cust
om
er-b
ased
va
lues
in o
wn
org
anis
atio
n
1.5
Com
munic
ate
shar
ed v
isio
n o
n c
ust
om
er f
ocu
s in
ow
n o
rgan
isat
ion.
2.1
D
evel
op a
set
of new
or
revi
sed c
ust
om
er s
ervi
ce s
tandar
ds.
2.2
D
eter
min
e su
cces
s cr
iter
ia in m
eeting r
evis
ed c
ust
om
er s
ervi
ce
stan
dar
ds.
2
Be
able
to d
evel
op
succ
ess
criter
ia
and m
ainta
in a
cu
stom
er f
ocus
acro
ss a
n
org
anis
atio
n
2.3
D
evel
op s
chem
es a
cross
ow
n o
rgan
isat
ion t
hat
pro
mote
a
com
mitm
ent
to c
ust
om
er s
ervi
ce.
3.1
Eva
luat
e re
vise
d s
tandar
ds
agai
nst
succ
ess
criter
ia.
3.2
Anal
yse
cust
om
er s
ervi
ce lev
els
usi
ng b
ench
mar
king t
ools
and
tech
niq
ues
.
3
Be
able
to m
onitor
cust
om
er f
ocus
and
iden
tify
are
as f
or
impro
vem
ent
acro
ss o
wn
org
anis
atio
n
3.3
M
ake
reco
mm
endat
ions
for
impro
ving c
ust
om
er f
ocu
s in
ow
n
org
anis
atio
n.
Pear
son E
dex
cel Le
vel 5 D
iplo
ma
in M
anag
emen
t –
Spec
ific
atio
n –
Iss
ue
1 –
Feb
ruar
y 2014 ©
Pea
rson
Educa
tion L
imited
2014
59
Lear
ner
nam
e:_______________________________________________
Dat
e:_____________________________
Lear
ner
sig
nat
ure
:____________________________________________
D
ate:
_____________________________
Ass
esso
r si
gnat
ure
:___________________________________________
D
ate:
_____________________________
Inte
rnal
ver
ifie
r si
gnat
ure
:______________________________________
(i
f sa
mple
d)
Dat
e:_____________________________
Pearson Edexcel Level 5 Diploma in Management Specification – Issue1 – February 2014 © Pearson Education Limited 2014
60
Pearson Edexcel Level 5 Diploma in Management – Specification – Issue 1 – February 2014 © Pearson Education Limited 2014
61
Unit 13: Conduct a Quality Audit
Unit reference number: J/600/9800
QCF level: 6
Credit value: 6
Guided learning hours: 30
Unit aim This unit will ensure that learners understand the principles and process of quality auditing. Learners will be able to report on, evaluate and monitor a quality audit.
Unit assessment requirements/evidence requirements Assessment must be carried out in way that is consistent with the requirements outlined in Annexe A: Assessment Strategy.
To pass the unit, learners must meet all of the assessment criteria.
Assessment methodology This unit is assessed using evidence from the workplace, i.e. observable performance, physical products of work (such as reports, plans, correspondence etc.), witness testimony, discussion and questioning etc.
Simulation is not allowed.
Pear
son E
dex
cel Le
vel 5 D
iplo
ma
in M
anag
emen
t Spec
ific
atio
n –
Iss
ue1
– F
ebru
ary
2014 ©
Pea
rson
Educa
tion L
imited
2014
62
Learn
ing
ou
tco
mes
an
d a
ssess
men
t cr
iteri
a
To p
ass
this
unit,
the
lear
ner
nee
ds
to d
emon
stra
te t
hat
they
can
mee
t al
l th
e le
arnin
g o
utc
omes
for
the
unit.
The
asse
ssm
ent
criter
ia
det
erm
ine
the
stan
dar
d r
equired
to a
chie
ve t
he
unit.
Learn
ing
ou
tco
mes
Ass
ess
men
t cr
iteri
a
Evid
en
ce
typ
e
Po
rtfo
lio
re
fere
nce
D
ate
1.1
D
efin
e th
e princi
ple
s, t
ools
and t
echniq
ues
use
d w
hen
under
taki
ng
qual
ity
audits.
1.2
Eva
luat
e th
e m
ost
appro
priat
e m
ethod f
or
carr
ying o
ut
a qual
ity
audit.
1
Under
stan
d q
ual
ity
man
agem
ent
1.3
D
escr
ibe
the
per
sonal
char
acte
rist
ics
nee
ded
to a
chie
ve t
he
obje
ctiv
es
of
the
audit.
2.1
Pr
ovi
de
the
required
per
iod o
f notice
to t
he
auditee
, prior
to c
arry
ing
out
a qual
ity
audit.
2.2
Est
ablis
h t
he
scope
and o
bje
ctiv
es o
f th
e au
dit,
and a
ny
pre
vious
audit h
isto
ry.
2.3
Pr
epar
e a
contingen
cy p
lan f
or
the
qual
ity
audit p
roce
ss.
2
Be
able
to p
repar
e to
car
ry o
ut
a qual
ity
audit
2.4
Com
munic
ate
the
audit p
roce
sses
to
the
auditee
, in
cludin
g t
hei
r ro
le
and r
esponsi
bili
ties
.
3.1
Id
entify
the
audit p
roce
dure
s an
d h
ighlig
ht
the
qual
ity
pro
cess
es.
3
Be
able
to c
arry
out
a qual
ity
audit
3.2
Pr
epar
e a
report
on t
he
findin
gs
of t
he
qual
ity
audit.
4.1
Com
munic
ate
the
resu
lts
of th
e au
dit t
o s
take
hold
ers.
4.2
Agre
e co
rrec
tive
act
ion.
4
Be
able
to
com
munic
ate
resu
lts
of
a qual
ity
audit
4.3
Id
entify
any
imm
edia
te r
isk
to s
take
hold
ers
and c
onsu
lt w
ith
spec
ialis
ts if
nec
essa
ry.
Pear
son E
dex
cel Le
vel 5 D
iplo
ma
in M
anag
emen
t –
Spec
ific
atio
n –
Iss
ue
1 –
Feb
ruar
y 2014 ©
Pea
rson
Educa
tion L
imited
2014
63
Learn
ing
ou
tco
mes
Ass
ess
men
t cr
iteri
a
Evid
en
ce
typ
e
Po
rtfo
lio
re
fere
nce
D
ate
5.1
M
onitor
the
imple
men
tation o
f th
e co
rrec
tive
act
ion a
gre
ed.
5
Be
able
to m
onitor
corr
ective
act
ion
and m
ainta
in
reco
rds
5.2
M
ainta
in r
ecord
s of th
e qual
ity
audit t
rail.
Lear
ner
nam
e:_______________________________________________
D
ate:
_____________________________
Lear
ner
sig
nat
ure
:____________________________________________
D
ate:
_____________________________
Ass
esso
r si
gnat
ure
:___________________________________________
D
ate:
_____________________________
Inte
rnal
ver
ifie
r si
gnat
ure
:______________________________________
(i
f sa
mple
d)
Dat
e:_____________________________
Pearson Edexcel Level 5 Diploma in Management Specification – Issue1 – February 2014 © Pearson Education Limited 2014
64
Pearson Edexcel Level 5 Diploma in Management – Specification – Issue 1 – February 2014 © Pearson Education Limited 2014
65
Unit 14: Manage Product Development and Marketing
Unit reference number: R/600/9802
QCF level: 5
Credit value: 7
Guided learning hours: 30
Unit aim This unit will ensure that learners are able to determine customer requirements by developing and evaluating products and/or services.
Unit assessment requirements/evidence requirements Assessment must be carried out in way that is consistent with the requirements outlined in Annexe A: Assessment Strategy.
To pass the unit, learners must meet all of the assessment criteria.
Assessment methodology This unit is assessed using evidence from the workplace, i.e. observable performance, physical products of work (such as reports, plans, correspondence etc.), witness testimony, discussion and questioning etc.
Simulation is not allowed.
Pear
son E
dex
cel Le
vel 5 D
iplo
ma
in M
anag
emen
t Spec
ific
atio
n –
Iss
ue1
– F
ebru
ary
2014 ©
Pea
rson
Educa
tion L
imited
2014
66
Learn
ing
ou
tco
mes
an
d a
ssess
men
t cr
iteri
a
To p
ass
this
unit,
the
lear
ner
nee
ds
to d
emon
stra
te t
hat
they
can
mee
t al
l th
e le
arnin
g o
utc
omes
for
the
unit.
The
asse
ssm
ent
criter
ia
det
erm
ine
the
stan
dar
d r
equired
to a
chie
ve t
he
unit.
Learn
ing
ou
tco
mes
Ass
ess
men
t cr
iteri
a
Evid
en
ce
typ
e
Po
rtfo
lio
re
fere
nce
D
ate
1.1
Id
entify
the
pro
duct
s an
d/o
r se
rvic
es r
equired
by
cust
om
ers.
1.2
Anal
yse
cust
om
er n
eeds
by
usi
ng r
esea
rch t
ools
and t
echniq
ues
.
1.3
Eva
luat
e cu
stom
er s
atis
fact
ion lev
els.
1
Be
able
to a
sses
s w
het
her
pro
duct
s or
serv
ices
mee
t th
e nee
ds
of
exis
ting a
nd
pote
ntial
cu
stom
ers
in o
wn
org
anis
atio
n
1.4
Exa
min
e how
the
com
pet
itiv
e en
viro
nm
ent
impac
ts o
n o
rgan
isat
ion.
2.1
Rev
iew
pro
duct
s an
d/o
r se
rvic
es t
hat
can
ben
efit f
rom
am
endm
ents
or
additio
ns.
2.2
Conduct
a fea
sibili
ty s
tudy.
2
Be
able
to iden
tify
an
d im
ple
men
t pote
ntial
opport
unitie
s to
m
eet
cust
omer
re
quirem
ents
in
ow
n o
rgan
isat
ion
2.3
D
evel
op a
pla
n t
o im
ple
men
t id
entified
am
endm
ents
or
additio
ns.
3.1
Pr
epar
e a
pla
n b
ased
on p
rioritisi
ng g
oods
or
serv
ices
that
offer
the
bes
t re
turn
on inve
stm
ent.
3
Be
able
to
coord
inat
e th
e m
arke
ting a
nd
dev
elopm
ent
of
ow
n p
roduct
s or
serv
ices
3.2
Coord
inat
e th
e dev
elopm
ent
of hig
h-p
riority
goods
in lin
e w
ith
mar
keting o
bje
ctiv
es.
Pear
son E
dex
cel Le
vel 5 D
iplo
ma
in M
anag
emen
t –
Spec
ific
atio
n –
Iss
ue
1 –
Feb
ruar
y 2014 ©
Pea
rson
Educa
tion L
imited
2014
67
Learn
ing
ou
tco
mes
Ass
ess
men
t cr
iteri
a
Evid
en
ce
typ
e
Po
rtfo
lio
re
fere
nce
D
ate
4.1
Eva
luat
e an
d m
onitor
dem
and a
nd o
bta
in c
ust
om
er f
eedbac
k.
4
Be
able
to m
onitor
dem
and f
or
ow
n
pro
duct
s or
serv
ices
and a
dju
st
mar
keting
acco
rdin
gly
4.2
Im
ple
men
t ch
ange
to t
he
mar
keting s
trat
egy
as r
equired
.
Lear
ner
nam
e:_______________________________________________
D
ate:
_____________________________
Lear
ner
sig
nat
ure
:____________________________________________
D
ate:
_____________________________
Ass
esso
r si
gnat
ure
:___________________________________________
D
ate:
_____________________________
Inte
rnal
ver
ifie
r si
gnat
ure
:______________________________________
(i
f sa
mple
d)
Dat
e:_____________________________
Pearson Edexcel Level 5 Diploma in Management Specification – Issue1 – February 2014 © Pearson Education Limited 2014
68
Pearson Edexcel Level 5 Diploma in Management – Specification – Issue 1 – February 2014 © Pearson Education Limited 2014
69
Unit 15: Develop, Maintain and Review Personal Networks
Unit reference number: R/600/9587
QCF level: 4
Credit value: 4
Guided learning hours: 25
Unit aim This unit helps learners to develop, maintain and review networking relationships based on personal contacts.
Unit assessment requirements/evidence requirements Assessment must be carried out in way that is consistent with the requirements outlined in Annexe A: Assessment Strategy.
To pass the unit, learners must meet all of the assessment criteria.
Assessment methodology This unit is assessed using evidence from the workplace, i.e. observable performance, physical products of work (such as reports, plans, correspondence etc.), witness testimony, discussion and questioning etc.
Simulation is not allowed.
Pear
son E
dex
cel Le
vel 5 D
iplo
ma
in M
anag
emen
t Spec
ific
atio
n –
Iss
ue1
– F
ebru
ary
2014 ©
Pea
rson
Educa
tion L
imited
2014
70
Learn
ing
ou
tco
mes
an
d a
ssess
men
t cr
iteri
a
To p
ass
this
unit,
the
lear
ner
nee
ds
to d
emon
stra
te t
hat
they
can
mee
t al
l th
e le
arnin
g o
utc
omes
for
the
unit.
The
asse
ssm
ent
criter
ia
det
erm
ine
the
stan
dar
d r
equired
to a
chie
ve t
he
unit.
Learn
ing
ou
tco
mes
Ass
ess
men
t cr
iteri
a
Evid
en
ce
typ
e
Po
rtfo
lio
re
fere
nce
D
ate
1.1
Eva
luat
e th
e ben
efits
of n
etw
ork
ing w
ith indiv
idual
s an
d
org
anis
atio
ns.
1.2
Id
entify
indiv
idual
s an
d o
rgan
isat
ions
that
wou
ld p
rovi
de
ben
efits
to
ow
n o
rgan
isat
ion a
nd n
etw
ork
s.
1
Under
stan
d t
he
ben
efits
of
net
work
ing a
nd t
he
nee
d f
or
dat
a priva
cy
1.3
Exp
lain
the
nee
d f
or
confiden
tial
ity
with n
etw
orki
ng c
onta
cts.
2.1
D
evel
op n
etw
ork
s th
at w
ill p
rovi
de
per
sonal
and o
rgan
isat
ional
ben
efit.
2
Be
able
to d
evel
op
a per
sonal
net
work
of
conta
cts
2.2
D
evel
op g
uid
elin
es f
or
work
ing w
ith n
etw
ork
s in
lin
e w
ith
org
anis
atio
nal
pro
cedure
s.
3.1
Ass
ess
the
valu
e of
ow
n c
urr
ent
per
sonal
net
work
.
3
Be
able
to r
evie
w
net
work
ing
rela
tionsh
ips
3.2
Eva
luat
e ow
n e
xper
ience
with e
xist
ing c
onta
cts
and u
se t
hes
e to
in
form
futu
re a
ctio
ns.
Lear
ner
nam
e:_______________________________________________
D
ate:
_____________________________
Lear
ner
sig
nat
ure
:____________________________________________
D
ate:
_____________________________
Ass
esso
r si
gnat
ure
:___________________________________________
D
ate:
_____________________________
Inte
rnal
ver
ifie
r si
gnat
ure
:______________________________________
(i
f sa
mple
d)
Dat
e:_____________________________
Pearson Edexcel Level 5 Diploma in Management – Specification – Issue 1 – February 2014 © Pearson Education Limited 2014
71
Unit 16: Ensure Compliance with Legal, Regulatory, Ethical and Social Requirements
Unit reference number: H/600/9609
QCF level: 4
Credit value: 5
Guided learning hours: 25
Unit aim This unit helps learners to identify and correct failures in compliance with legal, regulatory, ethical and social requirements relating to their own areas of responsibility.
Unit assessment requirements/evidence requirements Assessment must be carried out in way that is consistent with the requirements outlined in Annexe A: Assessment Strategy.
To pass the unit, learners must meet all of the assessment criteria.
Assessment methodology This unit is assessed using evidence from the workplace, i.e. observable performance, physical products of work (such as reports, plans, correspondence etc.), witness testimony, discussion and questioning etc.
Simulation is not allowed.
Pear
son E
dex
cel Le
vel 5 D
iplo
ma
in M
anag
emen
t Spec
ific
atio
n –
Iss
ue1
– F
ebru
ary
2014 ©
Pea
rson
Educa
tion L
imited
2014
72
Learn
ing
ou
tco
mes
an
d a
ssess
men
t cr
iteri
a
To p
ass
this
unit,
the
lear
ner
nee
ds
to d
emon
stra
te t
hat
they
can
mee
t al
l th
e le
arnin
g o
utc
omes
for
the
unit.
The
asse
ssm
ent
criter
ia
det
erm
ine
the
stan
dar
d r
equired
to a
chie
ve t
he
unit.
Learn
ing
ou
tco
mes
Ass
ess
men
t cr
iteri
a
Evid
en
ce
typ
e
Po
rtfo
lio
re
fere
nce
D
ate
1
Be
able
to m
onitor
the
oper
atio
nal
com
plia
nce
of
pro
cedure
s in
m
eeting leg
al,
regula
tory
, et
hic
al a
nd
soci
al r
equirem
ents
1.1
M
onitor
the
oper
atio
nal
com
plia
nce
of
pro
cedure
s in
mee
ting leg
al,
regula
tory
, et
hic
al a
nd s
oci
al r
equirem
ents
.
2.1
Id
entify
are
as o
f non-c
om
plia
nce
with leg
al,
regula
tory
, et
hic
al a
nd
soci
al p
roce
dure
s.
2.2
Exa
min
e re
asons
for
non-c
om
plia
nce
with p
roce
dure
s.
2
Be
able
to iden
tify
and
mak
e re
com
men
dat
ions
on
area
s of
non
-co
mplia
nce
with
pro
cedure
s fo
r le
gal
, re
gula
tory
, et
hic
al a
nd
soci
al r
equirem
ents
re
lating t
o o
wn a
rea
of
resp
onsi
bili
ty
2.3
M
ake
reco
mm
endat
ions
for
corr
ections
to e
nsu
re c
om
plia
nce
with
pro
cedure
s.
Lear
ner
nam
e:_______________________________________________
D
ate:
_____________________________
Lear
ner
sig
nat
ure
:____________________________________________
D
ate:
_____________________________
Ass
esso
r si
gnat
ure
:___________________________________________
D
ate:
_____________________________
Inte
rnal
ver
ifie
r si
gnat
ure
:______________________________________
(i
f sa
mple
d)
Dat
e:_____________________________
Pearson Edexcel Level 5 Diploma in Management – Specification – Issue 1 – February 2014 © Pearson Education Limited 2014
73
Unit 17: Manage Risk in own Area of Responsibility
Unit reference number: L/600/9619
QCF level: 4
Credit value: 4
Guided learning hours: 25
Unit aim This unit will ensure that learners can evaluate and manage risk in own area of responsibility, and communicate information on risks to relevant stakeholders.
Unit assessment requirements/evidence requirements Assessment must be carried out in way that is consistent with the requirements outlined in Annexe A: Assessment Strategy.
To pass the unit, learners must meet all of the assessment criteria.
Assessment methodology This unit is assessed using evidence from the workplace, i.e. observable performance, physical products of work (such as reports, plans, correspondence etc.), witness testimony, discussion and questioning etc.
Simulation is not allowed.
Pear
son E
dex
cel Le
vel 5 D
iplo
ma
in M
anag
emen
t Spec
ific
atio
n –
Iss
ue1
– F
ebru
ary
2014 ©
Pea
rson
Educa
tion L
imited
2014
74
Learn
ing
ou
tco
mes
an
d a
ssess
men
t cr
iteri
a
To p
ass
this
unit,
the
lear
ner
nee
ds
to d
emon
stra
te t
hat
they
can
mee
t al
l th
e le
arnin
g o
utc
omes
for
the
unit.
The
asse
ssm
ent
criter
ia
det
erm
ine
the
stan
dar
d r
equired
to a
chie
ve t
he
unit.
Learn
ing
ou
tco
mes
Ass
ess
men
t cr
iteri
a
Evid
en
ce
typ
e
Po
rtfo
lio
re
fere
nce
D
ate
1.1
Id
entify
pote
ntial
ris
ks in c
urr
ent
and p
lanned
act
ivitie
s w
ithin
ow
n
area
of
resp
onsi
bili
ty.
1.2
Ass
ess
the
nat
ure
of
iden
tified
ris
ks a
nd p
ote
ntial
conse
quen
ces.
1
Be
able
to u
nder
take
a
risk
eva
luat
ion f
or
curr
ent
and p
lanned
ac
tivi
ties
within
ow
n
area
of
resp
onsi
bili
ty
1.3
Eva
luat
e th
e pro
bab
ility
of
iden
tified
ris
ks o
ccurr
ing.
2.1
Id
entify
way
s an
d m
eans
of m
inim
isin
g t
he
impac
t an
d lik
elih
ood o
f pote
ntial
ris
ks.
2
Be
able
to m
inim
ise
the
impac
t an
d
likel
ihood o
f pote
ntial
risk
s occ
urr
ing in o
wn
area
of
resp
onsi
bili
ty
2.2
Allo
cate
res
ponsi
bili
ty f
or
risk
man
agem
ent
to r
elev
ant
indiv
idual
s w
ithin
ow
n a
rea
of re
sponsi
bili
ty.
3
Be
able
to
com
munic
ate
iden
tified
ris
ks
3.1
Pro
vide
info
rmat
ion o
n iden
tified
ris
ks t
o re
leva
nt
stak
ehold
ers.
Lear
ner
nam
e:_______________________________________________
D
ate:
_____________________________
Lear
ner
sig
nat
ure
:____________________________________________
D
ate:
_____________________________
Ass
esso
r si
gnat
ure
:___________________________________________
D
ate:
_____________________________
Inte
rnal
ver
ifie
r si
gnat
ure
:______________________________________
(i
f sa
mple
d)
Dat
e:_____________________________
Pearson Edexcel Level 5 Diploma in Management – Specification – Issue 1 – February 2014 © Pearson Education Limited 2014
75
Unit 18: Review Risk Management Processes in own Area of Responsibility
Unit reference number: L/600/9622
QCF level: 4
Credit value: 3
Guided learning hours: 20
Unit aim This unit will ensure that learners are able to monitor, evaluate and improve risk management processes within own area of responsibility.
Unit assessment requirements/evidence requirements Assessment must be carried out in way that is consistent with the requirements outlined in Annexe A: Assessment Strategy.
To pass the unit, learners must meet all of the assessment criteria.
Assessment methodology This unit is assessed using evidence from the workplace, i.e. observable performance, physical products of work (such as reports, plans, correspondence etc.), witness testimony, discussion and questioning etc.
Simulation is not allowed.
Pear
son E
dex
cel Le
vel 5 D
iplo
ma
in M
anag
emen
t Spec
ific
atio
n –
Iss
ue1
– F
ebru
ary
2014 ©
Pea
rson
Educa
tion L
imited
2014
76
Learn
ing
ou
tco
mes
an
d a
ssess
men
t cr
iteri
a
To p
ass
this
unit,
the
lear
ner
nee
ds
to d
emon
stra
te t
hat
they
can
mee
t al
l th
e le
arnin
g o
utc
omes
for
the
unit.
The
asse
ssm
ent
criter
ia
det
erm
ine
the
stan
dar
d r
equired
to a
chie
ve t
he
unit.
Learn
ing
ou
tco
mes
Ass
ess
men
t cr
iteri
a
Evid
en
ce
typ
e
Po
rtfo
lio
re
fere
nce
D
ate
1.1
Id
entify
info
rmat
ion f
rom
ow
n a
rea
of
resp
onsi
bili
ty t
o r
evie
w t
he
risk
m
anag
emen
t pro
cess
.
1
Be
able
to m
onitor
and e
valu
ate
risk
m
anag
emen
t pro
cess
es w
ithin
ow
n a
rea
of
resp
onsi
bili
ty
1.2
Ass
ess
the
effe
ctiv
enes
s of th
e risk
man
agem
ent
pro
cess
.
2
Be
able
to im
pro
ve
the
risk
m
anag
emen
t pro
cess
2.1
Im
ple
men
t ch
anges
to t
he
risk
man
agem
ent
pro
cess
wher
e pote
ntial
im
pro
vem
ents
hav
e bee
n iden
tified
.
Lear
ner
nam
e:_______________________________________________
D
ate:
_____________________________
Lear
ner
sig
nat
ure
:____________________________________________
D
ate:
_____________________________
Ass
esso
r si
gnat
ure
:___________________________________________
D
ate:
_____________________________
Inte
rnal
ver
ifie
r si
gnat
ure
:______________________________________
(i
f sa
mple
d)
Dat
e:_____________________________
Pearson Edexcel Level 5 Diploma in Management – Specification – Issue 1 – February 2014 © Pearson Education Limited 2014
77
Unit 19: Implement Change in own Area of Responsibility
Unit reference number: M/600/9659
QCF level: 4
Credit value: 6
Guided learning hours: 25
Unit aim This unit helps learners to implement and evaluate a plan for change in their area of responsibility.
Unit assessment requirements/evidence requirements Assessment must be carried out in way that is consistent with the requirements outlined in Annexe A: Assessment Strategy.
To pass the unit, learners must meet all of the assessment criteria.
Assessment methodology This unit is assessed using evidence from the workplace, i.e. observable performance, physical products of work (such as reports, plans, correspondence etc.), witness testimony, discussion and questioning etc.
Simulation is not allowed.
Pear
son E
dex
cel Le
vel 5 D
iplo
ma
in M
anag
emen
t Spec
ific
atio
n –
Iss
ue1
– F
ebru
ary
2014 ©
Pea
rson
Educa
tion L
imited
2014
78
Learn
ing
ou
tco
mes
an
d a
ssess
men
t cr
iteri
a
To p
ass
this
unit,
the
lear
ner
nee
ds
to d
emon
stra
te t
hat
they
can
mee
t al
l th
e le
arnin
g o
utc
omes
for
the
unit.
The
asse
ssm
ent
criter
ia
det
erm
ine
the
stan
dar
d r
equired
to a
chie
ve t
he
unit.
Learn
ing
ou
tco
mes
Ass
ess
men
t cr
iteri
a
Evid
en
ce
typ
e
Po
rtfo
lio
re
fere
nce
D
ate
1
Under
stan
d h
ow
to
imple
men
t ch
ange
in o
wn a
rea
of
resp
onsi
bili
ty
1.1
Exp
lain
the
mai
n m
odel
s an
d m
ethods
for
man
agin
g c
han
ge.
2.1
Com
munic
ate
the
ben
efits
of
and r
easo
ns
for
chan
ge
and h
ow
they
re
late
to b
usi
nes
s obje
ctiv
es.
2
Be
able
to invo
lve
and s
upport
oth
ers
thro
ugh t
he
chan
ge
pro
cess
2.2
Im
ple
men
t an
d a
gre
e a
pla
n t
o s
upport
chan
ge.
3.1
Apply
SM
ART (
Spec
ific
, M
easu
rable
, Ach
ieva
ble
, Rea
listic
and T
ime-
bound)
obje
ctiv
es w
ith indiv
idual
s an
d t
eam
s to
pla
n f
or
chan
ge.
3.2
Ass
ess
opport
unitie
s an
d b
arrier
s to
chan
ge.
3
Be
able
to
imple
men
t an
d
monitor
a pla
n f
or
chan
ge
in o
wn a
rea
of
resp
onsi
bili
ty
3.3
Rev
iew
act
ion p
lans
and a
ctiv
itie
s ac
cord
ing t
o iden
tified
opport
unitie
s an
d b
arrier
s to
chan
ge.
Lear
ner
nam
e:_______________________________________________
D
ate:
_____________________________
Lear
ner
sig
nat
ure
:____________________________________________
D
ate:
_____________________________
Ass
esso
r si
gnat
ure
:___________________________________________
D
ate:
_____________________________
Inte
rnal
ver
ifie
r si
gnat
ure
:______________________________________
(i
f sa
mple
d)
Dat
e:_____________________________
Pearson Edexcel Level 5 Diploma in Management – Specification – Issue 1 – February 2014 © Pearson Education Limited 2014
79
Unit 20: Develop Working Relationships with Colleagues and Stakeholders
Unit reference number: K/600/9661
QCF level: 4
Credit value: 4
Guided learning hours: 20
Unit aim This unit will help learners to develop effective working relationships with colleagues and stakeholders.
Unit assessment requirements/evidence requirements Assessment must be carried out in way that is consistent with the requirements outlined in Annexe A: Assessment Strategy.
To pass the unit, learners must meet all of the assessment criteria.
Assessment methodology This unit is assessed using evidence from the workplace, i.e. observable performance, physical products of work (such as reports, plans, correspondence etc.), witness testimony, discussion and questioning etc.
Simulation is not allowed.
Pear
son E
dex
cel Le
vel 5 D
iplo
ma
in M
anag
emen
t Spec
ific
atio
n –
Iss
ue1
– F
ebru
ary
2014 ©
Pea
rson
Educa
tion L
imited
2014
80
Learn
ing
ou
tco
mes
an
d a
ssess
men
t cr
iteri
a
To p
ass
this
unit,
the
lear
ner
nee
ds
to d
emon
stra
te t
hat
they
can
mee
t al
l th
e le
arnin
g o
utc
omes
for
the
unit.
The
asse
ssm
ent
criter
ia
det
erm
ine
the
stan
dar
d r
equired
to a
chie
ve t
he
unit.
Learn
ing
ou
tco
mes
Ass
ess
men
t cr
iteri
a
Evid
en
ce
typ
e
Po
rtfo
lio
re
fere
nce
D
ate
1.1
Id
entify
an o
rgan
isat
ion’s
sta
kehold
ers.
1.2
Eva
luat
e th
e ro
les,
res
ponsi
bili
ties
, in
tere
sts
and c
once
rns
of
stak
ehold
ers.
1
Know
how
to
iden
tify
st
akeh
old
ers
and
thei
r re
leva
nce
to
an o
rgan
isat
ion
1.3
Ass
ess
the
import
ance
of
iden
tified
sta
kehold
ers.
2.1
Cla
rify
how
to a
gre
e a
com
mon s
ense
of
purp
ose
with c
olle
agues
and
stak
ehold
ers.
2
Under
stan
d h
ow
to
esta
blis
h w
ork
ing
rela
tionsh
ips
with
colle
agues
and
stak
ehold
ers
2.2
Sum
mar
ise
how
to c
reat
e an
envi
ronm
ent
of t
rust
and m
utu
al r
espec
t w
ith c
olle
agues
and s
take
hold
ers.
3.1
Rev
iew
and r
evis
e th
e nee
ds
and m
otiva
tions
of
colle
agues
and
stak
ehold
ers.
3
Be
able
to c
reat
e an
envi
ronm
ent
of
trust
and m
utu
al
resp
ect
with
colle
agues
and
stak
ehold
ers
3.2
D
emonst
rate
inte
ract
ion w
ith c
olle
agues
and s
take
hold
ers
that
allo
ws
resp
ect
for
the
view
s an
d a
ctio
ns
of o
ther
s.
Lear
ner
nam
e:_______________________________________________
D
ate:
_____________________________
Lear
ner
sig
nat
ure
:____________________________________________
D
ate:
_____________________________
Ass
esso
r si
gnat
ure
:___________________________________________
D
ate:
_____________________________
Inte
rnal
ver
ifie
r si
gnat
ure
:______________________________________
(i
f sa
mple
d)
Dat
e:_____________________________
Pearson Edexcel Level 5 Diploma in Management – Specification – Issue 1 – February 2014 © Pearson Education Limited 2014
81
Unit 21: Recruit Staff in own Area of Responsibility
Unit reference number: T/600/9663
QCF level: 5
Credit value: 4
Guided learning hours: 25
Unit aim This unit helps learners to contribute to the recruitment, selection and induction of staff and evaluate the processes used.
Unit assessment requirements/evidence requirements Assessment must be carried out in way that is consistent with the requirements outlined in Annexe A: Assessment Strategy.
To pass the unit, learners must meet all of the assessment criteria.
Assessment methodology This unit is assessed using evidence from the workplace, i.e. observable performance, physical products of work (such as reports, plans, correspondence etc.), witness testimony, discussion and questioning etc.
Simulation is not allowed.
Pear
son E
dex
cel Le
vel 5 D
iplo
ma
in M
anag
emen
t Spec
ific
atio
n –
Iss
ue1
– F
ebru
ary
2014 ©
Pea
rson
Educa
tion L
imited
2014
82
Learn
ing
ou
tco
mes
an
d a
ssess
men
t cr
iteri
a
To p
ass
this
unit,
the
lear
ner
nee
ds
to d
emon
stra
te t
hat
they
can
mee
t al
l th
e le
arnin
g o
utc
omes
for
the
unit.
The
asse
ssm
ent
criter
ia
det
erm
ine
the
stan
dar
d r
equired
to a
chie
ve t
he
unit.
Learn
ing
ou
tco
mes
Ass
ess
men
t cr
iteri
a
Evid
en
ce
typ
e
Po
rtfo
lio
re
fere
nce
D
ate
1.1
Exa
min
e th
e hum
an r
esourc
es r
equired
to m
eet
obje
ctiv
es in o
wn
area
of
resp
onsi
bili
ty.
1.2
Id
entify
gap
s bet
wee
n c
urr
ent
and r
equired
hum
an r
esourc
es t
o m
eet
obje
ctiv
es.
1
Be
able
to r
evie
w
hum
an r
esourc
e re
quirem
ents
to
mee
t busi
nes
s obje
ctiv
es in o
wn
area
of
resp
onsi
bili
ty
1.3
Ass
ess
the
options
for
hum
an r
esourc
e re
quirem
ents
to
mee
t obje
ctiv
es.
2.1
Exp
lain
how
to e
nsu
re r
ecru
itm
ent
and s
elec
tion p
roce
sses
are
fai
r.
2.2
Exp
lain
how
to e
nsu
re t
hat
leg
al r
equirem
ents
, in
dust
ry r
egula
tions,
org
anis
atio
nal
polic
ies
and p
rofe
ssio
nal
codes
are
met
.
2
Under
stan
d t
he
import
ance
of
ensu
ring t
hat
re
cruitm
ent
and
sele
ctio
n p
roce
sses
m
eet
legal,
regula
tory
, et
hic
al
and s
oci
al
requirem
ents
2.3
Exp
lain
when
to
seek
spec
ialis
t ex
per
tise
thro
ughout
the
recr
uitm
ent
pro
cess
.
3.1
Consu
lt w
ith r
elev
ant
other
s to
pro
duce
or
updat
e jo
b d
escr
iptions.
3.2
Agre
e w
ith c
olle
agues
the
stag
es in t
he
recr
uitm
ent
and s
elec
tion
pro
cess
for
iden
tified
vac
anci
es.
3
Be
able
to
par
tici
pat
e in
the
recr
uitm
ent
and
sele
ctio
n p
roce
ss
3.3
Id
entify
the
met
hods
and c
rite
ria
that
will
be
use
d in t
he
recr
uitm
ent
and s
elec
tion p
roce
ss.
Pear
son E
dex
cel Le
vel 5 D
iplo
ma
in M
anag
emen
t –
Spec
ific
atio
n –
Iss
ue
1 –
Feb
ruar
y 2014 ©
Pea
rson
Educa
tion L
imited
2014
83
Learn
ing
ou
tco
mes
Ass
ess
men
t cr
iteri
a
Evid
en
ce
typ
e
Po
rtfo
lio
re
fere
nce
D
ate
4.1
Ass
ess
and s
elec
t ca
ndid
ates
usi
ng a
gre
ed m
ethods
and c
rite
ria.
4.2
Eva
luat
e th
e re
cruitm
ent
and s
elec
tion m
ethods
and c
rite
ria
use
d in
ow
n a
rea
of
resp
onsi
bili
ty.
4
Be
able
to e
valu
ate
the
recr
uitm
ent
and s
elec
tion
pro
cess
and
iden
tify
im
pro
vem
ents
for
the
futu
re
4.3
Id
entify
way
s of
impro
ving f
utu
re r
ecru
itm
ent
and s
elec
tion.
Lear
ner
nam
e:_______________________________________________
D
ate:
_____________________________
Lear
ner
sig
nat
ure
:____________________________________________
D
ate:
_____________________________
Ass
esso
r si
gnat
ure
:___________________________________________
D
ate:
_____________________________
Inte
rnal
ver
ifie
r si
gnat
ure
:______________________________________
(i
f sa
mple
d)
Dat
e:_____________________________
Pearson Edexcel Level 5 Diploma in Management Specification – Issue1 – February 2014 © Pearson Education Limited 2014
84
Pearson Edexcel Level 5 Diploma in Management – Specification – Issue 1 – February 2014 © Pearson Education Limited 2014
85
Unit 22: Plan, Allocate and Monitor Work in own Area of Responsibility
Unit reference number: H/600/9674
QCF level: 4
Credit value: 5
Guided learning hours: 25
Unit aim This unit helps learners to plan, allocate and monitor work in own area of responsibility, and make any necessary changes to original work plans.
Unit assessment requirements/evidence requirements Assessment must be carried out in way that is consistent with the requirements outlined in Annexe A: Assessment Strategy.
To pass the unit, learners must meet all of the assessment criteria.
Assessment methodology This unit is assessed using evidence from the workplace, i.e. observable performance, physical products of work (such as reports, plans, correspondence etc.), witness testimony, discussion and questioning etc.
Simulation is not allowed.
Pear
son E
dex
cel Le
vel 5 D
iplo
ma
in M
anag
emen
t Spec
ific
atio
n –
Iss
ue1
– F
ebru
ary
2014 ©
Pea
rson
Educa
tion L
imited
2014
86
Learn
ing
ou
tco
mes
an
d a
ssess
men
t cr
iteri
a
To p
ass
this
unit,
the
lear
ner
nee
ds
to d
emon
stra
te t
hat
they
can
mee
t al
l th
e le
arnin
g o
utc
omes
for
the
unit.
The
asse
ssm
ent
criter
ia
det
erm
ine
the
stan
dar
d r
equired
to a
chie
ve t
he
unit.
Learn
ing
ou
tco
mes
Ass
ess
men
t cr
iteri
a
Evid
en
ce
typ
e
Po
rtfo
lio
re
fere
nce
D
ate
1.1
Exp
lain
the
conte
xt in w
hic
h w
ork
is
to b
e under
take
n.
1.2
Id
entify
the
skill
s bas
e an
d t
he
reso
urc
es a
vaila
ble
.
1.3
Exa
min
e priorities
and s
ucc
ess
criter
ia n
eeded
for
the
team
.
1
Be
able
to p
roduce
a
work
pla
n f
or
ow
n a
rea
of
resp
onsi
bili
ty
1.4
Pr
oduce
a w
ork
pla
n f
or
ow
n a
rea
of
resp
onsi
bili
ty.
2.1
Id
entify
tea
m m
ember
s’ r
esponsi
bili
ties
for
iden
tified
work
act
ivitie
s.
2
Be
able
to a
lloca
te
and a
gre
e re
sponsi
bili
ties
w
ith t
eam
m
ember
s
2.2
Agre
e re
sponsi
bili
ties
and S
MART (
Spec
ific
, M
easu
rable
, Ach
ieva
ble
, Rea
listic
and T
ime-
bound)
obje
ctiv
es w
ith t
eam
mem
ber
s.
3.1
Id
entify
way
s to
monitor
pro
gre
ss a
nd q
ual
ity
of
work
.
3
Be
able
to m
onitor
the
pro
gre
ss a
nd
qual
ity
of w
ork
in
ow
n a
rea
of
resp
onsi
bili
ty a
nd
pro
vide
feed
bac
k
3.2
M
onitor
and e
valu
ate
pro
gre
ss a
gai
nst
agre
ed s
tandar
ds
and p
rovi
de
feed
bac
k to
tea
m m
ember
s.
4.1
Rev
iew
and a
men
d w
ork
pla
n w
her
e ch
anges
are
nee
ded
.
4
Be
able
to r
evie
w
and a
men
d p
lans
of
work
for
ow
n
area
of
resp
onsi
bili
ty a
nd
com
munic
ate
chan
ges
4.2
Com
munic
ate
chan
ges
to
team
mem
ber
s.
Pear
son E
dex
cel Le
vel 5 D
iplo
ma
in M
anag
emen
t –
Spec
ific
atio
n –
Iss
ue
1 –
Feb
ruar
y 2014 ©
Pea
rson
Educa
tion L
imited
2014
87
Lear
ner
nam
e:_______________________________________________
D
ate:
_____________________________
Lear
ner
sig
nat
ure
:____________________________________________
D
ate:
_____________________________
Ass
esso
r si
gnat
ure
:___________________________________________
D
ate:
_____________________________
Inte
rnal
ver
ifie
r si
gnat
ure
:______________________________________
(i
f sa
mple
d)
Dat
e:_____________________________
Pearson Edexcel Level 5 Diploma in Management Specification – Issue1 – February 2014 © Pearson Education Limited 2014
88
Pearson Edexcel Level 5 Diploma in Management – Specification – Issue 1 – February 2014 © Pearson Education Limited 2014
89
Unit 23: Support Learning and Development within own Area of Responsibility
Unit reference number: M/600/9676
QCF level: 4
Credit value: 5
Guided learning hours: 25
Unit aim This unit helps learners to understand the importance of learning and to develop a learning environment within own area of responsibility.
Unit assessment requirements/evidence requirements Assessment must be carried out in way that is consistent with the requirements outlined in Annexe A: Assessment Strategy.
To pass the unit, learners must meet all of the assessment criteria.
Assessment methodology This unit is assessed using evidence from the workplace, i.e. observable performance, physical products of work (such as reports, plans, correspondence etc.), witness testimony, discussion and questioning etc.
Simulation is not allowed.
Pear
son E
dex
cel Le
vel 5 D
iplo
ma
in M
anag
emen
t Spec
ific
atio
n –
Iss
ue1
– F
ebru
ary
2014 ©
Pea
rson
Educa
tion L
imited
2014
90
Learn
ing
ou
tco
mes
an
d a
ssess
men
t cr
iteri
a
To p
ass
this
unit,
the
lear
ner
nee
ds
to d
emon
stra
te t
hat
they
can
mee
t al
l th
e le
arnin
g o
utc
omes
for
the
unit.
The
asse
ssm
ent
criter
ia
det
erm
ine
the
stan
dar
d r
equired
to a
chie
ve t
he
unit.
Learn
ing
ou
tco
mes
Ass
ess
men
t cr
iteri
a
Evid
en
ce
typ
e
Po
rtfo
lio
re
fere
nce
D
ate
1.1
Id
entify
gap
s bet
wee
n r
equirem
ents
of
colle
agues
’ cu
rren
t or
futu
re
work
role
s an
d t
hei
r ex
isting k
now
ledge,
under
stan
din
g a
nd s
kills
.
1.2
Pr
ioritise
lea
rnin
g n
eeds
of
colle
agues
.
1
Be
able
to iden
tify
th
e le
arnin
g n
eeds
of
colle
agues
in
ow
n a
rea
of
resp
onsi
bili
ty
1.3
Pr
oduce
per
sonal
dev
elopm
ent
pla
ns
for
colle
agues
in o
wn a
rea
of
resp
onsi
bili
ty.
2.1
Exp
lain
the
ben
efits
of co
ntinual
lea
rnin
g a
nd d
evel
opm
ent.
2
Under
stan
d h
ow
to
dev
elop a
lea
rnin
g
envi
ronm
ent
in
ow
n a
rea
of
resp
onsi
bili
ty
2.2
Exp
lain
how
lea
rnin
g o
pport
unitie
s ca
n b
e pro
vided
for
ow
n a
rea
of
resp
onsi
bili
ty.
3.1
Id
entify
info
rmat
ion,
advi
ce a
nd g
uid
ance
to s
upport
lea
rnin
g.
3.2
Com
munic
ate
to c
olle
agues
to
take
res
ponsi
bili
ty f
or
thei
r ow
n
lear
nin
g.
3.3
Exp
lain
to c
olle
agues
how
to g
ain a
cces
s to
lea
rnin
g r
esourc
es.
3
Be
able
to s
upport
co
lleag
ues
in
lear
nin
g a
nd its
ap
plic
atio
n
3.4
Support
colle
agues
to p
ract
ise
and r
efle
ct o
n w
hat
they
hav
e le
arned
.
Pear
son E
dex
cel Le
vel 5 D
iplo
ma
in M
anag
emen
t –
Spec
ific
atio
n –
Iss
ue
1 –
Feb
ruar
y 2014 ©
Pea
rson
Educa
tion L
imited
2014
91
Learn
ing
ou
tco
mes
Ass
ess
men
t cr
iteri
a
Evid
en
ce
typ
e
Po
rtfo
lio
re
fere
nce
D
ate
4.1
Exa
min
e w
ith e
ach c
olle
ague,
whet
her
the
lear
nin
g a
ctiv
itie
s under
take
n h
ave
achie
ved t
he
des
ired
outc
om
es.
4
Be
able
to e
valu
ate
lear
nin
g o
utc
om
es
and f
utu
re lea
rnin
g
and d
evel
opm
ent
of
colle
agues
4.2
Support
colle
agues
when
updat
ing t
hei
r per
sonal
dev
elopm
ent
pla
n.
Lear
ner
nam
e:_______________________________________________
D
ate:
_____________________________
Lear
ner
sig
nat
ure
:____________________________________________
D
ate:
_____________________________
Ass
esso
r si
gnat
ure
:___________________________________________
D
ate:
_____________________________
Inte
rnal
ver
ifie
r si
gnat
ure
:______________________________________
(i
f sa
mple
d)
Dat
e:_____________________________
Pearson Edexcel Level 5 Diploma in Management Specification – Issue1 – February 2014 © Pearson Education Limited 2014
92
Pearson Edexcel Level 5 Diploma in Management – Specification – Issue 1 – February 2014 © Pearson Education Limited 2014
93
Unit 24: Address Performance Problems Affecting Team Members
Unit reference number: F/600/9679
QCF level: 4
Credit value: 3
Guided learning hours: 20
Unit aim This unit will ensure that learners are able to identify, discuss, resolve and record team members’ performance problems.
Unit assessment requirements/evidence requirements Assessment must be carried out in way that is consistent with the requirements outlined in Annexe A: Assessment Strategy.
To pass the unit, learners must meet all of the assessment criteria.
Assessment methodology This unit is assessed using evidence from the workplace, i.e. observable performance, physical products of work (such as reports, plans, correspondence etc.), witness testimony, discussion and questioning etc.
Simulation is not allowed.
Pear
son E
dex
cel Le
vel 5 D
iplo
ma
in M
anag
emen
t Spec
ific
atio
n –
Iss
ue1
– F
ebru
ary
2014 ©
Pea
rson
Educa
tion L
imited
2014
94
Learn
ing
ou
tco
mes
an
d a
ssess
men
t cr
iteri
a
To p
ass
this
unit,
the
lear
ner
nee
ds
to d
emon
stra
te t
hat
they
can
mee
t al
l th
e le
arnin
g o
utc
omes
for
the
unit.
The
asse
ssm
ent
criter
ia
det
erm
ine
the
stan
dar
d r
equired
to a
chie
ve t
he
unit.
Learn
ing
ou
tco
mes
Ass
ess
men
t cr
iteri
a
Evid
en
ce
typ
e
Po
rtfo
lio
re
fere
nce
D
ate
1.1
Id
entify
leg
al r
equirem
ents
, in
dust
ry r
egula
tions,
org
anis
atio
nal
polic
ies
and p
rofe
ssio
nal
codes
conce
rnin
g p
erfo
rman
ce.
1
Under
stan
d leg
al
requirem
ents
, in
dust
ry r
egula
tions,
org
anis
atio
nal
polic
ies
and
pro
fess
ional
codes
co
nce
rnin
g
per
form
ance
1.2
Exp
lain
lim
its
of ow
n a
uth
ority
rel
atin
g t
o p
erfo
rman
ce p
roble
ms.
2.1
Ass
ess
team
mem
ber
s per
form
ance
agai
nst
per
form
ance
crite
ria.
2
Be
able
to iden
tify
per
form
ance
pro
ble
ms
of
team
m
ember
s
2.2
Eva
luat
e ca
use
s of id
entified
per
form
ance
pro
ble
ms.
3.1
Id
entify
per
form
ance
pro
ble
ms
to t
he
atte
ntion o
f th
e te
am m
ember
co
nce
rned
.
3.2
Exp
lain
an o
rgan
isat
ion’s
polic
ies
for
man
agin
g p
erfo
rman
ce p
roble
ms
to t
he
team
mem
ber
conce
rned
.
3
Be
able
to d
iscu
ss
per
form
ance
pro
ble
ms
with t
eam
m
ember
s
3.3
D
evel
op a
confiden
tial
rec
ord
of
dis
cuss
ions
with t
eam
mem
ber
s ab
out
pro
ble
ms
affe
ctin
g t
hei
r per
form
ance
.
4.1
Exp
lain
and d
iscu
ss a
lter
nat
ive
cours
es o
f ac
tion w
ith t
he
team
m
ember
conce
rned
.
4.2
Id
entify
the
cours
e of ac
tion w
ith t
he
team
mem
ber
conce
rned
.
4
Be
able
to s
et a
co
urs
e of
action t
o
dea
l w
ith iden
tified
pro
ble
ms
with t
eam
m
ember
s 4.3
Rev
iew
and r
evis
e co
nfiden
tial
rec
ord
s of dis
cuss
ions
with t
eam
m
ember
s ab
out
pro
ble
ms
affe
ctin
g t
hei
r per
form
ance
.
Pear
son E
dex
cel Le
vel 5 D
iplo
ma
in M
anag
emen
t –
Spec
ific
atio
n –
Iss
ue
1 –
Feb
ruar
y 2014 ©
Pea
rson
Educa
tion L
imited
2014
95
Lear
ner
nam
e:_______________________________________________
D
ate:
_____________________________
Lear
ner
sig
nat
ure
:____________________________________________
D
ate:
_____________________________
Ass
esso
r si
gnat
ure
:___________________________________________
D
ate:
_____________________________
Inte
rnal
ver
ifie
r si
gnat
ure
:______________________________________
(i
f sa
mple
d)
Dat
e:_____________________________
Pearson Edexcel Level 5 Diploma in Management Specification – Issue1 – February 2014 © Pearson Education Limited 2014
96
Pearson Edexcel Level 5 Diploma in Management – Specification – Issue 1 – February 2014 © Pearson Education Limited 2014
97
Unit 25: Build, Support and Manage a Team
Unit reference number: F/600/9682
QCF level: 4
Credit value: 4
Guided learning hours: 20
Unit aim This unit will ensure that learners are able to develop and manage and disband a team through a project cycle.
Unit assessment requirements/evidence requirements Assessment must be carried out in way that is consistent with the requirements outlined in Annexe A: Assessment Strategy.
To pass the unit, learners must meet all of the assessment criteria.
Assessment methodology This unit is assessed using evidence from the workplace, i.e. observable performance, physical products of work (such as reports, plans, correspondence etc.), witness testimony, discussion and questioning etc.
Simulation is not allowed.
Pear
son E
dex
cel Le
vel 5 D
iplo
ma
in M
anag
emen
t Spec
ific
atio
n –
Iss
ue1
– F
ebru
ary
2014 ©
Pea
rson
Educa
tion L
imited
2014
98
Learn
ing
ou
tco
mes
an
d a
ssess
men
t cr
iteri
a
To p
ass
this
unit,
the
lear
ner
nee
ds
to d
emon
stra
te t
hat
they
can
mee
t al
l th
e le
arnin
g o
utc
omes
for
the
unit.
The
asse
ssm
ent
criter
ia
det
erm
ine
the
stan
dar
d r
equired
to a
chie
ve t
he
unit.
Learn
ing
ou
tco
mes
Ass
ess
men
t cr
iteri
a
Evid
en
ce
typ
e
Po
rtfo
lio
re
fere
nce
D
ate
1.1
Exp
lain
the
role
of
a te
am in t
he
achie
vem
ent
of
a sp
ecific
pro
ject
or
activi
ty.
1.2
Id
entify
the
attr
ibute
s nee
ded
within
the
team
to a
chie
ve its
obje
ctiv
es.
1.3
Anal
yse
the
skill
s an
d k
now
ledge
of pote
ntial
and c
urr
ent
team
m
ember
s ag
ainst
the
iden
tified
nee
ds.
1
Under
stan
d t
he
purp
ose
and
required
att
ribute
s of
a te
am a
nd
sele
ct t
hose
that
m
atch
the
team
’s
requirem
ents
1.4
Id
entify
indiv
idual
s w
hos
e at
trib
ute
s m
ost
clo
sely
mat
ch t
he
iden
tified
re
quirem
ents
.
2.1
Com
munic
ate
pro
ject
aim
s an
d o
bje
ctiv
es t
o t
eam
mem
ber
s.
2
Be
able
to induct
te
am m
ember
s an
d
com
munic
ate
thei
r ro
les
and
resp
onsi
bili
ties
2.2
Exp
lain
how
to intr
oduce
tea
m m
ember
s to
eac
h o
ther
and d
iscu
ss
each
mem
ber
’s r
ole
and r
esponsi
bili
ties
.
3.1
Id
entify
the
stag
es o
f te
am d
evel
opm
ent.
3.2
Exp
lain
how
to r
esolv
e co
nflic
t bet
wee
n t
eam
mem
ber
s.
3.3
D
escr
ibe
met
hods
of
enco
ura
gin
g t
eam
mem
ber
s to
shar
e kn
owle
dge
and s
kills
to a
chie
ve p
roje
ct o
bje
ctiv
es.
3
Under
stan
d h
ow
to
support
tea
m
dev
elopm
ent
3.4
Exp
lain
how
to e
nco
ura
ge
open
com
munic
atio
n,
trust
and r
espec
t bet
wee
n t
eam
mem
ber
s.
Pear
son E
dex
cel Le
vel 5 D
iplo
ma
in M
anag
emen
t –
Spec
ific
atio
n –
Iss
ue
1 –
Feb
ruar
y 2014 ©
Pea
rson
Educa
tion L
imited
2014
99
Learn
ing
ou
tco
mes
Ass
ess
men
t cr
iteri
a
Evid
en
ce
typ
e
Po
rtfo
lio
re
fere
nce
D
ate
4.1
M
onitor
and r
evie
w t
he
per
form
ance
of
a te
am a
gai
nst
its
purp
ose
.
4.2
Com
munic
ate
pro
ject
dev
elopm
ents
to t
eam
mem
ber
s an
d s
upport
an
y ch
ange
in r
ole
s or
resp
onsi
bili
ties
.
4
Be
able
to m
anag
e te
am p
erfo
rman
ce
and u
nder
stan
d
how
to d
isban
d a
te
am
4.3
Com
munic
ate
team
and indiv
idual
succ
esse
s to
all
the
team
m
ember
s.
5.1
Exp
lain
how
to p
repar
e te
am m
ember
s fo
r pro
ject
concl
usi
on.
5
Under
stan
d h
ow
to
dis
ban
d t
eam
5.2
D
escr
ibe
how
tea
m is
dis
ban
ded
.
Lear
ner
nam
e:_______________________________________________
D
ate:
_____________________________
Lear
ner
sig
nat
ure
:____________________________________________
D
ate:
_____________________________
Ass
esso
r si
gnat
ure
:___________________________________________
D
ate:
_____________________________
Inte
rnal
ver
ifie
r si
gnat
ure
:______________________________________
(i
f sa
mple
d)
Dat
e:_____________________________
Pearson Edexcel Level 5 Diploma in Management Specification – Issue1 – February 2014 © Pearson Education Limited 2014
100
Pearson Edexcel Level 5 Diploma in Management – Specification – Issue 1 – February 2014 © Pearson Education Limited 2014
101
Unit 26: Support Individuals to Develop and Take Responsibility for their Performance
Unit reference number: D/600/9690
QCF level: 4
Credit value: 4
Guided learning hours: 20
Unit aim This unit will ensure that learners are able to support individuals in assessing and implementing a development plan. It also ensures learners are able to monitor an individual’s progress and provide feedback.
Unit assessment requirements/evidence requirements Assessment must be carried out in way that is consistent with the requirements outlined in Annexe A: Assessment Strategy.
To pass the unit, learners must meet all of the assessment criteria.
Assessment methodology This unit is assessed using evidence from the workplace, i.e. observable performance, physical products of work (such as reports, plans, correspondence etc.), witness testimony, discussion and questioning etc.
Simulation is not allowed.
Pear
son E
dex
cel Le
vel 5 D
iplo
ma
in M
anag
emen
t Spec
ific
atio
n –
Iss
ue1
– F
ebru
ary
2014 ©
Pea
rson
Educa
tion L
imited
2014
10
2
Learn
ing
ou
tco
mes
an
d a
ssess
men
t cr
iteri
a
To p
ass
this
unit,
the
lear
ner
nee
ds
to d
emon
stra
te t
hat
they
can
mee
t al
l th
e le
arnin
g o
utc
omes
for
the
unit.
The
asse
ssm
ent
criter
ia
det
erm
ine
the
stan
dar
d r
equired
to a
chie
ve t
he
unit.
Learn
ing
ou
tco
mes
Ass
ess
men
t cr
iteri
a
Evid
en
ce
typ
e
Po
rtfo
lio
re
fere
nce
D
ate
1.1
Exp
lain
the
stan
dar
ds
of
per
form
ance
req
uired
for
curr
ent
or
futu
re
role
with a
n indiv
idual
.
1
Be
able
to a
gre
e th
eir
per
form
ance
dev
elopm
ent
nee
ds
with a
n indiv
idual
1.2
Id
entify
and a
gre
e th
e per
form
ance
dev
elopm
ent
nee
ds
for
the
indiv
idual
.
2.1
Id
entify
options
avai
lable
to s
uppor
t an
indiv
idual
in m
eeting d
esired
st
andar
ds
of
per
form
ance
.
2.2
Exp
lain
spec
ific
act
ions
nee
ded
to a
chie
ve o
bje
ctiv
es.
2
Be
able
to
under
stan
d h
ow
to
hel
p a
n indiv
idual
cr
eate
a
dev
elopm
ent
pla
n
2.3
Exp
lain
the
pro
cess
for
an indiv
idual
to c
reat
e a
dev
elopm
ent
pla
n.
3.1
D
escr
ibe
the
opport
unitie
s pro
vided
for
an indiv
idual
to im
pro
ve
per
form
ance
.
3
Be
able
to s
upport
an
indiv
idual
in
imple
men
ting t
hei
r dev
elopm
ent
pla
n
3.2
Exp
lain
the
outc
om
e to
an indiv
idual
for
impro
ved p
erfo
rman
ce.
4.1
M
onitor
and e
valu
ate
an indiv
idual
’s p
rogre
ss a
gai
nst
thei
r dev
elopm
ent
pla
n.
4.2
Im
ple
men
t fe
edbac
k to
mak
e dev
elopm
ent
pla
n r
evis
ions.
4
Be
able
to e
valu
ate
an indiv
idual
’s
pro
gre
ss a
gai
nst
a
dev
elopm
ent
pla
n
and p
rovi
de
feed
bac
k fo
r co
ntinual
per
form
ance
im
pro
vem
ent
4.3
Exp
lain
how
to e
nco
ura
ge
indiv
idual
s to
tak
e re
sponsi
bili
ty f
or
continuin
g t
hei
r per
form
ance
dev
elopm
ent.
Pear
son E
dex
cel Le
vel 5 D
iplo
ma
in M
anag
emen
t –
Spec
ific
atio
n –
Iss
ue
1 –
Feb
ruar
y 2014 ©
Pea
rson
Educa
tion L
imited
2014
10
3
Lear
ner
nam
e:_______________________________________________
D
ate:
_____________________________
Lear
ner
sig
nat
ure
:____________________________________________
D
ate:
_____________________________
Ass
esso
r si
gnat
ure
:___________________________________________
D
ate:
_____________________________
Inte
rnal
ver
ifie
r si
gnat
ure
:______________________________________
(i
f sa
mple
d)
Dat
e:_____________________________
Pearson Edexcel Level 5 Diploma in Management Specification – Issue1 – February 2014 © Pearson Education Limited 2014
104
Pearson Edexcel Level 5 Diploma in Management – Specification – Issue 1 – February 2014 © Pearson Education Limited 2014
105
Unit 27: Know how to Follow Disciplinary Procedures
Unit reference number: H/600/9691
QCF level: 4
Credit value: 4
Guided learning hours: 20
Unit aim This unit will ensure that learners understand how to follow disciplinary issues and inform individuals of expected performance.
Unit assessment requirements/evidence requirements Assessment must be carried out in way that is consistent with the requirements outlined in Annexe A: Assessment Strategy.
To pass the unit, learners must meet all of the assessment criteria.
Assessment methodology This unit is assessed using evidence from the workplace, i.e. observable performance, physical products of work (such as reports, plans, correspondence etc.), witness testimony, discussion and questioning etc.
Simulation is not allowed.
Pear
son E
dex
cel Le
vel 5 D
iplo
ma
in M
anag
emen
t Spec
ific
atio
n –
Iss
ue1
– F
ebru
ary
2014 ©
Pea
rson
Educa
tion L
imited
2014
10
6
Learn
ing
ou
tco
mes
an
d a
ssess
men
t cr
iteri
a
To p
ass
this
unit,
the
lear
ner
nee
ds
to d
emon
stra
te t
hat
they
can
mee
t al
l th
e le
arnin
g o
utc
omes
for
the
unit.
The
asse
ssm
ent
criter
ia
det
erm
ine
the
stan
dar
d r
equired
to a
chie
ve t
he
unit.
Learn
ing
ou
tco
mes
Ass
ess
men
t cr
iteri
a
Evid
en
ce
typ
e
Po
rtfo
lio
re
fere
nce
D
ate
1.1
Exp
lain
an o
rgan
isat
ion’s
req
uired
sta
ndar
ds
of
conduct
and
per
form
ance
.
1
Be
able
to
under
stan
d
per
form
ance
ex
pec
tations
of
an
org
anis
atio
n
1.2
Exp
lain
an o
rgan
isat
ion’s
form
al d
isci
plin
ary
pro
cedure
.
2.1
Exp
lain
how
to iden
tify
when
an indiv
idual
’s p
erfo
rman
ce f
alls
bel
ow
org
anis
atio
nal
sta
ndar
ds.
2
Be
able
to iden
tify
an
d u
se
com
munic
atio
n
met
hods
to a
sses
s pote
ntial
cas
es o
f m
isco
nduct
or
unsa
tisf
acto
ry
per
form
ance
2.2
Id
entify
com
munic
atio
n m
ethods
use
d t
o gat
her
info
rmat
ion o
n
pote
ntial
cas
es o
f m
isco
nduct
or
unsa
tisf
acto
ry p
erfo
rman
ce.
3.1
Id
entify
the
diffe
rence
s bet
wee
n m
isco
nduct
, gro
ss m
isco
nduct
and
unsa
tisf
acto
ry p
erfo
rman
ce,
and h
ow e
ach s
hou
ld b
e han
dle
d.
3.2
Eva
luat
e w
het
her
a c
ase
of
mis
conduct
or
unsa
tisf
acto
ry p
erfo
rman
ce
can b
e dea
lt w
ith info
rmal
ly.
3.3
Ass
ess
met
hods
avai
lable
to im
pro
ve p
erfo
rman
ce o
r beh
avio
ur.
3
Be
able
to k
now
how
to info
rmal
ly
dea
l w
ith c
ases
of
min
or
mis
conduct
or
unsa
tisf
acto
ry
per
form
ance
3.4
Exp
lain
the
import
ance
of
reco
rdin
g info
rmal
dis
ciplin
ary
pro
ceed
ings.
Pear
son E
dex
cel Le
vel 5 D
iplo
ma
in M
anag
emen
t –
Spec
ific
atio
n –
Iss
ue
1 –
Feb
ruar
y 2014 ©
Pea
rson
Educa
tion L
imited
2014
10
7
Learn
ing
ou
tco
mes
Ass
ess
men
t cr
iteri
a
Evid
en
ce
typ
e
Po
rtfo
lio
re
fere
nce
D
ate
4.1
Exp
lain
the
import
ance
of
seek
ing a
dvi
ce a
nd g
uid
ance
fro
m
spec
ialis
ts p
rior
to t
akin
g a
ctio
n.
4.2
Exp
lain
when
to
follo
w form
al d
isci
plin
ary
pro
cedure
s.
4.3
Ass
ess
the
import
ance
of
com
munic
atin
g d
isci
plin
ary
pro
cedure
s to
in
div
idual
s.
4
Be
able
to f
ollo
w
an o
rgan
isat
ion’s
fo
rmal
dis
ciplin
ary
pro
cedure
4.4
Exp
lain
how
to r
ecord
and s
tore
info
rmat
ion t
hro
ughout
the
dis
ciplin
ary
pro
cess
.
Lear
ner
nam
e:_______________________________________________
D
ate:
_____________________________
Lear
ner
sig
nat
ure
:____________________________________________
D
ate:
_____________________________
Ass
esso
r si
gnat
ure
:___________________________________________
D
ate:
_____________________________
Inte
rnal
ver
ifie
r si
gnat
ure
:______________________________________
(i
f sa
mple
d)
Dat
e:_____________________________
Pearson Edexcel Level 5 Diploma in Management Specification – Issue1 – February 2014 © Pearson Education Limited 2014
108
Pearson Edexcel Level 5 Diploma in Management – Specification – Issue 1 – February 2014 © Pearson Education Limited 2014
109
Unit 28: Managing Grievance Procedures
Unit reference number: K/600/9692
QCF level: 4
Credit value: 3
Guided learning hours: 10
Unit aim This unit will ensure that learners can follow grievance procedures in their own organisation.
Unit assessment requirements/evidence requirements Assessment must be carried out in way that is consistent with the requirements outlined in Annexe A: Assessment Strategy.
To pass the unit, learners must meet all of the assessment criteria.
Assessment methodology This unit is assessed using evidence from the workplace, i.e. observable performance, physical products of work (such as reports, plans, correspondence etc.), witness testimony, discussion and questioning etc.
Simulation is not allowed.
Pear
son E
dex
cel Le
vel 5 D
iplo
ma
in M
anag
emen
t Spec
ific
atio
n –
Iss
ue1
– F
ebru
ary
2014 ©
Pea
rson
Educa
tion L
imited
2014
11
0
Learn
ing
ou
tco
mes
an
d a
ssess
men
t cr
iteri
a
To p
ass
this
unit,
the
lear
ner
nee
ds
to d
emon
stra
te t
hat
they
can
mee
t al
l th
e le
arnin
g o
utc
omes
for
the
unit.
The
asse
ssm
ent
criter
ia
det
erm
ine
the
stan
dar
d r
equired
to a
chie
ve t
he
unit.
Learn
ing
ou
tco
mes
Ass
ess
men
t cr
iteri
a
Evid
en
ce
typ
e
Po
rtfo
lio
re
fere
nce
D
ate
1.1
Id
entify
situat
ions
that
are
lik
ely
to lea
d t
o g
riev
ance
s in
an
org
anis
atio
n.
1
Under
stan
d h
ow
to
pre
vent
pote
ntial
griev
ance
s 1.2
Exp
lain
how
to p
reve
nt
pot
ential
griev
ance
s.
2.1
Exp
lain
an o
rgan
isat
ion’s
griev
ance
polic
y an
d p
roce
dure
.
2.2
Id
entify
the
circ
um
stan
ces
wher
e a
conce
rn m
ay b
e dea
lt w
ith
info
rmal
ly.
2
Under
stan
d a
n
org
anis
atio
n’s
griev
ance
polic
y an
d p
roce
dure
and
dea
l w
ith c
once
rns
rais
ed
by
indiv
idual
s in
form
ally
2.3
Exp
lain
the
met
hods
use
d t
o d
eal in
form
ally
with c
once
rns.
3.1
Exp
lain
how
to f
ollo
w a
n o
rgan
isat
ion’s
writt
en g
riev
ance
pro
cedure
.
3.2
Exp
lain
the
import
ance
of
com
munic
atin
g g
riev
ance
pro
cedure
s.
3.3
Id
entify
how
to
seek
advi
ce a
nd g
uid
ance
fro
m s
pec
ialis
ts o
r co
lleag
ues
when
dea
ling w
ith g
riev
ance
s.
3
Under
stan
d h
ow
to f
ollo
w
griev
ance
pro
cedure
s
3.4
Exp
lain
how
to r
ecord
and s
tore
info
rmat
ion t
hro
ughout
the
griev
ance
pro
cess
.
Lear
ner
nam
e:_______________________________________________
D
ate:
_____________________________
Lear
ner
sig
nat
ure
:____________________________________________
D
ate:
_____________________________
Ass
esso
r si
gnat
ure
:___________________________________________
D
ate:
_____________________________
Inte
rnal
ver
ifie
r si
gnat
ure
:______________________________________
(i
f sa
mple
d)
Dat
e:_____________________________
Pearson Edexcel Level 5 Diploma in Management – Specification – Issue 1 – February 2014 © Pearson Education Limited 2014
111
Unit 29: Support the Management of Redundancies in own Area of Responsibility
Unit reference number: M/600/9693
QCF level: 4
Credit value: 3
Guided learning hours: 15
Unit aim This unit will ensure that learners can manage redundancies, follow organisational procedures, communicate and seek support in own area of responsibility.
Unit assessment requirements/evidence requirements Assessment must be carried out in way that is consistent with the requirements outlined in Annexe A: Assessment Strategy.
To pass the unit, learners must meet all of the assessment criteria.
Assessment methodology This unit is assessed using evidence from the workplace, i.e. observable performance, physical products of work (such as reports, plans, correspondence etc.), witness testimony, discussion and questioning etc.
Simulation is not allowed.
Pear
son E
dex
cel Le
vel 5 D
iplo
ma
in M
anag
emen
t Spec
ific
atio
n –
Iss
ue1
– F
ebru
ary
2014 ©
Pea
rson
Educa
tion L
imited
2014
11
2
Learn
ing
ou
tco
mes
an
d a
ssess
men
t cr
iteri
a
To p
ass
this
unit,
the
lear
ner
nee
ds
to d
emon
stra
te t
hat
they
can
mee
t al
l th
e le
arnin
g o
utc
omes
for
the
unit.
The
asse
ssm
ent
criter
ia
det
erm
ine
the
stan
dar
d r
equired
to a
chie
ve t
he
unit.
Learn
ing
ou
tco
mes
Ass
ess
men
t cr
iteri
a
Evid
en
ce
typ
e
Po
rtfo
lio
re
fere
nce
D
ate
1.1
Exp
lain
ow
n o
rgan
isat
ion’s
red
undan
cy p
olic
y, p
roce
sses
and a
ny
appea
ls p
roce
dure
s.
1
Under
stan
d h
ow
to
follo
w r
edundan
cy
polic
y w
ithin
ow
n
area
of
resp
onsi
bili
ty
1.2
Id
entify
how
to
acce
ss s
upport
fro
m c
olle
agues
or
spec
ialis
ts w
hen
fo
llow
ing r
edundan
cy p
roce
sses
.
2.1
Exp
lain
how
continuous
com
munic
atio
n w
ith t
hose
aff
ecte
d b
y th
e re
dundan
cy p
olic
y.
2.2
Exp
lain
the
form
of
com
munic
atio
n r
equired
to info
rm indiv
idual
s se
lect
ed f
or
redundan
cy.
2
Com
munic
ate
info
rmat
ion o
n
redundan
cies
to
those
affec
ted
2.3
Ass
ess
how
to m
ainta
in t
he
mora
le o
f re
mai
nin
g indiv
idual
s.
3
Under
stan
d h
ow
to
support
thos
e af
fect
ed b
y re
dundan
cies
3.1
Id
entify
wher
e su
pport
fro
m c
olle
agues
or
spec
ialis
ts m
ay b
e ac
cess
ed
by
those
affec
ted b
y re
dundan
cies
.
Lear
ner
nam
e:_______________________________________________
D
ate:
_____________________________
Lear
ner
sig
nat
ure
:____________________________________________
D
ate:
_____________________________
Ass
esso
r si
gnat
ure
:___________________________________________
D
ate:
_____________________________
Inte
rnal
ver
ifie
r si
gnat
ure
:______________________________________
(i
f sa
mple
d)
Dat
e:_____________________________
Pearson Edexcel Level 5 Diploma in Management – Specification – Issue 1 – February 2014 © Pearson Education Limited 2014
113
Unit 30: Develop and Implement a Risk Assessment Plan in own Area of Responsibility
Unit reference number: L/600/9703
QCF level: 4
Credit value: 6
Guided learning hours: 20
Unit aim This unit helps learners promote, monitor and review health and safety in own area of responsibility.
Unit assessment requirements/evidence requirements Assessment must be carried out in way that is consistent with the requirements outlined in Annexe A: Assessment Strategy.
To pass the unit, learners must meet all of the assessment criteria.
Assessment methodology This unit is assessed using evidence from the workplace, i.e. observable performance, physical products of work (such as reports, plans, correspondence etc.), witness testimony, discussion and questioning etc.
Simulation is not allowed.
Pear
son E
dex
cel Le
vel 5 D
iplo
ma
in M
anag
emen
t Spec
ific
atio
n –
Iss
ue1
– F
ebru
ary
2014 ©
Pea
rson
Educa
tion L
imited
2014
11
4
Learn
ing
ou
tco
mes
an
d a
ssess
men
t cr
iteri
a
To p
ass
this
unit,
the
lear
ner
nee
ds
to d
emon
stra
te t
hat
they
can
mee
t al
l th
e le
arnin
g o
utc
omes
for
the
unit.
The
asse
ssm
ent
criter
ia
det
erm
ine
the
stan
dar
d r
equired
to a
chie
ve t
he
unit.
Learn
ing
ou
tco
mes
Ass
ess
men
t cr
iteri
a
Evid
en
ce
typ
e
Po
rtfo
lio
re
fere
nce
D
ate
1.1
Sta
te t
he
legal
req
uirem
ents
that
apply
to o
wn r
ole
in r
elat
ion t
o
hea
lth a
nd s
afet
y.
1.2
Consu
lt w
ith s
pec
ialis
t ad
vise
r(s)
on h
ealth a
nd s
afet
y polic
y an
d
pro
cedure
s.
1.3
Exp
lain
an o
rgan
isat
ion’s
hea
lth a
nd s
afet
y re
sponsi
bili
ties
.
1
Under
stan
d t
he
legal re
quirem
ents
an
d p
erso
nal
re
sponsi
bili
ties
for
hea
lth a
nd s
afet
y w
ithin
an
org
anis
atio
n
1.4
D
escr
ibe
hea
lth a
nd s
afet
y re
sponsi
bili
ties
in o
wn a
rea
of
resp
onsi
bili
ty.
2.1
Com
munic
ate
an o
rgan
isat
ion’s
writt
en h
ealth a
nd s
afet
y polic
y to
in
div
idual
s w
ithin
ow
n a
rea
of
resp
onsi
bili
ty.
2
Be
able
to p
rom
ote
th
e im
port
ance
of
hea
lth a
nd s
afet
y pra
ctic
es
2.2
Allo
cate
suffic
ient
reso
urc
es t
o d
eal w
ith h
ealth a
nd s
afet
y is
sues
in
ow
n a
rea
of
resp
onsi
bili
ty.
3.1
Consu
lt w
ith c
olle
agues
on h
ealth a
nd s
afet
y haz
ards
and r
isks
in o
wn
area
of
resp
onsi
bili
ty.
3.2
Ass
ess
hea
lth a
nd s
afet
y haz
ards
and r
isks
in o
wn a
rea
of
resp
onsi
bili
ty.
3.3
Id
entify
haz
ards
and r
isks
that
req
uire
action t
o b
e ta
ken t
o en
sure
co
mplia
nce
with leg
al a
nd o
rgan
isat
ional
req
uirem
ents
.
3
Be
able
to e
nsu
re
that
haz
ards
and
risk
s ar
e id
entified
an
d m
anag
ed in
ow
n a
rea
of
resp
onsi
bili
ty
3.4
D
evel
op a
nd im
ple
men
t a
pla
n in o
wn a
rea
of
resp
onsi
bili
ty.
Pear
son E
dex
cel Le
vel 5 D
iplo
ma
in M
anag
emen
t –
Spec
ific
atio
n –
Iss
ue
1 –
Feb
ruar
y 2014 ©
Pea
rson
Educa
tion L
imited
2014
11
5
Learn
ing
ou
tco
mes
Ass
ess
men
t cr
iteri
a
Evid
en
ce
typ
e
Po
rtfo
lio
re
fere
nce
D
ate
4.1
Est
ablis
h p
roce
dure
s th
at m
onitor
hea
lth a
nd s
afet
y per
form
ance
in
ow
n a
rea
of
resp
onsi
bili
ty.
4.2
Rev
iew
the
hea
lth a
nd s
afet
y per
form
ance
of
own a
rea
of
resp
onsi
bili
ty.
4
Be
able
to m
onitor
and r
evie
w h
ealth
and s
afet
y per
form
ance
and
polic
y in
ow
n a
rea
of
resp
onsi
bili
ty
4.3
Rev
iew
the
hea
lth a
nd s
afet
y polic
y in
ow
n a
rea
of
resp
onsi
bili
ty.
Lear
ner
nam
e:_______________________________________________
D
ate:
_____________________________
Lear
ner
sig
nat
ure
:____________________________________________
D
ate:
_____________________________
Ass
esso
r si
gnat
ure
:___________________________________________
D
ate:
_____________________________
Inte
rnal
ver
ifie
r si
gnat
ure
:______________________________________
(i
f sa
mple
d)
Dat
e:_____________________________
Pearson Edexcel Level 5 Diploma in Management Specification – Issue1 – February 2014 © Pearson Education Limited 2014
116
Pearson Edexcel Level 5 Diploma in Management – Specification – Issue 1 – February 2014 © Pearson Education Limited 2014
117
Unit 31: Manage Physical Resources
Unit reference number: K/600/9711
QCF level: 4
Credit value: 3
Guided learning hours: 25
Unit aim This unit will ensure that learners are able to identify, obtain, manage and review the use of physical resources. The unit also ensures learners are able to take the environmental impact of resource use into consideration.
Unit assessment requirements/evidence requirements Assessment must be carried out in way that is consistent with the requirements outlined in Annexe A: Assessment Strategy.
To pass the unit, learners must meet all of the assessment criteria.
Assessment methodology This unit is assessed using evidence from the workplace, i.e. observable performance, physical products of work (such as reports, plans, correspondence etc.), witness testimony, discussion and questioning etc.
Simulation is not allowed.
Pear
son E
dex
cel Le
vel 5 D
iplo
ma
in M
anag
emen
t Spec
ific
atio
n –
Iss
ue1
– F
ebru
ary
2014 ©
Pea
rson
Educa
tion L
imited
2014
11
8
Learn
ing
ou
tco
mes
an
d a
ssess
men
t cr
iteri
a
To p
ass
this
unit,
the
lear
ner
nee
ds
to d
emon
stra
te t
hat
they
can
mee
t al
l th
e le
arnin
g o
utc
omes
for
the
unit.
The
asse
ssm
ent
criter
ia
det
erm
ine
the
stan
dar
d r
equired
to a
chie
ve t
he
unit.
Learn
ing
ou
tco
mes
Ass
ess
men
t cr
iteri
a
Evid
en
ce
typ
e
Po
rtfo
lio
re
fere
nce
D
ate
1.1
Exp
lain
the
import
ance
of
usi
ng s
ust
ainab
le r
esourc
es.
1.2
Exp
lain
the
pote
ntial
im
pac
t of re
sourc
e use
on t
he
envi
ronm
ent.
1.3
Exp
lain
how
to u
se r
esourc
es e
ffec
tive
ly a
nd e
ffic
iently.
1
Under
stan
d t
he
import
ance
of
sust
ainab
ility
when
usi
ng p
hys
ical
re
sourc
es
1.4
D
escr
ibe
actions
one
can t
ake
to m
inim
ise
any
adve
rse
envi
ronm
enta
l im
pac
t of
usi
ng p
hys
ical
res
ourc
es.
2.1
Consu
lt w
ith c
olle
agues
to iden
tify
thei
r pla
nned
act
ivitie
s an
d
corr
espondin
g r
esourc
e nee
ds.
2.2
Eva
luat
e pas
t re
sourc
e use
to info
rm e
xpec
ted f
utu
re d
eman
d.
2
Be
able
to iden
tify
re
sourc
e re
quirem
ents
for
ow
n a
rea
of
resp
onsi
bili
ty
2.3
Id
entify
res
ourc
e re
quirem
ents
for
ow
n a
rea
of re
sponsi
bili
ty.
3.1
Subm
it a
busi
nes
s ca
se t
o p
rocu
re r
equired
res
ourc
es.
3.2
Rev
iew
and a
gre
e re
quired
res
ourc
es w
ith r
elev
ant
indiv
idual
s.
3
Be
able
to o
bta
in
required
res
ourc
es
for
ow
n a
rea
of
resp
onsi
bili
ty
3.3
Exp
lain
an o
rgan
isat
ion’s
pro
cess
es f
or
pro
curing a
gre
ed r
esourc
es.
4.1
M
onitor
the
qual
ity
of
reso
urc
es a
gai
nst
req
uired
spec
ific
atio
ns.
4.2
Id
entify
diffe
rence
s bet
wee
n a
ctual
and p
lanned
use
of
reso
urc
es a
nd
take
corr
ective
act
ion.
4.3
Anal
yse
the
effe
ctiv
enes
s an
d e
ffic
iency
of re
sourc
e use
in o
wn a
rea
of
resp
onsi
bili
ty.
4
Be
able
to m
onitor
and r
evie
w t
he
qual
ity
and u
sage
of
reso
urc
es in o
wn
area
of
resp
onsi
bili
ty
4.4
M
ake
reco
mm
endat
ions
to im
pro
ve t
he
effe
ctiv
enes
s an
d e
ffic
iency
of
reso
urc
e use
.
Pear
son E
dex
cel Le
vel 5 D
iplo
ma
in M
anag
emen
t –
Spec
ific
atio
n –
Iss
ue
1 –
Feb
ruar
y 2014 ©
Pea
rson
Educa
tion L
imited
2014
11
9
Lear
ner
nam
e:_______________________________________________
D
ate:
_____________________________
Lear
ner
sig
nat
ure
:____________________________________________
D
ate:
_____________________________
Ass
esso
r si
gnat
ure
:___________________________________________
D
ate:
_____________________________
Inte
rnal
ver
ifie
r si
gnat
ure
:______________________________________
(i
f sa
mple
d)
Dat
e:_____________________________
Pearson Edexcel Level 5 Diploma in Management Specification – Issue1 – February 2014 © Pearson Education Limited 2014
120
Pearson Edexcel Level 5 Diploma in Management – Specification – Issue 1 – February 2014 © Pearson Education Limited 2014
121
Unit 32: Manage the Environmental Impact of Work Activities
Unit reference number: M/600/9712
QCF level: 4
Credit value: 5
Guided learning hours: 10
Unit aim This unit will ensure that learners understand how to, and are able to, assess the environmental impact of their work and operate in such a way as to reduce the impact on the environment.
Unit assessment requirements/evidence requirements Assessment must be carried out in way that is consistent with the requirements outlined in Annexe A: Assessment Strategy.
To pass the unit, learners must meet all of the assessment criteria.
Assessment methodology This unit is assessed using evidence from the workplace, i.e. observable performance, physical products of work (such as reports, plans, correspondence etc.), witness testimony, discussion and questioning etc.
Simulation is not allowed.
Pear
son E
dex
cel Le
vel 5 D
iplo
ma
in M
anag
emen
t Spec
ific
atio
n –
Iss
ue1
– F
ebru
ary
2014 ©
Pea
rson
Educa
tion L
imited
2014
12
2
Learn
ing
ou
tco
mes
an
d a
ssess
men
t cr
iteri
a
To p
ass
this
unit,
the
lear
ner
nee
ds
to d
emon
stra
te t
hat
they
can
mee
t al
l th
e le
arnin
g o
utc
omes
for
the
unit.
The
asse
ssm
ent
criter
ia
det
erm
ine
the
stan
dar
d r
equired
to a
chie
ve t
he
unit.
Learn
ing
ou
tco
mes
Ass
ess
men
t cr
iteri
a
Evid
en
ce
typ
e
Po
rtfo
lio
re
fere
nce
D
ate
1.1
Exp
lain
the
legal re
quirem
ents
that
im
pac
t on o
wn a
rea
of
resp
onsi
bili
ty.
1
Under
stan
d t
he
legal re
quirem
ents
an
d e
nvi
ronm
enta
l polic
ies
that
im
pac
t on o
wn a
rea
of
resp
onsi
bili
ty
1.2
Exp
lain
the
envi
ronm
enta
l polic
ies
that
im
pac
t on o
wn a
rea
of
resp
onsi
bili
ty.
2.1
Exp
lain
what
spec
ialis
t ad
vice
is
avai
lable
to m
anag
e th
e en
viro
nm
enta
l im
pac
t of
work
act
ivitie
s.
2.2
Exp
lain
how
to a
sses
s th
e im
pac
t of
work
act
ivitie
s an
d r
esourc
es o
n
the
envi
ronm
ent.
2
Under
stan
d h
ow
to
asse
ss t
he
impac
t of
work
act
ivitie
s on t
he
envi
ronm
ent
and
how
this
can
be
min
imis
ed
2.3
Exp
lain
how
to m
inim
ise
the
envi
ronm
enta
l im
pac
t of w
ork
act
ivitie
s.
3.1
Ass
ess
the
envi
ronm
enta
l im
pac
t of
work
act
ivitie
s an
d r
esourc
e use
.
3
Be
able
to a
sses
s an
d r
eport
on t
he
envi
ronm
enta
l im
pac
t of
work
ac
tivi
ties
in o
wn
area
of
resp
onsi
bili
ty
3.2
Pr
oduce
a r
eport
on t
he
envi
ronm
enta
l im
pac
t of w
ork
act
ivitie
s an
d
reso
urc
e use
, w
ith r
ecom
men
dat
ions
for
impro
vem
ent.
Pear
son E
dex
cel Le
vel 5 D
iplo
ma
in M
anag
emen
t –
Spec
ific
atio
n –
Iss
ue
1 –
Feb
ruar
y 2014 ©
Pea
rson
Educa
tion L
imited
2014
12
3
Learn
ing
ou
tco
mes
Ass
ess
men
t cr
iteri
a
Evid
en
ce
typ
e
Po
rtfo
lio
re
fere
nce
D
ate
4.1
Adap
t th
e use
of
reso
urc
es in o
wn a
rea
of
resp
onsi
bili
ty t
o r
educe
en
viro
nm
enta
l im
pac
t.
4
Be
able
to o
rgan
ise
work
act
ivitie
s an
d
reso
urc
e use
to
min
imis
e en
viro
nm
enta
l im
pac
t
4.2
O
rgan
ise
activi
ties
in o
wn a
rea
of
resp
onsi
bili
ty t
o r
educe
en
viro
nm
enta
l im
pac
t.
5.1
Est
ablis
h m
eans
by
whic
h indiv
idual
s ca
n iden
tify
and r
epor
t opport
unitie
s fo
r im
pro
ving e
nvi
ronm
enta
l per
form
ance
.
5
Be
able
to p
rom
ote
ongoin
g
impro
vem
ent
in
envi
ronm
enta
l per
form
ance
5.2
Com
munic
ate
envi
ronm
enta
l ben
efits
resu
ltin
g fro
m c
han
ges
to w
ork
ac
tivi
ties
.
Lear
ner
nam
e:_______________________________________________
D
ate:
_____________________________
Lear
ner
sig
nat
ure
:____________________________________________
D
ate:
_____________________________
Ass
esso
r si
gnat
ure
:___________________________________________
D
ate:
_____________________________
Inte
rnal
ver
ifie
r si
gnat
ure
:______________________________________
(i
f sa
mple
d)
Dat
e:_____________________________
Pearson Edexcel Level 5 Diploma in Management Specification – Issue1 – February 2014 © Pearson Education Limited 2014
124
Pearson Edexcel Level 5 Diploma in Management – Specification – Issue 1 – February 2014 © Pearson Education Limited 2014
125
Unit 33: Manage a Tendering Process
Unit reference number: H/600/9738
QCF level: 4
Credit value: 4
Guided learning hours: 20
Unit aim This unit will ensure that learners are able to manage a tendering process, including developing product or service specifications and tender guidelines, evaluating tenders and selecting a supplier to deliver the required products or services.
Unit assessment requirements/evidence requirements Assessment must be carried out in way that is consistent with the requirements outlined in Annexe A: Assessment Strategy.
To pass the unit, learners must meet all of the assessment criteria.
Assessment methodology This unit is assessed using evidence from the workplace, i.e. observable performance, physical products of work (such as reports, plans, correspondence etc.), witness testimony, discussion and questioning etc.
Simulation is not allowed.
Pear
son E
dex
cel Le
vel 5 D
iplo
ma
in M
anag
emen
t Spec
ific
atio
n –
Iss
ue1
– F
ebru
ary
2014 ©
Pea
rson
Educa
tion L
imited
2014
12
6
Learn
ing
ou
tco
mes
an
d a
ssess
men
t cr
iteri
a
To p
ass
this
unit,
the
lear
ner
nee
ds
to d
emon
stra
te t
hat
they
can
mee
t al
l th
e le
arnin
g o
utc
omes
for
the
unit.
The
asse
ssm
ent
criter
ia
det
erm
ine
the
stan
dar
d r
equired
to a
chie
ve t
he
unit.
Learn
ing
ou
tco
mes
Ass
ess
men
t cr
iteri
a
Evid
en
ce
typ
e
Po
rtfo
lio
re
fere
nce
D
ate
1.1
Exp
lain
the
legal re
quirem
ents
of
a te
nder
ing p
roce
ss.
1.2
Exp
lain
org
anis
atio
nal
ten
der
ing p
olic
ies
and p
roce
sses
.
1
Under
stan
d
tender
ing
pro
cess
es
1.3
Exp
lain
how
to s
eek
spec
ialis
t su
pport
for
the
tender
ing p
roce
ss.
2.1
Consu
lt w
ith c
olle
agues
to iden
tify
and a
gre
e re
quirem
ents
for
pro
duct
s or
serv
ices
.
2
Be
able
to d
raw
up
a sp
ecific
atio
n f
or
required
pro
duct
s or
serv
ices
2.2
D
raw
up a
spec
ific
atio
n t
hat
des
crib
es t
he
pro
duct
s or
serv
ices
re
quired
.
3.1
W
rite
an invi
tation t
o t
ender
outlin
ing r
equired
spec
ific
atio
ns
and
org
anis
atio
nal
ten
der
ing p
roce
sses
.
3
Be
able
to w
rite
an
invi
tation t
o t
ender
docu
men
t an
d
com
munic
ate
it t
o
pro
spec
tive
su
pplie
rs
3.2
Com
munic
ate
the
invi
tation t
o t
ender
to p
rosp
ective
supplie
rs.
4
Under
stan
d h
ow
to
resp
ond f
airly
to
pre
-ten
der
quer
ies
4.1
Exp
lain
how
to r
espond t
o p
re-t
ender
quer
ies
in w
ays
that
ensu
re a
ll pro
spec
tive
supplie
rs h
ave
the
sam
e in
form
atio
n.
Pear
son E
dex
cel Le
vel 5 D
iplo
ma
in M
anag
emen
t –
Spec
ific
atio
n –
Iss
ue
1 –
Feb
ruar
y 2014 ©
Pea
rson
Educa
tion L
imited
2014
12
7
Learn
ing
ou
tco
mes
Ass
ess
men
t cr
iteri
a
Evid
en
ce
typ
e
Po
rtfo
lio
re
fere
nce
D
ate
5.1
Est
ablis
h c
rite
ria
with w
hic
h t
o ev
aluat
e re
ceiv
ed t
ender
s.
5.2
Rec
eive
, re
cord
and o
pen
ten
der
s in
lin
e w
ith s
tate
d t
ender
ing
pro
cess
.
5.3
See
k cl
arific
atio
n f
rom
pro
spec
tive
supplie
rs w
her
e nec
essa
ry.
5
Be
able
to e
valu
ate
rece
ived
ten
der
s
5.4
Eva
luat
e te
nder
s ag
ainst
est
ablis
hed
crite
ria.
6.1
O
ffer
a c
ontr
act
to t
he
chose
n s
upplie
r.
6
Be
able
to s
elec
t a
supplie
r an
d
pro
vide
post
-te
nder
fee
dbac
k
6.2
In
form
unsu
cces
sful su
pplie
rs o
f th
e outc
om
e an
d p
rovi
de
feed
bac
k.
Lear
ner
nam
e:_______________________________________________
D
ate:
_____________________________
Lear
ner
sig
nat
ure
:____________________________________________
D
ate:
_____________________________
Ass
esso
r si
gnat
ure
:___________________________________________
D
ate:
_____________________________
Inte
rnal
ver
ifie
r si
gnat
ure
:______________________________________
(i
f sa
mple
d)
Dat
e:_____________________________
Pearson Edexcel Level 5 Diploma in Management Specification – Issue1 – February 2014 © Pearson Education Limited 2014
128
Pearson Edexcel Level 5 Diploma in Management – Specification – Issue 1 – February 2014 © Pearson Education Limited 2014
129
Unit 34: Plan and Manage a Project
Unit reference number: J/600/9750
QCF level: 4
Credit value: 8
Guided learning hours: 30
Unit aim This unit helps learners to clarify the scope and objectives of a project, develop a project plan, and consult and agree the plan with others.
Unit assessment requirements/evidence requirements Assessment must be carried out in way that is consistent with the requirements outlined in Annexe A: Assessment Strategy.
To pass the unit, learners must meet all of the assessment criteria.
Assessment methodology This unit is assessed using evidence from the workplace, i.e. observable performance, physical products of work (such as reports, plans, correspondence etc.), witness testimony, discussion and questioning etc.
Simulation is not allowed.
Pear
son E
dex
cel Le
vel 5 D
iplo
ma
in M
anag
emen
t Spec
ific
atio
n –
Iss
ue1
– F
ebru
ary
2014 ©
Pea
rson
Educa
tion L
imited
2014
13
0
Learn
ing
ou
tco
mes
an
d a
ssess
men
t cr
iteri
a
To p
ass
this
unit,
the
lear
ner
nee
ds
to d
emon
stra
te t
hat
they
can
mee
t al
l th
e le
arnin
g o
utc
omes
for
the
unit.
The
asse
ssm
ent
criter
ia
det
erm
ine
the
stan
dar
d r
equired
to a
chie
ve t
he
unit.
Learn
ing
ou
tco
mes
Ass
ess
men
t cr
iteri
a
Evid
en
ce
typ
e
Po
rtfo
lio
re
fere
nce
D
ate
1.1
D
escr
ibe
the
role
s an
d r
esponsi
bili
ties
of
a pro
ject
man
ager
.
1
Under
stan
d t
he
princi
ple
s,
pro
cess
es,
tools
an
d t
echniq
ues
of
pro
ject
m
anag
emen
t
1.2
Exp
lain
how
to a
pply
princi
ple
s, p
roce
sses
, to
ols
and t
echniq
ues
of
pro
ject
man
agem
ent.
2
Be
able
to a
gre
e th
e sc
ope
and
obje
ctiv
es o
f a
pro
ject
2.1
Agre
e SM
ART (
Spec
ific
, M
easu
rable
, Ach
ieva
ble
, Rea
listic,
and T
ime-
bound)
obje
ctiv
es a
nd s
cope
of
the
pro
ject
with p
roje
ct s
pon
sor(
s)
and s
take
hold
ers.
3.1
Id
entify
budget
and t
imes
cale
s in
ord
er t
o d
evel
op t
he
pro
ject
pla
n
with s
take
hold
ers.
3.2
Consu
lt w
ith s
take
hold
ers
to n
egotiat
e th
e pro
ject
pla
n.
3.3
Id
entify
pote
ntial
ris
ks a
nd c
ontingen
cies
.
3
Be
able
to iden
tify
th
e budget
in o
rder
to
dev
elop a
pro
ject
pla
n
3.4
Est
ablis
h c
rite
ria
and p
roce
sses
for
eval
uat
ing t
he
pro
ject
on
com
ple
tion.
4.1
Allo
cate
role
s an
d r
esponsi
bili
ties
to p
roje
ct t
eam
mem
ber
s.
4.2
Pr
ovi
de
reso
urc
es iden
tified
in t
he
pro
ject
pla
n.
4
Be
able
to
imple
men
t a
pro
ject
pla
n
4.3
Brief
pro
ject
tea
m m
ember
s on t
he
pro
ject
pla
n a
nd t
hei
r ro
les
and
resp
onsi
bili
ties
.
Pear
son E
dex
cel Le
vel 5 D
iplo
ma
in M
anag
emen
t –
Spec
ific
atio
n –
Iss
ue
1 –
Feb
ruar
y 2014 ©
Pea
rson
Educa
tion L
imited
2014
13
1
Learn
ing
ou
tco
mes
Ass
ess
men
t cr
iteri
a
Evid
en
ce
typ
e
Po
rtfo
lio
re
fere
nce
D
ate
4.4
Im
ple
men
t a
pro
ject
pla
n u
sing p
roje
ct m
anag
emen
t to
ols
and
tech
niq
ues
.
5.1
Apply
a r
ange
of
pro
ject
man
agem
ent
tools
and t
echniq
ues
to
monitor,
contr
ol an
d r
evie
w p
rogre
ss.
5
Be
able
to m
anag
e a
pro
ject
to
its
concl
usi
on
5.2
Pr
ovi
de
support
to p
roje
ct t
eam
mem
ber
s.
Lear
ner
nam
e:_______________________________________________
D
ate:
_____________________________
Lear
ner
sig
nat
ure
:____________________________________________
D
ate:
_____________________________
Ass
esso
r si
gnat
ure
:___________________________________________
D
ate:
_____________________________
Inte
rnal
ver
ifie
r si
gnat
ure
:______________________________________
(i
f sa
mple
d)
Dat
e:_____________________________
Pearson Edexcel Level 5 Diploma in Management Specification – Issue1 – February 2014 © Pearson Education Limited 2014
132
Pearson Edexcel Level 5 Diploma in Management – Specification – Issue 1 – February 2014 © Pearson Education Limited 2014
133
Unit 35: Develop and Implement Marketing Plans
Unit reference number: K/600/9790
QCF level: 4
Credit value: 6
Guided learning hours: 25
Unit aim This unit will ensure that learners can produce a marketing strategy, implement a plan and monitor and evaluate the plan to determine future marketing activities.
Unit assessment requirements/evidence requirements Assessment must be carried out in way that is consistent with the requirements outlined in Annexe A: Assessment Strategy.
To pass the unit, learners must meet all of the assessment criteria.
Assessment methodology This unit is assessed using evidence from the workplace, i.e. observable performance, physical products of work (such as reports, plans, correspondence etc.), witness testimony, discussion and questioning etc.
Simulation is not allowed.
Pear
son E
dex
cel Le
vel 5 D
iplo
ma
in M
anag
emen
t Spec
ific
atio
n –
Iss
ue1
– F
ebru
ary
2014 ©
Pea
rson
Educa
tion L
imited
2014
13
4
Learn
ing
ou
tco
mes
an
d a
ssess
men
t cr
iteri
a
To p
ass
this
unit,
the
lear
ner
nee
ds
to d
emon
stra
te t
hat
they
can
mee
t al
l th
e le
arnin
g o
utc
omes
for
the
unit.
The
asse
ssm
ent
criter
ia
det
erm
ine
the
stan
dar
d r
equired
to a
chie
ve t
he
unit.
Learn
ing
ou
tco
mes
Ass
ess
men
t cr
iteri
a
Evid
en
ce
typ
e
Po
rtfo
lio
re
fere
nce
D
ate
1.1
Anal
yse
the
org
anis
atio
n’s
busi
nes
s pla
n t
o iden
tify
mar
keting
obje
ctiv
es f
or
ow
n a
rea
of
resp
onsi
bili
ty.
1.2
Exp
lain
the
org
anis
atio
n’s
culture
, vi
sion a
nd v
alues
.
1
Be
able
to iden
tify
an
d p
rioritise
m
arke
ting
obje
ctiv
es f
or
ow
n
area
of
resp
onsi
bili
ty
1.3
Anal
yse
and p
rioritise
mar
keting o
bje
ctiv
es.
2.1
D
escr
ibe
and e
valu
ate
the
targ
et m
arke
ts f
or
own o
rgan
isat
ion’s
pro
duct
s or
serv
ices
.
2.2
Id
entify
and c
onsu
lt w
ith m
arke
ting s
pec
ialis
ts if
required
.
2.3
Id
entify
mar
keting t
ools
and m
odel
s to
dev
elop a
str
ateg
y.
2
Be
able
to p
roduce
a
mar
keting
stra
tegy
in o
wn
area
of
resp
onsi
bili
ty
2.4
D
evel
op a
mar
keting s
trat
egy
bas
ed o
n k
ey s
ucc
ess
criter
ia f
or
ow
n
area
of
resp
onsi
bili
ty.
3.1
Eva
luat
e th
e re
sourc
e re
quirem
ents
for
the
mar
keting p
lan.
3.2
Pr
oduce
a m
arke
ting p
lan b
ased
on t
he
stra
tegy.
3.3
Agre
e ro
les
and r
esponsi
bili
ties
of
stak
ehold
ers.
3
Be
able
to p
roduce
an
d im
ple
men
t a
mar
keting p
lan f
or
ow
n a
rea
of
resp
onsi
bili
ty
3.4
Com
munic
ate
the
mar
keting p
lan w
ith k
ey s
take
hold
ers.
4.1
M
onitor
pro
gre
ss o
f th
e m
arke
ting p
lan a
gai
nst
busi
nes
s obje
ctiv
es.
4.2
Ass
ess
and e
valu
ate
the
impac
t of th
e m
arke
ting p
lan.
4
Monitor
and
eval
uat
e th
e m
arke
ting p
lan in
ow
n a
rea
of
resp
onsi
bili
ty
4.3
Rev
ise
futu
re m
arke
ting p
lans
bas
ed o
n t
he
impac
t ev
aluat
ion.
Pear
son E
dex
cel Le
vel 5 D
iplo
ma
in M
anag
emen
t –
Spec
ific
atio
n –
Iss
ue
1 –
Feb
ruar
y 2014 ©
Pea
rson
Educa
tion L
imited
2014
13
5
Lear
ner
nam
e:_______________________________________________
D
ate:
_____________________________
Lear
ner
sig
nat
ure
:____________________________________________
D
ate:
_____________________________
Ass
esso
r si
gnat
ure
:___________________________________________
D
ate:
_____________________________
Inte
rnal
ver
ifie
r si
gnat
ure
:______________________________________
(i
f sa
mple
d)
Dat
e:_____________________________
Pearson Edexcel Level 5 Diploma in Management Specification – Issue1 – February 2014 © Pearson Education Limited 2014
136
Pearson Edexcel Level 5 Diploma in Management – Specification – Issue 1 – February 2014 © Pearson Education Limited 2014
137
Unit 36: Analyse the Market in which your Organisation Operates
Unit reference number: M/600/9791
QCF level: 4
Credit value: 5
Guided learning hours: 25
Unit aim This unit will ensure that learners are able to analyse an organisation’s market position and trends. Learners can analyse customer needs and communicate to stakeholders.
Unit assessment requirements/evidence requirements Assessment must be carried out in way that is consistent with the requirements outlined in Annexe A: Assessment Strategy.
To pass the unit, learners must meet all of the assessment criteria.
Assessment methodology This unit is assessed using evidence from the workplace, i.e. observable performance, physical products of work (such as reports, plans, correspondence etc.), witness testimony, discussion and questioning etc.
Simulation is not allowed.
Pear
son E
dex
cel Le
vel 5 D
iplo
ma
in M
anag
emen
t Spec
ific
atio
n –
Iss
ue1
– F
ebru
ary
2014 ©
Pea
rson
Educa
tion L
imited
2014
13
8
Learn
ing
ou
tco
mes
an
d a
ssess
men
t cr
iteri
a
To p
ass
this
unit,
the
lear
ner
nee
ds
to d
emon
stra
te t
hat
they
can
mee
t al
l th
e le
arnin
g o
utc
omes
for
the
unit.
The
asse
ssm
ent
criter
ia
det
erm
ine
the
stan
dar
d r
equired
to a
chie
ve t
he
unit.
Learn
ing
ou
tco
mes
Ass
ess
men
t cr
iteri
a
Evid
en
ce
typ
e
Po
rtfo
lio
re
fere
nce
D
ate
1.1
Ass
ess
the
econom
ic e
nvi
ronm
ent
in w
hic
h y
our
org
anis
atio
n
oper
ates
.
1.2
Eva
luat
e yo
ur
cust
om
ers’
nee
ds
and r
elat
e to
ow
n o
rgan
isat
ion.
1
Be
able
to a
nal
yse
cust
om
ers’
nee
ds
1.3
Anal
yse
cust
om
er p
erce
ption o
f ow
n p
roduct
s/se
rvic
es in c
om
par
ison
to c
om
pet
itors
.
2.1
Id
entify
and u
tilis
e m
arke
t re
sear
ch s
pec
ialis
ts if
nec
essa
ry.
2.2
Anal
yse
curr
ent
and f
utu
re m
acro
- an
d m
icro
-eco
nom
ic t
rends
in o
wn
sect
or.
2
Be
able
to a
nal
yse
the
mar
ket
usi
ng
rese
arch
too
ls a
nd
tech
niq
ues
2.3
U
se r
ecognis
ed r
esea
rch t
ools
to a
sses
s m
arke
t tr
ends
and
opport
unitie
s fo
r gro
wth
.
3.1
Pr
oduce
a r
eport
bas
ed o
n r
esea
rch f
indin
gs.
3.2
Com
munic
ate
the
report
to k
ey indiv
idual
s w
ithin
ow
n o
rgan
isat
ion.
3.3
Eva
luat
e fe
edbac
k fr
om k
ey indiv
idual
s.
3.4
Rev
ise
and c
om
munic
ate
updat
ed r
eport
to k
ey indiv
idual
s.
3
Be
able
to
com
munic
ate
rese
arch
fin
din
gs
to info
rm
man
ager
ial
dec
isio
ns
3.5
M
onitor
the
econom
ic e
nvi
ronm
ent
and c
han
ges
in c
ust
om
ers’
nee
ds.
Pear
son E
dex
cel Le
vel 5 D
iplo
ma
in M
anag
emen
t –
Spec
ific
atio
n –
Iss
ue
1 –
Feb
ruar
y 2014 ©
Pea
rson
Educa
tion L
imited
2014
13
9
Lear
ner
nam
e:_______________________________________________
D
ate:
_____________________________
Lear
ner
sig
nat
ure
:____________________________________________
D
ate:
_____________________________
Ass
esso
r si
gnat
ure
:___________________________________________
D
ate:
_____________________________
Inte
rnal
ver
ifie
r si
gnat
ure
:______________________________________
(i
f sa
mple
d)
Dat
e:_____________________________
Pearson Edexcel Level 5 Diploma in Management Specification – Issue1 – February 2014 © Pearson Education Limited 2014
140
Pearson Edexcel Level 5 Diploma in Management – Specification – Issue 1 – February 2014 © Pearson Education Limited 2014
141
Unit 37: Manage the Achievement of Customer Satisfaction
Unit reference number: A/600/9793
QCF level: 4
Credit value: 5
Guided learning hours: 25
Unit aim This unit helps learners to understand the importance of monitoring customer service satisfaction levels to manage the achievement of customer satisfaction.
Unit assessment requirements/evidence requirements Assessment must be carried out in way that is consistent with the requirements outlined in Annexe A: Assessment Strategy.
To pass the unit, learners must meet all of the assessment criteria.
Assessment methodology This unit is assessed using evidence from the workplace, i.e. observable performance, physical products of work (such as reports, plans, correspondence etc.), witness testimony, discussion and questioning etc.
Simulation is not allowed.
Pear
son E
dex
cel Le
vel 5 D
iplo
ma
in M
anag
emen
t Spec
ific
atio
n –
Iss
ue1
– F
ebru
ary
2014 ©
Pea
rson
Educa
tion L
imited
2014
14
2
Learn
ing
ou
tco
mes
an
d a
ssess
men
t cr
iteri
a
To p
ass
this
unit,
the
lear
ner
nee
ds
to d
emon
stra
te t
hat
they
can
mee
t al
l th
e le
arnin
g o
utc
omes
for
the
unit.
The
asse
ssm
ent
criter
ia
det
erm
ine
the
stan
dar
d r
equired
to a
chie
ve t
he
unit.
Learn
ing
ou
tco
mes
Ass
ess
men
t cr
iteri
a
Evid
en
ce
typ
e
Po
rtfo
lio
re
fere
nce
D
ate
1.1
Exp
lain
cust
om
er s
ervi
ce s
tandar
ds
within
ow
n o
rgan
isat
ion.
1
Be
able
to
under
stan
d
cust
om
er s
ervi
ce
stan
dar
ds
required
in
ow
n o
rgan
isat
ion
1.2
D
escr
ibe
cust
om
er s
ervi
ce b
est
pra
ctic
e in
ow
n s
ecto
r usi
ng r
esea
rch
tech
niq
ues
.
2.1
D
efin
e su
stai
nab
le p
roce
sses
tak
ing into
acc
ount
envi
ronm
enta
l is
sues
.
2.2
Id
entify
sust
ainab
le p
roce
sses
to s
upport
cust
omer
ser
vice
sta
ndar
ds.
2.3
Pr
oduce
a p
lan f
or
imple
men
tation.
2.4
Sta
te c
ust
omer
ser
vice
sta
ndar
ds
with r
elev
ant
key
stak
ehold
ers.
2
Be
able
to
imple
men
t su
stai
nab
le
pro
cess
es f
or
cust
om
er
satisf
action
2.5
Ensu
re r
esourc
es a
re p
rovi
ded
to d
eliv
er a
gre
ed s
tandar
ds
of
cust
om
er s
ervi
ce.
3
Be
able
to m
anag
e an
d s
upport
co
lleag
ues
in
del
iver
ing
cust
om
er s
ervi
ce
stan
dar
ds
3.1
Com
munic
ate
cust
om
er s
ervi
ce r
ole
s an
d r
esponsi
bili
ties
with
emplo
yees
in o
wn o
rgan
isat
ion.
Pear
son E
dex
cel Le
vel 5 D
iplo
ma
in M
anag
emen
t –
Spec
ific
atio
n –
Iss
ue
1 –
Feb
ruar
y 2014 ©
Pea
rson
Educa
tion L
imited
2014
14
3
Learn
ing
ou
tco
mes
Ass
ess
men
t cr
iteri
a
Evid
en
ce
typ
e
Po
rtfo
lio
re
fere
nce
D
ate
4.1
Eva
luat
e th
e cu
lture
in o
wn o
rgan
isat
ion.
4.2
Id
entify
tec
hniq
ues
for
impro
ving m
otiva
tion a
mong e
mplo
yees
.
4
Be
able
to m
anag
e an
d d
evel
op
culture
in o
wn
org
anis
atio
n t
o su
pport
cust
om
er
serv
ice
stan
dar
ds
4.3
D
escr
ibe
motiva
tional
str
ateg
ies
for
impro
ving c
ust
om
er s
ervi
ce
stan
dar
ds.
5.1
D
escr
ibe
met
hods
of
mea
suring c
ust
om
er s
atis
fact
ion.
5.2
D
evel
op p
roce
sses
for
monitoring c
ust
om
er s
atis
fact
ion,
incl
udin
g
cust
om
er f
eedbac
k m
echan
ism
s.
5.3
Rev
iew
em
plo
yee
per
form
ance
to e
nsu
re c
ust
omer
ser
vice
sta
ndar
ds
and o
rgan
isat
ional
val
ues
are
met
.
5
Be
able
to m
onitor
cust
om
er s
ervi
ce
leve
ls f
or
continuou
s im
pro
vem
ent
5.4
Anal
yse
and m
onitor
cust
om
er s
ervi
ce.
Lear
ner
nam
e:_______________________________________________
D
ate:
_____________________________
Lear
ner
sig
nat
ure
:____________________________________________
D
ate:
_____________________________
Ass
esso
r si
gnat
ure
:___________________________________________
D
ate:
_____________________________
Inte
rnal
ver
ifie
r si
gnat
ure
:______________________________________
(i
f sa
mple
d)
Dat
e:_____________________________
Pearson Edexcel Level 5 Diploma in Management Specification – Issue1 – February 2014 © Pearson Education Limited 2014
144
Pearson Edexcel Level 5 Diploma in Management – Specification – Issue 1 – February 2014 © Pearson Education Limited 2014
145
Unit 38: Prepare for and Support Quality Audits
Unit reference number: Y/600/9798
QCF level: 4
Credit value: 4
Guided learning hours: 20
Unit aim The unit will ensure that learners understand the quality standards and are able to participate in a quality audit and take corrective action.
Unit assessment requirements/evidence requirements Assessment must be carried out in way that is consistent with the requirements outlined in Annexe A: Assessment Strategy.
To pass the unit, learners must meet all of the assessment criteria.
Assessment methodology This unit is assessed using evidence from the workplace, i.e. observable performance, physical products of work (such as reports, plans, correspondence etc.), witness testimony, discussion and questioning etc.
Simulation is not allowed.
Pear
son E
dex
cel Le
vel 5 D
iplo
ma
in M
anag
emen
t Spec
ific
atio
n –
Iss
ue1
– F
ebru
ary
2014 ©
Pea
rson
Educa
tion L
imited
2014
14
6
Learn
ing
ou
tco
mes
an
d a
ssess
men
t cr
iteri
a
To p
ass
this
unit,
the
lear
ner
nee
ds
to d
emon
stra
te t
hat
they
can
mee
t al
l th
e le
arnin
g o
utc
omes
for
the
unit.
The
asse
ssm
ent
criter
ia
det
erm
ine
the
stan
dar
d r
equired
to a
chie
ve t
he
unit.
Learn
ing
ou
tco
mes
Ass
ess
men
t cr
iteri
a
Evid
en
ce
typ
e
Po
rtfo
lio
re
fere
nce
D
ate
1
Under
stan
d t
he
qual
ity
stan
dar
ds
and p
roce
dure
s th
at
apply
to o
wn a
rea
of
resp
onsi
bili
ty
1.1
D
escr
ibe
the
qual
ity
stan
dar
ds
and p
roce
dure
s th
at a
pply
to o
wn a
rea
of
resp
onsi
bili
ty.
2
Be
able
to m
onitor
work
in o
wn a
rea
of
resp
onsi
bili
ty
agai
nst
qual
ity
stan
dar
ds
and
pro
cedure
s
2.1
Sel
ect
and a
pply
met
hods
for
monitoring w
ork
.
3.1
Pr
epar
e an
d o
rgan
ise
reco
rds
and d
ocum
enta
tion
for
the
qual
ity
auditor.
3
Be
able
to p
repar
e fo
r a
qual
ity
audit in
ow
n a
rea
of
resp
onsi
bili
ty
3.2
Rev
iew
pre
vious
qual
ity
audits
and e
nsu
re a
gre
ed r
ecom
men
dat
ions
hav
e bee
n im
ple
men
ted.
4.1
D
iscu
ss w
ith t
he
auditor
the
resu
lts
of
the
audit a
nd iden
tify
any
area
s fo
r im
pro
vem
ent.
4
Be
able
to d
iscu
ss
qual
ity
audit f
indin
gs
with t
he
auditor
4.2
Agre
e co
rrec
tive
act
ions
to r
emed
y an
y id
entified
iss
ues
, an
d s
et a
dat
e fo
r th
eir
imple
men
tation.
5
Be
able
to c
om
ple
te
agre
ed a
ctio
ns
follo
win
g a
qual
ity
audit
5.1
Tak
e co
rrec
tive
act
ion b
ased
on q
ual
ity
audit fin
din
gs.
Pear
son E
dex
cel Le
vel 5 D
iplo
ma
in M
anag
emen
t –
Spec
ific
atio
n –
Iss
ue
1 –
Feb
ruar
y 2014 ©
Pea
rson
Educa
tion L
imited
2014
14
7
Lear
ner
nam
e:_______________________________________________
D
ate:
_____________________________
Lear
ner
sig
nat
ure
:____________________________________________
D
ate:
_____________________________
Ass
esso
r si
gnat
ure
:___________________________________________
D
ate:
_____________________________
Inte
rnal
ver
ifie
r si
gnat
ure
:______________________________________
(i
f sa
mple
d)
Dat
e:_____________________________
Pearson Edexcel Level 5 Diploma in Management Specification – Issue1 – February 2014 © Pearson Education Limited 2014
148
Pearson Edexcel Level 5 Diploma in Management – Specification – Issue 1 – February 2014 © Pearson Education Limited 2014
149
Unit 39: Inform Strategic Decision Making
Unit reference number: D/600/9592
QCF level: 6
Credit value: 7
Guided learning hours: 40
Unit aim This unit helps learners to identify and evaluate information about an organisations environment and inform strategic decision-making.
Unit assessment requirements/evidence requirements Assessment must be carried out in way that is consistent with the requirements outlined in Annexe A: Assessment Strategy.
To pass the unit, learners must meet all of the assessment criteria.
Assessment methodology This unit is assessed using evidence from the workplace, i.e. observable performance, physical products of work (such as reports, plans, correspondence etc.), witness testimony, discussion and questioning etc.
Simulation is not allowed.
Pear
son E
dex
cel Le
vel 5 D
iplo
ma
in M
anag
emen
t Spec
ific
atio
n –
Iss
ue1
– F
ebru
ary
2014 ©
Pea
rson
Educa
tion L
imited
2014
15
0
Learn
ing
ou
tco
mes
an
d a
ssess
men
t cr
iteri
a
To p
ass
this
unit,
the
lear
ner
nee
ds
to d
emon
stra
te t
hat
they
can
mee
t al
l th
e le
arnin
g o
utc
omes
for
the
unit.
The
asse
ssm
ent
criter
ia
det
erm
ine
the
stan
dar
d r
equired
to a
chie
ve t
he
unit.
Learn
ing
ou
tco
mes
Ass
ess
men
t cr
iteri
a
Evid
en
ce
typ
e
Po
rtfo
lio
re
fere
nce
D
ate
1.1
Id
entify
info
rmat
ion a
bout
an o
rgan
isat
ion’s
envi
ronm
ent.
1
Under
stan
d a
n
org
anis
atio
n’s
en
viro
nm
ent
to
info
rm s
trat
egic
dec
isio
n-m
akin
g
1.2
Anal
yse
org
anis
atio
n t
o info
rm t
he
stra
tegic
dec
isio
n m
akin
g p
roce
ss.
2
Be
able
to e
valu
ate
the
curr
ent
stra
tegic
direc
tion
of
an o
rgan
isat
ion
2.1
Ass
ess
feed
bac
k fr
om
key
sta
kehold
ers
on t
he
curr
ent
stra
tegic
direc
tion o
f an
org
anis
atio
n.
3.1
Im
ple
men
t re
com
men
dat
ions
to info
rm s
trat
egic
dec
isio
n m
akin
g.
3
Be
able
to u
se
info
rmat
ion t
o
info
rm s
trat
egic
dec
isio
n m
akin
g
3.2
Com
munic
ate
reco
mm
endat
ions
to a
ll ke
y st
akeh
old
ers
regar
din
g t
he
stra
tegic
dec
isio
n-m
akin
g p
roce
ss.
Lear
ner
nam
e:_______________________________________________
D
ate:
_____________________________
Lear
ner
sig
nat
ure
:____________________________________________
D
ate:
_____________________________
Ass
esso
r si
gnat
ure
:___________________________________________
D
ate:
_____________________________
Inte
rnal
ver
ifie
r si
gnat
ure
:______________________________________
(i
f sa
mple
d)
Dat
e:_____________________________
Pearson Edexcel Level 5 Diploma in Management – Specification – Issue 1 – February 2014 © Pearson Education Limited 2014
151
Unit 40: Support the Culture of an Organisation
Unit reference number: M/600/9614
QCF level: 6
Credit value: 5
Guided learning hours: 30
Unit aim This unit helps learners to understand organisational culture to ensure the achievement of business objectives.
Unit assessment requirements/evidence requirements Assessment must be carried out in way that is consistent with the requirements outlined in Annexe A: Assessment Strategy.
To pass the unit, learners must meet all of the assessment criteria.
Assessment methodology This unit is assessed using evidence from the workplace, i.e. observable performance, physical products of work (such as reports, plans, correspondence etc.), witness testimony, discussion and questioning etc.
Simulation is not allowed.
Pear
son E
dex
cel Le
vel 5 D
iplo
ma
in M
anag
emen
t Spec
ific
atio
n –
Iss
ue1
– F
ebru
ary
2014 ©
Pea
rson
Educa
tion L
imited
2014
15
2
Learn
ing
ou
tco
mes
an
d a
ssess
men
t cr
iteri
a
To p
ass
this
unit,
the
lear
ner
nee
ds
to d
emon
stra
te t
hat
they
can
mee
t al
l th
e le
arnin
g o
utc
omes
for
the
unit.
The
asse
ssm
ent
criter
ia
det
erm
ine
the
stan
dar
d r
equired
to a
chie
ve t
he
unit.
Learn
ing
ou
tco
mes
Ass
ess
men
t cr
iteri
a
Evid
en
ce
typ
e
Po
rtfo
lio
re
fere
nce
D
ate
1.1
Exp
lain
diffe
rent
def
initio
ns
of
org
anis
atio
nal
culture
.
1
Under
stan
d t
he
conce
pt
of
org
anis
atio
nal
cu
lture
1.2
Eva
luat
e in
tern
al a
nd e
xter
nal
fac
tors
that
can
influen
ce
org
anis
atio
nal
culture
s.
2.1
Anal
yse
the
culture
and o
bje
ctiv
es o
f an
org
anis
atio
n.
2.2
Com
munic
ate
agre
ed v
alues
and o
bje
ctiv
es a
cross
an o
rgan
isat
ion.
2
Be
able
to a
gre
e va
lues
and
obje
ctiv
es in
support
of
an
org
anis
atio
n’s
cu
lture
2.3
Ref
lect
on p
erso
nal
beh
avio
urs
and a
ctio
ns
that
rei
nfo
rce
agre
ed
valu
es.
3
Be
able
to m
onitor
obje
ctiv
es a
nd
thei
r ef
fect
iven
ess
3.1
M
onitor
the
valu
es a
nd o
bje
ctiv
e ef
fect
iven
ess
agai
nst
the
busi
nes
s obje
ctiv
es a
nd im
ple
men
t an
y nec
essa
ry c
han
ge.
Lear
ner
nam
e:_______________________________________________
D
ate:
_____________________________
Lear
ner
sig
nat
ure
:____________________________________________
D
ate:
_____________________________
Ass
esso
r si
gnat
ure
:___________________________________________
D
ate:
_____________________________
Inte
rnal
ver
ifie
r si
gnat
ure
:______________________________________
(i
f sa
mple
d)
Dat
e:_____________________________
Pearson Edexcel Level 5 Diploma in Management – Specification – Issue 1 – February 2014 © Pearson Education Limited 2014
153
Unit 41: Lead Innovation within an Organisation
Unit reference number: D/600/9642
QCF level: 6
Credit value: 10
Guided learning hours: 40
Unit aim This unit helps learners to lead, develop and promote innovation within an organisation.
Unit assessment requirements/evidence requirements Assessment must be carried out in way that is consistent with the requirements outlined in Annexe A : Assessment Strategy.
To pass the unit, learners must meet all of the assessment criteria.
Assessment methodology This unit is assessed using evidence from the workplace, i.e. observable performance, physical products of work (such as reports, plans, correspondence etc.), witness testimony, discussion and questioning etc.
Simulation is not allowed.
Pear
son E
dex
cel Le
vel 5 D
iplo
ma
in M
anag
emen
t Spec
ific
atio
n –
Iss
ue1
– F
ebru
ary
2014 ©
Pea
rson
Educa
tion L
imited
2014
15
4
Learn
ing
ou
tco
mes
an
d a
ssess
men
t cr
iteri
a
To p
ass
this
unit,
the
lear
ner
nee
ds
to d
emon
stra
te t
hat
they
can
mee
t al
l th
e le
arnin
g o
utc
omes
for
the
unit.
The
asse
ssm
ent
criter
ia
det
erm
ine
the
stan
dar
d r
equired
to a
chie
ve t
he
unit.
Learn
ing
ou
tco
mes
Ass
ess
men
t cr
iteri
a
Evid
en
ce
typ
e
Po
rtfo
lio
re
fere
nce
D
ate
1.1
Anal
yse
and r
evie
w t
he
appro
aches
to innova
tion e
mplo
yed b
y an
org
anis
atio
n.
1
Be
able
to a
nal
yse
an o
rgan
isat
ion’s
cu
rren
t ap
pro
ach
to innova
tion
pra
ctic
e
1.2
Eva
luat
e org
anis
atio
nal
appro
aches
to innov
atio
n.
2.1
Id
entify
and p
urs
ue
opport
unitie
s fo
r th
e ow
n o
rgan
isat
ion.
2.2
D
esig
n a
n innova
tion p
roce
ss w
hic
h f
its
with o
wn o
rgan
isat
ion.
2
Be
able
to d
esig
n
an innova
tion
pro
cess
for
an
org
anis
atio
n a
nd
dem
onst
rate
its
im
plic
atio
ns
for
long-t
erm
succ
ess
2.3
Com
munic
ate
the
implic
atio
ns
of th
e in
nova
tion p
roce
ss for
long-t
erm
su
cces
s fo
r ow
n o
rgan
isat
ion.
3.1
Support
oth
ers
in e
nsu
ring t
hat
innova
tive
idea
s ar
e fe
d into
the
oper
atio
nal
pro
cess
.
3.2
Ass
ess
reso
urc
ing a
gre
ed idea
s.
3
Be
able
to s
upport
oth
ers
in
imple
men
ting
innova
tive
idea
s 3.3
Support
oth
ers
in im
ple
men
ting a
gre
ed idea
s.
4
Be
able
to r
evie
w
and im
pro
ve t
he
per
form
ance
of
the
innova
tion p
roce
ss
4.1
Eva
luat
e fe
edbac
k fr
om a
ll st
akeh
old
ers
to im
pro
ve t
he
innova
tion
pro
cess
.
5
Be
able
to p
rovi
de
reco
gnitio
n f
or
the
innova
tive
succ
ess
5.1
Exp
lain
how
to r
ecognis
e ac
hie
vem
ents
that
are
succ
essf
ully
im
ple
men
ted.
Pear
son E
dex
cel Le
vel 5 D
iplo
ma
in M
anag
emen
t –
Spec
ific
atio
n –
Iss
ue
1 –
Feb
ruar
y 2014 ©
Pea
rson
Educa
tion L
imited
2014
15
5
Lear
ner
nam
e:_______________________________________________
D
ate:
_____________________________
Lear
ner
sig
nat
ure
:____________________________________________
D
ate:
_____________________________
Ass
esso
r si
gnat
ure
:___________________________________________
D
ate:
_____________________________
Inte
rnal
ver
ifie
r si
gnat
ure
:______________________________________
(i
f sa
mple
d)
Dat
e:_____________________________
Pearson Edexcel Level 5 Diploma in Management Specification – Issue1 – February 2014 © Pearson Education Limited 2014
156
Pearson Edexcel Level 5 Diploma in Management – Specification – Issue 1 – February 2014 © Pearson Education Limited 2014
157
Unit 42: Manage a Budget for own Area or Activity of Work
Unit reference number: A/600/9695
QCF level: 5
Credit value: 7
Guided learning hours: 30
Unit aim This unit helps learners to prepare a budget, address variance and monitor a budget for own area of activity or work.
Unit assessment requirements/evidence requirements Assessment must be carried out in way that is consistent with the requirements outlined in Annexe A: Assessment Strategy.
To pass the unit, learners must meet all of the assessment criteria.
Assessment methodology This unit is assessed using evidence from the workplace, i.e. observable performance, physical products of work (such as reports, plans, correspondence etc.), witness testimony, discussion and questioning etc.
Simulation is not allowed.
Pear
son E
dex
cel Le
vel 5 D
iplo
ma
in M
anag
emen
t Spec
ific
atio
n –
Iss
ue1
– F
ebru
ary
2014 ©
Pea
rson
Educa
tion L
imited
2014
15
8
Learn
ing
ou
tco
mes
an
d a
ssess
men
t cr
iteri
a
To p
ass
this
unit,
the
lear
ner
nee
ds
to d
emon
stra
te t
hat
they
can
mee
t al
l th
e le
arnin
g o
utc
omes
for
the
unit.
The
asse
ssm
ent
criter
ia
det
erm
ine
the
stan
dar
d r
equired
to a
chie
ve t
he
unit.
Learn
ing
ou
tco
mes
Ass
ess
men
t cr
iteri
a
Evid
en
ce
typ
e
Po
rtfo
lio
re
fere
nce
D
ate
1.1
Eva
luat
e in
form
atio
n o
n r
esourc
e re
quirem
ents
for
ow
n a
rea
of
activi
ty o
r w
ork
.
1.2
Pr
oduce
a d
raft
budget
.
1
Be
able
to
pre
par
e a
budget
for
ow
n
area
of
resp
onsi
bili
ty
1.3
Com
munic
ate
the
final
budget
with r
elev
ant
stak
ehold
ers.
2.1
Anal
yse
varian
ces
bet
wee
n p
lanned
and a
ctual
exp
enditure
.
2.2
Pro
vide
info
rmat
ion o
n p
erfo
rman
ce t
o r
elev
ant
stak
ehold
ers.
2.3
Exp
lain
how
to t
ake
corr
ective
act
ion w
ithin
the
limits
of
ow
n a
uth
ority
, in
re
sponse
to
budget
var
iance
s an
d d
evel
opm
ents
.
2
Be
able
to
man
age
a budget
2.4
Exp
lain
pro
pose
d r
evis
ions
to b
udget
and o
bta
in a
gre
emen
t w
her
e ac
tions
are
bey
ond t
he
scope
of o
wn a
uth
ority
.
3.1
Rev
iew
per
form
ance
agai
nst
budget
.
3.2
Ass
ess
impro
vem
ents
for
futu
re b
udget
pla
nnin
g a
nd m
anag
emen
t.
3
Be
able
to
revi
ew b
udget
m
anag
emen
t per
form
ance
3.3
M
onitor
budget
per
form
ance
and im
ple
men
t ch
anges
within
the
limits
of
ow
n a
uth
ority
or
obta
in a
gre
emen
t.
Pear
son E
dex
cel Le
vel 5 D
iplo
ma
in M
anag
emen
t –
Spec
ific
atio
n –
Iss
ue
1 –
Feb
ruar
y 2014 ©
Pea
rson
Educa
tion L
imited
2014
15
9
Lear
ner
nam
e:_______________________________________________
D
ate:
_____________________________
Lear
ner
sig
nat
ure
:____________________________________________
D
ate:
_____________________________
Ass
esso
r si
gnat
ure
:___________________________________________
D
ate:
_____________________________
Inte
rnal
ver
ifie
r si
gnat
ure
:______________________________________
(i
f sa
mple
d)
Dat
e:_____________________________
Pearson Edexcel Level 5 Diploma in Management Specification – Issue1 – February 2014 © Pearson Education Limited 2014
160
Pearson Edexcel Level 5 Diploma in Management – Specification – Issue 1 – February 2014 © Pearson Education Limited 2014
161
Unit 43: Outsource Organisational Processes
Unit reference number: T/600/9744
QCF level: 6
Credit value: 8
Guided learning hours: 40
Unit aim This unit will ensure that learners are able to: identify potential processes that can be outsourced, assess the impact of doing so, and identify vendors to outsource processes to, and undertake and monitor the outsourcing.
Unit assessment requirements/evidence requirements Assessment must be carried out in way that is consistent with the requirements outlined in Annexe A: Assessment Strategy.
To pass the unit, learners must meet all of the assessment criteria.
Assessment methodology This unit is assessed using evidence from the workplace, i.e. observable performance, physical products of work (such as reports, plans, correspondence etc.), witness testimony, discussion and questioning etc.
Simulation is not allowed.
Pear
son E
dex
cel Le
vel 5 D
iplo
ma
in M
anag
emen
t Spec
ific
atio
n –
Iss
ue1
– F
ebru
ary
2014 ©
Pea
rson
Educa
tion L
imited
2014
16
2
Learn
ing
ou
tco
mes
an
d a
ssess
men
t cr
iteri
a
To p
ass
this
unit,
the
lear
ner
nee
ds
to d
emon
stra
te t
hat
they
can
mee
t al
l th
e le
arnin
g o
utc
omes
for
the
unit.
The
asse
ssm
ent
criter
ia
det
erm
ine
the
stan
dar
d r
equired
to a
chie
ve t
he
unit.
Learn
ing
ou
tco
mes
Ass
ess
men
t cr
iteri
a
Evid
en
ce
typ
e
Po
rtfo
lio
re
fere
nce
D
ate
1
Be
able
to iden
tify
non-c
ore
pro
cess
es
within
an
org
anis
atio
n
1.1
Anal
yse
an o
rgan
isat
ion’s
act
ivitie
s an
d iden
tify
pro
cess
es t
hat
can
be
outs
ourc
ed.
2.1
Eva
luat
e an
d a
sses
s risk
s fo
r ou
tsou
rcin
g iden
tified
non-c
ore
pro
cess
es.
2
Be
able
to e
valu
ate
the
implic
atio
ns
of
outs
ourc
ing n
on-
core
pro
cess
es
2.2
D
evel
op a
busi
nes
s ca
se f
or
outs
ourc
ing n
on-c
ore
pro
cess
es.
3.1
D
raw
up s
pec
ific
atio
ns
and c
om
munic
ate
to p
oten
tial
ven
dors
.
3.2
Est
ablis
h c
rite
ria
for
eval
uat
ing p
ote
ntial
ven
dors
.
3.3
Appra
ise
pote
ntial
ven
dors
agai
nst
crite
ria.
3
Be
able
to s
elec
t a
vendor
to
outs
ourc
e non-c
ore
pro
cess
es t
o
3.4
Sel
ect
the
vendor
that
bes
t m
eets
the
criter
ia.
4.1
D
evel
op a
contr
act
that
mee
ts leg
al a
nd c
om
mer
cial
req
uirem
ents
w
ith t
he
sele
cted
ven
dor
.
4.2
N
egotiat
e co
ntr
act
clau
ses
to m
eet
the
inte
rest
s of
the
org
anis
atio
n.
4.3
Pr
oduce
pla
ns
to t
ransf
er a
gre
ed p
roce
sses
to t
he
contr
acte
d v
endor.
4.4
Com
munic
ate
the
outs
ourc
ing p
lans
to s
take
hold
ers.
4
Be
able
to
outs
ourc
e non-c
ore
pro
cess
es
4.5
Tra
nsf
er t
he
agre
ed p
roce
sses
to c
ontr
acte
d v
endor.
Pear
son E
dex
cel Le
vel 5 D
iplo
ma
in M
anag
emen
t –
Spec
ific
atio
n –
Iss
ue
1 –
Feb
ruar
y 2014 ©
Pea
rson
Educa
tion L
imited
2014
16
3
Learn
ing
ou
tco
mes
Ass
ess
men
t cr
iteri
a
Evid
en
ce
typ
e
Po
rtfo
lio
re
fere
nce
D
ate
5.1
M
onitor
and r
evie
w t
he
vendor’s
per
form
ance
at
agre
ed t
imes
, in
lin
e w
ith a
gre
ed c
ontr
act.
5.2
Agre
e ch
anges
to im
pro
ve p
erfo
rman
ce,
in lin
e w
ith c
ontr
actu
al
agre
emen
ts.
5
Be
able
to m
onitor
and r
evie
w t
he
outs
ourc
ing o
f non-
core
pro
cess
es
5.3
Pr
oduce
a r
eport
on t
he
effe
ctiv
enes
s of
outs
ourc
ing n
on-c
ore
pro
cess
es.
Lear
ner
nam
e:_______________________________________________
D
ate:
_____________________________
Lear
ner
sig
nat
ure
:____________________________________________
D
ate:
_____________________________
Ass
esso
r si
gnat
ure
:___________________________________________
D
ate:
_____________________________
Inte
rnal
ver
ifie
r si
gnat
ure
:______________________________________
(i
f sa
mple
d)
Dat
e:_____________________________
Pearson Edexcel Level 5 Diploma in Management Specification – Issue1 – February 2014 © Pearson Education Limited 2014
164
Pearson Edexcel Level 5 Diploma in Management – Specification – Issue 1 – February 2014 © Pearson Education Limited 2014
165
Unit 44: Manage a Programme of Complementary Projects
Unit reference number: K/600/9756
QCF level: 6
Credit value: 8
Guided learning hours: 30
Unit aim This unit helps learners to understand the principles of programme management and how to implement these principles in terms of communication, monitoring and evaluating a programme of complementary projects.
Unit assessment requirements/evidence requirements Assessment must be carried out in way that is consistent with the requirements outlined in Annexe A: Assessment Strategy.
To pass the unit, learners must meet all of the assessment criteria.
Assessment methodology This unit is assessed using evidence from the workplace, i.e. observable performance, physical products of work (such as reports, plans, correspondence etc.), witness testimony, discussion and questioning etc.
Simulation is not allowed.
Pear
son E
dex
cel Le
vel 5 D
iplo
ma
in M
anag
emen
t Spec
ific
atio
n –
Iss
ue1
– F
ebru
ary
2014 ©
Pea
rson
Educa
tion L
imited
2014
16
6
Learn
ing
ou
tco
mes
an
d a
ssess
men
t cr
iteri
a
To p
ass
this
unit,
the
lear
ner
nee
ds
to d
emon
stra
te t
hat
they
can
mee
t al
l th
e le
arnin
g o
utc
omes
for
the
unit.
The
asse
ssm
ent
criter
ia
det
erm
ine
the
stan
dar
d r
equired
to a
chie
ve t
he
unit.
Learn
ing
ou
tco
mes
Ass
ess
men
t cr
iteri
a
Evid
en
ce
typ
e
Po
rtfo
lio
re
fere
nce
D
ate
1.1
Exp
lain
the
role
s an
d r
esponsi
bili
ties
of
a pro
gra
mm
e m
anag
er.
1
Under
stan
d
princi
ple
s,
pro
cess
es,
tools
an
d t
echniq
ues
of
pro
gra
mm
e m
anag
emen
t
1.2
Exp
lain
how
to a
pply
princi
ple
s, p
roce
sses
, to
pro
gra
mm
e m
anag
emen
t.
2.1
Consu
lt w
ith s
take
hold
ers
and p
rogra
mm
e sp
onso
r(s)
to d
evel
op a
nd
agre
e a
pla
n.
2.2
Id
entify
pote
ntial
ris
ks a
nd c
ontingen
cies
.
2
Be
able
to d
evel
op
a pro
gra
mm
e pla
n
2.3
Est
ablis
h c
rite
ria
for
eval
uat
ing t
he
pro
gra
mm
e on c
om
ple
tion.
3.1
Com
munic
ate
how
a p
rogra
mm
e lin
ks t
o a
n o
rgan
isat
ion’s
str
ateg
ic
targ
ets.
3.2
Com
munic
ate
how
indiv
idual
pro
ject
s lin
k to
the
pro
gra
mm
e an
d e
ach
oth
er.
3
Be
able
to
com
munic
ate
pro
gra
mm
e ai
ms
and p
lans
to
pro
ject
man
ager
s 3.3
Com
munic
ate
pla
ns,
role
s an
d r
esponsi
bili
ties
to p
rogra
mm
e te
am
mem
ber
s.
Pear
son E
dex
cel Le
vel 5 D
iplo
ma
in M
anag
emen
t –
Spec
ific
atio
n –
Iss
ue
1 –
Feb
ruar
y 2014 ©
Pea
rson
Educa
tion L
imited
2014
16
7
Learn
ing
ou
tco
mes
Ass
ess
men
t cr
iteri
a
Evid
en
ce
typ
e
Po
rtfo
lio
re
fere
nce
D
ate
4.1
Colle
ct a
nd a
nal
yse
feed
bac
k on
indiv
idual
pro
ject
s’ p
rogre
ss.
4.2
Rev
iew
pro
gre
ss a
gai
nst
the
pla
n a
nd w
ider
dev
elopm
ents
affec
ting
the
pro
gra
mm
e.
4.3
Com
munic
ate
pro
gre
ss t
o t
he
pro
gra
mm
e sp
onso
r(s)
and k
ey
stak
ehold
ers.
4
Be
able
to m
onitor
pro
ject
and
pro
gra
mm
e pro
gre
ss
4.4
Confirm
com
ple
tion o
f pro
gra
mm
e w
ith p
rogra
mm
e sp
onso
r(s)
and
stak
ehold
ers.
5.1
Eva
luat
e th
e pro
gra
mm
e usi
ng a
gre
ed c
rite
ria.
5.2
Id
entify
les
sons
lear
ned
for
futu
re p
rogra
mm
es.
5
Be
able
to e
valu
ate
a pro
gra
mm
e
5.3
Ack
now
ledge
the
contr
ibutions
of p
rogra
mm
e te
am m
ember
s.
Lear
ner
nam
e:_______________________________________________
D
ate:
_____________________________
Lear
ner
sig
nat
ure
:____________________________________________
D
ate:
_____________________________
Ass
esso
r si
gnat
ure
:___________________________________________
D
ate:
_____________________________
Inte
rnal
ver
ifie
r si
gnat
ure
:______________________________________
(i
f sa
mple
d)
Dat
e:_____________________________
Pearson Edexcel Level 5 Diploma in Management Specification – Issue1 – February 2014 © Pearson Education Limited 2014
168
12 Further information and useful publications
To get in touch with us visit our ‘Contact us’ pages:
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Key publications:
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UK Information Manual (Pearson)
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All of these publications are available on our website.
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13 Professional development and training
Pearson supports UK and international customers with training related to our qualifications. This support is available through a choice of training options and sector events, or through customised training at your centre.
The support we offer focuses on a range of issues, including:
planning for the delivery of a new programme
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Support services
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14 Contact us
We have a dedicated Account Support team, based throughout the UK, to give you more personalised support and advice. To contact your Account Specialist you can use any of the following methods:
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If you are new to Pearson and would like to become an approved centre, please contact us at:
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We will formally acknowledge your complaint within two working days of receipt and provide a full response within seven working days.
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Annexe A: Assessment strategy for Management and Leadership
Management Standards Centre – MSC
Assessment Strategy for Management and Leadership
Scottish Vocational Qualifications (SVQs) and National Vocational Qualifications (QCF) and Units
The Management Standards Centre (MSC) is the Government recognised standards setting body for management and leadership. This document sets out the overarching assessment strategy for National Vocational Qualifications QCF and related Units and Scottish Vocational Qualifications (SVQs) in management and leadership based on the National Occupational Standards (NOS) for management and leadership.
1 Achieving External Quality Control of Assessment
The following measures are proposed in terms of achieving external quality control of assessment:
Application of risk management. The MSC will expect awarding bodies to apply such risk management systems to the awarding of NVQs and SVQs in management and leadership and deploy resources accordingly to tackle identified risks.
The existing Management and Leadership Qualifications Forum (M&LQF) will take on a more active role in relation to the ongoing assessment and quality assurance of NVQs and SVQs in management and leadership
MSC encourages Standardisation activities/exercises across centres (assessors and internal verifiers) and external verifiers where appropriate.
2 Assessment through Performance in the Workplace
The NVQs and SVQs in management and leadership are to be assessed using evidence from the workplace i.e. observable performance, physical products of work (such as reports, plans, correspondence etc.), witness testimony, discussion and questioning etc.
3 Assessment by Simulation
Simulation is not allowed.
4 Requirements for Assessors and Verifiers
Assessors and Verifiers must demonstrate that they:
have credible expertise in management and leadership relevant to the level(s)/units they are assessing or verifying.
keep themselves up-to-date with developments in management and leadership practice;
have a thorough understanding of the NOS for management and leadership at the unit(s)/level(s) they are assessing or verifying.
Pearson Edexcel Level 5 Diploma in Management Specification – Issue1 – February 2014 © Pearson Education Limited 2014
172
In addition Assessors and Verifiers must have:
An accredited assessor and/or verifier qualification, or
A related qualification in assessment and/or verification that has been mapped to the national Occupational Standards for assessment and/or verifications, or
Evidence of undertaking an employer assessment programme that has been mapped to the national Occupational Standards for assessment and/or verifications. MSC will work with Awarding Bodies through the Awarding Body forum to ensure that there is effective development and management through the QCF process.
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