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Peer Advisor Reference Manual Updated: 10/03/12
Edited by: Angel Edgecombe Coordinator II University of Central Florida Cocoa Campus
University of Central Florida Regional Campus’ Vision
UCF’s Regional Campuses will be recognized as the model for university and community/state college partnerships to increase access to baccalaureate and graduate degrees for Florida citizens, acknowledged for its leadership in providing local access and unsurpassed value for students in communities throughout Central Florida and known for its prominence in preparing students for success in the 21st century economy.
University of Central Florida Regional Campus’ Mission
The Regional Campus system is a partnership-driven organization strategically located to extend UCF’s reach to the communities of Central Florida. We provide access to quality higher education for students who, because of time, distance, preference, or life circumstance, might not otherwise have the opportunity to pursue a baccalaureate or graduate degree.
[email protected] www.ucfcocoa.com
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Job Description 3
Advising Students 5
Course Selection
Major Minor Selection
General Education Program
Course Prerequisites 7
Class Schedule 8
Campus Resources 9
Study Habits 9
Policies 10
Foreign Language Requirement 10
Transient Courses 11
How to Complete Electronic Transient Form 13
Student Contact / Liason 14
Academic Advising Services Bulletin Board 14
Pre-Admission Advising 14
Bachelor of Applied Science 15
Direct Connect to UCF 15
Applying for admission
Components of an Audit 16
Student Assistant / Student Intake 18
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Orientation Advising 18
Searching Schedule of Classes 19
Peer Advisor 10/03/12
UCF Cocoa Campus
PEER ADVISOR JOB RESPONSABILITIES
Peer Advisors assist new and existing Regional Campus students by working in partnership with the regional Academic Advisors to provide developmental and academic support services to students and by acting as a liaison between the student and the advisors. They work approximately 10 hours weekly.
The position involves assisting Academic Support Service staff in such general tasks as assisting students with transient form process, major/minor declaration forms, and other paperwork.
Responsibilities include, but are not limited to:
Create cooperative, positive relationships with students in order to build and maintain retention Advise students regarding educational topics such as: *
o Course and major selection Upper level requirement lower level, prerequisites, transient
o Class scheduling (days, times, faculty, location) o Campus resources o Study Habits o UCF policies
Academic calendar Add/drop, withdrawal, grade forgiveness Late add/drop/withdrawal Review catalog for foreign language requirement (admission vs. graduation)
Conduct follow up contacts with advisees to determine if their needs have been met regarding: o Determining if changes of major/minor have been processed
Update Academic Advising Services bulletin board o Events o New news o Weekly schedule of events and advisor activities o Study tips o Peer schedule, advisor schedule, ect…
Pre-admission advising o Providing basic transfer information such as:
Explaining differences in programs available for AA vs. AS students
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Be able to explain Direct Connect to UCF consortium, BAS programs Giving details on available programs and program locations (i.e., Cocoa, Orlando, Rosen…) Explaining transient forms (final 30 hours residential policy) Submitting transcripts after completing coursework Explanation of components of audit
+, -, catalog year, ect… * Interpretation of audit should be covered with student’s advisor
o Providing basic catalog information (in catalog and on-line) Where to find curriculum sheets How to compare curriculum to audit BS vs. BA explanation Location of policies Location of academic calendar Location of GPA estimator Foreign Language admission vs. graduation requirement
o Preparing intake information for academic advisors o Assisting students between their admission and orientation date.
Answer questions regarding holds Assist in booking apt. with advisor Referral to appropriate offices regarding transcripts, health holds, declaring major, or
main campus if Orlando major Answer general questions
Orientation advising o Assist students in logging in and printing their audit reports o Explain how to read audit reports (+, -, catalog year)* o Help students look up holds o Help students look up schedule of classes
Current student advising o Showing students how to navigate through various areas of MyUCF o Assisting students in physically registering on MyUCF
Offering academically oriented programs on campus o Possibly offering or organizing workshops
Applying to graduate school Marketing your degree Study habits Learning skills
Academic office operations o Assisting in advising-oriented data collection
Contact non-enrolled students Advertise low enrolled classes Email, flyers, giving out info Transient forms
Help students fill out forms Explain 30 hour residency policy Have student complete and drop off Advisor will sign with in 24 hours student to pick up next day
o Providing intake information for academic advisors
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o Assist with file creation and maintenance
QUALIFICATIONS
Be a regional campus student Be able to follow directions/instructions Demonstrate work experience as a member of a team Be willing to learn about academic advising, effective communication, regional campus resources, and office
procedures Be willing to work effectively in a collaborative, culturally diverse environment Be able to work independently Have the ability to use sound judgment, tact, and diplomacy to deal with a variety of situations that require
empathic communication Be able to exercise initiative in problem solving Be able to work requiring a high degree of accuracy and attention to detail in an open office environment Have the ability to use computer technology to process text, email and spreadsheets, and to navigate
internet resources Be able to work for extended periods of time at a desk/computer, phone, or with groups and individuals Have the ability to communicate clearly and respectfully in writing and speech Be on time and dressed appropriately Listen carefully to instructions and to ask for clarification whenever a question or doubt arises Appreciate that you are a peer advisor, not a counselor or professional advisors Follow through mindfully on assigned projects, communicating important details clearly with other staff.
* Refer students to advisors: o If student questions whether or not a specific course will count towards their curriculum o course substitutions o If a course does not appear on their audit or appear in the proper place o If a student asks any questions you are not comfortable answering o Intent to graduate questions
Peer Advisors assist Regional Campus students by working in partnership with the regional Academic Advisors to provide developmental and academic support services to students and by acting as a liaison between the student and the advisors.
Advise students regarding educational topics
Course selection:
Help students choose courses based on the need to take upper level classes (3000 level or above) here on the Regional Campus to meet upper level requirement in major and residency requirements in major.
All lower level classes (1000-2000) can be taken at the Orlando campus or as a transient student for example at a community college. If student is taking class as a transient student, the student must plan ahead so as not to be a transient student in the final semester they are graduating in.
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See notes on transient process*
Use your experiences in time management and as a successful student to help others navigate the same obstacles. (General rule of thumb: for every hour of class you are registered for, you should spend two hours out of class
preparing for it!) If registered for 12 hours, you should spend 24 hours / week preparing, reading, and studying in order to have the best chance at learning all the information in the class.
Major/minor selection:
Help student to learn which majors we offer here on the Regional Campuses and which ones are offered in Orlando.
Undergraduate majors: http://www.catalog.sdes.ucf.edu/current/degree_programs/ Programs by location:
http://regionalcampuses.ucf.edu/
General Education Program (GEP)
If the student already has their AA they will not need to meet our GEP requirements with the exception of a foreign language requirement or any common program prerequisites. If they have not completed their AA degree, they will need to satisfy UCF’s GEP requirements, not those of the community college.
GEP Program http://www.catalog.sdes.ucf.edu/current/ugrd_degree_requirements/gep/
General Education Program (GEP) Courses (36 semester hours required)
(Some majors require a specific course or a higher level course in some areas. Consult your major requirements and advisor.)
Satisfactorily complete one course in each of the twelve numbered areas 36 hours
A. Communication Foundation 9 hours
1. ENC 1101 English Composition I 1, 2 3(3,0)
2. ENC 1102 English Composition II PR:ENC 1101 1, 2 3(3,0)
3. SPC 1600C Fundamentals of Oral Communication or 3(3,0)
SPC 1016 Fundamentals of Technical Presentation or 3(3,0)
COM 1000 Communications 3(3,0)
B. Cultural and Historical Foundation 9 hours
1. EUH 2000 Western Civilization I 2 3(3,0)
EUH 2001 Western Civilization II 2 3(3,0)
HUM 2210 Humanistic Tradition I 2 3(3,0)
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General Education Program (GEP) Courses (36 semester hours required)
HUM 2230 Humanistic Tradition II 2 3(3,0)
AMH 2010 U.S. History: 1492-1877 2 3(3,0)
AMH 2020 U.S. History: 1877-present 2 3(3,0)
WOH 2012 World Civilization I 2 3(3,0)
WOH 2022 World Civilization II 2 3(3,0)
2. ARH 2050 The History of Art I 3(3,0)
ARH 2051 The History of Art II 3(3,0)
MUL 2010 Enjoyment of Music 3(3,0)
THE 2000 Theatre Survey 3(3,0)
FIL 1001 Cinema Survey 3(3,0)
REL 2300 World Religions 3(3,0)
PHI 2010 Introduction to Philosophy 3(3,0)
LIT 2110 World Literature I PR: ENC 1102 2 3(3,0)
LIT 2120 World Literature II PR: ENC 1102 2 3(3,0)
3. Take one additional course from either B1 or B2.
C. Mathematical Foundation 6 hours
1. MAC 1105 College Algebra 2 3(3,0)
MGF 1106 Finite Mathematics 2 3(3,0)
2. CGS 1060C Introduction to Computer Science 2 3(3,0)
STA 1060C Basic Statistics using Microsoft Excel 2 3(3,0)
STA 2014C Principles of Statistics 2 3(3,0)
D. Social Foundation 6 hours
1. ECO 2013 Principles of Macroeconomics 3(3,0)
ECO 2023 Principles of Economics II 3(3,0)
POS 2041 American National Government 3(3,0)
2. PSY 2012 General Psychology 3(3,0)
SYG 2000 General Sociology 3(3,0)
ANT 2000 General Anthropology 3(3,0)
E. Science Foundation 6 hours
1. AST 2002 Astronomy 3(3,0)
PSC 1121* Physical Science PR: MAC 1105 or MGF 1106 3(3,0)
PHY 2053C College Physics I: MAC 1105 and MAC 1114 4(3,3)
CHM 1020 Concepts in Chemistry PR: High School Algebra 3(3,0)
2. BSC 1005* Biological Principles 3(3,0)
BSC 1050* Biology and Environment 3(3,0)
GLY 1030 Geology & Its Applications 3(3,0)
GEO 1200* Physical Geography 3(3,0)
ANT 2511 The Human Species 3(3,0)
MCB 1310 Intro to Biotechnology and Genetic Engineering 3(3.0)
* A one credit laboratory is also available for this course.
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General Education Program (GEP) Courses (36 semester hours required)
1 A grade of "C-" (1.75) or better is required in this course. 2 A grade of "C-" (1.75) or better satisfies three hours of the Gordon Rule requirement
Effective Date: Summer 2006
Prerequisites Be able to show a student where to find the prerequisites for their classes in the back of the catalog and in the on-line schedule of classes.
View from schedule of classes – Section Hyper-link
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Most students are not aware of this screen or how to find the information that is on it, such as the course description.
Class scheduling: Help students to navigate the schedule of classes and to be able to locate the days, times, and faculty of the section of the class they are looking for. Explain the difference between the Catalog Number (4 digit number referring to a class within a department) and a Class Number (5 digit number referring to a section of the class offered specifying the day, time, and faculty).
Be sure to point out web based, mixed mode, reduced time, and face to face instruction as well as campus location.
Help student search by department, mode, and location.
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Campus Resources
BCC Math Lab, Cocoa Campus, building 12/ Room 312 – Ph: 433- 7741 BCC Career Services, Building 9/Room 106 - Ph: 321.433.7744 Monday-Friday 8 AM to 5 PM
BCC Cashier, BCC Student Center (Bldg 11, rm 204) Accepts payment for UCF Tuition, fees, fines, transcripts until 3:00 p.m. BCC Bookstore, 433-7290 Books for UCF Southern Region UCF Undergraduate Catalogs Caps, Gowns, Commencement Tickets UCF Logo Items
UCF Writing Center, www.uwc.ucf.edu Bldg. 12 Bring us your essays and research papers Get help with your drafts and documentation at any stage of the writing process Work one-on-one with trained peer consultants See KnightOWL for online and phone consultations
UCF Orlando Career Center, - resume’ review, mock interviewing, Internships, co-ops
UCF SARC, Student Academic Resource Center on-line resources from the Student Academic Resource Center from the Orlando campus www.sarc.sdes.ucf.edu has multiple resources for students They have over 80 online Study Skills Handouts at: http://sarc.sdes.ucf.edu/handouts Recently added is an online academic success workshop (streaming video) on "Power Studying" and they will be adding additional academic success workshops in streaming video over the next six months. (These videos were picked based on faculty recommendations from Cocoa and Palm Bay.) Students with questions can email SARC [email protected] or call at (407) 823-2051.
Study Habits Advise students to help them understand and overcome personal, social, or behavioral issues (as they relate to their studying, homework habits, class attendance), which may be affecting their educational and personal goals.
Work with them based on your experience as a student. What has worked for you, what has not worked for you?
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Share your experience with student, but do not imply one that what you did would work for all students. Student must choose what is best for them, but you can act as a guide. You are not a counselor, (neither are the advisors) if a student needs professional help refer to Mental Health professional (UCF students get free counseling on the Orlando campus). Refer to Counseling Center.
UCF Policies
Academic calendar (http://www.ucf.edu/ > Academics > Academic Calendar)
When to apply for graduation When schedules come out When registration starts When the breaks are When add/drop begins and ends
Add/Drop
period following initial registration when students may make class schedule adjustments (as listed in the “Academic Calendar”). Add/Drop may be done using the myUCF system (https://my.ucf.edu).
After the Add/Drop period, no course may be added. Courses meeting for the first time after the end of Add/Drop may be dropped the next business day in the Registrar’s Office, MH 161.
For withdrawal after the Add/Drop period, refer to the “Withdrawal Policy” of this Undergraduate Catalog.
Withdrawal begins after "Late Registration and Add/Drop" ends. Students may withdraw from a class and receive the notation of "W" until the date noted in the "Academic Calendar" online at http://www.registrar.sdes.ucf.edu/calendar/academic/. A student may withdraw from courses using myUCF at https://my.ucf.edu/?promo_id=myUCF, or by visiting the Registrar's Office (MH 161).
Grade Forgiveness opportunity to retake a course and earn a higher grade that will be substituted for the previous lower grade and thus raise the GPA. “Grade Forgiveness Request Forms” are available in the Registrar’s Office (MH 161) or on the Registrar’s website, http://registrar.ucf.edu. Requests must be submitted no later than the last day of Late Registration and Add/Drop for the term/session in which the student has registered for the course being repeated. See Grade Forgiveness Policies on Grade Forgiveness Form
Late add/drop/withdrawal Committee appeal process through Academic Services (Milican Hall, 210) Usually reserved for extenuating circumstances that must be documented
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http://www.academicservices.ucf.edu/
Foreign Language admission vs. graduation requirement
SUS Foreign Language Admission Requirement Students who have not satisfied the Foreign Language Admission Requirement (two high school units in the same language) at the time they are admitted to the University must satisfy this requirement prior to graduation. This requirement applies to all undergraduates and is separate from the UCF Foreign Language proficiency requirement.
Fore i gn Language Prof i c i ency Requ i r ement (Bache lo r of Arts Degree)
Students graduating with a Bachelor of Arts degree must demonstrate proficiency in a foreign language equivalent to one year of college instruction (Up to 1121, elementary 2, American Sign Language if accepted must go up to SPA 4614, American Sign language III). This requirement may be met either by successful completion of the appropriate college-level course or by examination.
Languages that may be used include those taught at UCF and any others for which the University can obtain standardized proficiency tests. Students who have previously received a baccalaureate degree are exempt from this requirement. (http://www.catalog.sdes.ucf.edu/current/ugrd_degree_requirements/foreign_language/
Transient Students wanting to take a transient course will now submit their request on-line at: www.flvc.org
After students submit the form electronically, a copy will be sent to the department of their major and someone there will consider their request. If approved, the student will receive an email (usually in 12-48 hours) stating whether or not they have been approved.
If approved, the student will be told to proceed to the other institution to register for the class.
The Regional Advisor will no longer sign transient forms.
Since it can take longer than 48 hours, students need to plan ahead and should not expect to be able to register in the same day.
This is not a registration process students must still go to register for the class after approval. Remind student to have transcript sent back to UCF after every class they take as a transient student.
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If a student is using financial aid they must proceed to:
http://finaid.ucf.edu/forms/forms/transient0304.pdf
to fill out and deliver:
Dual Enrollment/Transient Form: fill out and deliver to UCF Student Financial Assistance Office with a copy of the schedule and fee invoice from the other institution.
Bring also an Advisor Authorization Form printed from Facts.org along with the
Consortium Agreement Form which you will have signed by transient institution.
Although the advisor does not sign, there are Forms that need to be downloaded and completed so they can be turned in to Financial Aid. Refer student to room 214.
Explaining transient forms (final 30 hours residential policy)
Students are expected not to be transient in the last 30 hours of their degree.
Under some circumstances, if and when necessary an advisor may waive or interrupt the final 30 hours of residency requirement providing there is good and accountable reasoning.
Under no circumstances however can a student ever take a course transient in the final semester that they will be graduating. There is simple no way to ensure that the transcripts will be back in time and be processed on the students degree audit.
Submitting transcripts after completing coursework
The transient from does not serve as an indication that a class should show up on a students audit, it only authorizes permission to register for the class. UCF has no way of knowing if a student actually took the class unless the student has a transcript sent to UCF.
It is recommended that transcripts be sent after every semester that the student takes a class transient and not at the end of the year.
Advisors need to know what courses were taken and courses need to be on audit. The transient courses could be a prerequisite for other courses the student needs but UCF’s
registration system will not recognize the student has taken a course transient. Students forget, you don’t want to be transferring courses back the term they are supposed to
graduate, could delay graduation.
(The First Year Advising and Exploration Office “How To” series)
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How to Complete an Electronic Transient Form The purpose of a transient form is to find out how courses at another institution will transfer into UCF before you take the course. There are 2 types of transient forms, a paper form and an electronic form. The following steps will help you complete an electronic transient form: How to Complete an Online Transient Form 1. Go to: http://www.flvc.org 2. Click on: Student Services 3. Scroll down and click on: Transient Student Admission Application 4. Click on: log in with a Login ID 5. If you already have created an account in the past, skip down to #7 6. Create an account a. User type college or university student b. Fill in general and security information 7. For “home institution”, select UCF 8. Your student ID is your UCF PID (including the letter) 9. Your password is the same as your myUCF password 10. Select your school or college based on your major: College of Science, College of Business, College of Education, etc. 11. Select your program from the choices listed. Note: if you do not see your major, you have selected the incorrect college. 12. Complete the form-required fields denoted by an asterisk (*). Please be sure to enter your email address. 13. Look up course information on the transient institutions website or catalog. a. http://www.brevard.cc.fl.us/ b. Find the course prefix, number, credit hours, and the title for each course c. Ex. Prefix: PSY Number: 2012 Hours: 3 Course Title: General Psychology 14. Select the proper use of course (if for your degree, select Major Requirement) 15. When you have completed filling out the form, click “Click to Sign” for your name to appear and for the signature to be valid. 16. Click: Send. After you have submitted the form, it will be forwarded to the appropriate advising office. 17. After the form has been reviewed by the advising office and Academic Services, it will be forwarded to the Registrar’s Office for final approval. Once approved, the form will be forwarded to the transient institution. You should receive an automatic Transient Form Status e-mail from www.flvc.org throughout the review process. To check for updates, log back into www.flvc.org. The form can take, on average, a week to get approved depending on each college. What’s next? As soon as you’ve completed the course(s) and the grades are posted, you must submit a request to the transient institution to send an official transcript to the UCF’s Registrar’s Office at P.O. Box 160114, Orlando, FL 32816-0114. **When ordering from BCC, make sure you give the Registrar’s Office’s address. If you have the transcript sent directly to UCF without giving them the RO’s address, it will get sent to the wrong department** Fee Payment
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You are responsible for paying fees to the transient institution by their tuition deadline. Financial Aid Applicants If you anticipate receiving financial aid, you are required to submit the following documents to UCF’s Enrollment Services Office (Cocoa, building 3, room 214; 321-433-7900): 1. Completed Transient Form for Financial Aid and Consortium Agreement Forms (found at http://finaid.ucf.edu/forms/forms/transient_enrollment.pdf) a. The transient form, advisor authorization form (with approved courses must be obtained from www.flvc.org) and fee invoice (printed from the BCC cashier’s office confirming that the class(es) and hours enrolled match the transient form) go to UCF and the consortium form goes the BCC Financial Aid Office. Student Contacts/Liaison: You may be asked to conduct follow up contacts with advisees to determine if their advising tasks have been met regarding:
Determining if past course substitutions have been posted Determining if previous audit changes have been updated Determining if changes of major/minor have been processed
If they haven’t, student or mentor can inform advisor so that appropriate action can be taken.
Academic Advising Services bulletin board:
o Events o Relevant office news o Weekly schedule of events and notable advisor activities
Peer schedule, advisor schedule, ect… Office visits, orientations, meetings in Orlando ect.
o Study tips
Pre-admission advising:
Basic transfer information such as:
Explaining differences in programs available for AA vs. AS students
From AA – degrees by location http://www.regionalcampuses.ucf.edu/programs.htm
From AS – Articulated AS to BS degrees in Southern Region:
Criminal Justice Information Systems Technology Liberal Studies
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Nursing
From AS - AS to BAS BAS currently available:
Supervision and Administration Criminal Justice Legal Studies Health Services Administration Software Development Track Information Technology
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Bachelor of Applied Science Only UCF Cocoa Regional Campus offers the Bachelor of Applied Science (B.A.S.). The Regional Campus program provides opportunities for Associate in Science graduates from Florida’s community colleges.
The A.S. Degree will transfer as a complete package to UCF (60 or more credit hours).
Core Curriculum: 9 hrs Legal and Ethical Environment of Business Management of Organizations Writing for the Technical Professional or Professional Writing
It is essential that you consult with a Areas of Concentration: 21 hrs Supervision & Administration Track Industrial Operations Track Hospitality Management Track Legal Studies Track Criminal Justice Track
Upper Division Electives: 15 hrs Any remaining GEP courses: Variable Foreign Language
High School—4 semesters of a single language, or College—8 semester hours of a single language, or Proficiency Examination
Total hrs 120 hrs Total Upper Division 42 hrs (vs. 48 for BA, BS) Availability of tracks varies by location
Direct Connect to UCF consortium
Students graduating with AA and selected AS degrees are guaranteed admission to UCF
Comprehensive on-site advising ensuring support from AA/AS through bachelor’s degree program
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Electronic transcripts sent to UCF at regular intervals of 30 hrs, 45 hrs and at completion of degree
Provides smooth transition through UCF admission process regarding: – Orientation – Immunization – Transcripts – Degree audits for academic advising – Financial Aid
Earlier direct communication between institutions regarding student records and admission process
No last minute admission preparation
Applying for admission to the Direct Connect Consortium
– Submit application to BCC admissions office on any BCC campus and complete a Direct Connect to UCF Agreement Form
– Submit electronic application to UCF during the term in which you will complete 30 credit hours at BCC
– Provide official transcripts from any other schools you have attended to both institutions as well as any other required documents
Meet with an advisor before initial registration and at regular intervals maintaining and academic plan – At 15 hours meet with BCC advisor – At 30 hours meet with BCC and UCF advisors – At 45 hours meet with BCC and UCF advisors and confirm status with
UCF
Explanation of components of audit
Check mark signify that you have or are currently in the process of meeting the requirement (are currently registered as indicated by RG) or have already completed the requirement. An “X” signify the requirement is not complete.
RG – registered courses are currently factored into the audit
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FC – courses that you have registered for a future term are listed on bottom of audit but are not currently factored in to the audit categories until the new term starts.
Catalog year is located in the upper right hand corner of the audit. It is important to know that degree requirements can differ fro one year to the next. Students need understand that their peers in the same major may have different courses and degree requirements if there is even only one years difference in their catalog year.
For this reason it is important to visit your advisor and be familiar with your audit instead of getting advisement from an older sibling or friend.
Explanation of the audit and how to read it are fine for the peer mentor.
Interpretation of an audit especially if there are questions regarding acceptable electives, courses subs, transient courses ect., should be covered with student’s advisor.
o Providing basic catalog information (in catalog and on-line)
Where to find curriculum sheets
http://www.ucf.edu/
o Academics
Undergraduate Majors
How to compare curriculum to audit
Categories in the audit generally correspond to the categories on the curriculum sheets.
Look for:
o core classes
o Restricted electives
o Foreign language requirement
MyUCF.edu > Academics > Undergraduate Catalog > Undergraduate Degree Requirements > Foreign Language Proficiency Requirement
o BS vs. BA requirement
BS vs. BA explanation as determined on audit
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Different for all majors
BA usually requires foreign language
Location of academic calendar: http://www.ucf.edu/ > Academics > Academic Calendar
Graduate Application Deadlines
Registration Dates
Term Dates
Withdraw, Add/Drop, dates
Holidays
Finals
Location of GPA estimator: MyUCF > Academic Resources > GPA Estimator
o (Primarily Student Assistant) Preparing intake information for academic advisors
For appointments or walk-ins, advisors will need:
1. students folder
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2. degree audit
o (Primarily Student Assistant) Assisting students between their admission and orientation date.
Answer questions regarding holds – student may use computer to look up hold, direct them to the office listed on their hold indicator screen.
Common holds: health immunization and transcripts refer to Enrollment
Services in room 214 Assist in booking apt. with advisor
Take down PID, phone #, reason for visit, and major Input on advisor’s calendar
Orientation advising
o Assist students in logging in and printing their audit reports New students may not be familiar with logging in but this is a
good time to teach them before they get into orientation. They log in using their PID which is the first letter of their
first name and an assigned 7 digit number Their password by default is YYMMDD of their birth date;
they should change their password once they log in. Students can reset there own passwords or call theHelpdesk
o Explain how to read audit reports (+, -, catalog year)* You don’t have to interpret audit and ALWAYS refer student
to advisor when they have specific questions. Do explain: OK, NO, IP designation on categories, Enrollment
Apt., Catalog Year, Major designation, PID, FC vs. RG. Explain where to go on MyUCF to get their audit.
o Help students (train students, its worth the time – many graduate without ever understanding how to use this tool!) look up schedule of classes –
Search schedule by department By mode By location By course number
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By course subject
Department
Mode
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Location
Help to offer academically oriented programs o Possibly offering or organizing workshops
Based on what you feel students need from a students perspective
Applying to graduate school Study habits Learning skills
