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© 2013 Making Projects Work Ltd
Practical, Interactive
Facilitation Skills
Dr Penny Pullan
IIBA UK NW&E Branch, Leeds
23rd January 2013
© 2013 Making Projects Work Ltd
Penny Pullan
Facilitator/Business Analyst/PM
Focus: Leadership
I work with clients grappling with tricky
projects, which usually include:
disinterested stakeholders
ambiguous requirements
virtual teams
bags of uncertainty
Host of BA Summit (basummit.com)
Speaker at IIBA Europe Conference
Clients all over the world.
My first book (more later)
Next book:
Business Analysis and Leadership Sept 13
© 2009 Making Projects Work Ltd
www.onedifference.org/uk/water/
www.playpumps.org
So what’s the play-pump for
our facilitated sessions as
business analysts?
What Issues Do You Face in
Your Facilitated Sessions?
© 2010 Making Projects Work Ltd
© 2010 Making Projects Work Ltd On the left:
© 2010 Making Projects Work Ltd On the right:
© 2009 Making Projects Work Ltd
Before the meeting:
© 2009 Making Projects Work Ltd
© 2009 Making Projects Work Ltd
© 2009 Making Projects Work Ltd
© 2009 Making Projects Work Ltd
What is the ideal environment?
© 2009 Making Projects Work Ltd
“I was inspired to try a different approach in order to get feedback from staff
affected by a project I am working on. By enabling anonymous feedback using
post-it notes, I've finally broken through the wall of silence!”
“Incredible how such a simple technique can be so effective. My problem was that I
wasn't even getting negative feedback and this is what I was after - the exercise
provided me this, plus the bonus of lots of positive feedback as well.”
Many thanks,
Leila Cameroo
Senior Business Change Analyst
(Local Government)
© 2009 Making Projects Work Ltd
What Really Works
in Your Facilitated Sessions?
© 2009 Making Projects Work Ltd
What if you can’t be face to face?
© 2009 Making Projects Work Ltd
©2008 Making Projects Work Ltd. All Rights Reserved
Conference Call Frustrations
www.conferencecallsmadeeasy.com
PRIZE DRAW!
Tonight, one person will walk away with my first book,
recently published by Gower: A Short Guide to Facilitating
Risk Management.
Everyone who asks for it will receive my report:
“12 ½ ways to make your meetings work” and an invitation to my next BA Summit
www.makingprojectswork.co.uk
References and Booklist for tonight’s talk:
© 2012 Making Projects Work Ltd
Also look out for:
•Open course in Facilitation on 8/9th May 2013
•BA Leadership Development Programme 2013 (in-house)
•Outstanding Outsiders (.com)
What questions do you have?
