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PEOPLE BRAND STANDARDS. OVERVIEW. Develop a visual identity that purposefully communicates who we are; The #1 Employer of Choice. “Drive Employee Preference” Get/Keep: Authentic, Passionate Service Oriented People To: Live the Hyatt Experience - PowerPoint PPT Presentation
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PEOPLE BRAND STANDARDSPEOPLE BRAND STANDARDS
OVERVIEW
• Develop a visual identity that purposefully communicates who we are; The #1 Employer of Choice
• “Drive Employee Preference”1. Get/Keep: Authentic, Passionate Service Oriented People2. To: Live the Hyatt Experience3. By: Providing a hospitality experience that mirrors the guest
experience• Brand Ambassadors and Management
10-13-2010
INTRODUCTION
10-13-2010
• All recruitment advertising is reflecting People Brand standards.
• Welcome to Hyatt Communication in the form of an e-mail or letter immediately upon hire.
• All applicants receive communication regarding their application process in a timely manner. (NO MORE THAN 3 DAYS)
• Once new hire has been offered, the Brand Ambassador contacts them to “welcome” to the team.
WELCOME
• New Hire training materials and schedules are prepared in advanced and presented to new hires upon arrival
• New employees receive all tools needed to begin their new positions upon arrival (uniform, name tag, business cards, locker, ID, phone extension, computer access, etc…)
10-13-2010
the PROCESS
• Positions are posted online – Internally and/or Externally
• Applications (Profiles) appear in Taleo
• Screened by HRM and sent to managers via email
• GO? Schedule interviews with HR, Dept. Head, MC
• NO GO? Email response with rejection reasons (i.e., employment history, compensation, unexplained gaps…) Handout #1
• Brand Ambassadors > Manager > MC > GM (if FOH)
• Background and References
10-13-2010
• New Hire Orientation Scheduled
INTERVIEW MUST-Do’s
• Plan the interview. Place/setting, Q’s ready.
• Be on time.
• Active Listening. Take brief notes, Eye contact.
• Know what you are looking for. Checklist.
• Be friendly, yet business like. Hide personal feelings.
• Follow-up and probe evasive answers.
• Close the interview by stating the sequence for selection.
10-13-2010
Handout #2
10-13-2010