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People In English Prezentation
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HUMAN RESOURCE MANAGEMENT SERVICES
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TABLE OF CONTENTS
Why choose people in? 3Challenges faced by employers 3Purpose of human resource management services 4Benefits of using people in? 5Benefits for companies 5Benefits for employees 5Baltic States and beyond 6What are the components of people in? 7Consultancy 7Implementation 8System maintenance 8Service modules 9Support 12How is data protection ensured? 13Information about Lattelecom 14
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Service mission: to help companies become sought-after employers!Lattelecom has been providing Latvian clients with quality human resource management outsourcing services for more than 10 years. People in is a highly innovative human resource HR management service providing broader opportunities for all employees.
People in is an integrated environment, replacing a number of systems, encouraging your staff to work more efficiently and to save time. People in enables companies to reduce costs by outsourcing a service hosted on the cloud; they can let Lattelecom take full responsibility for their IT management.
Benefits of using people in?
• Costsavingopportunities: •NoITsystemmaintenance •SystemishostedontheLattelecomcloud •Payonlyforthenumberofusers(employees) •Modularsystem(useonlythosemodulesyouneed)• Fasterandmoretransparentcorporateprocesses• Integratedenvironmentwithnoobstaclestobusinesscontinuity• Sharedvaluesthroughoutthecompany• Inlinewithbestbusinesspracticeandlegislation• Easytomaintain–Lattelecomprovidesfullservice• Innovative–systemandfunctionalityupgradesatleasttwiceayear• Adaptabletodifferentlanguagesandlegislativeenvironments• Awell-knownandloyalBalticbusinesspartner
Why choose people in?Challengesfacedbyemployers
Evenroutinehumanresourcemanagement(HRM)processescangivecompanies serious challenges. The most pressure includes lack ofresources,effectiverecruitment,costreduction,employeesatisfaction,turnover and the retention of specialists. Equally important arechallenges posed by the environment and related with companiesreputation, changes in legislative compliance of internal processes,the impact of globalisation, the speed of information exchange,demographicandsocio-economicaspects,andthegrowingpopularityofsocialnetworks.
Social networking(LinkedIn)
Employer’sreputation
Challenges faced by employers
Lack ofresources
Employeesatisfaction
Recruitmentchallenges
Staffturnover
Staffcosts
Retention ofspecialists
Corporate cultureand environment
Internal
External
Legislativechanges
Speed ofinformationexchange
Impact ofglobalisation
Demographic andsocio-economic aspects
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PurposeofHumanResourceManagementservices
Lattelecom has designed an innovative HR management serviceintended to replace fragmental personnel management solutions.The integrated people in service overcomes obstacles of businesscontinuity, enables straightforwardmonitoringof in-houseprocessesandincreasedefficiency.People in offersconvinientworkingenvironmentbasedonself-serviceprinciples,whichprovidesnotonlyefficientexchangeof information,butalsoasignificantreductionsofpaperwork.
Management ofemployee development
Office equipmentmanagement
Performancemanagement
Workplace safetymanagement
Vacancymanagement
Reputation
Social networking(LinkedIn)
Internalcommunication
Shared valuesPersonaldevelopment
LoyaltyWork
Consultancy
Personnelrecord keeping
Benefitmanagement
Payroll
Processes Implementation Integration Safety Engagement
SERVICEMODULES
INTEGRATEDENVIRONMENT
INFLUENCING FACTORS
SERVICEMODULES
people in environment
Benefits of using people in?
Benefits for companies
By choosing people in,companiesgainaprofessionalpartnerwhowillquicklyassisttheminputtingtheirpersonnelmanagementprocessesinorderandensurestheircompliancewith legislation.Consequently,seniormanagementcandevotemoretimetoachievingstrategicgoalsanddevelopingcompetencies,therebyestablishingahighlymotivated,innovativeandtarget-orientedteam. • Costreduction • Well-organised,transparentandefficientprocesses • Companies’internalregulationscomplywithlegislativerequirements • Fasterinformationexchangeanddecisionmaking • Employeesatisfaction • Employer’sreputationimprovement • Provisionofinternalcommunicationandsocialnetworking • Managementofpersonneldevelopment • Utilisessectorbestpractice • IntegratedHRMprocesses • High-leveldatasecurity
Benefitsforemployees
Staffbecomesparticipants in the company’s integratedenvironmentensuringsuccessfulteamworkandfacilitatingpersonalgrowth. • Easyandfastaccesstointegratedenvironment • Transparentmanagementofpersonaldata • Organisation of staff work schedules (vacations, trainings, business
trips,etc.) • Electronicexchangeofdataanddocuments • Independencefromfixedworkstationsandschedules • Integrationwithsocialnetworks • Self-determinedcareerdevelopment • Availabilityofe-learningenvironment
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BalticStatesandbeyond
Since 2012, thepeople in service has been available to customers inLatvia,LithuaniaandEstonia,supportingeachcountry’slanguageandlegislativerequirements.
As development continues, the people in service will also be madeavailabletocustomersinothercountriesin2013-14.
people in development plan
2012 2013-14
What are the components of people in?
People inHRMservicesconsistoffiveinter-relatedcomponents.
Consultancy
Consultancyisthefirststepinimplementingsuccessfulorganisationalchange,alsoprovidingappropriateproposalsandsupportformanagingchange.
Consultancyincludes: • SurveyoftheHRMprocessesandinternalregulations • Surveyofcompanyregulations • Identificationandcollationofpersonneldata • Definitionofrequiredchanges(inlinewithcompanyobjectivesand
structureofselectedservices) • DevelopmentofHRMprocesses • Drawingupand/orsupportofcompanyregulations • Organisationofthecompanypersonneldata • Drawingupandmanagementofproposalsforchange • Appraisalofresults
System maintenanceImplementation
Consultancy Servicemodules
Support
HRM service components
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Consultancydetermineschangeofprioritiesandestimatestheirimpactoncompanyobjectives,alsoidentifiespotentialrisks.
Throughconsultancy,companiesobtain: • ProfessionalassessmentofexistingHRMprocesses • Business-improvement proposal with the opportunities offered by
people in • Provisionalservice-implementationplan
Implementation
Implementationisfreeandincludes: • Transferoftherelevanthistoricaldata • Supportforupdatingofcompanyclassificationsystem • Systempreparationforprovisionofservice • Acceptancetesting • InitialtrainingAll that a company needs to use thepeople in service is an internetconnectionandagenerallyacceptedwebbrowser.
Systemmaintenance
• Thesystemisintegrated,functional,up-to-the-minuteand employee-friendly
• Systemprocessesareeasytoconfigurewithnoadditionalprogramming
• Continuousdevelopmentisakeytoanyservice,consequentlypeople inplanstoofferextendedsystematleasttwiceayear
• Thesystem’sunderlyingfunctionalitymeetsthelegislativeandlanguage requirements of various countries
Each client is provided with a classification of systems, reports andprocesses,whicharemostsuitedtothenatureofitsbusiness.Toensuresuccessfulintegrationofthepeople inservicewithotherbusinessprocessesandsystems,standardiseddataexchange isprovidedbymeansofXMLandWEBservices.
Servicemodules
Personnelrecords
• Staffenrolment • Terminationofemploymentcontracts,includingpreparationofwork
history • Managementofpersonnel’sdatabycardsystem • Applicationprocessing • Retentionofpersonneldataanddocuments • Creationandproductionofrequireddocumentsandinformation • Creationofstandardreports • Management of personnel data concerning social guarantees and
employeeabsences(includingbusinesstrips,vacationsandsick-leave) • Managementofinsurancedata • Transferofpersonnel’sdatatorelevantsystems
Payroll
• Maintenanceofpayrollclassificationsystem,salariesanddeductions,account tables, etc.
• Payrollservice • Standardreportcreation • Worktimerecords • Creationofsalaryfilesandsubmission/transferinsetformat • Transferofpayrolldatatorelevantsystems • Standardstatementcreation • Maintenanceofpayrollclassification • Consultancyconcerningpayrollissuesandcorrectapplicationof
legislative requirements
Benefit management
Benefit management is an innovative service enabling companyemployees to participate in optional benefit programmes. Companyoptional benefit programmes allow each employee to freely selecttheirpreferredbenefits.Inturn,companiesareabletoestablishbenefitpackagesinlinewiththeirvaluesandthepersonnelavailablebudget.Benefitsareconsideredtobethosevaluestoallemployeeswhicharenotincludedinstandardemploymentcontracts.
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Benefitmanagementservicesallowthemostefficientutilisationofthepersonnelbudgetallocatedforthispurpose,concentratingexpenditureonthosebenefitsthatmostly increaseemployeesatisfaction. It isthekeyto increasetheremunerationavailabletoeachemployee.Benefitprogrammesinvolvetheparticipationofvariouscooperationpartnersastheyguaranteethebestconditionsforcooperationpartnersinvolvedintheprogrammes.
Benefitmanagementservicesinclude: • Upgradingoftheexistingcompanybusinessprocessesandinternal
regulations, as well as monitoring of change management and employee satisfaction
• Integrationofbenefitmanagementmodulewiththeothersystems • Benefitmanagement,alsorecordsofthebenefitsgrantedtoand
used by the employees • Managementofpaymentcards • Suppliermanagement
Officeequipmentmanagement
Theequipmentstock-managementmoduleenablesup-to-daterecordsof items issued to employees (e.g. mobile phones, electronic keys,computerequipment).Staffcanseewhathasbeenissuedtothemintheirindividualprofile.
Workplacesafetymanagement
Theworkplacesafetymanagementmoduleenablessupervisionofthecurrentworkplacesafetydata,including: • Ensuringworkplacesafetyprocesses • Preparationoftraining/instructionmaterials • Managementoftraining/instructionprocesses,includingtestresults,
work-accidentrecords,etc. • Workplacesafetysystemaudits,workplaceriskassessmentand
determination of measures to be taken in line with legislative requirements
• Consultancyonwork-safetyissues • Maintenanceandcontrolofworkplacesafetydata • Reportcreation
Performance management
Theperformancemanagementmoduleenablescompanies to recordobjectivessetandassessperformanceaccordingly.
Theperformancemanagementmoduleincludes: • Settingandcascadingofindividualobjectives,andperformance
assessment • Productivitymanagement • Automationofbonusesandallowances
Personneldevelopment
The career development management module enables companiesto implement their strategies through ensuring well-organised andfocused personnel development. This module supports the drawingupofindividualandgroupdevelopmentplans,themonitoringoftheirexecutionandresultanalysis.
Thecareerdevelopmentmanagementmoduleincludes: • Identificationofdevelopmentneeds • Developmentoradaptationofcompetencymodels • Competencyassessment • Developmentofcontentforimprovingcompetencies • Drawingupofdevelopmentplans(individualandgroup) • Trainingadministration • Certification
Vacancy management
The vacancy management module enables companies to maintainaccurate records of current vacancies, quickly to obtain and analyseinformationoncurrentspecialistsinthemarketandtheirfittospecificvacancies.
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Thevacancymanagementmoduleincludes: • Managementofcurrentvacancies • Organisationoftherecruitmentprocess • Electronicquestionnairesforvacancies–tolistcompetenciesprecisely • Time-efficientandsimplereviewofreceivedapplications,selectionof
most appropriate candidates • Evaluationofapplicantsbyconductingelectronictests • Testingofcandidates’knowledge
Lattelecomplanstointerlinkthevacancymodulewithothermajorjob-seekerportalsandsocialnetworksprovidingsignificantexpediencybyrequiring very specific know-howor competencies, aswell aswhen alargenumberofemployeesneedtoberecruitedwithinaveryshorttime.
Support
People in users can obtain support by phone, e-mail, by using theapplication-managementsystem,byorganisingconferencecalls,orinperson.
During the service launch phase we will provide in-depth trainingcourses,thecostsofwhichareincludedinservicecosts.Thiscoursewillenablecompanyemployeestogaintheproficiencytomakemaximumuseoftheserviceatnoadditionalcosttotheclient.
Additional training and consultancywill also be available during theimplementationphase,providedforanadditionalcostattherequestoftheclient.
How is data protection ensured?
Dataprotectionisthekeyforanycompanyandisalsooneofthemostimportant components of the people in service.Companystaffandtheinformationaboutthemisoneofacompany’smostvaluableasset.Thatisexactlywhythe people insystemarchitectureisdesignedsoastoprovidecompanieswithmaximum-securityoflocationandaccesstodata.
Systemarchitectureisspreadoveranumberoflevels:
1. Thepublic level–containstheuser interfaceandenablescommu-nicationbetweentheuserandthesolution.Thecommunicationbe-tween theuserand the solution isencryptedusinganencryptionprotocol(SSL).
2. Businesslogiclevelofthesolution–locatedonaseparatelocalareanetwork.Accesstothislevelisonlyallowedforpubliclevelapplica-tionsanditisprotectedbyafirewall.
3. Integrationofthesolutionwithexternalsystemsisprovidedusingweb maintenance (WEB services) where external systems are au-thenticatedusingsecuritycertificates.
4. Attheuserlevel,theuser’saffiliationwiththecompanyisestablishedatthebeginningofthesystemsession.
Company resourcemanagement system
Userinterface
Firewall(external)
Firewall(internal)
Separateexternal network
Separateinternal network
Businesslogic
WEBapplication
Data
Eventlogs
Monitoring
Services
Reports
Data security system architecture
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InformationaboutLattelecom
Lattelecom is the leading provider of electronic communicationservices in Latvia, offering superior value of integrated electroniccommunications and IT services, telecommunications, and networkproject design and installation services. Lattelecom also providescustomiseddatatransmissionandITinfrastructuresolutions,aswellasInternetandcontactcentreservices,andbusinessprocessoutsourcing.TheLattelecomGroupincludes:Lattelecom, Lattelecom Technology, Baltijas Datoru Akadēmija,Lattelecom BPO, BPO Baltic and Citrus Solutions.
FormoredetailedinformationaboutLattelecompleasevisit www.lattelecom.lv
Lattelecom Group
Formoredetailsconcerningthepeople in serviceortoaccesstheservicedemoenvironment,pleasecallusat+371 67054333 [email protected]