20
Perfecting the Parking Experience Ways to Drive Up Revenue and Customer Satisfaction

Perfecting the Parking Experiencedev3.flashparking.com/wp-content/uploads/2018/10/FlashParking-Broch… · Perfecting the Parking Experience Ways to Drive Up Revenue and Customer

  • Upload
    others

  • View
    5

  • Download
    0

Embed Size (px)

Citation preview

Page 1: Perfecting the Parking Experiencedev3.flashparking.com/wp-content/uploads/2018/10/FlashParking-Broch… · Perfecting the Parking Experience Ways to Drive Up Revenue and Customer

Perfecting the Parking ExperienceWays to Drive Up Revenue and Customer Satisfaction

Page 2: Perfecting the Parking Experiencedev3.flashparking.com/wp-content/uploads/2018/10/FlashParking-Broch… · Perfecting the Parking Experience Ways to Drive Up Revenue and Customer
Page 3: Perfecting the Parking Experiencedev3.flashparking.com/wp-content/uploads/2018/10/FlashParking-Broch… · Perfecting the Parking Experience Ways to Drive Up Revenue and Customer

Start Driving Up Revenue and Customer Satisfaction Today

Over 900+ valet and garage locations are already using FlashParking solutions and our award-winning platform to do just that.

So can you! FlashParking’s fully-integrated suite of parking solutions for PARCS, valet, mobile payments, and monthly parking allow operators and asset managers to run, manage, and optimize

operations from a single, award-winning cloud-based platform.

The following are just a few of the ways we can help parking operators and asset owners who are seeking tangible methods to maximize revenue and increase overall customer satisfaction.

Page 4: Perfecting the Parking Experiencedev3.flashparking.com/wp-content/uploads/2018/10/FlashParking-Broch… · Perfecting the Parking Experience Ways to Drive Up Revenue and Customer

Ways to Drive Up Revenue

Automate with Confidence: Automate manual tasks and increase revenue by up to 40%.

Enable Easy Valet Revenue: Switch from cash only to accept credit cards and see revenue bump up by 35%.

Stop Validation Leakage: Valets and garages for restaurants, spas, or entertainment venues deal with high volume visitor traffic and validations—and often see revenue leakage of about 15 - 20%. FlashParking is your simple fix for lost validation revenue!

Become Dynamic: Take advantage of dynamic pricing and increase garage revenue by an average of $30,000 annually.

Maximize Every Spot: Employ real-time data analytics to oversell your garage facility at an average rate of 127%, compared to the industry average (without real-time data) of 110%.

1

2

3

4

5

Page 5: Perfecting the Parking Experiencedev3.flashparking.com/wp-content/uploads/2018/10/FlashParking-Broch… · Perfecting the Parking Experience Ways to Drive Up Revenue and Customer

Ways to Increase Customer Satisfaction

The Early Bird Catches the Parking Spot: Parking can be a hassle! To help mitigate trouble, FlashParking seamlessly integrates with eParking reservation systems including: ParkWhiz, SpotHero, ParkJockey, and many more. Remember, a happy parker is a returning customer!

No Fuss Validations: Let’s face it, validations are a headache. With FlashParking’s no-fuss validation system, parkers can validate electronically or via printed vouchers. Imagine a world with no chaser tickets…that’s FlashParking!

It’s All About the Benjamins: Whether it’s garage or valet, customers have numerous options for payment, including credit card, mobile payment, pay on foot, and more.

Access Their Preferred Way: FlashParking has a myriad of entry/exit options for parkers: AVI, LPR, Prox/RFID, mobile phone, and paper tickets—so they can do parking their way!

Give Them What They Want: From airlines to movie theaters, customers are embracing and expecting a mobile check-in. Valet is no different with FlashParking’s innovative Ticketless Valet!

1

2

3

4

5

Page 6: Perfecting the Parking Experiencedev3.flashparking.com/wp-content/uploads/2018/10/FlashParking-Broch… · Perfecting the Parking Experience Ways to Drive Up Revenue and Customer

We set out to solve the age-old problem of having to pay cash for valet, and we

ended up solving a whole lot more!

Our first solution was FlashValet, a cloud-based valet and event parking solution. Parking operators and asset owners saw such immediate value in our platform, which allows for real-time revenue

and pricing decisions while delivering a true mobile customer experience, that they demanded we build out innovative solutions for garages and parking lots as well.

Five years later, FlashParking’s fully-integrated suite of parking solutions is the perfect approach to standardizing your parking operations across properties and parking services, while providing a

superior customer experience—all in pursuit of Perfecting the Parking Experience.

Page 7: Perfecting the Parking Experiencedev3.flashparking.com/wp-content/uploads/2018/10/FlashParking-Broch… · Perfecting the Parking Experience Ways to Drive Up Revenue and Customer

Why FlashParking

Potential customers frequently pose the question, “Why FlashParking?” Well, we thought that simple, yet powerful question was deserving of its own page on our website, because the heart of the question encapsulates why we do

what we do, which is to perfect the parking experience. Following are six core differentiators in response to why:

Maximize Asset ValueEnable opportunities to drive up parking revenue

and increase the overall value of your facilities.

Fast DeploymentStart generating ROI much sooner with quick

deployment timelines and minimized implementation headaches and timelines.

Better Guest ExperienceDo away with unwanted surprises in parking operations

and wow your customers with every transaction.

Easy MaintenanceTake the headaches out of your parking operations

with simplified system design, unmatched uptime, and consistent service for guests.

Future-readyDon’t let technology outpace your parking solutions. Whatever tomorrow brings, we’ve got you covered.

Worry-free PCI ComplianceEnjoy worry-free, complete payment card industry

compliance; put the burden on us.

Page 8: Perfecting the Parking Experiencedev3.flashparking.com/wp-content/uploads/2018/10/FlashParking-Broch… · Perfecting the Parking Experience Ways to Drive Up Revenue and Customer

Who We Serve

From overnight hotel guests to monthly parkers in Class A Office buildings, and everything in between—we’ve got you covered.

HospitalityIn today’s hospitality world, parking can be a top-line revenue generator and a valuable touch point with your guests.

Hospitals / Medical CentersFlashParking helps deliver the efficient, stress-free, and quite frankly “forgettable” parking experience your hospital and medical center parkers are seeking.

Mixed-Use DevelopmentsFlashParking’s solutions for mixed-use developments work seamlessly for all your different types of parkers; tenants, employees, visitors, and you!

Stadiums & Event CentersFlashParking will transform your event parking operation and let your event goers focus on the show, rather than their parking experience.

Office BuildingsFlashParking positions your parking operation as an essential amenity for tenants, employees, and their guests, and a valuable tool in tenant retention.

ResidentialFlashParking helps you to create an efficient residential parking operation and deliver the kind of service your tenants desire.

MunicipalitiesFlashParking offers streamlined solutions to effectively and cohesively manage a widespread municipality parking operation.

Higher EducationFlashParking helps effectively control and manage diverse types of campus parking for monthly and transient parkers across even the most complex parking operations.

Airport / Off-AirportFlashParking’s quick, easy-to-use PARCS and Valet can help your operation set guests’ mood for their entire airport visit.

Page 9: Perfecting the Parking Experiencedev3.flashparking.com/wp-content/uploads/2018/10/FlashParking-Broch… · Perfecting the Parking Experience Ways to Drive Up Revenue and Customer

Solutions

Our solutions, built on our innovative cloud-based architecture, are designed with simplicity and usability as the key priorities. Highly configurable to your unique facility requirements and built to change as your

operations change, FlashParking has the right solution for all your parking needs.

Access & Revenue Control

Manage Access and Revenue Control the way your customers demand. From overnight hotel

parking, to monthly parking in office buildings, to complex mixed-use developments and event parking—we’ve got you

covered.

Valet & Event Parking

The most advanced cloud-based valet and event parking

solution for any venue type and size. Increase revenue, better manage operations,

and improve the overall valet experience for valued guests.

Mobile Payment

Manage your parking needs on one comprehensive, user-friendly portal. FlashMobile

functions as a ticketless valet parking and retrieval system,

mobile payment option, access card, loyalty management

program, and eParking tool.

Monthly Accounts Management

Manage your monthly parkers end-to-end without the heavy

lifting, including enrolling, billing activities, invoicing, collection,

and enforcement.

Page 10: Perfecting the Parking Experiencedev3.flashparking.com/wp-content/uploads/2018/10/FlashParking-Broch… · Perfecting the Parking Experience Ways to Drive Up Revenue and Customer

Products

Technology should enable simplicity, not create undue complexity. With that in mind, we designed our products using innovation to allow for the use the fewest components as possible while

ensuring the most advanced capabilities on the market.

Assembled right here in Austin, TX, our products will simplify your operations while providing the highest level experiences for your parkers.

Software PlatformFlashParking’s cloud-based

platform delivers a real 365-degree view of operations

from anywhere, anytime, while also providing scalability,

redundancy, and worry-free compliance.

Entry/Exit KioskFlashPARCS’ Entry/Exit Smart Station brings together all the essential elements needed to manage parking access and revenue control in a single

elegant unit.

Pay on Foot KioskThe Pay-on-Foot (POF) Smart Station combines both PARCS

and valet payment components into a single station, which can be paired with our unique cash

acceptance machine.

Multi Space KioskFlashPARCS’ Multi-Space Smart

Station is an ideal choice for parking operators looking for a cost-effective way to increase

revenue and reduce operational costs for off-street parking.

Page 11: Perfecting the Parking Experiencedev3.flashparking.com/wp-content/uploads/2018/10/FlashParking-Broch… · Perfecting the Parking Experience Ways to Drive Up Revenue and Customer

Pedestrian or validator Kiosk

This compact Wall Mount Smart Station has all the functionality of our full-sized Smart Station,

but is perfect for tight spaces. It can be bolted to a garage wall

or mounted on a pedestal.

GatesFlashParking proudly partners with Magnetic Access Barriers

who boast the fastest vend times and are highly reliable,

offering optimal access control at any facility.

Monthly Mini-KioskTake the pain out of managing

your contract parkers and provide a first-rate experience with state-of-the-art Bluetooth technology or prox card access in a simple, streamlined smart

station.

Cash AcceptanceFlashParking’s cash machine

with a bill note recycler provides all the cash-handling ability of a human cashier with increased

security and cash management benefits.

eParking Mini-KioskMake integrating eParking solutions into your facility

simple and frictionless with our eParking reservation Mini-Smart

Station and state-of-the-art Bluetooth technology for a superior guest experience.

Frictionless AccessFlashParking offers full

integrations with Tagmaster, Transcore, LPR, as well as

our own Bluetooth beacon technology. We have a frictionless access option that’s right for you.

PARCS Mini-KioskThe PARCS Mini-Smart Station is a streamlined version of our

full-sized Smart Station with adaptability for key specific

parking applications that may not need a full end-to-end

PARCS solution.

MonitorsFrom a simple digital rates sign to a dynamic vehicle retrieval

monitor, FlashParking offers an assortment of digital monitors

to keep your customers informed.

Page 12: Perfecting the Parking Experiencedev3.flashparking.com/wp-content/uploads/2018/10/FlashParking-Broch… · Perfecting the Parking Experience Ways to Drive Up Revenue and Customer

Your Total Valet and Event Parking Solution

Page 13: Perfecting the Parking Experiencedev3.flashparking.com/wp-content/uploads/2018/10/FlashParking-Broch… · Perfecting the Parking Experience Ways to Drive Up Revenue and Customer

Tap into the Power of FlashValet

Real-time Access to Data from Anywhere, at Anytime

FlashValet offers the most advanced cloud-based valet and event parking solution for any venue type and size. FlashValet is also part of FlashParking’s fully-integrated parking ecosystem, which delivers a unified platform for all our solutions:

ĉ FlashPARCS (access and revenue control)

ĉ FlashMobile (mobile payments)

ĉ FlashMonthly (monthly accounts management)

So no matter what your parking needs are, we have you covered!

ĉ View operations in real-time via phone or browser

ĉ Access to over a 100+ business intelligence and analytics reports

ĉ Automated and fully customizable reporting

ĉ Improve visibility and control over revenue by: accepting and tracking credit card payments, managing online parking reservations, and processing electronic validations

Page 14: Perfecting the Parking Experiencedev3.flashparking.com/wp-content/uploads/2018/10/FlashParking-Broch… · Perfecting the Parking Experience Ways to Drive Up Revenue and Customer

Why Your Guests Will Love Us?

ĉ Fast Vehicle Drop-off and Pick-up via Text Request Feature

ĉ Intuitive and Easy-to-Use

ĉ Convenient Payment Options: Credit Card, Mobile Payment, or Pay on Foot

ĉ Integrated with Online Parking Reservation Systems

ĉ Ticketless Valet Option for Guest Convenience

ĉ Remote Vehicle Requests via Text, by Call, or Web

ĉ VIP Member Parker Program

Why You’ll Love Us?

ĉ Affordable

ĉ Reliable, Cloud-based Platform

ĉ 24/7 Customer Support

ĉ Revenue Control to Increase Profits

ĉ Seamless Integrations with Hotel PMS, Online Parking Reservations, and Electronic Validations that Give You Total Control

ĉ Avoid Lost Keys with Key Tracking Software

ĉ Prevent False Damage Claims with Photo Records

ĉ Fast Deployment (average deployment of 2 weeks)

ĉ Surveys for Immediate Feedback from Your Customers

Page 15: Perfecting the Parking Experiencedev3.flashparking.com/wp-content/uploads/2018/10/FlashParking-Broch… · Perfecting the Parking Experience Ways to Drive Up Revenue and Customer

Your Total Valet and Event Parking Solution

iOS-based AppPerfect for valet at hotels, airports, restaurants, condos, hospitals, malls, and more!

Traditional ValetUpon check-in, guests receive a paper ticket and can text for their vehicle.

Ticketless ValetNo paper tickets; guests can check-in with a mobile number.

Event ParkingFlashValet is equipped to handle everything from small event parking to stadium-level venues.

Monthly Parker ModuleThe module offers an array of access options; guests can create and manage account online.

Award-Winning PlatformNamed “100 Most Brilliant Companies” by Inc. Magazine.

PCI DSS Compliant As the only Level 1 Service Provider in the industry, the majority of the burden for staying compliant lies with us.

Pay on Foot KioskGive guests the ability to pay for and request their vehicle at a stand-up kiosk.

Valet Monitor ModuleEnhance a guest’s experience by broadcasting vehicle request status on a large screen monitor.

Over 900+ StrongFlashValet is used by over 900+ locations in the U.S. and internationally.

Page 16: Perfecting the Parking Experiencedev3.flashparking.com/wp-content/uploads/2018/10/FlashParking-Broch… · Perfecting the Parking Experience Ways to Drive Up Revenue and Customer

Your Total Revenue & Access Control Solution

Page 17: Perfecting the Parking Experiencedev3.flashparking.com/wp-content/uploads/2018/10/FlashParking-Broch… · Perfecting the Parking Experience Ways to Drive Up Revenue and Customer

Tap into the Power of FlashPARCS

Real-time Access to Data from Anywhere, at Anytime

ĉ View operations in real-time via phone or browser

ĉ Access to over a 100+ business intelligence and analytic reports

ĉ Automated and fully customizable reporting

ĉ Improve visibility and control over revenue by: accepting and tracking credit card payments, managing online parking reservations, and processing electronic validations

FlashPARCS is an enterprise-level PARCS solution that provides real-time visibility over gated parking operations at class A office buildings, hotels, hospitals, airports, and venues that have both valet and garage options.

FlashPARCS is also part of FlashParking’s fully-integrated parking ecosystem, which delivers a unified platform for all our solutions:

ĉ FlashValet (valet and event parking)

ĉ FlashMobile (mobile payments)

ĉ FlashMonthly (monthly accounts management)

So no matter what your parking needs are, we have you covered!

Page 18: Perfecting the Parking Experiencedev3.flashparking.com/wp-content/uploads/2018/10/FlashParking-Broch… · Perfecting the Parking Experience Ways to Drive Up Revenue and Customer

Why Your Guests Will Love Us?

ĉ Numerous Options to Gain Entry and Exit: AVI, LPR, Prox/RFID Cards, Credit Card, Mobile Phone, and Paper Ticket

ĉ Intuitive and Easy-to-Use

ĉ Convenient Payment Options: Credit Card, Mobile Payment, or Pay on Foot

ĉ Integrated with Online Parking Reservation Systems

ĉ Cash Acceptance Options

ĉ VIP Member Parker Program

ĉ Electronic and Printed Validations

Why You’ll Love Us?

ĉ One Platform for ALL Your Parking Needs: Valet, Gated, Monthly, Event, Mobile Payments, and More

ĉ Runs on a Reliable, Award-winning Platform

ĉ Real-time Visibility of Operations

ĉ Increase Profits with Revenue Control

ĉ On-demand and Scheduled Reports

ĉ Seamless Integrations with Hotel PMS, Online Parking Reservations, Electronic Validations & More

ĉ Fast Deployment

ĉ On-screen Advertising

ĉ Change Rates from a Mobile Phone in Real-time

Page 19: Perfecting the Parking Experiencedev3.flashparking.com/wp-content/uploads/2018/10/FlashParking-Broch… · Perfecting the Parking Experience Ways to Drive Up Revenue and Customer

Your Total Revenue & Access Control Solution

1 Machine for ALL Your NeedsEntry | Exit | Pay on Foot | Pay & Display Pay by Space | Pay by Plate

Self-Serve MaintenanceAll components are part of a plug-and-play (USB-based) system.

FlashCare Maintenance KitKit includes major replacement parts, minimizes downtime, and reduces your maintenance cost.

Cash AcceptanceFalshPARCS offers two types of cash options: Cash Recycler and Exact Change Only.

Monthly Parker ModuleThe module offers an array of access options; guests can create and manage account online.

Award-Winning PlatformNamed “100 Most Brilliant Companies” by Inc. Magazine.

PCI DSS Compliance As the only Level 1 Service Provider in the industry, the majority of the burden for staying compliant lies with us.

Seamless IntegrationsIntegrated with top hotel PMS, online parking reservation, legacy PARCS systems, and more.

Real-time Business IntelligenceAccess to over 100+ reports accessible via phone, tablet, or browser.

All Across the U.S.Our Smart Stations are up and running at locations nationwide.

Page 20: Perfecting the Parking Experiencedev3.flashparking.com/wp-content/uploads/2018/10/FlashParking-Broch… · Perfecting the Parking Experience Ways to Drive Up Revenue and Customer

Let Us Hear From YouIf you have any questions about FlashParking don’t hesitate to reach out!

800-213-3706 | [email protected] | www.flashparking.com