Findings Other Market Performance Management SystemHow other similar industry works on Employee Performance Management SystemSubwayIt covers number of aspects in performance management systemAspects / ActivitiesDescriptionCycle

1. Company vision & goalsIt includes the company goal and strategy for the upcoming year.Planning stage

2. Planning of performance managementIt make sure every person knows how they contribute to achieve the company's objectives

3. Performance Measurement frameworkEvery individuals of the organization know on what basis their performance will be measured (Achievement against agreed standard performance, potential to develop new skill to the next career level, interpersonal skills which enhance team role etc)Planning, Middle & Final stage Review

4. Reporting performance It make sure employee sit down with an supervisor for final assessment Final Review

5. Taking action for improvement Identify the area to be improved

6. FeedbackSupervisor gives feedback on employee performance

Starbucks Starbucks mainly targeting operations employees for performance management system. It covers 2 stages to do the performance appraisal.StagesDescription

1. Job Performance They have categorized standard performance questions to assess the job performance (that will be assessed by the store manager) They use something called the customer comment card as a way to measure the job performance of their employees

2. Share the feedback with employees (360 Feedback) It means that both lower level manager (baristas and cashiers) and middle level manager (store manager) give feedbacks to each other

McDonalds McDonalds performance appraisal system and form differ between head office and operations employees.Head OfficeStagesActivities

1. Planning Company will identify result objective and developmental goal Communicate objectives for employees to consider for the coming year

2. Feedback Supervisor to assess progress on results objectives Discuss competency related feedback or issues

3. Assessment Assess result achievement and leadership competency

Operations StagesDescription

3. Job Performance They have categorized standard performance questions to assess the job performance (that will be assessed by the store manager)

4. Share the feedback with employees (360 Feedback) It means that both lower level manager (Crew, Crew Trainer) and middle level manager (store management Team) give feedbacks to each other

Dunkin DonutsDunkin Donuts use very common and ordinary performance management system. That is; StagesDescription

1. Job Performance They have categorized standard performance questions to assess the job performance (that will be assessed by the store manager / supervisor)