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Performance Management Cycle

Its annual performance review time! The 2011 performance review cycle has opened for period of performance January 1 throughDecember 31, 2010. There have been some changes to the performance management program - your Human Resources Business

Partner (HRBP) will contact you regarding Global Performance Management Program (GPMP) training.

You can access helpful resources on the Performance Management page and access your evaluation from the My Profile page. The

GPMP timeline is below for your reference. Please reach out to your HRBP if you have any questions throughout the process and

make sure to complete all applicable by the dates below for a smooth performance review cycle.

Headstrong Global Performance Management Process (GPMP)

2010/2011 Timeline

Who is

ResponsibleWhat is Needed When What Tool

HR Partners Manager and Employee Training3 - 21 Jan

HRBPs will deliver training developed by the Global Project

Management Implementation project team.

Every Employee

in a Non-Revenue Management

Role

Complete Self Appraisals and submit to manager for

Review 9 - 21 Jan

HQ: India, North America, United Kingdom

Hardcopy: Manila, Japan

Every Manager Complete Manager Assessment of Evaluation forms (as

soon as Employee submits self-appraisal) 17 Jan - 11 FebHQ: India, North America, United Kingdom

Hardcopy: Manila, Japan

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Who is

Responsible

What is Needed When What Tool

HR Shared Services

Japan, NA, UK

Local HR Team

India, Manila

Compile verified performance data

CSAT, QKRA, Utilization, Attrition, Manager Assessment

Rating

11 - 16 Feb

Data Warehouse, HQ, and hardcopy forms serve as data

sources.

Every BU/Function Head Conduct Moderation/Calibration Meetings

17 - 28 Feb

Managers must be prepared to support their ratings with

specific examples of results delivered throughout the review

period.

HRBP will moderate the meetings.

HR Consolidate final performance rating data from

calibration sessions including salary adjustments.

Confirm CEO approval. 1 - 15 Mar

Approved ratings and salary adjustments will be centrally

uploaded into HQ and Oracle. Data will be provided by HR

Shared Services for Japan, North America and United

Kingdom, and by Local HR Head for India and Manila

Every Manager Complete performance appraisal discussion with each

employee ensuring feedback is aligned with

Moderation/Calibration results.

16 - 22 Mar

Close Out of 2010 Performance Management Cycle

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Who is

Responsible

What is Needed When What Tool

Every Manager Complete Objective Setting for 2011

Objectives are to be aligned with company goals.

Ensure goals are discussed and agreed with each

employee.

1 - 31 Mar

Kick Off to 2011 Performance Management Cycle

HQ: All regions