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Performance Plus. The Intersection of Emerald Choice and Citywide High Performance Cleaning. Performance Plus. Combination of operational efficiency and social responsibility Provides higher level of cleaning at a more competitive price to the customer - PowerPoint PPT Presentation
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Performance Plus
The Intersection of
Emerald Choice and Citywide High Performance Cleaning
Performance Plus
• Combination of operational efficiency and social responsibility• Provides higher level of cleaning at a more competitive price to the
customer• Uses all reasonable strategies to enhance the overall effectiveness
of our service while not committing price suicide• Focus on every area where a more effective solution is available
and leverage that option
Big Goal of Performance Plus• Makes CW 10 - 15% more productive per dollar of LBO
AND
• Have cleaner healthier buildings
Why create the new system?
• Increased competitive market
• Response to all the magic “certifications”
• Help IC s be more successful
• Meet the increased requirement of a high performance cleaning system
Certification Concerns
• Several certifications have emerged as high performance cleaning system
• Designed to clean quicker, and with Green principles
• Most require buildings to be certified and the certification must be paid for each building and resubmitted for future “evaluation”
One Problem
• However, there is a dirtylittle secret that you also get when you become “certified”
What is it?
Secret Answer is…
• Certifications are costly• Most certify buildings and never stop asking for money• Some certify companies but at a very high expense• Client pays one way or the other
Certifications Considered
• GS-42 approx $8000 per building
• OS1 approx $5000 per building
• CIMMS approx $3000 per company
City Wide Performance Plus
• Designed for lower costs and higher performance
• Design of GS-42, OS1 and others are very good from a performance measure
• City Wide believes is just shouldn’t cost anything extra
Client Benefit
• Higher level of clean due to the use of more advanced equipment
• Lower the toxicity of chemicals used in the workspace• Increase indoor air quality thus lowering ailments
associated with “sick buildings”• Opportunity to obtain building certification if it becomes
desired• Lower cost due to higher productivity
Client Benefit
• Compliance with major certification programs without the associated costs
• Many “certifications” costs are above $5000 per building • Customer pays either outwardly (rare) or it is
incorporated into the revenue structure
City Wide Benefit
• Higher retention due to cleaner building• Higher profits• More competitive in market due to gains made by being
more productive• Increased XC opportunities• Better IC relationships due to less adversarial situations• Higher consistency from IC efforts
Labor Benefit
• IC will be more profitable• Lower hours needed in buildings nightly• Lower dependency on labor• Stabilized workforce due to predictability of results• More growth due to success
Performance Plus Creation
• Intersection of Citywide High Performance Cleaning System (HPCS) and Emerald Choice (EC)
• Requires 100% compliance to X specific areas to fully leverage the program and get the full benefits
Performance Plus Designation• Designation available for participating cities through
written and oral testing• Based on info in CW HPCS and Emerald Choice• Focus in 7 areas of high efficiency cleaning
7 Areas of Focus
• Team Cleaning• HP Chemicals• HP Vacuums• HP Dust Control• HP Mopping• Mats• Documentation
Team Cleaning
• Best way to clean a building with a crew of more than one
• Easiest to mange• Least amount of equipment• Predictable results
• See Workloading Section of HPCS
HP Chemicals
• Peroxide based multi-purpose cleaner and a disinfectant covers most all needs
• Hillyards Suprox is good choice• Eliminates chemical mistakes and overuse• 50% cost savings to LBOS • Green Seal certified
• See Chemical Section of HPCS
HP Vacuums
• High performance backpack or hip style vacuums• High filtration, high suction• 50%+ more efficient than uprights• Far and away the best way to get dirt out of a building• ProTeam and Kent has good options
• See Equipment section of HPCS
HP Dusting
• Microfiber cloths and microfiber duster utilized• Goal is to get dirt out of building NOT spreading it
through the air
HP Mopping
• Rubbermaid Pulse Mop is top choice• Eliminates need to empty dirty water and wash mop
heads• Microfiber is employed• Time eliminated is tremendous savings
• See Equipment section of HPCS
Mats at Doorways
• Since most dirt is walked into buildings, we have an opportunity to catch a good portion of it on a mat
• Have your local vendor provide mats• Good deal for you whether you get paid or not
Documentation
• Simple form that verifies that the LBO is using the 7 strategies • Important to maintain the adherence to the Performance Plus
system• Any found inconsistencies should be addressed with LBO
immediately
• LBO and CW must have very high compliance to meet and benefit from Performance Plus
Performance Plus LBO
• LBOs can also get certified as a Performance Plus vendor
• If so certified, they agree to perform IAW Performance Plus guidelines in the designated building
• They also agree to participate in the Performance Plus training module for LBOs
Why LBOs
• CW wants good LBOs that can perform at a higher level both from a cleaning and performance standard
• Performance Plus LBOs allow CW to bid at a higher rate and allow the LBO to be more profitable
• PP LBOs will quickly become preferred LBOs
ROI for LBO
• It will cost more to get the PP designation as an LBO• However the payback period and ROI are amazing for
PP LBOs that FULLY implement the program
• cost comparison on next page
Cost Comparison
Cost ComparisonBased on 20000 sq ft building
• Full starting package including chemicals for the year in Performance Plus is about $150 more than traditional costs
• Break even is about 25 days of service
• What does that mean for the other 240 days a year?
ROI of Performance Plus
• Our LBO saves $1440 in labor in a year• This is as a result of saving 40 minutes a night • 960% ROI of difference in costs• 150% of full paid costs
• Calculation based on one 20000 sq/ft building…real ROI much higher in most cases
Conclusion
• Better for the client• More competitive pricing• Develops LBO as a preferred vendor• Very high ROI
• Marketing to be developed June 2010