Personal Connection Enables High Performance

• Importance• Change occurs in

community• Creates safety• Links people to each

other and the task

• Practices• Take time to connect• Working together

produces connection• Legitimize the

personal

Engage the Whole Person

• Importance• Different learning

styles• Change occurs in the

body as well as mind• Adults learn through

experience

• Practices• Visual and kinesthetic

maps• Create movement -

stand up meetings, gallery walks

• Use art

Make the Whole Visible

• Importance• Understanding

connections and relationships

• Helps people feel in control

• Practices• Create maps• Piece to whole• Look at whole from

many directions• Build a pictures of

current reality & of the future

Foster Curiosity

• Importance• Supports creativity• Enhances learning

• Practices• Exaggeration• Encourage playfulness• Polarize• Take things apart and

put them back together again

Establish & Hold Creative Tension

• Importance• Current Reality Future• Working with unease• Not forcing resolution

• Practices• Mind Map• Panel discussions• Support truth telling• Dive deeply into the

tension

Take Time to Reflect

• Importance• Learning• Antidote to do and

decide• Creates better

solutions

• Practices• Mirroring• After Action Reviews• Silence• Journalizing• Sleep on it• Put things away and

come back to them

Enable People to Discover What They Know Naturally

• Importance• When people believe

they are smart they act smart

• Builds self esteem and confidence

• Practices• Pass the order through• Build in discovery

process

Public Commitments Create Momentum

• Importance• Witnessing• Know that others are

on board

• Practices• Voluntary• Simple Commitments• Complex

Commitments• Support and follow up