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TLC Online – A Case Study
Personal. Flexible. Trusted.Personal. Flexible. Trusted.
Renee HarnessManaging PartnerThird Eye Leadership
Donna Hirsch2VP Organizational DevelopmentTrustmark Companies
Agenda
Trustmark Companies
Trustmark provides valuable employee benefits, expert administrative services, and integrated health promotion and fitness management solutions designed to protect people from the financial impact of illness or injury, improve health, and ease navigation of the healthcare system. Voluntary Benefit Solutions - flexible, service-driven organization
committed to providing payroll-deducted benefits, including life, disability, accident and critical illness coverage.
CoreSource - benefit administration and health management services to self-funded employers, state high-risk pools, public retiree plans & others.
Employer Medical - flexible employee benefits backed by true, personal service to small and midsize employers.
HealthFitness - award-winning provider of integrated health promotion and fitness management solutions.
Health Contact Partners - URAC-accredited health call center specializing in personalized health information and support.
Trustmark Companies
97 years in business
2,900 full-time & 3,300 part-time employees
More than 25 offices (5+ ees) nationwide
More than 2 million policies in force
300+ Health & Fitness Management Clients
$1.7 billion in total assets
Rated A- (Strong) by Fitch Ratings and A- (Excellent) by A.M. Best
Third Eye Leadership
Created by Master Facilitators Jo Bell & Renee Harness
Focus on Long-Term Implementation and Change through LPI, Coaching & Workshop Experiences
Co-Authors: The Leadership Challenge LPI Action Cards & The Leadership Challenge Values Cards Facilitator Guides
Development of TLC eLearning
Personal. Flexible. Trusted.Personal. Flexible. Trusted.
Development of eLearning
The Leadership Challenge eLearning Product
7 Modules Orienteering Model The Way Inspire a Shared Vision Challenge The Process Enable Others to Act Encourage The Heart Committing
Printable Worksheets Additional Resources
Trustmark Case Study
Personal. Flexible. Trusted.Personal. Flexible. Trusted.
History of TLC at Trustmark
Strategic Implementation of TLC
Strategic Implementation of TLC
Trustmark’s eLearning Implementation Plan
Audience: supervisor Requirements:
Participant’s manager must have completed TLC workshop Manager agrees to participation
Process: Receives invitation detailing expectations Completes all modules in 3 weeks Completes an evaluation Attends one hour webinar debriefing elearning Completes a development plan Discusses development plan with manager Submits copy of development plan to HR for follow-up
Trustmark’s eLearning Implementation Plan
Trustmark’s eLearning Webinar Objectives
Trustmark Development Plan
Part 1 – Your Learning Most successful practice Develop practice Business challenge
Part 2 – ?’s for Manager Part 3 –Development Plan
Business challenge Practice to focus on
Why What Help from manager
Pilot Results - Overall
To what extent did your knowledge increase?
Rate the Quality of the Components
What is the Value to Your Job?
Duration of the Session
Revised Trustmark Implementation
Receives invitation detailing expectations Receives information on how to obtain a copy of the
book Receives list of other participants to create learning
community Completes modules all modules within three weeks Attends one hour webinar Completes a development plan Completes an evaluation Discusses development plan with manager Submits copy of development plan to HR for follow-up
eLearning Product ImplementationOptions
Personal. Flexible. Trusted.Personal. Flexible. Trusted.
The eLearning Package
Potential eLearning Utilization Options
Introduce The Leadership Challenge® to your organization
Pre-Work for The Leadership Challenge Workshop®
Pairing The Leadership Challenge Workshop® for Senior Leaders, with eLearning for Individual Contributors and/or Supervisors
Pairing eLearning with the Leadership Practices Inventory®
Your Scenarios?
The Details
Q&A
Personal. Flexible. Trusted.Personal. Flexible. Trusted.