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PERSONAL SAFETY IN THE WORKPLACE
MICHAEL NERNEY and ASSOCIATESP.O. Box 93
Long Lake, NY 12847-0093(518) 624-5351
Aware
A.C.U.T.E.
Control
A.C.U.T.E.
Utilize
A.C.U.T.E.
Trust
A.C.U.T.E.
Evaluate
A.C.U.T.E.
Emotional Loss of emotional control Precipitating factors Other influences
Instrumental Use of force, assault, or threat for gain Social Learning Environmental Factors
TYPES OF VIOLENCE
NEUTRAL LANGUAGE
HERE AND NOW
FLEXIBLE TIME
SETTING LIMITS
CHOICES AND CONSEQUENCES
Consequences must be:
Clear
Appropriate
Enforceable
Language Structure
If/Then
Only two choices
Link the negative behavior to the consequence first
Link the positive choice to the positive outcome
CHOICES AND CONSEQUENCES
Reinforce the “good” choice by references to past positive behaviors
Wait a little minute
Move to the next intervention
CHOICES AND CONSEQUENCES
Command Voice
Name
“I” want
Behavior
Location
DIRECTIVE STATEMENTS
Stage 1
Stage 2
Stage 3
Stage 4
STAGES OF VIOLENCE
SAFE SPACE
3 Zones
1
2
3
Stop and Talk
Ready and steady
SAFE SPACE
Assume the Position
Supportive Stance
1
2
3
4
SAFE SPACE
All Hands on Deck
SUPPORTIVE STANCE
Meet and Greet
Outside the Vehicle
Review and Assess
Escort
TRANSPORTING CLIENTS
Best Seat In the House
Pros and Cons
Call It In
TRANSPORTING CLIENTS
Driving Strategies
Emergency Action
TRANSPORTING CLIENTS
Drive By
Approach
HOME VISITS
Entry
Emergency Exit
HOME VISITS
1) Don’t Make It Worse
2) Set Real Limits
3) Respect Personal Space
4) Trust Your Instincts
5) Respect Threats
BASIC SURVIVAL RULES
WRAP UP/Q & A