8-9 April 2015 | 8-9 September 2015 Venue: Armada Hotel, Petaling Jaya, Selangor, Malaysia

*Checkout the latest dates and training venues on http://www.itrainingexpert.com/course-calender.asp

OVERVIEW We all know how crucial to be able to PERSUADE in the business world to achieve positive results. On a daily basis, we need our persuasive skills to motivate employees to work toward company goals, persuade our superior or bosses to 'buy in' our ideas and proposals and convince clients to trust your capability. So, when you master the art of persuasion, you can win the hearts of your clients, unify your team and encourage them to work together for the same goal. LEARNING OUTCOMES By the end of the workshop, delegates will be able to:

Apply proven principles of persuasion and influence to ensure win-win outcomes

Improve the results of your proposal pitching and negotiations by following key proven principles and techniques

Optimise your preparation to ensure desired outcomes

Understand, recognise and manage persuasive tactics and negative behaviours

Recognise different behavioural types and learn ways to relate better to others

Understand and utilise key communication tools to improve your influence on others with NLP (Neuro-Linguistics Programming Techniques. (Recognised by American Board of NLP)

Integrate, combine and apply a range of value adding communication and persuasion skills for business situations in particular.

WHO MUST ATTEND This course is suitable for all those looking to improve their skills in persuading, communicating and negotiating in the workplace and business environment, at any level. It is a useful practical workshop to gain the skills required and put in practise immediately in an interactive and experiential environment. COURSE OUTLINE ( 2 DAYS) Module 1: Know Your Audience

craft your message depending on whether its email or presentation

Identifying whats important to your audience

Finding out audience's needs, values and desires.

Seeking commonalities to help audience to be receptive to your message

Module 2: Get the Audience's Attention

Gain clients attention and demonstrate why it's worth their time to listen to your idea or suggestion

Sharpen your questioning skills to ask the right questions

human psychology and what makes people tick. Module 3: Establish Credibility, Integrity and Trustworthy qualities

Build your credibility

Project authority

Gain trust and convincing power Module 4: Tailor Your Message to the Medium

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Understand the difference in written vs face to face persuasion techniques.

Discover the secrets of tailoring your message in the right medium of communication.

Real life examples: #1: evaluate when is more suitable to reprimand your staff in front of others or if there should be a close-door discussion. #2:Who should be the one to tell the 'bad news' to the client and what implications and effects would that have.

Module 5: Convey Benefits not Features or Advantage only

WIFFM technique: What is it for me?

Learn to find out the priorities of others and help them to achieve them by 'helping' you to benefit their priorities and needs.

Module 6: Body Language That Speaks Positively

Your body language can't lie.

Learn to read between the lines and interpret body language effectively.

Live demo: How your eye movement, voice, and stature cant lie.

Catch face to face body movement give-aways vs non face to face situations like on the telephone.

Pick up buy-in signals and when to 'close' the deal. METHODOLOGY Experiential learning with accelerated learning methodology. INVESTMENT Normal price: RM 2590.00 | US 880.00 per delegate Early Bird Price: RM 1990.00 | US 680.00 per delegate (Payment 14 days before the course commence) Group Registration: RM 1890.00 | US 640.00 per delegate for a minimum of 3 participants register together. Effective 1 Apr 2015, a 6% GST is applicable. (Fee inclusive of Buffet Lunch, Refreshment, Training Materials Certificate of Achievement) TESTIMONIES Before attending the course, I feel that I have the capability to take control of my life. During the course, I learned to apply the best techniques and I feel myself can have better control of my life than before. It is a good training for all. I personally like the demonstration session and videos shares by Vince in the course. Mr Balaraman, IT ValeServe COURSE LEADER VINCENT TAY Certified Professional Trainer & Executive Coach With a passion to enrich the lives of others, Vince ( as he is better known as ), decided to become a trainer and coach after discovering the power of experiential training more than 26 years ago. Since then, he has helped his clients to find their own merits and enrich their personal lives as well as those around them. Constantly seeking to show others how to be

more self-aware and get more out of life, he has made training and coaching his life ambition. Applying his knowledge and experience from a variety of industries including construction(as CEO), project management, general trading, shares and options trading, unit trusts and real estate, Vince is able to connect with individuals from all walks of life. In his desire to develop his training skills, he had undertaken a variety of programs including Born To Be Free by IHK (Institute of Hard Knocks), Leadership Program (AsiaWorks Training), Memory Techniques, Born Rich (Robert Proctor), Metaphysics, Master Class Train The Trainer (Result Asia), Hypnosis & NLP Practitioner and MIM Certified Professional Trainer, approved by the Human Resources Development Fund (HRDF). People benefited from his programs are from organizations like :- TNT, OSK Investment bank, CIMB Tech banking, Kenanga Investment Banking Bhd , Philips Lumileds, Dell, Maybank Investment Banking, GTC Associates, Alcatel-Lucent Malaysia S/B , Intel , BH Insurance, ASPAC, Suruhanjaya Syarikat Malaysia (Companies Commission of Malaysia,), UMW heavy equipment, OSC courier MNP properties S/B , F&N Dairies (Premier Milk), Asea Brown Broveri (ABB), DHL Exel Supply Chain, Allianz Insurance, Diagraph Corporation, ValeServe, AstraZeneca, Honda Malaysia, Kuwait Finance House (just to name a few). He strongly believes that training should be practical which is then followed-up with coaching to make the training sessions more effective. Today, being a trainer and coach allows him to share a different perspective of the world with others and to connect with them at a very personal level. REGISTRATION This training programme is SBL Claimable *Subject to PSMB conditions. Click on the link below to register: http://www.itrainingexpert.com/course/39/Positive-Mental-Attitude.html Download registration form: http://www.itrainingexpert.com/Registration-Form/ We Are An Approved Training Provider Under SBL Scheme With Pembangunan Sumber Manusia Berhad, Malaysia. (PSMB/HRDF). 1. All registrations MUST be accompanied within PAYMENT 14 days after the issuance of invoice or fully paid before the event. 2. Completed registration form with cheque or telegraphic transfer should be made in favor of "ITRAININGEXPERT GLOBAL PLT". 3. Bank into "CIMB BANK BERHAD".Account No: 800 356 1683. Swift Code: CIBBMYKL. Scan & email to info@itrainingexpert.com the bank-in slip to us. 4 By submitting the registration, you have read and accept the Terms and conditions stated.

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