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Pertemuan >. Matakuliah: / Tahun: Versi: . Learning Outcomes. Pada akhir pertemuan ini, diharapkan mahasiswa akan mampu : - PowerPoint PPT Presentation
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1
Pertemuan <<01>><<Pengantar mengenai EUIS >>
Matakuliah : <<M0164>>/<<End User Information Syste>>
Tahun : <<2005>>
Versi : <<1/1i>>
2
Learning Outcomes
Pada akhir pertemuan ini, diharapkan mahasiswa
akan mampu :
• Mahasiswa dapat menerangkan Konsep dasar EUIS, posisinya dalam SI perusahaan dan peluang karir
3
Outline Materi
• Definisi EUIS, hubungan dengan SI lainnya
• Lingkungan di era digital :
• Knowledge Worker
• Peran Organisasi
• Perubahan Organisasi
• Dampak pada perubahan kerja
• group support
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1-4 Copyright Prentice Hall, 2002
End-User Information Systems:Implementing Individual and
Work Group Technologies
Textbook by:Elizabeth A. Regan, Ph.D,Bridget N. O’Connor, Ph.D.
Supported by student resource Web Site:
www.prenhall.com/regan
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1-5 Copyright Prentice Hall, 2002
End-User Information Systems:Organizational and
Technical Foundations
I
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1-6 Copyright Prentice Hall, 2002
Introduction to End-User Information Systems
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1-7 Copyright Prentice Hall, 2002
Learning ObjectivesLearning Objectives• Define end user information systems (EUIS) and
explain how it relates to other areas of information systems.
• Explain how EUIS fits into an overall enterprise information systems architecture.
• Identify the benefits of end-user information systems.• Understand how end-user information systems relate
to changing roles and expectations in the workplace.• Explain how business processes addressed by end-
user information systems differ from those handled by large data centers and transmission processing systems.
More…
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1-8 Copyright Prentice Hall, 2002
Learning ObjectivesLearning Objectives• Describe the changing requirements
(characteristics) of work in the Information Age. • Describe the impact of end-user information
systems on workplace environments.• Understand the relationship between workplace
performance and technology.• Explain the concept of Help Desk and assistance
centers.• Identify career opportunities in the area of end-
user information systems.
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1-9 Copyright Prentice Hall, 2002
IntroductionIntroduction
• Information Age–Knowledge
–Core Competencies
• Information Systems–End-User Information Systems
(EUIS)
–Knowledge Work Systems
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1-10 Copyright Prentice Hall, 2002
End-User Information SystemsEnd-User Information Systems
1. Productivity tools for knowledge workers2. Work group computing3. End-user development4. End-user training5. End-user support – Help Desk, information
center6. Knowledge management/performance support7. Human factors and ergonomics8. Business process and job (re)design9. Change management10. Project management
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1-11 Copyright Prentice Hall, 2002
EUIS ToolsEUIS Tools• Text handling/document management• Data handling tools• Multimedia/Graphic and Design• Communication tools• Group systems/Collaborative
technologies• Time management• Knowledge management/performance
support
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1-12 Copyright Prentice Hall, 2002
Enterprise Information SystemsEnterprise Information Systems
1. Transaction processing systems (TPS)
2. Management Information Systems (MIS)
3. Decision Support Systems (DSS)
4. Executive Information Systems (EIS)
5. End-user information systems (EUIS), or Knowledge work systems (KWS)
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1-13 Copyright Prentice Hall, 2002
Typical IS Organization StructureTypical IS Organization Structure
• Computer center operations
• Networks
• IS planning and architectures
• Data repositories
• Technical support
• Enterprise applications• Transactions processing
systems (TPS)• Management reporting
systems• End-user information
systems• Internet, Intranet,
Extranet
Enterprise Operations & Networks IS Applications Development
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1-14 Copyright Prentice Hall, 2002
Converging Information TechnologiesConverging Information Technologies
2000Integrated Information
Systems
1990
1980
1970
1960
1950
Word Processing
Data M
anagement
Image P
rocessing Gra
phic
sC
omm
unic
atio
nsD
ata
Proc
essin
g
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1-15 Copyright Prentice Hall, 2002
Knowledge WorkersKnowledge Workers
• Executive and managerial personnel
• Professional and technical knowledge workers
• Sales and marketing personnel
• Administrative support, including clerical
Who are Knowledge Workers?
Changes in Labor Force Composition
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1-16 Copyright Prentice Hall, 2002
Role of OrganizationsRole of Organizations• Coordinate efforts
• Contribute to enterprise’s goals
• Brings together resources
• Creation of synergy
Structure depends upon…– Nature of tasks
– Knowledge & skills of the staff
– Technology & resources available
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1-17 Copyright Prentice Hall, 2002
Production/Clerical
Changing Organizational StructureChanging Organizational Structure
ProfessionalTechnical
Supervisory
Management
Historical Organizational Hierarchy
is changing to…
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1-18 Copyright Prentice Hall, 2002
Professional/Technicaland Sales Staff
Knowledge Workers
Changing Organizational StructureChanging Organizational Structure
Information Age Organizational Hierarchy
ClericalStaff
Supervisory Staff
Management
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1-19 Copyright Prentice Hall, 2002
Typical Functional DivisionsTypical Functional Divisions
PersonnelOperations
ComputerInformation
Systems
AdministrativeServices
FinancialOperations
Marketing
ProductionOperations
LegalServices
ResearchAnd
Development
ExecutiveManagement
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1-20 Copyright Prentice Hall, 2002
Knowledge Work EnvironmentKnowledge Work Environment
1. Variability2. Work styles 3. Departmentalization4. Dispersed5. Specializations6. Nonproductive activities7. Soft information8. Deadline pressures9. Project versus production environments
Characteristics:
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1-21 Copyright Prentice Hall, 2002
Impact of EUIS on WorkImpact of EUIS on Work
• EUIS and Business Value
• EUIS and Human Factors
• EUIS and Job/Work Process Design
• EUIS and Organizational Change
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1-22 Copyright Prentice Hall, 2002
EUIS Project Management StepsEUIS Project Management Steps
• Defining project scope• Plan the project• Assess the requirements• Design: Detailed description of solution• Select or develop the solution• Convert and implement the solution• Evaluate the results• Institutionalize the results
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1-23 Copyright Prentice Hall, 2002
Staffing and Managing EUISStaffing and Managing EUIS
• Who is responsible for EUIS• IS Organizations• Information Technology Architecture• Help Desks and Information Centers• Role of Chief Information Officer
(CIO)• Career Opportunities in EUIS
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1-24 Copyright Prentice Hall, 2002
SummarySummary• Application• Business process (re)design• Business system• Chief information officer (CIO)• Digital age• Digital divide• End users• End-user computing (EUC)• End-user information systems
(EUIS)• Executive information systems
(EIS)• Help Desk
• Information Age• Information technology
infrastructure• Information processing• Knowledge workers• Knowledge worksystems
(KWS)• Management information
systems (MIS)• Primary functions• Support functions• Transaction processing
systems (TPS)• Work flow analysis
Key Terms:
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1-25 Copyright Prentice Hall, 2002
Next:
Life in Networked Organizations
26
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