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PeterLombardi,TownAdministratorJackieBresnahan,SpecialProjectsAssistant
MMAConferenceJanuary19,2018
TownofWenhamCitizens’LeadershipAcademy
AboutWenham• 5,035residents• BOS/TA/OpenTownMeeting• Full-timeemployees:45• Electedofficials:36• Appointedofficials:115+• FY2018OperatingBudget• $17.9millionTotalGeneralFund• $9.3millionofwhichisapportionedtoregionalschooldistrict
PhotocourtesyofJayBurnham,Wenhamresident
CitizenEngagementEfforts2015-2017/Ongoing
• WenhamatWorkdepartmentprofiles• WelcometoWenhampacketfornewresidents• Websitecontentupdate• GFOABudgetDocument• CommunityCompact:CitizenEngagementBestPractice• SeeClickFixApp
• Expandedseniorvolunteerprogram• Annualworkshoponlocalgovernmentforgraduatingseniors• CitizensLeadershipAcademy
CitizenEngagementEfforts2018
• Websitere-design• CommunityCompact:CitizenEngagementBestPractice• VisualBudget• ResidentSurvey
• CommunityCompact:ITgrant• Accela CivicPlatformupgrade(e-permitting)
• OpenSpaceandRecreationPlan– survey&forums• AffordableHousingTrustActionPlan– survey&forum• AgeFriendlyCommunityInitiative– survey&forums• Wenham’s375th Anniversarycelebrations
WhyRunaCitizensAcademy?• Opportunityforresidentstolearnaboutservicesandfunctionsofeachdepartmentorboard/committee
• FamiliarizenewresidentswithTownpersonnelandservices
• Providelong-timeresidentswithfreshperspectiveandchancetolearnaboutdifferentareasoftowngovernmentthanwhatthey’vepreviouslyexperienced
• Teachesresidentsaboutvolunteerandleadershipopportunities
GoalsofourAcademy• Increaseparticipationofresidentsinelections,AnnualTownMeeting,andpublichearings
• RecruitvolunteerstoserveonTownboardsandcommittees(electedandappointed)asactivepolicy/decisionmakers
• Createsocialconnectionsbetweencitizensandstaffthatfosterpositiveworkingrelationshipsandinterestintowngovernment
• Enhanceunderstandingofservices,physicalassets,andbenefitsofferedbyeachdepartment,especiallyinthecontextoftheTown’scurrentfinancialsituationandupcomingbudgetprocess
Wenham’sAcademy
• 10weeklysessions• September(lastweek)throughDecember(firstweek)
• 15-18residents• Wednesdays• 6:30– 8:00pm• Variouslocations
WheredoesaCommunityStart?• Selectpointperson• Setasidesmallbudgetforsnacksandfolders• Buildbuy-inwithTownstaffandofficials• Identifyandcommunicategoals
ResourcesforBuildingYourAcademy• CitizensAcademiesProject– UNCSchoolofGvt• Databaseofexistingacademies• https://www.sog.unc.edu/resources/microsites/citizens-academies#!/
• TEDTalk:“TheSecretStructureofGreatTalks”• https://www.ted.com/talks/nancy_duarte_the_secret_structure_of_great_talks/transcript
• Lexington,MA• https://www.lexingtonma.gov/2020-vision-committee/pages/development-lexington-citizens-academy
DevelopingSessionContent• Pointpersonshouldschedule1:1meetingwithDepartmentHeadorCommitteepersonmakingpresentation
• Threeitemsneededfromeachpresenter• Goalsofthepresentation• Activityortour• Mediaormaterials
• Develophandoutsandhavethemreadyforthepointpersontoreferenceastheyprovidesupportduringthesessions
SchedulingSessions• Schedulethesessionsearly– fallsessionsshouldbescheduledwithcommitteemembersandDepartmentHeadsinJulyforalateSeptemberstart
• Alignsomesessionsbytopicarea– suchasTreasurer/CollectorandFinanceDirector,soparticipantsunderstandhowtheyinterconnect
• Planotherswithdissimilartopics– suchasAssessingandPublicWorks,toprovidecontentvarietyandallowback-enddepartmentstobebalancedbymoreeasilyrelatabledepartments
Marketing• BOSmeetings&Townwebsite• Localnewspaper &localcableaccess• Flyersinpostoffice/localbusinesses;withstaffwhointeractwiththepublicregularly(Permitting,TownClerk,COA,Veterans,Library,etc);andatcommunityevents
• Lastyear’sgraduatescanbeyourbestadvocates• Encourageelectedofficialstoinvitepeopletheyknow…andpeopletheydon’t
• Havearesidentyou’veworkedonanissuewiththatyouwouldlovetoseegetmoreinvolved?Sendapersonalnoteoremailofencouragement!
EngagingPresentations• SameMCforeverysession• Videosandtours• Keepitinteractive!• Anonymousquestionbox• Bethejargonpolice• Avoidacronymswithoutexplanations,commonphrasesorshorthandthatresidentswhodon’treadthebudget,attendlandusemeetings,oraren’tregularvolunteersdon’tunderstand.
• Getbacktothebasics• Howdoesthemunicipalwatersystemwork?What’sthedifferencebetweentheAssessorandtheTreasurer?Whatisthe
generalledger?Whenyoustartaproject,whopermitsyoufirst(ZBA?BuildingInspector?PlanningBoard?)?
QuickTipsandTricks• Offersnacks• Utilizevideos&photos• Taketours• Changelocationseveryfewweeks• Employactivitiessuchasmindmaps,mocktownmeetings,andequipmentdemonstrations
• Providehandoutsofallpresentationsforresidentswhowanttofollowalongorwhomissthesession
• Takeattendance• Haveelectronicandhardcopyevaluationformsavailable
FY 1643 Annual Town Report
Part II Warrant for the Mock Town Meeting With Reports and Recommendations Of the Finance & Advisory Committee
Hearing on the Whimsical Warrant
Wednesday, October 5, 2016 BOS Meeting Room at 6:30 pm
Presented by Michael Lucy Chair, Finance & Advisory Committee
Annual Mock Town Meeting
Citizens Academy Wednesday, December 7, 2016
BOS Meeting Room at 6:30 pm Presented by Dianne Bucco, Town Clerk
Trudy Reid, Town Moderator Jackie Bresnahan, Special Projects Assistant
Please bring this Part II with you to the Hearing and Town meeting. Matters to be voted on are false, whimsical, and educational and do not
appear in Part I of the Town Report
ImportanceofFeedback• Multiplestagesoffeedback• Beginning:Understandbackgroundofeachparticipant• Board/Committeemember?Newresident?Involvedinotherorganizations?Whyaretheyhere?
• During:Weeklyevaluationsoneachsession• Goalsofthepresentationmet?Wastheactivity/approachengaging?
• End:Finalevaluationonlogisticsandlastingimpressions• Questionstoask:• Whatdidresidentslearn?Whatweretheysurprisedby?Whatdidtheywantmoretimefor?
• Wastheday/timefeasible?Wasthelengthoftheprogramtooshort/long?Howdidtheylearnabouttheprogram?
FeedbackonourAcademy• Positiveresponses:• Logistics,includinglocationchanges,formatofsessions,day/time,scheduling
• Dedication,knowledge,andenthusiasmofstaffandcommitteememberswhopresented
• Varietyofactivities,tours,videos,etc.ineachsession
• Whatwe’reworkingon:• DaytimeversionfortheCouncilonAging• Moretimeforeachpresentation• Continuingtorefineourpresentationsandhelpingnewstafftodeveloptheirpresentations
TangibleResults• 31residentshavecompletedtheWenhamCLA• 16in2016and15in2017
• 3(soon-to-be4)graduateshavefilledvariousboard/committeevacancies&2graduateshavepulledpapersforthisyear’sAnnualTownElection
• 14werealreadyonboardsorintheseniortaxwork-offprogram• Severalresidentswhousedtovolunteerhave“re-engaged”• Othervaluecreatedbyengagement• Developinglocalchampions• TownMeetingattendanceandparticipation• Connectionsbetweenresidents,staff,andtownofficials• Buildingoutreachlistforotherengagementeffortssuchasforumsandsurveys