Philippine Embassy Assistance to Nationals Citizen's Charter

Schedule of Procedures

Issuance of No Objection Certificate - Shipment of Human Remains

Step Client Location Service Provider Person-in-Charge Fee Form Duration

1 Client requests "Death Information Sheet" Shipment of Human

Remains Desk

1) Provide client with Death Information Sheet 2)

Explain to client how to fill-up the form

ANS Staff None Death Information

Sheet

5mins

2 Fill up Death Information Sheet Shipment of Human

Remains Desk

1) Receive and review information indicated by client

in the Death Information Sheet

ANS Staff None Death Information

Sheet

30 mins

3 Submit the following: 1) Original Philippine Passport of the deceased, 2)

Death notification from the hospital (with English translation), 3) Police

Report (with English translation), 4) List of the deceased personal

belongings. Attestation by a disinterested Filipino national required, 5)

Death Certificate for non-Saudis (with English translation), 6) Letter of

Acceptance of Human Remains from the family of the deceased; 7) Affidavit

from the family of the deceased not to conduct autopsy on the remains

Shipment of Human

Remains Desk

1) Receive and review documents submitted by

client, 2) Provide client with the Information Sheet on

Procedures and brief them of the required

procedures by Saudi authorities

ANS Staff None Information Sheet on

Procedures

15 mins

4 1) Client collects Official Receipt for Notarial Services for the issuance of the

"No Objection Certificate", 2) Pay SAR 100 with the Embassy's cashier

Cashier - Window 1 at

Consular Section

1) Prepare "No Objection Certificate" 2) Refer to ANS

translator for translation

ANS Staff, ANS

translator, Cashier

Saudi

Riyals

100

Official Receipt 10 mins

5 Undergo interview by ANS Assistant Head Office of the Assistant Head,

ANS

1) Conduct interview of the client on the

circumstances of the death, 2) Examine the required

documents submitted, 3) Remind client to submit

computation of end-of-service benefits to concerned

Saudi Labor Office, 4) If client is NOK, require

execution of Affidavit on the cause of death, conduct

of autopsy, if requested and acceptance of human

remains in Phl, 5) Sign "No Objection Certificate"

accordingly

ANS Assistant Head None None 15 mins

6 Collect stamped copies of the "No Objection Certificate", Saudi death

certificate, medical report, police report, photocopy of the Philippine

passport of the deceased. Collect original passport

Shipment of Human

Remains Desk

1) Provide five photocopies of the signed No

Objection Certificate with Embassy seal, 2) Stamp

with Embassy seal copies of the submitted

documents, 3) Retain a set of copies of the documents

submitted

ANS Staff None None 5 mins

7 Obtain contact information of ANS Staff Shipment of Human

Remains Desk

Provide contact information of the ANS Staff

concerned

ANS Staff None Contact information

card

2 mins

8 Provide updates on developments regarding the shipment of remains N/A. May be done by phone

or email

1) Receive updates on the clearance process with

concerned Saudi authorities

ANS Staff None None Seven calendar days


End-of-service benefits and insurance claim


1 Request Assistance to Nationals

Form from ANS Staff

ESB Desk 1) Provide client with Request

for Assistance Form 2)

Explain to client how to fill-up

the form

ANS Staff None Request for Assistance Form 5 mins

2 Fill up Request for Assistance

Form

ESB Desk 1) Receive and review

information indicated by

client in the Request for

Assisatnce Form


3 Undergo interview by ANS

Staff.

ESB Desk 1) Receive and review

documents submitted by

client, 2) Explain procedures

for processing of ESB claims

and insurance, 3) Refer to

POLO-OWWA if deceased is

documented worker

ANS Staff None 1) Copy of Philippine Passport of

the deceased, 2) Death

Certificate for non-Saudis (with

English translation), 3) Original

Philippine Passport of client or a

photocopy; 4) Marriage Contract

or Birth Certificate of client

showing relation to deceased

authenticated by the DFA, 5)

Copy of employment contract, 6)

Copy of Insurance Policy or GOSI

membership number, 7) Medical

or Police Report of the deceased,

6) Other documents to support

claim (Special Power of Attorney,

Affidavit of Heirship, Affidavit of

Guardianship authenticated by

DFA

20 mins

4 Obtain contact information of

ANS Staff

ESB Desk Provide contact information of

the ANS Staff concerned

ANS Staff None Contact information card 2 mins

5 Follow-up with ANS Staff N/A. May be done by phone or

email

1) Provide updates based on

action taken

ANS Staff None None Seven

calendar

days


Blood money and private rights claims

Step Client Location Service Provider Person-in-

Charge

Fee Form Duration

1 Request Assistance to

Nationals Form from ANS

Staff

Blood money desk 1) Provide client with

Request for Assistance

Form 2) Explain to client

how to fill-up the form


2 Fill up Request for Assistance

Form

Blood money desk 1) Receive and review

information indicated by

client in the Request for

Assisatnce Form


3 Undergo interview by ANS

Staff.

Blood money desk 1) Receive and review

documents submitted by

client, 2) Explain

procedures for

processing of ESB

claims and insurance, 3)

Refer to POLO-OWWA if

deceased is

documented worker

ANS Staff None 1) Copy of Philippine Passport of the

deceased, 2) Death Certificate for

non-Saudis (with English

translation), 3) Original Philippine

Passport of client or a photocopy; 4)

Marriage Contract or Birth

Certificate of client showing relation

to deceased authenticated by the

DFA, 5) Police Report of the

deceased, 6) Special Power of

Attorney, Affidavit of Heirship,

Affidavit of Guardianship

authenticated by DFA, Saudi

Embassy in Manila, Phl Embassy in

Riyadh, Saudi Ministry of Foreign

Affairs, and Saudi Ministry of Justice

20 mins

4 Obtain contact information of

ANS Staff

Blood money desk Provide contact

information of the ANS

Staff concerned


5 Follow-up with ANS Staff N/A. May be done by

phone or email

1) Provide updates

based on action taken


calendar days


Financial Support

Step Client Location Service Provider Person-in-

Charge

Fee Form Duration


Nationals Form from

ANS Staff

Financial

Support Desk

1) Provide client with Request for

Assistance Form 2) Explain to

client how to fill-up the form


2 Fill up Request for

Assistance Form

Financial

Support Desk

1) Receive and review

information indicated by client in

the Request for Assisatnce Form


3 Undergo interview by

ANS Staff.

Financial

Support Desk


accomplished Request for

Assistance Form, 2) Secure from

client Marriage Contract, Birth

Certificate of child/ren

authenticated by DFA, and

employment records

(employment contract, POEA

deployment records, 3) Secure

from client contact information of

subject, employment details, and

other pertinent information

ANS Staff None 1) Marriage Contract or Birth

Certificate of client or subject's

child/ren authenticated by the

DFA, 2) Copy of employment

contract, 3) POEA deployment

records 4) Copies of other

pertinent documents

20 mins

4 Obtain contact

information of ANS Staff

Financial

Support Desk

Provide contact information of the

ANS Staff concerned


5 Follow-up with ANS

Staff

N/A. May be

done by phone

or email

1) Provide updates based on

action taken


calendar

days


Whereabouts

Step Client Location Service Provider Person-

in-

Charge

Fee Form Duratio

n

1 Request Assistance

to Nationals Form

from ANS Staff

Whereabouts

Desk


Assistance Form 2) Explain to client

how to fill-up the form



Assistance Form

Whereabouts

Desk

1) Receive and review information

indicated by client in the Request

for Assisatnce Form


3 Undergo interview

by ANS Staff.

Whereabouts

Desk


accomplished Request for

Assistance Form, 2) Secure from

client Marriage Contract, Birth

Certificate of child/ren

authenticated by DFA, and

employment records (employment

contract, POEA deployment

records, 3) Secure from client

contact information of subject,

employment details, and other

pertinent information

ANS Staff None 1) Marriage Contract or Birth

Certificate of client or subject's

child/ren authenticated by the

DFA, 2) Copy of employment

contract, 3) POEA deployment

records 4) Copies of other

pertinent documents

20 mins

4 Obtain contact

information of ANS

Staff

Whereabouts

Desk

Provide contact information of the

ANS Staff concerned


5 Follow-up with ANS

Staff

N/A. May be

done by phone

or email

1) Provide updates based on action

taken


calendar

days


Jail Visitation / Assistance to Detained Nationals

Walk-in clients



Nationals Form from

ANS Staff

Male / female

Detention Desk


Assistance Form 2) Explain to client how

to fill-up the form

ANS Staff None Request for

Assistance Form

composed of: 1)

information sheet

2) sworn statement

5 mins


Assistance Form to put

on record the

particular request for

assistance

Male / female

Detention Desk

1) Receive and review information

indicated by client in the Request for

Assisatnce Form


Assistance Form

30 mins


ANS Staff.

Male / female

Detention Desk

1) Receive and review accomplished

Request for Assistance Form, 2) Secure

from client any availbale identification

card from the cleint, 3) Obtain from the

cleint any identification card of the

detained Filipino, 4) Secure from client


employment details, details on detention,

and other pertinent information

ANS Staff None If available: 1)

Copy of Philippine

passport, 2) Saudi

residence ID

(iqama), 3) Copy

of employment

contract, 4) Copy

of OWWA

Membership card

30 to 120

mins

4 Obtain contact

information of ANS

Staff

Male / female

Detention Desk

Provide contact information of the ANS

Staff concerned

ANS Staff None Contact

information card

2 mins

5 ATN Case Officer submits a report to the

DFA through OUMWA.

1-5 days

N.B.: Post reports may also be routed to

other offices within the DFA, other FSPs

and referred to other PHL govt agencies

6 Follow-up with ATN

Case Officer

N/A. May be done

by phone or email

1) Provide updates based on action taken

or replies received from OUMWA


calendar

days

7 Submit additional

information as may be

required under the

circumstances.

Additional report/s may be submitted

to the DFA to properly address the

concerns of the client; OUMWA

replies to the report submitted by

Post.

Telephone inquiries


1 Client calls the

Embassy

Male / female

Detention Desk

Answers the inquiries of the client.

Based on the telephone conversation with

the client, the ATN Case Officer may

invite the client to visit the Embassy to put

on record the request for assistance.

ANS Staff None 30 to 60

mins

2 Client visits the

Embassy. Fill up


Form to put on record

the particular request

for assistance

Male / female

Detention Desk

Assist client in filling out the monitoring

sheet.


Assistance Form

composed of: 1)

information sheet

2) sworn statement

30 mins


ANS Staff.

Male / female

Detention Desk











Copy of Philippine

passport, 2) Saudi

residence ID

(iqama), 3) Copy

of employment

contract, 4) Copy

of OWWA

Membership card

30 to 120

mins

4 Obtain contact

information of ANS

Staff

Male / female

Detention Desk


Staff concerned


information card

2 mins


DFA through OUMWA.

1-2 days





Case Officer

N/A. May be done

by phone or email




calendar

days

7 Submit additional


required under the

circumstances.





Post.

Written inquiries from DFA or third parties


1 Client sends a letter to

the Embassy

Male / female

Detention Desk

Answers the inquiries of the client in a

letter

based on the

contents of the

client’s letter

The ATN Case Officer may invite the client

to appear before the Embassy for further

details.

If the letter is from third parties, then the

inquiry is referred to DFA-OUMWA.

ANS Staff None 30 to 60

mins

2 Client visits the

Embassy. Fill up


Form to put on record

the particular request

for assistance

Male / female

Detention Desk

Assist client in filling out the monitoring

sheet.


Assistance Form

composed of: 1)

information sheet

2) sworn statement

30 mins


ANS Staff.

Male / female

Detention Desk











Copy of Philippine

passport, 2) Saudi

residence ID

(iqama), 3) Copy

of employment

contract, 4) Copy

of OWWA

Membership card

30 to 120

mins

4 Obtain contact

information of ANS

Staff

Male / female

Detention Desk


Staff concerned


information card

2 mins


DFA through OUMWA.

1-2 days





Case Officer

N/A. May be done

by phone or email




calendar

days

7 Submit additional


required under the

circumstances.





Post.

Jail visits


1 Male / female

Detention Desk

Draft and send Note Verbale to the Saudi

MFA to schedule a visit to the Filipino

detainees.

ANS Staff None Note Verbale 1 day

2 Male / female

Detention Desk

Follows‐up with the Saudi MFA and the

various jails the approval of the proposed

visit.

ANS Staff None 60 mins

3 Male / female

Detention Desk

Prepare necessary letters for the Filipinos

to be visited.

Prepare topics for discussion with the

concerned authorities present during the

Consular visit.

ANS Staff None Letter addressed

to detained

Filipino

From the

time the

Note

Verbale is

transmitte

d up to

one day

before the

scheduled

visit

4 Discuss concerns

during the Consular

visit.

Jail facility where

Filipino is

detained

Conduct Consular visit ANS Staff None Contact

information card

0.5 to 2

days

5 Draft report to the Department on the

result of the Jail visit.

1-5 days

6 Submit additional


required under the

circumstances.





Post.

Documents

Philippine Embassy Assistance to Nationals Citizen's Charter