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05
QUICK INSTRUCTION MENU
AFTER SELECTED LANGUAGE
ACCOUNT BALANCE ENQUIRY
PRESS INPUT PRINCIPAL ACCOUNT NUMBERPRESS INPUT PIN PRESS
FUND TRANSFER
PRESS INPUT PRINCIPAL ACCOUNT NUMBERPRESS INPUT PIN PRESS
CREDIT CARD BALANCE ENQUIRY
PRESS INPUT PRINCIPAL ACCOUNT NUMBERPRESS INPUT PINPRESS
CARD ACTIVATION IN BNU DIRECT SERVICE MENU
PRESS INPUT PRINCIPAL ACCOUNT NUMBER5PRESS INPUT PIN
PRESS
CARD ACTIVATION IN CARDS SERVICE MNEU
PRESS
PRESS PRESS
BONUS POINT OF AIRPORT LOUNGE FREE VISIT
PRESS
24 HOURS BNU CUSTOMER SERVICE HOTLINE : 2833 5533
MAIN MENU
CANTONESE
REPORT LOST AND STOLEN CARD
24 HOURS BNU DIRECT
BNU CARDS SERVICE
APPRECIATION & COMPLAINT
TO EXIT THE SERVICE
REPEAT THE ITEMS
SPEAK WITH OUR CUSTOMER SERVICE OFFICER
PORTUGUESE
ENGLISH
MANDARIN
SELECT LANGUAGE
CALL WILL BE FORWARDEDTO CUSTOMER SERVICEOFFICER
CALL WILL BE FORWARDEDTO CUSTOMER SERVICEOFFICER
SELECT LANGUAGE/MAIN MENU/
GO TO PAGE 02
GO TO PAGE 18
24 HOURS BNU CUSTOMER SERVICE HOTLINE : 2833 553301
GO TO PAGE 03
GO TO PAGE 03
GO TO PAGE 03
GO TO PAGE 03GENERAL ENQUIRY
ENQUIRY, FUND TRANSFER & PAYMENTS
OTHER REQUEST SERVICES
CHANGE OF BNU DIRECT PERSONAL IDENTIFICATION NUMBER
TO EXIT THE SERVICERETURN TO MAIN MENU
SPEAK WITH OUR CUSTOMER SERVICE OFFICER
BNU DIRECT MENU
REQUIRED BNU DIRECT PIN
REQUIRED BNU DIRECT PIN
REQUIRED BNU DIRECT PIN
GO TO PAGE 03CARD ACTIVATION REQUIRED BNU DIRECT PIN
SELECT LANGUAGE/MAIN MENU/BNU DIRECT MENU
24 HOURS BNU DIRECT
5
24 HOURS BNU CUSTOMER SERVICE HOTLINE : 2833 553302
GO TO PAGE 04
GO TO PAGE 04
GO TO PAGE 04
GO TO PAGE 05
GO TO PAGE 06
GO TO PAGE 07
GO TO PAGE 08
GO TO PAGE 14
TO EXIT THE SERVICERETURN TO MAIN MENU
SPEAK WITH OUR CUSTOMER SERVICE OFFICER
BNU DIRECT SUB MENU
ENQUIRY, FUND TRANSFER & PAYMENTS
GENERAL ENQUIRY
GO TO PAGE 16CHANGE OF BNU DIRECT PERSONAL IDENTIFICATION NUMBER
SELECT LANGUAGE/MAIN MENU/BNU DIRECT MENU/BNU DIRECT SUB MENU
FOREIGN EXCHANGE RATE
TIME DEPOSIT INTEREST RATE
SAVINGS ACCOUNT INTEREST RATE
FOR OTHER SERVICES RETURN TO BNU DIRECT MENU
SPEAK WITH OUR CUSTOMER SERVICE OFFICER
GO TO PAGE 15OTHER REQUEST SERVICES NEW CHEQUE BOOK ORDER
FOR OTHER SERVICES RETURN TO BNU DIRECT MENU
SPEAK WITH OUR CUSTOMER SERVICE OFFICER
BALANCE ENQUIRY
CHEQUE STATUS ENQUIRY
FUND TRANSFER
FOR OTHER SERVICES RETURN TO BNU DIRECT MENU
SPEAK WITH OUR CUSTOMER SERVICE OFFICER
PAYMENTS
ACCOUNT NUMBER ENQUIRY
24 HOURS BNU DIRECT
GO TO PAGE 17CARD ACTIVATION5
24 HOURS BNU CUSTOMER SERVICE HOTLINE : 2833 553303
BNU DIRECT SUB MENU- GENERAL ENQUIRY
GENERAL ENQUIRY
SELECT LANGUAGE/MAIN MENU/BNU DIRECT MENU/BNU DIRECT SUB MENU/GENERAL ENQUIRY
STEPS : TO ENTER CURRENCY CODE PRESS * TO LISTEN ALL THE CURRENCY CODE PRESS 99 TO EXIT THIS ENQUIRY FOR OTHER SERVICES (RETURN TO GENERAL ENQUIRY MENU)
AFTER ENQUIRY PRESS * TO CONTINUE THE ENQUIRY PRESS 9 FOR OTHER SERVICES (RETURN TO GENERAL ENQUIRY MENU) PRESS 0 SPEAK WITH OUR CUSTOMER SERVICE OFFICER
FOREIGN EXCHANGE RATE
STEPS : TO ENTER CURRENCY CODE PRESS * TO LISTEN ALL THE CURRENCY CODE PRESS 99 TO EXIT THIS ENQUIRY FOR OTHER SERVICES (RETURN TO GENERAL ENQUIRY MENU)
AFTER ENQUIRY PRESS * TO CONTINUE THE ENQUIRY PRESS 9 FOR OTHER SERVICES (RETURN TO GENERAL ENQUIRY MENU) PRESS 0 SPEAK WITH OUR CUSTOMER SERVICE OFFICER
TIME DEPOSIT INTEREST RATE
FOR OTHER SERVICES RETURN TO BNU DIRECT MENU
SPEAK WITH OUR CUSTOMER SERVICE OFFICER
24 HOURS BNU DIRECT
STEPS : TO ENTER CURRENCY CODE PRESS * TO LISTEN ALL THE CURRENCY CODE PRESS 99 TO EXIT THIS ENQUIRY FOR OTHER SERVICES (RETURN TO GENERAL ENQUIRY MENU)
AFTER ENQUIRY PRESS * TO CONTINUE THE ENQUIRY PRESS 9 FOR OTHER SERVICES (RETURN TO GENERAL ENQUIRY MENU) PRESS 0 SPEAK WITH OUR CUSTOMER SERVICE OFFICER
SAVINGS ACCOUNT INTEREST RATE
24 HOURS BNU CUSTOMER SERVICE HOTLINE : 2833 553304
BNU DIRECT SUB MENUENQUIRY, FUND TRANSFER & PAYMENTS
SELECT LANGUAGE/MAIN MENU/BNU DIRECT MENU/BNU DIRECT SUB MENU/ENQUIRY, FUND TRANSFER & PAYMENTS - BALANCE ENQUIRY
24 HOURS BNU DIRECT
ENQUIRY, FUND TRANSFER & PAYMENTS
BALANCE ENQUIRY
FOR OTHER SERVICES RETURN TO ENQUIRY, FUND TRANSFER & PAYMENTS MENU
SPEAK WITH OUR CUSTOMER SERVICE OFFICER
CURRENT ACCOUNT BALANCE
SELECT REQUIRE CURRENT ACCOUNT PRESS * TO CONTINUE BNU DIRECT SERVICE PRESS 7 TO CONTINUE CURRENT ACCOUNT BALANCE ENQUIRY PRESS 8 FOR ENQUIRY OF YOUR OTHER ACCOUNTS PRESS 0 SPEAK WITH OUR CUSTOMER SERVICE OFFICER
SAVINGS ACCOUNT BALANCE
SELECT REQUIRE SAVINGS ACCOUNT PRESS * TO CONTINUE BNU DIRECT SERVICE PRESS 7 TO CONTINUE SAIVNGS ACCOUNT BALANCE ENQUIRY PRESS 8 FOR ENQUIRY OF YOUR OTHER ACCOUNTS PRESS 0 SPEAK WITH OUR CUSTOMER SERVICE OFFICER
TIME DEPOSIT ACCOUNT BALANCE
SELECT REQUIRE TIME DEPOSIT ACCOUNT PRESS * TO CONTINUE BNU DIRECT SERVICE PRESS 7 TO CONTINUE TIME DEPOSIT ACCOUNT BALANCE ENQUIRY PRESS 8 FOR ENQUIRY OF YOUR OTHER ACCOUNTS PRESS 0 SPEAK WITH OUR CUSTOMER SERVICE OFFICER
LOAN ACCOUNT BALANCE
LOAN ACCOUNT BALANCE PRESS * TO CONTINUE BNU DIRECT SERVICE PRESS 7 TO CONTINUE LOAN ACCOUNT BALANCE ENQUIRY PRESS 8 FOR ENQUIRY OF YOUR OTHER ACCOUNTS PRESS 0 SPEAK WITH OUR CUSTOMER SERVICE OFFICER
PRINCIPAL ACCOUNT BALANCE
AFTER ENQUIRY PRESS * TO CONTINUE BNU DIRECT SERVICE PRESS 8 FOR ENQUIRY OF YOUR OTHER ACCOUNTS PRESS 0 SPEAK WITH OUR CUSTOMER SERVICE OFFICER
24 HOURS BNU CUSTOMER SERVICE HOTLINE : 2833 553305
SELECT LANGUAGE/MAIN MENU/BNU DIRECT MENU/BNU DIRECT SUB MENU/ENQUIRY, FUND TRANSFER & PAYMENTS - CHEQUE STATUS ENQUIRY
24 HOURS BNU DIRECT
ENQUIRY, FUND TRANSFER & PAYMENTS
STEPS: (1) SELECT CURRENT ACCOUNT STEPS: (2) ENTER CHEQUE NUMBER PRESS * TO CONTINUE BNU DIRECT SERVICE PRESS 8 TO CONTINUE CHEQUE STATUS ENQUIRY PRESS 9 FOR OTHER SERVICES (RETURN TO ENQUIRY, FUND TRANSFER & PAYMENTS MENU) PRESS 0 SPEAK WITH OUR CUSTOMER SERVICE OFFICER
CHEQUE STATUS ENQUIRY
BNU DIRECT SUB MENUENQUIRY, FUND TRANSFER & PAYMENTS
24 HOURS BNU CUSTOMER SERVICE HOTLINE : 2833 553306
SELECT LANGUAGE/MAIN MENU/BNU DIRECT MENU/BNU DIRECT SUB MENU/ENQUIRY, FUND TRANSFER & PAYMENTS - FUND TRANSFER
24 HOURS BNU DIRECT
ENQUIRY, FUND TRANSFER & PAYMENTS
FUND TRANSFER
STEPS: (1) SELECT DEBIT ACCOUNT PRESS 1 CURRENT ACCOUNT PRESS 2 SAVINGS ACCOUNTSTEPS: (2) SELECT CREDIT ACCOUNT PRESS 1 OTHER SELF NAME CURRENT ACCOUNT PRESS 2 OTHER SELF NAME SAVINGS ACCOUNT PRESS 3 THIRD PARTY CURRENT ACCOUNT PRESS 4 THIRD PARTY SAVINGS ACCOUNT
STEPS: (3) SELECT CURRENCY IF DEBIT & CREDIT ACCOUNT CURRENCY IS DIFFERENTSTEPS: (4) ENTER TRANSFER AMOUNT
AFTER COMPLETE ALL TRANSFER DETAILS PRESS 1 TO CONFIRM THE TRANSFER PRESS 2 TO CHANGE THE TRANSFER AMOUNT PRESS 3 TO CHANGE ALL TRANSFER DETAILS PRESS 4 TO CANCEL THE TRANSFER PRESS * TO REPLAY THE TRANSFER DETAILS
AFTER TRANSFER WAS DONE PRESS * TO CONTINUE BNU DIRECT SERVICE PRESS 8 TO CONTINUE FUND TRANSFER PRESS 9 FOR OTHER SERVICES (RETURN TO ENQUIRY, FUND TRANSFER & PAYMENTS MENU) PRESS 0 SPEAK WITH OUR CUSTOMER SERVICE OFFICER
BNU DIRECT SUB MENUENQUIRY, FUND TRANSFER & PAYMENTS
24 HOURS BNU CUSTOMER SERVICE HOTLINE : 2833 553307
GO TO PAGE 11
GO TO PAGE 09
GO TO PAGE 10
GO TO PAGE 12
GO TO PAGE 12
GO TO PAGE 13
GO TO PAGE 11
CHINA TELECOM MOBILE BILL PAYMENT
SELECT LANGUAGE/MAIN MENU/BNU DIRECT MENU/BNU DIRECT SUB MENU/ENQUIRY, FUND TRANSFER & PAYMENTS - PAYMENTS
24 HOURS BNU DIRECT
ENQUIRY, FUND TRANSFER & PAYMENTS
PAYMENTS
BNU CREDIT CARD PAYMENT AND FLEXIPAY
FOR OTHER SERVICES RETURN TO ENQUIRY, FUND TRANSFER & PAYMENTS MENU
SPEAK WITH OUR CUSTOMER SERVICE OFFICER
TELEPHONE BILL PAYMENT
CREDIT CARD PAYMENT
FLEXIPAY
ELECTRICITY BILL PAYMENT
WATER BILL PAYMENT
CTM BILL PAYMENT
HUTCHISON BILL PAYMENT
FOR OTHER BILL PAYMENTS SERVICESRETURN TO PAYMENTS MENU
FOR OTHER BILL PAYMENTS SERVICESRETURN TO PAYMENTS MENU
BNU DIRECT SUB MENUENQUIRY, FUND TRANSFER & PAYMENTS
24 HOURS BNU CUSTOMER SERVICE HOTLINE : 2833 553308
SELECT LANGUAGE/MAIN MENU/BNU DIRECT MENU/BNU DIRECT SUB MENU/ENQUIRY, FUND TRANSFER & PAYMENTS - PAYMENTS
24 HOURS BNU DIRECT
ENQUIRY, FUND TRANSFER & PAYMENTS
PAYMENTS
BNU CREDIT CARD PAYMENT AND FLEXIPAY
STEPS: (1) SELECT CREDIT CARD NUMBER FOR OPTION 1, 2, 3, 5 OR ENTER CREDIT CARD NUMBER FOR OPTION 4 PRESS 1 BNU VISA CREDIT CARD PRESS 2 BNU MASTERCARD CREDIT CARD PRESS 3 BNU AMERICAN EXPRESS CREDIT CARD PRESS 4 THIRD PARTY BNU CREDIT CARD PRESS 5 CREDIT CARD NUMBER ENQUIRY
STEPS: (2) SELECT DEBIT ACCOUNT PRESS 1 CURRENT ACCOUNT PRESS 2 SAVINGS ACCOUNT
STEPS: (3) ENTER PAYMENT AMOUNT IN CARD CURRENCY
AFTER COMPLETE ALL PAYMENT DETAILS PRESS 1 TO CONFIRM THE PAYMENT PRESS 2 TO CHANGE THE PAYMENT AMOUNT PRESS 3 TO CHANGE ALL PAYMENT DETAILS PRESS 4 TO CANCEL THE PAYMENT PRESS * TO REPLAY THE PAYMENT DETAILS
AFTER PAYMENT WAS DONE PRESS 8 REPEAT THIS SERVICE PRESS 9 FOR OTHER SERVICES (RETURN TO
PAYMENTS MENU) PRESS 0 SPEAK WITH OUR CUSTOMER SERVICE
OFFICER
CREDIT CARD PAYMENT
BNU DIRECT SUB MENUENQUIRY, FUND TRANSFER & PAYMENTS
24 HOURS BNU CUSTOMER SERVICE HOTLINE : 2833 553309
SELECT LANGUAGE/MAIN MENU/BNU DIRECT MENU/BNU DIRECT SUB MENU/ENQUIRY, FUND TRANSFER & PAYMENTS - PAYMENTS
24 HOURS BNU DIRECT
ENQUIRY, FUND TRANSFER & PAYMENTS
PAYMENTS
BNU CREDIT CARD PAYMENT AND FLEXIPAY
STEPS: (1) SELECT CREDIT CARD NUMBER FOR OPTION 1, 2, 3, 4 PRESS 1 BNU VISA CREDIT CARD PRESS 2 BNU MASTERCARD CREDIT CARD PRESS 3 BNU AMERICAN EXPRESS CREDIT CARD PRESS 4 CREDIT CARD NUMBER ENQUIRY
STEPS: (2) SELECT DEFINED DEBIT ACCOUNT
STEPS: (3) ENTER PAYMENT AMOUNT IN CARD CURRENCY
STEPS: (4) ENTER PAYMENT DATE IN YEAR MONTH AND DAY FORMAT
AFTER COMPLETE ALL PAYMENT DETAILS PRESS 1 TO CONFIRM THE PAYMENT PRESS 2 TO CHANGE THE PAYMENT DATE PRESS 3 TO CHANGE THE PAYMENT AMOUNT PRESS 4 TO CHANGE ALL PAYMENT DETAILS PRESS 5 TO CANCEL THE PAYMENT PRESS * TO REPLAY THE PAYMENT DETAILS
AFTER PAYMENT WAS DONE PRESS 8 REPEAT THIS SERVICE PRESS 9 FOR OTHER SERVICES (RETURN TO PAYMENTS MENU) PRESS 0 SPEAK WITH OUR CUSTOMER SERVICE OFFICER
FLEXIPAY
BNU DIRECT SUB MENUENQUIRY, FUND TRANSFER & PAYMENTS
24 HOURS BNU CUSTOMER SERVICE HOTLINE : 2833 553324 HOURS BNU CUSTOMER SERVICE HOTLINE : 2833 553310
SELECT LANGUAGE/MAIN MENU/BNU DIRECT MENU/BNU DIRECT SUB MENU/ENQUIRY, FUND TRANSFER & PAYMENTS - PAYMENTS
24 HOURS BNU DIRECT
ENQUIRY, FUND TRANSFER & PAYMENTS
PAYMENTS
STEPS: (1) ENTER POLICY NUMBERSTEPS: (2) SELECT DEBIT ACCOUNT PRESS 1 CURRENT ACCOUNT PRESS 2 SAVINGS ACCOUNT
AFTER COMPLETE ALL PAYMENT DETAILS PRESS 1 TO CONFIRM THE PAYMENT PRESS 2 TO CHANGE ALL PAYMENT DETAILS PRESS 3 TO CANCEL THE PAYMENT PRESS * TO REPLAY THE PAYMENT DETAILS
AFTER PAYMENT WAS DONE PRESS 8 REPEAT THIS SERVICE PRESS 9 FOR OTHER SERVICES (RETURN TO PAYMENTS MENU) PRESS 0 SPEAK WITH OUR CUSTOMER SERVICE OFFICER
STEPS: (1) ENTER POLICY NUMBERSTEPS: (2) SELECT DEBIT ACCOUNT PRESS 1 CURRENT ACCOUNT PRESS 2 SAVINGS ACCOUNT
AFTER COMPLETE ALL PAYMENT DETAILS PRESS 1 TO CONFIRM THE PAYMENT PRESS 2 TO CHANGE ALL PAYMENT DETAILS PRESS 3 TO CANCEL THE PAYMENT PRESS * TO REPLAY THE PAYMENT DETAILS
AFTER PAYMENT WAS DONE PRESS 8 REPEAT THIS SERVICE PRESS 9 FOR OTHER SERVICES (RETURN TO PAYMENTS MENU) PRESS 0 SPEAK WITH OUR CUSTOMER SERVICE OFFICER
ELECTRICITYBILL PAYMENT
WATER BILL PAYMENT
BNU DIRECT SUB MENUENQUIRY, FUND TRANSFER & PAYMENTS
24 HOURS BNU CUSTOMER SERVICE HOTLINE : 2833 553311
TELEPHONEBILL PAYMENT
SELECT LANGUAGE/MAIN MENU/BNU DIRECT MENU/BNU DIRECT SUB MENU/ENQUIRY, FUND TRANSFER & PAYMENTS - PAYMENTS
24 HOURS BNU DIRECT
ENQUIRY, FUND TRANSFER & PAYMENTS
PAYMENTS
STEPS: (1) ENTER BILL NUMBER
STEPS: (2) SELECT DEBIT ACCOUNT PRESS 1 CURRENT ACCOUNT PRESS 2 SAVINGS ACCOUNT
AFTER COMPLETE ALL PAYMENT DETAILS PRESS 1 TO CONFIRM THE PAYMENT PRESS 2 TO CHANGE ALL PAYMENT DETAILS PRESS 3 TO CANCEL THE PAYMENT PRESS * TO REPLAY THE PAYMENT DETAILS
AFTER PAYMENT WAS DONE PRESS 8 REPEAT THIS SERVICE PRESS 9 FOR OTHER SERVICES (RETURN TO PAYMENTS MENU) PRESS 0 SPEAK WITH OUR CUSTOMER SERVICE OFFICER
STEPS: (1) ENTER BILL NUMBER
STEPS: (2) ENTER BILL PAYMENT AMOUNT
STEPS: (3) SELECT DEBIT ACCOUNT PRESS 1 CURRENT ACCOUNT PRESS 2 SAVINGS ACCOUNT
AFTER COMPLETE ALL PAYMENT DETAILS PRESS 1 TO CONFIRM THE PAYMENT PRESS 2 TO CHANGE ALL PAYMENT DETAILS PRESS 3 TO CANCEL THE PAYMENT PRESS * TO REPLAY THE PAYMENT DETAILS
AFTER PAYMENT WAS DONE PRESS 8 REPEAT THIS SERVICE PRESS 9 FOR OTHER SERVICES (RETURN TO PAYMENTS MENU) PRESS 0 SPEAK WITH OUR CUSTOMER SERVICE OFFICER
CTM BILL PAYMENT
HUTCHISON BILL PAYMENT
BNU DIRECT SUB MENUENQUIRY, FUND TRANSFER & PAYMENTS
24 HOURS BNU CUSTOMER SERVICE HOTLINE : 2833 553312
SELECT LANGUAGE/MAIN MENU/BNU DIRECT MENU/BNU DIRECT SUB MENU/ENQUIRY, FUND TRANSFER & PAYMENTS - PAYMENTS
24 HOURS BNU DIRECT
ENQUIRY, FUND TRANSFER & PAYMENTS
PAYMENTS
STEPS: (1) ENTER BILL NUMBER
STEPS: (2) ENTER BILL PAYMENT AMOUNT
STEPS: (3) SELECT DEBIT ACCOUNT PRESS 1 CURRENT ACCOUNT PRESS 2 SAVINGS ACCOUNT
AFTER COMPLETE ALL PAYMENT DETAILS PRESS 1 TO CONFIRM THE PAYMENT PRESS 2 TO CHANGE ALL PAYMENT DETAILS PRESS 3 TO CANCEL THE PAYMENT PRESS * TO REPLAY THE PAYMENT DETAILS
AFTER PAYMENT WAS DONE PRESS 8 REPEAT THIS SERVICE PRESS 9 FOR OTHER SERVICES (RETURN TO PAYMENTS MENU) PRESS 0 SPEAK WITH OUR CUSTOMER SERVICE OFFICER
TELEPHONEBILL PAYMENT
CHINA TELECOM MOBILE BILL PAYMENT
BNU DIRECT SUB MENUENQUIRY, FUND TRANSFER & PAYMENTS
24 HOURS BNU CUSTOMER SERVICE HOTLINE : 2833 553313
SELECT LANGUAGE/MAIN MENU/BNU DIRECT MENU/BNU DIRECT SUB MENU/ENQUIRY, FUND TRANSFER & PAYMENTS - ACCOUNT NUMBER ENQUIRY
24 HOURS BNU DIRECT
ENQUIRY, FUND TRANSFER & PAYMENTS
AFTER ENQUIRY FOR 1 - 5 PRESS * TO CONTINUE BNU DIRECT SERVICE PRESS 8 TO CONTINUE ACCOUNT NUMBER ENQUIRY PRESS 9 FOR OTHER SERVICES (RETURN TO ENQUIRY, FUND TRANSFER & PAYMENTS MENU) PRESS 0 SPEAK WITH OUR CUSTOMER SERVICE OFFICER
CURRENT ACCOUNT
SAVINGS ACCOUNT
TIME DEPOSIT ACCOUNT
LOAN ACCOUNT
CREDIT CARD ACCOUNT
FOR OTHER SERVICESRETURN TO ENQUIRY, FUND TRANSFER & PAYMENTS MENU
ACCOUNT NUMBER ENQUIRY
BNU DIRECT SUB MENUENQUIRY, FUND TRANSFER & PAYMENTS
24 HOURS BNU CUSTOMER SERVICE HOTLINE : 2833 553314
BNU DIRECT SUB MENU - OTHER REQUEST SERVICES
SELECT LANGUAGE/MAIN MENU/BNU DIRECT MENU/BNU DIRECT SUB MENU/OTHER REQUEST SERVICES - NEW CHEQUE BOOK ORDER
24 HOURS BNU DIRECT
OTHER REQUEST SERVICES
NEW CHEQUE BOOK ORDER
FOR OTHER SERVICES RETURN TO BNU DIRECT MENU
SPEAK WITH OUR CUSTOMER SERVICE OFFICER
STEPS: (1) SELECT CURRENT ACCOUNTSTEPS: (2) ENTER NUMBER OF CHEQUE BOOK REQUIREDSTEPS: (3) ENTER BRANCH CODE OR PRESS * TO LISTEN ALL THE BRANCH CODE
AFTER COMPLETE ALL TRANSACTION DETAILS PRESS 1 TO CONFIRM THE TRANSACTION PRESS 2 TO CHANGE THE BRANCH CODE PRESS 9 TO CANCEL THE TRANSACTION PRESS * TO REPLAY THE TRANSACTION DETAILS AFTER TRANSACTION WAS DONE PRESS 8 REPEAT THIS SERVICE PRESS 9 FOR OTHER SERVICES (RETURN TO OTHER REQUEST SERVICES MENU) PRESS 0 SPEAK WITH OUR CUSTOMER SERVICE OFFICER
24 HOURS BNU CUSTOMER SERVICE HOTLINE : 2833 553315
BNU DIRECT SUB MENU CHANGE OF BNU DIRECT PERSONAL IDENTIFICATION NUMBER
SELECT LANGUAGE/MAIN MENU/BNU DIRECT MENU/BNU DIRECT SUB MENU/CHANGE OF BNU DIRECT PERSONAL IDENTIFICATION NUMBER
24 HOURS BNU DIRECT
STEPS: (1) ENTER PRINCIPAL ACCOUNT NUMBERSTEPS: (2) ENTER 7 DIGITS PERSONAL IDENTIFICATION NUMBERSTEPS: (3) ENTER 7 DIGITS NEW PERSONAL IDENTIFICATION NUMBERSTEPS: (4) RE- ENTER 7 DIGITS NEW PERSONAL IDENTIFICATION NUMBER
CHANGE OF BNU DIRECT PERSONAL IDENTIFICATION NUMBER
24 HOURS BNU CUSTOMER SERVICE HOTLINE : 2833 553316
BNU DIRECT SUB MENU - CARD ACTIVATION
SELECT LANGUAGE/MAIN MENU/BNU DIRECT MENU/BNU DIRECT SUB MENU/CARD ACTIVATION
24 HOURS BNU DIRECT
STEPS: (1) PLEASE ENTER YOUR CREDIT CARD OR DEBIT CARD NUMBERSTEPS: (2) PLEASE ENTER YOUR DATE OF BIRTHSTEPS: (3) AFTER TERMS & CONDITIONS PLAYED PRESS 1 TO CONFIRM THE RECEIPT OF THE CARD AND THE ACCEPTANCE OF THE TERMS & CONDITIONS PRESS 6 TO REJECT THE REQUEST OF CARD ACTIVATION (RETURN TO BNU DIRECT MENU)STEPS: (4) PLEASE INPUT THE RECEIVED SMS ONE TIME PASSWORD TO AUTHENTICATE THE REQUESTIF TIME OUT TO INPUT ONE TIME PASSWORD PRESS 3 TO RESEND THE ONE TIME PASSWORD AND INPUT AGAIN PRESS 6 TO CANCEL THE REQUEST (RETURN TO BNU DIRECT MENU)
AFTER CARD ACTIVATION SUCCEEDED OR FAILED PRESS 9 FOR OTHER SERVICES (RETURN TO BNU DIRECT MENU) PRESS 0 SPEAK WITH OUR CUSTOMER SERVICE OFFICER
CARD ACTIVATION5
24 HOURS BNU CUSTOMER SERVICE HOTLINE : 2833 553317
GO TO PAGE 22
GO TO PAGE 19
GO TO PAGE 19
GO TO PAGE 23
GO TO PAGE 19
REQUIRED BNU DIRECT PIN
REQUIRED BNU DIRECT PIN
BNU CARDS SERVICE
SELECT LANGUAGE/MAIN MENU/BNU CARDS SERVICE - BNU CARDS SERVICE SUB MENU
BNU CARDS SERVICE
TO EXIT THE SERVICERETURN TO MAIN MENU
SPEAK WITH OUR CUSTOMER SERVICE OFFICER
CARD ACTIVATION
BNU CREDIT CARD
CREDIT CARD BENEFIT
CREDIT CARD BALANCE ENQUIRY
REPORT LOST AND STOLEN CARD
CARD PAYMENT
TO RETURN TO CARDS SERVICE
SPEAK WITH OUR CUSTOMER SERVICE OFFICER
BONUS POINT OF AIRPORT LOUNGE FREE VISIT
TO RETURN TO CARDS SERVICE
SPEAK WITH OUR CUSTOMER SERVICE OFFICER
24 HOURS BNU CUSTOMER SERVICE HOTLINE : 2833 553324 HOURS BNU CUSTOMER SERVICE HOTLINE : 2833 553318
GO TO PAGE 20
GO TO PAGE 21
BNU CARDS SERVICE
SELECT LANGUAGE/MAIN MENU/BNU CARDS SERVICE/BNU CARDS SERVICE SUB MENU - CREDIT CARD BALANCE ENQUIRY & REPORT LOST AND STOLEN & CARD PAYMENT
BNU CARDS SERVICE
BNU CREDIT CARD
CREDIT CARD BALANCE ENQUIRY
REPORT LOST AND STOLEN CARD
CARD PAYMENT
TO RETURN TO CARDS SERVICE
SPEAK WITH OUR CUSTOMER SERVICE OFFICER
STEP FOR 1 & 2 : SELECT REQUIRE CREDIT CARD NUMBER
AFTER ENQUIRY PRESS 7 TO CONTINUE OTHER CARD BALANCE
ENQUIRY PRESS 8 TO RETURN TO CREDIT CARD SERVICES PRESS 0 SPEAK WITH OUR CUSTOMER SERVICE
OFFICER
BALANCE AND AVAILABLE CREDIT LIMIT ENQUIRY
STATEMENT BALANCE AND MINIMUM PAYMENT ENQUIRY
TO RETURN TO CREDIT CARD SERVICE
SPEAK WITH OUR CUSTOMER SERVICE OFFICER
CREDIT CARD PAYMENT
FLEXIPAY
TO RETURN TO CREDIT CARD SERVICE
SPEAK WITH OUR CUSTOMER SERVICE OFFICER
CALL WILL BE FORWARDED TO CUSTOMER SERVICE OFFICER
24 HOURS BNU CUSTOMER SERVICE HOTLINE : 2833 553319
BNU CARDS SERVICE
SELECT LANGUAGE/MAIN MENU/BNU CARDS SERVICE/BNU CARDS SERVICE SUB MENU - CREDIT CARD PAYMENT
BNU CARDS SERVICE
BNU CREDIT CARD CARD PAYMENT
TO RETURN TO CARDS SERVICE
SPEAK WITH OUR CUSTOMER SERVICE OFFICER
CREDIT CARD PAYMENT
TO RETURN TO CREDIT CARD SERVICE
SPEAK WITH OUR CUSTOMER SERVICE OFFICER
STEPS: (1) SELECT CREDIT CARD NUMBER FOR OPTION 1, 2, 3, 5 OR ENTER CREDIT CARD NUMBER FOR OPTION 4 PRESS 1 BNU VISA CREDIT CARD PRESS 2 BNU MASTERCARD CREDIT CARD PRESS 3 BNU AMERICAN EXPRESS CREDIT CARD PRESS 4 THIRD PARTY BNU CREDIT CARD PRESS 5 CREDIT CARD NUMBER ENQUIRY
STEPS: (2) SELECT DEBIT ACCOUNT PRESS 1 CURRENT ACCOUNT PRESS 2 SAVINGS ACCOUNT
STEPS: (3) ENTER PAYMENT AMOUNT IN CARD CURRENCY
AFTER COMPLETE ALL PAYMENT DETAILS PRESS 1 TO CONFIRM THE PAYMENT PRESS 2 TO CHANGE THE PAYMENT AMOUNT PRESS 3 TO CHANGE ALL PAYMENT DETAILS PRESS 4 TO CANCEL THE PAYMENT PRESS * TO REPLAY THE PAYMENT DETAILS
AFTER PAYMENT WAS DONE PRESS 8 REPEAT THIS SERVICE PRESS 9 FOR OTHER SERVICES (RETURN CARD PAYMENT MENU) PRESS 0 SPEAK WITH OUR CUSTOMER SERVICE
OFFICER
24 HOURS BNU CUSTOMER SERVICE HOTLINE : 2833 553320
BNU CARDS SERVICE
SELECT LANGUAGE/MAIN MENU/BNU CARDS SERVICE/BNU CARDS SERVICE SUB MENU - FLEXIPAY
BNU CARDS SERVICE
BNU CREDIT CARD
CARD PAYMENT
TO RETURN TO CARDS SERVICE
SPEAK WITH OUR CUSTOMER SERVICE OFFICER
FLEXIPAY
TO RETURN TO CREDIT CARD SERVICE
SPEAK WITH OUR CUSTOMER SERVICE OFFICER
STEPS: (1) SELECT CREDIT CARD NUMBER FOR OPTION 1, 2, 3, 4 PRESS 1 BNU VISA CREDIT CARD PRESS 2 BNU MASTERCARD CREDIT CARD PRESS 3 BNU AMERICAN EXPRESS CREDIT CARD PRESS 4 CREDIT CARD NUMBER ENQUIRY
STEPS: (2) SELECT DEFINED DEBIT ACCOUNT
STEPS: (3) ENTER PAYMENT AMOUNT IN CARD CURRENCY
STEPS: (4) ENTER PAYMENT DATE IN YEAR, MONTH AND DAY FORMAT
AFTER COMPLETE ALL PAYMENT DETAILS PRESS 1 TO CONFIRM THE PAYMENT PRESS 2 TO CHANGE THE PAYMENT DATE PRESS 3 TO CHANGE THE PAYMENT AMOUNT PRESS 4 TO CHANGE ALL PAYMENT DETAILS PRESS 5 TO CANCEL THE PAYMENT PRESS * TO REPLAY THE PAYMENT DETAILS
AFTER PAYMENT WAS DONE PRESS 8 REPEAT THIS SERVICE PRESS 9 FOR OTHER SERVICES (RETURN TO CARD PAYMENT MENU) PRESS 0 SPEAK WITH OUR CUSTOMER SERVICE OFFICER
24 HOURS BNU CUSTOMER SERVICE HOTLINE : 2833 553321
SELECT LANGUAGE/MAIN MENU/BNU CARDS SERVICE/BNU CARDS SERVICE SUB MENU - CARD ACTIVATION
BNU CARDS SERVICE
STEPS: (1) PLEASE ENTER YOUR CREDIT CARD OR DEBIT CARD NUMBERSTEPS: (2) PLEASE ENTER YOUR DATE OF BIRTHSTEPS: (3) AFTER TERMS & CONDITIONS PLAYED PRESS 1 TO CONFIRM THE RECEIPT OF THE CARD AND THE ACCEPTANCE OF THE TERMS & CONDITIONS PRESS 6 TO REJECT THE REQUEST OF CARD ACTIVATION (RETURN TO BNU CARDS SERVICE MENU)STEPS: (4) PLEASE INPUT THE RECEIVED SMS ONE TIME PASSWORD TO AUTHENTICATE THE REQUESTIF TIME OUT TO INPUT ONE TIME PASSWORD PRESS 3 TO RESEND THE ONE TIME PASSWORD AND INPUT AGAIN PRESS 6 TO CANCEL THE REQUEST (RETURN TO BNU CARDS SERVICE MENU)
AFTER CARD ACTIVATION SUCCEEDED OR FAILED PRESS 9 FOR OTHER SERVICES (RETURN TO BNU CARDS SERVICE MENU) PRESS 0 SPEAK WITH OUR CUSTOMER SERVICE OFFICER
CARD ACTIVATION2BNU CARDS SERVICE
24 HOURS BNU CUSTOMER SERVICE HOTLINE : 2833 553322
BNU CARDS SERVICE
SELECT LANGUAGE/MAIN MENU/BNU CARDS SERVICE/BNU CARDS SERVICE SUB MENU - CREDIT CARD BENEFIT
BNU CARDS SERVICE
CREDIT CARD BENEFIT
BONUS POINT OF AIRPORT LOUNGE FREE VISIT
FOR OTHER SERVICES RETURN TO BNU CARDS SERVICE MENU
SPEAK WITH OUR CUSTOMER SERVICE OFFICER
STEPS: (1) ENTER CREDIT CARD NUMBERSTEPS: (2) ENTER ID OR PASSPORT NUMBERSTEPS: (3) ENTER DATE OF BIRTH AFTER ENQUIRY PRESS 8 REPEAT THIS SERVICE PRESS 9 FOR OTHER SERVICES (RETURN TO BNU CARDS SERVICE MENU) PRESS 0 SPEAK WITH OUR CUSTOMER SERVICE OFFICER
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