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Outbound TelesalesOutbound Telesales

Nobody does Nobody does it better it better

than Phone Ware!than Phone Ware!www.phonewareinc.comwww.phonewareinc.com

San Diego, CASan Diego, CA

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Phone Ware’s MissionPhone Ware’s Mission

Our mission is to provide the highest Our mission is to provide the highest quality service to our customers and quality service to our customers and

exceed their expectations in personnel, exceed their expectations in personnel, training and management. We take pride training and management. We take pride in the solutions we present to all of our in the solutions we present to all of our

customers nationwide.customers nationwide.

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ExperienceExperiencePhone Ware Inc. was founded 35 years Phone Ware Inc. was founded 35 years ago and has served multiple organizations ago and has served multiple organizations involving outbound, inbound and customer involving outbound, inbound and customer service call solutions. These companies service call solutions. These companies selected Phone Ware as a partner in selected Phone Ware as a partner in building total customer relationship building total customer relationship management programs that strengthen management programs that strengthen their market share and increase their their market share and increase their profitability in highly competitive fields.profitability in highly competitive fields.

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Our ClientsOur Clients

Over the years, Phone Ware, Inc. has had Over the years, Phone Ware, Inc. has had many well-known clientsmany well-known clients

If there is a specialty, and an expertise, it If there is a specialty, and an expertise, it is TELECOMis TELECOM

We have had long relationships with AT&T, We have had long relationships with AT&T, Bell South, GTE, PacBell, Qwest, SBC, Bell South, GTE, PacBell, Qwest, SBC, VerizonVerizon

We are almost always the top vendor or We are almost always the top vendor or one of the top vendors out of many, many one of the top vendors out of many, many competitorscompetitors

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How good are we?How good are we?

PacBellPacBell: 1989-1995, Phone Ware was the : 1989-1995, Phone Ware was the highest producer/highest quality call highest producer/highest quality call center out of 200 call centerscenter out of 200 call centers

GTEGTE: 1996-2000, Phone Ware was the : 1996-2000, Phone Ware was the highest producer/highest quality call highest producer/highest quality call center out of 54 call centerscenter out of 54 call centers

VerizonVerizon: 2002-2009, Phone Ware has : 2002-2009, Phone Ware has been, and is, one of the top 2 highest been, and is, one of the top 2 highest producers/highest quality call centers out producers/highest quality call centers out of 120 companiesof 120 companies

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Specialized industry focusSpecialized industry focus

Broadband/DSLBroadband/DSL Financial Financial

Consumer Products Consumer Products FundraisingFundraising

DRTV Industry Products DRTV Industry Products Media Media

EducationEducation TelecommunicationsTelecommunications

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ServicesServices Outbound Outbound

Customer Acquisition Customer Acquisition Direct Mail Follow UpDirect Mail Follow UpCustomer ActivationCustomer Activation Lead GenerationLead GenerationCompliance with All National Compliance with All National Lead List ProfilingLead List Profiling

DNC Laws DNC Laws Multilingual CampaignsMultilingual CampaignsCustomer RetentionCustomer Retention

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InboundInboundCustomer Acquisition Customer Acquisition Data Collection Data Collection Upselling and Cross Selling Upselling and Cross Selling Dedicated and Shared Staff Dedicated and Shared Staff Customer AnalysisCustomer Analysis

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Specialized client servicesSpecialized client services

Customer Specific Reporting:Customer Specific Reporting: Phone Ware offers real-time Phone Ware offers real-time reporting and format according to client specifications.reporting and format according to client specifications.

Verification Of Orders:Verification Of Orders: Phone Ware utilizes in-house digital Phone Ware utilizes in-house digital recording verification processes for increased quality recording verification processes for increased quality assurance.assurance.

Computerized Order Processing:Computerized Order Processing: Phone Ware’s systems Phone Ware’s systems allow us to provide automated order processing for allow us to provide automated order processing for increased efficiency, accurate reporting, and response files.increased efficiency, accurate reporting, and response files.

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OperationsOperations Sophisticated Technology:Sophisticated Technology: Phone Ware has a state of the Phone Ware has a state of the

art predictive dialer with ACD technology for both outbound art predictive dialer with ACD technology for both outbound dialing and inbound calls.dialing and inbound calls.

Information Technology Support:Information Technology Support: Phone Ware provides in- Phone Ware provides in-house service and support for internal systems, assuring house service and support for internal systems, assuring quick resolution of technical issues.quick resolution of technical issues.

Remote Monitoring:Remote Monitoring: Clients are able to remotely monitor Clients are able to remotely monitor our call center to verify quality control.our call center to verify quality control.

Cost-effective Service:Cost-effective Service: Phone Ware’s competitive pricing Phone Ware’s competitive pricing schedule can be customized according to the levels and schedule can be customized according to the levels and types of service provided. We offer a standard hourly rate, types of service provided. We offer a standard hourly rate, pay-per-item, or a hybrid compensation schedule.pay-per-item, or a hybrid compensation schedule.

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Our facilityOur facility

Phone Ware, Inc. is located in an Phone Ware, Inc. is located in an attractive, new, industrial park in attractive, new, industrial park in San Diego CountySan Diego County

We have 20,000 square feet of spaceWe have 20,000 square feet of space 200+ seats predictive dialing200+ seats predictive dialing Very scalable to twice this capacityVery scalable to twice this capacity Location provides us with a very bi-Location provides us with a very bi-

lingual workforcelingual workforce

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Key PersonnelKey Personnel

William J. Nassir is the founder and CEO of Phone Ware Inc. Bill graduated William J. Nassir is the founder and CEO of Phone Ware Inc. Bill graduated from USC with a degree in business and he received his MBA in finance from USC with a degree in business and he received his MBA in finance from USC. Bill has served on the Board of Directors of the BBB for 12 from USC. Bill has served on the Board of Directors of the BBB for 12 years. Bill believes that call center solutions begin with knowledge, years. Bill believes that call center solutions begin with knowledge, commitment, and a relationship built with trust. commitment, and a relationship built with trust.

“ “ We are more than industry leaders. We are moreWe are more than industry leaders. We are more than call center specialists. Our business expertise than call center specialists. Our business expertise ensures we become partners in the success of your business.”ensures we become partners in the success of your business.”

Jim Rochford, the Vice President of Operations, attended the University of Jim Rochford, the Vice President of Operations, attended the University of Lincoln where he studied Business Administration. Jim has been with Lincoln where he studied Business Administration. Jim has been with Phone Ware for 12 years and manages the IT and order entry Phone Ware for 12 years and manages the IT and order entry departments. Jim has extensive experience with database and network departments. Jim has extensive experience with database and network management. management.

Mike Taylor our Vice President-Quality has been with Phone Ware since Mike Taylor our Vice President-Quality has been with Phone Ware since 2001. He oversees our Quality Assurance team and handles all of our 2001. He oversees our Quality Assurance team and handles all of our regulatory and compliance requirements. A primary focus area of our firm regulatory and compliance requirements. A primary focus area of our firm is to provide our clients the highest quality sales and verification activity at is to provide our clients the highest quality sales and verification activity at all times. Mike Taylor with his dedicated team ensure that our work all times. Mike Taylor with his dedicated team ensure that our work exceeds the highest industry standards possible. exceeds the highest industry standards possible.

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Key PersonnelKey Personnel

Jessica Daoodi is the Account Manager and Director of Training at Jessica Daoodi is the Account Manager and Director of Training at Phone Ware Inc. Jessica has been with Phone Ware for 6 years Phone Ware Inc. Jessica has been with Phone Ware for 6 years and currently manages our Verizon Business account. She has and currently manages our Verizon Business account. She has vast experience working with many telecom companies such as vast experience working with many telecom companies such as Verizon, SBC & Bell South. She has over 10 years of Verizon, SBC & Bell South. She has over 10 years of telemarketing and sales experience. She ensures our clients have telemarketing and sales experience. She ensures our clients have one main point of contact for all of their needs.one main point of contact for all of their needs.

Ellen Bolden is the Controller and oversees all accounting Ellen Bolden is the Controller and oversees all accounting functions. She is a graduate of San Diego State University, has a functions. She is a graduate of San Diego State University, has a current CPA license and has been with Phone Ware for 8 years. current CPA license and has been with Phone Ware for 8 years. Ellen has over 15 years of public accounting experience and 10 Ellen has over 15 years of public accounting experience and 10 years of telemarketing experience.years of telemarketing experience.

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For more information about how Phone Ware can For more information about how Phone Ware can help you increase your customer base and annual help you increase your customer base and annual revenue, please contact:revenue, please contact:

Bill KyleBill KyleMarketingMarketingPhone Ware Inc.Phone Ware Inc.8902 Activity Road8902 Activity RoadSan Diego, CA 92126San Diego, CA 92126

(800) 243-8329 Ext. 1400(800) 243-8329 Ext. 1400