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“An organization,no matter how well designed, is only as good as the people
who live and work in it.” - Dee Hock
Group structureTimeline
International presence
Profile
AutomotiveEnergy & Automation
MedicalPharmaceuticals & Aesthetics
Baby ProductsTravel
Construction
BUSINESS UNITSCORPORATEPHILOSOPHY
KETTANEH GROUPINTRODUCTION
MESSAGEFROM THE
CHAIRMAN
TABLE OF CONTENTS
CSR
FUTURE AND ONGOING PROJECTS
QUALITY MANAGEMENT
SYSTEM
DIRECTORY
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Continuing to deliver excellent service and satisfaction as a modern family business
Since F.A. Kettaneh was founded in 1922, we have been deeply determined to achieve one fundamental goal in our business: Progressing hand-in-hand with our customers and providing true satisfaction based on a relationship of mutual prosperity.
F.A. Kettaneh was born out of the initiative of Francis and Alfred, the two eldest of four Kettaneh brothers: Francis, Alfred, Charles and Désiré. Ever since, our motto has been to continuously move forward as a team in every way we can, just as the four Kettaneh brothers did then.
Today, F.A. Kettaneh is present all over Lebanon as well as through sister companies in Jordan, Iran, Egypt, Palestine, Iraq, Saudi Arabia and UAE. We enjoy successful partnerships with more than 29 international companies.
We are part of the commercial heritage of Lebanon and a pillar of the Lebanese economy. This achievement was largely made possible by the sustained support and encouragement of our customers, business partners and shareholders. Our success is also due to the consistent efforts of our employees and collaborators in our day-to-day operations.
Just like 90% of the world’s businesses, Kettaneh remains a family owned company, and is now being managed by the second generation of the family, some members of the third generation, in addition to a non-family company board, thus representing a modern model of family governance. The family spirit is the essential link between highly valued traditions and our mission of progress alongside our customers.
In short, we believe that our source of inspiration and motivation is our customers, and we deeply appreciate their continuing trust and support.
Kettaneh is committed to serving you.
Nabil C. KETTANEHChairman of the Board
MESSAGE FROM THE CHAIRMAN
INTRODUCTION01Profile
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PROFILEEver since the company’s establishment in 1922, The Kettaneh Group of companies has sought to provide true satisfaction to its customers and potential clients.
Francis and Alfred, the two eldest of the four Kettaneh brothers, founded the companies; they were later joined by their younger brothers, Charles and Désiré. Four determined men worked hard and hand-in-hand to start what later expanded into the Kettaneh Freres ventures.
From the beginning, the Kettaneh brothers developed and were responsible for a transport and trade venture, which operated between Beirut, Damascus, Baghdad and Tehran.
During World War II however, times were tough and the company weathered hardships, but the Kettanehs never gave up. Francis Kettaneh left Lebanon in the mid-1930’s to settle in New York. Expansion came when the company became sole distributor of a number of US brands in the region. This was the push they needed to conduct what was to be a productive and diversified business development.
A little less than a century later, Kettaneh was divided into two main sections: trade and heavy civil contracting, with more than 5,000 employees and branches in Lebanon, Egypt, Saudi Arabia, UAE, Jordan, Iraq, Iran, Palestine and Europe.
Today, the Kettaneh Group is the distributor of a number of high-end brands specialized in the following fields: Automotive, Energy & Automation, Medical, Pharmaceutical, Aesthetic, Baby Products, Travel, Home Appliances, Brokerage and Construction.
A professional entrepreneurial spirit, commitment to family values; and the personal development of Kettaneh’s employees are the foundation on which the Group’s entire operation is based.
Kettaneh has been committed to serving you since 1922.
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01.In
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CORPORATE PHILOSOPHY
02Mission
Vision
Values
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Building on a history of excellence in delivering
outstanding customer service and serving
our community, we seek sustainable growth
by optimizing efficiency, investing in human
capital & promoting teamwork and creativity.
MISSION
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VISIONTo be a leader in premium products, providing a customized outstanding service while sustaining growth in an enriching and friendly environment.
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VALUES
Commitment to ExcellenceWe are commited to getting the job right the first time as effectively
as possibe and in accordance with our overall mission.
InnovationWe will be proactive and innovative in providing
new products for the success of our customers.
HonestyWe will create a respectful and meaningful workplace,
characterized by honest, direct and relevant communication.
LeadershipWe have the ability to change, the passion to share,
and the encouragement to search for every best idea.
Brand LoyaltyWe continuously build a consistent commitment to increase
the loyalty of our customers and other stakeholders.
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CORPORATE DATA AND KEY FIGURES
03Organizational Chart
International Presence
Timeline
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Finance
Risk Accounting
MIS
Administration
Compliance & Quality
Human Resources
Marketing
AUTOMOTIVE
LEBANON
EGYPT
IRAN
LEBANON
KETTANEH BROKERAGE
LEBANON
MEDICAL
LEBANON
UAE
KSA
KUWAIT
IRAN
BABYPRODUCTS ADMINISTRATION
SERVICES UNITS INTERNAL AUDIT & MANAGEMENT SUPPORT
LEBANON
JORDAN
ENERGY & AUTOMATION
LEBANON
KSA
CONSTRUCTION
LEBANON
UAE
KSA
PHARMACEUTICALS& AESTHETICS
LEBANON
TRAVEL
PALESTINEIRAQ
GENERAL TRADING
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EGYPT
QATAR
YEMEN
BAHRAIN
JORDAN
LEBANONAUTOMOTIVE
ENERGY & AUTOMATION
TRAVEL
BABY PRODUCTS
MEDICAL
INSURANCEBROKERAGE
CONSTRUCTION
PHARMACEUTICALS & AESTHETICS
IRANAUTOMOTIVE
PHARMACEUTICALS & AESTHETICS
BABY PRODUCTS
KUWAITBABY PRODUCTS
QATARBABY PRODUCTSEGYPT
AUTOMOTIVE
BABY PRODUCTS
YEMENBABY PRODUCTS
UAEPHARMACEUTICALS & AESTHETICS
BABY PRODUCTS
BAHRAINBABY PRODUCTS
KSACONSTRUCTION
PHARMACEUTICALS & AESTHETICS
BABY PRODUCTS
JORDANENERGY & AUTOMATION
BABY PRODUCTS
ELECTRICAL
AUTOMATION
AIR CONDITIONING
PALESTINE
IRAQ
GENERAL TRADING
GENERAL TRADING
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(Auto Tehran)
Ets. F.A. Kettaneh'sobtention of the dealership of the Swiss company «Buhler»
Obtention exclusive
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Automotive
Energy & Automation
Medical
Pharmaceuticals& Aesthetics
Baby Products
Travel
Construction
BUSINESS UNITS
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Since the beginning of 1922, Ets. F. A. Kettaneh (Kettaneh Frères) S.A has been a pioneer in the automotive field. Historically, the company was one of the first registered automobile importers of various brands.
Today, Ets. F. A. Kettaneh (Kettaneh Frères) S.A has the exclusive representation of Audi, VW and Skoda Vehicles.
AUTOMOTIVE
The long-standing partnership between Volkswagen and Kettaneh was established in 1953.
Catering to various needs, Volkswagen offers a wide range of cars, from the iconic Golf and the powerful Touareg, to the spacious Jetta, the elegant CC, the luxurious Phaeton, the technology-packed Passat, and the sporty Scirocco, Golf GTI and Golf R.
Volkswagen’s award-winning TSI engine technology achieves environmentally compatible mobility without sacrificing dynamic performance and everyday suitability. The TSI engine technology won the highly respected “Engine of the Year Award” in 2006 and 2007.
Other innovative technologies from Volkswagen include sporty and comfortable suspension solutions like the Adaptive Chassis Control (DCC), which combines sporty driving dynamics with optimum ride comfort; the Electronic Stabilization Program (ESP), which keeps you safely on track; and driving assistance systems such as the Lane Assist, Automatic Distance Control and Park Pilot.
• Volkswagen showroom: Dora• Volkswagen sub-dealers: Tyre, Jdeideh, Jbeil, Tripoli• Volkswagen service centers: Dora, Hazmieh, Jbeil, Tyre
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In 1895, Vaclav Klement and Vaclav Laurin founded Skoda business in Mlada Boleslav, Czech Republic. This makes Skoda one of the oldest automobile brands in the world. Skoda became a member of the Volkswagen Group in 1994, while the partnership between Skoda and Kettaneh started in 1993.
Skoda offers a variety of models that feature Volkswagen’s technology and innovation. Among these models is the urban
and dynamic Fabia; the Rapid, a compact sedan with modern technology and room for the whole family; the practical and spacious Octavia, an excellent family vehicle; and the Superb, which is Skoda’s flagship car with its generous dimensions and safety innovative assistance systems.
Skoda models can best be described as simply clever with their safety features, innovative technologies, durability, fuel efficiency and low cost of ownership.
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Ets. F.A. Kettaneh has been the exclusive distributor of Audi in Lebanon since 1982. The German manufacturer of exquisite cars, Audi’s worldwide mission is to delight customers with innovative and emotional products that are highly efficient, sophisticated and reliable.
As a commitment to this mission, Audi Lebanon is investing in a state-of-the-art Audi terminal in Beirut’s Medawar area, schedule to open in 2020. It will replace the current Audi
showroom in Beirut and will feature an ultra-modern service center as well as a two-floor display of more than 30 vehicles. Customers seeking a pre-owned Audi with warranty can visit the Audi Approved Plus showroom, which is located just behind the Audi showroom in Beirut.
We have also recently opened a brand new 5,000 sqm service center in Dbayeh, which features 22 working bays.
Since 1952, Kettaneh has been the agent and distibutor of SIEMENS Power Generation, Power Transmission and Distribution, Automation and Drives.
Besides participating in important electrical projects and tenders in Lebanon, we supply products, systems and factory-wide total solutions from a single source.
Kettaneh also represents Buhler Ltd. of Switzerland, whose principal products include flour mills and silos, as well as Janitza, which is a leader in the development and production of energy efficiency systems.
We have a strong sales network and we continuously invest in our human resources through trainings.
ENERGY & AUTOMATION
A German multinational company. It is the largest engineering company in Europe, specialized in energy, automation and different technology services. Since 1952
A company specialized in plant , equipment and related services for processing foods and manufacturing advanced materials . Since 1960
A leading global manufacturer in the field of digital integrated measuring equipment for energy distribution, energy optimization systems . Since 2009
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MAIN APPLICATION SECTORS:
- Water/ Waste Water - Oil and Gas - Port cranes - Residential, commercial and educational buildings - Solar pump inverters (MPPT, Webserver) - Cement plants - Industrial plants (paper, plastic, chemicals) - Power plants - Process instrumentation - Automation system/HMI - SCADA systems - Emission monitoring gas analyzer - Elevators - Power management - Panel builder- Generator assembly - CNC /Laser cutting- Original Equipment Manufacturer (OEM):- Bakeries and Pastries - Food & Beverage - Packaging, Conveyors and Palletizers - HVAC
GENERAL PROJECTS:
- Maintenance of power plants and sub-stations- Modernisation and upgrade of existing power plants
and sub-stations
Since 1950, the Medical division of F.A. Kettaneh has supplied the Lebanese healthcare institutions with top quality equipment and products.
Kettaneh Medical’s client portfolio consists of hospitals, clinics, laboratories and medical universities.
Kettaneh Medical is a pioneer in the provision of medical equipment and supplies, laundry equipment, orthopedics implants, laboratory equipment and diagnostic kits.
Through highly qualified personnel, Kettaneh Medical successfully covers the entire Lebanese territory. All medical consultants are trained both in Lebanon and abroad to satisfy all customer needs. A fully trained staff of experienced biomedical engineers and technicians provide our customers with maintenance and technical support.
MEDICAL
Laundry & D.C. Equipment Since
1996
A Korea-based company engaged in the development of molecular diagnostic reagents. The company mainly provides infectious pathogens inspection products.Since
2015
Medical Packaging & Sterilized Rolls Since
1998
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EUROIMMUN
Operating Tables, Sterilizers,& Surgical LightsSince 1969
Blood Gas Analyzers &Analytical EquipmentSince 1971
Disinfection Sets and BedpanSupports, Urinals and MedicalTraysSince 1996
Sharp Collectors andSterilization RollsSince 2000
Sterilization WrappingSince 2001
Infusion and AutoTransfusion Equipmentand AccessoriesSince 2001
Patient Monitoring, Cardiology & Anesthesia EquipmentSince 2003
A company from Taiwan specializedin manufacturing a broad range ofMedical Packaging for Sterilization.Since 2006
Located in the United States, thiscompany offers an FDA approved Tuberculosis test, T-SPOT.TB, for detection of TB infection.Since 2014
A Spanish Biotechnology companyspecialized in the developmentand production of ready-to-usereagents for the diagnosis ofinfectious diseases.Since 2015
A leading Biotech Korean company, offering a full line of Molecular biology products including Oligos, Sirna, Gene Synthesis, PCR enzymes, Nucleic Acid purification kits and DNA Ladders.Since 2015
German company specializedin cleaning and sterilizationmonitoring devices.Since 2003
Reagents for Determination ofAntibodies in Patient Serum using
Micro Plate ELISASince 2010
German company specialized in thedevelopment of immunoassays for in-vitro diagnostics & biomedical research.Since 2015
German pioneer in dental CAD/CAM technology. One of the leading innovators and full-service providersin digital dental prosthetics.Since 2016
Established in 2003, Kettaneh Pharma is a leading importer and distributor of quality pharmaceutical supplies and medical aesthetic devices and products from major multinational companies and industry leaders.
Our two operation offices in Beirut and Dubai cover the entire Middle East and North Africa region.
The pharmaceutical line includes vitamins and food supplements, skin care products, and ophthalmology medicines. The aesthetic line includes a wide range of products for complete skin rejuvenation as well as medical aesthetic equipment and devices. All products and devices are CE approved.
Our client portfolio includes pharmacies, hospitals, governmental institutions, beauty clinics, ophthalmologists, dermatologists, plastic surgeons gynecologists and pediatricians.
We have well-trained professional teams consisting of an aesthetic line team, a doctors line team and a pharmacies line team. We coach our team members through regular training sessions and seminars.
In order to build loyalty and long-term relationships with our customers, we aim to offer the best quality of products that consistently meet our clients’ expectations.
PHARMACEUTICAL& AESTHETICS
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A French pharmaceutical company specialized in the field of nutrition and food supplements.Since 2008
A Portuguese pharmaceutical company specialized in ophthalmology and dermatology.Since 2014
A pharmaceutical French Company specialized in dermatology and skin care products.Since 2013
A Portuguese pharmaceutical company specialized in food supplements, health care products and cosmetics. Since 2009
A Japanese pharmaceutical company specialized in ophthalmology products.Since 2011
A French pharmaceutical company specialized in baby care products for more than 30 years.Since 2008
A leading Italian company, specialized in aesthetic medicine and cosmetic treatments, offering a wide range of products for a complete skin rejuvenation. Since 2015
A leading Italian company, specialized in manufacturing point of care products and diagnostic systems which are innovative and highly professional for the medical, pharmaceutical, beauty and wellness sectors. Since 2014
Founded in Italy, ITS is specialized in the development and engineering of equipment for aesthetic medicine and aesthetic industry (IPL, radiofrequencies, shockwaves, Inverse Ultrasonic Osmosis, Epilation, diode lasers and q-switched lasers...)Since 2015
PHARMACUTICAL
AESTHETICS
Covering the Middle East and North Africa region, Kettaneh is the exclusive distributor of several leading brands specialized in baby care, juvenile products and toys.
We have two operation offices – one in Beirut and another in Dubai – that are staffed by a fully trained and highly effective sales team.
We supply baby shops, toy shops, pharmacies and nurseries with baby products such as strollers, car seats, exersaucers, feeding products and accessories, bathing items, diaper bags, educational and soft toys, outdoor play areas, dolls, and bedroom furniture.
BABYPRODUCTS
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American company specialized in feeding accessories and developmental toys.Since 2014
Spanish brand specialized in electronic childcare products and educational toys.Since 2012
American company, a worldwide leader and manufacturer of high quality baby care and juvenile products. Since 1958
A company from New Zealand specialized in children bedrooms furnitureSince 2015
American brand specialized in feeding and bathing products, as well as soft toys. Since 2014
A German brand providing an entire palette of baby products and toys. Since 2012
A leading brand from UK specialized in toys and children bedroom furniture.Since 2014
A German brand specialized in nappy and diaper bags. Since 2013
A brand from Hong Kong specialized in Juvenile products and toys.Since 2013
American brand specialized in diaper bags, zoo packs and developmental toys.Since 2014
TRAVEL
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After World War I, the Kettaneh brothers established their first business in Lebanon: the construction of roads and bridges. In the years that followed, the company expanded due to the scope, the nature and the diversity of fields of work. Several affiliated companies were established in the major cities in the Middle East.
Kettaneh Construction carry out various activities. For many projects, they operate as main contractors that are responsible for the design and execution on a turnkey basis. They also operate as subcontractors that carry out civil works and electromechanical installations. For certain large projects, they enter into consortia or joint ventures with other firms.
Kettaneh Construction takes pride in its extensive construction proficiency, as it has already experienced decades of excellence in the construction and heavy civil engineering sectors. The company has proven its skills in creating and maintaining high standards of technical and professional expertise in everything from public utilities, industrial and petrochemical plants to LNG tanks, cooling towers, high-rise buildings, real estate and heavy civil engineering,
CONSTRUCTION
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Architect: Zaha Hadid ArchitectsContractor: Kettaneh Construction s.a.r.l.
• The 3,000 sq. m. Issam Fares Institute building is defined by the many routes and connections within AUB; interweaving the pathways and views within the campus to create a forum for the exchange of ideas – a centre of interaction and dialogue – at the heart of the university.
• Specially designed Diamond Shape Windows with Curved Corners.
• Challenging geometry due to Small Corner Radius of 200 mm.
• The IFI design introduces new links between the Central Oval with the forested area of the Middle Campus and sea beyond. Existing Ficus and Cypress trees on the IFI site (aged between 120 and 180 years old) are integral to the design.
• Passive design measures, high efficiency active systems and recycled water technologies minimise the building’s impact on the local and wider environment.
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Description
Architect: 109 architectesContractor: Kettaneh Construction
• A residential building located in the famous Ashrafieh area in Beirut, at 250 m from ABC Mall.
• The project consists of 14 upper floors with 26 domestic units.
• Each floor comprises 1 to 3 luxurious residential apartments – in addition to a ground floor used as an entrance lobby and retail area, a mezzanine intended for retail purposes, a lower ground floor and four basements used as parking and storage facilities providing a total of 61 parking spaces.
• The project’s total built up area is approximately 7,250 m² including 5,000 m² usable/livable area.
• In a single structure, 3 different-sized apartment blocks reach different heights. The structure takes a lighter shape as its height increases, slowly vanishing into the sky
• Ashrafiyeh 442 radiates an unmistakable sense of individuality
Client: SAUDI ARAMCOSubcontractor : Kettaneh Construction Saudi Arabia Ltd.
This project consists of the construction of several plant areas that will form part of the overall activities of the refinery:
• Collection and treatment of seawater for continuous supply to refinery services
• Utilities with steam production and regeneration of process streams• Treatment of used water
Construction Period: 1996
Owner: Saudi Cement Company
Main Contractor: KHD
Construction Period: 1994
Owner: Saudi Arabian Oil Company Saudi ARAMCO
Main Contractor: Kettaneh Construction Saudi Arabia
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Construction Period: 2004 - 2005
Owner: Saudi Arabian Fertilizer Company
Main Contractor: Uhde GmBH
Construction Period: 2004 - 2005
Owner: Yanbu Cement Company
Main Contractor: KHD - ABB - DSA
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CSR
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As part of our CSR program, leaving a reduced environmental footprint has been one of our main concerns. To meet this goal, we have implemented recycling and energy saving initiatives in all our facilities. Since 2013, all our offices have been recycling materials such as cardboard, paper, plastic, scrap metal and glass bottles.
eht htiw pihsrentrap gnidnats-gnol ruo niatniam ew ,noitidda nI“Association Pour La Protection de ‘Jabal Moussa’ ” and are keen on supporting their mission of conservation and preservation of the cultural heritage in Jabal Moussa Mountain and surrounding villages.
Aiming to revitalize and develop our civil society, Kettaneh supports different organizations and events through sponsorships and donations.
Culture
In the cultural domain, Kettaneh sponsors several festivals on a yearly basis:- The Beiteddine Festival- Baalbeck Festival- Al Bustan Festival- Byblos Festival- Sourat Festival.
Humanitarian initiatives
Kettaneh provides funds for the following health organizations:- Oum el Nour- Cenacle de La Lumiere- Alzheimer’s Association in Lebanon.
Furthermore, we are also committed to supporting The Lebanese Red Cross: our employees participate in a blood donation day which is held on a yearly basis in our company headquarters.
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Sports
We also support different sports events, like the Beirut International Marathon and My School Pulse.
The Kettaneh solidarity fund was created with the purpose of helping employees with unexpected incidents.
Kettaneh employees participate in the fund on a monthly basis, with donations up to their discretion, and the total amount is met by the Kettaneh family.
Aimee & Charles Kettaneh Foundation was established in April 1987.
The foundation’s activities focus on two areas:
- The education of the most deprived through donating annual funds to charitable institutions.
- The cultural revival of Lebanon by supporting several projects and institutions.
An independent committee decides every year what amount should be given and to whom. Some of the beneficiaries include:
- The American University of Beirut Museum- The National Museum - Saint Vincent de Paul- Fondation Nationale du Patrimoine- Entrepreneurial Training- The Chronic Care Center- AEP- Al Majmoua
FUTURE & ONGOING PROJECTS
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Kettaneh Landmark
Located in Beirut’s Medawar, with a service area of 2769 m2, Kettaneh Landmark will serve as a multi-use tower as well as the main terminal for Audi. It is one of deepest towers in Lebanon with up to 38 meters underground and 10 underground floors. The tower will feature building-integrated photovoltaics and solar power cells.
Baabda Land
With a surface area of 2343 m2, Baabda Land will include a service center for Volkswagen, a body and paint center, and archiving rooms.
Kettaneh Real Estate
Kettaneh Real Estate will be established through high-end residential projects and green buildings that provide flexibility in space as well as a distinct style.
Coupled with its extensive market expertise and deep understanding of customer needs, Kettaneh Real Estate is capable of rendering its offering to a wide spectrum of clients,suiting a multitude of needs in terms of function, space, environment and budget.
Kettaneh Real Estate purchased recently a land in Badaro which has a surface area of 1488 m2 in the aim of investing in different projects there in the future.
Audi Boutique
Pioneer concept among luxury automotive brands, located on Jal El Dib highway, right next to Aishti with an approximate surface area of 600 m2.
QUALITY MANAGEMENT SYSTEM
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Ets. F.A. Kettaneh developed and implemented a quality management system to demonstrate its ability to consistently provide products and services that meet customer requirements and to address customer satisfaction through the effective application of the system, including continual improvements and the prevention of nonconformity. The quality system complies with the international standard ISO 9001: 2008.
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DIRECTORY
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Lebanon
Audi
Showrooms: Beirut (Medawar) & DbayehTel: (+961) 1 560555Email: [email protected]
Volkswagen
Showrooms: Dora Tel: (+961) 1 255860Email: [email protected]
Skoda
Showrooms: Beirut (Medawar)Tel (+961) 1 443044:Email: [email protected]
Egypt
Egyptian Automotive & Trading Company S.A.E
Tel: (+ 202) 5222266
Iran
Auto Tehran S.A.
Tel: (+982) 1 77507311 Email: [email protected]
Lebanon
Main office: Dora – Kettaneh buidingTel: (+961) 1 255860Email: [email protected]
Showroom: Gemayzeh, Nahr StreetTel: (+961) 1 448675
Jordan
F.A.Kettaneh & CO. LTD - Amman
Tel: (+962) 6 4397173Email: [email protected]
Lebanon
Main office: Baabda – Kettaneh buildingTel: (+961) 5 428200Email: [email protected]
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Lebanon
Main office: Dora – Kettaneh buildingTel: Email: [email protected]
Dubai
Main office: Jebel Ali, South 1, BG07Tel:Email: [email protected]
Lebanon Express Travel & Tourism
Main office: Dora – Kettaneh buildingTel: Email: [email protected]
Kettaneh Construction S.A.L. | Lebanon
Main office: Kettaneh Building, Baabda, Presidential Palace AvenueTel
Email: [email protected]
Kettaneh Construction Saudi Arabia L.T.D. | Saudi Arabia
Main office: Al Akrabiah, Maka El Moukarama streetTel
Email: [email protected]
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www.kettaneh.com
