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Physician Leadership —
The Key to Digital
Healthcare Transformation
Riga, May 12 2015
Overview of Accenture Doctors Survey 2015
Accenture commissioned a six-
country survey
of 2,619 doctors to assess their
adoption and attitudes toward
electronic health records and
healthcare IT.
The online survey
included doctors across six countries:
Australia (510), Brazil (504), England
(502), Norway (302), Singapore (200)
and the United States (601).
The analysis provided
comparisons by country, sector,
age and use.
The global survey was conducted
online by Nielsen between December
2014 and January 2015. (The US
survey was conducted online between
December 2 and December 8, 2014.) Copyright © 2015 Accenture All rights reserved.
2619 Global
Copyright © 2015 Accenture All rights reserved. 3
Doctors are increasingly using digital health
80% Of surveyed doctors say they are more
proficient using electronic health records in
their clinical practices today than two years
ago.
Base: All Qualified Respondents (n=601)
Q810 How much do you agree or disagree with the following statements?
Vital signs of progress
Copyright © 2015 Accenture All rights reserved. 4
Top healthcare IT functions now used routinely
1. Enter patient notes electronically
72%
2. 57%
3.
Receive clinical results
electronically
that populate patients’ EMR
51%
Use
routinely
Electronic access to clinical data
about a patient who has been
seen by a different health
organization
Copyright © 2015 Accenture All rights reserved. 5
Most doctors say EMR / HIE have a positive impact
6% 4% 5% 1% 2% 4% 4% 9% 5% 5% 12%
16% 19% 15% 14%
19% 13% 17% 13%
7%
19%
23%
78% 77% 80% 85%
79% 83% 78% 78% 88%
72% 64%
2015 2012 2015 2015 2012 2015 2015 2012 2015 2012 2015
Impact of EMR and HIE: Reduction in Medical Errors
Note: Trended data are not available for Brazil and Norway, as this is the first year collecting data in these countries.
Base: All Qualified Respondents (Reduced Base, Excludes Don’t Knows), Unweighted Data
Q805. To what extent is the use of electronic medical records and health information exchange (HIE) enabling the following benefits?
Global Total Australia Brazil England Norway Singapore US
Impacts positively
No impact
Impacts negatively
Copyright © 2015 Accenture All rights reserved. 6
But interoperability lags delay full potential
Just a quarter of surveyed
doctors routinely
communicate electronically
with clinicians in different
health organization
…and only 16% do so with
their patients
Routine electronic notification
of patients’ interactions with
other health organizations is
slow to catch on.
26%
2015
27%
Interoperability lags
27%
Copyright © 2015 Accenture All rights reserved. 7
Patient access to services is still lagging behind
*Note: Trended data are not available for Brazil and Norway, as this is the first year collecting data in these countries.
Base: All Qualified Respondents Australia (2015 n=510, 2012 n=500); England (2015 n=502, 2012 n=500); Singapore (2015 n=200, 2012 n=200);US (2015 n=601, 2012 n=500),
Q925/Q740. Are the following functions available to your patients electronically? Can they (...)?
Access &
Transactions Global England Norway
Book/
change/cancel
appointments 37% 43% 36%
Request
prescription refills 34% 36% 33%
Access their medical
information 27% 12% 39%
Percent with service available
to their patients (2015)
Copyright © 2015 Accenture All rights reserved. 8
EMRs usability: A hard pill to swallow for doctors
49% Of surveyed doctors globally find
EHR systems in their organizations
to be hard to use
Copyright © 2015 Accenture All rights reserved. 9
58% 45%
63% 55% 56%
45%
71%
42% 55%
37% 45% 44%
56%
29%
Doctors see health IT decrease time with patients
The use of healthcare IT has…
Global Total Australia Brazil England Norway Singapore US
Increased the amount of time spent with patients
Decreased the amount of time spent with patients
Base: All Qualified Respondents Total(n=2619);Australia(n=510);Brazil(n=504);England((n=502);Norway(n=302);Singapore(n=200);US(n=601)
Q735 Has the use of healthcare IT…
Copyright © 2015 Accenture All rights reserved. 10
The paradox is they strongly believe patients benefit
84%
82%
71%
69%
54%
16%
18%
29%
31%
46%
Patient
satisfaction
Patient
engagement
Understanding of
their health condition
Patient-physician
communication
Accuracy of
record
A vast majority of surveyed doctors globally report that
patient updating of personal electronic medical records
(EMR) is helping:
Helps Hurts
Copyright © 2015 Accenture All rights reserved. 11
Physician Leadership -The Key to Digital Healthcare Transformation - Panelists
Simon
Stone
Chief Clinical
Architect,
Oracle Healthcare,
UK
Pr. George
Crooks
Medical Director
NHS24,UK
Dr Jasper
zu Putlitz
Managing Director,
Accenture Strategy,
Germany
Richard
Corbridge
Chief Information
Officer,
HSE, Ireland
Copyright © 2015 Accenture All rights reserved. 12
Panel Questions
For discussion:
Physician leadership – where has it driven effective use of
broad-based Healthcare IT?
Mobilising physician leadership - what must commissioners
of Healthcare IT systems do differently?
Physician culture - what changes are needed for doctors to
lead full patient engagement in the use of digital channels?
Vendors - what should they change to ensure effective
physician leadership in Healthcare IT design and adoption?
