PIDWAL Welcome Pack - International SOS...PIDWAL Welcome Pack Document Id.: HSE-NGA_MAN-001 Document Version: R05 Effective Date: 01 January, 2016 Uncontrolled when printed. Refer

PIDWAL Welcome Pack

Document Id.: HSE-NGA_MAN-001

Document Version: R05

Effective Date: 01 January, 16

PIDWAL Welcome Pack Document Id.: HSE-NGA_MAN-001

Document Version: R05 Effective Date: 01 January, 2016

Uncontrolled when printed. Refer to controlled electronic version. Page 2 of 18

Copyright © 2011 Pacific Drilling Unpublished Work; all rights reserved.

Intellectual Property

This work contains the confidential and proprietary trade secrets of Pacific Drilling and may not be copied or stored in an information retrieval system, transferred, used, distributed, translated or retransmitted in any form or by any means, electronic or mechanical, in whole or in part, without the express written permission of the copyright owner.

This document is maintained in a controlled online electronic documentation system where any printed copies would be, by definition, uncontrolled. If this document is printed the user is

responsible for validating it against the current online approved reference prior to each use.

Document Title: PIDWAL Welcome Pack

Document Id.: HSE-NGA_MAN-001

Document Version: R04

Document Owner: Operations Manager West Africa

Revision History

Vers No

Effective Date

Description

Prepared by

Reviewed by

Approved by R05 01 January, 2016 General update,

including hotel changes.

Paul van Eck & Adre’ Ellis (Risk Supervisors)

Graham Archer (Operations Manager); Janette Sexton (Document Controller)

Dick Verhaagen (Africa Operations Manager)

R04 3 July 2014 General Manager position removed Certain content updated


Graham Archer (Operations Manager)


R03 05 December 2013 Content added New positions and contact details added


Andy Erhabor (General Manager)


R02

01 July 2013 Content re-arranged and updated.


Andy Erhabor (General Manager)

red Vleghert (Divisional Manager)

R01

22 November 2012 (Reviewed) Incorporate Welcome Pack Corporate, Welcome Pack Bora & Welcome Pack Scirocco into the new document.

Updated arrivals procedure

Removed protocol agents.

Updated numerous contact details.


Andy Erhabor (General Manager) Moses Egidi (NGA QHSE Manager); Neil Campbell (Director Corporate HSE); Paul Linkin (VP, QHSE).

Fred Vleghert (Divisional Manager).

R00

01 August 2012 Added numerous items. Malaria: Added following the Corporate, Malaria standard.


Andy Erhabor (General Manager) Moses Egidi (NGA QHSE Manager);

Fred Vleghert (Divisional Manager).

D00

11 July 2011

First Draft Rudolph Delport (Risk Supervisor)

Nonyelum Okonkwo (QHSE Manager)

Walter Van Aarde (General Manager)




Welcome to Nigeria! Nigeria features quite often in the international news and you may have some trepidation about travelling to a country which is so often in the headlines. The good news is that much of what is said about Nigeria is greatly exaggerated. Nigeria is a culturally and geographically diverse country. It is the most populous country in Africa (1 out of every 4 Africans are Nigerian). The country has more than 250 ethnic groups and 510 languages. With hot, dry deserts in the North and humid jungle and swamp in the South, Nigeria is a vibrant, diverse and complex country. With such diversity, your security is our highest priority. This Welcome Pack is intended to make your visit to Nigeria smooth, enjoyable and most importantly, SAFE. General Nigeria has a population estimated to be about 160 million people. It is located on the West African Coast between the neighbouring countries of Cameroon and Benin. The official country language is English, although hundreds of local dialects are spoken. The climate is tropical as Nigeria is located slightly north of the Equator. Average Temperature: 90°F/33 °C (high) 72°F/22 °C (low) The following is some useful data that may be helpful during your stay: General Country Information

Capital - Abuja

Time - GMT + 1 Hour

Int’l dialing code - +234

Government type - Democratic

Religions - Islam, Christianity, Traditional Belief

Ethnic groups - Mainly Igbo, Hausa, Yoruba and about a hundred ethnic dialects

Currency – Nigerian Naira at an exchange rate of 180 NGN to $1 US.

General Tips

Be observant and ensure your high value documents are out of view at all times.

Do not display flashy jewelry (watches, bracelets or rings).

Travel light.

Traffic is often very congested and unpredictable. Always leave well before time for meetings or the airport.

Keep bags in view at all times. Preferably in front of you.

Your luggage may be subjected to a search by Nigerian Customs (dressed in Blue uniform) or the Nigerian Drug Law and Enforcement Agency (NDLEA) dressed in olive green uniform. Please kindly comply with their instructions.

Keep a sense of humor at all times.

If dialling to a Nigerian cell phone when already in Nigeria, ignore the (234) prefix but add 0 as prefix. For instance GM’s number would be 0803 535 1306.

National Flag of Nigeria




Remember to put your cell phone on ROAM (usually, your cell phone automatically picks up a Nigerian network provider).

Due to the overcrowded networks in Nigeria problems might be encountered when trying to dial cell phones with landlines.

Weather can get very hot and humid so pack light cotton clothes.

Ensure you have water with you and drink enough fluids to avoid dehydration.

Make use of the rest rooms at the airport before commencing the journey to either the office or hotel.

Avoid the use of credit cards as far as possible. Use only in an absolute emergency.

Gratitude payment is normally 10% of your bill. Tips to the bellboy at the hotel are at your own discretion.

Each vehicle is fitted with a panic alarm. The driver of the vehicle will indicate the position of the panic alarm once inside the vehicle.

Exchanging of money is only permitted at the financial department in the PIDWAL office or at your Hotel.

Please be very discreet when taking photos of buildings or people. Do not take any photos of military installations or uniformed personnel.

You may be asked by officials for small payments/bribes or “dash” as it is called locally. Note that it is PIDWAL’s firm policy not to engage in these types of payments.

Cultural Tips

Nigerians are generally friendly and welcoming to foreign visitors.

Due to the country's complex and often turbulent social composition and recent history, avoid discussing topics that may prove awkward, such as on local religious or ethnic divisions.

While Nigerians like to criticise their leaders and country, sometimes harshly, they do not like foreigners to do the same.

Travelers should remember that many Nigerians are devout religious believers, and should respect all local beliefs and customs, particularly in majority-Muslim areas in the north.

If invited to a Nigerian home, offering a small gift from your home country is appreciated.

Pushing the palm of your hand forward with the fingers spread is considered impolite in Nigeria.

Waving, especially very close to someone's face, is considered insulting. Never wave to try to attract the attention of a waiter/waitress or taxi.

Few Nigerians smoke cigarettes, and smoking in public places is banned by law.

Alcohol is available, though it should be remembered that many Nigerians, particularly in the north, are Muslims and do not drink.

Nigerians consider it disrespectful to receive or give anything with the left hand.

Permission is required from the authorities to take photographs of government buildings, airports, bridges and diplomatic missions and in those areas where military operations are ongoing. However, a penalty could be imposed even if the photographer has authorisation. Punishment can range from confiscation of the camera, deletion of images, demands for a fine or bribe, or detention. It is therefore advisable to avoid taking photographs of areas deemed as sensitive.




Business Tips

• There is an easy mix between the expatriate community and Nigerians, both in business and socially. ‘You are welcome' is a common greeting.

• Greetings and courtesies are generally not significantly different from the general standards of Western courtesy and protocol, and business cards are often exchanged.

• Shaking hands is common, and should always be undertaken with the right hand (as should eating).

• Titles such as doctor, chief and director should always be used when they are applicable, including attention to honorific and religious titles, because apparent disrespect is taken seriously, particularly in conversation with tribal or religious leaders.

• Small talk can dominate early conversation. • Physical contact is frequent and should not be greeted with surprise. • Initial meetings can appear formal. • Punctuality in Nigeria is sometimes not given the importance some Western cultures attach to

it. Appointments can be cumbersome to arrange, but face-to-face meetings are almost always necessary.

• Meetings usually take place in offices rather than at private residences. • Expect all negotiations to be slow. • Muslims and northerners, often wear traditional dress, such as ornate robes over trousers and

skull-hugging caps. • Lightweight clothes are essential; hard-wearing natural fabrics are more comfortable than

man-made fibres. • Shoes should be closed and fairly sturdy, and an umbrella or lightweight raincoat should be

carried at all times. • Be aware of travel difficulties within Nigeria and make sure that you give yourself enough time

to reach your destination.

Travel Documents It is imperative to travel with valid travel documents. Verify this prior to your departure from your point of origin. Visa

Please ensure that you have the appropriate Visa (Business or TWP (Temporary Work Permit)) or STR (Subject to Regularization)) to enable you to travel to and enter Nigeria for the purpose of your intended visit. Contact either your Personnel Representative or the Human Resources Department for further details. Note that the vessels cannot be boarded with a Business Type Visa.

Although it seems obvious, note that a Single Entry Visa entitles you to one entry only. It must be revalidated for further use.

Arrival Card

You will be issued with an arrival card on board the aircraft prior to landing. Fill this out in ink. A guide is below.




Medical

It is recommended that you undergo a routine medical and dental checkup before departing for Nigeria. Pack an ample supply of prescription and routine medications in their original packaging. Consider carrying a doctor’s note explaining your need for legal, non-prescription drugs you have packed.

Vaccinations

** Proof of current Yellow Fever Vaccination is required to enter the country. The certificate only becomes valid ten days after vaccination **

It is recommended that the following vaccinations are carried out:

Hepatitis A

Hepatitis B

Yellow Fever

Typhoid Fever

Diphtheria

Polio

Rabies - optional

MMR (Mumps, Measles and Rubella)

Cholera

Meningitis - when there has been a local outbreak Malaria: Malaria is endemic and widespread throughout Nigeria. Chloroquine-resistant P. Falciparum malaria is present. Malaria is transmitted by mosquitoes that usually bite from dawn to dusk. Symptoms can develop as early as six days or as late as several months after exposure. Early malaria symptoms are flu-like, such as head/body aches and generally feeling tired and unwell. Prevention is Key:

It is recommended that you take suitable malaria preventative medication




Avoid mosquito bites by wearing long sleeves, using insect repellent and avoiding sunrise and sunset outdoor activities where possible.

Consult your doctor or onboard Medic if you start having flu like symptoms, and always inform the doctor at your place of residence that you have worked in malaria-infected country to avoid misdiagnoses.

Follow the Corporate Malaria Standard.

Water

A major health risk is drinking water. Do not drink any local tap water and only drink bottled water or, if your accommodation/work location provides, treated clean drinking water. Do not assume that water in your accommodation has been treated.

Only eat food that has been well cooked or boiled and fruit that you have peeled.

A common source of contamination is ice blocks. Remember this when ordering cold drinks and other beverages.

General Information

If, for any reason you have to change your flight en route, it is very important you inform PIDWAL Lagos Head Office of the details of the new flight as soon as possible.

To ensure the minimum of hassle for yourself on arrival at any airport remember you should:

not behave like a victim

not show impatience

not argue with officials

not show displeasure

not act arrogantly

not flash your money around, and

never tell officials that this is your first time in Nigeria, although passport and immigration will deduce this from your passport.

Immigration will ask you how long you will be in Nigeria and what the purpose of your visit is. It is important that your answers match that of your visa application i.e. if you have a business visa - sales meeting, client meetings etc. If you have a temporary work permit, working offshore, in the yard, etc.

Dealing with solicitation for money or gifts

You will frequently be asked: “What have you got for me?” At times the person soliciting a gift

may be quite insistent. It is important to understand that, contrary to the belief that only

expatriates are subject to this, it is in fact a widespread practice in Nigeria.

We advise that you in a firm, confident and polite manner explain that you do not have

anything to offer and move on.

If the person persists, remain calm be patient, and do not engage in a debate. If there are other

travelers around, move into the group seeking safety in numbers (do not move away from the

secure zone). After a short while the person will move on to another target.

In an extreme case, try and call the PIDWAL Risk Supervisor for advice.

Personal Security




Strictly follow all Pacific Drilling instructions related to safety during your stay in Nigeria. This includes requirements to ensure Company personnel are aware of your location at all times. (That may be a bit strict, but at other companies we have required notification of individuals locations)

Do not leave the hotel. All movements outside the hotel must be accompanied by an Armed Escort Team.

Avoid flashing money and jewelry.

Always carry some form of ID (copy of passport/residency card) at all times. Keep photocopies of your passport in a separate bag or location.

If you need assistance, contact a Pacific Drilling staff member or the Office.

If relevant, ensure you have enough airtime on your cell phone at all times in case you need to make a call during an emergency

Armed Escort Teams

You will notice that your vehicle/bus is always accompanied by another vehicle with flashing lights. Sometimes 2 vehicles (one front and one back) will be used. Onboard the vehicle(s) are security personnel including armed policemen (MOPOL). There is no need to be afraid of them. They are there to ensure your absolute security. You are welcome to engage them in conversation when the vehicles are not in transit however do not try and photograph them without permission. In addition do not ask to touch or attempt to touch their weapons.

DO’S AND DON’TS DO NOT give your excess bags to any person milling around the airport. The airport authorities now have identified persons who have airport trolleys to assist passengers. N100 is paid for the use of the trolley. Keep an eye on the trolley handler at all times. DO NOT give any “dash”. Dash refers to free cash or gifts given to any persons (it may also be regarded as a tip). Sometimes on arrival, immigration or other official persons (and touts) at the airport might ask for a “dash”; do not give; as you are not compelled to give a “dash”. We always advise never to give a “dash” especially at the airport or in open places here there are other on-lookers. DO NOT agree to carry other people’s baggage or agree to keep an eye on their bags. DO NOT be overtly friendly with anyone who seems to be discussing financial assistance / aid or who seems to be promising unrealistic financial gains / profits. This usually leads to fraud; locally referred to as 419 DO NOT flash large amounts of cash around. It is very unlikely that you will need cash except perhaps for your personal needs; as the company pays for all accommodation and meals. Should you need to exchange Dollars for Naira, speak with any contact persons in any of the PIDWAL offices for assistance. DO NOT leave the airport exit and attempt to find your vehicle or the G4S Commander.




DO NOT ever, ever take a taxi. There is a more than even chance you will be mugged and/or kidnapped if you do this. DO check in for your flights on time. DO check that your visa and passport details are up to date and valid. DO always have with you at least 4 passport photos. It comes in handy during visa / cerpac renewals. DO always wait for the designated Person who has been arranged to pick you up at the airport. Unless you are familiar with the Person assigned to pick you up, do always ask for his I.D DO always have a photocopy of your passport with all its relevant pages. DO make sure you are up to date on your inoculations e.g. Yellow Fever etc DO drink only bottled water. For visitors proceeding through Lagos International Airport (LOS), please see Appendix A. For visitors proceeding through Port Harcourt International Airport (PHC) please see Appendix B. PIDWAL Key Contact/Emergency Phone Numbers (you will be given a handy travel card with the below details) Risk Supervisor (Security Consultant) – Paul/Adré This should be your 1st point of contact GSM cell: 0706 401 9793 Email: [email protected] Director Operations Africa—Dick Verhaagen Lagos Office: +234 1 46238134 GSM Cell: 08163483538 (from a local phone) or + 234 8163483538 (from a roaming phone) Email: [email protected] Operations Manager – Graham Archer GSM Cell: 0810 6165 745 Email: [email protected] Travel Coordinators – Chukwuma Kelechi/ GSM Cell: 08163483735 Email: [email protected]

Aderonke Adekunle/ GSM Cell: 07033023485 Email: [email protected]

mailto:[email protected]








PIDWAL Office/Support Locations

Regional Office Block 118, Plot 25, Salem Road, Lekki Peninsula, Lekki Lagos

Hotels African Sun Hotel 16 Esugbayi street Off Oba Akinjobi Road Ikeja, Lagos +234-1-8447831 Grand Bee Hotel 31A Joel Ogunnaike Street Ikeja, Lagos Phone: +234-1-4482370 The Regent Hotel 25 Joel Ogunnaike Street Gra Ikeja Lagos Phone: 0803 236 5280 Heliconia Park Hotel Eastern Bypass Road, Amadi Creek Port Harcourt Phone: +234 (0) 816-774-0776 The Presidential Hotel GRA Phase II Aba Road Port Harcourt Phone: + 234 803 340 71 33 CLINICS / HOSPITALS International SOS Medical Clinic 23A Temple Road Ikoyi, Lagos Phone: 01 462 5600




Reddington Hospital 12, Idowu Martins Street (next to Mega Plaza) Victoria Island, Lagos 01 262 1234

Records

The following Records shall be maintained in relation to this document;

Record Type Retention Period

Record Custodian

None NA NA




APPENDIX A TO PIDWAL WELCOME PACK

LAGOS ARRIVALS Arriving at Lagos International Airport

You will be handed an Arrival Card on your flight. Ensure you enter the physical Pacific Drilling

Head Office address in your arrival card.

Block 118, Plot 25, Salem Road, Lekki Peninsula, Lekki, Lagos

When disembarking from the plane you will follow your fellow passengers down to the Immigration Hall.

The line/queue is sometimes very long and can take upwards of 2 hours. When you reach the

first desk, hand over your passport with your Arrival Card inserted at your valid visa page. Your

arrival card will be notated by the official with a number.

You will join a second line/queue after which you will hand over both your passport and

notated Arrival Card at a second desk manned by two officials. After a period of time, your

passport will be stamped and handed back.

You will now move to the Baggage Carousels. Your luggage may take some time to appear (up

to an hour). If you suspect your baggage has gone missing, there is a lost baggage counter

located on the left of the Baggage Carousels.

Once you have all your baggage, you will proceed towards the exit. Customs officials may ask

to look in your bags at this point. You will also be randomly asked by a nurse/doctor to display

your Vaccination (Yellow) Card.

The final step will be a security check where you will be asked for your baggage bar code tabs

(given to you when you checked in on your flight). These will be tallied against your baggage.

You will now exit the arrivals hall, either at “D Exit” or “E Exit”. You must step

outside the door as the Commander is not allowed inside the building. There

will be a crowd of people who are kept clear of the exit by security personnel.

One of them will be the G4S Commander. He will be wearing a clearly

identifiable Pacific Drilling bib and will be dressed in a Navy Blue suit with a

G4S corporate tie as per picture at right.

He will be expecting you and will be looking for you. If you are met by

somebody and are unsure if he is the G4S Commander, check his ID badge

which will be clearly visible on a lanyard hanging from his neck.

Do not leave this area or enter the crowd until you have found/been met by the G4S

Commander.




The G4S commander will introduce himself to you he will have a document with him with your

details on it. He will give you a security briefing on what the next steps are going to be. You will

move to the hotel or as per the journey management program.

From the Airport and the Hotel, your vehicle will be escorted by an Armed Escort Vehicle. Do

not be alarmed. It is a precaution and allows for prompt journey to and from the hotel. At no

time is there a weapon onboard your bus and if you see one, exercise stop work obligation

immediately. Weapons are not allowed on the bus for your own safety.

Do not engage or distract the armed security officers in the escort vehicle / team at any time,

other than a friendly greeting if you want. They are trained to be alert to their surroundings

and lengthy conversations can be a distraction. They are there to protect you, our asset, in the

event of an accident or incident. Listen to them and leave them alone to do their job.

WHAT IF NOBODY PICKS ME UP?

Note that all incoming and outgoing passengers are intensively tracked by the various Journey Management teams and the Risk Supervisor. Nobody is ever forgotten or left behind. With multiple pickups and drop offs from different flights, there may sometimes be a delay in your own pick up. However, if you become worried with the delay in your pick up or suspect that you may have been forgotten then follow the below process:

Stay where you are just outside the arrival hall at E or D exits. Do not try and search for the G4S Commander or vehicle. The area around the airport is huge and you will never find them on foot.

Many people in the crowd will sense your anxiety and you will be offered numerous taxi rides. Do not take a taxi.

If you do not have a cellphone/mobile phone able to make calls in Nigeria you can offer somebody, close to the exit, ±NGN100 (less than $1) for the use of their phone. Most Nigerians will offer you the use of their mobile phone for free.

In order of priority, call the following numbers to obtain information about your pick up (if using a phone with roaming, drop the “0” in the below numbers and use +234:

1. Paul/Adré: 070 6401 9793. PIDWAL Risk Supervisor, manned 24/7 and in contact with and has authority over all G4S Control Rooms and Commanders.

2. G4S Control Room: 080 3449 0004. Manned 24/7 and in constant contact with

your Commander. 3. Graham Archer: 0810 6165 745 Operations Manager of PIDWAL 4. Dick Verhaagen: 081 6348 3538. Director Operations Africa for PIDWAL.

Lagos International Airport Layout




Onward travel to PACIFIC BORA and PACIFIC KHAMSIN

You will be picked up from your hotel the following morning by the G4S Security Team at a

designated time and taken to Bristow Helipad.

At the helipad you will be checked in by a Bristow Dispatcher. Note you will need the

following documents:

o Some form of identification.

o BOSIET qualification/certificate.

o Valid medical certificate.

Flight time from Lagos to the rig is about 2 hours.

Onward travel to Port Harcourt

You will be taken directly from the airport by the G4S Security Team to either the Old

Domestic Airport for Arik flights or the New Domestic Airport for all other flights. This is

about a 15 – 20 minute journey.

The G4S Commander will hand you over to the Derotech Protocol Officer who will assist you

to check in, etc.

You will then fly to Port Harcourt International Airport with a flight time of approximately 1

hour. Please see APPENDIX B for further details.

Note that domestic flights are frequently delayed.

Departure from Lagos Airport

Departure is a far simpler, faster and easier process.




You will be dropped off at the departure hall (second floor of airport)by the G4S Commander

and his team.

Make your way into the hall. The various airline counters are clearly marked.

Should your counter not yet be open, there is a comfortable café located on the third floor

(Abibiz) where you can chose to wait.

Note that you will be approached by numerous expeditors who will promise to get you to the

front of the queue. You are encouraged not to use them.

They will also ask for your passport to smooth your journey. NEVER GIVE THEM YOUR

PASSPORT.

The airline personnel will scan your passport after which your baggage will be searched by

customs officials. Sometimes they will empty your bags upside down onto a table in plain

view. Please try and remain polite. They may ask for a “gift”. Remember PIDWAL policy in

this regard and explain to them politely yet firmly why you cannot dash them.

After your bags have been searched you will move to the check in counter where you will

receive your boarding pass and a Departure Card (very similar to the Arrival Card).

Fill in your Departure Card and then proceed to passport control (extreme left of the airport).

Your passport will be stamped at one of the desks and your Departure Card filed.

You then proceed to the final security check and baggage XRAY machines.

At this point you may have to remove your shoes, belt, all metal items, etc. There are no

exceptions to this rule and it can become quite chaotic. Please try and remain polite during

this process.

You will walk through the scanner while your bags, shoes, etc move via the XRAY machine.

You will now have a full body search/pat down which may feel quite undignified. At this

stage keep an eye on your stuff leaving the XRAY machine as belts, laptops, etc have been

known to go missing while you are distracted by the body search.

After the body search, collect your items and get dressed. There are many lounges and cafes

where you can relax prior to boarding your flight. There are also duty free shops you can

browse through.

Enjoy your flight home!




APPENDIX B TO PIDWAL WELCOME PACK

PORT HARCOURT ARRIVALS Arriving at Port Harcourt International Airport

You will be handed an Arrival Card on your flight. Ensure you enter the physical Pacific Drilling

Head Office address in your arrival card.

Block 118, Plot 25, Salem Road, Lekki Peninsula, Lekki Lagos

When disembarking from the plane you will follow your fellow passengers on a short walk to

the Immigration Hall.

Once you are in front of an immigration officer he might be friendly and talk to you. Answer

the questions he or she is asks. Don’t elaborate on anything or offer any extraneous

information.

After the immigration officer has signed your arrival card he will hand your passport back to

you. You then move to the next set of booths where your passport will be stamped.

After receiving your passport you move down a few steps to collect your luggage.

This can be a very lengthy process. Stay calm and relax because passengers will bump you out

of the way if they see their luggage.

Once you have your luggage exit the arrivals hall where you will be meet by the Derotech

Protocol Team representative.

If there is a group of PIDWAL staff landing, stay with the group. Don’t walk around.

If your luggage did not arrive the Derotech representative will assist you in filling in a lost

luggage claim form.

The Derotech representative will take you to the vehicles for transportation to the heliport or

hotel.

Once you leave the airport building you will receive all kinds of offers for help. Kindly refuse

these offers.

A G4S Commander will accompany you in the vehicle and an escort vehicle will follow the

vehicle. It will take anything between 45min to 2 hours to reach the hotel or the heliport

subject to traffic.

From the Airport and the Hotel, your vehicle will be escorted by an Armed Escort Vehicle. Do

not be alarmed. It is a precaution and allows for prompt journey to and from the hotel. At no

time is there a weapon onboard your bus and if you see one, exercise stop work obligation

immediately. Weapons are not allowed on the bus for your own safety.

Do not engage or distract the armed security officers in the escort vehicle / team at any time,

other than a friendly greeting if you want. They are trained to be alert to their surroundings




and lengthy conversations can be a distraction. They are there to protect you, our asset, in the

event of an accident or incident. Listen to them and leave them alone to do their job.

WHAT IF NOBODY PICKS ME UP?

Note that all incoming and outgoing passengers are intensively tracked by the various Journey Management teams and the Risk Supervisor. Nobody is ever forgotten or left behind. With multiple pickups and drop offs from different flights, there may sometimes be a delay in your own pick up. However, if you become worried with the delay in your pick up or suspect that you may have been forgotten then follow the below process:

Stay where you are just inside the arrival hall. Do not try and search for the G4S Commander or vehicle. The area around the airport is huge and you will never find them on foot.

The Derotech Protocol Team will be looking for you.

Many people in the crowd will sense your anxiety and you will be offered numerous taxi rides. Do not take a taxi.

If you do not have a cellphone/mobile phone able to make calls in Nigeria you can offer somebody, close to the exit, ±NGN100 (less than $1) for the use of their phone. Most Nigerians will offer you the use of their mobile phone for free.

In order of priority, call the following numbers to obtain information about your pick up (if using a phone with roaming, drop the “0” in the below numbers and use +234:

1. Paul/Adré: 070 6401 9793. PIDWAL Risk Supervisor, manned 24/7 and in contact with and has authority over all G4S Control Rooms and Commanders.

2. G4S Control Room: 080 3449 0004. Manned 24/7 and in constant contact with

your Commander. 3. Graham Archer: 0810 6165 745 Operations Manager of PIDWAL. 4. Dick Verhaagen: 081 6348 3538. Director Operations Africa for PIDWAL.

Onward travel to PACIFIC SCIROCCO

You will be picked up from your hotel the following morning by the G4S Security Team at a

designated time and taken to NAF Helipad.

At the helipad you will be checked in by a TOTAL Dispatcher. Note you will need the

following documents:

o Some form of identification.

o BOSIET qualification/certificate.

o Valid medical certificate.

o PTS form (if not already submitted by PIDWAL).

Departure from Port Harcourt Airport

Departure is a far simpler, faster and easier process.




You will be dropped off at the departure hall by the G4S Commander and his team.

Derotech Protocol Officers will assist you with your tickets and boarding pass.

Make your way into the hall. The various airline counters are clearly marked.

Note that you will be approached by numerous expeditors who will promise to get you to the

front of the queue. You are encouraged not to use them.

They will also ask for your passport to smooth your journey. NEVER GIVE THEM YOUR

PASSPORT.

The airline personnel will scan your passport after which your baggage will be searched by

customs officials. Sometimes they will empty your bags upside down onto a table in plain

view. Please try and remain polite. They may ask for a “gift”. Remember PIDWAL policy in

this regard and explain to them politely yet firmly why you cannot dash them.

After your bags have been searched you will move to the check in counter where you will

receive your boarding pass and a Departure Card.

Fill in your Departure Card and then proceed to passport control (centre of the airport).

Your passport will be stamped at one of the desks and your Departure Card filed.

You then proceed to the final security check and baggage XRAY machines.

At this point you will have to remove your shoes, belt, all metal items, etc. There are no

exceptions to this rule and it can become quite chaotic. Please try and remain polite during

this process.

You will walk through the scanner while your bags, shoes, etc move via the XRAY machine.

You will now have a full body search/pat down which may feel quite undignified. At this

stage keep an eye on your stuff leaving the XRAY machine as belts, laptops, etc have been

known to go missing while you are distracted by the body search.

After the body search, collect your items and get dressed. Unfortunately there is not much in

the form of entertainment here.

Enjoy your flight home!