Pierre-André Romano GM –Exo Travel Cambodia

Exo Travel Company 16 years of travel services in Cambodia

• Joint venture between Exo Group (9 countries in Asia) and a

local entrepreneur

• Operating :

• Destination management company for worldwide travellers

• Local Travel agency for domestic travellers

• Events organizer

• Adventure Travel specialist

• 3 offices in Cambodia and 95 employees

Internal management Social responsibility toward our employees

GREAT WORKPLACE

• Private medical insurances for all employees (Accident & Health)

• Stop working on Saturdays morning

• Fair wages

• Internal promotions

• 13th month bonus for all local employees

• Incentive scheme

• Best Employees of the Year

TRAINING & CAPACITY BUILDING

• Yearly EXO Academy Trainings

• Webinar trainings about the destination

• Yearly management training

• Language class sponsoring

SUSTAINABILITY TRAINING

Childsafe training (65 employees trained)

Sustainability team (“S.Team”)

Policies

Travelife Trainings

THE sustainability GAME

Internal management Environmental responsibility in the office

PAPER

0

100

200

300

400

500

600

2013 2014 2015

Paper Consumption (rams)

WASTE / WATER

MONITORING TOOL

ENERGY / FLIGHT

Suppliers involvement Social responsibility of our supply chain

HOTELS

Child Protection

Welfare program

Compliance with national law

Staff trainings

Promote vocational training restaurants, ethical shops…

GUIDES

EXCURSION SUPPLIERS

Checklist adapted for cultural attractions, visit of local communities:

Child policy

Fair and respectful interaction

Appropriate behavior

79 EXO guides have been trained by Childsafe

BANNED SCHOOL & ORPHANAGE VISITS

Suppliers involvement Environment responsibility of our supply chain

HOTELS

Save energy, water, paper

Reduce plastic

Ban endangered species

Support biodiversity conservation

etc

ELEPHANT POLICY

GUIDES

EXCURSSION SUPPLIERS

Checklist adapted for Natural attractions:

Guide with local knowledge of Nature

Minimize disturbance of the fauna and flaura

Waste management

Biodiversity conservation, …

In 2015, EXO trained 125 guides about responsible tourism

(waste management, illegal souvenirs, ethical shops...)

Travellers awarness Environment & social responsibility of the travellers

THE BOOKLET « Tips for Responsible Travels »

Greetings

Keep calm, be patient

Be sensitive to local cultures

Connect with people before taking pictures

Try to understand their aspiration

Answer questions

Dress Modestly and neatly

Contact with monks

Childsafe 7 TIPS

Anti plastic attitude

Waste is a waste

Water bottles

Save energy & water

Protect the wildlife and the flora

Elephant camps

Think before buying (Not consuming or buying wildlife species)

Limit your ecological footprint

Stay on beaten tracks

…

Travellers awarness Environment & social responsibility of the travellers

POLICY INFLUENCING

Work closely with Childsafe Movement

Work closely with hotel suppliers in order to promote more responsible initiatives.

Member of CATA (Cambodian Association of Travel Agents) and EuroCham tourism committee

Permanent member of the GPSF Tourism (Government-Private Sector Forum) co-chaired by the Ministry of Tourism

DONATION

EXO Travel Cambodia provides financial support ($1 per client travelling) to the EXO Foundation.

Then, the EXO Foundation is supporting social NGOs in Cambodia (Buckhunger, Bophana Hospital, etc).

Examples:

House construction with plastic bottles filled with wastes instead of bricks,

Comic book and video clip to raise awareness about waste.

Why…? Beside social and environmental impact, does it

make economic sense?

Social responsibility

Reduces employee turnover

Attract best candidates

Improve competences (employees and suppliers)

Motivates and creates pride

Team building effect (example: S-team)

Create positive selection among suppliers by increasing quality standards

Increase quality and productivity

Environmental responsibility

Protecting environment has direct effect on:

Our business: Save the destination, our “core product”

Our Marketing: sustainability is also a marketing tool

Our profitability: reduce costs (energy and consumption management)