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Copyright 2012 Thomas Burky [email protected]

Pillars of Product Management

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Page 1: Pillars of Product Management

Copyright 2012

Thomas Burky [email protected]

Page 2: Pillars of Product Management

A standardized, verifiable, metric driven analysis process

Gap analysis

Concept development and demonstration

Market assessment

Pro Forma financial analysis

Defined stage gates

Enabling technologies

Boot Strapping

IP Management Strategy

Partnering

Implementation Roadmap

Product planning

Page 3: Pillars of Product Management

Pro forma financial estimate (discussed in detail later)

Clearly articulated market needs

◦ Using the “Tuned In” process with a quantitative assessment1

◦ Independent market assessment by carefully chosen provider

Government or partner co-funding for early stage product realization

Partner companies willing to co-invest for later stage to-market push

A solid means of protecting the position once gained (e.g. IP, specialized

facilities, trade secret processes or other barriers to entry)

1”Tuned In: Uncover Extraordinary Opportunities That Lead To Business Breakthrough”; Wiley 2008

Page 4: Pillars of Product Management

Use internal sources to identify initial key market needs

Use selected external sources (consultants or partners) for extrapolation of perceived needs

This is not an in depth market assessment ◦ You can only do an in depth market assessment when you know for sure what you are

going to develop and/or have a concrete product concept to show potential buyers

Draft the Business Plan based on the available information

Page 5: Pillars of Product Management

Concept Development

◦ Small R&D investments to explore technology feasibility – “make failure survivable”

Concept Demonstration

◦ Reduction to practice to secure basic IP rights

Prototype Demonstration

◦ If funds allow, the demonstration of a prototype that buyers can use is huge

◦ Capturing feedback from these early adopters is also very important, when taken in context with the market assessment

Update the Business Plan with the new data

Page 6: Pillars of Product Management

Use internal sources to conduct initial market assessment

Use selected external sources for independent market assessment (particularly partners since they are already in the market and have ground truth experience) ◦ If using an agency, select one that specializes in the area of interest rather than

using a one-size-fits-all approach (many agencies are generalists and will not actually know your potential buyers)

Carefully ask for the right information back (qualitative and quantitative): ◦ What are the market segments?

◦ Is the problem you are fixing “urgent” and how so?

◦ Is the problem you are fixing “pervasive” (does it cross all your market segments)

◦ What is the impact of your solution versus your nearest competitors?

◦ Market volume, flow and likely dividing of the pie

◦ Markets are dynamic: How will you (& partner) effect the marketplace by your entry?

Use market assessment sources to identify potential partners ◦ Who are the smaller players that need a technology edge to get ahead?

◦ Are there any outside players that can shift the market dynamics by their entry?

Page 7: Pillars of Product Management

Estimate costs for R&D, marketing, and overhead

Estimate income from production/service income

Determine Net Present Value (NPV) per year to determine breakeven point (time horizon)

◦ Business volume may come up slowly, but profitability needs to be there from the beginning or else there is a cost structure versus pricing mismatch

Conduct sensitivity study to determine robustness of the assumptions

Update the Business Plan

Page 8: Pillars of Product Management

Stage gates based on progressively achieving the metrics as described: ◦ Stage 1:

Gaps and buyer pain points identified, obtain funding for possible enabling technology or prototype, articulated path to market

◦ Stage 2: Demonstrated Enabling Technology, IP or other barriers to entry in place, Partner

companies identified and being engaged on product planning and market assessment, R&D funding used to continue toward a specific product or mature the Enabling Technology, has draft Business Plan, draft Product Plan for possible up grades in the technology

◦ Stage 3: Demonstrated Product in mature prototype form (LRIP), Partner companies are co-

investing or sole-investing to bring product to the market (EMD), beta-testing of the product in the market has occurred, certifications (if required) have occurred, transition to production is occurring, Product Plan is matured

◦ Stage 4:

Product is in FRP, spiral upgrades are articulated in the Product Plan but constantly updated by market assessment and user feedback – together not separately

Don’t get disrupted by ignoring adjacent markets and small competitors (Tuned In, Innovator’s Dilemma)

Page 9: Pillars of Product Management

These are key technologies, sub-systems or capabilities that can be used in multiple product offerings

A few examples of Enabling Technologies and their current/proposed products: ◦ Advanced materials development, testing and engineering – aircraft bodies, drug delivery

◦ Wireless data transmission protocol – implanted/other medical devices, mine safety applicances

These are key focal points that: ◦ Broaden market opportunities

◦ Increase fields of use of IP and infrastructure investments

◦ Increases your value to partners

◦ Spreads investment risk across several products

Page 10: Pillars of Product Management

Identify the main sub-systems and components

Map the change in critical technologies across time and product upgrades’

Include in Business Plan

Page 11: Pillars of Product Management

…or “make it work with what you’ve got”

There is only so much risk capital to go around

◦ Near term technology or capability demo to jump start a market assessment

◦ Exploratory research to study technical feasibility of enabling technologies

◦ Long term product development and commercialization effort

Page 12: Pillars of Product Management

Few companies have the resources to routinely develop, produce, distribute, sell

and service products to full maturity on their own

Partnering can be a great way to multiply your capital and dilute risk

◦ Upside: you can get more brains, money and muscle on the problem

◦ Downside: divides the pie; relationships can be tricky

Partnering can take many forms:

◦ Co-investment (co-funding)

◦ Goods-in-kind (providing supporting materials or components)

◦ Joint efforts (self-paying team)

Partners can provide critical insight into the market assessment, as well as

development, production, distribution, sales, and service for the product

High priority partners should be sought who may be interested in teaming on

multiple products

Partner relationships must be carefully constructed, assessed and maintained

◦ Leverage: holding key IP is an important safeguard in partnering

◦ “At the end of the day, you have to do business with people you trust”

Page 13: Pillars of Product Management

Product planning ◦ Plan for spiral upgrades and new generations of the product

◦ Each product requires a product plan and technology roadmap

◦ A company will require a roll-up product plan that shows how all their products relate to each other

Include in Business Plan

Page 14: Pillars of Product Management

First – Figure out where you are

◦ Identify products and enabling technologies that are currently in process

◦ Establish their status in the stage gates

◦ Implement the IPT for those that are the most mature or time sensitive first

Develop pro forma

Identify key internal and external stakeholders

Establish product plan

Second – Project where you want to go

◦ Technical – Identify gaps and unmet needs in the market

◦ Business – Benefit to community, BV and profit growth

Third – Develop the Product Plan to reach these goals

◦ Needs to be a feedback loop between the Product Plan, plans for individual products, and the goals

Then start product development process to identify new candidate enabling technologies and planning

Page 15: Pillars of Product Management

There are three categories of products in play:

◦ Enabling Technologies

Enabling technologies (or capabilities) are those that can be used in multiple products rather than just for one product

◦ New Products

Some new products may be unique in that they are derived from whole cloth

Most products will be derived from enabling technologies as opportunities are developed

◦ Existing Product Improvements

Development of spiral upgrades to existing products to maintain or improve performance and to keep them competitive

Page 16: Pillars of Product Management

After individual plans are developed for the existing products and enabling technologies then the overall Product Plan can be constructed

The Product Plan will need to answer these questions:

◦ What product development projects will be undertaken?

◦ What mix of new products, spiral upgrades and enabling technologies should we pursue immediately and every year thereafter?

◦ How do the various products relate to each other?

◦ What will be the timing and sequence of each product?

The answers to these questions should be driven primarily from:

◦ The comparison of the respective pro forma for each product

◦ Their combined pro forma rolled together

◦ Enabling technology availability and projections

Page 17: Pillars of Product Management

IP should be:

◦ Considered like any other property (sell, buy, rent, trade, protect, etc)

◦ Organized in an inventory that clears shows the protection status and action items of the individual IP

The income from IP needs to be worth the cost of litigation to protect it

When licensing is achieved it normally provides (at best) only 10% of the value of the product

◦ At least 90% of the value is realized by the product producer

◦ How does the 10% value realized compare to the NPV of the R&D, marketing and IP investments to achieve it?

Page 18: Pillars of Product Management

There are many other challenges of Product Management, including:

◦ Supply chain management

◦ Product warranty

◦ Product liability

◦ Configuration management

Page 19: Pillars of Product Management

Normally will involve nearly every part of the business

Will have demonstrated participation of market sectors to assist in identifying capability gaps, partners, customers and near term opportunities

Will have demonstrated participation of outside partners: ◦ Technical development

◦ Business development

◦ Pro forma financial forecasting

◦ Product plan

Chairs are responsible for meeting the metrics of the pipeline: managing pro forma, coordination of resources for IR&D and marketing, coordination of stage gate process, development of product roadmap and partner relationships

Product lines are responsible to manage technical execution, B&P and technical customer interface