Pine Tree Council, BSATech Muster 2013

Welcome back from lunch

Capture: Problems with technology adoption

ACC and ADCoversight objectives

Supportability• Runbooks• Peer training, no SPoF• Evaluated for risks• Industry Best Practices, Team Practices• Technical support arranged

Integrity• Backups• Software upgrades• Monitoring• Source code in change control• Admin and machine passwords in escrow

Deployment• Instructional materials for end-users• Terms of Use covers service• Accounts for volunteers, professionals• Review vs BSA policies• PII

Vendors• Pricing, SLA, Terms review vs IBP and Comps• Vendor exit strategy• Data interchange, analog gap• Downtime procedures• Issue escalation

Capture: Problems to Solve

Working Group Formation

Capture: Solutions Planning

Thank you and commitment