“We call Pinnacle Series our‘Single Source of Truth’”

-Tracy MattesonDesign Technology ManagerMazzetti, Inc.

Being the Design Technology Manager for an MEPfirm with over 200 employees in 10 locations acrossthe US can pose a huge challenge for Tracy Matteson.Working in the healthcare sector, the corporate focusof Mazzetti has primarily been design and technologyplanning for hospitals. Recently, Mazzetti had takenon a new focus, high energy analysis. And with thatchange comes an increased workload.

Read how Pinnacle Series helped Mazzettiovercome their challenges.

Pinnacle Series Client Case Study

Pinnacle Series

Pinnacle Series is your Autodesk

Adoption, Training, and Support system.

Multiple resources are combined into a

single, concise interface so that people

can easily overcome the everyday

challenges they face using Autodesk

technology.

Pinnacle Series integrates seamlessly

with existing systems and can become

your in-house trainer, corporate intranet

and connects people to subject matter

experts to collaborate on a project or to

get an answer to a problem they can’t

solve.

Eagle PointSo!ware

When Mr. Matteson joined Mazzetti in 2014, thecompany was in the process of assessing the employees’skill set and knowledge of the Autodesk softwarerequired for production. What they found was that therewere areas where they were lacking in knowledge andknew there were areas where they needed to providemore training.

From there it became a question of how do theyeffectively apply the training to these areas as targetedtraining. As Mr. Matteson explains, “If you send 5 peopleto a training class, a lot of times you get 3 out of the 5who know all of the stuff that they are teaching the first2 days and it’s a waste of their time. We really understoodthe need to have targeted training and that we weren’treinventing the wheel all the time. We really didn’tunderstand the best way to apply that until we had startedlooking at Pinnacle Series.”

Mr. Matteson had been introduced to Pinnacle Series athis previous job and was interested in deploying it at that

company but didn’t get the chance. “I was thrilled whenI came to Mazzetti that this was a viable option that wecould pursue because I knew it was going to be a verygood way to get a return on our investment and makesure that people had access to all the training that theyneed.”

After coordinating a test group and using Pinnacle Series,Mr. Matteson quickly came to the conclusion that thiswas the solution Mazzetti needed, given the difficulty ofhaving so many people remote and across differentoffices. This is particularly true when it comes time to theyearly updates of their Autodesk software.

“The yearly software releases from Autodesk hadbecome a serious challenge. We had started someYoutube-style training classes and getting multiple peoplefrom different disciplines within the office to train ontheir process. However, we didn’t really have an answerfor the deluge of new software features continuouslycoming out.” explains Mr. Matteson.

Pinnacle Series Client Case Study

Eagle PointSo!ware

He continues that “there’s a lot of pressure for all of usin the industry to utilize solutions like Bluebeam andNavisworks. It would take a team of 3-4 people workingfull-time to meet the training requirements of a companythe size of Mazzetti, doing so many types of work inenergy analysis, Mechanical, Electrical, Plumbing, andPlanning, and doing them effectively.” To him, goingwith Pinnacle Series was a no brainer in so many ways.

Also a no brainer for them was the implementationprocess. “Thankfully the implementation was prettyeasy,” says Mr. Matteson. Initially Mazzetti deployedPinnacle Series to any machine using Autodesk software.When they realized there was content for productsoutside Autodesk, like Bluebeam and Microsoft, theydeployed it company-wide so every user had access. Theyalso began putting custom content within PinnacleSeries, including office meetings, lunch-n-learn seminarsand training seminars.

The key at Mazzetti is to have everyone using PinnacleSeries. According to Mr. Matteson, “Every opportunitywe can, we are continuously trying to find ways ofdriving the traffic to Pinnacle Series.”

A big way they drive utilization is through their supportprocess. The rule at Mazzetti is that anytime a supportrequest comes in and that lesson is in Pinnacle Series, Mr.Matteson’s department sends the requester a link to thecontent in Pinnacle Series. This could be standardcontent in Pinnacle Series or custom content employeesat Mazzetti created. The requester would review thecontent and then respond if they had questionsafterward.

Because of this process, Mr. Matteson says that “thebottlenecks in support have been reduced” and he hasseen a decrease of 90% in employees who require follow-up assistance. He explains that without Pinnacle Series,Mazzetti would not have enough staff to be able tohandle the support requests. “It would require additionalemployees for us to be able to support people on thesame level as we are today.”

As an added benefit, Mr. Matteson has been able to gainan extra 2-4 hours per day, which allows him to work onhigher-end initiatives. He explains that employees areincreasing production levels as well. “We are able tomove our level of detail up in the Revit world by havingthis training available. As a new project begins, it’s notjust created in the same way it always has been. We’re ableto increase our training and our knowledge base enoughso that the higher end functions of the software are ableto be utilized.”

With Pinnacle Series “thebottlenecks in support havebeen reduced”.

Pinnacle Series Client Case Study

Eagle PointSo!ware

The benefits of Pinnacle Series extend to new employeesas well Mr. Matteson explains. “It doesn’t take as mucheffort to get a new employee up to speed because we canhave them use Pinnacle Series to go through theintroduction to Mazzetti and have them understand howtheir systems work a lot faster than before.”

To Mazzetti and Mr. Matteson, Pinnacle Series hasbecome the “single source of truth” for employees. “It’sour one-stop shop for any kind of training or anythingelse. We come up with as many reasons as we can tocentralize. Even our Mazzetti intranet links to thetraining, cheat sheet and workflow content in PinnacleSeries. All of our content points to a single place – andthat’s Pinnacle Series.”

About Eagle Point Software

Starting in 1983 with our founders’ roots in Engineering and Architecture, Eagle Point set out to solve problems for clients in the AECmarket and to take advantage of technology. Through our 33 years of evolution, we have moved from providing design tools, to puttingour focus on allowing our clients to take full advantage of the technology throughout their organization.

We’re not just trainers or book authors. We’re Engineers and Architects with over 100 years of combined experience who have helpedthousands of people use their Autodesk software better. Eagle Point was hand picked by Autodesk from over 4000 Developer NetworkMembers as one of 12 Preferred Industry Partners to engage and create unique plans that benefit end-users. These partnerships provideenhanced workflows, stronger localized solutions, increased product functionality, and improved productivity and efficiency.http://www.eaglepoint.com

Contact Us

600 Star Brewery DriveSuite 200Dubuque, IA 52001

800-678-6565563-556-8392 (outside US)sales@eaglepoint.com

“Every opportunity we can,we are continuously trying tofind ways of driving thetraffic to Pinnacle Series.”

Pinnacle Series Client Case Study

Eagle PointSo!ware