ACCESSIBILITY POLICYThis policy is designed to assist guests with disabilities, ensuring you have a safe fun filled day and the right expectation of our attractions. Certain rides and attractions in our Resort can be physically demanding and vigorous. Your health and safety is our number one priority, therefore we reserve the right to refuse admission to certain rides should we feel there is a danger to a particular individual for whatever reason. We have been advised by the Health and Safety Executive that refusal on the grounds of health and safety does not constitute discrimination.

ADMISSION RATESLEGOLAND® Windsor Resort has been designed with the needs of guests with disabilities firmly in mind. As we believe treating all people fairly the full admission rate will be charged. If a guest has a full time helper, a free ticket is available when documentation is presented at one of our ticket sales windows.

SHOPS AND RESTAURANTSAll our shops and restaurants within the Resort are wheelchair accessible. If assistance is needed within any of our outlets please do not hesitate to ask a member of staff.

RIDE ACCESS PASS POLICYThis policy is designed to make reasonable adjustments to assist guests who do not understand the concept of queueing.

In view of the level of accessibility across our Resort, wheelchair users will not receive a Ride Access Pass. For those attractions where access with a wheelchair is not available at the main entrance there will be an alternative route available. Please see map side of this policy to see detail of the access at each attraction.

Guests who qualify for the Ride Access Pass scheme must go to guest services either in the Beginning or Heartlake City with some form of documentation stating the nature of their disability. You may also register online where you can submit copies of your documentation prior to your visit to aid with any wait there may be and to prevent you from having to present this on each visit. Once you have registered for a season this will be valid for the entirety of that season.

The issuance of Ride Access Passes is based upon documented proof of disability such as a GP’s letter, association membership details, council run membership or anything from an official body that helps us understand how the nature of yours or party members disability may affect you in a theme park environment. Due to this we do not accept blue or orange badges as these do not explain the nature of the disability.

Our staff are not medically trained so unless there is a clear explanation of the nature of a disability stated we are unable to know what services may be required.

Guests who are issued Ride Access Passes will be required to sign a declaration when first registering.

To make the Ride Access Pass as user-friendly as possible we use smartphone technology, therefore in order to use our Ride Access Pass you will need to bring a smart phone.

Once you have presented all your documentation (online or at our guest services) and signed our declaration one of our staff will issue you with a login for access to your Ride Access Pass for the day. Each member of your party will also be given hand stamps a red one for the guest with the disability and black ones for the guests accompanying them. Please note that for each Ride Access Pass we issue there is a maximum of 4 people able to book on one ride at anytime. This should be the guest with a disability with up to 3 accompanying people. In order for the Ride Access Pass to be used the guest with the disability and the red hand stamp must be also experiencing the ride.

Each time you visit you will need to obtain a new login and new hand stamps.

Once logged in to your Ride Access Pass you will be able to book a ride, this will then notify you of a time to arrive at that ride so you do not have to physically wait in the main queue. On the map side of this policy you will see the appropriate entrance for each of the rides you are using. Once you have beeped in with the host on the ride using both your smart devices you will then be able to book your next one.

WHEELCHAIR USERSAt the LEGOLAND® Windsor Resort we have several rides and attractions where wheelchair users can remain within their chair, these are:

• LEGO® Star Wars™ Miniland Model Display

• Aero Nomad

• Heartlake Express

• Olivia’s House

• Hill Train

The following rides wheelchair access is via the exit, please see map side of this policy for location on each ride.

• S.Q.U.I.D Surfer (There are stairs to access here so this does require you to leave your wheelchair at the bottom, This ride requires you to stand for a minimum of 5 minutes).

• LEGO® City Coastguard HQ

• DUPLO® Train

• Scarab-bouncers

• Balloon School

• Dragon’s Apprentice

• Vikings’ River Splash

• Destiny’s Bounty (There is no Wheelchair access in any of this queue-line and stairs to access the ride, you must be able to stand and walk for a minimum of 5 minutes to experience this ride).

The following rides wheelchair access is via the Q-Bot entrance, please see map side of this policy for location on each ride.

• Raft Racers

• LEGO® City Driving School

• Laser Raiders

• Jolly Rocker

For wheelchair access to the Dragon please head towards the toilets in the Castle courtyard where you will find a lift to take you to the top. Please note you are required to walk and stand for a minimum of 5 minutes to experience this ride.

For wheelchair access to Mia’s Riding Adventure, head to the left of the main entrance.

For wheelchair access to LEGO® NINJAGO® The Ride please head through the shop, where at the back you will find a lift to take you to the top and then exit to the left. Please note you are required to walk from your wheelchair to the ride unassisted to ride.

GUEST AMENITIES AVAILABLE FOR RENT OR DEPOSITMANUAL WHEELCHAIRS are available on a first come first served basis from our Guest Service area in The Beginning. They can not be booked in advance. Please note that a refundable deposit is required.

COMPLIMENTARY AMENITIES AND SERVICES FOR USE IN PARKFIRST AID is located in Heartlake City where we have qualified first aid staff on duty at all times, if you need to change or undertake your own special treatments please do not hesitate to use our facility. In order to aid our guests we have a height adjustable hoist with a changing plinth.

CHILL OUT ZONE If you need somewhere quiet to go the staff in Heartlake City Guest Services will be more than happy to advise you.

TOILETS Each of our toilet blocks has at least one toilet accessible to guests with disabilities. In the majority of our blocks we also include toilets that are only accessible by a radar key. An additional toilet is available in our Heartlake City Guests Services. In each of our wheelchair-accessible toilets an alarm is fitted that can be activated in an emergency.

ASSISTANCE ANIMALSASSISTANCE ANIMALS are welcome but for safety reasons they are not permitted to ride on our attractions. A member of your party must stay with the assistance animal at all times.

PARKINGDISABLED CAR PARK A designated car park close to the entrance is reserved for guests with disabilities. There are signposts within the car parks to guide you to the parking facilities. If parking in a disabled bay please display your disability badge on your windscreen. Spaces are limited so we recommend coming early (note: standard parking charges apply).

ACCESSIBILITY POLICY

This policy is designed to assist guests with disabilities, ensuring you

have a safe fun filled day and the right expectation of our attractions.

TELL US ABOUT YOUR DAY – at the LEGOLAND® Windsor Resort we are committed to providing AWESOME days out that are accessible to all. We continually review our Accessibly Policy. If you have any feedback about your day please let us know.

40. PIRATE FALLS: TREASURE QUEST Water flume log ride with a steep drop, getting guests wet. Wheelchair Access: Main entrance.Ride Access Pass Access: Q-Bot entrance, to the left of main entrance.

41. CASTAWAY CAMP Pirate Adventure play area including a variety of playscapes at varying heights. Wheelchair Access: Entrance. Ride Access Pass Access: N/A.

42. JOLLY ROCKERA fast, high swinging galleon ride. Wheelchair Access: Q-Bot entrance, turn right at main entrance. Ride Access Pass Access: Q-Bot entrance, turn right at main entrance.

45. THE DRAGON Fast moving rollercoaster ride with slower themed section using smoke and strobe lighting. Wheelchair Access: Via a lift, to the left of the exit.Ride Access Pass Access: Q-Bot entrance, to the left of main entrance.

46. KNIGHTS’ QUESTFast spinning, undulating ride. Guests are forced outwards as the ride spins.Wheelchair Access: Main entrance.Ride Access Pass Access: Q-Bot entrance, to the left of main entrance.

47. DRAGON’S APPRENTICEMedium to fast moving roller coaster designed for younger children using smoke and strobe lighting effects.Wheelchair Access: Exit, to the right of the main entrance.Ride Access Pass Access: Q-Bot entrance, to the left of main entrance.

48. LEGO® NINJAGO® THE RIDE Interactive dark ride with 4D effects where guests use hand gestures to battle enemies on screen.Wheelchair Access: Via a lift in the shop, then to the left.Ride Access Pass Access: Q-Bot entrance, to the left of the main entrance.

49. DESTINY’S BOUNTYA rotating galleon ride. Wheelchair Access: Exit, to the left of the main entrance.Ride Access Pass Access: Exit, to the left of the main entrance.

50. COLE’S ROCK CLIMBOutdoor climbing wall. Wheelchair Access: Entrance. Ride Access Pass Access: N/A.

51. KAI’S SPINNERS Outdoor spinning play equipment. Wheelchair Access: Entrance. Ride Access Pass Access: N/A.

52. JAY’S LIGHTNING DRILL A 360 degree, reflex based game. Wheelchair Access: Entrance. Ride Access Pass Access: N/A.

53. ZANE’S TEMPLE BUILDA LEGO brick build area. Wheelchair Access: Entrance. Ride Access Pass Access: N/A.

54. VIKINGS’ RIVER SPLASH Water rapids ride. Wheelchair Access: Not Available. Ride Access Pass Access: Q-Bot entrance, to the left of main entrance.

55. SPINNING SPIDER Revolving spinning ride. Wheelchair Access: Entrance. Ride Access Pass Access: Q-Bot entrance, to the left of exit.

NINJAGO® WORLD

NEXO KNIGHTS™ KINGDOM

PIRATE SHORES

LAND OF THE VIKINGS

Star Wars™ and all characters, names and related indicia are © & ™ Lucasfilm Ltd. All rights reserved.

LEGO, the LEGO logo, the brick and knob configuration, the Minifigure, DUPLO, NINJAGO, NEXO KNIGHTS and LEGOLAND are trademarks of the LEGO Group. ©2017 The LEGO Group. SP1518

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HEARTLAKE CITY

IMAGINATION CENTRE

MINILAND

ADVENTURE LAND

LEGO CITY

LAND OF THE VIKINGS

THE BEGINNING

NEXO KNIGHTS KINGDOM

PIRATE SHORES

KINGDOM OF THE PHARAOHS

DUPLO VALLEY

ADVENTURE LAND

NINJAGO WORLD

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CONTINUED OVERLEAF ➤

RIDE SAFETY GUIDE Health, height, age and weight restrictions apply wherever you see these symbols. Please observe the ride safety guide signs at each ride.

Guests must be a minimum height of 0.9m to ride.

Guests must be a minimum height of 1.0m to ride.

Guests must be a minimum height of 1.1m to ride.

Guests must be a minimum height of 1.2m to ride.

Guests under the height of 0.9m must be accompanied by an adult.

Guests under the height of 1.1m must be accompanied by an adult.

Guests under the height of 1.3m must be accompanied by an adult.

For guests between 3 to 5 years old only.

For guests between 6 to 13 years old only.

Suitable for guests under 16 years old only.

Guests under 7 must be accompanied by an adult.

This ride is not recommended for guests with back or neck complaints, heart conditions, high blood pressure or broken limbs.

This ride is not recommended for guests with back or neck complaints, heart conditions, high blood pressure, broken limbs or pregnant guests.

Upper and/or lower body control may be required. Guests must be able to sit upright without assistance.

Rides with no minimum height restriction

Beware you will get wet!

1. LEGO® STAR WARS™ MINILAND MODEL DISPLAYAn indoor walk-through LEGO® model attraction based on Star Wars™. Wheelchair Access: Entrance. Ride Access Pass Access: Entrance.

2/3. HILL TRAIN Slow moving funicular railway. Wheelchair Access: Entrance. Top - Ride Access Pass Access: Exit, to the left of main entrance. Bottom - Ride Access Pass Access: Exit, to the right of the entrance.

5. MINILANDExtensive outdoor LEGO® models featuring famous landmarks and buildings.Wheelchair Access: Main path down from the Beginning area. Ride Access Pass Access: N/A.

7. THE LEGO® 4D MOVIE THEATREThrilling 3D adventure films with 4D physical effects including fire, smoke and wind. Arrive 15 minutes before show time to avoid disappointment.Wheelchair Access: Via priority seating entrance, to the right of the main entrance. Ride Access Pass Access: Via priority seating entrance, to the right of the main entrance.

8. SKY RIDERModerate speed aerial ride offering views of the Resort.Wheelchair Access: Q-Bot entrance, to the left of main entrance. Ride Access Pass Access: Q-Bot entrance, to the left of main entrance.

9. SPACE TOWERHand-pulley operated chairs that travel to the top of tower and gently abseil down.Wheelchair Access: Main Entrance. Ride Access Pass Access: Exit, to the right of the main entrance near operator booth.

11. DISCOVERY ZONEGuests can build and program LEGO® Robots, guests need to be able to use a computer mouse. LEGO model building also available.Wheelchair Access: Via Discovery Reception entranceRide Access Pass Access: Via Discovery Reception entrance

12. SPLASH SAFARIA wet play environment where children can splash and play with the large DUPLO® animals. Wheelchair Access: Main entrance. Ride Access Pass Access: N/A.

13. BRICKVILLE A dry play area where children can explore fantastical playscapes. Wheelchair Access: Main entrance. Ride Access Pass Access: N/A.

14. FAIRY TALE BROOKSlow boat ride with a fairy tale theme. Wheelchair Access: Main entrance. Ride Access Pass Access: Q-Bot entrance, to the left of the main entrance.

NOTE: Attraction numbers coincide with theResort Guide.

15. DUPLO® VALLEY AIRPORTHelicopters that ascend, descend and turn in response to joystick movements. Wheelchair Access: Main entrance. Ride Access Pass Access: Q-Bot entrance, to the right of the main entrance.

16. DUPLO® TRAIN Slow moving train for younger children. Wheelchair Access: Exit, to the left of the main entrance. Ride Access Pass Access: Exit, to the left of the main entrance.

17. DUPLO® THEATRE PUPPET SHOWCovered theatre venue – fairy tales depicted by puppets. Wheel Viewing area: Via back of theatre. Ride Access Pass Access: N/A.

18. RAFT RACERSFast and bumpy water-based raft ride. 2 riders minimum.Wheelchair Access: Q-Bot entrance, turn left at main entrance.Ride Access Pass Access: Q-Bot entrance, turn left at main entrance.

19. DRENCH TOWERSWater play area where older children can enjoy four slides and the deluge from the mighty tipping bucket. (Swimwear must be worn).Wheelchair Access: Main entrance.Ride Access Pass Access: Exit, gate near the Raft Racers exit, please speak to a member of staff.

20. LEGO® CITY DRIVING SCHOOLIndividual cars with interactive steering and acceleration.Wheelchair Access: Q-Bot entrance, to the left of the main entrance. Ride Access Pass Access: Q-Bot entrance, to the left of the main entrance.

21. LEGO® CITY COASTGUARD HQIndividual boats with interactive steering and acceleration.Wheelchair Access: Via the exit, which is round the side of the main entrance and Q-Bot entrance. Ride Access Pass Access: Q-Bot entrance, to the right of the main entrance.

22. L-DRIVERSIndividual cars with interactive steering and acceleration.Wheelchair Access: Main entrance. Ride Access Pass Access: Through the exit, via the celebration area of the left hand side of the ride.

23. BALLOON SCHOOL Rotating balloon gondola ride.Wheelchair Access: Q-Bot entrance, to the left of the main entrance. Ride Access Pass Access: Q-Bot entrance, to the left of the main entrance.

24. FIRE ACADEMY Four person fire trucks that are manually powered by the guests. 2 people must be capable of standing and pumping the trucks to make them move.Wheelchair Access: Main entrance. Ride Access Pass Access: Q-Bot entrance, opposite Balloon School.

26. ATLANTIS SUBMARINE VOYAGEA submarine underwater adventure amongst various aquatic animals. Wheelchair Access: Main entrance. Ride Access Pass Access: Q-Bot entrance, to the right of the main entrance.

27. S.Q.U.I.D. SURFERFast water Jet-ski ride where guests will get wet.Wheelchair Access: Not available. Ride Access Pass Access: Via the exit, to the right of the main entrance.

29. OLIVIA’S HOUSEExplore Olivia’s house with interactive LEGO Friends surprises around each corner. This is an unsupervised play area.Wheelchair Access: Main entrance.Ride Access Pass Access: N/A.

30. HEARTLAKE CITY EXPRESSSlow moving safari train, guests will get wet.Wheelchair Access: Main entrance.Ride Access Pass Access: Q-Bot entrance, to the right of the main entrance.

31. HEARTLAKE HARBOUR SHOW AREAFast paced shows including high dives from a 40ft lighthouse.Wheelchair Access: Via back of venue.Ride Access Pass Access: N/A.

32. MIA’S RIDING ADVENTUREFast revolving disc ride.Wheelchair Access: Wheelchair entrance, using a lift to the left of entrance. Ride Access Pass Access: Q-Bot entrance, to the left of the main entrance.

33. LASER RAIDERSDesert vehicle ride in the dark with interactive elements and strobe lighting effects. Shoot targets using a laser blaster.Wheelchair Access: Q-Bot entrance, to the right of the main entrance.Ride Access Pass Access: Q-Bot entrance, to the right of the main entrance.

34. SCARAB BOUNCERSBouncing tower ride. Wheelchair Access: Exit, to the right of the entrance.Ride Access Pass Access: Exit, to the right of the entrance.

36. THUNDER BLAZERRevolving low level chair swinger.Wheelchair Access: Main entrance. Ride Access Pass Access: Q-Bot entrance, to the left of the main entrance.

37. DESERT CHASERevolving carousel.Wheelchair Access: Main entrance.Ride Access Pass Access: Exit, to the left of the entrance, next to the operators booth.

38. AERO NOMADRevolving Ferris wheel ride. Wheelchair Access: Main entrance. Ride Access Pass Access: Exit, to the right of the main entrance.

ADVENTURE LAND

LEGO® CITY

MINILAND

THE BEGINNING

KINGDOM OF THE PHARAOHS

DUPLO® VALLEY

HEARTLAKE CITY

IMAGINATION CENTRE