PK priručnik kvalitete

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  • 7/28/2019 PK prirunik kvalitete

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  • 7/28/2019 PK prirunik kvalitete

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    ^fifuoiotf u U`fao Xtrbdohb3 ;;>

    U[O[VDOJ XVXWB^B J^BIOWFWF UXJ

    Xustbv uprbvicbdcb jvbiotft`m Ozgbdcf3 2

    U@UOX [F^OSOCB G@JVMFDWB

    [fvozocb [fvogorbdf strbdohf ,t`jb/ g`jumfdtb Gbtum[fvogorb`

    ,omf o p`tpos/

  • 7/28/2019 PK prirunik kvalitete

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    ^fifuoiotf u U`fao Xtrbdohb3 8;>

    U[O[VDOJ XVXWB^B J^BIOWFWF UXJ

    Xustbv uprbvicbdcb jvbiotft`m Ozgbdcf3 2

    X^[LBUrorudoj sustbvb jvbiotftf cf g`jumfdt zb udutbrdcf o vbdcsjf p`trfkf) j`co gbcf `sd`vdfzdbbcjf ^fifuoiotb u U`fao) zbhrtbdu p`iotoju jvbiotftf) dbod ug`v`icbvbdcb zbltcfvombmfudbr`gdf d`rmf OX@ ?5523;555) fur`psjf d`rmf FD OX@ ?5523;55< o lrvbtsjf d`rmf L[D FDOX@ ?5523;55?) tf dbod `stvbrovbdcb p`stbvicfdol hoicfvb$

    @UXFA

    Xtrud` `krbz`vbdcf u ko`tfldojom o grutvfdom p`grucomb) tf propbgdf strudf o fvfdtubid`zdbdstvfdf gcfibtd`sto$

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    ^fifuoiotf u U`fao Xtrbdohb3 7;>

    U[O[VDOJ XVXWB^B J^BIOWFWF UXJ

    Xustbv uprbvicbdcb jvbiotft`m Ozgbdcf3 2

    XBG[BC

    2$ V^@G 62$2$ U`gbho zb j`dtbjt ^fifuoiotb u U`fao 62$;$ @ ^fifuoiotu u U`fao 62$8$ @ga`v`rd`sto zb sustbv uprbvicbdcb jvbiotft`m >$2$ Urokbvicbdcf rfsursb 2>>$;$ Icugsjo rfsurso 2>>$8$ Odnrbstrujturb 2>>$7$ [bgdb `j`iodb 2>1$ [FBIOSBHOCB VXIVAB 211$2$ Uibdorbdcf rfbiozbhocf usiuab 211$;$ Ur`hfso usmcfrfdo prfmb j`rosdoju usiuab 211$8$ Ur`cfjtorbdcf o rbzv`c 2$ Vprbvicbdcf prfm`m zb dbgz`r o mcfrfdcf ;8

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    ^fifuoiotf u U`fao Xtrbdohb3 6;>

    U[O[VDOJ XVXWB^B J^BIOWFWF UXJ

    Xustbv uprbvicbdcb jvbiotft`m Ozgbdcf3 2

    2$ V^@G2$2$ U@GBHO SB J@DWBJW ^FIFVOIOWB V U@FAO

    Bgrfsb3 ^uj`vbrsjb 2187555 U`fabLrvbtsjb

    Wfifn`d3 ,587/ ;12-55

    U[O[VDOJ XVXWB^B J^BIOWFWF UXJ

    Xustbv uprbvicbdcb jvbiotft`m Ozgbdcf3 2

    ustr`c o ozv`fdcf rfg`votol o ozvbdrfgdol spfhocbiostojol gopi`msjol strudol stugocb ozp`grucb ko`tfldojol o grutvfdol zdbd`sto u trbcbdcu `g gvocf a`godf zbvrftj`m j`colstugfdt stcff modombid` 2;5 FHWX k`g`vb o strudo dbzov strudo spfhocbiostodfdcfr

    `kbvicbdcf vos`j`strud`a rbgb tf zdbdstvfd`-ostrbovbj`ab rbgb) ustr`c o ozv`fdcfpr`arbmb stbid`a usbvrbvbdcb) ozgbvbjb) jdcododb o odn`rmbhocsjb gcfibtd`st vfzbdf uztfmficdu gcfibtd`st) `rabdozbhocb tfbcfvb) sfmodbrb tf strudol o zdbdstvfdol sjup`vb$

    Xvfujupdb gcfibtd`st ^fifuoiotb usmcfrfdb cf prubdcu usjibfdol o hoicbdol zdbdcb o vcftodbj`cf `sp`s`kicbvbcu stugfdtf zb dfp`srfgd` ujicuovbdcf u rbgdo pr`hfs ooio gbicdcf`krbz`vbdcf$ V `stvbrovbdcu sv`cf gcfibtd`sto ^fifuoiotf surbucf sb siodom ustbd`vbmb u[fpukioho Lrvbtsj`c) b p`sfkdu p`z`rd`st progbcf pr`mcfdcovom p`trfkbmb a`sp`gbrstvb oj`dtoduorbd` sf usjibucf s osjustvomb fur`psj`a) bio o svcftsj`a `krbz`vd`a pr`st`rb$ Db^fifuoiotu omb ujupd` 7? zbp`sifdol gcfibtdojb `g fab ;1 `s`kb u dbstbvdom zvbdcomb$

    Xiojb 2$ Sarbgb ^fifuoiotb u U`fao

    ^fifuoiotf u U`fao `sd`vbd` cf 2??

  • 7/28/2019 PK prirunik kvalitete

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    ^fifuoiotf u U`fao Xtrbdohb3 1;>

    U[O[VDOJ XVXWB^B J^BIOWFWF UXJ

    Xustbv uprbvicbdcb jvbiotft`m Ozgbdcf3 2

    dbstbvb suk`t`m zb ozvbdrfgdf stugfdtf dbstbvdo mbtfrocbi g`stupbd db wfku strudb prbjsb j`cb sf ozv`go u surbgdco s a`sp`gbrsjom sukcfjtomb pr`cfjt mfudbr`gdf strud`-zdbdstvfdf j`dnfrfdhocf +^biios Burfb+ mfudbr`gdb rbzmcfdb stugfdbtb$

    Dbstbvdf kbzf ^fifuoiotb u U`fao su3 dbstbvdo p`ioa`do vod`arbgb o v`dcbjb) sp`rtsjo tfrfdo)dbstbvdo `kcfjt +Jiocft o sprfmotf vodb+) vodsjo ibk`rbt`roc) vodsjo p`grum o Urbjtojum$

    Xiojb ;$ ^od`arbg ^fifuoiotb o dbstbvdo `kcfjt Jiocft o sprfmotf vodb

    Db ^fifuoiotu p`st`co o ^ogf`j`dnfrfdhocsjb gv`rbdb tf odn`rmbtojo jbkodfto) b stugfdt ombcum`aud`st j`rotfdcb rbudbib sb stbidom prostup`m Odtfrdftu o u l`gdohomb zarbgf$

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    ^fifuoiotf u U`fao Xtrbdohb3

    U[O[VDOJ XVXWB^B J^BIOWFWF UXJ

    Xustbv uprbvicbdcb jvbiotft`m Ozgbdcf3 2

    Xiojb 8$ ^ogf`j`dnfrfdhocsjb gv`rbdb

    2$8$ @GA@^@[D@XWO SB XVXWB^ VU[B^ICBDCB J^BIOWFW@M

    Gfjbd omb hcfi`jupdu `ga`v`rd`st zb uv`fdcf o `grbvbdcf sustbvb uprbvicbdcb jvbiotft`m$Gfjbd omfducf o p` p`trfko smcfdcucf p`vcfrfdstv` zb jvbiotftu$ U`vcfrfdstv` zb jvbiotftu odf

    pr`gfjbd zb dbstbvu) prfgstbvdoho bgmodostrbtovd`a `s`kicb) bsostfdbtb) dbstbvd`a `s`kicb ostugfdbtb$ Xtrud` vocff ^fifuoiotb omfd`vbi` cf o prfgstbvdoj uprbvf zb jvbiotftu$ Sbpr`v`fdcf sustbvb uprbvicbdcb jvbiotft`m u prbjso zbgufdo su svo gcfibtdoho ^fifuoiotb$

    2$7$ DBGS@[ DBG U[O[VDOJ@M J^BIOWFWF

    Urorudoj jvbiotftf cf `sd`vdo g`jumfdt j`co `posucf sustbv uprbvicbdcb jvbiotft`m db^fifuoiotu$ @stbio g`jumfdto `kulvbbcu p`stupjf) rbgdf uputf o `krbshf) tfmficdfg`jumfdtf ^fifuoiotb) tf `stbif g`jumfdtf udutbrdcfa o vbdcsj`a p`grocftib) j`co sf sp`modcuu g`jumfdtomb sustbvb uprbvicbdcb jvbiotft`m$

    Sb ozrbgu Urorudojb jvbiotftf zbgufd` cf p`vcfrfdstv` zb jvbiotftu j`cfa omfducf Gfjbd$Urocfgi`af zb ozmcfdf Urorudojb jvbiotftf m`f p`tbjduto koi` j`co gcfibtdoj ^fifuoiotb oprfgi`oto ol prfgscfgdoju p`vcfrfdstvb zb jvbiotftu u posbd`m `kioju prfj` Ur`fidojb `gcfib)Gfjbdbtb oio v`gotficb p`cfgodol siuko$

    Db svbj`m sbstbdju uprbvf zb `hcfdu sustbvb uprbvicbdcb jvbiotft`m uprbvb `hcfdcucfprojibgd`st sbgrbcb Urorudojb jvbiotftf u `gd`su db tfjuf p`si`vbdcf o) bj` cf t` promcfdcov`)gbcf prfgsfcgdoju p`vcfrfdstvb zb jvbiotftu procfgi`af zb ozmcfdf$

    2$6$ @XD@^DF VXIVAF O J@[OXDOHO VXIVAB ^FIFVOIOWB

    @sd`vdb usiuab ^fifuoiotb cf prfd`fdcf zdbdcb) j`cf sf pr`v`go jr`z `krbz`vbdcf o oz`krbzku)

    tf strudf pr`cfjtf) rbg`vf) sjup`vf) sbvcft`vbdcb) tf ozgbvbdcf ugkfdojb o sjropto$ @sd`vdoj`rosdoho usiuab ^fifuoiotb su stugfdto$ Jb` p`tvrgu `kbvicfd`a prfd`fdcb zdbdcb ^fifuoiotfozgbcf gopi`mfsvcfg`gkf stugfdtomb j`co su uspcfd` zbvroio stugoc) b stugfdtomb j`co suuposbdo prfmb K`pi`dcsj`m pr`hfsu ozgbcf o g`pusju osprbvu ` stugocu$

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    ^fifuoiotf u U`fao Xtrbdohb3 ?;>

    U[O[VDOJ XVXWB^B J^BIOWFWF UXJ

    Xustbv uprbvicbdcb jvbiotft`m Ozgbdcf3 2

    2$>$ U[OMCFDCFDO G@JVMFDWO

    2$>$2$ SBJ@DXJO) U@GSBJ@DXJO BJWO O XWBDGB[GO

    - Sbj`d zdbdstvfd`c gcfibtd`sto o vos`j`m `krbz`vbdcu DD ,kr$ 2;8;558)256;557 /

    - Sbj`d ` rbgu DD ,kr$ 27?5?/

    - Sbj`d ` jdcodohbmb DD ,kr$ 256?1 /

    - Sbj`d ` cbvd`c dbkbvo DD ,kr$ 22551) 2;65< /- Xtbtut ^fifuoiotb u U`fao

    - Urbvoidoj prbvoiomb stugorbdcb

    - Urbvoidoj ` ustr`cstvu rbgdol mcfstb o p`i`bcb db ^fifuoiotu u U`fao

    - Urbvoidoj ` rbgu

    - Urbvoidoj ` zbvrd`m rbgu

    - Urbvoidoj ` ustr`cu o gcfi`vbdcu sustbvb zb `soaurbdcf jvbiotftf db ^fifuoiotu u U`fao

    - Urbvoidoj ozgbvbj`c gcfibtd`sto

    - Urbvoidoj ` dbodu o uvcftomb j`rotfdcb jdcododf arbf jdcodohf ^fifuoiotb u U`fao- Urorudoj sustbvb jvbiotftf ^fifuoiotb u U`fao

    - D@[MB 3 L[D OX@ ?552 3 ;55? ,bj` docf gruabocf dbvfgfd`/

    2$1$ GFNODOHOCF

    oz`krbzkb - stcfhbdcf zdbdcb o vcftodb putfm uvcfkbvbdcb o svibgbvbdcb strudol pr`arbmbp`sfkdf dbmcfdfd`rmb - d`rmb L[D FD OX@?5523;55? ,bj` docf grujocf dbvfgfd`/`krbz`vbdcf - stcfhbdcf zdbdcb o vcftodb u sji`pu rfg`vd`a j`i`vbdcbUrorudoj - Urorudoj jvbiotftf fifuoiotb u U`faoprbvoib stugorbdcb - Urbvoib stugorbdcb db strudom stugocomb ^fifuoiotb u U`faouprbvb - dbcvob `pfrbtovdb uprbvb ^fifuoiotb ,vogo t`ju 6$2/^fifuoiotf - ^fifuoiotf u U`faoSbj`d - Sbj`d ` zdbdstvfd c gcfibtd`sto o vos`j`m `krbz`vbdcu ,Dbr`gdf d`vodf kr 2;8;558$)256;557$/

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    ^fifuoiotf u U`fao Xtrbdohb3 25;>

    U[O[VDOJ XVXWB^B J^BIOWFWF UXJ

    Xustbv uprbvicbdcb jvbiotft`m Ozgbdcf3 2

    ;$ U@IOWOJB J^BIOWFWF

    ^`fd` vibstot`m odohocbtov`m) utcfhbcomb trotb o mfudbr`gdom pr`posomb zb `krbz`vbdcf)Xtrud` vocff ^fifuoiotb ustrbcbvb db `grbvbdcu o rbzvocbdcu sustbvb uprbvicbdcb jvbiotft`m$Wbj` ^fifuoiotf odohorb vfu m`tovorbd`st stugfdbtb o zbp`sifdojb) `soaurbvb k`icu`rabdozorbd`st rbgb o p`si`vbdcb) odo cbsdu p`gcfiu `ga`v`rd`sto o `vibtfdcb tf p`vfbvb uaifgj`g sv`col j`rosdojb$

    ^fifuoiotf cf p` sv`com pr`arbmomb) p` sv`c`c `rabdozbhoco o tfldoj`c `prfmicfd`sto vri`suvrfmfdb vos`j`j`isjb ustbd`vb$ @sd`vdb su mu `koicfcb3

    nodbdhocsj` p`si`vbdcf j`cf m`auucf p`tpudu odtfarorbd`st fifuoiotb: `gcfio) db j`comb sf ozv`gf strudo stugoco) tf sf ustr`cbvb o ozv`go dbstbvdo o strudo rbg tf

    p` p`trfko zdbdstvfdo rbg ozvfgkb dbstbvdol pibd`vb o pr`arbmb u p`tpud`sto usjibfdol s prfp`rujbmb K`i`dcsjf

    gfjibrbhocf: `soaurbdcf procfd`sb FHWX-jrfgotb o m`koid`st stugfdbtb o dbstbvdojb: p`tohbdcf bjtovd`a ujicuovbdcb stugfdbtb u dbstbvdo pr`hfs) uprbvdb tocfib o ostrbovbjf

    pr`cfjtf tf dcol`vf ozvbddbstbvdf bjtovd`sto: j`dtoduorbd` prbfdcf jvbiotftf dbstbvdol bjtovd`sto tfmficfm `k`strbd`ab `hcfdcovbdcb

    dbstbvdojb o stugfdbtb: p`tohbdcf dbstbvd`a o zdbdstvfd`a usbvrbvbdcb dbstbvdojb o surbgdojb: `grbvbdcf o udbprffdcf sustbvb uprbvicbdcb jvbiotft`m o p`si`vbdcfm ,L[D FD OX@

    ?5523;55?/: prbfdcf p`trfkb a`sp`gbrstvb o grutvfdf zbcfgdohf pro ozrbgo d`vol dbstbvdol pibd`vb o

    pr`arbmb) uz uv`fdcf d`vol o suvrfmfdol pr`arbmb db j`comb f sf stvbrbto d`vftrbgohocf:

    `tv`rfd`st prfmb mfudbr`gd`c surbgdco rbgo provibfdcb mfudbr`gdol pr`arbmb ostrbdol stugfdbtb$

    ^cfrucuo gb cf jvbiotftb vos`j`a `krbz`vbdcb cfgbd `g tfmficdol prfguvcftb p`vfbdcuj`djurfdtd`sto dbho`dbid`a a`sp`gbrstvb db svcftsj`m trotu) Xtrud` vocff ^fifuoiotb gbcfpudu p`grju uv`fdcu sustbvb uprbvicbdcb jvbiotft`m u `vu srfgodu$ V vfzo s tom p`guzombcu sfsvf bjtovd`sto gb sf p`iotojb jvbiotftf rbzumocf) pr`v`go o `grbvb db svom rbzodbmb ^fifuoiotb$

    Ur`v`gfo p`iotoju jvbiotftf db ^fifuoiotu u U`fao) fiom` dbaibsotogb +mo stvbrbm` odtfifjtubido jbpotbi zb k`icu kugud`st+

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    ^fifuoiotf u U`fao Xtrbdohb3 22;>

    U[O[VDOJ XVXWB^B J^BIOWFWF UXJ

    Xustbv uprbvicbdcb jvbiotft`m Ozgbdcf3 2

    8$ VXW[@C ^FIFVOIOWB8$2$ G[VW^FDO @GCFI

    ,strudo stugoco 8 a`godf 2

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    ^fifuoiotf u U`fao Xtrbdohb3 2;;>

    U[O[VDOJ XVXWB^B J^BIOWFWF UXJ

    Xustbv uprbvicbdcb jvbiotft`m Ozgbdcf3 2

    8$7$ OS^BDBXWB^DO VXW[@C

  • 7/28/2019 PK prirunik kvalitete

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    ^fifuoiotf u U`fao Xtrbdohb3 28;>

    U[O[VDOJ XVXWB^B J^BIOWFWF UXJ

    Xustbv uprbvicbdcb jvbiotft`m Ozgbdcf3 2

    8$6$ XIOCFG O MFVX@KD@ GCFI@^BDCF U[@HFXB

    ^os`j`j`isj` `krbz`vbdcf o oz`krbzkb) strudo o zdbdstvfdo rbg) tf ozgbvbjb gcfibtd`st) jb` `sd`vdfgcfibtd`sto fifuoiotb pr`v`gf sf u dfj`ioj` `sd`vdol rbgdol pr`hfsb3b/ Vposo ,u prvu a`godu o u vof a`godf stugocb/)k/ Dbstbvb)h/ Ospoto ,p`cfgodol j ifaocb o gopi msjo/)g/ Xtrudo o zdbdstvfdo rbg)f/ Ozgbvbtv` on/ Oz`krbzkb

    @vo pr`hfso gftbicd` su `posbdo u pr`hfgurbmb sustbvb uprbvicbdcb jvbiotft`m) b dcol`v siocfg omfus`kd` gcfi`vbdcf projbzbd` cf db sicfgffm gocbarbmu3

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    ^fifuoiotf u U`fao Xtrbdohb3 27;>

    U[O[VDOJ XVXWB^B J^BIOWFWF UXJ

    Xustbv uprbvicbdcb jvbiotft`m Ozgbdcf3 2

    7$ XVXWB^ VU[B^ICBDCB J^BIOWFW@M7$2$ @UFDOW@

    ^fifuoiotf cf usp`stbvoi`) g`jumfdtorbi`) promocfdoi` o `grbvb sustbv uprbvicbdcb jvbiotft`m odfprfjogd` p`k`icbvb dcfa`vu uodj`vot`st u sjibgu sb zbltcfvomb d`rmf L[D FD OX@?5523;55?$ ^fifuoiotf cf utvrgoi` pr`hfsf j`co su p`trfkdo zb sustbv uprbvicbdcb jvbiotft`m o`soaurbi` dcol`vu promcfdu jr`z `rabdozbhocu) grfgoi` siocfg o mfus`kd` gcfi`vbdcf tol pr`hfsb)`grfgoi` jrotfrocf o mft`gf p`trfkdf gb sf `soaurb uodj`vot` `gvocbdcf o uprbvicbdcf tompr`hfsomb) `soaurbi` g`stupd`st p`trfkdol rfsursb o odn`rmbhocb p`trfkdol zb p`tp`ru propr`v`fdcu o dbgzorbdcu tol pr`hfsb) pr`v`go dbgz`r) mcfrfdcf o bdbiozu tol pr`hfsb) tf pr`v`go

    p`stupjf dudf zb `stvbrovbdcf pibdorbdol rfzuitbtb o dfprfjogd` p`k`icbvbdcf tol pr`hfsb$

    7$;$ G@JVMFDWBHOCB XVXWB^B VU[B^ICBDCB J^BIOWFW@M

    G`jumfdtbhocb sustbvb uprbvicbdcb jvbiotft`m sbgrbvb prorudoj jvbiotftf) j`co ujicuucfp`iotoju jvbiotftf) g`jumfdtorbdf pr hfgurf) rbgdf uputf o `krbshf) g`jumfdtf j`co su p`trfkdo^fifuoiotu jbj` ko `soaurbi` uodj`vot` pibdorbdcf) pr`v`fdcf o uprbvicbdcf vibstotompr`hfsomb) tf zbposf$ Hoicfvo jvbiotftf p`stbvicbcu sf db sbstbdhomb uprbvf ^fifuoiotb o sbstbvdosu go` zbposdojb sb sbstbdbjb$ Vsp`stbvicfd cf g`jumfdtorbdo p`stupbj j`co gfnodorb p`trfkd`uprbvicbdcf zb `g`krbvbdcf promcfrfd`sto g`jumfdtb procf `kcbvicovbdcb) prfaifg o`suvrfmfdcbvbdcf jbgb cf p`trfkd` tf p`d`vd` `g`krbvbdcf g`jumfdtb) `soaurbvbdcf`zdbovbdcb ozmcfdb o stbtusb dbcd`vocfa ozgbdcb g`jumfdtb) `soaurbvbdcf g`stupd`sto

    `ga`vbrbcuf vfrzocf g`jumfdtb db mcfstu up`trfkf) `soaurbvbdcf oticov`st g`jumfdtb odcol`v` krz` prfp`zdbvbdcf) `soaurbvbdcf gb su g`jumfdto vbdcsj`a p`grocftib `zdbfdo ,agcf cft` p`trfkd`/) tf sprfbvbdcf dfl`todf promcfdf zbstbrcfiol g`jumfdbtb o promcfrfd``zdbovbdcf bj` sf uvbcu oz koi` j`cfa rbzi`ab$Sbposo su usp`stbvicfdo o `grbvbdo jbj` ko sf`soaurb` g`jbz ` sujibgd`sto sb zbltcfvomb o ` uodj`vot`m pr`v`fdcu sustbvb uprbvicbdcbjvbiotft`m$ Vsp`stbvicfd cf g`jumfdtorbdo p`stupbj j`co `grfucf p`trfkd` uprbvicbdcf zb`zdbovbdcf) p`lrbdu) zbtotu) pr`dbibfdcf) vrocfmf uvbdcb o g`stupd`st zbposb$

    ^fzb s g`jumfdtorbdom pr`hfgurbmb3 Ozrbgb o `zdbbvbdcf p`stupbjb sustbvb jvbiotftf U[-52-2$5 Vprbvicbdcf g`jumfdtomb sustbvb jvbiotftf U[-5;-2$5

    6$ @GA@^@[D@XW VU[B^F6$2$ @U[FGOCFICFD@XW VU[B^F

    Sb p`trfkf sustbvb uprbvicbdcb jvbiotft`m uprbvu ^fifuoiotb prfgstbvicb gfjbd$ Gfjbd p`p`trfko bdaborb o db sbstbdjf p`zovb tbcdojb) pr`gfjbdf) pr`fidojf `gcfib) v`gotficf strudolsiuko o `stbiol ustr`ckfdol cfgodohb) tf prfgstbvdojf stugfdbtb$ Vprbvb pr`v`go sv`cf `giujfvfzbdf zb jvbiotftu jr`z Xtrud` vocff o `stbib p`st`cfb tocfib ^fifuoiotb pr`posbdb Sbj`d`m otfmficdom bjtomb ^fifuoiotb$ Vprbvb sf `prfgocfioib zb uv`fdcf o promcfdu sustbvb uprbvicbdcbjvbiotft`m tf dfprfjogd` p`k`icbvbdcf dcfa`vf uodj`vot`sto s p`m`u `kbvcfovbdcb `s`kicb^fifuoiotb ` vbd`sto zbg`v`icbvbdcb zbltcfvb j`rosdojb o promcfdcovol pr`posb) usp`stbvicbdcbp`iotojf jvbiotftf) usp`stbvicbdcb hoicfvb jvbiotftf) pr`v`fdcb uprbvodol `hcfdb sustbvb o`soaurbvbdcb g`stupd`sto rfsursb$

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    ^fifuoiotf u U`fao Xtrbdohb3 26;>

    U[O[VDOJ XVXWB^B J^BIOWFWF UXJ

    Xustbv uprbvicbdcb jvbiotft`m Ozgbdcf3 2

    6$;$ VXMCF[FD@XW DB J@[OXDOJB VXIVAB

    Vprbvb cf `soaurbib gb su zbltcfvo j`rosdojb usiuab utvrfdo o ospudcfdo s hoicfm p`vfbdcbdcfa`vb zbg`v`icstvb$ Sbltcfvo su utvrfdo jr`z pr`arbmf o ozvfgkfdf pibd`vf stugocb) bzbg`v`icstv` j`rosdojb sf prbto jr`z pr`v`fdcf bdjftb o bdbiozorbdcf dcol`vol rfzuitbtb$

    ^fzb s g`jumfdtorbdom pr`hfgurbmb3 U`sugkb jdcoab u jdcodoho U[-58-2$5 Xtugfdtsjb fvbiubhocb dbstbvf o dbstbvdojb U[-22-2$5

    6$8$ U@IOWOJB J^BIOWFWFVprbvb cf `soaurbib gb cf p`iotojb jvbiotftf promcfrfdb hoicfvomb ^fifuoiotb) gb sbgro`prfgcficfd`st zb ospudcbvbdcf zbltcfvb o dfprfjogd` p`k`icbvbdcf uodj`vot`sto sustbvbuprbvicbdcb jvbiotft`m) gb `soaurbvb `jvor zb usp`stbvicbdcf o `hcfdu hoicfvb jvbiotftf) gb cfp`zdbtb o rbzumicovb db ^fifuoiotu) tf gb sf `hcfdcucf u hoicu trbcdf promcfrfd`sto$

    ^fzb s g`jumfdtorbdom pr`hfgurbmb3 Urbfdcf odgojbt`rb jvbiotftf U[-2>-2$5

    6$7$ UIBDO[BDCF

    Vprbvb usp`stbvicb hoicfvf jvbiotftf) j`co su mcfricovo o u sjibgu s p`iotoj`m jvbiotftf$Vprbvbpr`v`go pibdorbdcf sustbvb uprbvicbdcb jvbiotft`m u svrlu ospudcbvbdcb zbltcfvb o `stvbrovbdcbhoicfvb jvbiotftf) tf `soaurbvb gb cf hcfi`vot`st sustbvb uprbvicbdcb jvbiotft`m `grbdb jbgb sfpibdorbcu o pr`v`gf pr`mcfdf sustbvb uprbvicbdcb jvbiotft`m$

    6$6$ @GA@^@[D@XW) @^IBXWO O @KB^CFO^BDCF

    Vprbvb cf `grfgoib o `kzdbdoib `ga`v`rd`sto o `vibsto udutbr ^fifuoiotb$Vprbvb cf omfd`vbibp`vcfrfdstv` zb jvbiotftu o prfgstbvdojb uprbvf zb jvbiotftu j`co) df`vosd` ` `stbiom`ga`v`rd`stomb) omb `ga`v`rd`st o `vibsto j`cf ujicuucu `soaurbdcf gb su pr`hfso dudo zbsustbv uprbvicbdcb jvbiotft`m usp`stbvicfdo) tf promocfdcfdo o `grbvbdo$ Urfgstbvdoj uprbvf zbjvbiotftu `kbvcftbvb uprbvu ` sustbvu uprbvicbdcb jvbiotft`m o koi` j`c`c p trfko zbp`k`icbvbdcfm) tf `soaurbdcf pr`mohbdcb svocfsto ` zbltcfvomb j`rosdojb usiuab db ^fifuoiotu$Gb ko usp`stbvoib `ga`vbrbcuf pr`hfsf j`mudojbhocf o `kbvcfovbdcb ` uodj`vot`sto sustbvbuprbvicbdcb jvbiotft`m) uprbvb omb db rbsp`ibabdcu p`vrfmfdf sbstbdjf sb zbp`sifdohomb)Odtfrdft strbdohf ^fifuoiotb tf sustbv odtfrdf j`mudojbhocf fifjtr`doj`m p`t`m oiorbsp`gcfi m odtfrdol p`rujb$

    6$>$ VU[B^ODB @HCFDB XVXWB^B

    Vprbvb u pibdorbdom rbzg`kicomb) b dbcmbdcf cfgd`m a`godcf) `hcfdcucf sustbv uprbvicbdcbjvbiotft`m gb ko `soaurbib dcfa`vu dfprfjogdu promcfrfd`st) projibgd`st o uodj`vot`st$ W`m

    `hcfd`m cf `kulvbfdb pr`hcfdb m`aud`sto zb p`k`icbvbdcf o p`trfkb zb pr`mcfdbmb sustbvbuprbvicbdcb jvbiotft`m) ujicuucuo p`iotoju jvbiotftf$Db sbstbdhomb uprbvf p`stbvicbcu sfjrbtj`r`do o gua`r`do hoicfvo jvbiotftf) tf prbto dcol`vb rfbiozbhocb$^`gf sf zbposdoho db

  • 7/28/2019 PK prirunik kvalitete

    16/26

    ^fifuoiotf u U`fao Xtrbdohb3 2>;>

    U[O[VDOJ XVXWB^B J^BIOWFWF UXJ

    Xustbv uprbvicbdcb jvbiotft`m Ozgbdcf3 2

    sbstbdhomb uprbvf db j`comb sf pr`v`go `hcfdb sustbvb uprbvicbdcb jvbiotft`m$Vibzdo p`gbho zbuprbvodu `hcfdu sustbvb sbgrbvbcu p`gbtjf ` rfzuitbtomb df`vosdol `hcfdb) p`vrbtdomodn`rmbhocbmb `g j`rosdojb usiuab) pr`hfsu o sujibgd`sto usiuab) stbtusu prfvfdtovdol o p`prbvdolrbgdcb) dbjdbgdom rbgdcbmb j`cf su p`sicfgohb prftl`gdf uprbvodf `hcfdf sustbvb) pr`mcfdbmbj`cf m`au utcfhbto db sustbv uprbvicbdcb jvbiotft`m o prfp`rujbmb zb p`k`icbvbdcf$Vprbvbbdbiozorb svf promicfdf uibzdf p`gbtjf o rbzmbtrb mcfrf j`comb f sf uji`doto dfsujibgd`sto odcol`vo p`tfdhocbido uzr`ho) tf pr`vfsto p`k`icbdcb u p`si`vbdcu$ [fzuitbto uprbvodf `hcfdusustbvb ujicuucu svbju `giuju o rbgdcu j`cb sf `gd`so db p`k`icbvbdcf uodj`vot`sto sustbvbuprbvicbdcb jvbiotft`m o dcfa`vol pr`hfsb) p`k`icbvbdcf usiuab s `kzor`m db zbltcfvf j`rosdojb op`trfkdf rfsursf$

    ^fzb s g`jumfdtobdom pr`hfgurbmb3 Vprbvodb `hcfdb sustbvb jvbiotftf U[-2?-2$5

    >$ VU[B^ICBDCF [FXV[XOMB>$2$ U[OKB^ICBDCF [FXV[XB

    ^fifuoiotf cf `grfgoi` o `soaurbi` rfsursf p`trfkdf zb promcfdu o `grbvbdcf sustbvb uprbvicbdcbjvbiotft`m o dfprfjogd` p`k`icbvbdcf dcfa`vf uodj`vot`sto) tf zb p`vfbdcf zbg`v`icstvbj`rosdojb usiuab ospudcbvbcuo dcfa`vf zbltcfvf$ W` cf p`stoadut` omfd`vbdcfm p`vcfrfdstvb zbodohocbid` usp`stbvicbdf sustbvb uprbvicbdcb jvbiotft`m o df`vosdol `hcfdcovbb sustbvbuprbvicbdcb jvbiotft`m zb dcfa`v` rfg`vot` `grbvbdcf o p`k`icbvbdcf$

    ^fzb s g`jumfdtorbdom pr`hfgurbmb3 Ozrbgb o `zdbovbdcf p`stupbjb sustbvb jvbiotftf U[-52-2$5

    >$;$ ICVGXJO [FXV[XO

    @s`kf j`cf ozv`gf p`si`vf j`co utcfu db jvbiotftu usiuab su j`mpftfdtdf db tfmficu`ga`vbrbcuf oz`krbzkf) `sp`s`kicbvbdcb) vcftodf o osjustvb$ ^fifuoiotf j`dtoduorbd` `soaurbvb`sp`s`kicbvbdcf oio p`guzomb gruaf rbgdcf gb zbg`v`ico `vf p`trfkf$ ^fifuoiotf pr`hcfdcucfuodj`vot`st p`jrfdutol rbgdcb) `soaurbvb gb su `s`kf svcfsdf vbd`sto o zdbbcb dcol`vol rbgdcb odbodb db j`co prog`d`sf `stvbrovbdcu hoicfvb jvbiotftf) tf `grbvb `ga`vbrbcuf zbposf `

    oz`krbzko) `sp`s`kicbvbdcu) vcftodo o osjustvu$^fifuoiotf p`svfucf p`sfkdu pbdcu `gbkoruvbdcsjol surbgdojb o rfg`vot`m prbfdcu dcol`vol pfrn`rmbdso u rbgu) s dbaibsj`m db pr`v`fdcfdbstbvdol bjtovd`sto$

    >$8$ ODN[BXW[VJWV[B

    ^fifuoiotf cf utvrgoi`) `soaurbi` o `grbvb odnrbstrujturu j`cb cf p`trfkdb zb p`stozbdcfsujibgd`sto pr`ozv`gb sb zbltcfvomb$ Odnrbstrujturb ujicuucf `kcfjtf) rbgdo pr`st`r o progrufdbsrfgstvb) pr`hfsdu `prfmu ,lbrgvfr o s`ntvfr/) tf usiuaf p`grjf$

    >$7$ [BGD@ @J[VFDCF

    ^fifuoiotf cf utvrgoi` o uprbvicb rbgdom `jrufdcfm j`cf cf p`trfkdb zb `stvbrovbdcfsujibgd`sto usiuab sb zbltcfvomb$ @v` sf pr`v`go jr`z j`dtoduorbd` prbfdcf p`stbvicfdol

  • 7/28/2019 PK prirunik kvalitete

    17/26

    ^fifuoiotf u U`fao Xtrbdohb3 21;>

    U[O[VDOJ XVXWB^B J^BIOWFWF UXJ

    Xustbv uprbvicbdcb jvbiotft`m Ozgbdcf3 2

    zbltcfvb o d`vol tfldojol g`stoadub) jbj` ko dbstbvdb p`mbabib o srfgstvb zb prbjtodu `kujuuvocfj koib suvrfmfdb$

    1$ [FBIOSBHOCB VXIVAB1$2$ UIBDO[BDCF [FBIOSBHOCF VXIVAB

    ^fifuoiotf pibdorb o rbzvocb pr`hfsf j`co su dudo zb rfbiozbhocu usiuab$ Uibdorbdcf rfbiozbhocfusiuab cf u sjibgu sb zbltcfvomb `stbiol pr`hfsb sustbvb uprbvicbdcb jvbiotft`m$Uro pibdorbdcurfbiozbhocf usiuab ^fifuoiotf utvrucf hoicfvf jvbiotftf o zbltcfvf zb usiuau) tf p`trfku zbusp`stbvicbdcfm pr`hfsb) g`jumfdbtb o `soaurbvbdcfm rfsursb spfhonodol zb usiuau$ ^fifuoiotf

    tbj`fr utvrucf) agcf cf t` promcfrfd`) p`trfkdf rbgdcf vfronojbhocf) vbiogbhocf) dbgz`rb)odspfjhocf o ospotovbdcb j`cf su spfhonodo zb usiuau) tf jrotfrocf zb prolvbbdcf usiuab$ Wbj`frv`go zbposf j`co su dudo gb sf `soaurb g`jbz jbj` su pr`hfso rfbiozbhocb usiuab o `stvbrfdb usiuabospudoio zbltcfvf$

    ^fzb s g`jumfdtorbdom pr`hfgurbmb3 Vpos db stugoc o vou a`godu stugocb U[-5>-2$5

    1$;$ U[@HFXO VXMCF[FDO U[FMB J@[OXDOJV VXIVAB1$;$2$ @grfovbdcf zbltcfvb j`co sf `gd`sf db usiuau

    ^fifuoiotf cf `grfgoi` zbltcfvf j`cf spfhonohorb j`rosdoj usiuab db dbod gb j`rosdoj ,stugfdt/`giuucf j`co f stugoc uposbto prfmb utvrfdom o `g`krfdom pr`arbmomb o ozvfgkfdom pibd`vombstugocb$

    1$;$;$ Urfospotovbdcf zbltcfvb j`co sf `gd`sf db usiuau

    ^fifuoiotf prfospotucf zbltcfvf j`co sf `gd`sf db usiuau jr`z trbfdcf `g`krfdcb pr`arbmb `gstrbdf dbgifdol modostbrstbvb) tf prolvbbdcb `g strbdf Xtrud`a vocfb ^fifuoiotb$ @v`prfospotovbdcf cf pr`vfgfd` procf dfa` ^fifuoiotf prfuzmf `kbvfzu prubdcb usiuaf j`rosdoju o`soaurbvb gb su zbltcfvo zb usiuau gfnodorbdo) gb su zbltcfvo u ua`v`ru oio dbrugko j`co sfrbziojucu `g rbdocf ozrffdol rcffdo o gb cf ^fifuoiotf u m`aud`sto ospudoto gfnodorbdf

    zbltcfvf$^fifuoiotf `grbvb zbposf s rfzuitbtomb prfospotovbdcb o rbgdcbmb j`cf su p`sicfgohbprfospotovbdcb$Jbgb sf zbltcfvo zb usiuau ozmcfdf ^fifuoiotf `soaurbvb pr`mcfdu `ga`vbrbcufg`jumfdtbhocf o up`zdbvbdcf ga`vbrbcufa s`kicb s pr`mocfdcfdom zbltcfvomb$

    1$;$8$ J`mudojbhocb s j`rosdoj`m usiuab

    ^fifuoiotf cf utvrgoi` o promocfdoi` uodj`votf p`stupjf j`mudojbhocf s j`rosdohomb usiuab u`gd`su db odn`rmbhocf ` stugocomb) p`stupbdcf s upotomb stugfdbtb) uposf u prvu o vof a`godfstugocb) tf p`vrbtdf odn`rmbhocf `g j`rosdojb usiuab ujicuucuo rfjibmbhocf j`rosdojb usiuab jr`zpr`v`fdcf bdjftb$

    ^fzb s g`jumfdtorbdom pr`hfgurbmb3 Ur`vfgkb rbzrfgkfd`a p`stupjb U[-57-2$5 Xbgrbc ozvfgkfd`a pibdb U[-56-2$5 Vpos db stugoc o vou a`godu stugocb U[-5>-2$5

  • 7/28/2019 PK prirunik kvalitete

    18/26

    ^fifuoiotf u U`fao Xtrbdohb3 2

    U[O[VDOJ XVXWB^B J^BIOWFWF UXJ

    Xustbv uprbvicbdcb jvbiotft`m Ozgbdcf3 2

    U`ibabdcf ospotb o fvogfdhocb ` p`i`fdom ospotomb U[-51-2$5 Urocbvb) ozrbgb o krbdb zbvrd agopi`msj`a rbgb U[-5

  • 7/28/2019 PK prirunik kvalitete

    19/26

    ^fifuoiotf u U`fao Xtrbdohb3 2?;>

    U[O[VDOJ XVXWB^B J^BIOWFWF UXJ

    Xustbv uprbvicbdcb jvbiotft`m Ozgbdcf3 2

    Xtugfdtsjo p`guzftdojo odjukbt`r dbsibdcb sf db pr`arbmf rfg`vd`a `krbz`vbdcb stugfdbtb dbp`grucu p`guzftdotvb tf pr`arbmf hcfi`ov`td`a `krbz`vbdcb o `sp`s`kicbvbdcb p`guzftdojbj`cf ^fifuoiotf trfkb proprfmoto zb dbrfgd` rbzg`kicf$ Odjukbt`r f rbzvocbto `gd`sf gua`r`dfsurbgdcf ^fifuoiotb s a`sp`gbrsjom sukcfjtomb u U`fj`-sibv`dsj`c upbdoco) b p`sfkd`sfjt`r`m mbi`a a`sp`gbrstvb prubcuo rbzdf usiuaf3 sbvcft`vbdcf p`jrftbdcu gcfibtd`sto o `ga`vbrbcufm kioju rfaostrbhocf tfstorbdcf p`guzftdojol sp`s`kd`sto o ogfcb sbvcft`vbdcf ` pr`arbmomb FV nodbdhocsj` sbvcft`vbdcf odn`rmbtoj` sbvcft`vbdcf

    ostrbovbdcf trotb fgujbhocb o sp`s`kicbvbdcf grbsiol

    Bjtovd`sto db rbzv`cu d`vol usiuab usmcfrfdo su db ustr`cbvbdcf pfg`i`j`a ibk`rbt`rocb j`co f`kulvbbto p`si`vf `kbvicbdcb ibk`rbt rocsjol bdbiozb tib o gbvbdcf prfp`rujb arbbdomb dbtfmficu bdbiozorbdol uz`rbjb jb` o prubdcf j`dzuitbdtsjol usiuab oz p`grucb p`ic`provrfgf$ Xvfdbvfgfdf usiuaf rfauiorbdf su Xtbtut`m ^fifuoiotb u U`fao o rfaostrorbdf gcfibtd`sto proWra`vbj`m sugu$

    1$8$2Uibdorbdcf pr`cfjtorbdcb o rbzv`cb

    Uro pibdorbdcu o gfnodorbdcu stugocsjol pr`arbmb `m`aufd` cf stugfdtomb procfibz s cfgd`astugocb db gruao) bio uzombcuo u `kzor gb ozibz o zbvrftbj prftl`gdf rbzodf stugocb `m`auucfuibz db sicfgfu vou rbzodu ,siojb 1$2/$

    Xiojb 1$2$ Xlfmb stugocb db ^fifuoiotu u U`fao

    XUFHOCBIOXWOJO GOUI@MXJO XW[VDO XWVGOC

    ,Wra`vodsj` p`si`vbdcf/

    2;5 FHWX k`g`vb

    XW[VDO XWVGOCO

    ,Vprbvdo stugoc) [bud`v`gstv`) Wra`vodb) ^od`arbgbrstv` - vodbrstv` v`brstv`) Urflrbmkfdb tfld`i`aocb/

  • 7/28/2019 PK prirunik kvalitete

    20/26

    ^fifuoiotf u U`fao Xtrbdohb3 ;5;>

    U[O[VDOJ XVXWB^B J^BIOWFWF UXJ

    Xustbv uprbvicbdcb jvbiotft`m Ozgbdcf3 2

    1$8$; Vibzdo p`gbho zb pr cfjtorbdcf o rbzv`c

    Sb svbjo prfgmft stugocsj`a pr`arbmb gfnodorbcu sf3- `po p`gbho ` prfgmftu- `kioho ozv`fdcb dbstbvf ,prfgbvbdcb) bugot`rdf vcfkf) fjspfromfdtbidf vcfkf) sfmodbrsjo

    rbg/- sbgrbc prfgmftb- `kvfzdb iotfrbturb- g`pudsjb iotfrbturb$

    Uroioj`m gfnodorbdcb stugocsj`a pr`arbmb `soaurbd` cf gb dbstbvdo mbtfrocbi ,prfgbvbdcb/ o ozv`roufdcb ,iotfrbturb/ `ga`vbrbcu zbltcfvomb prfgmftb o zbltcfvomb dbstbvdojb j`g p`ibabdcbospotb$

    U`gbho ` prfgmftu sbstbvdo su go` Urocfgi`ab stugocsj`a pr`arbmb ocu jvbiotftu o promcfrfd`st`hcfdcucf Dbho`dbid` vocff zb vos`j` `krbz`vbdcf$

    1$8$8 [fzuitbto pr`cfjtorbdcb o rbzv`cb

    Sb svbjo prfgmft stugocsj`a pr`arbmb gfnodorbcu sf ozibzdo p`gbho j`co ujicuucu3- stffdb zdbdcf o vcftodf - j`mpftfdhocf- `hcfdb p`stoadub stugfdbtb - dbod p`ibabdcb ospotb- projibgdf dbstbvdf mft`gf - dbod prbfdcb jvbiotftf ozvfgkf prfgmftb$

    U`gbho ` prfgmftu sbstbvdo su go` Urocfgi`ab stugocsj`a pr`arbmb ocu jvbiotftu o promcfrfd`st`hcfdcucf Dbho`dbid` vocff zb vos`j` `krbz`vbdcf$

    1$8$7 @hcfdb pr`cfjtorbdcb o rbzv`cb

    @hcfdb pr`v`fdcb dbstbvd`a pr`hfsb pr`v`go sf jr`z pfro`godf odtfrdf o fjstfrdf j`dtr`if$Odtfrdb j`dtr`ib p`grbzumocfvb pr`hfs sbm`fvbiubhocf$ Ur`v`fdcb p`stupjb sbm`fvbiubhocf

    `posbd` cf u U[-26-2$5 Ozrbgb sbm`bdbiozf$Fjstfrdf pr`vcfrf pr`v`go Dbho`dbid` vocff zb vos`j` `krbz`vbdcf$

    1$8$6@vcfrb pr`cfjtorbdcb o rbzv`cb

    G`pusdohb Modostbrstvb zdbd`sto) `krbz`vbdcb o p`rtb zb pr`v`fdcf stugocsjol pr`arbmbp`tvrucf gb su ospudcfdo zbltcfvo j`co sf `gd`sf db sbgrbc o pr`vfgku stug ocsjol pr`arbmb$Dbho`dbid` vocff zb vos`j` `krbz`vbdcf pr`v`go vrfgd`vbdcf vos`jol uoiotb o stugocsjolpr`arbmb tf prfgibf modostru ozgbvbdcf g`pusdohb$

    @giujb ` nodbdhorbdcu zdbdstvfdol pr`cfjbtb j`cb sf tfmfico db vrfgd`vbdcu pr`sugkfdol sjupodb

    o rfhfdzocb procfgi`ab zdbdstvfdol pr`cfjbtb o pr`arbmb p`tvrucf gb su ospudcfdo uvcfto ozbltcfvo j`co sf `gd`sf db sbgrbc o pr`vfgku zdbdstvfdol ostrbovbdcb$

  • 7/28/2019 PK prirunik kvalitete

    21/26

    ^fifuoiotf u U`fao Xtrbdohb3 ;2;>

    U[O[VDOJ XVXWB^B J^BIOWFWF UXJ

    Xustbv uprbvicbdcb jvbiotft`m Ozgbdcf3 2

    Sb `kbvicbdcf gcfibtd`sto u `jvoru strud`a rbgb ^fifuoiotf cf rfaostrorbd` pro Wra`vbj`m sugu$Urfmb Xtbtutu ^fifuoiotf u U`fao cf) uz `stbi`) rfaostrorbd` o zb3

    - ustr`cbvbdcf o ozv`fdcf pr`arbmb strud`a usbvrbvbdcb j`co sf df smbtrbcu stugocfm usmosiu Sbj`db)

    - `rabdozorbdcf tfbcfvb) sfmodbrb) tf strudol o zdbdstvfdol sjup`vb)- p`si vo `kbvicbdcb nozojbid -jfmocsjol bdbiozb vodb o gruaol pr`ozv`gb `g ar`b) vodb o v`b)

    tf gbvbdcf `rabd`ifptojf `hcfdf zb p`trfkf vod`arbgbrb) vodbrb o v`brb)- pr`gbcb pr`ozv`gb vibstotf dbstbvdf pr`ozv`gdcf u `jvoru dbstbvdol `kcfjbtb ^fifuoiotb

    ^odsj`a p`grumb U`ic`provrfgd`ab `gcfib) u sjibgu sb ibdj`m 2>$ o 21$ Xtbtutb)- p`si`vo `kbvicbdcb ibk`rbt`rocsjol bdbiozb tib o gbvbdcf prfp`rujb arbbdomb db tfmficu

    bdbiozorbdol uz`rbjb)- pr`ozv`gdcb) prfrbgb o pr`mft pr`ozv`gb vibstotf pr`ozv`gdcf3 ar`b) prfrbfvodb `g ar`b)

    vodb) i`zd`a sbgd`a mbtfrocbib) v`b) v`dol prfrbfvodb) v`dol sbgdohb) bij`l`idol pob,vodsjo gfstoibto) v`df rbjocf o iojfro/ o koicdol fj i`jol pr`ozv`gb)

    - prubdcf j`dzuitbdtsjol usiuab oz p`grucb p`ic`provrfgdf gcfibtd`sto

    1$8$>Vprbvicbdcf pr`mcfdbmb u pr`cfjtorbdcu u rbzv`cu

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    1$7$ DBKB^B

    Dbkbvb db ^fifuoiotu `kulvbb `prfmu) mbtfrocbi o usiuaf j`co sf rbkf zb vibstotf p`trfkf oio zbp`trfkf j`rosdojb pr`ozv`gb o usiuab ^fifuoiotb$

    Urocbm d`vol stugfdbtb o p`ibzdojb tfbcfvb) t` sf u `grffdom `j`id`stomb m`f smbtrbtosbstbvdom gocfi`m dbkbvf) zb p`trfkf sustbvb uprbvicbdcb jvbiotft`m smbtrb sf jb` rbgdopr`hfs$

    1$7$2$ Ur`hfs dbkbvf

    ^fifuoiotf cf `soaurbi` gb cf dbkbvicfdo pr`ozv`g u sjibgu sb zbltcfvomb dbvfgfdom u dbrugko$^rstb o `psfa `hcfdf g`kbvicbb o dbkbvicfd`a pr`ozv`gb `voso ` utcfhbcu dbkbvicfd`a pr`ozv`gbdb gbicdcf rbgdcf db rfbiozbhoco usiuab$

    ^fifuoiotf pr`hcfdcucf o `gbkorf g`kbvicbf tfmficfm dcol`vf m`aud`sto gb osp`ruf pr`ozv`gu sjibgu sb zbltcfvomb `rabdozbhocf$ Jrotfroc zb `gbkor) pr`hcfdu o p`d`vdu pr`hcfdu su utvrfdo$

    @grbvbcu sf zbposo ` rfzuitbtomb pr`hcfdf o koi` j`cf p`trfkdf rbgdcf j`cf su p`sicfgohbpr`hcfdf$

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    ^fifuoiotf u U`fao Xtrbdohb3 ;;;>

    U[O[VDOJ XVXWB^B J^BIOWFWF UXJ

    Xustbv uprbvicbdcb jvbiotft`m Ozgbdcf3 2

    ^fzb s g`jumfdtorbdom pr`hfgurbmb3 U`stupbj cbvdf dbkbvf r`kb) rbg`vb o usiuab U[-25-2$5

    1$7$;$ U`gbho zb dbkbvu

    U`gbho zb dbkbvu `posucu pr`ozv`g j`co sf dbruucf ujicuucuo) agcf cf promcfrfd`) zbltcfvf zb`g`krbvbdcfm pr`ozv`gb) p`stupbjb) pr`hfsb o `prfmf) zbltcfvf zb `sp`s`kicfd`st `s`kicb ozbltcfvf zb sustbv uprbvicbdcb jvbiotft`m$^fifuoiotf `soaurbvb promcfrfd`st p`sfkdol zbltcfvbzb dbkbvu procf dfa` ol pro`po g`kbvicbu$

    1$7$8$ @vcfrbvfronojbhocb dbkbvicfd`a pr`ozv`gb

    ^fifuoiotf cf usp`stbvoi` o promocfdoi` p`stupjf odspfjhocf oio gruaf dudf rbgdcf j`comb`soaurbvb gb dbkbvicfdo pr`ozv`g ug`v`icbvb spfhonohorbdom zbltcfvomb u dbrugko$

    1$6$ U[VBDCF VXIVAB1$6$2$ Vprbvicbdcf prubdcfm usiuab

    ^fifuoiotf pibdorb o pr`v`go p`stupjf uprbvicbdcb prubdcfm usiuaf p`g dbgzorbdom uvcftomb$Dbgzorbdo uvcfto ujicuucu) jbgb cf promcfdcov` g`stupd`st odn`rmbhocbmb j`cf `posucujbrbjtfrostojf usiuab) g`stupd`st rbgdom uputbmb) up`trfku `ga`vbrbcuf `prfmf) promcfdurbgdcb zb prubdcf usiuab) tf rbgdcf p`siocf zbvrfd`a prubdcb usiuab$

    1$6$;$ Vtvrovbdcf prolvbticov`sto/vbiogbhocb pr`hfsb prubdcb usiuab

    V `jvoru uprbvicbdcb svom pr`hfsomb db ^fifuoiotu `posbdom u t`jo 1$6$2$ `v`a Urorudojb) udbvfgfdom g`jumfdtomb sustbvb uprbvicbdcb jvbiotft`m prfgvofdb cf vbiogbhocb jbj` u t`jupr`hfsb rbgb tbj` o p` zbvrftju pr`hfsb$ Urbfdcf o mcfrfdcf `vol pr`hfsb dbvfgfd` cf u t`jo

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    ^fifuoiotf u U`fao Xtrbdohb3 ;8;>

    U[O[VDOJ XVXWB^B J^BIOWFWF UXJ

    Xustbv uprbvicbdcb jvbiotft`m Ozgbdcf3 2

    g`jumfdtbhocb sf uibf u g`scf stugfdtb o uvb g` dcfa`v`a gopi`morbdcb oio osposb sb^fifuoiotb$

    1$6$6$ uvbdcf pr`ozv`gb

    Sb prfd`fdcf zdbdcb jb` `sd`vdf usiuaf ^fifuoiotb) ruj`vbdcf) sjibgotfdcf) pbjorbdcf)uvbdcf o g`stbvb pr`ozv`gb uaibvd`m docf promcfdcov`$ Sbt` cf `v` p`aibvicf promcfdcov` sbm`db pukiojbhocf jb` pr`ozv`g ozgbvbtvb) tf gcfi`mod` zb dbstbvdb p`mbabib) bibt) mbtfrocbi zb`grbvbdcf o si$ [bgdcf vfzbdf zb `v` p`aibvicf `posbdf su) agcf sf t` smbtrbi` p`trfkdom) ug`jumfdtorbdom p`stuphomb$

    ^fzb s g`jumfdtorbdom pr`hfgurbmb3 Ozgbvbdcf ugkfdojb o gruaol ozgbdcb U[-5?-2$5

    1$>$ VU[B^ICBDCF @U[FM@M SB DBGS@[ O MCF[FDCF

    Xvb prbfdcb o mcfrfdcb pr`hfsb u `gd`su db j`rosdojb jb` o `stbiol pr`hfsb oz gcfibtd`sto^fifuoiotb) `krbfdb su u t`jbmb 1$ o$

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    ^fifuoiotf u U`fao Xtrbdohb3 ;7;>

    U[O[VDOJ XVXWB^B J^BIOWFWF UXJ

    Xustbv uprbvicbdcb jvbiotft`m Ozgbdcf3 2

    zbjbdcfdcb p`jrff rbgdcf zb ujibdcbdcf u`fdol dfsujibgd`sto o dcol`vol uzr`jb$ Dbjdbgdfrbgdcf sbgrbvbcu vfronojbhocu pr`vfgfdol rbgdcb o ozvcftbvbdcf rfzuitbtomb vfronojbhocf$

    ^fzb s g`jumfdtorbdom pr`hfgurbmb3 Odtfrdf pr`sugkf U[-27-2$5 Ozrbgb sbm`bdbiozf U[-26-2$5 Urbfdcf odgojbt`rb jvbiotftf U[-2>-2$5

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    ^fifuoiotf u U`fao Xtrbdohb3 ;6;>

    U[O[VDOJ XVXWB^B J^BIOWFWF UXJ

    Xustbv uprbvicbdcb jvbiotft`m Ozgbdcf3 2

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    ^fifuoiotf u U`fao Xtrbdohb3 ;>;>

    U[O[VDOJ XVXWB^B J^BIOWFWF UXJ

    Xustbv uprbvicbdcb jvbiotft`m Ozgbdcf3 2

    ?$ G@JVMFDWO[BDF U[@HFGV[F

    DBSO^ G@JVMFDWB @SDBJB

    Ozrbgb o `zdbovbdcf p`stupbjb sustbvb jvbiotftf U[-52

    Vprbvicbdcf g`jumfdtomb sustbvb jvbiotftf U[-5;

    U`sugkb jdcoab u jdcodoho U[-58

    Ur`vfgkb rbzrfgkfd`a p`stupjb U[-57

    Xbgrbc ozvfgkfd`a pibdb U[-56

    Vpos db stugoc o vou a`godu stugocb U[-5>

    U`ibabdcf ospotb o fvogfdhocb p`i`fdom ospotomb U[-51

    Urocbvb) ozrbgb o krbdb zbvrd`agopi`msj`a rbgb U[-5

    U`prbvdf o prfvfdtovdf rbgdcf U[-21

    Vprbvodb hcfdb sustbvb jvbiotftf U[-2?

    Vprbvicbdcf dfsuaibsd`stomb U[-;5