Plan for the future of your electrical distribution installation Advantage service plans optimise equipment safety and lower your total cost of ownership

™

Service Plans give you peace of mind. So you can focus on your core business.

services

services

What do you get with an Advantage service plan?

Total cost of ownership reduction and budget control

> Lower operating expenses compared with other maintenance options

> Mastery of annual maintenance budget

Greater installation safety, availability and lifetime

> Maintenance by the OEM including expert fault diagnosis

> Improved safety and security

> Enhanced uptime and equipment life span

> Anticipation of costly technical issues

> Reduction of downtime and critical losses

Reactivity commitment

> 24/7 service

> knowledge of site enables improved resolution of technical issues

> critical spares availability commitment

Peace of mind with a trusted advisor

Meet the challenges of electrical distribution management

Rely on a trusted partner Managing distribution equipment within a budget is challenging. But it’s much easier with the aid of a trusted partner so that you can focus on what’s really important – your core business.

Schneider Electric has both the experience and highly qualified field service engineers to provide professional support for your electrical distribution infrastructure. As a global manufacturer, we have an unparalleled understanding of your installation as well as a comprehensive library of data regarding components and equipment performance.

Advantage Service PlansAdvantage Plus

Advantage Prime

Advantage Ultra

Preventive Maintenance

type specific maintenance for all ED equipment (MV,LV, Tx, Protection)

Predictive maintenance

using bespoke Schneider OEM tools for superior fault diagnosis and prediction:ProDiag**; ProSelect**; ProCorona; ProFusion; IR Thermography

specialist switching authorisation and capability (Control, Operate, Maintain)

Corrective Maintenance

24/7 Technical Support Hotline

Emergency On-site intervention

(next workingday)

(as per customerrequirements**)

(as per customerrequirements***)

Optional services

Spare parts

Defined contingency stock

Defined contingency stock, SE parts charged at preferential rate

Defined contingency stock, SE parts charged at preferential rate

Criticality Audit optional optional

Factory warranty upgrade optional optional

On site warranty extension optional optional

Customer training optional optional

Get a service plan that’s tailored to your needs

Technical and financial flexibilityBecause every business is different, Advantage service plans are fully customisable to your needs. Schneider Electric experts work with you to create a maintenance program that fits your technical requirements and your budget.

Advantage service plans offer different levels of control over maintenance expenditures in the event of a technical intervention and contract duration is defined according to your needs.

*Price on application **Only available for use on selected SE equipment ***Within the typical bandings of 4-6 hours, Next day, Next working day, with all reasonable endeavours

*

*

Your benefits with Preventive maintenance from the experts> Flexible scheduling and maximum continuity of service

> Extension of equipment lifetime

> Diagnosis can be performed during equipment operation

> Expert recommendations

> Improvement of installation safety and availability

> Compliance with service regulations and international standards

LEVEL

Level 1

Level 3

Level 2

Level 4

OPERATION PERFORMED BY

Replacement of consumable components that may be accessed with minimal safety risks.Simple activities such as visual/audible inspection.

Checking of basic equipment operation. Trouble shooting by standard replacement.Minor preventative maintenance operations such as cleaning, lubrication etc.

Failure identification and diagnosis.Complex maintenance operations.

Major preventative maintenance work.Major corrective maintenance work.

Customer team,facility managers orinstallers

Customer team,qualified technicians,Facility managers

Specialised manufacturertechnicians

Highly specialisedmanufacturertechnicians

Use

rM

anufacturer(Schneid

er Electric)

Optimise performance and maximise uptime with Preventive Maintenance

Manufacturer service, tailored to your needsYour equipment needs regular check-ups in order to maintain its original level of operation. Moreover, to ensure the maintenance is conducted in the optimal way, it needs to be performed by skilled professionals.

Our experienced field service engineers conduct the maintenance, using specialist OEM tools and dedicated consumables. The type of maintenance carried out depends on the type of equipment, state of the equipment and the level of training and competency of the Field Service Engineer. Schneider Electric Field Service Engineers are trained to carry out maintenance from Levels 1-4 on Schneider Electric equipment and are equipped with the specialist OEM tools required to do these expert levels of maintenance.

Anticipate equipment failure with Predictive maintenance and powerful diagnostics

Powerful diagnostic tools combined with manufacturer know-howPredictive maintenance from Schneider Electric gives you insight into the state of your equipment supplemented by expert advice on how it can be optimised, enabling you to manage your installation proactively.

Available with or without shutdown, Predictive maintenance significantly reduces the possibility of unexpected downtime and helps you anticipate equipment failure and associated costs, as well as keeping you compliant with service regulations and international standards.

As a manufacturer with over 175 years of experience, Schneider Electric has in-depth technical knowledge and industry-leading diagnostic tools. Our Predictive maintenance services give you a thorough understanding of the state of your electrical distribution assets.

Your benefits from maintenance by the OEM> Insight into the state of your equipment and expert advice on how to optimise it

> Greater ability to manage maintenance time and costs

> Improvement of installation safety and availability by anticipating future failures

Predictive maintenance

OEM maintenance with shutdown Scheduling an equipment shutdown enables Schneider Electric experts to conduct in-depth diagnostics that are otherwise impossible.

This diagnostic testing improves the long-term continuity of your installation and helps you anticipate future faults.

ProDiag (low and medium voltage)ProDiag is a powerful tool that measures the contact resistance of a circuit breaker. Using the data collected Schneider Electric field service engineers can recommend appropriate action to maintain continuity of service.

ProFusion (medium voltage)This tool enables the accurate measurement of resistance in medium voltage fuses. The analysis of this data may allow conclusions to be drawn regarding future failure of fuses and appropriate action can then be taken to maintain continuity of service.

ProSelect (low voltage)With ProSelect, our experts analyse the protection relay settings of an LV circuit breaker. They inspect the equipment to see if its settings have changed since commissioning and check for upstream-downstream discrimination between circuit breakers using current injection. This allows for the detection of functional failure of protection relays and appropriate action can then be taken to maintain continuity of service.

OEM maintenance without shutdown Schneider Electric experts can perform some OEM maintenance tasks without shutdown, allowing you to maintain maximum continuity of service.

These diagnostic tests can greatly reduce or eliminate shutdown time, while offering valuable analysis of equipment performance as a basis for asset optimisation.

ProCorona (medium voltage)Our field service technicians use ProCorona to investigate MV equipment such as switchgear, RMUs, and transformers for evidence of partial surface or internal discharges. This can mean the difference between a long equipment lifetime and premature failure.

IR Thermography (low voltage)With IR Thermography, we find and document “hot spots” on LV busbars and connections. This important diagnostic tool helps prevent downtime and identifies safety issues.

Critical phenomenaOEM maintenance helps identify technical issues before they cause serious damage. These issues can result from:

Specialist switching authorisation and capability

Highly specialised, this level of service is available for all those customers who want the complete peace of mind that goes with a clearly defined switching hierarchy.

By undertaking the highest level of switching control at a specific site, our customers can relax, knowing that their installation is truly in the hands of experts.

Mechanical > Effects of wear on the operating system

> Effects of wear on the breaking system

Environmental > Humidity / ventilation

> Pollution

Electrical > Short circuits

> Current overloads

> Overheating

> Partial discharges

With shutdown Equipment scope Objective

ProDiag LV, MV circuit breakers Predict circuit breaker failure

ProFusion MV fuses Predict fuse failure

ProSelect LV protection relays Predict protection relay failure

Without shutdown Equipment scope Objective

ProCorona MV circuit breakers, RMUs, and transformers Detect partial surface and internal discharges

IR Thermography LV busbars and connections Detect hot spots on busbars and connections

Minimise costly downtime with timely and efficient Corrective Maintenance

The reactivity you needWhen unexpected downtime occurs, every second counts. In order to safeguard your business and speed up restart time you need the assurance of timely reactivity from an experienced, well-trained field service team.

Corrective maintenance from Schneider Electric can give you the reactivity you need. 24/7 hotline Our 24/7 hotline is your first point of contact in case of emergency and our expert engineers will work with you in the most practical way possible to get your installation up and running again.

Emergency on-site responseWhen a speedy intervention is necessary, we dispatch a field services expert to your site so that issues can be identified as quickly as possible and solutions found and implemented. A 24/7 response is guaranteed within the period of time specified in the service plan.

Optional Services

Our range of services can be further enhanced to meet specific site and/or budget requirements.

Spare partsOften the most critical aspect of a services intervention, our spare parts function can support you by defining a range of spares critical to your installations, organising the storage of these spares to suit your requirements and offering preferential rates and access to critical spares

Criticality auditsPerforming an electrical healthcheck will help you to identify which elements of your installation are most at risk of failure due to the demands placed on them and thus help you prioritise your precious maintenance spend.

Factory warranty upgradeTo enable you to get the most of your newly installed kit, we can offer factory warranty upgrades, which give you a reactivity commitment in addition to the legal warranty. Valid during the initial legal warranty period, a factory upgrade is your opportunity to take advantage of any product updates at preferred labour and parts rates.

On site warranty extensionSubject to survey, our on site warranty extensions can extend the standard legal warranty coverage and include the labour costs of normal corrective maintenance, with required parts being charged at preferred rates.

Customer trainingOur specialist training teams can help you optimise the competencies of your on-site teams through a variety of methods:

> e-learning sessions through Schneider Electric Energy University

> hands-on training on full size equipment in our Safety Centre or at your site

Renew

Plan

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Operate

Inst

all

How do I renew mysolution?

What aremy options?

How do Iinstall andcommission?

How do Ioptimise?

How do Ioperate andmaintain?

Life CycleServices

> Solutions Retrofit/Modernisation solutions

> Infrastructure enhancement

> Standard exchanges programs / Revitalisation

> Custom Green Disposal

> Technical Feasibility studies

> Architecture & Design studies

> Facility Assessments

> Project Management

> Site Coordination

> Assembly / Start-up

> Commissioning

> Software install and setup

> Warranty Extensions / Service plans

> Expert Technical Support

> Preventive, Predictive Maintenance

> Vendor Management / Facility

Operations / Managed Maintenance /

Spare Parts Management

> Orientation & Training / Software update

& Support

> Remote Monitoring Services

> Maintenance and Modernisation

Consulting

> On-site energy, reliability, safety

assessment

Introducing the Field Services LifeCycle from Schneider Electric

UK contact details -

0870 608 8 608Fax 0870 608 8 606

Ireland contact details -

01 601 2200Fax 01 601 2201

As a global specialist in energy management with operations in more than 100 countries, Schneider Electric offers integrated solutions across multiple market segments, including leadership positions in energy and infrastructure, industrial processes, building automation and data centres/networks, as well as a broad presence in residential applications.

Focused on making energy safe, reliable, efficient, productive and green, the company’s 150,000 plus employees achieved sales of 24 billion euros in 2013, through an active commitment to help individuals and organisations Make the most of their energySM.

We are changing our brand names and becoming one Schneider Electric. You’ll get the same great quality products, but from one name you can remember and trust. This provides you and your customers with the reassurance associated with Schneider Electric.

Some of our market leading brands have already become Schneider Electric including Merlin Gerin, Telemecanique, Square D, GET, Mita, Sarel, Himel, Thorsman, Tower and TAC.

Working as one Schneider Electric makes it clearer that our ranges are highly compatible for integrated solutions.

Schneider Electric Ltd

Schneider Electric Limited is a company registered in England and Wales.Registered number: 1407228. Registered office: Stafford Park 5, Telford, Shropshire TF3 3BL.

© 2014 Schneider Electric. All Rights Reserved. Schneider Electric, Active Energy Management, Compact, EcoStruxure, ION Enterprise, iRIO, Make the most of your energy, Masterpact, Micrologic, Power Plant To Plug, Modbus, and PowerLogic are owned by Schneider Electric Industries SAS, or its affiliated companies in the United States and other countries.

As standards, specifications and designs change from time to time, please ask for confirmation of the information given in this publication. S

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United KingdomStafford Park 5, TelfordShropshire TF3 3BLTel: 0870 608 8 608Fax: 0870 608 8 606www.schneider-electric.com/uk

IrelandHead office, Block aMaynooth Business CampusMaynooth, Co. KildareTel: (01) 601 2200Fax: (01) 601 2201www.schneider-electric.com/ie

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