Planning and Executing an Effective Pivot Plan Course Number: 13201-05 Credit Hours: 2.5 Hours Link:

Planning and Executing an Effective Pivot Plan

Course Number: 13201-05Credit Hours: 2.5 HoursLink: http://blue.usps.gov/delret/L2DelvryOps.htm

Pivot Coaching Module

Define

–What is pivoting and why is it used.

Plan

– Identify Opportunity and plan ahead.

Execute

–Using the DOIS tools

Three Components

Define



Define

What is Pivoting?

Pivoting is defined as dividing the office and street activity of a route into sections which are assigned to individual carriers.


Define

When is Pivoting used?

1) Cover Vacant assignments.

2) Provide auxiliary assistance to an over-burden route.

Pivoting should capture Undertime and should only result in overtime as a last resort.

SEP OCT NOV DEC JAN FEB MAR APR MAY JUN JUL AUG

Low Volume Period OpportunityLow Volume Period Opportunity

March, April, and May volumes are where we adjust

routes to

March, April, and May volumes are where we adjust

routes to

OT or Aux AssistanceOT or Aux Assistance

UndertimeUndertime

% BASE PERFORMANCE% BASE PERFORMANCE

1.6 M1.6 M

2.7 M2.7 M

3.6 M3.6 M

2.2 M2.2 M2.4 M2.4 M

1.5 M1.5 M1.2 M1.2 M 1.1 M1.1 M 1.0 M1.0 M

.5 M.5 M.8 M.8 M .9 M.9 M

Qtrs 1 - 2

Qtrs 3 - 4

UndertimeUndertimeBASEBASE

FY 2006 Qtrs 3/4 - We Never Performed Below Base HoursFY 2006 Qtrs 3/4 - We Never Performed Below Base Hours

How can DOIS assist in the capture of undertime through pivoting?

Pivot Coaching ModuleDefine

Strategy-1 Quality Pivot PlansStrategy-1 Quality Pivot Plans

ROUTE 01ROUTE 01 ROUTE 02ROUTE 02 ROUTE 03ROUTE 03



DELIVERY TERRITORY

DOIS SEGMENTS ALLSTREET DELIVERY

TERRITORYBY ROUTE

DOIS SEGMENTS ALLSTREET DELIVERY

TERRITORYBY ROUTE


ROUTE 01ROUTE 01

ROUTE 04ROUTE 04


ROUTE 03ROUTE 03ROUTE 02ROUTE 02

ROUTE 06ROUTE 06ROUTE 05ROUTE 05

EXAMPLE: Below is the Street Delivery for Route 3EXAMPLE: Below is the Street Delivery for Route 3

The Pivot Plan functionality in DOIS allows a supervisorto divide each routes street delivery into logical groupsThe Pivot Plan functionality in DOIS allows a supervisorto divide each routes street delivery into logical groups

PIVOT PLAN MAINTENANCEPIVOT PLAN MAINTENANCE _ x


LG

LG

LG

LG

LG

LG

LG

LG

LG

LG

LG

LG

0:23

0:27

0:19

0:29

0:17

0:22

0:25

0:15

0:28

0:23

0:31

0:17

P&L

P&L

P&L

P&L

P&L

P&L

P&L

P&L

P&L

P&L

P&L

P&L

22

27

29

35

26

23

30

21

33

24

37

24

10 West Main St

122 West Main St

18 Thomas Avenue

39 Washington Avenue

11 Willow Street

10 Park Avenue

25 Lincoln Avenue

55 Ellicott Avenue

225 Bland Road

35 Montclair Avenue

35 Holland Avenue

23 Holland Avenue

126 West Main St

212 West Main St

98 Thomas Avenue

43 1/2 Washington Ave

21 Lewis Avenue

44 Park Avenue

6 Park Avenue

19 Ellicott Avenue

27 Cumberland Road

4 Montclair Avenue

2 Olin Avenue

24 Holland Avenue

Duration Delivery PossDel’s Last Delivery AddressFirst Delivery Address

ROUTE 03ROUTE 03

DOIS can then determine the time duration of

each of the logical groups the supervisor has

created, and provide the total number of

deliveries along with the first and last delivery

address of each group

DOIS can then determine the time duration of

each of the logical groups the supervisor has

created, and provide the total number of

deliveries along with the first and last delivery

address of each group


ROUTE 01

ROUTE 04

ROUTE 07 ROUTE 08 ROUTE 09

ROUTE 03ROUTE 02

ROUTE 06

ROUTE 05

-----------

8 Hrs-----------

8 Hrs-----------

-----------

8 Hrs

-----------

8 Hrs

-----------

8 Hrs

-----------

8 Hrs-----------

8 Hrs-----------

8 Hrs

LG

LG

LG

LG

LG

LG

LG

LG

LG

LG

LG

LG

0:23

0.27

0:19

0:29

0:17

0:22

0:25

0:15

0:28

0:23

0:31

0:17

P&L

P&L

P&L

P&L

P&L

P&L

P&L

P&L

P&L

P&L

P&L

P&L

22

27

29

35

26

23

30

21

33

24

37

24

10 West Main St

122 West Main St

18 Thomas Avenue


11 Willow Street

10 Park Avenue

25 Lincoln Avenue

55 Ellicott Avenue

225 Bland Road

35 Montclair Avenue

35 Holland Avenue

23 Holland Avenue

126 West Main St

212 West Main St

98 Thomas Avenue


21 Lewis Avenue

44 Park Avenue

6 Park Avenue

19 Ellicott Avenue

27 Cumberland Road

4 Montclair Avenue

2 Olin Avenue

24 Holland Avenue


LG

LG

LG

LG

LG

LG

LG

LG

LG

LG

LG

LG

0:23

0.27

0:19

0:29

0:17

0:22

0:25

0:15

0:28

0:23

0:31

0:17

P&L

P&L

P&L

P&L

P&L

P&L

P&L

P&L

P&L

P&L

P&L

P&L

22

27

29

35

26

23

30

21

33

24

37

24

10 West Main St

122 West Main St

18 Thomas Avenue


11 Willow Street

10 Park Avenue

25 Lincoln Avenue

55 Ellicott Avenue

225 Bland Road

35 Montclair Avenue

35 Holland Avenue

23 Holland Avenue

126 West Main St

212 West Main St

98 Thomas Avenue


21 Lewis Avenue

44 Park Avenue

6 Park Avenue

19 Ellicott Avenue

27 Cumberland Road

4 Montclair Avenue

2 Olin Avenue

24 Holland Avenue

Duration Delivery PossDel’s Last Delivery Address

LG

LG

LG

LG

LG

LG

LG

LG

LG

LG

LG

LG

0:23

0.27

0:19

0:29

0:17

0:22

0:25

0:15

0:28

0:23

0:31

0:17

P&L

P&L

P&L

P&L

P&L

P&L

P&L

P&L

P&L

P&L

P&L

P&L

22

27

29

35

26

23

30

21

33

24

37

24

10 West Main St

122 West Main St

18 Thomas Avenue


11 Willow Street

10 Park Avenue

25 Lincoln Avenue

55 Ellicott Avenue

225 Bland Road

35 Montclair Avenue

35 Holland Avenue

23 Holland Avenue

126 West Main St

212 West Main St

98 Thomas Avenue


21 Lewis Avenue

44 Park Avenue

6 Park Avenue

19 Ellicott Avenue

27 Cumberland Road

4 Montclair Avenue

2 Olin Avenue

24 Holland Avenue

Duration Delivery PossDel’s

LG

LG

LG

LG

LG

LG

LG

LG

LG

LG

LG

LG

0:23

0.27

0:19

0:29

0:17

0:22

0:25

0:15

0:28

0:23

0:31

0:17

P&L

P&L

P&L

P&L

P&L

P&L

P&L

P&L

P&L

P&L

P&L

P&L

22

27

29

35

26

23

30

21

33

24

37

24

10 West Main St

122 West Main St

18 Thomas Avenue


11 Willow Street

10 Park Avenue

25 Lincoln Avenue

55 Ellicott Avenue

225 Bland Road

35 Montclair Avenue

35 Holland Avenue

23 Holland Avenue

126 West Main St

212 West Main St

98 Thomas Avenue


21 Lewis Avenue

44 Park Avenue

6 Park Avenue

19 Ellicott Avenue

27 Cumberland Road

4 Montclair Avenue

2 Olin Avenue

24 Holland Avenue

Duration Delivery PossDel’s

LG

LG

LG

LG

LG

LG

LG

LG

LG

LG

LG

LG

0:23

0.27

0:19

0:29

0:17

0:22

0:25

0:15

0:28

0:23

0:31

0:17

P&L

P&L

P&L

P&L

P&L

P&L

P&L

P&L

P&L

P&L

P&L

P&L

22

27

29

35

26

23

30

21

33

24

37

24

10 West Main St

122 West Main St

18 Thomas Avenue


11 Willow Street

10 Park Avenue

25 Lincoln Avenue

55 Ellicott Avenue

225 Bland Road

35 Montclair Avenue

35 Holland Avenue

23 Holland Avenue

10 West Main St

122 West Main St

18 Thomas Avenue


11 Willow Street

10 Park Avenue

25 Lincoln Avenue

55 Ellicott Avenue

225 Bland Road

35 Montclair Avenue

35 Holland Avenue

23 Holland Avenue

126 West Main St

212 West Main St

98 Thomas Avenue


21 Lewis Avenue

44 Park Avenue

6 Park Avenue

19 Ellicott Avenue

27 Cumberland Road

4 Montclair Avenue

2 Olin Avenue

24 Holland Avenue

126 West Main St

212 West Main St

98 Thomas Avenue


21 Lewis Avenue

44 Park Avenue

6 Park Avenue

19 Ellicott Avenue

27 Cumberland Road

4 Montclair Avenue

2 Olin Avenue

24 Holland Avenue


8 Hrs

Plan



Pivot Planning

The National City Delivery Pivot Opportunity Model:

Is your starting point in planning your pivots.

Will project the weekly opportunity expressed in Full-time Equivalent Routes.

Route Pivoting Opportunity ModelRoute Pivoting Opportunity Model

What does CDPOM Identify?

• CDPOM identifies a 52 week by week trend using common productivity assumptions, such as:– Total credit for actual cased letters and flats– 100% to Standard performance for cased volume– Actual Current DPS Performance– Established Base Fixed Office Time– Established Base Street SEI– Credit for each new possible delivery at Base SEI rate


What does CDPOM Identify?

• CDPOM allows for National, Area, Cluster, MPOO, Post Office, and Station drill down

• CDPOM Identifies current YTD Staffing performance to Base Equivalent Routes and Earned daily staffing

• CDPOM provides trend line analysis for Hours, Overtime and Cased Volume

• CDPOM Establishes a Post Rate Increase Volume Impact Goal performance expectation



DOIS Base= 44.52 routes per day

Projected earned = 43.13 routes per day

Plan to Pivot 1.39 routes per day on undertime in week 31


Pivot Planning

Success in delivery operations is defined largely before the first carrier arrives.

Successful capture of undertime requires planning ahead !!!!!!


Pivot Planning

Office Pivot “Ground Rules” to consider when planning:

Plan to set-up the pivoted routes to coincide with the other routes.

Plan the pull-down of the route as part of the pivot.


Pivot Planning

Street Pivot “Ground Rules” to consider when planning:

All pivot sections go to the street with the assigned carrier(s) in the morning.

Instruct the carrier as to when they are to deliver the pivot.


Pivot Planning

Remember…………………….

The more you plan ahead, the more likely you are to capture the time.

Use a worksheet to plan your pivot.

A worksheet can be as simple as a printed copy of the DOIS pivot plan.

Pivot Planning Worksheet

Route Number:__________Date:________ Office Portion: Carrier Name Casing Intervals Total Time C. Elsrod 7:30 – 8:00 :30 C. Whitmore 8:00 – 8:45 :45 Pull Down Interval M. Newberry 8:45 – 9:10 :25

Street Portion:

TJ Smith :45

R. Lehner :55

J .Cox :54

G. White :60 D. Davis :52

P. Sidoti :56

20001 5-19-07

Your plan may not work out entirely the way you thought.

However, the majority of your work will be done.

Carriers will be aware of expectations

Pivot Coaching ModulePivot Planning


Pivot Planning

Considerations when scheduling target routes to pivot:

o Knowledge of the routes

o Knowledge of the people

o Knowledge of the mail flow


Pivot Planning – Know the routes

When planning for pivot routes consider vacancies that you already know.


Pivot Planning – Know the routes

Additional Considerations when planning for pivots:

o a good pivot plan.

o geographically advantageous routes.

o straight park and loop, mounted residential, and centralized residential.

o “stable routes” with minimal COAs or high UBBM volume.


Pivot Planning – Know the people

When planning for pivot routes consider who you have available. Maximize their strengths.

DOIS can assist you in determining what carriers know what routes.

At the Supervisor Workbench simply double-click the route that you are planning to pivot. We will pivot route 34003 for this example.


You will then be provided a route detail listing. By clicking on the assign assistance on the office tab, you will be provided a carrier information list.


Under the Days Cased Column you find that Bowley has cased route 34003 75 times.

Under the Days Cased Column you find that Bowley has cased route 34003 75 times.



Pivot Planning – Know the Mail Flow

When planning for pivot routes consider the mail flow.

Heavy volume days

Light volume days

Scheduled mailings

Curtailment of Standard A volumes

Execute

Pivot Coaching Module Daily Execution

1. You already have a plan to pivot ahead of time.

2. On the morning of the plan to pivot, you need to determine that day’s actual workload.


The DOIS Workload Status Report provides a snapshot of the daily workload on a route by route basis.

From this report you can determine the opportunity for the capture of undertime available for each carrier.



Does the workload match your previously developed pivoting plans ?

If yes, then execute your plan!


If not:

you may have more undertime available than planned,

ORyou may have less undertime available than planned.

Either way, you need to be able to adjust your plan.


If today’s workload has more undertime than planned

Carriers Pivoting

Undertime you planned

for:

Today’s Actual

Workload

FTR Carrier on route 1

-1:00 -1:15


-:45 -1:00


-1:00 -1:25

PTF Carrier hours on FT route 4

5:15 4:20

Undertime Captured

-2:45 -3:40

Pivot Coaching Module Daily Execution – Adjusting Your Plan

If today’s workload has less undertime than planned

Carriers Pivoting

Undertime you planned

for:

Today’s Actual

Workload


-1:00 -:30


-:45 -:15


-1:00 -:30


5:15 6:30

Undertime Captured

-2:45 -1:30

However, if standard A volume were to be curtailed, your original plan could be executed.


Pivot Coaching Module Daily Execution – Adjusting Your Plan

Carriers Pivoting

Undertime you planned for:

Today’s Actual

Workload

Time equivalent for

Standard A Curtailed

Today’s Actual

undertime after

curtailing


-1:00 -:30 -:30 -1:00


-:45 -:15 -:30 -:45


-1:00 -:30 -:30 -1:00


5:15 6:30 5:15

Undertime Captured

-2:45 -1:30 -2:45

Assigning Pivots in DOIS

From the Supervisor Workbench

– SELECT Street Pivoting


Use the radio button

to select your method

Use the Pull down box to select your

route


Select the Display Pivot Plan


Hold the shift button down to assign multiple sections in a row at one time to a single carrier, or select Combine Sections to create a larger section.


Select the appropriate carrier.

If the assigned section projects OT.

Select the appropriate reason.


DOIS Base= 44.52 routes per day

Earned Equivalent Routes = 41.42Actual Equivalent Routes = 43.00

Opportunity lost = 1.58 rtes per day

Unit Daily Performance Report

Week 30 FY 2007

Sample of Daily Average Variances

Documents

Planning and Executing an Effective Pivot Plan Course Number: 13201-05 Credit Hours: 2.5 Hours Link: