PLANNING Final Ppt

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    LILIBETH JOY C. VALLEJO, RN

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    the process of working through staff

    members to be able to provide

    comprehensive care to the patient

    includes planning, organizing, directingand controlling

    The task of the nurse manager is to

    plan, organize, direct and control

    available financial, material, and human

    resources in order to provide effective,

    economic care to groups of patients

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    a fundamental property of intelligent

    behaviour; a cognitive process for decision-

    making

    In organizations and public policy, it is boththe organizational process of creating and

    maintaining a plan.

    Deciding in advance what to do, how to do a

    particular task, when to do it, and who is todo it.

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    a management function

    defining goals for future organizational

    performance and deciding on the tasks and

    resources to be used in order to attain thosegoals.

    Always has a purpose; may be achievement

    of certain goals or targets by using available

    time and resourcesMust be adaptable and flexible to current

    realities to ensure that the desired result is

    achieved.

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    Good planning(Douglass, 1986)

    A continuousprocess of

    assessment,establishment ofgoals andobjectives,implementation and

    evaluation ofchange as new factsbecome known.

    Poor Planning(McLarney, 1964)

    The failure to setgoals, make

    assessments orprovide forimplementation orto anticipate anypossible change in

    circumstances.

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    Delivery dates are not met.

    Machines are idle.

    Material is wasted.

    Some nurses are overworked, others areunderworked.

    Skilled nurses doing unskilled work

    Nurses fumbling on jobs for which they have

    not been trained

    Quarrelling, bickering, buck-passing, and

    confusion

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    a living document which can be changed

    based on the prevailing circumstances

    A predetermined course of action intended

    to facilitate the accomplishment of a task,work or mission

    Failing to plan is planning to fail

    A well-developed plan requires creative

    thinking and foresight

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    Involve the future

    Involve action

    Have an organizational identification of the

    action which will be undertaken either bythe planner or someone designated by or for

    her

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    Strategic Plans

    Operating Plans

    Continuous or Rolling Plans

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    Asks, What are the right things to do?

    Usually 3-5 years

    Long-term in nature

    Based on explicit assessments of the competitivestrengths and weaknesses of the organization.

    Usually prepared in the upper levels of

    management and serve as the basis for operating

    plans. In a nursing care setting, a strategic plan would

    be one which calls for increasing diversity in

    nursing and more aggressive recruitment

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    How does one dothings right?

    Generally shorterin time frame (e.g.

    1 year)Usually pertain to

    activities inspecific

    departments of anorganization.Deals with tactics

    or techniques

    Focuses on timetables,target quantities, and

    specifies the persons

    responsible for the tasks

    usually involve the middleand lower level managers

    Prepared separately by

    managers of the functional

    sub-units of an organization(E.g. Department budget is

    prepared by the head nurse

    of the pediatric unit)

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    Similar to operating plans

    Involves mapping out day-to-day

    activities

    Task of the staff nurse who has to deviseand implement the nursing care plan for

    the patients, altering or modifying the

    plan as necessary depending on the needs

    and problems of the patients and the unit

    to where the plan is applicable.

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    (Why is planning essential to nursing?)

    Leads to success in

    the achievement of

    goals and

    objectives

    Brings about behaviour that

    leads to desired actions and

    outcomes

    Makes performance of tasks

    more meaningful

    Helps nurses relate what they are

    doing to their professional goals.

    Provides for theeffective use of

    available personnel

    and facilities

    E.g. projecting the number ofnurses needed to care for a

    group of patients or ordering

    enough supplies for a unit

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    Helps nurses cope with

    crises and problems

    calmly and efficiently

    Predict future activities, anticipate

    future problems, and plan for

    alternatives to prevent or cope with

    potential problems

    Reduces element ofchange

    Study what has been successful orunsuccessful

    Discover the need for change

    Necessary for effective

    control

    Enables manager to design effective

    ways to ensure accomplishment of goalsand objectives through coordination

    and collaboration between and among

    people in the organization ad effective

    use of resources

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    Knowledge of the philosophy, goals, and

    operations of the organization

    Understanding on the significance of

    planning; that success and failure or workactivities relate directly to the quality of a

    plan

    Proper appreciation of use of time for

    planning; wrongly perceive that time spenton planning would be better spent on

    addressing day-to-day concerns

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    Confidence and fear of failure

    Openness to change that they believe

    planning may entail

    Willingness to engage in new activities thatplanning produces

    Insights into the exigencies (i.e.,

    pressing/urgent/requiring immediate action)

    of the situation; prefer to act on problemsthat give them immediate feedback

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    1.Forecasting or estimating the future

    Consider 3 things:

    The agency

    The community affected The goals of care

    Forecasts must be supported by facts,

    reasonable estimates, and accurate

    reflection of policies and plans

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    2.Setting objectives and goals

    Goals- broad statements of intent derivedfrom the purposes of the organization

    Objectives- specific behaviour or task set

    for the accomplishment of a goal

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    3. Developing strategies and setting the

    time frame.

    Strategy- techniques, methods, orprocedure by which the overall plan of

    the higher management achieve desired

    objectives

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    4. Preparing the budget and

    allocation of resources

    5. Establishing policies,procedures, and standards

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    Time- the managers single most important

    resource

    Good time management- founded uponintelligent planning and decision-making, and

    a thorough assessment of the tasks which

    need to be done; Finding the most efficient

    way to do things; Smarter use of time

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    Work is rushed, becomes substandard,

    deadlines are missed, bad choices are made,

    employees suffer from fatigue, and personal

    lives and relationships are affected by the

    lack of time or energy to devote to them

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    Planning for contingencies

    Listing of tasks

    Inventory

    Sequencing Setting and keeping deadlines

    Deciding on how time will be spent

    Delegate

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    the apparent simultaneous

    performance of two or more tasks

    May have hazardous consequences

    Nurses must learn to prioritize

    tasks at hand even if they have to

    do them one after the other

    Make sure tasks are done properly

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    Allow the manager to set the time frame of

    the project or activity meant to achieve the

    goals of the organization

    1. GANNT CHART

    2. PERFORMANCE EVALUATION AND REVIEW

    TECHNIQUE (PERT)

    3. CRITICAL PATH METHOD (CPM)

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    illustrates a project schedule

    Show task and schedule information. The

    tasks are numbered and listed vertically. A

    bar shows the starting date and projectedcompletion of ach task. Color or shading is

    sometimes used to show ho much of ach task

    has been completed.

    Both a management tool and acommunications tool.

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    a statistical tool, used in project

    management, that is designed to

    analyze and represent the tasks

    involved in completing agiven project.

    Commonly used in conjunction with

    the critical path method or CPM

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    A tool to analyze a project and determine

    the duration, based on identification of a

    critical path through an activity

    network.Can calculate time and cost estimates for

    each activity

    Method used to create a cost estimate

    using either normal (least cost) or

    crash (least available time) operating

    conditions.

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    A systematic financial translation of

    a plan, the allocation of scarce

    resources on the basis of forecast

    needs for proposed activities over aspecified period of time

    A tool for planning, monitoring, and

    controlling cost and meetingexpenses

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    allocates resources for

    nursing programs and

    activities to deliver patientcare during fiscal year

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    designed to meet future service

    expectations, to provide quality

    patient care at minimum costBudget plan for health care

    institutions- a plan for future

    activities

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    Revenue budget- summarizing

    the income the management

    expects to generate during theplanning period

    Expense budget- describing

    expected activity in operationalfinancial terms for a given

    period of time

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    Capital Budget- outlines the

    programmed acquisitions, disposals,

    and improvements in the

    institutions physical capaacity

    Cash budget- consists of money

    received, cash receipts and

    disbursement expected during theplanning period.

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    CENTRALIZED BUDGET-developed

    and imposed by the comptroller,

    administrator, and/or director of

    nursing with little to no consultationwith lower level managers

    DECENTRALIZED BUDGET-has middle

    level manager involved in theplanning and budgeting process with

    ARA placed on the practitioner level

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    MANPOWER BUDGET- consists of the wages andsalaries of the regular employees and the fees paidto outside registries through which the institutioncontracts short-term employees

    CAPITAL EXPENDITURE BUDGET- Involves the largeexpense of purchasing of lands, buildings, andmajor equipment meant for long-term use.

    OPERATING BUDGET- Includes the cost of supplies,minor equipment repair and maintenance as well asother overhead expenses

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    Open ended budget- single cost

    estimatefor each program in theproposed unit

    Fixed ceiling budget- the uppermostspending limit is set by the top

    executive who then asks managers to

    develop budget proposals forindividual units

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    Flexible budget- conatins several financial plans

    for each level of activity or for different

    operating conditions; Top management canselect the budget or shift the spending level

    upwards or downwards, whichever is best for

    optimum productivity

    Performance budget-based on the functions and

    activities of personnel involved in the operation

    budgeted; may refer to direct nursing careactivities, supervision of nursing staff, quality

    control, etc.

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    Program budget- Computed for a program

    as a whole or the entire program itself e.g.

    home care program, outreach program,

    rather than individual activities or

    functions

    Zero -based budget- justifies in detail thecost of all programs, both old and new, in

    every annual budget preparation

    Sunset budget- designed to self-destructwithin a prescribed period to ensure

    cessation of the funded program at a

    ppredetermined date.

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    PLANNING- Budgeting stimulates

    thinking in advance

    COORDINATION- budgeting

    encourages coordination amongdifferent persons; continuous

    exchange of information

    COMPREHENSIVE CONTROL- anadministrator is able to evaluate

    quality and initiative in performance

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    Patient-

    consider the nature of the patients needs:

    length of stay in hospital, severity of illness

    categorize patients

    Hospital or Health Care Facility

    Available facilities and resources

    Size of hospital, bed capacity, occupancy

    Bed capacity must be enough to

    accommodate possible number of patients

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    Personnel

    Salaries paid to nursing personnel,

    leave benefits, provisions for staff

    development programs

    Standard of Nursing Care and

    Supervision

    Cost of training and maintaining of

    personnel and acquiring equipment

    that will be needed

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    There are a number of tools in the

    budgeting and management of

    resources:

    The budgeting process of theorganization.

    Determine the number of full-time

    equivalent of nurses necessary tostaff the unit.

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    Compute the salary and non- salarybudget including salary increases and

    other various factors.Monitor the variances over the budget

    period and identify negative variancesresponding promptly and appropriately.

    Understand the extraneous factorssuch as changes in technology or directand indirect cost that may be assigned

    to their budget.Encourage the staff to monitor

    resources used including time andsupply.

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    Policies are defined as standing

    plans used repeatedly, or guides or

    basic rules that govern action at all

    level in the organization.They stem from the goals of the

    organization.

    Examples include personnel policy,nursing services policies and the

    like.

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    a more specific guide to

    action than policy, while

    standards indicate theminimal level of achievement

    acceptable to meet the set

    of objectives.

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    Models of planning vary to the needs and profile ofthe organization.

    basic model

    Issue-based (goal-based) model

    Alignment model

    Scenario planning

    Organic planning Functional planning

    Cross-sectional planning and

    Operational planning

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    suited to small organizations with a high

    volume work but with limited to no strategic

    planning.

    The early operation period of the

    organization, like the first year, would be a

    good time to use the model in order to

    familiarize the organization with the concept

    and conduct of planning.

    Subsequent planning may be done with more

    details, phases and activities.

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    Planning is usually carried out by top-level

    management, who identifies the:

    Purpose or mission statement.

    Goals to be accomplish to fulfil the

    purpose or a mission statement.

    Specific approaches or strategy forachieving goals.

    Specific action plans to implement each

    strategy for achieving goals.Consistent monitoring and updating of

    plan.

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    Organizations which follow

    this approach may adjust

    their strategies to identifyadditional goals to develop

    operations or administration

    of the organization.

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    Issue-based or Goal-based Strategic Planningconsists of the following activities:

    External/ Internal Assessment to identify SWOT

    Strategic analysis to identify and prioritize major

    issues or goals.Designing major strategies or programs to address

    these issues or goals.

    Designing or updating the organizations vision,

    mission and values. Establishment of action plans based on the

    organizations objectives, resource needs, roles andresponsibilities for implementation.

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    Documentation of issues, goals, strategies or

    programs, and whenever applicable, an updated

    mission and vision, action plans in a strategic PlanDocument, and SWOT.

    Development of the yearly Operating Plan

    document from one year of the multi-year

    strategic plan.Development and implementation of the budget

    for year one and allocation of funds needed to

    fund year two and onward.

    The conduct of the operations year-one

    operations.

    Monitoring/reviewing/evaluating and update the

    Strategic Plan document.

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    geared towards ensuring that the

    organizations resources are aligned with

    its mission in order to ensure effective

    operation.a useful strategy for organizations that

    needs to fine tune their operating

    strategies or which may need to rework

    their current approach.An organization with internal issues may

    also find benefit in this model.

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    involves identifying possible

    scenarios or situations that the

    organization may face. This model is

    useful in identifying strategic issuesand goals and may be used to ensure

    truly concrete solutions to problems.

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    Organic strategic planning is

    self-organizing, and naturalistic

    in orientation, requiring

    repeated reference to common

    cultural values within the

    organization.

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    deals with both the actual activities of the

    organization and the administrative or the

    internal matters thereof as well, such as

    work, costs and resources.

    usually works in the context of the overall

    plan and as such to be weighed against

    competing priorities from other programs

    and internal initiatives for organizational

    advancement like process improvements and

    training.

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    defines tasks which may be assigned to

    individuals; produces clear final outputs to

    other similarly oriented organizations; tracks

    internal operations;

    allows for additional program requirements;

    and allows for managing competing priorities

    from multiple programs.

    may be affected by non-project relatedwork which includes change and work

    includes a process for assessing plan status.

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    focuses on managing the external effects

    of outputs of a function. It brings

    together the activities of various

    functional groups in support of a singleproject like a team working together.

    Unlike functional planning, which is

    oriented towards moving work within a

    single organization, cross-functionalplanning is geared towards moving work

    from one functional organization to

    another.

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    requires one to look at the development of

    the decision being made as they relate to the

    overall effectiveness of work on the health

    care facility. defines how one will implement the action

    agreed upon and monitoring these plans,

    what the needs are, how one will use

    available resources, how one will deal with

    the risks, and how one will ensure

    sustainability of the projects achievements.

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    incorporates all other plans,

    past and present, to come up

    with a wholistic implementation

    of the plan. The key components

    are integrated with the other

    parts of the overall Strategic

    Plan.

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    Nurses make decisions of varying importance

    every day, so the idea that decision making

    can be a rather sophisticated art may at first

    seem strange

    studies have shown that most people are

    much poorer at decision making than they

    think.

    understanding of what decision makinginvolves, will help produce better decisions

    at work.

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    the process of identifying and choosingparticular course of action from among

    several possible choices. This process is

    influenced by the values and preferences of

    the decision maker.

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    Whether Decisions-refer to the

    decision made before the selection

    of one several alternatives, where

    selection is made after weighingpros and cons.

    E.g. before figuring out alternativesof what car to buy, the decision is to

    be made whether or not to buy a

    car.

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    Which Decisions-process of

    choosing from among several

    alternatives, which aremeasured based on a set of

    predefined criteria.

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    decisions that have been made but put

    on hold until some conditions are met

    like time, energy, price, availability,

    opportunity and encouragement.

    E.g., I have decided to buy that car if I

    can get it for the right price and/or Ihave decided to write that article if I

    can work the necessary time for it to

    fit into my schedule.

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    Win-win

    mutual willingness in the group to

    come up with solutions that are

    acceptable to all.

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    Win-Lose.

    some interests are advanced at the

    expense of others.

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    Disagreement and Collaboration.

    Decisions resulting in the following

    elements are made when conflicts

    and disagreements are openlyexplored, using collaboration and

    cooperation.

    High quality decisions Creative decisions

    Decisions that are understood

    Decisions that are accepted and owned

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    focused on how to modify or armed anunpopular proposed solution rather than

    attempt to pressure people into changing

    their minds about the solution.

    holding the planned solution in abeyance for

    further study and analysis until justifiable is

    reached.

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    devised to address the presence ofrisk or uncertainty in decision-making situation by looking for

    predictable patterns based onhistorical date, thereby reducing theuncertainty.

    When there is limited historical

    precedent, it becomes hard to applythe theory and the risk remainsunchecked.

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    more graphic in nature, enables the planner to

    visualize alternatives courses of action takinginto account all factors involved like risks,information needs and outcomes for a problemover time.

    a tree-shaped diagram which starts with aprimary decision that branches out intoincreasing numbers of alternatives, each ofwhich further branches out until all alternative

    outcomes are laid out on the diagram.gives the manager a forecast of the possible

    results of his choices and enables him to make acost-benefit analysis on each alternative.

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    problems are addressed one after anotherand after having determined the best

    balance of factors related to service.

    the mathematical study of waiting lines (or

    queues).

    a powerful tool that helps hospitals and

    clinics to uncork chronic bottlenecks in the

    flow of patients in the emergencydepartment (ER), the out-patient

    department(OPD), and elsewhere.

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    First in first out (FIFO)-service

    according to order of arrival

    Last in first Out (LIFO) Last toarrive First to be served

    Processor Sharing (PS)- equally

    served

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    Finally, the Linear Programming

    method uses matrix algebra or

    linear mathematical equations

    to determine the best way to

    use limited resources to achieve

    maximal results.

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