Plantronics Cisco, Panasonic Pbx System

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    the voice of business

    KX-NCP500/1000UNIFIED COMMUNICATIONS SYSTEM

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    PANASONIC UNIFIED COMMUNICATIONS SOLUTION

    2

    Panasonics Network CommunicationPlatform (KX-NCP) is an advancedcommunication solution designed toenable businesses to achieve unifiedcommunications by enhancing andstreamlining office communicationswith presence-enriched productivityapplications.

    Facilitating more effective waysof communicating with both youremployees and customers the

    KX-NCP allows easy access to awhole host of business communicationapplications with a choice of fixed,mobile and advanced touch screenIP terminals.

    These include advanced digitalphones, softphones, DECT wirelessportable stations, as well as

    standard analogue extensions. Inaddition, integration with mobilephones allows mobile users and

    remote workers to stay connectedeven while on the move.

    Convergence ready the KX-NCPprovides innovative IP telephonyfeatures and functionality overboth local office and broadbandnetworks and supports costeffective SIP telephony services,

    helping businesses to reducecommunication costs.

    Panasonic Network Communication Platform brings together the power of the web,business applications and personal productivity to your desktop.

    CONVERGENCE ON YOUR DESKTOP

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    Touch Screen IP Telephone IP and Digital Telephone Terminals DECT Wireless Terminals

    KX-NT300 and KX-DT300 Series KX-TCA SeriesKX-NT400

    PANASONIC COMPLEX TECHNOLOGY SIMPLIFIED

    The KX-NCP500/1000 supports a whole range of terminal devices - from theKX-NT400 touch screen IP telephone to stylish and intuitive IP and digitaltelephones with Bluetooth headset support, SIP connectivity and DECT wirelessportable stations.The system also supports tough type wireless DECT handsets for those workenvironments that call for a ruggedised splash and dust resistant handset.

    WHICH PANASONICTELEPHONE TERMINALSOLUTION IS BEST FORYOUR BUSINESS?Digital Telephony

    Digital telephony is a well establishedand highly reliable technology. It isa technological progression fromthe traditional analogue telephonysystem and provides a wide rangeof features.

    IP Telephony

    IP telephony allows you to breakaway from working in a fixedlocation, reducing cabling costsand allowing team members to belocated locally or remotely overVPN or broadband connections.

    Session Initiation Protocol (SIP)Telephony

    SIP Telephones are ideal for remoteoffices or home workers.

    SIP allows remote workers toconnect back to the office over high-

    speed broadband IP network fromvirtually anywhere geographically,and because most VoIP providersdont charge anything for voicetraffic that remains within theinternet there are significantcost savings for your business.

    IP Softphones

    An IP Softphone allows a user to makecalls from a PC or mobile device.Calls can be made in places where

    traditional phones are not available,whilst keeping down call costs, e.g.

    Airports, customer offices or evenyour home broadband network.

    Digital Enhanced CordlessTelephones (DECT)

    DECT are portable advancedtelephone devices with many ofthe same features as a desktoptelephone. Selecting a modelfor the office or warehouse isa simple choice with a widerange of models available.

    WIDE CHOICE OF PANASONIC STYLISH TELEPHONE TERMINALS

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    Maximum Terminal EquipmentThe following shows the number of each terminal equipment type supported by the PBX.

    KX-NCP500 0001PCN-XKepyTtnempiuqElanimreT682024644032842864

    2 16*2161616

    10836401046464884864

    2 16*2161616

    Telephone

    DSS consoleCSHigh-density CSIP-CSPS

    Voice Processing System (VPS)DoorphoneDoor OpenerExternal SensorExternal Relay*1 KX-NT400, KX-NT300 series and KX-NT265 (software version 2.00 or later only)*2 When using the DPH2 card, the maximum number of door phones is 12.

    SLTKX-DT300/KX-T7600 series DPTOther DPTAPTIP-PT*1SIP Extension

    System CapacityMaximum CO Lines and ExtensionsThe PBX supports the following number of CO lines and extensions.

    Note For non-peer-to-peer calls via the DSP card, calls cannot be made or received when all of the card's resources are being used.

    Type72648

    68

    28404032

    966432

    108

    44646464

    Total Number of Trunks

    IP-PT and IP SoftphoneSIP Extension

    Trunk with option CardIP Trunk on MPR Card

    Total Number of Extensions

    Extension (Physical Extension Card)Extension (Virtual Extension Card)

    KX-NCP500 KX-NCP1000

    INTELLIGENTCALL

    HANDLINGIMPROVEDCUSTOMER

    SERVICE

    PANASONICPRODUCTIVITYAPPLICATIONS

    WORK FORCEMOBILITY &FLEXIBILITY

    INCREASED USERSATISFACTION

    SOLUTIONSFOR ALL

    INDUSTRIES

    INCREASED OFFICEPRODUCTIVITY

    VOICE & DATACONVERGENCE

    REDUCEDBUSINESS

    COMMUNICATIONSCOST

    SOUNDBUSINESS

    INVESTMENT

    UNIFIEDCOMMUNICATION

    PANASONIC UNIFIED COMMUNICATIONS SOLUTION

    SOUND BUSINESS INVESTMENT WITHPANASONIC UNIFIED COMMUNICATIONS SOLUTION

    KX-NCP500

    KX-NCP1000

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    KX-NCP500/1000 - KeyBusiness Benefits

    Highly modular and designedto improve your businesscommunications workflow the new KX-NCP500/1000 enablesbusinesses to effectively reach,serve and retain their customers.Key benefits include:

    Improve Business and TeamProductivity do more usingCommunication Assistantproductivity applications

    integrated with yourcommunications solution.

    Reduce Communications Cost Use integrated SIP telephony

    service to convergecommunications for voiceand data.

    Improve Staff Mobility Take advantage of common

    business tools in the office,working at home or on the road.

    Empower your sales and supportstaff by using mobile phones asoffice extensions.

    Empower remote workers withIP phones and softphones forLaptops, PDAs and Mobile Phones.

    Simple Set up Simple to deploy, administer

    and maintain the PanasonicKX-NCP500/1000 is a highlyreliable, expandable and feature-

    rich business platform. Reliable

    The reliability of PanasonicKX-NCP500/1000 systems isassured by rigorous quality

    control and testing of the systemsbefore they leave the factory,guaranteeing you peace of mind.

    Improve Customer ServiceUse integrated applicationsto speed up and monitor yourcustomer service levels.Improve customer service withBuilt-in Voice Messaging andDISA functionality.Benefit from Unified messagingusing optional KX-TVM50 and KX-TVM200 voice processing system.

    Optimise Business ProcessesImprove business processesby leveraging business toolsfor individuals, teams and GroupSupervisors.

    Expand Cost Effectivelyand EfficientlyQuickly set up wireless branchlocations using latest DECT overIP technology.

    Your Investment - ProtectedThe Panasonic KX-NCP500/1000is designed to be modular andflexible in both technology andthe business application solutionsit provides. Convergence ready -the system provides quick returnon investment and peace of mind.Future proof design and openstandards based architecturemeans that customers can beassured that their investmentsare protected now and well intothe future.

    Multisite Networking for Flexible CommunicationsKX-NCP500/1000 systems

    leverage the latest IP (VoIP)and SIP technologies to costeffectively handle intra-office,multi-site and long distancecommunications over convergedvoice and data networks.

    SIP TrunkingUsing the built-in SIP trunkinginterface, businesses can nowconnect to the growing list of SIPbased Internet Telephony ServiceProviders (ITSP) to achieve low-cost VoIP calls over managed

    broadband IP networks.

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    WORKFORCE MOBILITY WITHANYTIME, ANYWHERE COMMUNICATIONS

    ANYTIME, ANYWHERE

    COMMUNICATIONMore and more businesses aremoving away from just the traditionaldesktop working environment, asmore employees go mobile - working

    on the move, from home, movingbetween various offices/branchesor travelling anywhere aroundthe globe. In such dynamic workenvironments it is essential thatbusinesses communicate effectively -anytime, anywhere.

    Panasonic KX-NCP1000 helpsbusinesses stay in touch witheveryone - wherever they may be, byadding value to business processesand allowing anytime, anywhereaccess to business communications.

    Panasonic KX-NCP500/1000 Unified Communications system is more than just asmart pure IP-PBX phone system with built-in applications. It is about being connectedand having access to the same resources you would if you were in the office.

    Enable your staff to spend more time to grow your business, by being availableto communicate everywhere.

    QUALITYRELIABLETELEPHONY

    KX-NCP1000 Enabling Anytime, Anywhere Communications

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    Mobile/GSM Integration for AnytimeAnywhere Mobility

    Mobile phones are a compellingway of doing business outside ofthe office. The KX-NCP500/1000supports the latest mobile phoneintegration technology - enabling callsdirected to an office extension to beredirected to a mobile telephone ata lower, fixed cost. Calls can also betransferred back to an office extensionor office voice mail system.

    Employees with mobile phones canalso initiate calls to customers fromtheir mobile phones that appear to

    the external customers as comingfrom the company rather than themobile phone - centralising allbusiness communications.

    Mobile telephones can even beintegrated into ICD groups which

    Whether you work in an office or another large facility, the Multi-Cell DECT systemkeeps you in constant touch with colleagues and customers even when you areuntethered and moving within the work environment. Communication can easily befurther extended outside the office by enabling mobile integration functionality. Enjoythe freedom to communicate - wirelessly with crystal clear voice quality.

    KX-TCA175ALStandard Model

    KX-TCA275ALCompact Business Model

    KX-TCA355ALTough Type Model

    Colour LCD Screen

    Illuminated Keypad Multiple Language Display Speakerphone Programmable Soft Keys PBX Functionality Support 200 Entry Phonebook Headset Compatible 9 Polyphonic Melodies Vibrate Alert *2

    Meeting Mode*2

    IP54 Dust and SplashResistant *3

    *1 KX-TCA175 andKX-TCA275 only

    *2 KX-TCA355 andKX-TCA275 only

    *3KX-TCA355 only

    allow incoming calls to ring both thedesk phone and the mobile handsetsimultaneously. This allows usersto pick-up their calls on eithertheir desk phone or mobile phone

    thereby providing one numberaccess - increasing contactability.

    Multi-Cell DECT Wireless OfficeMobility Solution

    The Multi-Cell DECT System providesautomatic hand-over between

    installed wireless cells - enhancingcoverage and giving you truecommunication mobility even withinlarge premises.Elegant, Smart and Sturdy Business Mobility Terminals

    With basic, business or tough-typeDECT that is able to handle harshenvironments - you can be assuredthat no matter what your needs -with Panasonic, you have theDECT Business mobility solutionof your choice.

    The KX-TCA275AL DECT handsetcombines small size, light weight

    and durability, with a host ofpowerful business telephonyfeatures, while the KX-TCA175AL isa good choice for users who wantgood basic performance at a lowercost. In addition, to handle toughenvironments - the KX-TCA355ALruggedised handset meets strict dustand splash resistant IP54 standards.

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    ENHANCE YOUR PRODUCTIVITY WITHPANASONIC APPLICATION TERMINALS

    PANASONIC APPLICATIONTERMINALS PROVIDE ARANGE OF PRODUCTIVITYAPPLICATIONS FORIMPROVED BUSINESSEFFICIENCY KX-NT400 IP Network Telephone

    Panasonics KX-NT400 is an innovativeand stylish high-end IP telephone.Advanced technology and a large,

    colourful display interface make the

    KX-NT400 IP telephone extremely

    user-friendly, while the built-inCommunication Assistant softwaregives users quick and easy access tounified communications.

    The KX-NT400 is ideal for businesseswishing to maximise productivityand improve efficiency at the desktop,while simplifying and enhancingbusiness communications.

    The KX-NT400 offers a practicalcommunication solution in locationswhere a PC is not required. Thanks

    to its Internet functionality, you can

    easily access business applicationsrunning on a company web server.

    This stylish, high-end telephoneboasts many features that make itsuitable for use in many industries,including hospitality, travel, retail,contemporary offices and call centres.

    Access your corporate directory,latest weather report or companyweb pages all through an applicationdesigned terminal.

    Portal Screen Camera ScreenMain Screen Contact ScreenCall Screen

    Touch Screen LCD

    ApplicationBuilt-in

    Easy Navigation Key

    Speakerphone

    SD CardSlot

    USB Port

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    KX-NT305X KX-NT307XKX-NT303X Add-On 60-Key Module

    (Option : KX-NT343X only) Bluetooth Module

    (Option : KX-NT366X, K X-NT343X and KX-DT346AL only) Add-On 12-Key Module

    (Option : KX-NT343X and KX-DT346AL only)

    KX-NT343X KX-NT321X 6-line Backlit LCD Display 4 x 12 Self-Labelling Programmable CO Keys Digital Speakerphone 2 Ethernet Ports (100 Base-T) Power over Ethernet (PoE) Bluetooth Module (Option : KX-NT307X)

    3-Line Backlit LCD Display 24 Programmable CO Keys Digital Speakerphone 2 Ethernet Ports (100 Base-T) Power over Ethernet (PoE) Add-on 12-Key Module (Option : KX-NT303X) Add-on 60-Key Module (Option : KX-NT305X) Bluetooth Module (Option : KX-NT307X)

    1-Line LCD Display 8 Programmable CO Keys Digital Speakerphone 2 Ethernet Ports (100 Base-T) 60-DSS Console (Option : KX-DT390AL) Power over Ethernet (PoE)

    KX-NT366X

    IP Softphone

    Panasonics KX-NCS8102 IPSoftphone module allows travellingsales and support staff or any otherpower user to use their computer asan IP Phone for anytime, anywhereaccess to unified communications.

    SIP Telephone

    With built-in support for the latestSIP technology, Panasonic KX-NCP500/1000 and KX-TDE200/600can support SIP telephones asstandard extensions. Companies cannow use Panasonics SIP telephones

    or their own choice of standard

    SIP phones to support in-houseoffice users or remote workers,connecting back to the office overhigh-speed broadband IP networkfrom virtually any location.

    The KX-NT400 can display video feeds from Panasonic Network Cameras. And also Networkcamera integration with a door phone allows added safety, as employees can monitor who is at thedoor and only allow expected visitors onto their premises.

    NETWORK CAMERA INTEGRATION

    Hall Entrance

    IP TELEPHONE TERMINALS

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    MOBILISE YOUR WORKFORCEWITH PANASONIC COMMUNICATION ASSISTANT

    Communication Assistant

    Productivity Application SuiteThe Panasonic CommunicationAssistant productivity softwaresuite is a highly intuitive PC basedapplication that blends powerful pointand click telephony together withscreen based presence, availability,

    integration with Microsoft Outlook ,

    integration with popular TAPI enabledCRM desktop tools and a variety ofcollaboration tools to simplify andenhance real-time communicationsfor business telephony users.

    Designed for easy installation andmaintenance - Communication

    Assistant can be deployed without

    the need of any additional CTI server- making it an ideal solution for smallto medium size businesses withlimited IT knowledge and staff whilemulti-site or enterprise businessesrequiring scalability to support largedeployments - can choose CTI serverbased deployments.

    MODE TARGETED SOLUTION BENEFITSCommunicationAssistant Pro

    Point and click unified communications for deskbased or remote workers. Provides users with

    real-time presence information.

    Helps you visually control all your communicationsfrom your PC. Stay informed of users availability

    in real-time.CommunicationAssistant Supervisor

    Team supervisors to monitoremployees call activities.

    Helps you to visually manage all your groupmembers telephone activities.

    Communication AssistantOperator Console

    Company operator to easily manage all calls. Helps company receptionists view and manage allcalls and quickly communicate with colleagues andcustomers - improving customer service.

    Options License BenefitsSoftphone YES Allows remote workers to use laptops as full office phone extensions.

    Networking Support YES Allows users to view network wide presence and communicate with colleagues acrossmulti-sites.

    ICD Group Agent Features YES Allows informal call centre agents and supervisors to have agent features such as login/logout, wrap-up, etc.

    Thin Client support YES Allows IT departments to deploy Communication Assistant in a Thin Client Environment. *1

    In addition to the four modes - selectable during installation, application functionality can be further enhanced byselecting various options - as listed in the table below:

    *1 Windows Terminal Server and Citrix environment supported.

    Remote Workers using Softphone Office workers

    Receptionist using Operator Console Supervisor supporting team members

    CA Pro

    VM Assistant

    CA Pro

    CA Supervisor

    IMPROVEDBUSINESS

    PRODUCTIVITY

    PanasonicCommunicationAssistant togetherwith KX-NCP500/1000 enablesbusinesses toimplement UnifiedCommunications -

    enhancing businessproductivity.

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    CommsOffice givesyou complete control ofyour call performance,allowing you to monitorhow your system isbeing used and also howcost-effective it is foryour business.

    12

    COMMSOFFICE INNOVATIVE CALL MANAGEMENT APPLICATIONS

    CommsOffice from CommSoftRMS, a Panasonic CommunicationsSolution Partner, is an innovativecall management, call reporting andcall centre solution for customersrequiring a more comprehensivecall centre management solution.

    CommsOffice gives your companythe ability to track and controltelephone usage throughouttheir organisation. Extensions,trunks, groups of extensions anddepartments can be monitored

    and reported on, helping you to

    make accurate decisions aboutrequirements for your business.It can be used in a wide variety ofdepartments within any organisation.CommsOffice provides information,to enable managers to obtain awide range of reports that showtelephony and data usage in theirbusiness. There is a vast range ofstandard and easily customisablereports available. CommsOffice iseasy to install, use and maintain.

    CommsOffice features full callmanagement software, live ACDcall statistics, a scrolling ticker-tape agent view plus built ine-mail & internet monitoring.CommsOffice also has a familiarMicrosoft Outlook feel withits user friendly interface. Theconcept of the product is MicrosoftOffice for the communicationspart of the business.

    The Today screen shows a real-

    time, at a glance view of telephony

    and data usage. Information on

    live ACD call statistics assists anycompany that needs to monitora group of agents in a contact orcall centre. The scrolling desktopwallboard feature runs on yourscreen, no matter what applicationyou are working in, providingfully customisable agent views.

    CommsOffice is the ultimatecommunications managementsystem, offering maturity, stability,ease of use and powerful

    market-leading technologyto worldwide business.

    CommsOffice is a suite ofapplications that is designedto grow with your business.CommSoft offers easy upgradepaths to the following modules: -

    CommsOffice Professional CommsOffice Enterprise CommsOffice Voice CommsOffice Console CommsOffice CTI

    Calls by Extension Detail Report

    Today Charts and Statistics

    ACD Monitor Wallboard Screen

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    ENHANCE YOUR CALL CENTREWITH PANASONIC INTELLIGENT CALL HANDLING

    With its intelligent call-handling functions the Panasonic KX-NCP500/1000 can serveas the core of an efficient contact centre that provides outstanding customer service.

    The KX-NCP500/1000 comeswith a built-in sophisticated CallCentre solution flexible enoughfor most customer needs. Itallows businesses to increaseagent productivity, improvecommunication visibility,efficiently route customer callsto appropriate departments andhelp desks or sales teams.Furthermore, an optional externalACD reporting server can be usedto generate detailed call reporting.

    Packed with Call Centre Features

    Whatever the size of your company,efficient and courteous handlingof telephone calls is a major factorto successful business. Panasonicprovides multiple solutions forsmall to medium call centres, tohelp control and make use of thelimited resources that may beavailable. The following call centrefeatures are integrated into the KX-NCP500/1000 so that, together withbuilt-in Communication Assistantdesktop productivity applications, itcan solve most informal call centrebusiness needs.

    Built-in Call Centre Features Intelligent and Automated Call

    Routing

    Flexible Routing to DistributionGroups VIP Call Routing Automated Attendant Call Queue with Waiting Messages

    Walking Extensions (Hot Desking) Supervisor Call Queue Monitoring Supervisor Level Monitoring and

    ReportingFurthermore, the solutions can beexpanded to suit more sophisticatedcall centres in combination with

    CTI software solutions availablein the market.

    Intelligent Call Distribution

    The KX-NCP500/1000 supportsIncoming Call Distribution (ICD)Groups, the basic building blocksof a call centre solution. Incomingcalls received by an ICD group can bedistributed to call centre agents usingsupported call distribution methodsand when a pre-programmed

    number of agents in the group arebusy, additional incoming calls canbe put in a queue. Agents can alsobe assigned to multiple ICD groups,which allows a smaller number ofagents to handle calls from multipleICD groups. This feature enablesyou to operate a more efficient andflexible call centre.

    Agent Features

    The system supports extensivestandard call centre agent features.Agents can work more efficientlyusing the built-in features togetherwith Communication Assistantdesktop productivity applications.The following advanced features helpincrease agent productivity as well asoverall business productivity:

    Agent Log-in/Log-Out/Wrap-up

    Call Park/Retrieve with TeamMembers

    Customer Record Launch (CRM Integration)

    Virtual 24 Hour ReceptionistAutomated Attendant

    Using the Message Card, you can

    easily set up an auto attendant toprofessionally handle all incomingcustomer calls to your business.An Auto Attendant can drasticallyreduce the amount of call traffichandled by the operator allowingmore time to be spent with your newor important customers.

    The Auto Attendant can also answermultiple calls simultaneously,providing different greetings fordifferent departments.Supervisor Features withCommunication Assistant Supervisor

    The KX-NCP500/1000 supportsbuilt in Call Centre Supervisorfeatures which provides thesupervisor with a real-time viewof calls in queue and agent callhandling. The supervisor canmonitor each agents phone statusand also remotely log-in a currentlylogged out agents extension orlog out an agent phone with a fewmouse clicks using CommunicationAssistant for Supervisor. Inaddition, the supervisor extensioncan also use a 6-line system displaytelephone to monitor variousimportant call centre statisticssuch as:

    Total Calls Handled Average Wait Time

    Lost Calls

    Supervisor features include:

    Group Call Monitor

    Group Call Reporting

    Remote Agent Log-in

    Silent Listen-in

    Remote Take-over call Longest Waiting Time

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    LEVERAGE PANASONIC POWERFUL MESSAGINGSOLUTIONS TO IMPROVE YOUR CUSTOMER SERVICE

    14

    Streamline yourbusiness communicationsand improve yourcustomer service byefficiently routingcustomer calls to thecorrect department oragents with PanasonicMessaging Solution.

    The KX-NCP500/1000 systems offerthree types of messaging solutions:

    1. Built-In Solution: Built-in 2channel Enhanced Simple VoiceMessaging (ESVM) solution.

    2. Optional Solution: ESVM2 (Option:KX-TDA0192) or ESVM4 (Option:KX-TDA0194) Enhanced Messagingcards provide added messagerecording and outgoing messagehandling capabilities that helpensure calls from your customersare routed properly and are alwaysanswered or processed gracefully.These optional cards can be

    configured to run in three modesfor complete flexibility:

    a) SVM Mode: For Voice Mail onlyfeatures.

    b) MSG Mode: For DISAfunctionality leveragingOutgoing Message recordings.The MSG mode can also supportmobile telephone extensionintegration allowing for mobiletelephones to be used as officeextensions.

    c) SVM + MSG Mode: Allowingcustomers to have both a simple

    voice mail as well as DISAfunctionality. Companies caneven upload from PC high-quality sound files (8kHz, 16 bit.wav file) that can be played asOGM recordings for variousoutgoing message applications.

    3. External Solution: Companiesrequiring further enhancedvoice messaging based business

    applications can upgrade toPanasonic KX-TVM50 or KX-TVM200 messaging solutions.These provide enhanced businessclass message applications.

    C a p a c i t y

    a n d F u

    n c t i o n a l i t y

    Built-in Optional Cards Optional Messaging Solution

    TYPE VOICE MESSAGING CAPACITYBuilt-in ESVM 125 messages, 120 minutes

    Optional ESVM2 (KX-TDA0192) 250 messages, 120 minutes

    Optional ESVM4 (KX-TDA0194) 2 x 250 messages, 120 minutes

    External KX-TVM50 4 hours - 8 hours

    External KX-TVM200 1000 hours

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    Hospitality

    The Hospitality market requiresthe communications system to beflexible, economical and easy touse with maximum reliability andadaptability for the individual needs.The possibility of PC integrationto allow guest room billing andsystem management has alsobecome a requirement of thissector. Panasonic KX-NCP500/1000systems are perfectly equippedwith all these necessary hospitalityfeatures and solutions.

    Medical and Health service

    To be able to work effectively andcomfortably in a medical environment,it is necessary that the communicationplatform has a high level of reliability

    and can adapt perfectly to fit theneeds of the health industry. Withsafe wireless mobility, advanced calldistribution and flexible CTI - the KX-NCP500/1000 provides an effectivesolution and allows easy integrationwith life saving technologies.

    Administration

    Public administrators seethemselves today more thanever as service providers.

    Their services must be carriedout in spite of the increasing

    pressure of cost management forgovernment, council and municipalauthorities. KX-NCP500/1000provides these establishmentswith unified communicationsolutions that can help maintainand keep their costs in check.

    Sales

    In todays competitive world,personal contact becomes evermore important to the customer.

    Customer satisfaction, flexibilityand accessibility provide the cruciallead in this sector. With solutionssuch as CRM integration withdesktop applications, everything

    that you need is already built in tothe KX-NCP500/1000 as standard.

    Retail

    Customers like to only invest inwell built products, displaying themattractively and placing them withintheir work environment. These same

    guidelines should also be followedby your telecommunication systems.

    When it comes from Panasonic - youare sure that all these important

    points have been meticulouslyfollowed so customers can be

    proud to own a Panasonic system.Legal

    The legal industry, consisting oflaw firms, notaries, attorneysand solicitors, has specificrequirements when it comes tobusiness communication. Attorneyclient conversations may need tobe recorded or clients may need tobe billed for calls. Law firms mayprefer to have secure entrances

    monitored via IP cameras. ThePanasonic KX-NCP500/1000addresses all these uniquecommunication needs of the legalindustry - yet provides solutionsin a cost effective way.

    Logistics

    Logistics requires smooth andreliable delivery of information.

    This is why logistics companies haveparticular requirements when itcomes to communication systems.

    With possibility for integrationinto CRM solutions and mobileaccessibility, the KX-NCP500/1000system can become the drivingforce of your business.

    SOLUTIONS FOR ALL INDUSTRIES

    The business telephone system is at the heart of all communications - nomatter how the communication is conveyed: via IP, by traditional telephony orby employing wireless technology. What businesses require is a platform thatprovides quality, reliable and flexible communications. The KX-NCP500/1000provides applications and solutions that address all these crucial business needs.

    Medial & Health Services LogisticsSalesHospitality Retail Legal

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    MULTI CELL DECT SYSTEM

    the voice of business

    VOICE PROCESSING SYSTEMKX-TVM50

    KX-TVM200

    the voice of business the voice of business

    KX-NT700ALCONFERENCE RECORDING SPEAKERPHONE SYSTEM

    Head Office NSWAustlink Corporate Park1 Garigal RoadBELROSE 2085PH: (02) 9986-7400FAX: (02) 9986-7450

    Design and specifications are subject to changewithout notice. Printed in Australia - June 2010.

    For further information or the locationof your nearest Panasonic AuthorisedDealer, please telephone PanasonicCustomer Care Centre on 132 600