plaza hotel.pptx

Embed Size (px)

Citation preview

  • 8/11/2019 plaza hotel.pptx

    1/19

    SERVICES MARKETINTHE PLAZA HOTEL NY

    VARUN

    SHWETDEEPALI

    SUPREE

    SHAHBAAZ

    SWEETY

    NIMISHA

  • 8/11/2019 plaza hotel.pptx

    2/19

  • 8/11/2019 plaza hotel.pptx

    3/19

  • 8/11/2019 plaza hotel.pptx

    4/19

  • 8/11/2019 plaza hotel.pptx

    5/19

    Major Players: Largest hotel grouthe world

    1: InterContinental Hotels Group

    2: Hilton Worldwide 3: Marriot International

    4: Wyndham Hotel Group

    5: Accor

    6: Choice Hotels International 7: Starwood Hotels & Resorts

    8: Best Western

    9: Home Inns

    10: Carlson Rezidor Hotel Group

  • 8/11/2019 plaza hotel.pptx

    6/19

    Current Trends in Hospitality sec

    G

    Green Hospitality

    New Management Automated serv

    Globalization

  • 8/11/2019 plaza hotel.pptx

    7/19

    Specific Challanges faced by Hospitsector

    Employee shortages

    Multicultural

    Increased

    sophistication of guest

    Security Issues

    Growth in condo hotels

  • 8/11/2019 plaza hotel.pptx

    8/19

    OPPORTUNITIES INSECTOR

    The Indian hospitality sector has been growing at a cumul

    annual growth rate of 14 percent every year.

    The government's decision to introduce the electronic visa fa

    (e-Visa) will give a much needed boost to inbound travel in India

    Further extension of Visaon Arrivalscheme to five countri

    2011.

  • 8/11/2019 plaza hotel.pptx

    9/19

    Five-year tax holiday for 2-,3-, and 4- star category hotels l

    around UNESCO World Heritage sites (except Delhi and Mumbai).

    The Ministry set up a Hospitality Development and Prom

    Board, which will monitor and facilitate hotel

    clearances/approvals.

    By 2023, government collective spending are expected to incre

    USD5.7 billion

  • 8/11/2019 plaza hotel.pptx

    10/19

    THE PL Z HOTEL

  • 8/11/2019 plaza hotel.pptx

    11/19

    THE PL Z HOTEL NEW YORK

  • 8/11/2019 plaza hotel.pptx

    12/19

  • 8/11/2019 plaza hotel.pptx

    13/19

    SERVICE ENCOUNTERA special Plaza Welcome

    Your Luggage

    DURING YOUR STAY

    Bath Preparation

    Valet Laundry Service

    Shoe Shine Service

    Your Private Bar

    Ice Service

    Food Service

    Luggage at the time of departure

  • 8/11/2019 plaza hotel.pptx

    14/19

    HOTEL

    GUEST ROOM

    PLAZA ROOM

    DELUXE ROOM

    DELUXE COURTYARDROOM

    SIGNATURE ROOM

    SUITES

    ROSE SUIT

    DELUXE ROSE SUIT

    EDWARDIAN SUITE

    EDWARDIAN PARKSUITE

    EDWARDIAN 5THAVENUE SUIT

    PLAZA SUITE

    TERRACE SUITE

    ROYAL TERRACE SUIT

    ELOISE SUIT

    ROYAL SUITES

    ROYAL PLAZA SUITE

    DINING

    THE PALM COURT

    THE TODD ENGLISHFOOD HALL

    THE PLAZA FOOD HALL

    THE ROSE CLUB

    THE CHAMPANGE BAR

    SHOPS

    ELOISE AT THE PLAZA

    THE PLAZA BOUTIQUE

    HEALTH ANDBEAUTY

    LA PALESTRA

    CAUDALE SPA

    WARREN TRICOMI

    FAMILY

    FAMILY EVENTS

    FAMILY SERVICE

    7PS STRATEGIES PRODUCTS (SERVICES)

    PRICE (FOR 1 NIGHT / 1 ROOM DOUBLE OCCUPANCY / PLAZA ROOM/ TAX EXCLUD

  • 8/11/2019 plaza hotel.pptx

    15/19

    PRICE (FOR 1 NIGHT / 1 ROOM DOUBLE OCCUPANCY / PLAZA ROOM/ TAX EXCLUD

    PLACE

    PROCESSES AT PLAZA HOTEL NY

    56,111*8,489taxes & fees

    56,110*8,489taxes & fees

    Address: 768 5th Ave, NewYork, NY 10019, United States

    Phone:+1 212-759-3000

    Hotel class: 5 stars

    ONLINE AThttp://www.theplazany.com

    http://www.kayak.com/New-York-Hotels-The-Plaza-

    Hotel.135506.ksp

    THE PLAZA HOTEL FOR IPHONEAPP

    Please contAm

    Eloise Suit

    Eloise Toll Eloise

    eloiseatthep

    IT SYSTEM

    REGISTRATION AND BOOKING

    HOUSEKEEPING

    COOKING

    ENTERTAINMENT

    TRANSPORTATION

    MAINTAINANCEOTHER SUPPORT SYSTEMS

    PROMOTIONS (ONLINE)

    http://www.theplazany.com/http://www.kayak.com/New-York-Hotels-The-Plaza-Hotel.135506.ksphttp://www.kayak.com/New-York-Hotels-The-Plaza-Hotel.135506.ksphttp://www.kayak.com/New-York-Hotels-The-Plaza-Hotel.135506.ksphttp://www.kayak.com/New-York-Hotels-The-Plaza-Hotel.135506.ksphttp://www.kayak.com/New-York-Hotels-The-Plaza-Hotel.135506.ksphttp://www.kayak.com/New-York-Hotels-The-Plaza-Hotel.135506.ksphttp://www.kayak.com/New-York-Hotels-The-Plaza-Hotel.135506.ksphttp://www.kayak.com/New-York-Hotels-The-Plaza-Hotel.135506.ksphttp://www.kayak.com/New-York-Hotels-The-Plaza-Hotel.135506.ksphttp://www.kayak.com/New-York-Hotels-The-Plaza-Hotel.135506.ksphttp://www.kayak.com/New-York-Hotels-The-Plaza-Hotel.135506.ksphttp://www.kayak.com/New-York-Hotels-The-Plaza-Hotel.135506.ksphttp://www.kayak.com/New-York-Hotels-The-Plaza-Hotel.135506.ksphttp://www.kayak.com/New-York-Hotels-The-Plaza-Hotel.135506.ksphttp://www.theplazany.com/
  • 8/11/2019 plaza hotel.pptx

    16/19

    HOTEL OFFERS

    A VIP Elite ChristmasSpectacular Experience

    Come and experiencethe most exclusive eventof the year at The Plaza

    and Radio City MusicHall

    City or Sand

    Book a one or twobedroom suite and

    receive a $300 spa orfood and beverage

    credit.

    Family Fun

    Book a one bedroomsuite and receive anadjacent room forchildren for $300.

    Summer Offer

    Moments happen here!Book now for stays untilSeptember 30, 2014 and

    receive 20% off.

    Stay Longer

    For a limited time, staylonger at The Plaza Hotel

    and let us treat you tocomplimentary luxuriousspa treatments, Food &

    Beverage

    Suite RewardEarn 1,000, 1,500 or

    2,000 UnitedMileagePlus award mileswhen you book a guest

    room or suite.

    HOLIDAY OFFERS

    A Christmas SpectacularExperience

    Ring in an unforgettableholiday season at ThePlaza with premium

    tickets to the magicalRadio City

    A VIP Elite Christmas SpectacularExperience

    Join us this holiday season at The Plaz a

    with premium tickets to the dazzlingRadio City Christmas Spectacular, andan exclusive VIP Elite Experience that

    includes backstage access, photoopportunity with the Rockettes, and

    more

    ONE OF A KINDEXPERIENCE

    Eloise Suite Experience

    Channeling the ebullientspirit of The Plaza's most

    famous "resident",Eloise, the irreverent and

    irrepressible fictionalheroine of Kay

    Thompson's classic bookwho skibbled her way

    into the hearts ofgenerations of readers.

    The Magic Tree House

    The Magic Tree HouseExperience at The Plaza

    will transformseasonally, inspired by

    one of the popularbooks and Fact Tracker,and supplemented withNew York City activitiesthat bring each story to

    life.

    Knights of The Plazain The Tower Suite

    Young children whohave demonstrated

    bravery and prowesson the battlefieldare invited to be

    among the few tospend the night inthe one-of-a-kind

    Tower Suite

    Breakfast in bed

    Sparkling Wine andChocolates

    Valet parking

    New York City cab ride

    Chocolate welcome amenity

    The Plaza snow globe

    The Plaza Holiday ornament

    A set of champagne flutesetched with The Plaza crest

    5 Dollar Charitable Donationfor VOA

    An Eloise Summer Gift Set

    PROMOTIONS (ONLINE)

  • 8/11/2019 plaza hotel.pptx

    17/19

    PEOPLE AT PLAZA HOTEL

    Founders Tes

    Headquarters Tor

    http://en.wikipedia.org/wiki/Torontohttp://en.wikipedia.org/wiki/Toronto
  • 8/11/2019 plaza hotel.pptx

    18/19

    REVIEW ND RECOMMEND TIONS

    GIVEN BY CUSTOMERS

    Being the first class hotel at NYC catering the premiumclass does not have bad word of mouth of

    dissatisfaction.Reviews and feedback by customers are:

    Service staff are very helpful

    Great place for a short stay

    View from each and every room was fantastic The hotel met the expectations and reached at the pe

    of sophistication

    Convenient location without going into in centre ofHanoi

  • 8/11/2019 plaza hotel.pptx

    19/19