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Password change instructions for Mapfre’s Extranet users
(Users in entities outside Spain)
September 16, 2014
Password change instructions for Mapfre’s Extranet users___________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________
Contents
0. Introduction.....................................................................................................21. Expired password...........................................................................................22. How to change your password......................................................................33. Contact and Support.........................................................................................6
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Password change instructions for Mapfre’s Extranet users___________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________
0. Introduction
All the users registered in Mapfre’s network are required by Security laws to change their password every 60 days. Users operating in Spain are required to change their password when they access their PC once the established deadline expires. However, the vast majority of users abroad only use this username and password to access applications such as HFM, Contributor, Audimap, Share Point, etc., and therefore this manual has been prepared to detail the procedure to be followed in the event that said credentials expire.
Passwords can be changed at any moment and preferable before they expire.
1. Expired password
In some applications, users can change passwords when they wish, but in other, such as in this example (HFM), the screen below opens up after entering the username and password and you will be asked to change your password:
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Password change instructions for Mapfre’s Extranet users___________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________
2. How to change your password
To change your password, please open your web browser and access the following web address http://extranet.mapfre.com
Then click on “Acceso a la extranet de MAPFRE”.
You will be then required to enter your username and password in a screen similar to the one below:
In this screen, please enter your current username and password, and then click on Accept.
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Password change instructions for Mapfre’s Extranet users___________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________
2.1 If your password has expired
If your password has already expired, before you access the extranet the following screen will be shown so that you can change your password.
In this screen, you have to indicate:
1.- Account: please enter DINT000\User name2.- Old password: expired password3.- New password: new password that you want to use (this password should have at least 8 characters, and contain at least one uppercase letter, one lowercase letter and one number)4.- Confirm password: Repeat the new password.
In the event that your new password is not valid, the following screen will be shown, and you will be asked to enter your data again, entering a new password that meets the required parameters:
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Password change instructions for Mapfre’s Extranet users___________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________
Once the password has been correctly changed, the following confirmation message will appear, and you will be able to access the HFM application using your new password.
2.2 If your password has not expired
In the event that you want to modify your password before it expires, you should follow the same steps, but after entering the username and password the following screen will be shown, instead of being directly redirected to the change password screen:
To change your password, click on “Cambio de password”and then follow the instructions in section 2.1 of this manual.
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Password change instructions for Mapfre’s Extranet users___________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________
3. Contact and Support
Should you have any problems to access the application or you don’t know your password and/or username, please contact the relevant person in your entity as indicated in the table below.
Country Contact Person E-MailDIRECT LINE
Germany +34915814900
Italy +34915814900
MAPFRE AMÉRICAArgentina [email protected]
Blazewicz, Matias Andres [email protected], Ramon [email protected] Roman, Leandro Rodrigo [email protected]
Brazil [email protected] Sedran, Fabio [email protected] Paula, Valdir [email protected]
Chile [email protected]órdoba Rosson, Hugo Enrique [email protected] Escobar, AntonioUrra Ormazabal, Raul Humberto [email protected]
Colombia [email protected] Morales, Wiligton Leandro [email protected]
Costa Rica [email protected], Paulo [email protected]
Ecuador [email protected] Arévalo, Gabriel [email protected]
Guatemala [email protected], Willians [email protected]
Honduras [email protected], Franklyn [email protected]
Mexico [email protected] Ortega, Victor Manuel [email protected]
Nicaragua [email protected], Harold [email protected], Wilmer [email protected]
Panama [email protected], Alexander [email protected]
Paraguay [email protected] Martinez Orella, Fermin Fernando
Peru [email protected] Pescorán, Pablo Julio [email protected]
Puerto Rico [email protected] Pino, Jose [email protected], SergioZambrana, Jacinto [email protected]
Dominican [email protected]
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Password change instructions for Mapfre’s Extranet users___________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________
Republic Burgos, Hamilton [email protected], Pedro [email protected], Carlos [email protected], Randy [email protected]
El Salvador [email protected]íaz, Ernesto ArturoKafie Mixco, Mauricio [email protected]
Uruguay [email protected], Alejandro [email protected]
Venezuela [email protected], Juan [email protected]
MAPFRE INTERNACIONALUSA [email protected]
Kozicz, PatriciaKruzewski, LindaMorris, JulieMorrison, StephenSpenard, CecileWolak, Renee
Philippines [email protected], Edgar R. [email protected]
Malta [email protected], Mark [email protected]
Portugal [email protected], Dora [email protected] Abreu Freitas, José [email protected], Rui [email protected], Luis [email protected], Ricardo [email protected] Cordeiro [email protected]
Turkey [email protected]Çakaroglu, Ari [email protected]
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