PM0013 B1939 MQP Answer Key

7/21/2019 PM0013 B1939 MQP Answer Key

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SIKKIM MANIPAL UNIVERSITY - DDE

Master of Business Administration MBA Semester I

PM 0013MANAGING HUMAN RESOURCES IN PROJECTS 4 Credits

(Book ID B1939)

Model Question Paper Answer Key

Duration: 3 hours Total marks: 140

Section A

ESSAY TYPE QUESTIONS (10 Marks each)

[Please answer Any Fouressay type questions in a separate page answer sheet especially provided

for the purpose] (10*4=40 Marks)

1. What is the relationship between performance and conflict? Discuss the different levels at

which conflict can occur in an organisation.

(Answer : Refer 6.2.2 pg.127; 6.5 pg.138141)

2. Discuss the different leadership styles and roles that are adopted by Project Leaders.

(Answer : Refer 9.3 and 9.4 pg.237 241)

3. Discuss any five motivational theories that help in understanding needs of individuals and

how they can be motivated.

(Answer : Refer 10.3 pg.259 269)

4. What is Strategic Human Resource Management? Discuss the 5-P Model of Strategic Human

Resource Management with a suitable exxample.

(Answer : Refer 12.2 pg.323 326)

Case Study

Julie works at the Sheraton Towers in Melbourne. At the Sheraton she works in the Housekeepingdepartment. Her role within the department is to train all new staff in general

housekeeping skills.

Today she is training a new staff member Anna, on how to clean and maintain the mini bar in

guestrooms. Anna who has just recently arrived from Fiji finds that Julies Australian

accent is quite difficult to understand.

She has asked Julie to repeat her instructions for cleaning and restocking the mini bar, and she is still

unable to understand her. So she decides to complete the task her way before moving on to another

room where she repeats the same task.


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After Anna has completed cleaning and restocking all the mini bars that she was assigned, Julie checks

to see that the tasks were completed to job specification. Julie quickly discovers that Anna has not

completed the task as she was instructed to. She wonders how this

could happen when she has instructed Anna over and over again.

As Anna is about to go home Julie catches up with her and asks Anna to redo the mini bars. Annacant understand why Julie wants her to do this again, when the afternoon ousekeeping staff is now on

duty.

Anna tells Julie that she has to go home now, and is unable to stay back tonight. Julie cant believe

what shes hearing and tells Anna that she must finish her job before she goes home,

and if she doesnt do this, then she will report her to the House Keeping Manager and Human

Resource Manager

(Source:http://www.fremont.k12.ca.us/cms/lib04/CA01000848/Centricity/Domain/189/communication

_at_work_soft_skills.pdf)

Discussion Questions:

5. Why has communication failed here?

6. How can communication be improved between Anna and Julie?

Section B

Multiple Choice Questions (MCQ)

[Please answer allthe following questions]

Answer the following one mark questions from (1-50) (1*50=50 marks)

Q.No. Question Statement Correct Answer

1. Arranging the required resources to carry

out the project is called ___________.

a. Resource scheduling

b.

Resource planningc. Resource forecasting

d. Resource optimisation

a.Resource

scheduling

2. Of the following which can be classified as an indirect

cost?

a. Wages

b.

Salary

c. Cost of machinery

d. Promotional cost

d.Promotional cost


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3. In the project life cycle, which step includes managing

and assembling the required resources to initiate a

project?

a. Identification

b. Preparation

c. Appraisal

d. Presentation

d.Presentation

4. Providing Equal Employment

Opportunity is an example of_________

a. Organisational objectives

b.

Societal objectives

c. Functional objectives

d. Personal objectives

b.Societal

objectives

5. In the managerial functions, __________ includes

implementing the plans that have already been

formulated.

a. Organising

b. Controlling

c.

Directing

d. Staffing

c.Directing

6. HRP stands for ______________

a. Human Resource Planning

b. Human Recruitment Planning

c. Human Resource Programming

d.

Human Recruitment Programming

a.Human

Resource

Planning

7. Among Key Project Personnel, customers fall into the

category of _____________

a.

Executive steering committee

b. Governance board

c. Project stakeholders

d.

Schedulers

c.Project

stakeholders

8. ___________ are responsible for monitoring the b.Quality engineers


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specific standards set for the project.

a. Production engineers

b. Quality engineers

c. Process engineers

d. Project advisory group

9. ___________is the person who ensures that the pre-

stated activities and tasks are completed as per the

scheduled time.

a.

Project planner

b. Project scheduler

c.

Project sponsor

d. Project team leader

d.Project team

leader

10. In the ____________ stage of the Project Team Life

cycle there is emotional response to the demands of the

project.

a. Norming

b. Adjourning

c. Storming

d.

Performing

c.Storming

11. ______________in a team implies that members of the

team belong to

different backgrounds.

a. Dissimilar Interests

b. Diversity

c. Dissonance

d.

Differentiation

b.Diversity

12. PERT stands for __________

a. Project Evaluation and Reporting Techniques

b.

Project Estimation and Review Techniques

c. Process Evaluation and Review Techniques

d. Project Evaluation and Review Techniques

d.Project Evaluation

and Review

Techniques

13. ___________ is the the functional area where the

project manager compares

a.Terminating


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the actual outcomes of a project with its desired

outcomes.

a. Terminating

b. Controlling

c. Reporting

d. Budgeting

14. A manager who has understanding of someones pain,

emotions or feelings is said to have_____________.

a.

Sympathy

b. Apathy

c.

Empathy

d. Affection

c.Empathy

15. _________ focus on the ability of a person to manage

and guide a team

towards a common goal.

a. Personnel skills

b. Knowledge

c. Technical skills

d.

Leadership skills

d.Leadership skills

16. A ________involves task forces that have been

brought together from

different departments to work on a project and achieve

a common goal.

a. matrix team

b. departmental team

c.

functional team

d. operational team

a.matrix team

17. Which of the following is a reason for Intra-team

Conflict?

a. Goal convergence

b. Equilibrium

c.

Realistic expectations

d.

Personal variables

d.Personal

variables


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18. In the ___________ stage, conflict can be avoided if

proper feedback about project

performance is given to the team members.

a. Forming

b. Build-up

c. Implementation

d. Final

b.Build-up

19. SRAM stands for ______________.

a.

Sample Responsibility Assignment Matrix

b. Simple Responsibility Assignment Matrix

c.

Simple Reporting Assignment Matrix

d. Similar Responsibility Assignment Matrix

a.Sample

Responsibility

Assignment Matrix

20. ____________ is a technique that helps in simplifying

project activities.

a.

Critical Path Method

b. Delphi Technique

c. Work Breakdown Structure

d. Work Balance Technique

c.Work Breakdown

Structure

21. Nominal Group Technique is a _________ process.

a. Idea generation

b. Problem solving

c. Resource generation

d. People counselling

b.Problem

solving

22. ____________communication helps the teams in

managing risks and changes.

a.

Efficient

b. Effervescent

c. Enigmatic

d.

Established

a.Efficient

23. There are ______to Effective Communication.

a. 6Cs

b. 5Cs

c.

7Cs

c.7Cs


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d. 8Cs

24. The 5Ws in the completeness of communication are

what, when, where, why and _______.

a. Which

b. Whether

c.

Whither

d. Who

d.Who

25. Functional level leaders carry out the directions of

__________leaders.

a.

Operational-level

b. Business level

c.

Corporate-level

d. Staff-level

b.Business

level

26. ________ is a style of leadership where the project

manager motivates the followers with awards and

recognition.

a. Democratic leadership

b. Action oriented leadership

c.

Transactional leadership

d. Transformational leadership

c.Transactional

leadership

27. An individual who takes the financial responsibility of

a business to implement the project is called

____________

a. Project Sponsor

b. Project Creator

c.

Project Processor

d. Project Planner

a.Project

Sponsor

28. According to__________, motivation means a

process of stimulating people to action to accomplish

desired goals.

a. Dale S. Beach

b.

DaltonE. McFarland

c.W.G.Scott


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c. W.G.Scott

d. Michael J. Jucius

29. Theory X and Theory Y theories of human motivation

was developed__________.

a. Edwin Locke

b.

David McClelland

c. William Ouchi

d. Douglas McGregor

d.Douglas McGregor

30. According to the __________an employee gets

demotivated whenever he perceives any disproportion

in the outcome-input ratio.

a.

Equity theory

b. ERG theory

c. Cognitive evaluation theory

d.

Cognitive dissonance theory

.

a.Equity

theory

31. _____________ method aims to assess the

effectiveness of Human Resource Management .

a. Human resource auditing

b. Human recruitment accounting

c. Human resource accounting

d. Human recruitment auditing

c.Human

resource

accounting

32. _______________ was initiated by Peter F.Drucker.

a. Assessment Centres

b.

Management by Objectives

c. Behaviourally Anchored Rating Scales

d. 360 Degree Feedback

b.Management

by Objectives

33 The termination of an employee due to ethical issues is

called _______

a. Suspension

b. Dismissal

c.

Layoff

c.Layoff


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d. Strike

34 Human resource and _______work together for

achieving business strategies.

a. top level management

b. lower level management

c.

middle level management

d. operational level management

a.top level

management

35 __________ is the author of Human Resource

Management: Theory and Practice.

a.

Flippo

b. David Ulrich

c.

Peter Drucker

d. John Bratton

d.John Bratton

36 In the 5-P model ________refers to organisations

attitude towards its employees and how they should

be treated.

a. Policies

b. Philosophy

c.

Practices

d. Processess

b.Philosophy

37 In the classification of Elements of Strategic Human

Resource Management _________ include different

factors related to each employee.

a. Interpersonal elements

b. Internal elements

c.

Intrapersonal element

d. Individual elements

d.Individual

elements

38 WPM stands for ______________

a. Workers Part-time in Management

b.

Workers Promotion in Management

c. Workers Participation in Management

d. Workers Programmes in Management

c. Workers

Participation in

Management

39 Trade unions are defined in Section 2(h) of Indian a.1926


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Trade Union Act, __________.

a. 1926

b. 1927

c. 1928

d. 1929

40 The Indian National Trade Union Congress (INTUC)

was established in _______ by Sardar Vallabh Bhai

Patel.

a.

1956

b. 1926

c.

1949

d. 1947

d.1947

41 Securing fair and just compensation to all employees

comes under the purview of __________

a.

Judiciary functions

b. Social functions

c. Welfare functions

d. Developmental functions

c.Welfare

functions

42 Minority groups are also known as _____________ .

a. tertiary groups

b. secondary groups

c. primary groups

d. underpriveledged groups

b.secondary

groups

43 In India, _______are considered as minority groups.

a. Christians

b.

Hindus

c. Brahmins

d. Jains

a.Christians

44 _____________helps a person to realise how

his/her behaviour would affect another person.

a. Self-esteem

b. Sympathy

c.

Empathy

d.Self-

monitoring


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d. Self-monitoring

45 _______________ includes teams from various

nations, continents, cultures and backgrounds working

together on a project.

a. Overseas project

b.

International project

c. Foreign project

d. Boundary project

b.International

project

46 Specifications with regard to Ventilation and

Temperature are stated in _________ of the Factories

Act, 1947.

a.

Section 12

b. Section 13

c. Section 11

d.

Section 14

b.Section 13

47 According Section 16 of the Factories Act, 1947, the

size of the room should be at least _________cubic

meters.

a.

9.5

b. 9.7

c. 9.9

d. 9.8

c.9.9

48 OSHA stands for _____________

a. Occupational Security and Health Act

b. Official Safety and Hazard Act

c.

Official Safety and Health Act

d. Occupational Safety and Health Act

d.Occupational

Safety and

Health Act

49 The safety of the workers employed in mines is

regulated by the provisions

under Mines Act___________.

a. 1954

b. 1951

c.

1952

c.1952


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d. 1953

50 The voluntary movement on Safety, Health and

Environment (SHE) has been developed at

the___________.

a. industrial level

b.

national level

c. international level

d. organizational level

b.national

level

Answer the following two mark questions from (51-75) (2*25=50 marks)

Q.No. Question Statement Correct Answer

51. _________also covers activities such as ___________

.

a. Engineering project, purchasing

b.

Procurement project, acquisition

c. Research project, establishing dome

d. Construction project, develop technology

b.Procurement

project,

acquisition

52. State whether the following are True (T) or False (F)

i.Resource optimisation rrefers to proper utilisation of

available resources.

ii. Resource allocation helps a project manager identify

which resources are to be utilised at what time.

a. i.(T) ii. (T)

b. i.(T) ii. (F)

c.

i.(F) ii. (F)

d.

i.(F) ii. (T)

a.i.(T) ii. (T)

53. The _________aspect refers to the compensation of the

employees.

a. Personal, employee grievance

b. Welfare, training

c. Industrial, recruitment

d. Personnel , compensation

d.Personnel ,

compensation

54. State whether the following are True (T) or False (F) b.i.(T) ii. (F)


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i.Recruitment is the process of inviting applications from

suitable candidates for the vacancies.

ii.Recruitment involves choosing the best candidate out of

those who have applied for the job.

a. i.(T) ii. (T)

b. i.(T) ii. (F)

c. i.(F) ii. (F)

d.

i.(F) ii. (T)

55. In an academic project Internal Stakeholders include

______________ and ____________

a.

Students, Publishers

b. Librarians, Partners

c. Teaching Staff , Online Hosts

d.

Administrators, Learning Technologists

d.Administrators,

Learning

Technologists


i.Process engineers advises the project sponsor and project

manager.

ii.Schedulers are responsible for managing the master

schedule plan for all the activities of the project.

a. i.(T) ii. (T)

b.

i.(T) ii. (F)

c. i.(F) ii. (F)

d. i.(F) ii. (T)

d.i.(F) ii. (T)

57. In the _________ stage of team formation there is

__________ of/among team members.

a.

Adjourning, resolution

b. Norming, orientation

c. Storming, disagreement

d. Forming, frustration

c.Storming,

disagreement


i.Internal support is possible when the team members

have good intrapersonal skills.

c.i.(F) ii. (F)


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ii.External support is gained through co-ordination of the

various project functions.

a. i.(T) ii. (T)

b. i.(T) ii. (F)

c. i.(F) ii. (F)

d. i.(F) ii. (T)


i.Technical skills involve the competency of a person in

operating systems.

ii.Leadership skills focus on the competency of a person

in motivating a group of members towards a common

goal.

a. i.(T) ii. (T)

b.

i.(T) ii. (F)

c. i.(F) ii. (F)

d. i.(F) ii. (T)

a.i.(T) ii. (T)

60. _________ skills are reqired to make ________ decisions.

a. Leadership, software purchase

b.

Team building, procurement

c. Analytical , result oriented

d.

Technical, recruitment

c.Analytical ,

result oriented


i.The difference between the actual and the desired needs

leads to conflicts leads to inter group conflict.

ii.Intra-Organisational conflict arises between two

organisations.

a. i.(T) ii. (T)

b. i.(T) ii. (F)

c. i.(F) ii. (F)

d. i.(F) ii. (T)

c.i.(F) ii. (F)


i.Conflict between different hierarchical levels is called

b.i.(F) ii. (F)


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horizontal conflict.

ii.Horizontal conflict can occur because of inadequate or

ineffective communication

a. i.(T) ii. (T)

b. i.(F) ii. (F)

c. i.(T) ii. (F)

d. i.(F) ii. (T)


The purposes of manpower estimation are:

i.Predict the cash flow requirements

ii. To assess the quality of the project

a. i.(T) ii. (T)

b.

i.(F) ii. (F)

c. i.(T) ii. (F)

d. i.(F) ii. (T)

c.i.(T) ii. (F)

64. _________ and ___________ are qualitative methods of

manpower estimation.

a. Markov analysis, Skill Inventory

b.

Replacement chart, Turnover analysis

c. Delphi technique,Turnover analysis

d. Replacement chart, Delphi technique

d.Replacement chart,

Delphi technique


i.Jargon refers to words, specific to a particular

domain.

ii.Communication can be made more effective with the use

of jargon.

a. i.(T) ii. (T)

b. i.(F) ii. (F)

c.

i.(T) ii. (F)

d. i.(F) ii. (T)

c.i.(T) ii. (F)


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66. __________ and ___________ are included in the 7Cs of

Effective Communication.

a. Consideration, Courtesy

b. Completeness, Compactness

c. Courtesy, Comprehension

d. Clarity, Cause

a.Consideration,

Courtesy

67. _____________ style believes in __________.

a. Free-rein leadership, high performance

b.

Autocratic leadership, control

c. Action oriented, power

d.

Transactional leadership, participation

b.Autocratic

leadership, control


According to BonomaSlevin Leadership Model:

i.Consultative autocratic manager alone makes all

decisions.

ii.Shareholder manager has open discussions and

decisions are made by the team.

a. i.(T) ii. (T)

b.

i.(F) ii. (T)

c. i.(T) ii. (F)

d.

i.(F) ii. (F)

d.i.(F) ii. (F)

69. A project manager is expected to

strengthen the moral of all team

members to meet both _________and __________ goals.

a.

intrinsic, extrinsic

b. internal, external

c. professional, personal

d. industrial, global

c.professional,

personal


i.High performance - Low potential employees are

provided alternate challenges and motivated to learn more.

ii. Low performance - High potential employees are

c.i.(T) ii. (F)


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warned to increase their performance.

a. i.(T) ii. (T)

b. i.(F) ii. (T)

c. i.(T) ii. (F)

d. i.(F) ii. (F)

71. The correct sequence of the last three steps in the Strategic

planning process is :

a.

Formulating, Implementing and Evaluating the

business strategy

b.

Formulating, Evaluating and Implementing the

business strategy

c. Evaluating, Formulating and Implementing the

business strategy

d. Evaluating, Formulating and Scanning the business

strategy

a.Formulating,

Implementing and

Evaluating the

business strategy


i.The United Trade Union Congress was formed during

1951.

ii.The Hind Mazdoor Sabha was formed in 1949.

a.

i.(T) ii. (T)

b. i.(F) ii. (T)

c. i.(T) ii. (F)

d. i.(F) ii. (F)

d.i.(F) ii. (F)


Measures to Manage Diversity include:

i. Involvement of employees

ii. Linking adversity with strategic plan

a. i.(T) ii. (T)

b.

i.(T) ii. (F)

c. i.(F) ii. (T)

d.

i.(F) ii. (F)

b.i.(T) ii. (F)


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74. The reasons for accidents in the workplace are classified

as________ and _________

a. Personal , Professional

b. Internal, External

c.

Physical, Physiological

d. Behavioural, Non- behavioural

d.Behavioural, Non-

behavioural


i.Accidents in the Mining industry can occur due to low

levels of oxygen.

ii.Accidents in the Shipping industry can occur due to

inadequate scaffolding.

a. i.(T) ii. (T)

b. i.(T) ii. (F)

c.

i.(F) ii. (T)

d. i.(F) ii. (F)

b.i.(T) ii. (F)

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Documents

PM0013 B1939 MQP Answer Key