PROPERTY MANAGEMENT SYSTEM

PREPARED BY:SHANTIMANI SATHWARA

LECTURER, PCTE

TECHNOLOGY IN FRONT OFFICE

Technology being the vital part in every sector, plays an important role in Hotel industry too.

Hotel industry has become technology savvy to meet the needs of guest and hotel employee peers. The most commonly used technology systems in hotels are PMS (Property Management System) and CRS (Central Reservation System).

WHAT IS PROPERTY MANAGEMENT SYSTEM?

• PROPERTY MANAGEMENT SYSTEM IS A GENERIC TERM USED TO DESCRIBE APPLICATIONS OF COMPUTER HARDWRE AND SOFTWARE USED TO MANAGE A HOTEL.

Property Management System

Property Management System

NEEDS ANALYSIS FOR A PROPERTY MANAGEMENT SYSTEM IN A HOTEL

• TO EASE TELEPHONE SYSTEM• THE AVAILABILITY OF ROOMS • TO EASE RESERVATION PROCESSING• THE DAILY OCCUPANCY STATUS• TO EASE CHECK-IN & CHECK-OUT PROCEDURES• GUEST PROFILE MAINTENANCE• MAINTAIN CORPORATE/TRAVEL AGENTS RATES• FRONT OFFICE CASHIER TO MAINTAIN GUEST ACCOUNTS • COMPLAINT MONITORING• TO EASE NIGHT AUDIT PROCESS• F&B DEPARTMENT TO MAINTAIN F&B REPORTS FOR GUEST CHARGES.• ENGINEERING DEPARTMENT TO MONITOR ENERGY USE IN GUEST

ROOMS.• HUMAN RESOURCE DEPARTMENT TO MAINTAIN PERSONNEL FILES.

PMS COMPONENT

• GROWTH AND FLEXIBILITY• USER FRIENDLINESS• OPERATING SYSTEM• MULTI-USER• REPORT GENERATOR• STABILITY

COMMON SOFTWARE OPTIONS IN A PMS:

FRONT DESK• CHECK-IN• ROOM STATUS• POSTINGS TO GUEST ACCOUNTS• GUEST CREDIT AUDIT• ADVANCE DEPOSITS• CASHIER

RESERVATION• ROOMS AVALABILITY• YIELD MANAGEMENT

COMMON SOFTWARE OPTIONS IN A PMS:

NIGHT AUDIT• ROOM AND TAX POSTINGS• VARIOUS OPERATIONAL REPORTS

MARKETING AND SALES• CLIENT FILE • TRAVEL AGENT• DIRECT MAIL • MEETING ROOM INFORMATION• GUEST HISTORY

COMMON SOFTWARE OPTIONS IN A PMS:

HOUSE KEEPING• ROOM STATUS• LOST AND FOUND• LAUNDRY CHARGES

MAINTENANCE• WORK ORDERS

HUMAN RESOURCES MANAGEMENT• PERSONNEL FILE• TIME AND ATTENDANCE

COMMON SOFTWARE OPTIONS IN A PMS:

FOOD & BEVERAGE• POINT-OF-SALE• MENU PROFITABILITY• INVENTORY• RECEIPES

ACCOUNTING• ACCOUNTS PAYABLE ACCOUNTS RECEIVEABLE• GENERAL LEDGER• PROFIT & LOSS ACCOUNTS• PAYROLL• BALANCE SHEET

COMMON SOFTWARE OPTIONS IN A PMS:

CALL ACCOUNTING• GUEST INFORMATION• PHONE CALL POSTING

SECURITY • FIRE SAFETY RECORDS• EMPLOYEE AND GUEST MOVEMENTS RECORD