Khatim Abbas CRM & Digital Marketing Professional

Khatim Abbas Content & design by:

Portfolio

Welcome! 3

Track Record (1) 4

Track Record (2) 5

Track Record (3) 6

Track Record (4) 7

Track Record (5) 8

Track Record (6) 9

Practical Skills 10

High Organisation 11

Mutlitasking Abilities 12

E-mail Marketing Software 13

Template Design (HTML, CSS) 14

Design & Content 15

Education-based Marketing 16

Live Support & Web Tracking 17

CRM for Sales & Marketing 18

CRM for Account Management 19

CRM for E-commerce Integration 20

CRM for DM Intelligence 21

CRM for Reporting 22

Management Reporting (1) 23

Management Reporting (2) 24

Work Experience 25

Employment History 26

Recommendation 27

Contact 28

Content

Digital MarketingDigital Marketing MarketingMarketing

EE--commercecommerce CRMCRM

Editing & CopywritingEditing & Copywriting

Email Marketing StrategyEmail Marketing Strategy

B2CB2C

B2BB2B

SEO, SEM, SEA & SMMSEO, SEM, SEA & SMM

Lead GenerationLead Generation

EE--mail Marketingmail Marketing

IT & SoftwareIT & Software

Market ResearchMarket Research

DutchDutch

Testing & AnalysisTesting & Analysis

Customer RetentionCustomer Retention

eCampaign ExecutioneCampaign Execution

ArabicArabic

Web DesignWeb Design

Online SalesOnline Sales

Marketing automationMarketing automation

MonitoringMonitoring

PRPR

KPI & ROIKPI & ROI CommunicationCommunication

2

HTML, CSSHTML, CSS

Welcome!

Welcome to my office! I mostly like my work office tidy & organised. It enhances my productivity & improves my organisation.

5 3

Track-record (1)

As a digital marketing professional, I have convinced decision-makers at renowned organisations and blue-chip companies of the services I was promoting and converted some of them into recurring clients with maximum satisfaction!

5 4

Track-record (2)

Through exclusive image building, a dominant online presence realisation & a careful design of automated CRM-based electronic correspondence (email templates & PDF attachments), I have contributed to the closing of five-figure deals in the past! A total of 5 out of 10 quotations on the list below were won & invoiced, later.

5 5

Track-record (3)

Through a combination of e-mail marketing, newsletter promotion advertising, email-sent online surveys & digital incentive retention schemes, committing myself to a strictly educational & case-study based (non-aggressive) digital marketing approach, I can have customers willingly come for more value!

5 6

Track-record (4)

After a long rewarding cross-functional relationship, I convinced a friendly & loyal customer of us taking care of their complete multilingual search engine optimisation (SEO) translation services to one of their new clients, upon which their client was “handed over” to us with complete “trilateral agreement”, satisfaction & appreciation!

5 7

Track-record (5)

I helped many companies, like the one below, realise their product internationalisation objectives in 23 countries by promising & delivering value for their money through website localisation & quality translation of their marketing material & product specifications.

5 8

Track-record (6)

I also helped IT and software solution companies, like the one below, further develop their SaaS offering and grow their international customer-bases & sales performance thanks to the value proposition of localising their flag-ship web shop software into the six “most profitable languages”.

5 9

Practical Skills

Khatim AbbasKhatim Abbas ContContent & design by:ent & design by:

High Organisation

I am used to having my applications in one place. Otherwise, I will just open more windows & run multiple applications & operations at the same time. As long as my screen does not freeze, I will have no worries!

5 11

Multitasking Abilities

I can handle big amounts of information at the same time & I never lose sight of my schedule, deadlines, priorities or communication. I always see the forest through the trees, even when it “rains emails”, through proper tagging & labeling.

5 12

E-mail Marketing Software

I am also an experienced user of e-mail marketing software for targeted e-mail marketing campaign execution, whether white-label, enterprise or SaaS. Respondents lists can be imported directly or manually from (integrated) online subscription system or from our CRM system if CRM system-based e-mail marketing needs “massive support”.

5 13

Template Design (HTML, CSS)

I can take charge of the look, feel & content of sales & marketing template-based correspondence, to convey the right business image & message, whether in email templates, news-letters, webpages, landing pages or CRM-automated PDF templates, using my skills in basic graphic design & HTML, CSS & JavaScript code manipulation.

5 14

Design & Content

I have more than 5 years of experience in website building, link-building, SEO optimization, SEO copywriting, editing, e-mail template (co-) design & blogging, using a mix of basic graphic design & image processing skills & code manipulation knowledge.

5 15

Education-based Marketing

My persuasion methods are multiple & practical. Whenever needed, I can show-case our products & services in real-time to new or existing clients and guide them through the complete purchase cycle, implementation process, technical problem solution or new user experience, explaining processes, features and/or functionalities, online.

5 16

Live Support & Web Tracking

I am also experienced in depolying Website Live Chat Support for e-commerce, online sales, website visitor geo-tracking, web analytics & reporting, customer insights gathering & reporting, SEO assistance & customer service. I can use multiple programs from market leading applications such as LivePerson to other white lablel brands like LiveZilla.

5 17

CRM for Sales & Marketing

I have been using CRM software for sales & marketing automation for more than 6 years! I just love using them! I have tried out Sage & Microsoft Dynamics CRM products. And I used SalesForce.com and experimented with many SaaS, on-demand and open source products, from SugarCRM to Zoho.com.

5 18

CRM for Account Management

Can I afford to lose track of the contact person information, ordering & payment history, long-term contracts & special requirements of my key accounts? No! Not even the data of one-time clients, and not even when I have just switched to new CRM system! I will have everything imported to or migrated between (compatible) CRM systems.

5 19

CRM for E-commerce Integration

“Initial Contact, Qualification, Meeting, Proposal & Closing” are the most common sales stages mentioned in sales literature. But with e-commerce, sales & marketing can become much simpler if the right automation-solution is deployed. I have experience in e-commerce integration of CRM, Billing, Ticketing, Vendor & Customer Portal systems.

5 20

CRM for DM Intelligence

If gathering & analyzing as much Digital Marketing related information as possible about client demographics, loca-tions, referrers, search engine terms, website behavior, online user experience & online payment needs, help in closing more online deals intelligently, then why not?

5 21

CRM for Reporting

Generating vital business reports about the most profitable customers, customer loyalty stats, website leads, initial response time, e-mail marketing efffectiveness, affiliate marketing ROI is best done through the CRM system, BUT...

5 23

Management Reporting (1)

...some CRM systems can be limited in their custom report generation functionality or their visualisation of report data, for top management for instance. In such case, I will export numerical information from CRM into an Excel sheet and...

5 23

Management Reporting (2)

...create visually attractive reports, diagrams & presentations elsewhere, where they can easily be digitally shared & securely stored!

5 24

Work Experience

Khatim Abbas Content & design by:

1999 - 2013

Employment History

I have gained invaluable work experience, demonstrated exemplary professional conduct and achieved desired results

in all of the jobs I held, whether student jobs, part-time jobs or graduate ones. Some of those were jobs at mature and

renowned international companies.

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1999

2001

2003

2004

2005

2005

2006

2007

2008

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Recommendations

Then again, “the proof of the pudding is in the eating”, isn’t it?

5

Hagemeyer B2B Distribution 2004-2005

Global Data Collection Company 2005-2008

Amnesty International 2006

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Contact

Content & design by: Khatim Abbas

Khatim Abbas on LinkedIn OpenAnswer.twitter.com Khatim Abbas on Google+ Khatim Abbas YouTube Channel

Khatim.abbas@hotmail.com

0044 (0) 7440610537

OpenAnswer.wordpress.com