Private and Confidential

Position Specification Care Quality Commission Chief Digital Officer

Reference Number P1810-020L

Doc#958275

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A letter from Ian Trenholm, Chief Executive

Thank you for your interest in the role of Chief Digital Officer for the Care Quality Commission (CQC). The CQC is an organisation with a strong and compelling purpose and its work really does matter. At CQC, we protect the most vulnerable in society, take action where care falls below fundamental standards of quality and safety and we enable the public and service users to make informed choices about their care. Finding the right person for this role is of vital importance; the role is crucial to CQC being able to deliver on its key strategy commitments. To do this, CQC needs to transform the way that it works through significant investment in digital, data science and quality improvement capabilities. The Chief Digital Officer role is critical to capitalizing on the benefits of these investments. I’m looking for an individual who is a strong leader and someone who is respected for their honesty and integrity. CQC is a values-led organisation and it is important that the successful candidate is an ambassador for our values; excellence, caring, integrity and teamwork. The right individual will have a strong track record in delivery and will bring a depth of digital skills to CQC. They will also have the drive and insight to support CQC as it evolves as an organisation using technology and intelligence to improve our effectiveness. The environment is complex, fast paced and challenging, but for the right person, this will be exciting. This is a great opportunity for an exceptional, values led person to join my executive team and the CQC Board and help us deliver an intelligence-led approach to regulation. If you think you have the energy and passion to work for CQC then I look forward to hearing from you.

Please do visit our website at http://www.cqc.org.uk for more information.

Ian Trenholm

CQC Chief Executive

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About CQC

The Care Quality Commission is the independent regulator of health and adult social care in England. We make sure that health and social care services provide people with safe, effective, compassionate, high-quality care and we encourage services to improve.

Our role

▪ We register health and adult social care providers ▪ We monitor and inspect services to see whether they are safe, effective, caring,

responsive and well-led, and we publish what we find, including quality ratings ▪ We use our legal powers to take action where we identify poor care

▪ We speak independently, publishing regional and national views of the major quality issues in health and social care, and encouraging improvement by highlighting good practice

Our structure

The CQC is organised into five Directorates. There are three inspection directorates that undertake our regulatory activity and are led by Chief Inspectors for each of the three sectors we regulate: Hospitals; Primary Medical Services and Integrated Care; and Adult Social Care. The Strategy and Intelligence Directorate develops our policy frameworks and regulatory tools, provides comprehensive insight into quality and risk in health and care, maintains CQC’s operating model, and engages with staff and all those who can influence quality to encourage improvement. The Customer and Corporate Services Directorate is led by the CQC’s Chief Operating Officer and is responsible for our customer facing operations, as well as corporate services such as finance, commercial, infrastructure, HR, legal and digital.

The Executive Team structure is set out in Annex A.

A high-level senior leadership team structure chart for the Digital Directorate is contained in Annex B.

Our values

▪ Excellence – being a high-performing organisation ▪ Caring – treating everyone with dignity and respect ▪ Integrity – doing the right thing ▪ Teamwork – learning from each other to be the best we can

Our values are underpinned by detailed leadership behaviours (set out in more detail in Annex C).

CQC Strategy for 2016 – 2021

Over the past years we have radically changed the way we work, resulting in greater confidence in us as an organisation and in our findings. However, we recognise that we cannot stand still. Our ambition for the next few years is a more targeted,

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responsive and collaborative approach to regulation so more people get high quality care.

You can download the full strategy from our public website at:

www.cqc.org.uk/content/our-strategy-2016-2021

The Role

CQC has built a strong reputation as a credible and independent regulator of health and social care providers and CQC’s new Chief Digital Officer will play a key role in building on this strong foundation and implementing the CQC strategy through the delivery of our digital ambitions.

The Chief Digital Officer will work closely with the Chief Executive and the CQC Board. Delivery of CQC’s digital ambitions is key to:

• Reducing the burden on health and social care providers when they submit information;

• Increasing productivity and enabling people who work at CQC to maximise the time they spend ensuring that people who use services receive safe, effective, compassionate and high-quality care;

• Providing information to the public so they can make difficult, and sometimes life changing decisions about their care or their families care;

• Using our independent voice and sharing data with key stakeholders and the public so we can encourage improvement; and

• Delivering digital services to enable us to become intelligence led.

To deliver on its core purpose as set out in the CQC’s ‘Shaping the Future’, CQC will need to transform the way it works through significant investment in digital, data science and quality improvement capabilities. CQC’s new Chief Digital Officer should bring experience of embedding digital capabilities so that the organisation can be confident of securing the benefits from the multi-million-pound investment it is making in these areas. Over the next 3 years we have planned to make a significant investment to digitally transform the way we regulate and the way in which we ask providers and the public to submit data to us so that it informs the judgement we make. We need to be flexible and agile in how we do this so we can adapt to the changing nature of service provision. We are investing to become an intelligence driven regulator to capitalise on the most up to date thinking in how data science can help us to make judgements about the changing level of risk in the sectors we regulate. We need to mine new and novel qualitative data sources as well as our traditional quantitative data sets and will need the digital capabilities to fully exploit these data sets internally and share them with key stakeholders and the public.

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Quality improvement is fundamental to transforming the productivity and effectiveness of CQC over the next 3-5 years. We are about to embark on an investment over three years to build quality improvement capabilities so people who work at CQC are able to drive improvements and innovations into their day to day activities. Modern and flexible digital infrastructure, systems and kit will be key to driving greater productivity and effectiveness.

In addition, achievement of CQC’s purpose is dependent on the skilled and professional people who work at CQC or alongside us. Uniquely, CQC’s workforce is predominately field-based (approx. 65%) which adds complexity and challenge. Our digital infrastructure needs to support people who work at CQC regardless of whether they are working in our customer facing call centre in Newcastle; providing essential enabling services such as commercial, IT, HR, finance, business support, performance reporting in our London or regional offices; out on inspection where people need access to a large amount of data and are able to record their findings digitally; or working from an office in their home on safeguarding alerts or enforcement activities that are essential in keeping vulnerable people safe.

Key accountabilities

As CQC’s Chief Digital Officer, you will:

• Report directly to the Chief Executive and will manage a team of around 135FTE (combination of permanent and contractors), with a budget of c.£19m.

• Lead the Digital function for CQC, develop and deliver a digital strategy that ensures our internal and external systems and processes are digital by design, have the service user at the centre and based on open data principles.

• Define the long-term strategic goals of the Digital function, by working with the wider organisation to set strategic priorities, unlock opportunities through digital adoption to improve productivity, and then implement the digital strategy and plans accordingly.

• Create, gain approval for and initiate executable proposals for internal and external digital transition and transformation, based on business needs, digital

capabilities and strategic drivers.

• Transform CQC current legacy systems into a more modern, flexible, dynamic solution that are able to respond to changes in the way we regulate and enable colleagues to work productively and in the best interests of people who use services.

• Support the Director of Intelligence to capitalise on the most up to date thinking in how data science can help us to make judgements about the changing level of risk in the sectors we regulate and provide the digital capabilities to fully exploit these data sets and share them with key stakeholders and the public.

• Working with the Chief Operating Officer to ensure agile methodology and system design support the CQC change agenda and that there is effective

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governance of the digital transformation in relation to people, programmes and budgets.

• Lead the recruitment and embedding of a sustainable digital capability across CQC, and a complementary culture change strategy to widen all staff’s awareness of digital approaches and tools.

• As a member of the Executive team and a non-voting member of the Unitary Board, contribute fully as a senior leader to CQC’s overall strategy and direction, and the effective operation of the organisation.

• Assume joint responsibility, with other executive leaders, for corporate performance, the achievement of the organisation’s strategic objectives and the effective management of risk.

• Work with colleagues in the Department of Health and Social Care, Arm’s Length Bodies, and Government Digital Service to adhere to defined standards, develop principles and common approaches and share practice to support the sharing of data to encourage improvement across the sector’s CQC regulates.

Specific key skills and experience

• A proven track record of delivering digital transformation at Board level which shapes the way an organisation works internally and the way it engages with customers and the public.

• A track record of driving forward a clear strategic vision for a digitally enabled organisation; translating the vision simply and clearly; motivating and inspiring a team; creating a strong performance culture; developing and coaching senior teams; and harnessing the strengths and talent of people at all levels.

• The ability to implement complex technological architectures in an organisation with high levels of complexity, risk and public visibility.

• Able to build credibility and strong relationships with a diverse range of stakeholders at all levels.

• Excellent communication and influencing skills, strategic thinking and sound judgement.

• Understanding of the key economic, technological and health and social care sector drivers likely to impact the CQC and ability to demonstrate long term planning horizons for CQC digital and data infrastructure whilst simultaneously delivering effective improvements to the current digital platforms.

• Experience of working within a strong governance framework and building effective and collaborative relationships with a Board to deliver successful outcomes whilst acting in the public interest.

• Public sector, health, social care or local government experience – desirable

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The Chief Digital Officer should also be able to demonstrate the ability to:

• Lead digital teams across CQC to commit to our overall success, to deliver our defined regulatory and organisational outcomes and to explore new ideas to improve our digital infrastructure.

• Inspire others through their own individual performance in support of the delivery of CQC's digital transformation and be open to constructive challenge and feedback.

• Motivate and drive teams to achieve challenging performance standards, deliver with a sense of urgency and to demonstrate resilience.

• Set a compelling digital transformation vision and direction for stakeholders and CQC teams, communicate with clarity and lead internal and external stakeholders to deliver together.

• Represent CQC and engage with other digital leaders across health and social care.

• Apply sound judgement and change management skills to the implementation of technological and digital change and take responsibility for the resolution of issues at a senior level.

• Promote and embed inclusivity, diversity and human rights as a foundation for individual and team success

Terms and Conditions

Full-time role

Salary

Attractive package

Location

Flexible base with a requirement for National presence; London headquarters with Regional offices across England.

Benefits

CQC offers a generous benefits package of 27 days annual leave (increasing to 29 days after 3 years, and 32.5 days after 5 years) plus bank holidays, NHS pension scheme, NHS fleet hire, cycle scheme, childcare vouchers, employee support package and an employee discount scheme. CQC also offers an excellent flexible working policy.

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Pension

All new starters automatically become a member of the NHS pension scheme. This is a defined benefit scheme. Individuals are enrolled into the 2015 Section: Career Average Revalued Earnings (CARE) scheme. Contributions are banded depending on the appointee's rate of whole time equivalent pay. For more information, please visit the NHS Pension Scheme's official website: http://www.nhsbsa.nhs.uk/pensions

Declarations of Interest

We ask all candidates to declare any interests they may have that might cause questions to be raised about their attitude to the business of the Care Quality Commission. We also ask candidates to disclose any information that may be a source

of embarrassment to the CQC, were it to be made public. Candidates are required to declare any relevant business interests, shareholdings, positions of authority, retainers, consultancy arrangements or other connections with commercial, public or voluntary bodies, both for themselves and for their spouse/partner. The successful candidate will be required to give up any conflicting interests, and other business and financial interests may be published.

Transparency

The Government has set out its clear commitment to improved transparency about how it spends public money. Greater transparency is at the heart of the Government’s commitment to enable the public to hold politicians and public bodies to account. Details of the successful candidate’s remuneration including pension benefits will be subject to disclosure.

Nationality

The post is open to EU nationals, members of the Commonwealth, European Economic Area (EEA), Swiss nationals and certain non-EEA family members. Candidates from the Commonwealth must be free from any restrictions to reside and take up employment in the UK.

Equal Opportunities

CQC aims to be a modern and equitable employer. We recognise and encourage the potential of a diverse workforce, positively welcome all applications, and appoint on merit.

Guaranteed Interview Scheme for Disabled People

CQC operates a guaranteed interview scheme for disabled people (as defined by the Disability Discrimination Act 1995), who meet the minimum essential criteria for this appointment outlined in this document.

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Equality and Diversity

The CQC is committed to creating a diverse, talented and high-performing workforce and welcomes applications from candidates irrespective of their background, gender, race, sexual orientation, religion or age, providing they meet the required criteria. Applications from disabled and BAME candidates in particular are encouraged.

Complaints

The CQC’s recruitment processes are underpinned by the principle of selection for appointment on merit based on fair and open competition as outlined in the Civil Service Commission's Code which can be found at www.civilservicecommission.org. If you feel your application has not been treated in accordance with the Code and you wish to make a complaint, you should contact the Head of Recruitment in the first instance. If you are not satisfied with the response you receive, you can contact the Civil Service Commission.

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The Selection and Recruitment Process – Indicative Timetable

Wednesday 24 October Advert and search live, early interviews with RRA

Friday 9 November Advert closes

W/c 26/11 and 3/12 RRA interviews

Monday 10 December Shortlisting

W/c 17/12 and 7/1 Psychometrics, stakeholder conversations and referencing

Monday 14 January 2019 Final interviews

Russell Reynolds Associates has been invited to support this recruitment. For an informal conversation about the role, please contact: Harriet Freedman harriet.freedman@russellreynolds.com Application Instructions

Please submit materials by email to Responses@RussellReynolds.com prior to advert closing at Noon, Friday 9 November 2018. Your submission should include:

▪ The reference number in the subject line P1810-020L.

▪ A short covering letter of not more than two A4 sized pages explaining why this appointment interests you and how you meet the appointment criteria and competencies as detailed in the candidate profile.

▪ A current CV with educational and professional qualifications and full employment history where possible giving details where applicable, of budgets and numbers of people managed, relevant achievements in recent posts, together with reasons for absence within the last two years.

▪ The names of at least two referees who may be contacted at short list stage, i.e. before final interview, describing in what capacity and over what period of time they have known you. Referees will not be contacted without your consent.

▪ Confirmation from you that you are happy for Russell Reynolds Associates or its client to undertake any necessary background checks, including career, regulated health or social care activity where roles involved children or vulnerable adults, credit and qualifications, or similar, post short list stage.

▪ The willingness and ability to confirm that you are a fit and proper person. For further details, please see: http://www.cqc.org.uk/content/regulation-5-fit-and-proper-persons-directors

▪ Notification of any dates you are unable to accommodate within the indicative timetable set out in the previous section.

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▪ Your mobile number – and any other useful contact telephone numbers – together with your preferred e-mail address, which will be used for all correspondence between us.

▪ The completed Personal Information Form at Annex D and the Diversity Monitoring Form at Annex E.

▪ If you have any questions, please contact fiona.birkmire@russellreynolds.com

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Annex A: CQC Organisation Chart; Executive team

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Annex B: Digital Leadership Team Structure Chart

Annex C:

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Annex C: CQC Leadership Behaviours

Excellence

• Takes responsibility for effective delivery of service area outputs, securing quality outcomes and continuous improvement

• Understands the characteristics of high performing teams and drives delivery in a way that is supportive of our values

• Simplifies complexity and makes decisive decisions

• Links clear and realistic individual goals to that of the organisation and the team

• Demonstrates pride in the organisation and its purpose

• Effectively manages performance, engaging staff through the provision of constructive feedback and recognition

• Understands the need for effective management of resources to secure best value and mitigate risk e.g. financial and management information. Uses management assurance and risk management practices appropriately

• Facilitates creative thinking and innovative problem solving, promoting the importance of continuous learning and improvement

Caring

• Demonstrates a visible and accessible approach, investing time with teams and individuals in order that they feel valued and supported

• Adopts a coaching approach, practising robust and honest conversations, giving and receiving feedback on performance

• Acts with emotional intelligence to improve employee wellbeing and satisfaction in the workplace

• Demonstrates dignity and respect by valuing the contribution of all team members

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Integrity

• Puts the purpose of the organisation at the heart of everything done

• Strives to do the right thing, through role modelling an authentic leadership style and ensuring actions reflect promises

• Takes a constructive approach to mistakes as part of a learning experience and has the confidence to speak up when things don’t seem right

• Values different styles, perspectives, backgrounds and experiences, supporting a diverse, open and inclusive culture

• Acts as an ambassador for service area, the directorate and CQC, demonstrating the highest professional standards in relationships with both internal and external stakeholders

Teamwork

• Facilitates the sharing of best practice across CQC, promoting cross-organisational learning and genuine collaboration

• Maximises team strengths to enhance team performance

• Champions change by building adaptable and resilient teams. Involves others in developing solutions, is responsive to feedback and evaluates the impact of change

• Effectively communicates and shares information in a timely manner to bring about sustainable, positive improvement

• Understands how to link performance management and development so that teams and individuals are supported with their professional and personal growth

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Annex D: Personal Details | CQC Chief Digital Officer

Surname:

Forename(s):

Title:

Address for correspondence:

Postcode:

Mobile and/or other Telephone Number(s) for the purpose of this application, including international dialing code(s):

E-mail address for the purpose of this application:

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Annex E: Diversity Monitoring Form | CQC Chief Digital Officer

The Civil Service is committed to recruiting, retaining and developing a workforce across the Service that at all grades reflects the diverse communities we serve. It is vital that we monitor and analyse diversity information so that we can ensure that our HR processes are fair, transparent and promote quality of opportunity for all staff. Your co-operation in providing us with accurate data will help us ensure we design and use policies and processes that attract and retain a diverse and talented workforce.

Any information you provide in this form:

▪ Will be used by the relevant Department and Cabinet Office for statistical purposes only;

▪ Will not influence the assessment of your application and will not be seen by anybody directly involved in the selection process;

▪ No information will be published which allows any individual to be identified. We would appreciate your co-operation in completing this form to help us better understand how we, as an employer, ensure equality of opportunity for all.

1. Gender

Male ☐ Female ☐ Prefer not to say ☐

2. Age

29 or under ☐ 30 to 39 ☐ 40 to 49 ☐

50 to 59 ☐ 60 to 64 ☐ 65 and over ☐

Prefer not to say ☐

3. Ethnicity (please tick one box only)

Asian/Asian British

Bangladeshi ☐ Chinese ☐ Indian ☐

Pakistani ☐ Any other Asian background

☐

Black/African/Caribbean/Black British

African ☐ Caribbean ☐ Another

Black/African/Caribbean

background ☐

Mixed/multiple ethnic groups

White and Asian ☐ White and Black African ☐ White and Black Caribbean ☐

Any other mixed/multiple ethnic

background ☐

White/White British

White ☐

Other ethnic Group

Arab ☐ Any other ethnic group ☐

Prefer not to say ☐

4. Do you consider yourself to be disabled?

Yes ☐ No ☐ Prefer not to say ☐

5. Which of the following best describes how you think of yourself?

Heterosexual/Straight ☐ Gay/Lesbian ☐ Bisexual ☐

Other ☐ Prefer not to say

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6. Religion or belief (please tick one box only

No religion ☐ Buddhist ☐ Christian ☐

Hindu ☐ Jewish ☐ Muslim ☐

Sikh ☐ Any other religion ☐ Prefer not to say ☐

7. What is your current work pattern?

Full-time ☐ Part-time ☐ Job Share ☐

Other ☐ Prefer not to say ☐

8. Do you have caring responsibilities? (please tick all boxes that apply)

None ☐ Primary carer of a

child/children (under 18) ☐

Primary carer of disabled

child/children ☐

Primary carer of disabled adult

(18 and over) ☐

Primary carer of older

person (65 and over) ☐

Other ☐

Prefer not to say ☐

9. Where are you currently working?

Home department of vacancy ☐ Oher government

department ☐

Wider public service ☐

Voluntary sector ☐ Private sector ☐ Other ☐

Prefer not to say ☐

10. Are you applying on promotion? (Existing Civil Service applicants only)

Yes ☐ No ☐ Prefer not to say ☐

11. Are you currently on a cross-government talent scheme?

Future Leaders Scheme ☐ High Potential Development

Scheme ☐

Senior Leaders Scheme ☐

Other ☐ None ☐ Prefer not to say ☐

12. Where did you hear about this job?

From a Civil Service employee

☐

From the Civil Service Jobs

website ☐

Guardian Jobs ☐

Executive Appointments/FT ☐ LinkedIn ☐ Times Online ☐

Twitter ☐ Word of Mouth ☐ Other ☐

Prefer not to say ☐

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Official Use Only

Department reference code

Organisation reference code

Vacancy reference number

Pay band

Status reference code

Profession reference code

Key capability reference code

Exception 1: All male shortlist

Exception 2: All male panel

Exception 3: Internal campaign