Positive Psychology by SENSOOR Project QuaLiS: Best Practise in Qualifying Listening Skills to Promote Emotional Health, 2013-2015

Positive Psychologyby SENSOOR

Project QuaLiS: Best Practise in Qualifying Listening Skills to Promote Emotional Health, 2013-2015

Programme

• What is Positive Psychology?

• Positive Intervision

• Excersises of Positive Intervision

• Research we did at Sensoor chat

• Short movie


History of Positive Psychology

Psychology focus on psychological problems and how to solve them

Focus on pathology and disease1970-2000In that period the focus was on problems en disabilities

1998 Seligman: Pathology is not about human potential, we have to focus more on te strenghts of people.

Treatment is not “fixing what’s wrong” but“building what’s strong”


What is Positive Psychology?

• PP focus on positive characteristics

• Looks at the future and the posibilities (not

at the problems in the past)

• Focus on strenghts of people (not their

weakness)

• Positive attitude


• Name!• Success!• Talent!

• Ambition2 x 4 minutes


Sparkling moments• In pairs, interview your partner about a

‘sparkling moment’ in their work over the past few weeks – a moment when they really felt at their best!

• How come? What was it that made the moment sparkle?Get as much detail as possible!!

• Listen carefully to what your partner says – you’ll need that information in a moment...!

Person with biggest smile starts


Giving compliments

Based on what your partner just said......!

• Reflect on what you now know about their excellent qualities, skills and resources – think for a moment.....!

• Then - tell them and wait for them to say “Thank you”


Small stepsmay lead to big changes

Based on the conversation so far....!

Ask your partner what small step s/he can take to increase the prospect of (even) more sparkling moments


Paradigm change in supervision

• Monkeys learn more from their successes than from their failures. Probably also true for humans (Histed et al., 2009)!

• Success or failure recipes


Two positive sources

• Positive PsychologyFocus on strengths“What is wrong with you” -> “What is right with you?”!• Solution FocusFocus on what works* If it works (better), do more of it;* If it doesn’t work, do something else.


What’s wrong with you?

What’s right with you?


Your most challenging case

Max 5 minutes; in pairs or plenary; information not needed!

• How would you rate the last session, on a scale from 0 to 10, if 10 means the session was going really well and 0 means the opposite?!

• Suppose that at the end of the next session your rating is one point higher, what will you have done differently?!

When plenary: What ideas does everyone else have?Then: second most challenging case (with other colleague)!Demo & exercise!


“If I compare this approach of supervision with the traditional problem-focused supervision for me the difference lies mainly in two points:

1. The motivational effect the focus on positive cognitions and behavior has!

2. The confidence in my own power to devise appropriate solutions.

Changing this focus reinforces my positive emotions.It strengthens my hope of a positive outcome and myconfidence that this is feasible using small steps

forward.”


Your best session

Max 15 minutes; in pairs; information not needed!

• What was your best session recently?!

• What made it such a good session?!

• How did you achieve that?!

• What does that say about you and your capacities?!

• (How will you be able to do that more often?)


Water the flowers, not the weeds


Why a research of Positive Psychology at Sensoor?

• Better help for the chatter?

• More scientific evidence for method Sensoor


Previously Research

• You can talk about qualities in the chatlogs

• To look and talk about qualities en giving compliments fits in theconversationform of the chat

• Analyse chatlogs: we see a lot of starting points for positive psychology in the chat


What did we do?

• Sensoor ZHzm chat volunteers get a training to practice positive psychology.

• Sensoor Brabant has been the control group.

• After the chat the chatters get a questionnaire


ZHZM group-> training Positieve Psychology

Brabant group-> no training

Chatters -> afterwards a questionnaire


What did we do at the training?

• Sensoor ZHzm chat volunteers get a training to practice positive psychology.

• We practice them to ask for qualities of the chatter and talking about implementing these qualities in daily life

• Example, you like writing (quality), maybe you can write about your problems to cope with it.


The questionaire

• 1.A – How content were you about the chatsession?• Very content• Content• Not content/not discontent• discontent• Very discontent• B –Notification• • 2. What is your judgement about the sensoorvolunteer?• Very positive • Positive• Neutral• Negative• Very negative• • 3. Which reportmark will give you to this chatsession?• • 4.A- Can you get along after this chatsession?• Very sure • Sure• Somewhat• Not really• Totally not• Don t know• B -Notification

• 5.Do you have any suggestions or remarks due to this chatsession?


Sensoor: You can word that beautifullyChatter: Thank youChatter: I appreciate that you say so; nice to hear thatChatter: I hear this more often that I can word things beautifullySensoor: Writing talents?Sensoor: Do you also ocassionally write for yourself?Chatter: Who knows?Chatter: Yes I write a lot for myselfSensoor: This can have a postive effect, did you know that?

Chatter: Yep, it clears the air a bit and I can have it off my chest, even though it is just a bit of chatter on paper

Sensoor: exactly

Chatter: At times I wonder if I should write down my experiences on how I have coped with borderline in a book and share this story of my life to inspire others

Chatter: This would be helpful for yourself and for othersChatter: A good combination if you’d ask meSensoor: For sure!Sensoor: Have you already started keeing a diary or blog or something like that?Chatter: Yup, I keep a diary every day.Chatter: A wonderful way to clear my mind at the end of each daySensoor: Yes , very good indeed!


Results (in Dutch)


Results- Positive psychology can be a helpful and applicable

tool in chats- Brabant more highly appreciated than ZHzm - Within ZHzm, bigger growth of appreciation,

possibly as a result of using Positive Psychology- Application of Positive Psychology is a predictor of

the appreciation of the chats- When Positive Psychology had been applied, the

chatters appreciated the chat more highly


Conclusion

Teaching Sensoor volunteers positive-psychology skills does not only appear to be possible, but also seems to lead to a growth in appreciation of the chatter

Futher research is recommended on the difference between the regions ZHZM and Brabant.


Short movie: Power of validation/giving compliments

http://alturl.com/9ktsr

(14 min)

Book:Bannink, Frederike. Handbook of Positive

Supervision (Cambridge MA: Hogrefe).


Documents

Positive Psychology by SENSOOR Project QuaLiS: Best Practise in Qualifying Listening Skills to Promote Emotional Health, 2013-2015