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POSTAL TECHNOLOGY CENTRE (DOT)© UPU 2014 – All rights reserved 1POSTAL TECHNOLOGY CENTRE
Meeting the eCommerce challenge
Post-Customs Electronic Data Exchange
WCO Knowledge Academy4th July 2014
Harald WeyerichDirector UPU Postal Technology Centre
POSTAL TECHNOLOGY CENTRE (DOT)© UPU 2014 – All rights reserved 2POSTAL TECHNOLOGY CENTRE
Agenda
– Postal Supply Chain & Electronic Data Flow
– Formal Basis Documents
– Motivation for Electronic Exchange
– Electronic Messages
– The UPU Customs Declaration System (CDS)
– Steps to the Electronic Data Exchange
– Pilot countries
– The Postal Export Guide (PEG)
– CDS screenshots (Annex)
POSTAL TECHNOLOGY CENTRE (DOT)© UPU 2014 – All rights reserved 3POSTAL TECHNOLOGY CENTRE
Postal Supply Chain & EDI message flow
EDI (XML) message Post-Customs:
POSTAL TECHNOLOGY CENTRE (DOT)© UPU 2014 – All rights reserved 4POSTAL TECHNOLOGY CENTRE
Standard EDI network (POST*Net) operated by UPU
Since 1996
Private peer-to-peer network through internet, 24*7 100% availability
Secured transport (VPN, SSL)
Business continuity
Performant (0-5 min processing)
Monitoring & alerting service
Used by 170 postal operators
Very affordable (cost-based)
Could be used also by other Int’l Organizations
Sender ReceiverExport post
Export customs
Carrier
Import customs
Import post
POST*Net
Transit post
The UPU Electronic Message Network
Track & Trace
(barcodes)
Level of detail:• Item, bag, dispatch
consignment• Consignment
• Item (declaration)• Item (query)
POSTAL TECHNOLOGY CENTRE (DOT)© UPU 2014 – All rights reserved 5POSTAL TECHNOLOGY CENTRE
Agenda
– Postal Supply Chain & Electronic Data Flow
– Formal Basis Documents
– Motivation for Electronic Exchange
– Electronic Messages
– The UPU Customs Declaration System (CDS)
– Steps to the Electronic Data Exchange
– Pilot countries
– The Postal Export Guide (PEG)
– CDS screenshots (Annex)
POSTAL TECHNOLOGY CENTRE (DOT)© UPU 2014 – All rights reserved 6POSTAL TECHNOLOGY CENTRE
Basis for the Customs treatment of postal items
– Kyoto Protocol Annex J
– Standard declaration
forms
POSTAL TECHNOLOGY CENTRE (DOT)© UPU 2014 – All rights reserved 7POSTAL TECHNOLOGY CENTRE
Basis for the Customs treatment of postal items (2)
— WCO PTC decision (2011)At its 191st/192nd Sessions (22 to 25 March 2011), the WCO Permanent Technical Committee(PTC) decided:
141. Following this examination the focus group had concluded that in principle the WCOwas in a position to endorse the data requirements of the CUSITM/CUSRSP, on theunderstanding that it was a living information technology (IT) messaging guide which couldbe improved continuously based on developments in this field, including the results ofongoing pilot projects. To that end, the focus group had also recognized that in the future,any minor gaps could be filled through mutual consultation between the two Secretariats
146. The Meeting took note of the analysis carried out by the IMSC, and of the UPU’spresentation on the CUSITM/CUSRSP. It endorsed, in principle, the design and content ofthe CUSITM/CUSRSP as a tool developed jointly by the UPU and the WCO, and agreedthat it should be called “WCO-UPU Customs-Post Electronic Messages”.
POSTAL TECHNOLOGY CENTRE (DOT)© UPU 2014 – All rights reserved 8POSTAL TECHNOLOGY CENTRE
Basis for the Customs treatment of postal items (3)
– UPU Convention Article 9 (2012)• 1 Member countries and their designated operators shall observe the security requirements
defined in the UPU security standards and shall adopt and implement a proactive security strategy at all levels of postal operations to maintain and enhance the confidence of the general public in the postal services, in the inter ests of all officials involved. This strategy shall, in particular, include the principle of complying with requirements for providing electronic advance data on postal items identified in implementing provisions (including the type of, and criteria for, postal items) adopted by the Council of Adminis tration and Postal Operations Council, in accordance with UPU technical messaging standards. The strategy shall also include the exchange of information on maintaining the safe and secure transport and transit of mails between member countries and their designated operators.
• 2 Any security measures applied in the international postal transport chain must be
commen surate with the risks or threats that they seek to address, and must be implemented without ham pering worldwide mail flows or trade by taking into consideration the specificities of the mail network. Security measures that have a potential global impact on postal operations must be imple mented in an internationally coordinated and balanced manner, with the involvement of the relevant stakeholders.
POSTAL TECHNOLOGY CENTRE (DOT)© UPU 2014 – All rights reserved 9POSTAL TECHNOLOGY CENTRE
Basis for the Customs treatment of postal items (4)
– Under development:
« Postal Model » for Security-related electronic pre-advice
POSTAL TECHNOLOGY CENTRE (DOT)© UPU 2014 – All rights reserved 10POSTAL TECHNOLOGY CENTRE
Agenda
– Postal Supply Chain & Electronic Data Flow
– Formal Basis Documents
– Motivation for Electronic Exchange
– Electronic Messages
– The UPU Customs Declaration System (CDS)
– Steps to the Electronic Data Exchange
– Pilot countries
– The Postal Export Guide (PEG)
– CDS screenshots (Annex)
POSTAL TECHNOLOGY CENTRE (DOT)© UPU 2014 – All rights reserved 11POSTAL TECHNOLOGY CENTRE
Why electronic pre-advice for postal items ?
– Legal requirements• US, China, EU
– Security requirements• Pre-advice to be sent before item leaves country of origin
• Confirmation of correct export processing to destination Customs and
transport airlines
• Provide possibility for security alerts back to origin
– Reduce / maintain customs processing time• Customs decision making while item is on route
• Possibility for « automated » Customs decisions for low-risk items
• Postal volume increasing but not Customs staff
• Direct inject possible from shippers/online shops
POSTAL TECHNOLOGY CENTRE (DOT)© UPU 2014 – All rights reserved 12POSTAL TECHNOLOGY CENTRE
How can cost be minimised ?
– Usage of UPU-WCO standard• Avoids costly bespoke IT interfaces
• Planned interface with ASYCUDA (end 2014)
– Usage of standard software• UPU CDS is currently the only IT system for postal customs declaration &
security
– More volume with same staff • By having the electronic declaration in advance (even before the item
leaves the origin country), there is enough time to do risk analysis and
rating
• Automated pre-arrival preliminary decisions on selection for inspection
and/or tax/duty rating for low-risk items saves manual workload, speeds
up the import process and supports trade facilitation– Of course any pre-arrival decision can be overridden anytime
POSTAL TECHNOLOGY CENTRE (DOT)© UPU 2014 – All rights reserved 13POSTAL TECHNOLOGY CENTRE
The cost of inactivity
– Postal items piling up• With growing international eCommerce volume and no staff increase,
bottleneck situations will occur
– Impact Increase of elapsed time retailer-to-buyer = decreased citizen satisfaction
This will then be the opposite of Trade Facilitation
POSTAL TECHNOLOGY CENTRE (DOT)© UPU 2014 – All rights reserved 14POSTAL TECHNOLOGY CENTRE
Major benefits • Reduce handling time at Posts and Customs and increase throughput • injection of electronic declarations directly from large mailers or internet
– Data entry by customers – not by the post !
• declaration data can be fed into customs risk management systems –
– better targeting, trend analysis and reaction to security incidents/threats
– concentrate Customs resources on highest threat areas
– advance sender/recipient information for security checks
• better communication between Post and Customs
• faster Customs clearance of mail items and improved service quality for
postal customers
• Pre-advice and Pre-clearance can be used to collect duties/taxes in
advance
• Security information/alerts can be fed back to origin country
POSTAL TECHNOLOGY CENTRE (DOT)© UPU 2014 – All rights reserved 15POSTAL TECHNOLOGY CENTRE
Agenda
– Postal Supply Chain & Electronic Data Flow
– Formal Basis Documents
– Motivation for Electronic Exchange
– Electronic Messages
– The UPU Customs Declaration System (CDS)
– Steps to the Electronic Data Exchange
– Pilot countries
– The Postal Export Guide (PEG)
– CDS screenshots (Annex)
POSTAL TECHNOLOGY CENTRE (DOT)© UPU 2014 – All rights reserved 16POSTAL TECHNOLOGY CENTRE
EDI (XML) messages: –CUSITM
• electronic version of paper customs declaration forms CN22,CN23,CP72
–CUSRSP• electronic answer from Customs/Border Control to
Post• item to be presented (mandatory)
– duties/taxes/other information (optional, if possible)
– security-related messages
– ITMATT• reserved only for customs data interchange between
Postal Operators
CommonUPU-WCOStandard
e.g. do-not-load msg
compliant with WCO Data Model
V3
Electronic Exchange Post-Customs
POSTAL TECHNOLOGY CENTRE (DOT)© UPU 2014 – All rights reserved 17POSTAL TECHNOLOGY CENTRE
Customsin origin country
Postin origin country
CUSITMcopy CUSRSP
Message Flow CUSITM/CUSRSP/ITMATT
Customsin destination country
Postin destination country
CUSITM
CUSRSP
ITMATTItem level details captured at origin
country
• Individual enters data online or at post office
• Post office enters data
• Shipper submits data via IT interface
• Capture at Hub or OE
CUSITM
CUSRSP
Styles: Normal flow Optional additional flow
POSTAL TECHNOLOGY CENTRE (DOT)© UPU 2014 – All rights reserved 18POSTAL TECHNOLOGY CENTRE
Agenda
– Postal Supply Chain & Electronic Data Flow
– Formal Basis Documents
– Motivation for Electronic Exchange
– Electronic Messages
– The UPU Customs Declaration System (CDS)
– Steps to the Electronic Data Exchange
– Pilot countries
– The Postal Export Guide (PEG)
– CDS screenshots (Annex)
POSTAL TECHNOLOGY CENTRE (DOT)© UPU 2014 – All rights reserved 19POSTAL TECHNOLOGY CENTRE
UPU Customs Declaration System (CDS)
– The UPU created with CDS a full management system for• Postal electronic pre-advice of merchandise to the destination
Post/Customs
• With separated functions for– Postal use (capture & route pre-advice message)
– Customs use (pre-select, decide, rate & taxation)
– Security use (referrals/alerts to be sent to import and/or export post)
– Based on the joint WCO-UPU message standard
– Customs can use CDS directly or interface it with its own
risk/rating system
– CDS is ready to use since 1st Jan 2013 ! Use central solution hosted at UPU or
Implement local solution (at post and/or Customs)
POSTAL TECHNOLOGY CENTRE (DOT)© UPU 2014 – All rights reserved 20POSTAL TECHNOLOGY CENTRE
export Post import Postimport Customs
export Customs
eCommerce
CDSIPS
CUSITM
CUSRSP
Post Office
OE
CUSITM
UPU
CDSIPS
CUSITM
CUSRSP
ITMATT
Configure• Selectivity rules• Rating rules (Tax calc.)• Feedback-to-origin rules
Feedback CUSRSP
CUSITM/CUSRSP flow optional flow Partial information flow configuration
UPU CDS V1 Work & Data flow
POST*Net
OE
Shipper’ssystem
Risk Mgt
Risk Mgt
POSTAL TECHNOLOGY CENTRE (DOT)© UPU 2014 – All rights reserved 21POSTAL TECHNOLOGY CENTRE
Functionality overview: Postal Customs Declaration data capture (web service) X Import/export declaration data (files or API interface) X X Route declaration to partner Post (ITMATT message) X Route declaration to Customs/border control (CUSITM message) X Create response from Customs (CUSRSP message) including X
decision and feedback information to be forwarded to origin Post Receive response from Customs (CUSRSP message) and
possibly forward feedback information to origin Post X View/review/list/select declarations X X Cancel declarations X Transfer link to an image of the item (if provided by origin Post) X Selectivity rule engine X
(automaticaly select action for items based on rules) Rating rule engine (automatically calculate tax/duty based on rules) X FX (foreign exchange rate) management and conversion
(convert currency values to local currency) X X Audit trail (track and trace for actions on a declaration) X X Interaction with IPS (UPU mail mgt. System) X
All Customs configurations are hidden to postal users !
POSTAL TECHNOLOGY CENTRE (DOT)© UPU 2014 – All rights reserved 22POSTAL TECHNOLOGY CENTRE
CDSv2 SP2 release in April 2014e-Commerce pre-clearance support. Option to send duties&taxes
response to origin
Ability to define multiple rules for a given customs decision/auto-
responseE.g. Present if item is EMS from Switzerland or Parcel from Canada.
Ability to define your own user groups
Daily exchange rates feed
Improved user interfaceDeclaration layout, sorting of search, better support of non-standard mail item IDs,
declared value in local currency
Operational process Decision code and reason displayed on pop up screens in IPS, focus removed from «Close»
button. Overall message look and feel improved (IPS 2013 SP3)
UPU CDS V2 new functionality
POSTAL TECHNOLOGY CENTRE (DOT)© UPU 2014 – All rights reserved 23POSTAL TECHNOLOGY CENTRE
Web.API (automated & synchronous)
• Web application interface – direct
call with SOAP protocol
File (automated & asynchronous)
• Files containing declarations /
responses in CUSITM/CUSRSP format
Web Human Interface (manual)
• Web screens for entry/query
Shippers / large mailers
Postal systems Customs & securityIntegration of CDS into other systems
Risk Mgt / fiscal
e.g. ASYCUDA
Point-of-Sales
Back-office / Sorter
Office of Exchange Security
Postal website
Online shop
Purchase system
CDS
POSTAL TECHNOLOGY CENTRE (DOT)© UPU 2014 – All rights reserved 24POSTAL TECHNOLOGY CENTRE
Agenda
– Postal Supply Chain & Electronic Data Flow
– Formal Basis Documents
– Motivation for Electronic Exchange
– Electronic Messages
– The UPU Customs Declaration System (CDS)
– Steps to the Electronic Data Exchange
– Pilot countries
– The Postal Export Guide (PEG)
– CDS screenshots (Annex)
POSTAL TECHNOLOGY CENTRE (DOT)© UPU 2014 – All rights reserved 25POSTAL TECHNOLOGY CENTRE
The steps to electronic Customs data exchange
– Cooperate with Posts
● Agree processes, show available UPU standards (CUSITM/CUSRSP) and tools
(CDS)
● Participate in a Post-Customs coordination team
– Agree a pilot phase
● Using CDS Central at the UPU to learn, test and review updated process
together with the Post
● Use samples from partners (real data) loaded into CDS
● Identify a possibly pilot corridor with one country
● No cost involved besides workload for the Post-Customs coordination team
POSTAL TECHNOLOGY CENTRE (DOT)© UPU 2014 – All rights reserved 26POSTAL TECHNOLOGY CENTRE
The steps to electronic Customs data exchange (2)
– Agree on the data to be sent back to the Post
● Decision, e.g. pre-clearance (before arrival in country) of low-risk items
● Feedback on import duties/taxes/other charges
● Feedback on additonal documents needed
● Possibly security related messages
● Possibility to forward import cost feedback from destination customs to
origin post which can forward to shipper/online shop
– Assess impact on both postal and customs processes
● Use opportunity to identify improvements in the process
● Identify usage of IT systems (e.g. Customs can start to use CDS, if they
have no own system or they create an interface)
– Plan the Integration project
• To implement the electronic exchange of data
POSTAL TECHNOLOGY CENTRE (DOT)© UPU 2014 – All rights reserved 27POSTAL TECHNOLOGY CENTRE
New Opportunities
– Prepayment of Customs taxes/duties by sender or receiver
● Avoids keeping items in warehouse just for tax collection reason
– Watchdog service
• Shipper may cancel shipment and stop merchandise while it is in the postal
supply chain (at outbound or inbound scans)
• Customs can use the functionality to manage referrals and interdict items
POSTAL TECHNOLOGY CENTRE (DOT)© UPU 2014 – All rights reserved 28POSTAL TECHNOLOGY CENTRE
Agenda
– Postal Supply Chain & Electronic Data Flow
– Formal Basis Documents
– Motivation for Electronic Exchange
– Electronic Messages
– The UPU Customs Declaration System (CDS)
– Steps to the Electronic Data Exchange
– Pilot countries
– The Postal Export Guide (PEG)
– CDS screenshots (Annex)
POSTAL TECHNOLOGY CENTRE (DOT)© UPU 2014 – All rights reserved 29POSTAL TECHNOLOGY CENTRE
AU
US(prod)
PT
CA(prod)
BR
HU
CZ
MA
> 100 000
declarations
HR RSZA
UY
UG
GB
IN
CL
Own solution – ready to send/receive ITMATT to/from CDS
CDS user
UPU CDS Central – pilot exchanges (May 2014)
POSTAL TECHNOLOGY CENTRE (DOT)© UPU 2014 – All rights reserved 30POSTAL TECHNOLOGY CENTRE
Local Pilot environment installationsCzech Republic Q4 2013
Canada Q1 2013 (production planned Q2 2014)
Portugal Q4 2013
Australia Q3 2014
Piloting / Testing / Planning (CDS central)
Rep. of Serbia
Croatia
Latvia
Portugal
Hungary
Australia
Estonia
UPU CDS
• Brazil
• Chile
• Morocco
• India
• Malaysia
• Belarus
• Uruguay
• South Africa
• Nigeria
• SwissPost
• Austria
• Philippines
• Thailand
Pilot partners:
• Canada Post
• USPS
Are ready to
exchange with
any CDS user !
POSTAL TECHNOLOGY CENTRE (DOT)© UPU 2014 – All rights reserved 31POSTAL TECHNOLOGY CENTRE
Agenda
– Postal Supply Chain & Electronic Data Flow
– Formal Basis Documents
– Motivation for Electronic Exchange
– Electronic Messages
– The UPU Customs Declaration System (CDS)
– Steps to the Electronic Data Exchange
– The Postal Export Guide (PEG)
– CDS screenshots (Annex)
POSTAL TECHNOLOGY CENTRE (DOT)© UPU 2014 – All rights reserved 32POSTAL TECHNOLOGY CENTRE
Postal Export Guide (PEG) – ContextThe PEG replaces two UPU publications by a Web Service with enhanced
possibilities for users.It can be separated in two sections:
Customs Matters Guide
Prohibited and
restricted articles
PEG
• Electronic list of prohibited and restricted items
• Search facility by country, HS code and description
• Customs Matters Guide – Single WCO–UPU Customs publication
• Result of a Questionnaire filled in jointly by Customs and Posts
POSTAL TECHNOLOGY CENTRE (DOT)© UPU 2014 – All rights reserved 33POSTAL TECHNOLOGY CENTRE
Postal Export Guide &Customs Matters Guide - usage
EditEdit ValidateValidate
Queries via a web interface
Consult the PDF
Web services from any 3rd
party application
Postal Operatorand
Customs
UPU
PublicPublic
POSTAL TECHNOLOGY CENTRE (DOT)© UPU 2014 – All rights reserved 34POSTAL TECHNOLOGY CENTRE
Customs Matters Guide - usage
« P » information
by Post
« C » information by Customs
POSTAL TECHNOLOGY CENTRE (DOT)© UPU 2014 – All rights reserved 35POSTAL TECHNOLOGY CENTRE
Customs Matters Guide - usage
Post-Customs
relationship
POSTAL TECHNOLOGY CENTRE (DOT)© UPU 2014 – All rights reserved 36POSTAL TECHNOLOGY CENTRE
Postal Export Guide - Prohibited and restricted articles
by UPU:• Import the WCO HS Codes, maintain the systemby country:• Translate each WCO HS Code description into the
country language.• Set the admissibility rules at level of code or range
of codes– Attach documents– Import procedures (local or global notes)– Charges
• Manage WCO HS Codes extensions at country level
• Textual search and code search.– Display all code results for a word search
POSTAL TECHNOLOGY CENTRE (DOT)© UPU 2014 – All rights reserved 37POSTAL TECHNOLOGY CENTRE
live turkeysprohibited
preparations of turkey meat are
allowed
Postal Export Guide - Prohibited and restricted articles
POSTAL TECHNOLOGY CENTRE (DOT)© UPU 2014 – All rights reserved 38POSTAL TECHNOLOGY CENTRE
Now the global note is attached to the selected good, further details can be added such as:
• Charges ( ): monetary charges.• Attachments ( ): for example a form to fill.• Notes ( ): more information about the restriction.• Origin countries ( ): if this restriction applies only to certain origin countries.
Prohibited and restricted articles – edit restriction
POSTAL TECHNOLOGY CENTRE (DOT)© UPU 2014 – All rights reserved 39POSTAL TECHNOLOGY CENTRE
edit restrictionon banknotes
Prohibited and restricted articles – edit restriction
POSTAL TECHNOLOGY CENTRE (DOT)© UPU 2014 – All rights reserved 40POSTAL TECHNOLOGY CENTRE
restriction showson the overview
Prohibited and restricted articles – edit restriction
POSTAL TECHNOLOGY CENTRE (DOT)© UPU 2014 – All rights reserved 41POSTAL TECHNOLOGY CENTRE
Thank you !
Questions ?
please contact:
Harald WeyerichDirector Postal Technology Centre, [email protected]
POSTAL TECHNOLOGY CENTRE (DOT)© UPU 2014 – All rights reserved 42POSTAL TECHNOLOGY CENTRE
Agenda
– Postal Supply Chain & Electronic Data Flow
– Formal Basis Documents
– Motivation for Electronic Exchange
– Electronic Messages
– The UPU Customs Declaration System (CDS)
– Steps to the Electronic Data Exchange
– Pilot countries
– The Postal Export Guide (PEG)
– CDS screenshots (Annex)
POSTAL TECHNOLOGY CENTRE (DOT)© UPU 2014 – All rights reserved 43POSTAL TECHNOLOGY CENTRE
CDS Example
user interface
Main user screen
(Customs admin)
POSTAL TECHNOLOGY CENTRE (DOT)© UPU 2014 – All rights reserved 44POSTAL TECHNOLOGY CENTRE
CDS Example user interface
customer at Post office filling in a Customs Declaration
Reserved for image
(if available)
POSTAL TECHNOLOGY CENTRE (DOT)© UPU 2014 – All rights reserved 45POSTAL TECHNOLOGY CENTRE
CDS Example
user interface
(Customs user)
Select a
Declaration..
..and sort
By columns
POSTAL TECHNOLOGY CENTRE (DOT)© UPU 2014 – All rights reserved 46POSTAL TECHNOLOGY CENTRE
CDS Example
user interface
(Customs user)
View a
Customs
Declaration
& decide
Automatic calculation (if
rules are defined)
POSTAL TECHNOLOGY CENTRE (DOT)© UPU 2014 – All rights reserved 47POSTAL TECHNOLOGY CENTRE
CDS Example
user interface
(Customs user)
View
Declaration
history
Who did whatOn the
declaration
POSTAL TECHNOLOGY CENTRE (DOT)© UPU 2014 – All rights reserved 48POSTAL TECHNOLOGY CENTRE
CDS Example
user interface
(Customs admin)
Manage
Automated
Customs
Responses
(select rule)
Rules for each decision code
POSTAL TECHNOLOGY CENTRE (DOT)© UPU 2014 – All rights reserved 49POSTAL TECHNOLOGY CENTRE
CDS Example
user interface
(Customs admin)
Manage
Automated
Customs
Responses
(edit rule)Flexible logical expression for rule definition
POSTAL TECHNOLOGY CENTRE (DOT)© UPU 2014 – All rights reserved 50POSTAL TECHNOLOGY CENTRE
CDS Example
user interface
(Customs admin)
Manage
Automated
Rating rules
(edit rule)
POSTAL TECHNOLOGY CENTRE (DOT)© UPU 2014 – All rights reserved 51POSTAL TECHNOLOGY CENTRE
CDS Example
user interface
(Customs admin)
Defining and
executing
Own reports
POSTAL TECHNOLOGY CENTRE (DOT)© UPU 2014 – All rights reserved 52POSTAL TECHNOLOGY CENTRE
CN 22/23 forms