MARCH 18, 2013

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POWERGRAMS

EDUCATION

About 100 students from

more than 50 middle

schools recently took part in the

fourth annual Girls Engineering

Conference at Alabama Power

Corporate Headquarters.

Th ere is a critical need for more

women engineers, who represent

less than 20 percent of the

work force. With programs like

iCan Girls in Engineering, the

numbers are slowly increasing,

said Distribution Engineer

Nicole Hedrick. Th e keys seem

to be mentoring and building

awareness. Girls often drop out

of advanced math and science

before the ninth grade. When

they have female role models

off ering encouragement, the

numbers rise.

As students arrived for the

conference March 2, they were

cheered by volunteers. Th e

entrance to the auditorium was

decorated with stars and a pink

carpet to look like a Hollywood

runway.

Engineer Kelli McCullough,

Climate and Environmental

Strategies, led an introduction

to civil engineering. She asked

the students to work in teams

to build a self-supporting “high

rise” that would hold a tennis

ball 18 inches off the ground and

withstand wind from a fan about

1 foot away. Materials available

included copy and construction

paper, straws, Popsicle sticks,

duct tape, string, yarn and

stickers for decoration. Each

item had an associated cost, and

students tracked their spending.

Th e winners were teams that

constructed towers that met the

objective while being the most

cost-eff ective.

Julie Faurot and Susan Fredd,

both Power Delivery Distribution

Planning engineers, led a “zip

line” activity. It focused on

mechanical engineering, which

emphasizes the use of energy and

motion. Students used household

materials such as string, tape,

paper cups, paper clips and

marbles. Th ey sent down the line

a bucket, which dropped a marble

on a target. Th e students said they

had fun, and volunteers said they

were surprised by the creative

designs.

Rachel Garrett, Technical

Services engineer, and Kerri

Keith, Strategic Generation

Planning engineer, orchestrated

a shoe and handbag competition.

Th e girls were divided into teams

of 10 to design and build a shoe

and a handbag. Th e shoe was

required to have a heel, support

the weight of a team model and

not come off the model’s foot

during the runway portion of

the competition. Th e handbag

had to hold a 5.6-pound laptop

computer and have a strap that

did not break when the computer

was loaded into the bag during

the runway segment. Th e girls

were provided with plastic

sheeting for the handbag, foam

board for the shoes, colorful

duct tape, pipe cleaners, feathers,

ribbon, buttons, stickers and

other decorations.

Birmingham

Division Vice

President Bobbie

Knight was the

keynote speaker

and encouraged

the prospective

engineers to focus on their

studies.

“Sometimes it doesn’t seem

cool to be the smartest kid in

class, but it is cool when you start

making money as a result of the

hard work you invested in your

studies and yourself,” Knight said.

While students were busy

with activities, their parents

participated in workshops to

guide their daughters toward

engineering. An ice breaker team

activity challenged the parents to

use their own engineering skills.

Students and parents visited

with representatives from

Alabama A&M, Auburn

University, the University of

Alabama at Birmingham, the

University of Alabama, Girls

Inc., Renew Our Rivers and

Girls Can Camp.

Hewitt-Trussville High School

Academies Director Joy Young

told parents about the success

of the school’s Engineering

Academy. She stressed the

importance of providing

experiences for their daughters

that impact their future success

and understanding the academic

background needed to excel.

Other steps to success include:

learning to work collaboratively

in groups; learning to ask for

and give help; learning to think

strategically to solve complex

problems; learning to advocate

for oneself; thinking creatively;

and believing engineering is an

occupation that leads to making a

diff erence in the world.

“We want the students and

parents to walk away knowing

they have the proper

information and

encouragement

to pursue this

profession,”

said Elaine

Kwarcinski,

Substation

Construction manager. “We

held the fi rst iCan event in May

2009 and since then the concept

and the need for the program

has really taken off . Women

engineers across the company

benefi t by building relationships

with each other.

“I truly believe the reason

there are not more women

in the engineering fi eld is

simply because they have not

been exposed to the endless

possibilities a career in

engineering will aff ord them,”

Kwarcinski said. “Th e iCan

program is designed to fi ll that

gap.”

By Nancy Prater

Engineering a Career

PAGE 2

ON THE COVER: Ozark Power Delivery Apprentice Lineman Tony Jones practices rescue with a dummy on power pole.

Photo by Bill Snow

Students built self-supporting models in daylong competition.

Middle school girls get guiding hand and glimpse of the future

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PAGE 3

100% CONNECTED

Cleaning Alabama rivers, painting Habitat

homes for needy families, making sure children

have books to read and restoring landscapes

devastated by the April 2011 tornadoes: It takes

energy and dedicated people to make a diff erence.

During 2012, one thing was certain, Brenda

Blanton said, “APSO members more than had their

work cut out for them but came together to meet

the challenges.” On March 7-8, about 250 members

met in Montgomery to celebrate APSO’s many

achievements and plan for the coming year.

Drawing on the theme “Positive Energy to

Alabama,” employees celebrated their community

service of more than 55,000 volunteer hours.

Whatever the need, members rushed to assist, said

Blanton, Power Delivery administrative assistant at

the Eastern Division Offi ce.

“Everyone’s volunteerism

was outstanding,” said

Blanton, past state president

and an APSO member

since 1994. “Our members

do great work every day in

our communities, from the

heart. Th ey do this work

because they want to do it.”

Zeke Smith, executive

vice president - External

Aff airs, said, “We do a lot

of things well, but there’s

always a lot of ways to

improve. It’s about making a diff erence every day.

It’s inspiring to me to hear about all the things

APSO and our employees do to serve this state.”

Public Relations and Charitable Giving Vice

President John Hudson commended APSO’s 5,500

members “for the positive energy you bring to

communities across the state of Alabama.”

Blanton and 2013 APSO State President Katrina

Haynes, a Transmission Lines engineer in Eufaula,

honored 2012 chapter presidents for their direction

and commitment, including Stacy Simmons, Barry;

Kiyunda Smoot, Eastern Division; Mike Martin,

Gaston; Veryl Graves, Gorgas;

Brian Suttles, Magic City;

Danny Baker, Miller; Khanh

Bailey, Mobile Division;

LaShanda Fields and Rolanda

Jones, Southeast Division/

Farley; Trey Hayes, Southern

Division; and Sissy Spath,

Western Division.

Haynes urged employees,

“You are the catalyst for your

APSO chapters and community.

Be that leader people want

to follow.” She presented

Chapter Volunteer of the Year awards to Amanda

Lofton, Barry; Cory Eubanks, Eastern Division;

Th eresa Mims, Gaston; Chelsa Morrow Graves,

Gorgas; Angela Juett, Magic City; Rosa Boston,

Miller; Sharon Murrill, Mobile Division; Katie

Th omas, Southeast Division/Farley; Christy Dykes,

Southern Division; and Mark Freeman, Western

Division.

Simmons received APSO’s top honor, the Patsy

Topazi Leadership Award. Last year’s winner,

Christie Silbernagel, Commercial and Industrial

Marketing administrative assistant - Mobile

Division, presented the trophy to Simmons, who

said, “I couldn’t do this work without my Barry

Chapter members. I can call on them any time.”

Th e Western Division Chapter received the

Community Spirit award for its 60 percent

membership increase, as well as the Outstanding

Member Participation award for a 70 percent

increase in volunteer hours per member.

Th e Barry Chapter won the Membership Growth

award for its 20 percent increase and the Award

of Excellence for outstanding achievements in

community service.

APSO Executive Director Gina Byars presented

Southern Division with the People’s Choice Award

and Gaston with the Legacy Award, for designing

conference exhibits about one of their 2012 projects

in the style of a diff erent era. Th e chapters were

awarded $500 grants to the charities of their choice.

Southern Division Vice President Leslie Sanders

said APSO’s work is key to Alabama Power’s core

beliefs, in being connected to customers and the

communities the company serves.

Smith said he was honored to stand among

employees who perform such tremendous service in

their communities.

“Th e best exercise of the heart is to reach down

and lift someone up,” he said. “Every day that our

employees go out and serve their communities, they

are helping APSO to leave a legacy, a gift to others.”

By Donna Cope

Positive Energy

Offi cers for 2013 gathered for conference.

Volunteers making a diff erence statewide

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Southern Division members portrayed the 1970s.

Spath celebrates Western Division

awards.

Continued engagement.

Th ose are the two words Ginger Dean off ers when

asked how the Ozark Line Crew has sustained its

13-year safety streak, despite a parade of new faces

working on the team.

Th eir approach has allowed the young crew’s six

members – whose combined work experience is

less than the 30-plus years amassed by Ozark Local

Operations Lineman Jim Grantham – to work

without a recordable injury or preventable vehicle

accident. It is notable, Dean said, the crew has been

managed by fi ve foremen

during the run of safety

success.

“Th is crew’s success can’t

be attributed solely to their

leadership,” said Dean,

Enterprise Operations

manager for Power Delivery -

Distribution. “It is more of

a cultural thing. Th ere is a

tradition of working safely

that continues, and that

accounts for this longevity of

performance.”

Ozark Foreman Jeff Bonner,

Distribution crew supervisor

for the past three years, agrees.

“I think part of it is that

our group is so young, they all

pay close attention to detail,”

said Bonner, noting his team

ranges in age from 22 to 36.

“We try to focus on the task

at hand and not get ahead of

ourselves.”

Th rough the years, he

has learned “change is the

one thing that is constant.”

Bonner, who began in 1984 as

a building service attendant, has worked his way up

through the ranks.

“We adapt to whatever comes up, as a company as

a whole,” he said. “Customers’ needs change daily,

and we occasionally have to change the way we do

business to accommodate them. We do a great job at

that.”

Bonner said Alabama Power has made enormous

strides in safety, from the equipment used to training

methods to how

crews perform

work. He believes

current training

far surpasses

methods used

25 years ago,

when line

crew members

depended mostly

on their on-the-

job learning. For

instance, Bonner’s

crew members

took part in pole-

top rescue training

March 5.

“We’ve come so far,” Bonner said. “I’m so proud of

these guys. Th ey’re very proactive and jump at the

chance to take the lead at tailgate safety meetings, or

to volunteer at schools after-hours. Th ey all take an

active role.”

With 14 years on the job, Ozark Lead Lineman

Judson Danner has the most seniority on his crew.

He agrees that consistent training is important.

Danner, who began his career as a helper in

Transmission Maintenance, helps train new

journeymen linemen joining the team. Th at’s why

getting it right the fi rst time is of utmost importance,

Danner believes.

“In our line of work, you learn the right way to

do things, and you make

decisions that keep people

from going to the hospital or

to a funeral,” he said. “A bad

decision will lead to really

bad results. I’ve told young

crew members, ‘You don’t

know until it’s over – there

are ace bandages, or you can

sprain your hand, but after

that, there are not a lot of in-

betweens with injuries.’”

During safety meetings,

the crew has learned about

employees who have been

burned or sustained other

injuries, and are well aware

accidents can occur if work

isn’t performed correctly.

“Th at’s why what we do is

so important,” said Danner,

who enjoys his training role

and wants to eventually put

those skills to use as a safety

specialist. Comparing life

in small, close-knit Ozark

to living in “small-town

America,” Danner said the

responsibility for each other’s

well-being weighs heavily on crew members.

“It’s diff erent from working in a big city, where you

don’t see each other on the weekends,” Danner said.

“We have two or three crew members who all live in

the same small community, and we all see each other

at the convenience store or grocery. What happens in

our crew aff ects the entire community.”

Th at is why commitment to safety makes all the

diff erence, Danner said.

“I would hate to see someone’s wife or kids, and

know that they were hurt because I let somebody

make a bad decision.”

By Donna Cope

PAGE 4

Ozark crew continues streakwith practice, attention to detail

TARGET ZERO

Dummies are used in drills to help keep employees safe.

Wes Charpie secures dummy.

Wes Davis, Wes Charpie (on pole), Brian Bratcher and Tony

Jones practice rescue.

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Employees join Lady Liberty teaching American principlesLady Liberty has stepped off her

pedestal in New York harbor

to carry her message of freedom

and hope to the next generation.

Last fall, Alabama Power’s

Southeast Division employees

played a leading role in piloting

the “Super Citizen” program

at Eufaula Elementary School.

Using the Statue of Liberty as

the focal point, the program helps

teach students American history

and civics, along with character

building, fi nances and career

development.

Th e eight-week program,

developed by Liberty Learning

Foundation, targeted Eufaula

Elementary School’s 250 fi fth-

graders.

Th e goal, said Southeast

Division Area Manager Ralph

Bellamy, is to help students learn

to value the ideals and principles

on which the United States was

founded.

“When I was introduced to this

program, I quickly saw it off ered

us an opportunity to do more than

just hand out a check. It gave us

a chance to make a diff erence in

the lives of children and thereby

in the communities we serve,”

Bellamy said. “We are making an

investment in the community that

is truly bigger than our bottom

line, because it has the potential to

change lives.”

Arriving in a bus, Lady Liberty

kicked off the program with a

pep rally. Teachers, joined by six

Southeast Division employees,

led students using videos, lesson

plans, hands-on projects and other

educational tools.

“Th e impact on the kids was like

nothing I have ever seen before,”

said Eufaula Program Manager

Michelle McAndrews. “Th ey

were really engaged, retained the

information and looked forward

to the next lesson.”

Eufaula Elementary School

Principal Reeivice Girtman said

Alabama Power and the Liberty

Learning Foundation have made

an “indelible mark” on students’

lives.

“Th e staff of Alabama Power

has supported our school every

step of the way,” said Girtman. “In

addition to tremendous fi nancial

support, company workers

volunteered their valuable time

to come and assist teachers in

implementing the program. Our

students have been able to see

patriotism and citizenship at its

fi nest through local American

citizens lending a hand to help

others.”

When students completed the

program last December, Lady

Liberty returned for a victory

celebration. Students promised to

do their part to preserve liberty

and freedom in America by taking

the Super Citizen Pledge.

Each class named three people

from the community they believed

are true “Super Citizens.” Th ese

community leaders were presented

a replica of the Statue of Liberty

that contains a tiny piece of

material preserved during the

Statue of Liberty’s centennial

restoration.

“We talk a lot about what kind

of legacy we’ll leave,” said Bellamy,

who was honored as a Super

Citizen. “To me, I felt like I did

something that’s going to last

well beyond my years on Earth. I

could see in the eyes of those kids

they learned something they will

refl ect on as adults. Hopefully, the

program will motivate them to go

on and do great things.”

When the statue was

refurbished in the 1980s, Liberty

Learning founder Davis Lee

purchased some of the discarded

materials to educate children

nationwide about their heritage

and civic responsibility.

With the success of the program

in Southeast Division, Alabama

Power employees companywide

are taking up the torch this spring.

Mobile Division employees are

conducting the program for 325

fi fth-graders at Monroe County

public schools.

Th e eff ort is a partnership with

Georgia Pacifi c and the Monroe

County Education Foundation.

Th e Kiwanis Club is providing

volunteers in the classrooms.

Eastern Division will launch

the program in fi ve Anniston

schools. Additionally, Birmingham

Division will target two schools

in Shelby and West Jeff erson

counties.

“Th is program teaches young

people that our freedom is a

precious gift,” said Beth Th omas,

Mobile Division External Aff airs

manager. “Th ese young people

need to realize that our future

freedom depends on them.”

Patti Yancey, president of the

Liberty Learning Foundation, said

the success of the pilot program

in Eufaula is due in large part to

Alabama Power’s leadership in the

community.

“You guys at Alabama Power

have a culture that allows your

employees to be involved in a

program like ours,” Yancey said.

“You are already so connected

with communities, and people

recognize that you are involved.

Having a company like Alabama

Power that is embedded in the

community, is what opened

the door for us and convinced

the school to take a look at our

program.”

By Carla Davis

EDUCATION

PAGE 5

McAndrews, left, with Lady Liberty and Bellamy, who was chosen a “Super Citizen.”

Liberty’s Mario Jackson, Eufaula Elementary School Principal Girtman, Liberty’s Cynthia Green and Bellamy

with teachers’ kits for classroom.

PAGE 6

The devastating eff ects of the April 27, 2011,

tornado still linger throughout Tuscaloosa.

Places where houses, businesses and landmarks

once stood are replaced by vacant lots and heavy

equipment rebuilding what once were vibrant parts

of the community.

National fundraisers and local contributions

raised money needed to help clean up and begin

to rebuild Tuscaloosa. Th e Alabama Power Service

Organization and Alabama Power Foundation have

been involved from the start, supporting citizens,

churches, civic groups and other organizations in the

monumental recovery eff orts.

Tuscaloosa Forward focuses on giving the city

a new look, especially in the worst-hit areas. One

of the most severely aff ected is Rosedale Court, a

housing development also known as “ground zero,”

where the storm began its 6-mile path of destruction

through the city. Th e tornado destroyed a third of the

complex, with three residents dying and 90 families

displaced. Th e fi rst phase of a new complex opened

in January.

“We went through the process of

trying to fi nd diff erent organizations

that are helping rebuild the parts of the

city that need it the most,” said Joseph

Brown, Western Division External

Aff airs manager. “Th e foundation

has made pledges to Calvary Baptist,

who helped Rosedale through Mayor

Maddox’s Hope Initiative and also

helped revamp Rosedale, which has

been designated as the city’s gateway by Tuscaloosa

Forward.”

A key component of the public housing destroyed

by the tornado was playgrounds maintained by the

Tuscaloosa County Park and Recreation Authority

(PARA). Th e foundation’s latest pledge was a general

donation to construct a state-of-the-art playground

in a green space left by the tornado. Th e playground

will feature a splash pad and other features Brown

said will be a “breath of fresh air” for residents.

“Th e foundation has been instrumental in helping

Tuscaloosa get back on its feet and we are very

appreciative of the support we have received in west

Alabama,” said Western Division Vice President

Mark Crews.

PARA public relations and marketing Manager

Becky Booker said ground testing has been

completed for the Rosedale park and playground,

trees planted and work is set to begin on the gateway

to the City Walk. City offi cials gave the go-ahead

vote March 6.

“Th e Alabama Power Foundation’s donation

helped us receive matching funds from

other places and ultimately laid the

groundwork to help build a bigger and

better park in the Rosedale community,”

Booker said.

By Freddy Padilla

Rosedale Court playground will play key role in recovery

POWER OF GOOD

Plans for Tuscaloosa playground include a similar design.

PROFILE

Anita Allcorn-Walker’s philosophy of leadership

can be summed up in three words: “Invest in

others.”

“As a leader, it’s your obligation to invest your

time and talent in others,” said Allcorn-Walker,

Alabama Power vice president and comptroller.

“No matter where you are in the organization,

you should mentor those around you, whether it’s

your co-worker sitting in the next cube or a friend

from another department. I believe the basis of

leadership is leading others to a place they’ve never

been and helping

them create a vision

for their lives. If

you don’t invest

in others, you’ve

wasted your life.”

On March 8,

Allcorn-Walker

was honored for

making her mark as

a leader by receiving

the 2013 Women

of Distinction

Award from the

Girl Scouts of

North-Central

Alabama. Th e

award recognizes

women who have

made outstanding

contributions

through civic,

professional and academic eff orts.

“We are honored to recognize women, like Anita,

who have shown through their commitment to

their family, their community and their profession

they believe in what they are doing,” said Patricia

Coghlan, chief executive offi cer of Girl Scouts of

North-Central Alabama. “Th ey are role models for

our girls. Seeing the paths the women have taken

shows our girls the many possibilities open to them

as they look toward their future.”

Allcorn-Walker is further developing her

leadership skills as a member of the 2012-2013

class of the Momentum program and serves on

the advisory board for the Salvation Army Greater

Birmingham Command. She also represents

Accounting, Finance, Treasury and Secretarial

on the Alabama Power Leadership Development

Council.

Serving as a mentor is the role dearest to Alcorn-

Walker’s heart. Th rough the years, she has shared

her experience and knowledge with many college

students and young professionals, helping to

guide them along the paths to their future careers.

Outside the workplace, she has mentored teens as a

Sunday school teacher at Pinegrove Baptist Church

near Oneonta.

Her greatest role as a mentor, Allcorn-Walker

said, is as the mother of her children, Zachary, 13,

and Anna Grace, 11.

“My children are my proudest accomplishment,”

she said. “Th ey have grown into beautiful young

people and are learning the importance of reaching

out to others, of taking a leadership position and

having a positive impact on their surroundings.”

Allcorn-Walker has patterned her leadership style

after the example set by her parents.

“Th e greatest infl uence in my life has come from

my parents,” she said. “I have watched my parents

invest in people my entire life. Over the years I

have watched their investment in individuals grow

to impact a family and then a community. Th eir

unselfi sh acts have produced a life of service to

others.”

Since 2010, Allcorn-Walker has managed the

Accounting organization, while working with

other leaders to develop the company’s fi nancial

strategy. She helps ensure fi nancial statements and

disclosures are complete and accurate.

Allcorn-Walker joined Alabama Power as an

internal auditor in 1990. She moved up through

positions of increasing importance associated

with treasury, fi nance, budgeting and accounting.

Allcorn-Walker is a certifi ed public accountant in

Alabama, and a member of the American Institute

of Certifi ed Public Accountants and the Alabama

Society of Certifi ed Public Accountants.

“Anita has distinguished herself as a genuine

asset to our company and our community,” said

Donna Smith, Human Resources and Ethics vice

president and a past president of the Girl Scouts of

North-Central Alabama board of directors. “She

has done a tremendous job at the company, rising

through several levels of responsibility. She is a

caring leader and a committed mother. We are glad

to see her recognized publicly for the attributes we

all know and respect. Th e entire Alabama Power

family supports Anita.”

Allcorn-Walker was among eight women who

received the prestigious award at the 20th annual

Women of Distinction luncheon.

“I’m very humbled to receive this award,” she

said. “To be chosen to represent the great women at

Alabama Power and the community as a whole is

defi nitely an honor.”

By Carla Davis

PAGE 7

Girl Scouts honor Allcorn-Walker as 2013 Woman of Distinction

Coughlan, Alcorn-Walker and Chris Ross, president of the Girl Scouts board of directors.

Editor: Chuck Chandler 205-257-3651

Assistant editors: Donna Cope and Carla Davis

Photo editor: Bill Snow

Art director: Jay Parker

THUMBS UP: 205-257-1433

Powergrams is published biweekly by Alabama Power for its employees, retirees and friends. Please report address changes by calling the editor.

POWERGRAMS STAFF:

Thumbs Up!

IN MEMORIAM

Th e Electrical Shop at the General Services Complex has reached Target Zero for nine

years, or 3,288 days, with no recordable injuries or preventable vehicle accidents. From left are

James Bailey, Chris Wiley, Stephanie Reno, Bo Mills, Stacy Oliver, Jason Brasington, Wayne Barnett, Buddy Sanders, Robin Nelson, Kellie

Maske, Steven Woods, Alan Moseley, Sam Green, James Williams, Stephen Th ompson

and Clay Bailey.

William V. Grizanti, 30,

employee,

Greene County Steam

Plant, Feb. 6.

Richard A. Jones, 63,

retiree,

Barry Steam Plant,

Feb. 13.

Bernice P. McAlpine, 84,

retiree,

Birmingham Customer

Service Center,

Feb. 4.

James H. Moore Jr., 88,

retiree,

Major Projects – Miller

Steam Plant,

Feb. 4.

Rebecca A. Nesmith, 62,

Retiree,

Corporate Headquarters,

Feb. 3.

Edward D. Pate, 85,

retiree, Shades Cahaba,

Jan. 30.

Alabama Power Service Organization (APSO) members from the Aliceville and Reform offi ces wore red in recognition of the American Heart Association’s National Go Red Day. Th e annual campaign supports eff orts to fi ght heart disease in women. Pictured from left to right are Sandra Crayton, Kathleen Stripling, Crystal Windham, Mandy Shires, Andrea Ellis, Lori

McCormick and Monica Brown.

Jackson Offi ce employees hosted a Mardis Gras/Valentine’s Day party for the Meadows, an assisted living facility. Residents were treated to a king cake and moon pies and were given Mardis Gras beads. Employees presented the women with a rose in a vase and the men with coff ee cups fi lled with candy. Th e residents decorated Valentine’s bags and played dominoes and card games. Anita

Gray, Th omasville, brought a special guest, her dog, Chizik, to visit the residents. Th e party hostesses were Gray, Becky Skipworth, Stella Clark and Susan Davis. Linda Atchison helped with preparations for the party.

Philip Parratt of Oakhurst, N.J., wrote on Alabama Power’s Web page about Bill Doss, Haleyville, who restored

Parratt’s power after Hurricane Sandy. Parratt said his neighborhood was without power for a week. Th ree days after service was restored, power was lost again. Finding Alabama Power employees working a few blocks from his house, Parratt told them about the situation. Doss followed Parratt to his home, and saw a burned-out fuse on a power pole. Doss replaced the fuse, restoring power to the neighborhood. “He was a true professional and a real gentleman,” Parratt said of Doss. “Everyone on our street will be forever grateful to him for his immediate help and concern for our neighborhood. He is a real credit to your organization. Many thanks to Bill Doss, and thank God for Alabama Power, too.”

Terri Tucker, Metro South-Pelham, was complimented for helping a customer with a service issue. While working a request to activate service, fi eld employees noticed an entrance cable and meter socket that needed repair. Th e customer, Herb Gonzalez, was notifi ed via letter of the issue. When Gonzalez called the company, Tucker explained the work that needed to be done and informed him Alabama Power would give him a new meter socket. Gonzalez praised Tucker, saying she “was excellent in assisting him with this problem.”

Supply Chain Tech Support Manager Greg Smith and his wife, Denise, recently hiked on the Matanuska Glacier in Alaska.

TARGET ZEROHER ES

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