To set up your Voicemail box, press the ‘Message’ key on your phone or dial ‘star’ plus your mailbox number (e.g. *100), then select ‘Dial’ or ‘Send.’ You will be prompted to enter a password (default is your extension number). Once keyed in, please listen to the recording to input your name for the Contact Directory, your Unavailable message and your Busy message. Once this is completed, you will have access to your voicemail and mailbox options. *Note: Change your pin when prompted. Do not reuse the default pin.

Checking VoicemailPress the ‘Message’ button or enter ‘*’ and your mailbox number followed by ‘Dial’ or ‘Send.’Enter your password and follow the prompts below:

Main Menu OptionsPress 1 to listen to new messages. If you have old messages saved, this will be option 2Press 2 to change foldersPress 3 for advanced options Press 1 to leave a message for another userPress * to return to the main menu Press 0 for mailbox options Press 1 to record an unavailable greeting Press 2 to record a busy greeting Press 3 to record name Press 4 to record a temporary greeting Press 5 to change passwordPress * to return to main menuPress # to exit

For more customer resources visit ancero.com/utilityvoipblue/To contact customer support call 856.210.5800 and select option 1Or submit a non-emergency support request at support.ancero.com

powered by AnceroVoicemail Setup for Ancero Utility VoIP Phones

Directory Add contacts to your phone. Saving to Directory from the phone will not permanently save. Please contact Support@ancero.com

DND Enabling the ‘Do not Disturb (DND)’ function will reject all incoming calls automatically and forward callers to your ‘Busy’ message. Calls will be displayed as ‘missed calls.’ To enable, press the DND soft key on your phone.

Toggle Calls While on the 1st call, press the 2nd line key to initiate a new call. During this time, the other caller will be put on ‘Hold.’ Selecting the other line key will automatically pick up the call if ringing.

Transfer Press ‘Transfer’ to put your current call on hold. You can now dial an extension or an outside number, then hit ‘Send’, wait for an answer and announce the call.Once completed, you may press ‘Transfer’ again or hang up to complete.

Blind Transfer While on a live call, select ‘Transfer’ and then press ‘Blind’. This will allow you to transfer a call without consulting with the individual to see if they are available.

Conference While on the 1st call, press the ‘Conference’ soft key. This will place the 1st call on hold. Key in the number/extension and when they answer, select ‘Conference’ again and the two calls with join onto the current line.

Hold To place a caller on hold, select the ‘Hold’ button or the ‘Hold’ soft key on your phone. To resume the call, select ‘Hold’ again or the ‘Resume’ soft key.

Mute Press the ‘Mute’ key on your phone to silence yourself from the caller. Press the ‘Mute’ key again to unmute.

Park While on call, select ‘Transfer’ soft key, then dial *70 and hit ‘Send.’ An audio announcement will con�rm parking spot number, hit ‘Transfer’ to park the call.

Retrieve Park Dial ‘*71 plus the parking number provided (e.g. *711) to retrieve the call.

Intercom Dial ‘star’ (*) plus ‘1’ and the extension number to start an intercom (e.g. *1999).

Paging

Features Instructions

Press the ‘Paging’ soft key and then select the group you wish to make an announcement over. Press ‘Paging’ again and the selected phones will answer automatically through the speakerphone mode.

Quick Feature Guide For Poly Phones

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Forward To set up ‘Call Forwarding,' input the destination you want forwarded to (e.g. (555) 555-5555 or extension) into the ‘Always, Busy or No Answer’ slots.